As a HR Manager with QXY Resources, you play a key role in developing the human capital capabilities within the organisation to support the scaling up of the business. growth. You will be actively partnering Business Units to address their HR needs and working closely with Management to enhance employee engagement and organization effectiveness.

Responsibilities

· Lead/participate in HR projects to drive continuous improvement and relevancy

· Partnering with business leaders on workforce planning and assess talent gap

· Establish required competencies and skill levels which ultimately improves the performance of the organization.

· Manage Performance, including planning and facilitating performance appraisals

· Develop and facilitate recruitment process to scout for talents to meet business needs

· Manage Training and Development Plans

· Manage and oversee HR Operations

· Manage dispute resolutions with win-win and balance approach.

· Leads investigations and implement remediation actions as needed

· Collect and Analyse key workforce analytics for business decision.

· Manage on-boarding, confirmation, promotion and off-boarding processes

· Keeping abreast with new HR initiatives and regulations/ policies, and review Company’s HR policy from time to time.

Requirements

· Bachelor’s degree in human resources or a related field or possess an HR professional certification.

· Minimum 7 years of experience in all aspects of Human Resource functions in a managerial capacity with track record of past achievements

· In-depth knowledge of local labour laws and HR best practices

· Resilience and resourcefulness in resolving HR issues.

· Excellent communication and interpersonal skills. Must be able to read and write English and mandarin

· Possess high integrity and professional code of ethics and be self-motivated

• Understand customer needs and offer solutions and support
• Organize and coordinate sales representatives schedules
• Research potential leads from business directories, web searches, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals

Why Patients Need You

At Pfizer, our mission is to inspire a best-in-class culture of continuous improvement and project management that empowers colleagues and enables simple, effective processes. Whether you are managing projects or liaising with others, your contribution in this team will help in making our work easier and faster so that we can deliver breakthroughs that change patients' lives.

What You Will Achieve

Your organizational skills will help us integrate our continuous improvement programs across the organization, both vertically and horizontally. Thanks to your knowledge and skills, it will be ensured that the improvement programs yield results, and strengthen the overall business strategies. You will establish and maintain performance metrics to measure program success and put in place process excellence support for program governance and project reviews. You will work as a coach and a facilitator for improvement projects as well as maintain performance metrics to measure program success.

As a Senior Manager, you will support the program by taking care of project communications, trainings, certifications and rewards. Your advanced knowledge of the principles and concepts in the discipline and comprehensive knowledge of other disciplines will enable you to lead complex projects across the division. Your ability to develop and manage plans will facilitate in achieving objectives, interpreting internal and external business challenges and recommending best practices for improvements. While managing complex project environments, you will be able to anticipate and troubleshoot roadblocks and influence teams to achieve targets for the division.

It is your hard work and dedication that will make Pfizer ready to achieve new milestones and help patients across the globe.

How You Will Achieve It

• Develop ideas and lead projects across the subdivision.
• Develop and manage plans to achieve objectives.
• Support the identification and installation of metrics to evaluate effectiveness of process improvements.
• Lead internal and external work efforts as necessary to advance Pfizer strategies and drive industry alignment.

Qualifications

Must-Have

• Bachelor's Degree
• 15+ years of experience
• Strong experience in global/multi-national pharmaceutical environment, including direct experience either in Labeling, Regulatory Submissions, or Regulatory Affairs role
• Extensive business experience at required level to enable thorough understanding of the responsibilities associated with strategic pursuit and tactical application of evolving business processes
• Experience in coaching, developing and influencing people at various levels of the organization
• Excellent knowledge of tools used to design processes and process flows, etc.
• Strong consultation, project management and relationship building skills and a proven track record of leading diverse cross-functional teams
• Excellent communication skills, both written and verbal

Nice-to-Have

• Master's degree
• Demonstrated consulting experience, preferably by an HR consulting firm
• Capability in Lean tools and/or desire to grow Lean capabilities to further drive continuous improvement

• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups
• Develop solutions following defined standards and high quality
• Creating, executing, and maintaining company database

• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups
• Develop solutions following defined standards and high quality
• Creating, executing, and maintaining company database

A. Main Responsibilities

The duties & responsibilities are mainly classified into the below categories: -

1.Administrative works

· Project Cost Estimation.

