Job Description & Requirements

• Responsible for the quality and timely completion of QP(S) supervision works.
• To lead, guide & instruct the Site Supervision Team (RTOs) in compliance to (i) BCA Regulatory & Control Act & (ii) in accordance to LTA Terms of Reference for QP(S) contract requirements.
• Liaise positively with client, consultants & authorities for the benefit of the company
• Promote and safeguard the reputation & positive image of the company
• To follow-up ISO Procedures

Accredited with IES as RE. Minimum 5 years in geotechnical engineering works, namely deep excavation, ERSS, piling and tunnelling works.

Candidates with relevant LTA experiences are recommended to apply.

Job Description

The successful candidate will be part of the IT Service Management team. This is an individual contributor role.

Key Responsibilities include:

• Manage, develop, enhance and support company’s IT Service management platform. Drive strategic development and enhance its usability and integration with other tools and process to maximise value.
• Drive IT Operational Service Delivery and management activities, e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes. This includes support of IT operational incidents after office hours.
• Support management and drive collaboration of day to day operational activities across various towers and stakeholders from datacentre facilities, network and platforms
• Manage and drive the IT Service Provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established
• Serve as the Point of Contact for IT initiatives’ performance, services and changes.
• Facilitate system and service handover to the IT operations for any new applications and major enhancements
• Any relevant ad-hoc duties

Requirements

• Degree in IT related discipline & IT Infrastructure Library (ITIL) Certification
• Minimum 5 – 8 yrs of relevant experience in IT Infrastructure Operations and IT Service Management
• Experienced in project management for IT Infrastructure initiatives, scripting, system admin capabilities, service automation and related technologies.
• Knowledge of actual development and Hands-on administration on ServiceNow Platform. Certification in ServiceNow ITSM CAS, CAD or CIS preferred
• Knowledge in scripting on Json, Python or Javascript on Monitoring / Orchestration platforms, Splunk, ServiceNow or APM tool will be an added advantage
• Working knowledge on network, IT DevOps technologies, Linux, Wintel, VMware and Cloud technologies (AWS / Azure)
• Knowledge and experience in DevOps and Agile
• Responsive to dynamic environment
• Effective & Excellent Skills in Communication (both written and spoken) as well as Vendor and People/Relationship Management
• User-Oriented with good appreciation of business operations
• Diligent and willing to work beyond office hours
• Independent, Self-motivated and result driven

Responsibilities:

• Preparation for After Sales EMC RF System integration and onsite installation
• Fault diagnostics and troubleshooting, remote and Onsite (if required) to internal and external customer for RF products/system
• Commissioning and installation of new products based on Pre-Sales System design documentation
• Product introduction and training to end-users
• Maintenance, and calibration coordination with local and oversea customers including execution and documentation of performed RF Test instrumentation
• Coordinate and evaluate customer and internal spare part requirements with relevant departments within the area of responsibility
• Service and support case management
• Continues improvement of workflows and processes within the area of responsibility for RF
• Support regional service manager to establish a professional application and support business for RF products on Amplifiers, RF test instrumentation.
  

Requirements:

• Degree (Preferably) / Diploma in Electronics, Telecoms and / or RF field
• Ability to meet schedules and on demand oversea travel
• Fluent English writing & English/Chinese speaking (Supporting Taiwan customers.)
• Strong analytical and problem-solving skill
• Excellent interpersonal and communications skills
• Confident, persistent, assertive, committed, independent and good team player
• Ability to meet schedules and on demand oversea travel
• Experienced and used to work according to International EMC standards, such EMI and RF EMS testing
• Knowledge of RF Calibration such as for signal generator, power meter will be an added advantage
  

Job Responsibilities

• Installation, Implementation, Evaluation, Configuration, Administration, Operations, Monitoring, and Management of Oracle Databases (12c / 19c) running on Linux environment.
• Provide technical solutions for database related issues.
• Monitor and optimize database performance, ensuring high levels of system availability and reliability.
• Data Management and Operational Support for both Oracle.
• Implement and manage high availability solutions including Oracle RAC and Data Guard
• Troubleshooting real-time performance and tuning issues in Oracle Database
• Manage and perform database backup restore.
• Upgrade of New Software Releases, Patches and System.
• All aspects of database tuning from software configuration, memory usage, data access, SQL and physical storage.
• Administer and maintain MS SQL (2016 and above) environments.
• Support Audits with relevant correct details.
• Participate in Disaster recovery exercises.
• Respond to calls such as incidents and requests in a timely manner.
• Maintain proper documentation according to the company policies and practices.
• Perform change and release management according to bank policies.
• Troubleshoot and resolve problem of database issues with emphasis on root cause analysis.

