TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About Local Service Team

TikTok Local Service Team's goal is to deliver user-facing products based on the location that connects people with places, localized content, and service in the real world around the globe.

Responsibilities

- Design and implement user-facing features of TikTok mobile application using the latest technology.

- Collaborate with design and product teams to create a world-class mobile experience.

- Improve system design and architecture to ensure high stability, performance and reliability of the product.

Qualifications

Minimum Qualifications

- Bachelor degree in Computer Science or equivalent majors with experience in native iOS or Android development

- Strong understanding of software development principles, capabilities and limitations of iOS or Android platform.

- Minimum 3 years of relevant work experience from a large-scale internet company

Preferred Qualifications.

- Great to have hybrid development experience.

- Deep understanding of computer architectures, data structures and algorithms.

- Have good team communication and collaboration skills.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Team intro:

We are the TikTok R&D team responsible for the construction of TikTok's global Customer Service Platform, which includes various services for both B-end and C-end. We are also responsible for understanding user feedback content, including identifying user intentions, and applying large language models such as ChatGPT in intelligent conversations.

Responsibilities

- Responsible for the design and development of the TikTok customer service platform

- Deeply understand the business, provide users with intelligent and efficient service solutions through abstraction;

- Reasonably decompose and implement product requirements of different periods and urgency levels;

- Write technical documents and design plans for related products;

- Learn and research advanced technologies in the industry to maintain technological progress.

Qualifications

Minimum Qualifications

- Bachelor degree in Computer Science or equivalent majors with experience

- Proficient in at least one programming language, such as Java, Golang, Python, or C++; Candidates with Java or Golang experience are preferred;

- Familiar with common Internet technologies, including but not limited to Linux systems and principles, MySQL, RPC, MQ, caching technologies, and microservice architectures;

- Possess good coding and documentation habits, pay attention to code style, familiar with basic design patterns and principles, and continuously focus and optimize projects;

Preferred Qualification

- Good team communication and collaboration skills

- Minimum 5 years of working experience in relevant industry

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

COMPANY DESCRIPTION

About the Company

JERA Global Markets (JERAGM) is a leading utility-backed seaborne energy trader specialising in LNG, coal and freight. A joint venture between majority shareholder JERA Co., Inc. and EDF Trading, JERAGM's shareholders are among the world's major utilities.

JERAGM operates one of the largest energy portfolios in the world which gives it an in-depth understanding of the way local, regional and international energy markets behave. Its in-depth knowledge and market insights enable us to capture trading opportunities, optimise portfolios, create value and enhance security of supply for our customers.

Headquartered in Singapore, JERAGM has a global talent pool of close to 300 people across offices located in four strategic locations: Singapore, Japan (Tokyo), the UK (London) and the US (Houston).

JERAGM is strongly capitalised with over US$500 million in paid up capital and a total equity of US$4 billion. JERAGM has retained its A+ Stable rating from R&I, attributable to a robust business model and solid financial base.

RESPONSIBILITIES

Position Description

JERAGM is embarking on a transition from a CTRM-centric technology architecture to a data-centric model, termed as the Digital Data Hub (DDH), to enhance scalability and stability. The first phase involves the integration of a new event-based, near real-time Risk system called Topaz.

The primary objectives for JERAGM include decoupling from the existing CTRM system (Allegro) and establishing a long-term, purpose-built platform to integrate multiple systems, services, and business operations seamlessly, quickly, and cost-effectively in the future.

We are seeking an experienced software engineer to assist in this multi-year programme of work.

In this role, the software engineer will be responsible for designing, developing, and delivering production-quality software for the DDH platform. They will also play a key role in ensuring the reliability of our production systems and troubleshooting any issues to support the company's business operations.

Position purpose

As a Software Engineer at JERAGM, you will:

• Participate in the evolution and maintenance of our DDH platform.

• Develop new features and troubleshoot issues in a decentralized, microservices-based architecture, encompassing data integration services, APIs for both end-users and IT systems, real-time data processors, and web applications.

• Develop, maintain, and upgrade tools to ensure optimal observability across the platform, including user interfaces, analytics, and reporting systems.

• Actively participate in Level 2 production support. Ensure timely response and resolution of critical incidents affecting system availability.

• Exhibit a strong engineering focus and a commitment to quality delivery, while navigating time constraints, risks, and costs in our fast-paced, results-driven trading environment.

• Design purpose-driven technical architectures, owning the system architecture and technology selection to deliver solutions that meet business needs. Ensure adherence to architectural designs throughout the development process.

• Implement robust systems using modern software engineering techniques, emphasising automation to enhance efficiency, maintain quality, and boost productivity, including automated testing, continuous integration, and automated deployment

• Foster close collaboration with IT stakeholders to align with the overarching IT strategy, encompassing business architecture, infrastructure architecture, and technology

• Partner with the IT Operations/Infrastructure team to deploy solutions into JERAGM's IT infrastructure sustainably, considering scalability, security, and performance to ensure efficient integration with existing systems and infrastructure.