· Responsible for Attaining Final Account and Collections.

· Track and Control Cost against Project Budget to Avoid Cost Overruns.

· Procurement and goods received on site

2.Site Management for overall

· Schedule Planning.

· Mobilization of Works & Equipments.

· Co-ordination and Oversees all Works.

· Control and Co-ordinate Subcontractors.

· Control work site discipline, workflow and documents control

· Enforce the Company’s Quality System.

· Site Progress Monitoring.

· Liaison with Client’s Representative, authorities and Consultants.

· Assist Quantity Surveyor in Measuring Works Done.

· Managing Manpower, Materials, equipment and machinery.

· Review and submit report and make sure proper documentation

3.Ensuring Quality, Green and Environmental, Safety and Health practices are carried out at all times.

4.Prepare the presentation slide for tender interview and technical support on tender

5.Other ad-hoc duties assigned from time to time.

Eg:steel structure engineering work

• Supports and challenges the top management of Asian markets through the strategic planning and reviewing process
• Supports on the planning and execution of strategic projects
• Supports on Food services distribution (FSD) related M&A projects with providing expert knowledge to a commercial assessment of the underlying target company and an indication on the synergy potential (e.g., purchasing, assortment, logistics and customers).
• Supports the integration of acquired Food services distribution companies into parent company along functional interfaces and supports the realization of synergies based on the value creation plan
• Delivers a monitoring of the general business performance, a tracking of the Strategy Plans and seeks for optimization levers for Asian markets
• Supports in the financial steering of the Asian markets
• Designs a comprehensive operational KPI benchmarking across all Asian markets to enable a sound business steering
• Supports on the knowledge and best practice sharing within the FSD portfolio but also with HQ's FSD businesses
• Establishes and manages interfaces between Asian markets to HQ Corporate Functions and to other FSD companies
• Prepares and accompanies the top management of Asian markets for Investment Committee meetings.
• Makes sure that all HQ standards and guidelines are met within Asian markets to ensure compliance accuracy

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups
• Develop solutions following defined standards and high quality
• Creating, executing, and maintaining company database

POSITION SUMMARY

Responsible for developing and implementing tax strategies to ensure compliance with international and local tax regulations while optimizing the organization’s tax efficiency. Key areas of focus include transfer pricing, where the incumbent will design policies, conduct analyses, prepare documentation, and ensure adherence to evolving regulations, and tax planning, where they will identify opportunities to minimize liabilities, advise on tax implications of corporate strategies, and support business initiatives. The role also involves managing tax audits, resolving disputes, liaising with tax advisors and authorities, and staying updated on legislative changes to address tax risks and opportunities proactively.

The incumbent will undertake any or all of the following and has authority for:

Transfer Pricing

• Develop and implement robust transfer pricing policies and strategies
• Conduct thorough transfer pricing analyses/study to support intercompany transactions
• Prepare transfer pricing documentation and reports
• Monitor legislative changes in transfer pricing, BEPS and recommending/implementing strategies to ensure continuous compliance
• Advise on transfer pricing adjustments to optimize tax efficiencies of the Group
• Review and analyze transfer pricing agreements and contracts for compliance and effectiveness
• Address and resolve any transfer pricing disputes and develop effective negotiation strategies
• Perform risk assessments related to transfer pricing and propose mitigation strategies
• Organize and track relevant intercompany agreements, including working with finance and legal team
• Keep abreast of international transfer pricing trends and best practices to enhance company policies

Tax Planning

• Advise on tax strategy/opportunities/savings for the Group and provide recommendations/guidance on ways to reduce tax liabilities/exposure
• Advise the impact of tax liabilities and corporate strategies arising from new tax laws
• Support strategic tax planning for new business initiatives
• Work closely with tax professionals, if any, on tax planning strategies

Other Duties

• Supervise and oversee matters relating to any tax related audit & tax litigation, if any
• Liaising with tax professionals, tax advisor and tax authorities as needed
• Perform other related duties as assigned or indicated by responsibilities

