Product managers play a key role in ensuring that food and beverage products are not only delicious, but also safe, compliant, and meet the needs and preferences of consumers.

Product managers in this industry must keep a pulse on the latest market trends, regulatory requirements, and consumer preferences in order to develop products that meet and exceed customer expectations.

Finally, understanding consumer preferences and demands is critical for product managers in the food and beverage industry. Consumers today are more health-conscious and environmentally aware than ever before, and they expect the products they buy to reflect these values.

Duties and Responsibilities

• identifying the key market segments and trends that are driving growth and innovation

• stay up-to-date with the ever-changing regulatory landscape. With the rise of food safety concerns and the increasing demand for transparency

• compliance with food safety regulations is more important than ever

• Meeting with the sales and marketing team to discuss digital marketing strategies.

• Designing and implementing online marketing strategies across all digital platforms.

• Managing the company’s social media platform and web advertising.

• Developing social media strategies.

• Identifying the latest trends and technology within the industry.

• Assessing the online user experience and developing strategies

• Maintaining customer communications with weekly reports, news articles, and industry guides.

• Monitoring and maintaining the media budget.

• Preparing and presenting digital marketing reports.

Requirements and Qualifications

• In-depth knowledge of F&B related products.

• Experience with social media networking and advertising.

• Ability to work well under pressure.

• Knowledge of the latest technology and trends within the industry.

• Good interpersonal skills.

• Strong communication and presentation skills.

• Detail-oriented with strong organizational skills.

• Ability to conduct thorough research.

• Ability to work independently and as part of a team.

• Strong problem-solving skills.

• Willingness to stay updated on industry trends.

• Experience in training and mentoring staff.

• Degree or Diploma or minimum three years relevant work experience

• Able to work early mornings, nights, and weekends

General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

• Develop strategic plan for optimized productivity

• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

• Adhere to company standards for excellence and quality

• Seek out opportunities for expansion and growth by developing new business relationships

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

• Maintain project timelines to ensure tasks are accomplished effectively

• Develop, implement, and maintain budgetary and resource allocation plans

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.

• Good knowledge of different business functions

• Proven success in a managerial role

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills

• Proven ability to develop and achieve financial plans

• Ability to motivate and lead employees, and hold them accountable

• Strong working knowledge of operational procedures

• Meticulous attention to detail.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description

We are looking for a passionate Assistant Marketing Manager to be part of the Marketing team. You will be responsible for marketing design initiatives and campaigns for retails brands.

Job Highlights

• Opportunities for Creative Innovation
• Career Development Opportunities

RESPONSIBILITIES & EXPECTATIONS

• Responsible for the brand development work of the catering brands.
• Develop marketing strategies and plans, advertising, promotions, creative projects, media relations, sponsorships and event management.
• Develop revenue and profit growth strategies for the business and take charge of the tactical execution of the brands’ marketing communication initiatives in support of the business strategy, market goals, and organizational objectives.
• Leads, coordinates campaigns and communications through all phases of launch and maintenance, including reporting, analysis and optimization.
• Collaborate with internal business partners like Operations, F&B and Finance teams to ensure that all initiatives support the brand promise.
• Develop creative briefs and guide creative direction to meet objectives for all advertising and communications, including print, and digital assets
• Monitor and improve ROI using strategic and analytical approach
• This role requires a strategic and analytical approach to monitoring and improving ROI.
• Prepare and manage budgets for various marketing and branding initiatives to achieve cost efficiencies.
• This is an ideal role for an experienced, organized and detail-oriented marcom professional with a strong background in FMCG/retail environment.
• Any other tasks as and when assigned by immediate superiors

REQUIREMENTS

• Degree / Diploma in Mass Communication / Marketing or related discipline
• Minimum 5 years’ relevant brand management and marketing experience, preferably in the F&B/ FMCG industry
• Meticulous with an eye for detail
• Willing to roll up sleeves and work on the ground to ensure the success of all projects delivery
• Highly creative with experience in creating content and digital campaigns that engage, inform and motivate
• Proactive with a strong sense of accountability and a day-to-day focus on results.