• Promote knowledge continuity by liaising closely with other IT stakeholders. Create comprehensive documentation detailing system configurations, processes, and troubleshooting guidelines.

Key Qualifications and Experience

As a Software Engineer at JERAGM, you must have the following experience:

• Demonstrated experience in maintaining and supporting production systems.

• Proficiency in the .NET ecosystem, demonstrating in-depth expertise in:
  • Event-driven architecture and data processing, utilizing frameworks such as Azure Event Hubs or Apache Kafka.
  • Advanced debugging and troubleshooting skills within the .NET environment, including performance optimization and monitoring.

• In-depth understanding of microservices-based systems, including designing, deploying and managing distributed, scalable services.

• Experience in investigating, troubleshooting and developing API systems, including both REST and GRPC. Familiarity with industry-standard tools commonly used for API development, such as Postman.

• Experience with both relational and document-based databases, with strong SQL expertise; experience with Cosmos DB is highly preferred.

• Familiarity with cloud PaaS and IaaS (Microsoft Azure preferred).

In addition, the following qualifications will be a significant advantage:

• Experience in developing containerized microservice architectures using technologies like Docker and Kubernetes.

• Familiarity with GraphQL.

• Familiarity with Python or willing to learn.

• Familiarity with a range of software development tools, such as source code management (e.g. Azure DevOps, Git), build and release management (e.g. Azure DevOps Pipelines) and test automation (e.g. unit testing tools, BDD tools like Cucumber/Gherkin).
• Experience working on multiple projects as a Software Engineer within a multi-disciplinary team, being proactive in taking ownership your deliverables, while collaborating across the team, following the direction set by technical and delivery leads.

• Some familiarity with the mechanics of financial markets, preferably with a focus on commodities, ideally through direct experience in building software within an energy commodity trading organisation.

mmediate 1 Year Project assignment renewable for Singaporean to join as Service Engineer/Systems Executive

Office Hours Mon to Fri (24X7 support standby required with standby allowance given)

Suited for those who are from RSAF , looking for outdoor hands on technical servicing jobscope

Min NITEC or Diploma in Electrical / Electronics/Computer relevant + Class 3 Driving License is mandatory

Work sites: Thomson/Ang Mo Kio

Attractive Basic + Standby allowance (when standby) + HP Claim monthly + Transport Claim + up to 2months Performance Bonus

Jobscope:

Overview: You will be responsible for Electro-optics system site support, perform troubleshooting, fault diagnosis and failure analysis to determine the cause of failure for the system. Diagnose and repair EO system issues in lab by using logical, step-by-step approaches to ensure minimal downtime for the customers.

• Support the team on Electro-optics and surveillance systems for preventive and corrective maintenance at sites and vessels
• Update all fault reporting documentation for monthly project meeting
• Liaise with customer for maintenance activities
• Perform in house repair of Electro-Optics equipment
• Perform rotational 24x7 standby services for fault recovery works at various locations
• Able to work offshore and work at height
• Support system setup, testing and installation
• Perform other duties as assigned by superior

Requirements:

• Min ITE certificate / Diploma in electrical / electronic / computer engineering
• Possess Singapore Class 3 driving license
• Experienced in Electro-optics System
• Must be able to clear Cat 2A security clearance for this role
• Positive work attitude, self-motivated, creative, and resourceful with a customer first mind set
• Independent, hardworking, and able to work under pressure
• Able to handle emergency situations outside of normal work hours when required
• Good inter-personal, organizational, problem solving and teamwork skills.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

TikTok Intro

TikTok is one of the fastest growing apps in the world, and we are building up an engineering team for core TikTok products in Singapore, to ensure TikTok continues healthy growth, deliver the best product experience to all of our users, build the most attractive features to help users enjoy their time on TikTok, earn trust in privacy protection, and more.

Team Introduction

TikTok Local Service Team's goal is to deliver user-facing products based on the location that connects people with places, localized content, and service in the real world around the globe.

1. Be responsible for the front-end development of international short-video local service business.

2. Take charge of business component development, platform optimization, and business infrastructure construction.

3. Solve difficult problems in projects, support the development of highly demanding requirements, and perform performance optimization and technical upgrading for projects.

4. Explore and practice efficient cross-terminal collaboration, remote communication and development models in different locations to enhance the overall team efficiency.

Qualifications

Minimum Qualifications

- Possess a solid foundation in computer science, be proficient in JavaScript, ES5/6, CSS, and be proficient in various layouts

- Capable in solving browser compatibility issues and optimising frontend performance

Preferred Qualifications

- Minimum 3 years of relevant work experience from a large scale internet company

- Understand the concept of engineering, have a certain understanding of building and continuous integration, and be familiar with one building tool.

- Understand the concept of component-based development, have certain design capabilities, and be familiar with at least one mainstream front-end framework.

- Understand common back-end technology stacks and tools, and have practical experience in collaborating with multiple roles to complete projects.