Candidates with the following prior experience are preferred:

• Worked in Big 4 or MNC
• Singapore and regional tax exposure
• Good Knowledge of local tax regulations in Singapore, Saudi, Malaysia & Indonesia

1. Marketing to get the jobs/projects for company.

2. Arrange to complete the job/project and handover to the clients.

3. Collect the payment from the clients.

4. Overall lookafter the project.

5. Gebiz tender experience more priority.

6. Singapore Seneior Citizen is high priority.

7. Foriener with B.Sc in civil enginering with 5 years Singapore working enperience may apply.

Job Summary

The Healthcare Project Implementation Supervisor supports mid to large scale projects consisting of single/multi-site implementations with multiple products and services. He/She analyzes customer solutions and actively participates in successful solution implementation while meeting the needs of customers and the company. The Healthcare Project Implementation Supervisor manages cross functional implementation teams and provides ongoing analysis of implementation projects, plans, templates, outcomes, lessons learned, and post-implementation audits as defined by the implementation Master Operating Plan (MOP).

Job Responsibilities:

• Manages project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects from beginning-to-end.
• Forwards project documents to stakeholders to obtain sign-off, agreement on project cost, and needed resources.
• Develops project plans (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications.
• Ensures affected functions or groups are identified and works with them to negotiate process changes, ownership of processes, and to manage project impact.
• Conducts information gathering work sessions with stakeholders to establish "as-is" (i.e., current state) maps and "to-be" (i.e., proposed state) for business process and process improvement recommendations.
• Designs and implements communication plans to ensure those affected by projects are informed and updated.
• Follows up with assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage the productivity of the team, project timelines, and deliverables.
• Balances multiple projects and deployment schedules to meet stakeholder goals and expectations.

Job Requirement:

• Possess a Bachelor’s degree in Supply Chain or Industrial Engineering related discipline
• Minimum 5 years of relevant working experience in Supply Chain/Logistics/Healthcare industry
• Excellent communication and negotiation skills
• Confident and able to collaborate and manage stakeholders of all levels
• Good team player; self-driven; energetic and motivated
• Experience in program/project management preferred

Responsible for driving revenue growth through the sale of digital marketing.

This position is plays a pivotal role in driving both digital marketing and sales efforts

for the company. This hybrid position of digital marketing expertise

and sales strategy, where the focus is on leveraging digital channels

to boost sales performance, customer acquisition, and overall

revenue.

• Clearly communicate the scope of cleaning services provided

(example: residential, commercial, deep cleaning, regular maintenance).

• Ensures that company continues to grow its client base, increase

sales, and maintain strong, ongoing relationships with clients.

• Tender cleaning projects from companies to increase sales.

• Develop and implement comprehensive digital marketing strategies to increase brand visibility and drive business growth for the cleaning company.

• Conduct SEO keyword research such as ‘cleaning, maintenance, carpet washing, part-timer cleaner’, and optimize website content to rank higher in search engine results, improving organic traffic.

Job Responsibilities:

· Prepare group consolidation and financial reporting

· Work with business units to analyse business performance and financial analysis

· Responsible for financial planning, forecasting, budgeting and analysis of financial accounts

· Ensure compliance with internal controls, statutory reporting requirements and financial accounting regulations.

· Ensure timely and accurate month-end closing of accounts, year-end closing, management reporting and financial analysis

· Collate information with relevant departments and analyse project costs, revenue and related balance sheet accounts on a monthly basis and comment on variance

· Prepare reconciliation of project modules, inter-company transactions and general ledger

· Provide financial insights, analyse and drive business performance to achieve business and growth targets

· Management of cash flow and credit control

· Provide guidance, advice and support to the Finance team (including subsidiaries) at the operational level

· Perform monthly reporting and review of Financial Statement for Management

· Review and submission of Quarterly GST reports

· Liaise with bankers, auditors, tax agents on financing, treasury, accounting, taxation and insurance risk matters

· General accounting and statutory audit

Other ad-hoc projects

Job Requirements:

· Candidate must possess at least an ACCA, Degree or Diploma in Accountancy, Finance or equivalent

· Minimum 5 years of experience in commercial accounting

· Experience in group consolidation is a must

· Experience with SAP B1 preferred

· Knowledge in APAC tax laws and accounting standards will be advantageous

· Well organized and meticulous

· Responsible and positive working attitude

· Analytical and detailed-oriented

· Prior experience in the manufacturing or construction sector would be advantageous but not a must.