Job Responsibilites:

• Full spectrum of HR functions including development of good HR policies and training programs aligned with Company's objectives
• Recruitment, Talent Acquisition and Exit Clearance
• Craft job ads and employment contract in accordance to MOM guidelines
• Administer employee compensation, leave and other benefits
• Motivate staff to maintain morale, organize team bonding session etc
• Ensure monthly payroll is accurate
• Submit employment income to IRAS for all foreign and local employees
• Handle performance management and compute annual increment and variable bonus as per instruction from Top Management
• Handle company travel arrangements and expatriate administration issues
• Participate in government and industrial surveys
• Develop year end appraisal formula for the entire company, measuring staff productivity metrics and manpower budgeting
• Handle work pass application, renewal and cancellation of foreign workers
• Handle and administer the company's yearly insurance renewal
• Company licences renewal on Government platforms
• Manage work injury, medical and hospitalization claims
• Any other duties as assigned

Job Requirements:

• Possess at least a Diploma in Human Resource Management
• Minimum 5 years of relevant working experience in HR manager role in manufacturing industry
• Experience with time management and payroll systems
• Good knowledge and interpretation of the Employment Act
• Possess strong communication and interpersonal skills
• Preferably Bilingual (English and Chinese)
• Meticulous, well-organized and able to work independently
• High standards for integrity and confidentiality
• Proficient in Microsoft Office software applications

We regret only shortlisted candidates will be notified.

Job Description

Project Planning and Execution:

• Develop, maintain, and manage comprehensive project plans for ServiceNow implementations or upgrades.
• Oversee project scope, timelines, and budgets, ensuring alignment with business goals.
• Coordinate with cross-functional teams, including developers, administrators, and business analysts.

Stakeholder Management:

• Act as the primary point of contact for all project stakeholders.
• Conduct regular meetings, provide status updates, and manage expectations.
• Ensure stakeholder requirements are documented and prioritized.

Risk Management:

• Identify potential risks and develop mitigation strategies.
• Monitor project progress and address any issues or roadblocks proactively.

Team Leadership:

• Guide and support the project team, ensuring clarity on roles and responsibilities.
• Foster a collaborative environment and promote effective communication.

Quality Assurance:

• Ensure the quality and integrity of deliverables by adhering to best practices and compliance standards.
• Perform regular project audits and implement improvements.

Change Management and Training:

• Manage change requests and ensure proper documentation.
• Facilitate end-user training and support adoption of ServiceNow solutions.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
• 8+ years of project management experience, with a minimum of 5 years managing ServiceNow projects.
• Proven track record of delivering ServiceNow implementations, upgrades, and enhancements
• In-depth knowledge of the ServiceNow platform, including modules like ITSM, ITOM, HRSD, CSM, and/or SecOps.
• Well versed with ServiceNow Implementation Methodology (SIM)
• Proficiency in Agile, Scrum, or other project management methodologies.
• Familiarity with integration techniques and tools used in ServiceNow.
• · Excellent communication and interpersonal skills.
• · Strong problem-solving and decision-making abilities.
• Ability to manage multiple projects simultaneously and work under pressure
• ITIL V4 cetification preferred
• ServiceNow Certified System Administrator (CSA) preferred
• PMP, PRINCE2, or Scrum Master certification preferred

Role Summary

Atomionics is looking for a Regional Business Development Manager to shape and grow our mineral exploration business in the Northern Territory. This role is not just about business development but also about creating lasting relationships, fostering innovation, and making a tangible impact in the critical resource industry. We want someone who is excited about:

1. Independence: You will have the autonomy to make decisions and drive the growth of our subsidiary. Your ideas and strategies will directly influence our success in the region.
2. Entrepreneurial Spirit: This role is perfect for those who thrive in an entrepreneurial environment. You will be handling a variety of tasks, making every day different and exciting.
3. Industry Impact: You will be working in the critical resource industry, a sector that is vital to the global economy. Your work will contribute to advancements in this field.
4. Growth Opportunities: As Atomionics expands, so will your opportunities. This role is a stepping stone to numerous paths within our organization.