- Possess good service awareness, sense of responsibility, strong learning ability, and excellent team communication and collaboration skills.

- Having Hybrid development experience is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About Local Service Team

TikTok Local Service Team's goal is to deliver user-facing products based on the location that connects people with places, localized content, and service in the real world around the globe.

Responsibilities

- Design and implement user-facing features of TikTok mobile application using the latest technology.

- Collaborate with design and product teams to create a world-class mobile experience.

- Improve system design and architecture to ensure high stability, performance and reliability of the product.

Qualifications

Minimum Qualifications

- Bachelor degree in Computer Science or equivalent majors with experience in native iOS or Android development

- Strong understanding of software development principles, capabilities and limitations of iOS or Android platform.

- Minimum 5 years of relevant work experience from a large-scale internet company

Preferred Qualifications.

- Great to have hybrid development experience.

- Deep understanding of computer architectures, data structures and algorithms.

- Have good team communication and collaboration skills.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Team introduction

Content Discovery User Platform team builds and maintains a reliable and safe user platform, supporting user lifecycle information management and access across TikTok. As one of the most fundamental services in TikTok, user team needs to support the company's fast growth by

- Ensuring and improving the system's reliability and stability

- Improving the scalability of the whole system, including scalability in system functionalities to meet various business requirements and scalability in engineering to support rapid growth of user numbers and traffic.

- As a fundamental platform, continuously improve the usability of the platform and optimize the development process.

In this team, you'll have the opportunity to sharpen your expertise in coding and large-scale distributed system design, performance analysis and large system operation. Our challenges are not some regular day-to-day technical puzzles —— you'll have a unique opportunity to have first-hand exposure to the challenges of building a hyper scalable, hyper stable and safe large scale system within a non-stop evolvement of a phenomenal product ecosystem.

- Improve system design and architecture to ensure high stability and performance of the services across global multi-DC, including but not limited to: disaster tolerance, SLA management, chaos engineering, multi-site disaster recovery architecture

- Design and develop core components to improve system scalability

- Analyze service performance and find bottlenecks (language/trace analysis/storage) and optimize accordingly to improve cost and efficiency

- Familiar with relational database and No-SQL database; Familiar with patterns of distributed database.

- Manage operations of user service, such as SLA management, system deployment, performance tuning and trouble shooting

- Participate in regular on-call duties

Qualifications

Minimum Qualifications

- Bachelor Degree in Computer Science or related field

- Strong programming fundamentals, particularly in data structures, concurrency.

- Experience on operations and optimizations of large scale distributed system's stability

Preferred Qualifications

- At least 5 years of relevant working experience handling scalable distributed services

- Experience building and optimizing highly available, scalable, distributed back-end services.

- Experience on designing and building large scale user platform is preferred

- Experience on DDD (domain driven design) is preferred

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Summary:

• Develop, implement, and manage security controls to block and mitigate security threats across the IT infrastructure.
• Understanding of perimeter and endpoint security solutions and able to create policies based on requirements.
• Evaluate and perform analysis of the business risks and control environment to identify weaknesses and design the control to operate effectively.
• Regularly review and fine-tune existing policies to ensure they remain effective and up to date with the evolving latest security threats and best practices.
• Collaborate with other teams to ensure policies are aligned with organizational goals and compliance requirements.
• Troubleshooting policies if they are not working as intended.
• Monitor and Analyze Security Events: Continuously monitor security events and alerts, analyze potential threats, and take appropriate actions to prevent security incidents.
• Policy Development: Develop and maintain security policies, procedures, and guidelines to ensure compliance with industry standards and best practices.
• Incident Response: Collaborate with the incident response team to investigate and respond to security incidents, providing expertise on security controls and mitigation strategies.
• Reporting and Documentation: Maintain detailed documentation of security controls, configurations, and incidents. Prepare regular reports on the effectiveness of security controls.
• Training and Awareness: Provide training and guidance to other team members and stakeholders on security controls and best practices.

Skillset (Must have):

• Possess a degree in Computer Science/Information Technology or related fields.
• Experience: Work experience in cybersecurity, with a focus on policy creation, monitoring, and incident response.
• Technical Skill: Skilled in managing NDR, EDR, WAF, email security, and DLP policies. Strong understanding of endpoint/network security, threat detection, and incident response. Proficient in SIEM data querying and analysis.
• Analytical Skill: Excellent analytical and problem-solving skills, with the ability to analyze complex security issues and develop effective solutions.
• Communication Skill: Strong written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders.
• Team Player: Ability to work collaboratively with cross-functional teams and build strong working relationships.
• Accountability and Responsibility: Take ownership of assigned tasks and projects, ensuring they are completed on time and to the highest standards. Proactively identify areas for improvement and take the initiative to address them.
• Critical Thinking: Apply critical thinking skills to analyze complex security issues, evaluate potential solutions, and make well-informed decisions.
• Independently perform tasks and responsibilities with minimal dependency and guidance, while continuously learning and adapting to evolving technologies.