General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

• Develop strategic plan for optimized productivity

• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

• Adhere to company standards for excellence and quality

• Seek out opportunities for expansion and growth by developing new business relationships

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

• Maintain project timelines to ensure tasks are accomplished effectively

• Develop, implement, and maintain budgetary and resource allocation plans

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.

• Good knowledge of different business functions

• Proven success in a managerial role

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills

• Proven ability to develop and achieve financial plans

• Ability to motivate and lead employees, and hold them accountable

• Strong working knowledge of operational procedures

• Meticulous attention to detail.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.

• Helping identify marketing trends and key opportunities for innovation.

• Learning and working with various types of software for digital marketing.

• Working closely with sales and marketing department.

• Creating marketing materials such as white papers, case studies, and presentations.

• Giving presentations.

• Maintaining a marketing database.

• Providing administrative support to the marketing and sales team.

• Preparing, formatting and editing a range of documents.

• Understanding company product and brand.

• General office duties.

• Creating and interpreting a variety of reports.

• Organizing market research.

• Analyzing questionnaires and other forms of feedback.

• Updating social media accounts.

• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.

• Administration or sales and marketing assistant experience.

• Effective written and verbal communication skills.

• A high level of attention to detail.

• Ability to work effectively within a team and independently.

• Experience using computers for a variety of tasks.

• Competency in Microsoft applications including Word, Excel, and Outlook.

• Good organization skills.

• Related job and internship experience.

• Digital marketing experience.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

We are looking for a candidate passionate about reducing carbon emissions in the built environment through intelligent energy management. We do this via the EnX™ Sustainability Suite – an Enterprise IoT platform using AI to integrate sensor data and intelligent controls to perform Energy Monitoring, optimise ACMV, Lighting and Plug Loads, as well as manage Air Quality, Occupancy, Water Quality and Data Centre Infrastructure. Our customers have reduced energy consumption by up to 40%.

Responsibilities

• Business Development: Develop new business with prospects in the Office, Warehouse, Building and Data Centre markets. Engage with ‘C’ level executives to develop executive relationships. Work closely with partners to drive partner-led opportunities.
• Sales Cycle Management: Overall responsible for all aspects of the sales cycle. Conduct product demonstrations and presentations to prospective clients, highlighting the benefits and features of our software solutions. Develop and maintain strong relationships with key decision-makers and stakeholders within target organizations. Manage and update the sales pipeline using CRM software, ensuring accurate and timely reporting of sales activities and progress. Negotiate terms and close sales deals to achieve or exceed sales targets. Provide post-sales support to ensure customer satisfaction and retention. Stay informed about industry trends, competitive landscape, and customer needs to effectively position our solutions.

Job Requirements

• Diploma or Degree in Business, Marketing, Electrical Engineering, Computer Science or a related field.
• At least 4 years of Outside Sales experience, preferably in building services or enterprise software.
• Good interpersonal and communication skills, passionate about technology, capable of working independently, and highly organized with strong attention to detail.
• Willing to travel within Singapore and Johor Malaysia. Preferably have own transport and driving license.

Information:

• Office Location: West
• Site Location: Island (depends on projects)
• Job Types: Full Time
• Timing/Shifts: 5 Day Week

MCI Career Services Pte Ltd is a leading recruitment agency in Singapore, dedicated to connecting talented individuals with exceptional career opportunities. We are currently looking for a friendly, proactive, and highly motivated Operation Executive and Manager to join our dynamic team immediately.

Job Description:

• Manage project requirements, ensuring smooth execution and timely delivery.
• Oversee daily operations, meeting targets and lead time in a fast-paced environment.
• Liaise with customers and internal stakeholders, addressing project-related matters.
• Deploy staff as per client needs, conducting site visits for compliance and troubleshooting.
• Manage activities, and work schedules, and consolidate staff payroll accurately.
• Provide product training to enhance staff skills and knowledge.