Job Requirements

• Bachelor’s degree in Information Technology with min. 7 years’ work experience in Oracle patching for Standalone and RAC environments.
• Experience in RAC and Grid Infrastructure (Clusterware, ASM, Disk Groups, etc.)
• Experience in Always ON and Windows clusters
• Experience in migrating and upgrading of database.
• Experience in managing database security policies and procedure documents.
• Excellent communication, presentation and interpersonal skills.
• Ability and willing to work after office hours and on weekends when needed.

Job Responsibilities

• Conduct day-to-day L2 support of banking application software. In case any errors are detected by the bank operations department (L1 support), you are required to find the recovery solution, working together with your colleagues, the outsourcing vendor, the bank IT department, and the counterparty of the head office, if necessary. This may involve overtime work if issues arise after business hours or on weekends.
• Once the bank decides to launch a project for change request functions raised by users, or dealing with End of Life scenarios such as operating systems, database management software, and hardware, you will take on the role of project manager.
• You are expected to manage team members, multiple vendors, and service providers to complete all tasks as required and planned.
• You are expected to proceed with projects by resolving issues, controlling vendors and resources, managing schedules, and preparing reports for management, the bank, and the head office for approval if required.
• You are required to strictly comply with the Mizuho Development Policy and Procedures.
• Coordinate all processes to ensure smooth progress for the bank and developers, vendors, and the head office's relevant development team

Requirements:

• At least 3 year working experience as application software project manager or engineer in banking IT sector.

Other requirements/ skills:

• We seek chief application IT engineer who has following experience, knowledge, and skills:

1. Working experience of application project management at banking IT sector.
2. Developing experience of bank settlement application (SWIFT, GIRO and FAST etc.)

• Knowledge and experience in Java, Oracle and .net, JP1
• Knowledge and experience in HULFT, MQ, SFTP, VMware technology, or network administration will be an advantage.
• Ability to interact effectively across all levels, including the bank IT department, the bank user department, outsourcing vendors, member of head office, will help the candidate perform successfully in the role.
• Coordination skills to handle various parties, such as both local and international clients, vendors and counterparts.
• Certificate of PMP would be advantage.
• Strong interpersonal as well as verbal and written communication skills in English. "

• Ensure that good safety and high quality of work are being carried out by the Contractor in compliance with the statutory requirements
• To provide wherever and whenever necessary standing supervision for the construction of civil and structural works in accordance with the Project specifications, construction drawings and Building Control Act and Regulations.
• To assist SRE in the management and control of a team of site staff or Resident Technical Officer(s)
• To assist SRE in administrative control on the site staff, instil and maintain discipline, and punctuality, keep daily records of staff attendance, and other matters concerning the site staff administrative matters.
• To oversee all aspects relating to the construction of the Project, keeping and submitting records.
• To provide full support and assistance, as and when directed by the SRE or client
• To check and assess temporary works by the Contractor to ensure that the works are safe and in compliance with all relevant Regulations.
• To ensure that the Contractor’s working procedure complies with the agreed method statement and relevant workplace safety and health regulations and to direct modification to the procedure, if necessary, to comply with the agreed method and safety and health regulations.
• To oversee Tunnelling works
• Any other Adhoc tasks are given by management

Requirements:

• Min 4 years of civil engineering experience
• Min 2 years of experience in various tunneling works
• Degree in Civil Engineering
• Accredited as a RE with a valid 2022/2023 IES certificate
• Accredited as a RE(Tunnel) with a valid 2022/2023 IES certificate
• comfortable with 56 hour work week

Key Responsibilities:

• Develop and implement advanced cyber security architectures and solutions.
• Analyze and evaluate system security requirements to design secure networks.
• Collaborate with cross-functional teams to integrate security practices into all facets of the business.
• Conduct risk assessments and provide recommendations for enhancing system security.
• Stay updated with the latest cyber security threats and technologies.
• Develop technical solutions and tools to help mitigate security vulnerabilities.
• Provide technical guidance and support to other team members.
• Document and maintain records of security architectures and processes.