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

TikTok Intro

TikTok is one of the fastest growing apps in the world, and we are building up an engineering team for core TikTok products in Singapore, to ensure TikTok continues healthy growth, deliver the best product experience to all of our users, build the most attractive features to help users enjoy their time on TikTok, earn trust in privacy protection, and more.

Team Introduction

TikTok Local Service Team's goal is to deliver user-facing products based on the location that connects people with places, localized content, and service in the real world around the globe.

1. Be responsible for the front-end development of international short-video local service business.

2. Take charge of business component development, platform optimization, and business infrastructure construction.

3. Solve difficult problems in projects, support the development of highly demanding requirements, and perform performance optimization and technical upgrading for projects.

4. Explore and practice efficient cross-terminal collaboration, remote communication and development models in different locations to enhance the overall team efficiency.

Qualifications

Minimum Qualifications

- Possess a solid foundation in computer science, be proficient in JavaScript, ES5/6, CSS, and be proficient in various layouts

- Capable in solving browser compatibility issues and optimising frontend performance

Preferred Qualifications

- Minimum 5 years of relevant work experience from a large scale internet company

- Understand the concept of engineering, have a certain understanding of building and continuous integration, and be familiar with one building tool.

- Understand the concept of component-based development, have certain design capabilities, and be familiar with at least one mainstream front-end framework.

- Understand common back-end technology stacks and tools, and have practical experience in collaborating with multiple roles to complete projects.

- Possess good service awareness, sense of responsibility, strong learning ability, and excellent team communication and collaboration skills.

- Having Hybrid development experience is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

We are the TikTok R&D team responsible for the construction of TikTok's global Customer Service Platform, which includes various services for both B-end and C-end. We are also responsible for understanding user feedback content, including identifying user intentions, and applying large language models such as ChatGPT in intelligent conversations.

The role will be responsible for

- the design and development of the TikTok customer service platform

- deeply understand the business, provide users with intelligent and efficient service solutions through abstraction

- reasonably decompose and implement product requirements of different periods and urgency levels

- write technical documents and design plans for related products

- learn and research advanced technologies in the industry to maintain technological progress

Qualifications

Minimum Qualifications

- Proficient in at least one programming language, such as Java, Golang, Python, or C++

- Bachelor Degree in Computer Science or related field

Preferred Qualifications

- Candidates with Java or Golang experience are preferred;

- Familiar with common Internet technologies, including but not limited to Linux systems and principles, MySQL, RPC, MQ, caching technologies, and microservices architectures;

- Possess good coding and documentation habits, pay attention to code style, familiar with basic design patterns and principles, and continuously focus and optimize projects

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities:

• Analyse network traffic patterns, bottlenecks and track performance to identify issues proactively and provide recommendations for network optimization when required.
• Oversee the design and architecture of the network to ensure scalability, reliability, and security.
• Develop and maintain network performance reports for management review.
• Good understanding of network budget planning related to Capex and Opex.
• In-depth knowledge of network protocols, risk management, security standards, and regulatory compliance.
• Active participation during network audits and collaboration with relevant stakeholders.
• Ensure organization's APAC network compliant with rules and regulatory guidelines.
• Establish and enforce network operational and procedures manuals.
• Supervise Network Operations team, review KPI and ensure SLA.
• Manage vendors and service providers including MSA, SA, services level to ensure service reliability and cost efficiency.
• Coordinate with cross-functional teams for network planning and service-related matters. e.g.: DR Drills, Third party risk mgmt., Asset mgmt., Lifecycle mgmt., Privilege Access mgmt., Patch mgmt. etc.

Requirements:

• Bachelor’s degree in computer science, Information Technology, or closely related qualifications with min 5 years of experience as Network Operations Lead or Senior Network Engineer (Planning, Implementation and Operations.
• Min. 8-10 years of experience in network planning, design and Implementation.
• In-depth knowledge of network protocols, risk management, security standards, and regulatory compliance.
• Hands on experience in Network deployment for large enterprise and Datacenter networks.
• In-depth knowledge of IP routing, Switching, BGP, OSPF, SD-WAN, QOS and VPC.
• Proficient with Cisco, Fortinet, Checkpoint, F5 or equivalent.
• CCNP/CCDP, ITIL or equivalent are required.
• CCIE is desirable.
• Excellent written and verbal communication skills, capable of presenting to technical and non-technical audience.
• Prior working experience as an IT professional in banking or financial institution is an advantage.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24802

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Position: Sales Engineer

• Working Day: Monday – Friday (8.30am – 5.30pm)
• Working Location: Woodlands
• Salary: $2300 - $3,000 + Mobile Claim + Transport Allowance (Cab-charge Card)

Requirements:

• Possessed Diploma in Engineering or any equivalent qualification
• Prefer at least 1 year working experience
• Technically incline with Sales Experience in Semiconductor Industry are preferred
• Willingness to travel oversea as required
• Training Provided

Responsibilities:

• Identify and create sales opportunity to penetrate new accounts for parts sales and main existing products
• Service corporate accounts and manage full sales cycles
• Follow up with customer enquiries
• Build strong and sustainable relationships with customer
• Any other ad hoc duties assigned

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Summary:

• Develop, implement, and manage security controls to block and mitigate security threats across the IT infrastructure.
• Understanding of perimeter and endpoint security solutions and able to create policies based on requirements.
• Evaluate and perform analysis of the business risks and control environment to identify weaknesses and design the control to operate effectively.
• Regularly review and fine-tune existing policies to ensure they remain effective and up to date with the evolving latest security threats and best practices.
• Collaborate with other teams to ensure policies are aligned with organizational goals and compliance requirements.
• Troubleshooting policies if they are not working as intended.
• Monitor and Analyze Security Events: Continuously monitor security events and alerts, analyze potential threats, and take appropriate actions to prevent security incidents.
• Policy Development: Develop and maintain security policies, procedures, and guidelines to ensure compliance with industry standards and best practices.
• Incident Response: Collaborate with the incident response team to investigate and respond to security incidents, providing expertise on security controls and mitigation strategies.
• Reporting and Documentation: Maintain detailed documentation of security controls, configurations, and incidents. Prepare regular reports on the effectiveness of security controls.
• Training and Awareness: Provide training and guidance to other team members and stakeholders on security controls and best practices.

Skillset (Must have):

• Possess a degree in Computer Science/Information Technology or related fields.
• Experience: Work experience in cybersecurity, with a focus on policy creation, monitoring, and incident response.
• Technical Skill: Skilled in managing NDR, EDR, WAF, email security, and DLP policies. Strong understanding of endpoint/network security, threat detection, and incident response. Proficient in SIEM data querying and analysis.
• Analytical Skill: Excellent analytical and problem-solving skills, with the ability to analyze complex security issues and develop effective solutions.
• Communication Skill: Strong written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders.
• Team Player: Ability to work collaboratively with cross-functional teams and build strong working relationships.
• Accountability and Responsibility: Take ownership of assigned tasks and projects, ensuring they are completed on time and to the highest standards. Proactively identify areas for improvement and take the initiative to address them.
• Critical Thinking: Apply critical thinking skills to analyze complex security issues, evaluate potential solutions, and make well-informed decisions.
• Independently perform tasks and responsibilities with minimal dependency and guidance, while continuously learning and adapting to evolving technologies.

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About TikTok LIVE Foundation Subscription Team:

Our team has been focusing on facilitating the operation between creators and fans, helping it efficiently maintain the subscription community and providing long-term effective subscription services.

We are looking for passionate and talented engineers to join us to build up and optimize the real-time, high-performance, large-scale distributed system at TikTok. We will be deeply involved in the developmental lifecycle of critical product features, and collaborate closely with product managers to provide the best subscription experience and enhance engagement between creators and fans.

Job Responsibilities

- Plan and lead large-scale technical projects to lay the foundation for the iterative development and scale of early products

- Develop robust, efficient technology products that serve 1 billion users

- Lead and improve system design and architecture to ensure high stability, performance, and reliability of the product

- Collaborate with multiple cross-functional teams to deliver high-quality work in rapid product development.

- Contribute to engineering strategy, tooling, processes, and culture, improve R&D quality, effeciency and experience.

Qualifications

Minimum Qualification

- Proficient in at least one of the following languages: Go, Python, Java, C++.

-Experience building scalable, highly available, distributed and mission-critical systems.

- Deep understanding of computer architecture, data structures and algorithms

- In depth knowledge of common databases and messaging frameworks like MySQL/Redis/Kafka

Preferred Qualification

- Able to work closely with diverse stakeholders and have good communication skills

- Self-driven, positive, cooperative and willing to keep learning at all times

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

#LI-DC4

Immediate 1 yr project renewable assignment for Singaporean to join as Privileged Access Management Support Engineer

You shall join a team of engineers and operations specialists in the support of DBS’ enterprise privileged access management infrastructure and operations. He/She will be responsible for the end to end design, deployment, operations and development of the bank’s privileged access management framework, infrastructure and processes.

Key responsibilities

• Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight through processing and reduce manual work.
• Provide on-going operations support including management reporting and operations dashboards relating to the governance oversight of privileged accounts and passwords.