Requirements:

• Diploma with 3 years of logistics or warehouse operations experience.
• Adaptability to fast-paced operations.
• Strong organizational and communication skills.
• Ability to work overtime as needed

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the processing and administration by the company relating to this job application.

*We regret to inform you that only shortlisted candidates will be notified

Sciente is a multi-award winning, ISO9001, DPTM, Great Place to Work Certified and trusted business technology partner in Intelligent Transformation and Talent Management.

The incumbent will be responsible for overseeing all accounting/financial operations, ensuring the excellence in company’s accounting operations, financial stability and growth. This role involves strategic planning, financial analysis, accounting operations and leading a team of accounting executive(s). The ideal candidate will have a strong background in accounting/financial management within the IT services sector.

Key Responsibilities:

• Manage & govern the full set of accounts for the multiple entities in countries – Singapore (HQ), Malaysia, India and for the services being delivered in SG, Malaysia, India, Philippines, Hong Kong, Japan, Australia, USA;
• Oversee all accounting functions including accounts payable, accounts receivable, payroll, and general ledger. Ensure accurate and timely month-end and year-end close processes;
• Ensure the compliance to Accounting best practices, year-end closing and support the end-of-year audit processes;
• Formulate the costing of services being offered from local and overseas locations;
• Governance of meeting the stipulated deadlines for various statutory/tax related transactions e.g. in Singapore - GST returns, IR8A, IR21, tax returns, etc;
• Lead and mentor the accounting team. Foster a culture of continuous improvement and professional development within the department for individual entities.
• Oversee the preparation of timely and accurate financial statements, reports, and analyses. Present weekly reports to the executive team.
• Manage tax planning and compliance activities. Ensure timely and accurate filing of tax returns and other regulatory filings.
• Work closely with internal stakeholders & Clients to formulate Service Agreements/Terms of Business/Scope of Work (SOW) for professional services offered to clients and issuance of invoices accordingly.
• Take the responsibilities for regular cash flow management, financial planning/analysis, management reporting, risk management plan.
• Implement and maintain robust systems, policies, and internal controls to achieve excellence. Assist in internal auditing the accuracy, completeness of the documents and records (i.e. SOW, Invoices, payroll information, contract, etc).
• Manage the monthly processing and checking of time-sheets, payroll and reimbursement for billable project employees within the stipulated timeline.
• As and when required, lead/manage the end-to-end process in setting up overseas entity(ies) covering local taxation and regional labour laws etc. of overseas subsidiaries.
• Govern the activities related to company secretarial services as and when needed.
• Miscellaneous transactions to be managed as and when needed: ESOP, Tax optimisation, valuations, project costings, government grants, ESG reporting, internal IT system improvements/implementations, cross border transactions i.e. withholding tax, transfer pricing etc.
• Last but not the least, work with agility as a management lead catalyst for the growth of the business in an ever-changing environment.

Pre-requisites:

• Bachelor’s degree in Finance, Accounting, or a related field. MBA or CPA preferred.
• Minimum of 10 years of experience in finance and accounting, with at least 3-5 years in a team management role. Experience in the IT services industry is highly desirable.
• Someone with proven track-record of delivering most of the abovementioned responsibilities of the role.
• Hands-on work experience in accounting/financial principles, practices, and regulations within the region including India.
• Excellent analytical and strategic thinking skills.
• Proven execution skills to run accounting operations and financial strategies.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in financial software e.g. Tally.
• Ambitious with high level of learning agility, integrity and professionalism.