The successful candidate will be responsible for a variety of tasks, with a primary focus on business development within the critical resource industry.

Responsibilities

• Identify and prospect potential clients within the industry as well as negotiate deals to drive business growth
• Develop and maintain strong relationships with clients and stakeholders
• Conduct market research to identify new opportunities within the resource industry and stay updated on industry trends
• Apply for relevant government grants to support business operations and expansion
• Organize and plan for surveys for client projects as required
• Handle a variety of tasks and manage any issues that arise, demonstrating flexibility and problem-solving skills
• Collaborate with the Atomionics Singapore team to align business development activities with company goals - share insights and learnings
• Stay updated on professional knowledge and skills, by attending relevant workshops, seminars, and networking events

Requirements

• Extensive experience in the mining industry, with a deep understanding of its unique challenges and opportunities
• 12+ years of experience as a Business Development Manager or in Finance
• Experience in applying for and securing government grants
• Ability to work independently and manage multiple tasks.
• Strong negotiation and relationship-building skills.
• Excellent written and verbal communication skills, with the ability to effectively convey complex information to a variety of audiences.
• Established network within the mining industry would be a plus.
• Qualifications in mining or geology could be advantageous.

About Us

Established over a hundred years ago, Takasago is a global leading company in the flavour and fragrance industry, having developed flavours and fragrances for some of the world’s most successful manufacturers of foods, beverages, fine fragrances, home, and personal care products.

For over 35 years, we have been a leading industrial producer of L-Menthol, using our core technology, asymmetric synthesis.
This technology enables us to produce unique, novel, and nature-identical aroma ingredients, and in addition, to manufacture pharmaceutical intermediates, functional materials, and other fine chemicals.

Takasago Group maintains offices, production sites, and R&D centers in twenty-seven countries and regions.

Job Requirements:

• To manage all internal aspects of the projects (coordinate with Perfumers, R&D, Applications Lab, Marketing, CIMR and Sales/Sales Service) and interpret customer’s briefs related to fragrance development in Fine fragrance category.
• Set up action plans for important briefs with clear schedules and execute olfactive strategy to support overall success of the projects assigned.
• Active involvement in guiding/discussing with Perfumers in the creative/modification process, developing a common communication platform with the Perfumers.
• Evaluate and decide on the selection of commercially winning fragrances.
• Maintain regional or global visibility, internally/externally and network with other Creative Centres leveraging on their capabilities, when necessary, to complete project assignments.
• Effective use of the fragrance library for the categories assigned as starting point for most briefs.
• Maintain an active and updated fragrance library – identify gaps and develop fragrances from interesting key product launches for creative interpretations.
• Market/product familiarity – awareness of the needs, trends and consumer preferences in the Asia Pacific region.
• Participate in the interpretation of consumer test results together with CIMR.
• Join the Affiliate Sales Team in customer visits, whenever required.

Job Qualifications:

• Knowledge of Chemistry
• Knowledge of Aroma Chemicals
• Sensory Evaluation Skill Organoleptic skill
• Laboratory procedures and methodology
• Communication and presentation skills
• At least 5 years of fragrance creative experience in Fine Fragrance or Home/Air Care category

For interested candidates, please send in your application @ https://takasago.csod.com/ux/ats/careersite/4/home/requisition/230?c=takasago

• Manage & develop new customers based for service sales in the industrial, Marine & Offshore/Oil Gas market.
• Responsible for maintaining a high standard level of customer services and good customer relation.
• Responsible for maximizing a high level of profit margin and ensure meeting the pre-set sales target.
• To identifying and developing sales & marketing strategies to exhaust opportunities in the local market as well as to exploit overseas markets.
• Make sales presentation and provide technical support to customer
• Gather information on market demand, competition and latest technologies.
• Submission of weekly, monthly and quarterly reports.