Requirements

• 5+ Years of CyberArk Experience: Demonstrated expertise in the deployment, configuration, management, and support of CyberArk infrastructure components. Proven ability to provide regional support and integrate CyberArk solutions via APIs. CyberArk certifications are preferred to validate knowledge and skills.
• Scripting and Reporting: Proficient in writing PowerShell scripts and SQL statements to develop comprehensive management reports focused on the usage and operational management of privileged accounts. This includes automating reporting processes and ensuring accurate data presentation for stakeholders.
• Data Visualization: Experienced with Grafana for creating data visualizations and dashboards, enabling real-time insights into access management and security posture. Skilled at translating complex data sets into understandable visual formats for better decision-making.
• Privileged Access Management: Strong understanding of enterprise privileged access management principles, encompassing risk management, compliance, governance, and control. Ability to develop and enforce policies that mitigate risks associated with privileged access.
• Audit Experience: Extensive experience in responding to audit queries and preparing detailed reports related to access management. Skilled in analyzing audit findings and implementing corrective actions to address compliance gaps. Proven ability to collaborate with internal and external auditors to ensure all necessary documentation is accurate and readily available.
• Remediation Expertise: Extensive experience in remediating CyberArk failed objects to ensure that auto-managed objects comply with security policies and standards. This includes troubleshooting and resolving issues to maintain operational integrity and compliance.
• Technical Platform Knowledge: In-depth knowledge of key operating systems and databases, including Windows, Unix, MSSQL, and MariaDB. Previous experience in administering these platforms enhances ability to manage and secure privileged accounts effectively.
• Banking Environment Experience: Familiarity with working in a banking or financial services environment, understanding the unique regulatory and security requirements involved. This background supports effective implementation of access management solutions tailored to industry standards.

Educational Background: Bachelor’s degree in Computer Science, Information Systems, or Engineering (or a related field). Alternatively, a combination of relevant professional experience and CyberArk certifications is also acceptable, demonstrating a solid foundation in security practices

Responsibilities

· Establishing and maintaining good working relationships with the

· Customer, ensuring that the customer’s issues and requirements are clearly understood and addressed in an effective and timely manner.

· Responding to and resolving Customer and internal stakeholder technical requests concerning relevant operation and maintenance matters of the GTCC Power Plant, making use of product technical knowledge, technical know-how of system, components, and analytical skills while adhering to sound engineering principles, standards, practices and procedures.

· Communicating with and supporting the Customer to act on Technical Information notices to improve or upgrade the plant.

· Proactively identifying potential failures, assessing and controlling operational risks on the Power Train with support from the 24/7 remote monitoring hub and expert support

· Proactively advising and assisting the Customer in planning, coordination with MPW for the execution of relevant inspection and maintenance activities.

· Analyzing, tracking and reporting monthly Reliability, Availability, and Maintainability (RAM) data and relevant KPIs for the LTSA, for the purposes of invoicing and for monitoring performance.

· Collaborating with and supporting the technical communications between the Customer, various MPW group resources (E.g. LTSA Program Manager, Technical Advisors dispatched by MPW, Field Services, Engineering) and Local Vendors (E.g. Labour, Onsite Machining, Workshop and other Third Party Services) during each Planned or Unplanned Maintenance.

· Supporting the achievement of MPW’s common goals with the Customer including but not limiting to health and safety, environmental protection, customer satisfaction, unit availability, reliability, performance and emissions.

· Presenting and discussing with the Customer the scope and planning of Planned/ Unplanned Maintenance.

· Actively contributing to maintenance planning meetings, pre-outage and post-outage meetings between the Customer and MPW, confirming repair status with Repair Facilities.

· Supporting the Customer in the selection of spare parts to be kept on stock, aiming to increase the timely availability of necessary spare parts while optimizing inventory costs.

· Helping the Customer in selecting tools and equipment required for maintenance of the Covered Equipment.

· Coordinating and supporting the efficient dispatch of Parts and Technical Advisory Services.

Requirements

· Diploma/Degree in a relevant engineering or technical field

· 8 years of proven related work experience, preferably in the Power or Process Industries.

· Previous site work experience in Long Term Service Agreements, plant commissioning, field service, and/or maintenance and overhaul of GTCC power plants or industrial plants rotating equipment is preferable.

· Previous customer facing experience where there is regular interaction with plant personnel to provide troubleshooting support and to resolve problems.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Technologies (S) Pte Ltd’s PDPA and e2i’s PDPA.

Job Description & Requirements

Responsiblities :

1. At least 2 years IT Service Desk experience or,

2. At least 1 year in IT Remote Support experience or,

3. At least 1 year IT Onsite/Desktop Support Experience

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

• Position title: Sales Engineer
• Location: Loyang Way, Loyang Industrial Estate
• Working Days: Mon - Fri
• Working hours: 830 a.m. to 530p.m.
• Salary: $3,000 - $4,500 (depends on experience)

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Position Overview:
We are seeking a motivated and experienced Sales Engineer to join our team. The Sales Engineer will play a critical role in driving sales and delivering technical solutions that meet our clients’ needs. This role requires a blend of technical expertise and sales acumen, as you will work closely with customers to understand their requirements, present tailored solutions, and support the sales process from inception through to implementation.

Key Responsibilities:

1. Customer Engagement and Relationship Management:

• Develop and maintain strong relationships with key customers and stakeholders.
• Conduct needs assessments to understand customer requirements and challenges.
• Provide technical consultation to customers, offering solutions that align with their operational goals.