MUST HAVE:

• Bachelor’s degree in Computer Science, Information Technology, Cyber Security, or related field.
• Advanced degrees (Master’s, PhD) or professional certifications (CISSP, CISM, CEH, etc.) in cyber security are highly desirable. Minimum of 3-5 years of experience in a cyber security architect or engineering role.
• Proven experience in designing and implementing secure network architectures.
• Strong background in network security, system security, and cloud security.
• Experience with common cyber security tools, standards, and protocols.
• Familiarity with industrial control systems and operational technology (OT) security is a plus.

WE VALUE:

• Strong technical skills in network and system security.
• Knowledge of current cyber security trends and threats.
• Excellent problem-solving and analytical abilities.
• Proficient in security technologies such as firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, etc.
• Good communication and collaboration skills.
• Ability to work independently and as part of a team.

Supervise ongoing projects and assist in design office i.e. resolve all technical issue

· Assist in all AC jobs/projects/contract

· Review all the design/checking of calculations for the company

· Represent the company, advise the same and act on its behalf to enable the company to perform its contractual obligations for the projects, as spelt out in the contract documents

· Act on behalf of the company to maintain reputation and goodwill with the clients

· Assist the Managing Director in subsequent tendering of projects and other contracts including but not limited to government projects, private projects, overseas projects

· Attend all site meetings with clients, contractors, QP Design and relevant authorities on matters related to the projects

· Attend meetings with Managing Director on regular basis with the view to report on matters related to the projects and assist in the resolution of issues which may affect the performance of the company in discharging its contractual obligations to the clients

· Promote the employer’s profile and capabilities in the procurement of projects and business development

· Be a management representative of the company for both site and office projects

· Review the design/checking of calculations

· Carry out planning, design drafting, cost estimate etc for the company’s project

· Prepare proposal and performance on tendering works for Consultancy

· Oversee authority’s submission and update of each project

· To cover duties for other Senior/ Design engineers

· Assist in technical design and drafting

· Any other ad-hoc duties as assigned by superior

Criteria:

• Design Engineer (SDE) shall be an engineer in the civil/structural discipline with at least a degree recognized by the Professional Engineers Board of Singapore
• At least ten (10) years of relevant experience on Civil & Structural projects
• Able to problem solve and manage projects

a. Ensure that good safety and high quality of work are being carried out by the Contractor in compliance with the statutory requirements

b. To provide wherever and whenever necessary standing supervision for the construction of civil and structural works in accordance with the Project specifications, construction drawings, and Building Control Act and Regulations.

c. To assist SRE in the management and control of a team of site staff or Resident Technical Officer(s)

d. To assist SRE in administrative control of the site staff, instill and maintain discipline, punctuality, and keep daily records of staff attendance, and other matters concerning the site staff's administrative matters.

e. To oversee all aspects relating to the construction of the Project, keeping and submitting records.

f. To provide full support and assistance, as and when directed by the SRE or client

g. To check and assess temporary works by the Contractor to ensure that the works are safe and in compliance with all relevant Regulations.

h. To ensure that Contractor’s working procedure complies with the agreed method statement and relevant workplace safety and health regulations and to direct modification to the procedure, if necessary, to comply with the agreed method and safety and health regulations.

i. Any other Adhoc tasks are given by management

Criteria:

- Min 4 years of civil engineering experience

- Min 2 years of experience in geotechnical and deep excavation works

- Degree in Civil Engineering

- Accredited as a RE with IES

Stand in rate to be discussed during interview.