Responsibilities:

• Assess and approve credit terms for new and existing customers.
• Oversee and monitor the collection of outstanding debts to ensure timely payments.
• Ensure compliance with company’s Credit Control policy and recommend improvements where necessary.
• Assist in managing the team, provide guidance and support to the members.
• Generate regular reports and organize weekly / monthly collection meeting with sales team.
• Implement strategies to mitigate credit risks and bad debts.
• Build and maintain strong relationships with customers to ensure effective communication.
• Liaise with lawyer on Demand Letter and legal proceedings.
• To assist any other matter related to credit control.

Requirements:

• Diploma in Finance, Accounting, Business Administration, or a related field.
• At least 3 to 5 years of experience in credit control, accounts receivable, or a related area.
• Proven leadership or supervisory experience in a similar role.
• Excellent negotiation, communication, and interpersonal skills.
• Proficiency in Mandarin is essential to effectively communicate with Mandarin-speaking customers.
• Proficient in Microsoft Excel.
• Analytical mindset with attention to detail.
• Ability to work under pressure and meet deadlines.

Working hour:
08:30 to 17:30 Monday to Thursday
08:30 to 17:00 Friday

Transport is provided to and fro Joo Koon MRT station.

• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups
• Develop solutions following defined standards and high quality
• Creating, executing, and maintaining company database

• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups
• Develop solutions following defined standards and high quality
• Creating, executing, and maintaining company database

• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups
• Develop solutions following defined standards and high quality
• Creating, executing, and maintaining company database

JD and responsibilities: -

• Prepare monthly full sets of accounts including GL, TB, P&L, BS and audit schedule.
• Prepare management report including monthly sales margin report, product category profit margin report, business segment report, individual sales performance report and production output report.
• Oversee 2 Assistants (1AR & 1AP/stock) and assist in operation to ensure smooth functioning.
• Oversee AR credit control.
• Prepare and e-file quarterly GST return.
• HR duties including MOM work pass application (>70 Foreigners), monthly payroll and submit CPF e-submission, yearly Auto-Inclusion, issue employment letters.
• Submit and renew Form D cost statement
• Liaise with external parties including Bank’s Account Manager, Auditors, Tax Agents and company’s Corporate Secretary.
• Any other ad-hoc duties assigned by Managing Director and Executive Director

Requirements:

• Minimum 5 years of working experience.
• Diploma and Bsc above
• Competent in Microsoft Office eg excel and familiar with accounting system Nav and payroll Financio will be a plus.

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements
• The incumbent will perform general duties of order processing coordination with various parties to support the daily logistics/distribution operations. What you will do Operates according to company’s quality policy and in compliance to customer’s service standard
• To meet basic and routine requirements of internal (immediate supervisor) and external (customers and forwarders) Communicate and liaise with various external parties pertaining to shipment and orders Update distribution database and network
• Maintain and filing of documentation May need to support operations if there are any urgent orders. Do you have what it takes
• At least 5 years of working experience, preferably in a transport/freight/haulage environment Good PC and office skills Sensitive to details and accuracy
• Good communication skills Able to commit Monday to Friday and half Saturday. Requires class 4 driving license to cover for driver or urgent delivery if neededand liaise with various external parties pertaining to shipment and orders Update distribution database and networkomer’s service standard

Job Requirement

1. Diploma/Degree in business, management or human resource discipline.

2. A minimum of 3-5 year of dedicated HR role covering full HRspectrum.

3. Proficient in Japanese language (JLPT N2 level). This position requires accurate and precise communication regarding HR matters with expatriates from Japan as well as Japanese-speaking counterparts such as multiple departments (HR, Finance, IR, Sales, Internal Audit) of the parent company in Japan, JCCI, JETRO, and recruitment agencies.

4. Proficient in Microsoft Office skills including being familiar with multiple Excel formulas, designing a set of useful Excel macros that helps automation of manual processes, using Word documents to merge HR policy/Handbook/company rules.

5. Good knowledge of employment related laws and regulations.

6. Possess the ability to perform multiple tasks simultaneously.

Job Responsibilities

Primary tasks

· Take on all aspects of hands-on HR duties, including employee recruitment, work pass application, payroll, compensation, employee benefits, etc.

· Review and propose improvement to the workflow and procedures. Propose, implement/improve, and maintain HR system data integrity.

· Main contact person of specific HR duties both externally and internally., including Japanese-speaking counterparts such as multiple departments (HR, Finance, IR, Sales, Internal Audit) of headquarter in Tokyo, JCCI, JETRO, recruitment agencies.

· Support Directors to establish and upgrade HR system and policies and propose improvements thereof.

· Perform daily HR duties to cover the absence of other HR staff or subordinates.

Other Tasks

· Ensure compliance with statutory reporting and filing requirements.

· Manage and allocate employee schedules for qualification renewal, training, health checkups, etc.

· Attend physical/on-line seminars to learn and collect up-to-date HR information and apply to MPCS HR system, as necessary.

· Undertake other duties assigned by supervisors.

We are seeking a highly experienced Senior Warehouse Management Manager with over 20 years of expertise in warehouse operations and management. The ideal candidate will be responsible for integrating artificial intelligence (AI) and robotics into our Warehouse Management System (WMS) processes, as well as supporting the development of our Enterprise Resource Planning (ERP) system. This role requires a forward-thinking leader who can drive innovation, enhance operational efficiency, and improve overall supply chain performance.

Key Responsibilities:*

1. *Strategic Leadership:*

- Develop and implement warehouse management strategies that align with the company’s goals and objectives.

- Lead cross-functional teams to ensure successful integration of AI and robotics into warehouse operations.

2. *Technology Integration:*

- Assess current WMS processes and identify areas for improvement through the adoption of AI and robotic solutions.

- Collaborate with IT and software development teams to define requirements and specifications for upgrading WMS and ERP systems.

3. *Operational Excellence:*

- Monitor and analyze warehouse performance metrics to drive continuous improvement initiatives.

- Optimize inventory management processes to reduce costs and enhance service levels.

4. *Project Management:*

- Oversee the implementation of AI and robotics projects, ensuring they are delivered on time and within budget.

- Conduct feasibility studies and ROI analyses on new technology investments.

5. *Training and Development:*

- Develop training programs for warehouse staff to ensure effective utilization of new technologies and processes.

- Mentor and lead a team of warehouse supervisors and staff, fostering a culture of innovation and excellence.

6. *Collaboration and Communication:*

- Work closely with suppliers, customers, and other stakeholders to ensure seamless supply chain operations.

- Communicate effectively with senior management regarding project status, challenges, and opportunities.

Minimum of 20 years of experience in warehouse management, logistics, or supply chain operations.

- Proven experience in implementing AI and robotics in warehouse settings.

- Strong understanding of WMS and ERP systems, including development and integration.

- Excellent analytical and problem-solving skills, with a focus on data-driven decision-making.

- Exceptional leadership and team management abilities.

- Strong project management skills with experience in leading technology-driven initiatives.

- Excellent communication and interpersonal skills.

Preferred Skills:*

- Knowledge of industry best practices in warehouse operations and supply chain management.

- Experience with data analytics and business intelligence tools.

- Familiarity with automation technologies, such as conveyor systems, automated guided vehicles (AGVs), and robotic picking systems.

This job profile outlines the key responsibilities, qualifications, and expectations for a Senior Warehouse Management Manager who is poised to lead the integration of AI and robotics in warehouse processes, supporting the evolution of the company's ERP systems

Roles & Responsibilities:

• Coordinate and perform detailed analysis of operating costs & profitability against budget/forecast across all processes in the factory and provide recommendations of practical measures to reduce cost(FP&A).
• Coordinate and communicate across relevant processes to conduct budget, forecast, and analysis and strategic planning for top management & HQ in Japan.
• Collaborate with internal and external stakeholders, to provide recommendations to optimize business processes.
• Monitor monthly expenses/marginal profit and business profit result to enhance organizational effectiveness by getting the organization become more result focused.
• Perform cost management activities throughout the company and provide analysis on cost behavioural pattern of business operation.
• Thoroughly evaluate the processes together with process owners in order to generate cost saving measures and drive improvement in productivity.
• Review operating expenses critically and provide recommendations to top management based on facts and findings.
• Utilize data analytics and conduct thorough analysis of market trends, competitive landscape, and customer behaviour to identify opportunities and threats. Provide regular updates to senior leadership on performance against targets.
• Lead & carry out weekly & monthly meeting with top management & Japan HQ management.
• Responsible for costing team’s growth, work schedule and coach & supervise new employees.
• Any other adhoc duties as assigned.

Requirements:

• 10 years & above working experience in manufacturing industry, including at least 3 years at managerial position. Candidate with experience in unique manufacturing environments is a plus for this post.
• At least 5years of related working experience in Finance/Budget/Forecast Planning/Month end closing/Bad debt reporting.
• Strategic thinking, ability to translate business vision into reality, decision maker, assertive personality.
• Able to effectively work under tight deadlines.
• Meticulous and good analytical skills.
• Must be computer literate: A very thorough knowledge of Microsoft Excel in analysis and forecasting; and produce professional Microsoft PowerPoint presentations.
• Knowledge in ERP is an added advantage.

Working hours:

Normal Shift (5 days work week)

7.50am to 4.55pm

Work location: 88 Second Lok Yang Rd, Singapore 628164

Benefits:

• Company transport provided at designated pick-up points islandwide
• Medical insurance coverage
• In-house canteen at subsidized price
• Employee Flexible benefits Scheme

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Job Summary:

The Engineering Project Manager is responsible for overseeing and managing engineering projects from inception to completion, ensuring they are delivered on time, within scope, and budget. This role involves coordinating across various engineering disciplines, managing resources, and collaborating with cross-functional teams to meet project goals. The Engineering Project Manager will apply project management best practices to drive efficiency, mitigate risks, and ensure successful project delivery.

Key Responsibilities:

• Project Planning and Execution:Define project scope, objectives, and deliverables in alignment with business goals and client requirements.
  Develop comprehensive project plans, including schedules, budgets, and resource allocation, using project management tools (e.g., MS Project, Primavera).
  Oversee and track project progress, adjusting plans as necessary to ensure timely and cost-effective project delivery.
• Resource Management and Coordination:Coordinate with engineering teams, procurement, and other departments to ensure appropriate resources are available and efficiently utilized.
  Lead project team meetings, facilitating communication and collaboration across disciplines such as process, mechanical, electrical, and civil engineering.
  Identify and address potential bottlenecks, reallocating resources as needed to maintain project momentum.
• Risk Management and Quality Control:Identify potential project risks, conduct risk assessments, and implement mitigation plans to address schedule or budget issues.
  Ensure all project activities comply with quality standards, regulatory requirements, and engineering best practices.
  Conduct regular project audits and performance evaluations, ensuring that project deliverables meet quality benchmarks and client expectations.
• Stakeholder Communication and Reporting:Serve as the primary point of contact for stakeholders, clients, and contractors, providing updates on project status, milestones, and challenges.
  Prepare and present project status reports, including performance metrics, financial summaries, and risk assessments.
  Manage client expectations, addressing questions, concerns, and any change requests promptly and professionally.

Qualifications and Experience:

• Bachelor’s degree in Engineering, Project Management, or a related field; a Master’s degree is an advantage.
• 8+ years of experience in engineering project management, preferably in [specific industry, e.g., oil and gas, manufacturing, construction].
• Proficiency in project management software (e.g., MS Project, Primavera) and project controls.
• Strong understanding of engineering principles, practices, and project lifecycles.

Duties & Responsibilities

• Fully responsible for the MRO operations at site (Buying, sourcing, stores and inventory management)
• Achieve agreed KPIs (Safety, compliance, Stores management, sales and business developments)
• Deliver customer’s contractual commitments, including Price and Engineering Benefit Savings, Inventory Reduction, and Logistical Cost Reduction
• Identify, implement, and manage consigned stocks within contractual commitments
• Provide ERIKS and customer’s management teams, with required reports, Key Performance Indicators, and feedback to contribute to the effective planning, budgeting, and performance management, within agreed timeframes
• Utilize established preferred sources of supply where possible and where supply chain agreements are not in place, develop supplier relationships that deliver minimized costs within agreed service level commitments
• Responsible for their own, their staff, and visitor’s health and safety within their operation, for the promotion of health and safety in line with ERIKS and their Customer’s Health and Safety policies and procedures. Managers are responsible for reporting all cases of non-conformance
• Ensure Ethics & compliance with all the company’s applicable management systems policies and procedures
• Ensure that reporting team members have clearly defined roles and objectives and that they are developed and motivated to achieve the required standards of performance
• Other assigned tasks and responsibilities

Pre-requisites:

The ideal candidate shall be able to thrive in a very demanding work environment, have a goal-getter mindset, pay attention to details, and ensure to fulfill all agreed KPIs.

In addition, the candidate shall possess the following:

• Possess at least a Degree in Operation, Supply Chain Management or Engineering

(but good relevant job experience will be considered, especially business development skills)

• Managing Team, coordinating with external stakeholders (Suppliers/Vendors/customers)
• Minimum of 5 years of operational experience, especially in warehouse inventory and operations management.
• Experience in business development or management experience will be a plus.
• Knowledge of industrial consumables / MRO market and products and their applications will be an added advantage.
• Proficient user of Windows-based programs.
• Experience in fully integrated systems(ERP) based on sales order processing and stock management systems such as SAP systems.
• Excellent in Communication

As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

• Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.
• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

WHAT YOU NEED TO HAVE

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.

About the Role

Zero-Error Systems (ZES) is seeking versatile, detail-oriented Field Application Engineering - Manager. In this role, you will work closely with the sales and engineering team to identify customer needs, develop technical solutions, and ensure the successful implementation and optimization of ZES’ products. Working in a dynamic, fast-paced, development environment, you will also play a crucial role in providing technical support and expertise to customers. This position requires a blend of technical knowledge, customer interaction, and problem-solving skills.

Key Responsibilities

1) Customer Support and Relationship Management

• Serve as the primary technical contact for customers, addressing their queries and providing technical support.
• Build and maintain strong relationships with customers to understand their requirements and provide tailored solutions.
• Provide effective FAE support to customers for ZES products, through alignment with internal sales teams and engineering team.

2) Pre-Sales Support:

• Collaborate with the sales team to understand customer needs and develop technical proposals.
• Assist in the preparation and delivery of product demonstrations and technical presentations to potential customers.
• Provide technical input for the development of sales strategies and proposals.

3) Technical Expertise and Solution Development:

• Stay up-to-date with industry trends, emerging technologies, and competitive products.
• Develop and customize technical solutions to meet specific customer requirements.
• Partner closely with the engineering team to provide customer feedback and influence product improvements.

4) Post-Sales Support:

• Ensure successful product implementation and integration at customer sites.
• Provide ongoing technical support and troubleshooting to resolve customer issues.

5) Documentation and Reporting:

• Prepare and maintain detailed technical documentation, including application notes, user guides, and technical reports.
• Maintain accurate records of customer interactions, issues, and solutions.
• Provide regular updates and reports to management on customer activities and support issues.

6) Any other duties assigned

Key Requirements

• Bachelor’s in Electrical Engineering or related field.
• Strong understanding of the semiconductor industry, market dynamics, and competitive landscape in the region.
• Proven experience in a field application engineering or similar technical support role, for Semiconductor components, including Power management IC, MCU/FPGA is preferred.
• Excellent problem-solving and analytical skills.
• Strong interpersonal and communication skills.
• Able to work independently as well as a good team player
• Detail-oriented, with a strategic outlook and a focus on driving results.
• Willingness to travel to customer sites and industry events as required.

• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups
• Develop solutions following defined standards and high quality
• Creating, executing, and maintaining company database

• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups
• Develop solutions following defined standards and high quality
• Creating, executing, and maintaining company database