2. Sales Support:

• Scout, develop and obtain leads with new customers to develop sales in your assigned territory.
• Prepare and deliver compelling presentations and product demonstrations to potential clients.
• Develop detailed quotes and proposals, addressing customer needs and specifying technical requirements.

3. Service Support:

• Liaise with customers, end-users and purchasers to introduce the company’s service capabilities.
• Drive the sales of services to existing and new customers with equipment sold by the company.
• Coordinate with the engineering and service teams to ensure seamless project execution and delivery.
• Act as a point of contact for post-sales support, troubleshooting and sales of service.

4. Market and Product Knowledge:

• Stay up to date with industry trends, emerging technologies, and competitive landscape.
• Continuously enhance product knowledge and understand advancements in equipment and service offerings.
• Share insights, feedback and customer requirements with the product development and marketing teams to drive innovation.
• Participate in all company-participated trade shows and seminars in Singapore and abroad.

5. Training and Support:

• Educate customers on equipment features, benefits, and maintenance requirements.
• Conduct training sessions for customers and internal teams to ensure proper usage and understanding of products.
• Assist management with any other ad-hoc tasks and duties as and where required.

Requirements

• Education: Bachelor’s degree in engineering, Mechanical Engineering, Electrical Engineering preferred or related technical field, Minimum Diploma in related technical field.
• Experience: Minimum of 3 years of experience in a sales engineering role, preferably within the equipment sales and service industry.
• Technical Skills: Strong understanding of vacuum pump technology or other technical equipment. Proficiency in technical sales and solution design.
• Sales Skills: Proven track record in achieving sales targets and managing customer relationships.
• Travel: Required to support regional customers in Southeast Asia (30-40%).

An Electrical Engineering background to design Solar PV system, including prepration of Auto CAD drawings,SLD, STR, LPS and other related drwings. Must be independent and able to execute project alone. Must have minimum experience of Solar projects execution. Well versed with Electrical connections, Including Inverter, PVACDB

About the Role:
As a DevOps Engineer, you will collaborate with the project team in a DevOps environment to drive continuous integration (CI), continuous deployment (CD), and continuous testing (CT). You will work closely with development and operations teams to create customized DevOps strategies and toolsets for individual squads, ensuring scalable and high-availability systems are set up and maintained. You will be responsible for automating the deployment and security hardening of systems, as well as managing containerized environments using the latest technologies.

Key Responsibilities:

• Collaborate with project teams to implement DevOps practices, including continuous integration, deployment, and testing.
• Work with development and operations teams to create DevOps strategies and toolsets tailored to individual squads.
• Set up, deploy, and maintain scalable, high-availability systems.
• Automate deployment and security hardening processes for systems in line with industry best practices.
• Build and maintain scalable containerized systems using tools like Red Hat OpenShift and MLOps tools.
• Implement security hardening practices across testing, deployment, and production environments.
• Set up and manage CI/CD pipelines, automated testing, and development environments.
• Write scripts for service monitoring, system health checks, and automation.
• Handle day-to-day system monitoring, backup, deployment, and maintenance.

About You:

• Proven experience in cloud orchestration, configuration management, and auto-scaling techniques.
• Strong expertise in building and managing CI/CD pipelines (GitLab CI/CD preferred).
• Experience managing container image pipelines.
• Proficiency in automation tools such as Ansible and Terraform.
• Experience with installation and configuration of Red Hat Single Sign-On (SSO).
• Familiarity with load balancing setups for TCP/IP, HTTP, DNS, and routing.
• Understanding of IT security standards such as CIS.
• Hands-on experience with Infra-as-Code for configuration management and application deployment.
• Proficiency in at least one programming language (Java or Python preferred).
• Knowledge of continuous integration, test automation, version control, and software configuration management.
• Familiarity with machine learning and MLOps tools such as H2O.

Desired Qualifications and Experience:

• Diploma or Degree in Electrical Engineering, Computer Science, Communications Engineering, or a related field.
• Minimum of 3 years of experience in the software development or server infrastructure domain.
• Experience with software-defined infrastructure (e.g., OpenStack).
• Proficiency in infrastructure provisioning tools such as Docker and Ansible.
• Strong understanding of hardware infrastructure systems (network switches, firewalls, routers) and Linux OS.
• Basic knowledge of DevOps principles and practices; DevSecOps experience is a plus.
• Self-motivated with excellent communication skills.
• Hands-on experience with AWS CloudFormation scripts for configuration management and application deployment.
• At least 1 year of experience working closely with infrastructure teams. Experience with Linux, Windows, and network troubleshooting is advantageous.
• Experience working in an Agile environment and collaborating closely with developers.

EA License: R1873481

Company EA License: 11C4879

Responsibilities:

• Understanding project specifications and developing time schedules and budgets that meet them.
• Negotiating with vendors and contractors to secure the best prices.
• Observing existing processes, analyzing staff performance, and addressing deficiencies accordingly.
• Monitoring and tracking project progress, and writing up reports.
• Attending and scheduling meetings as required.
• Delegating tasks and ensuring workers receive feedback.
• Understanding and meeting all contract requirements.
• Communicating with managers, supervisors, and the rest of the team.
• Analyzing technical drawings and providing material and cost estimates.
• Ensuring all projects are completed on time and within budget.