Our office location: Changi Business Park, near Expo MRT (Zip Code: S486066)

To know more about us and why you should join us, please visit https://www.sciente.com

Duties & Responsibilities

• Fully responsible for the MRO operations at site (Buying, sourcing, stores and inventory management)
• Achieve agreed KPIs (Safety, compliance, Stores management, sales and business developments)
• Deliver customer’s contractual commitments, including Price and Engineering Benefit Savings, Inventory Reduction, and Logistical Cost Reduction
• Identify, implement, and manage consigned stocks within contractual commitments
• Provide ERIKS and customer’s management teams, with required reports, Key Performance Indicators, and feedback to contribute to the effective planning, budgeting, and performance management, within agreed timeframes
• Utilize established preferred sources of supply where possible and where supply chain agreements are not in place, develop supplier relationships that deliver minimized costs within agreed service level commitments
• Responsible for their own, their staff, and visitor’s health and safety within their operation, for the promotion of health and safety in line with ERIKS and their Customer’s Health and Safety policies and procedures. Managers are responsible for reporting all cases of non-conformance
• Ensure Ethics & compliance with all the company’s applicable management systems policies and procedures
• Ensure that reporting team members have clearly defined roles and objectives and that they are developed and motivated to achieve the required standards of performance
• Other assigned tasks and responsibilities

Pre-requisites:

The ideal candidate shall be able to thrive in a very demanding work environment, have a goal-getter mindset, pay attention to details, and ensure to fulfill all agreed KPIs.

In addition, the candidate shall possess the following:

• Possess at least a Degree in Operation, Supply Chain Management or Engineering

(but good relevant job experience will be considered, especially business development skills)

• Managing Team, coordinating with external stakeholders (Suppliers/Vendors/customers)
• Minimum of 5 years of operational experience, especially in warehouse inventory and operations management.
• Experience in business development or management experience will be a plus.
• Knowledge of industrial consumables / MRO market and products and their applications will be an added advantage.
• Proficient user of Windows-based programs.
• Experience in fully integrated systems(ERP) based on sales order processing and stock management systems such as SAP systems.
• Excellent in Communication

As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

• Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.
• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

WHAT YOU NEED TO HAVE

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.

About the Role

Zero-Error Systems (ZES) is seeking versatile, detail-oriented Field Application Engineering - Manager. In this role, you will work closely with the sales and engineering team to identify customer needs, develop technical solutions, and ensure the successful implementation and optimization of ZES’ products. Working in a dynamic, fast-paced, development environment, you will also play a crucial role in providing technical support and expertise to customers. This position requires a blend of technical knowledge, customer interaction, and problem-solving skills.

Key Responsibilities

1) Customer Support and Relationship Management

• Serve as the primary technical contact for customers, addressing their queries and providing technical support.
• Build and maintain strong relationships with customers to understand their requirements and provide tailored solutions.
• Provide effective FAE support to customers for ZES products, through alignment with internal sales teams and engineering team.

2) Pre-Sales Support:

• Collaborate with the sales team to understand customer needs and develop technical proposals.
• Assist in the preparation and delivery of product demonstrations and technical presentations to potential customers.
• Provide technical input for the development of sales strategies and proposals.

3) Technical Expertise and Solution Development:

• Stay up-to-date with industry trends, emerging technologies, and competitive products.
• Develop and customize technical solutions to meet specific customer requirements.
• Partner closely with the engineering team to provide customer feedback and influence product improvements.

4) Post-Sales Support:

• Ensure successful product implementation and integration at customer sites.
• Provide ongoing technical support and troubleshooting to resolve customer issues.

5) Documentation and Reporting:

• Prepare and maintain detailed technical documentation, including application notes, user guides, and technical reports.
• Maintain accurate records of customer interactions, issues, and solutions.
• Provide regular updates and reports to management on customer activities and support issues.

6) Any other duties assigned

Key Requirements

• Bachelor’s in Electrical Engineering or related field.
• Strong understanding of the semiconductor industry, market dynamics, and competitive landscape in the region.
• Proven experience in a field application engineering or similar technical support role, for Semiconductor components, including Power management IC, MCU/FPGA is preferred.
• Excellent problem-solving and analytical skills.
• Strong interpersonal and communication skills.
• Able to work independently as well as a good team player
• Detail-oriented, with a strategic outlook and a focus on driving results.
• Willingness to travel to customer sites and industry events as required.

• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups
• Develop solutions following defined standards and high quality
• Creating, executing, and maintaining company database

• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups
• Develop solutions following defined standards and high quality
• Creating, executing, and maintaining company database