• Ensure efficient Civil & Structural and Geotechnical & viaduct design is achieved in accordance with Design Criteria and relevant standards
• Liaise with internal and external parties on all civil & structural and geotechnical & viaduct design matters and advises the Principal Project Manager (PRPM)/ Senior Project Manager (SPM)/Project Manager (PM) regularly
• Co-ordinate the review of Contractor's civil & structural and Geotechnical & Viaduct submission and assists the SPM/PM in conveying a timely response to the contractor
• Identify and resolve potential design related issues during construction phase
• Carry out any other duties as required by the Authority's Project management team, including attending technical meetings and discussions, preparation of minutes of technical meetings and to provide technical meetings and to provide technical support as required in the evaluations of Contractor's claims
• Ensure that the design intent is translated to construction on site by means of correct drawings and specifications

Requirements

• Minimum Degree in Civil/Structural Engineering or equivalent
• Candidates with contractor's (main/sub) experience are welcome to apply.

Job Description & Requirements

• Assist Principal Project Manager (PRPM)/ Senior Project Manager (SPM)/ Project Manager (PM) in day-to-day management of the contract
• Advise the PRPM/SPM/PM on site quality and safety issues.
• Determine any non-conformances on works
• Liaise with Contractor to rectify any non-conformances and document them properly
• Ensure that decisions on site issues are conveyed to the Contractor within a reasonable time frame.
• Ensure that works are carried out according to specifications, drawings and programme withoutcompromising on quality and safety quality and safety matters and suggest quality improvement measures for implementation on site
• Supervise installation of instrumentation and monitoring of instrumentation
• Lead a team of supervisors to ensure full time supervision of works on site
• Any other ad-hoc tasks assigned by supervisor /client

Job Requirement

• Minimum Degree in Civil and Structural Engineering
• Minimum 5 years relevant experience in project/construction environment
• Proficient in relevant software programmes for planning and project workPro-active team player with good analytical and communication skills

Required to have at least 2 years of viaduct and/or flyover construction

• Assist Principal Project Manager (PRPM)/ Senior Project Manager (SPM)/ Project Manager (PM) in day-to-day management of the contract
• Advise the PRPM/SPM/PM on site quality and safety issues.
• Determine any non-conformances on works
• Liaise with Contractor to rectify any non-conformances and document them properly
• Ensure that decisions on site issues are conveyed to the Contractor within a reasonable time frame.
• Ensure that works are carried out according to specifications, drawings and programme without compromising on quality and safety
• Provide feedback to the PRPM/SPM/PM on quality and safety matters and suggest quality improvement measures for implementation on site
• Supervise installation of instrumentation and monitoring of instrumentation
• Lead a team of supervisors to ensure full time supervision of works on site by supervisor /client

Job Requirement

• Minimum Degree in Civil and Structural Engineering
• Minimum 5 years relevant experience in project/construction environment
• Proficient in relevant software programmes for planning and project work
• Pro-active team player with good analytical and communication skills
• Required to have at least 2 years of viaduct and/or flyover construction experience

• Assist Principal Project Manager (PRPM)/Senior Project Manager (SPM)/Project Manager (PM) in day-to-day management of the contract
• Advise the PRPM/SPM/PM on-site quality and safety issues
• Determine any non-conformances on works
• Liaise with the Contractor to rectify any non-conformances and document them properly
• Ensure that decisions on-site issues are conveyed to the Contractor within a reasonable timeframe
• Ensure that works are carried out according to specifications, drawings and programme without compromising on quality and safety
• Provide feedback to the PRPM/SPM/PM on quality and safety matters and suggests quality improvement measures for implementation on site
• Supervise the installation of instrumentation and monitoring of instrumentation
• Lead a team of supervisors to ensure full time supervision of works on site
• Supervise the installation of instrumentation and monitoring of instrumentation
• Lead a team of supervisors to ensure full time supervision of works on site
• Assist in the operating of the PMCC

Requirements:

• Min Degree in Civil & Structural engineering
• Min 2 years of viaduct and/or flyover or cut and cover tunnel experience in a project/construction environment
• Proficient in relevant software programmes for planning and project work
• Pro-active team player with good analytical and communication skills
• Experience in civil/structural/geotechnical design will be an advantage.

• Ensure efficient Civil & Structural and Geotechnical design is achieved in accordance with Design Criteria and relevant standards
• Liaise with internal and external parties on all civil & structural and geotechnical design matters and advises the Senior Resident Engineer (SRE) / Senior Design Engineer (SDE) regularly
• Co-ordinate the review of Contractor's civil & structural and Geotechnical submission and assists the SRE/SDE in conveying a timely response to the contractor
• Identify and resolve potential design related issues during construction phase
• Carry out any other duties as required by the Authority's Project management team, including attending technical meetings and discussions, preparation of minutes of technical meetings and to provide technical meetings and technical support as required in the evaluations of Contractor's claifications.
• Ensure that the design intent is translated to construction on site by means of correct drawings and specifications

Requirement

• Minimum Degree in Civil/Structural Engineering or equivalent
• Minimum 3 years of relevant design management/coordination experience on projects similar in nature to the Works in the civil contract including design experience in geotechnical works for deep excavation foundation works
• Team player with good interpersonal and communication skills.

• Project specifications, construction drawings and Building Control Act and Regulations.
• To be overall in charge of the management and control of a team of site staff or Resident Technical Officer(s)
• To provide administrative control on the site staff, instil and maintain discipline, and punctuality, keep daily records of staff attendance, keep records and process the staff leave entitlement, sick leave, in-camp training and other matter concerning the site staff administrative matters, discipline and welfare.
• To oversee in all aspects relating to the construction of the Project, keeping and submitting records.
• To provide full support and assistance, as and when directed by the Superintending Officer.
• To check and assess temporary works by the Contractor to ensure that the works are safe and in compliance with all relevant Regulations.
• To ensure that Contractor’s working procedure complies with the agreed method statement and relevant workplace safety and health regulations and to direct modification to the procedure, if necessary, to comply with the agreed method and safety and health regulations.
• To inspect completed work and prepare defects list if necessary.

Requirements

• Degree in Civil and Structural engineering
• At least 5 years of civil engineering experience, of which 3 years must be of Geotechnical such as cut & cover tunnel and deep excavation works.

Possessed a valid RE Cert

• Ensure that good safety and high quality of work are being carried out by the Contractor in compliance with the statutory requirements
• To provide wherever and whenever necessary standing supervision for the construction of civil and structural works in accordance with the Project specifications, construction drawings, and Building Control Act and Regulations.
• To assist SRE in the management and control of a team of site staff or Resident Technical Officer(s)
• To assist SRE in administrative control of the site staff, instill and maintain discipline, punctuality, and keep daily records of staff attendance, and other matters concerning the site staff's administrative matters.
• To oversee all aspects relating to the construction of the Project, keeping and submitting records.
• To provide full support and assistance, as and when directed by the SRE or client
• To check and assess temporary works by the Contractor to ensure that the works are safe and in compliance with all relevant Regulations.
• To ensure that Contractor’s working procedure complies with the agreed method statement and relevant workplace safety and health regulations and to direct modification to the procedure, if necessary, to comply with the agreed method and safety and health regulations.
• Any other Adhoc tasks are given by management

Requirements:

• Min 4 years of civil engineering experience
• Min 2 years of experience in geotechnical and deep excavation works
• Degree in Civil Engineering
• Accredited as a RE with IES

1. Degree / diploma in civil engineering / structure engineering.

2. ⁠Able to use autocad.

3. ⁠Coordination drawing.

4. Take charge of overseeing projects.

5. Collaborate with contractors and project managers.

6. Track and report on project progress.

Salary based on experience

***No agents are required for this job posting***

• Assist Principal Project Manager (PRPM)/ Senior Project Manager (SPM)/ Project Manager (PM) in day-to-day management of the contract
• Advise the PRPM/SPM/PM on site quality and safety issues.
• Determine any non-conformances on works
• Liaise with Contractor to rectify any non-conformances and document them properly
• Ensure that decisions on site issues are conveyed to the Contractor within a reasonable time frame.
• Ensure that works are carried out according to specifications, drawings and programme without compromising on quality and safety
• Provide feedback to the PRPM/SPM/PM on quality and safety matters and suggest quality improvement measures for implementation on site
• Supervise installation of instrumentation and monitoring of instrumentation
• Lead a team of supervisors to ensure full time supervision of works on site by supervisor /client

Job Requirement

• Minimum Degree in Civil and Structural Engineering
• Minimum 5 years relevant experience in project/construction environment
• Proficient in relevant software programmes for planning and project work
• Pro-active team player with good analytical and communication skills
• Required to have at least 2 years of viaduct and/or flyover construction experience

Job Description
We are seeking a highly-skilled, technology-driven IT professional with a deep understanding and extensive experience in managing application security, performance monitoring and API gateways. The ideal candidate must demonstrate practical expertise in tools like Imperva, Akamai, Apigee, AWS API Gateway, Tibco Mashery, Splunk, Dynatrace & etc.

The successful candidate will join SIA Group's IT Infrastructure team and will be responsible for the following:
•Implement, refine, and oversee IT security measures focusing on enhancing the application security using tools like WAF and bot control. You will be expected to devise methods and strategies to improve application security.
•Manage API gateway, and work with development teams to ensure seamless and secure data transit between services. Knowledge of Apigee and Tibco Mashery will be considered a significant advantage.
•Leverage your hands-on expertise in application performance monitoring to ensure optimal system performance and identify potential areas of improvement.
•Proficiently use software tools like Imperva, Akamai, Dynatrace, and Splunk to meet operational needs and project requirements, demonstrating an agile response to changing tech needs.
•Project management, including responsibility for the initiation, planning, design, execution, monitoring, controlling, and closure of large-scale IT infrastructure projects.
•Keep abreast of the latest technologies in IT, network, and cloud computing spaces, with a willingness to continuously learn and implement new technologies and trends.
•Note: You could be posted to any subsidiary in SIA Group.

Requirements
•A bachelor’s degree in information technology, Computer Science, or a related field.
•A minimum of 5 years of experience in IT with expertise in application security, API management, network & cloud computing.
•Expert-level skills with tools like Imperva, Akamai, and Apigee.
•Proven experience in managing large-scale infrastructure projects from initiation to closure.
•Excellent problem-solving skills and the ability to communicate complex technology concepts clearly.
•AWS/Azure Solution Architect, PMP, or other relevant certifications are highly desirable.

Responsibilities :

• Experience in integrating vision systems with automated processes, motion control based on model data, mathematical modeling experience and creating software solutions.
• Work in a multi-discipline team to aid in the collection and validation of system requirements.
• Create automated inspection and guidance solutions using vision and other sensing technology.
• Provide hands-on implementation and mentoring.
• Create innovative technical concepts, ensure costing and schedule to successfully deliver the project.
• Maintain knowledge of new vision, automation and sensing technology.
• Detailed design specification generation.
• Provide internal and on-site integration support.
• Aid in the creation of test plans and documentation.

Requirements :

• Bachelor's Degree in Electrical Engineering or Mechanical Engineering with min three (3) years of relevant experience.
• Experience working with vision system database.
• Knowledge of camera, light, and lens selection for applications ranging from defect detection to part location.
• Programming background with high-level languages such as Visual C# WPF, C++ and Python.
• Experience in developing vision system with Halcon and Opteon camera.
• Good knowledge in Machine Vision programming and experiences.
• Good experience on automation controls, motors & sensors like PLC, CTC, Beckoff PC and controllers, Servo & Stepper motors.
• Familiarity with wiring/cabling size/terminations and load/temperature requirements.
• Familiarity with industrial machinery design.
• Skilled in the utilization of statistical analysis.
• Required to travel regionally (average 20% of the time).
• 5 days work week.
• Transport pick-up at Bedok MRT station.

To represent Spirax Sarco Pte Ltd as the market leader in steam system design, and in providing expertise, solutions, and sustainability to our customers. To offer professional customer service in developing long-lasting relationships and partnerships; demonstrating our core values of Safety, Collaboration, Customer Focus, Excellence, Respect, and Integrity in our daily work activities.

We are seeking a highly motivated and detail-oriented Sales Engineer to join our team.

Duties & Responsibilities

• Responsible for F&B and General Industry
• Actively pursue new clients and promote Spirax Sarco’s product range to an existing cliental base
• Evaluate customer requirements to map out solutions and recommend and propose steam system services, improvements and upgrades
• Recognize and convey potential areas of opportunity to the marketing and business development team
• Negotiation, closing of sales, and conduct product presentations
• Preparation of tender bids for project quotes with technical and commercial negotiations
• System commissioning with the Service team, if required
• Achieve orders, sales, and profit targets set by the General Manager
• Undertake a business plan for the assigned industrial sector in accordance with set and agreed to KPIs and Company standards
• Maintain customer records and proactively plan customer account activities and objectives through CRM
• KPIs at weekly and monthly intervals or as directed by the General Manager
• Work closely with all supporting departments including Sales & Service Support, Warehouse & Distribution, and Finance departments to achieve the company’s objectives

Qualifications / Experience

• Degree in Engineering or Diploma with relevant work experience. Mechanical Engineering background would be an advantage
• 3 to 5 years experience in the steam or relevant industry
• Proven genuine desire to sell and ability to work towards targets and deadlines
• Demonstrate customer service skills and appropriate business presentation
• Proficient computer skills (i.e. Microsoft Office and Dynamics CRM)
• Strong interpersonal skills, self-motivated and positive work attitude
• Team player
• Possess a valid Class 3 driving license and own vehicle
• Willing to travel for business trip (if needed)
• Suitable candidates with relevant knowledge and experience will be considered for the senior position

This position shall be part of the Field Technical Quality and Audit Division

Roles & Responsibilities

• To conduct Quality check for all equipments prior handing over to the Customers or Service Maintenance Division.
• To support, follow-up, liaise and solve all quality technical issues at job site.
• To provide guidance and training for the team.

Job Requirement

• Diploma in Electrical or Electronics Engineering discipline.
• At least minimum 15 years of track record in performing Lift and Escalator Quality check and trobleshooting.
• Good communications (written and verbal) and problem solving skills.

Job Description

Contact Centre Platforms team is responsible for the design, solutioning and implementation of IT applications for contact centres located worldwide, operate 24 by 7. The solutions involve several technology stacks – including but not limited to computer telephony integration and routing capabilities, voice & screen recording and various integration technologies with backend systems. This team aims to deliver high performance and resilient IT applications to contact centres, supported by other IT infrastructure teams such as network, info security etc.

Our current contact centre system is running on Genesys Engage on prem with Workspace Edition 8.5/9. It handles voice and SMS text channels with integration to a case and knowledge management tool that provides a single interface for contact centre agents to handle interactions with customers. We also have a screen and call recording system with speech analytics on Verint. There is on-going exercise for a next new generation contact centre platform that is scalable, flexible and nimble to support dynamic business needs, improve customer experience and effectively manage contact centre operations at an optimal cost.

We are looking for candidate who is having strong IT programming skills and with positive working attitude. This job assignment will allow you to continue strengthen your technical skills while solving the business challenges, with an ideal platform to develop your leadership skill. It will also provide an opportunity to expose yourself to the SIA contact centre domain knowledge and technical skills on how to manage the existing contact centre platforms.

This role is expected to work based on Singapore office hours, at time you will need to work outside of the office hours due to project deployment or to handle incidents.

What you will do:

• Understand business requirements and propose the technical end to end solution for contact centres. This includes working with relevant IT department such as infrastructure, IT security and network teams to validate the solution proposed before presenting solution to architecture committee for approval.
• Work closely with product owner and project team members (within and beyond the squads) on solutioning/project initiation, implementation and post-implementation support which support phases of SDLC and/or Agile/SCRUM sprints/delivery.
• Maintain and modify the existing SIA Genesys call flow codes, covering Genesys GVP VXML and orchestration ORS SCXML codes, along with the maintenance of the Genesys Agent Desktop application used in the contact centres. This also includes developing and maintaining Genesys middleware code integrating of the contact centre platform to various SIA systems such as CRM, booking system etc.PS: Successful candidate will be exposed to the required technical skill related to contact centre platforms.
• Work with Product Owner to prepare / review test scenarios and test cases, support all UAT related activities to verify that the user requirements are met.
• Provide technical guidance to Level 1 support team
• Work with other technical team members to plan on the contact centre software component upgrade
• Troubleshoot and resolve all technical challenges as appropriate in a thorough and timely manner - prior to and after systems are on production.
• Demonstrate good grasp of contact centre technology and future trend.
• Any relevant ad-hoc duties.
• This is an individual contributor role.

Requirements:

• Possess a degree in Information Technology with minimally 2 years of IT projects experience.
• Strong skills in software development tools and techniques including Java, JavaScript,.Net, Web Services, JSON, SQL, C++,Python with cloud based CICD deployment.
• Experience in various project development lifecycles such as SDLC & Agile/SCRUM delivery
• Excellent communication skills to articulate solutions to technical and non-technical audience and get buy-in
• Strong team player with the ability to take ownership and deliver independently
• Possess initiative, drive and excellent attention to detail
• Able to learn fast, work under pressure with tight deadlines and/or multiple projects
• Preferably but not mandatory, with prior working experience to develop the calls routing flow and interactive voice response (IVR). This includes good understanding of the dependent infrastructure setup required for contact centre platforms such as voice gateway and SIP trunks to manage various contact centre hotlines and virtual desktop infrastructure setup, aligning to cyber security landscape respectively. Any prior technical experience to migrate the on prem contact centre system to cloud-based solution will be an added advantage too.
• PS:The job provides an avenue for the successful candidate to learn and equip oneself with the adequate technical knowledge related to contact centre platforms. This could be in forms of on or off the job training.

Do you have proven track record in Mainframe Db2 Data administration? Are you an expert when it comes to IBM zOS Db2 Administration and SQL scripting?

We’re looking for an IT Mainframe Data engineer – atrium discovery and dependency mapping to:

• integrate the EDP releases according to the EDP release rollout plan

• perform zOS Db2 SQL Tuning

• maintain the zOS Db2 housekeeping

• analyze discovery results and take corresponding actions

• manage RFC and internally built Db2 database artifacts

• provide reports and KPIs

Your team

You’ll be working in the POD Data Integration and Recovery team in Singapore. Our role is to manage the application change requests, implement all the object changes into the different environments, manage Db2 metadata, attend and support installation to production, IPM in context of zOS Db2 and performance tuning monitoring of Db2 changes and consulting for Db2 physical design. As a Mainframe data engineer, you'll play an important role in change and run the bank including CS Transformation.

Your expertise

• ideally 5 years of experience in a similar role, focusing on IBM zOS Db2 Administration, finance sector background a plus

• great IBM zOS Db2 Administration and SQL Scripting skills

• firm grasp of Mainframe zOS operating systems

• knowledge of infrastructure and dependency data, like server and subsystem application relations

• analytical, logical and enjoy solving problems

fluent in English is required to support local client base

Job Description

The successful candidate will join SIA Group's IT Infrastructure team and will be responsible for the following:
• Work closely with internal stakeholders and external vendors to efficiently manage and deliver EUC projects, ensuring successful implementation within defined timelines and budgets.
• Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components. Proactively address any challenges that may arise, striving to minimize downtime and enhance user experience.
• Take ownership of administering, maintaining, and supporting key Microsoft technologies, including Active Directory, Azure AD, Intune, and O365. Ensure these services are operating optimally and securely.
• Lead a team of EUC field engineers, fostering a collaborative and supportive environment. Identify team skill development opportunities.
• Oversee the management and administration of end-user devices, such as laptops, smartphones, and tablets, ensuring they are up-to-date, secure, and compliant with organizational standards.
• Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials. This will facilitate efficient onboarding and support for end-users.
• Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services. Promote effective communication and cooperation to achieve common goals.
• Stay abreast of emerging technologies and industry trends. Participate in evaluating and implementing new solutions that align with the organization's evolving needs and improve the overall IT infrastructure.
• Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services. Maintain strong vendor relationships to leverage expertise and resources when necessary.
• Provide exceptional customer service and support to internal clients regarding EUC-related concerns. Act as a point of contact, responding promptly to inquiries and ensuring high levels of user satisfaction.
Note: You could be posted to any subsidiary in SIA Group.

Requirements

•A bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
• A minimum of 3 years of experience in an EUC Engineer role or a similar IT support role.
• Advanced knowledge of Microsoft Active Directory, Azure, O365 and Intune.
• Strong troubleshooting and problem-solving skills.
• Excellent oral and written communication skills, with the ability to explain complex technical concepts to non-technical users.
• Exceptional customer service and interpersonal skills, with a focus on building relationships with internal clients.