Requirements:

• Degree in Engineering or similar.
• Primavera P6 and BIM software (Eg. Revit, Visualization and Animation software)
• Experience with 3D modeling software.
• Proficiency in MS Office.
• Planning and project management skills.
• Strong analytical, critical, and logical thinking skills.
• Ability to focus under pressure and meet deadlines.

Responsibilities:

• Understanding project specifications and developing time schedules and budgets that meet them.
• Negotiating with vendors and contractors to secure the best prices.
• Observing existing processes, analyzing staff performance, and addressing deficiencies accordingly.
• Monitoring and tracking project progress, and writing up reports.
• Attending and scheduling meetings as required.
• Delegating tasks and ensuring workers receive feedback.
• Understanding and meeting all contract requirements.
• Communicating with managers, supervisors, and the rest of the team.
• Analyzing technical drawings and providing material and cost estimates.
• Ensuring all projects are completed on time and within budget.

Requirements:

• Degree in Engineering or similar.
• Primavera P6 and BIM software (Eg. Revit, Visualization and Animation software)
• Experience with 3D modeling software.
• Proficiency in MS Office.
• Planning and project management skills.
• Strong analytical, critical, and logical thinking skills.
• Ability to focus under pressure and meet deadlines.

Responsibilities:

• Act as the Technical Subject Matter Expert (SME) for the Private Wealth system (FinIQ platform) and other assigned banking systems (including bespoke Backoffice systems and tools).
• Analyze, design, develop, customize, test, implement, and maintain assigned systems.
• Work closely with the Tech Lead to gather requirements from users, perform technical impact analysis and estimate effort for development/customisation.
• Create and update functional and technical documentation, as well as prepare test cases.
• Develop, modify, and customize applications/platforms based on requirements, overseeing or working with other team members when necessary.
• Conduct peer reviews of source code and documentation.
• Perform unit testing, system integration testing, and support user acceptance testing (UAT).
• Prepare release procedures and support production implementations.
• Update user manuals, system operational manuals, and other essential documentation.
• Troubleshoot issues and problems, provide workarounds and/or work with the product vendor to resolve the issue where necessary. Perform root cause analysis and come up with preventive measures.

Requirements:

• Bachelor's Degree in Computer Science, Computer Engineering, Information Systems, or a related field.
• 5+ years of experience in software development with Microsoft technologies (.NET, SQL Server/SSIS/SSRS, Azure).
• 3+ years of hands-on experience with the FinIQ platform in Private Wealth management.
• Strong understanding of the banking domain, particularly in Private Wealth.
• Proven ability to work effectively within a complex matrix organization.
• Solid knowledge of SDLC methodologies, particularly waterfall.
• Excellent presentation, communication, and coordination abilities.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24938

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

• Singapore Based (Clementi)
• 5 days Mondays to Fridays: 8:30am to 6pm
• Degree in Mechatronic or equivalent; 5 years working experience in Marine Industry or shipyard environment.
• Career Progression Opportunities

Transport: We have company bus departing near Clementi MRT station at 8.10am to bring staff to our office and also a return company bus trip back to Clementi in the evening.

Responsibilities:

• Report to the Project Director / Manager in charge of the WTW system.
• Project Support: Provide technical expertise to oversee the design, development and construction of the WTW system.
• Interface with WTW system designer, vendors, fabricators including drawings reviews, sourcing equipment, cost control and monitoring, schedule monitoring and update.
• Project Execution: Oversee project implementation according to the requirements and objectives. This includes schedule monitoring, vendors sourcing and recommendation, purchase/ cost evaluation, resources allocation, attend to inquiries, clarifying technical details, supervising project execution, implementing corrective actions, conducting Factory Acceptance Tests, and finalizing as-built documentation.
• Troubleshooting and Repair: Diagnose and resolve malfunctions in deck machinery using technical manuals, hand tools, and power tools.
• Record Keeping: Meticulously maintain records of all changes, maintenance, repairs, and inspections.
• Develop operating, maintenance and safety procedures for the WTW system.

Requirements:

• Min Degree in Mechatronic or equivalent
• Min 5 years working experience in Marine Industry or shipyard environment.
• Good understanding of deck machinery such as winch, crane, lifting and handling equipment and the related IACS (particular ABS, DNV, BV) rules and regulations.
• Added advantage with specific experience in WTW system (Offshore Passenger Transfer System).
• Strong understanding of mechanical principles, hydraulic and electrical system and P&ID with ability to perform trouble shooting.
• Software – able to use MS Office, MS Powerpoint, MS Project, Adobe and AUTOCAD. Ability to use Primavera scheduling software an added advantage.
• Good understanding of Document Control. Added advantage with knowledge of ISO9001:2015 QAM system

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket