We're looking for a Senior Manager of Engineering/Maintenance to lead high-performing teams, drive strategic initiatives, ensuring the reliability and efficiency of our systems. You'll oversee engineering and maintenance projects, mentor talents, and collaborate across departments to deliver scalable solutions that meets business needs. Join us to make an impact!

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

• Capital Expenditure & Project Management
• Management of Changes (MOC)
• Maintenance Management
• Continuous Improvement
• Capability Management & Development
• Compliance Management
• Team Management

We bring

• Empowerment to make meaningful contributions while upholding ethical standards.
• Recognition and celebration of your efforts and accomplishments.
• Opportunities for growth and advancement for those who embrace innovation and take initiative.
• Dedication to creating better futures for customers, communities, people, and the planet.
• Responsibility and accountability in living company values and driving sustainable solutions.
• Supportive environment where individuals are empowered to progress and contribute to meaningful change.

You bring

• Degree in Chemical Engineering or equivalent with at least 7 years of plant equipment / maintenance experience.
• At least 5 years Project management skills and experience. At least 3 years’ experience in root cause analysis.
• SAP/BMS/Traksys experience preferred. Six Sigma Black belt certified would be an added advantage.
• Leadership qualities and ability to plan ahead. Positive working attitude and good interpersonal skills.
• A can-do mindset to problem-solving, fueling innovation by seeking new solutions and perspectives. A sense of ownership, excel in compliance, people development and delivering results that matter and contribute significantly to our success.
• Accountability to decision-making, ensuring alignment with our Mission, Vision and achieving positive outcomes. A spirit of initiative and drive for progress, provide a sustainable value chain through continuous improvement.
• A commitment to teamwork, fostering trust, collaboration and respecting diverse perspectives.

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About DSM-Firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.

Job Summary:

The incumbent will carry out basic case management work and apply intervention strategies appropriately, under the guidance of the supervisor, to improve the well-being of clients so that they may age in place in the community. He or she will also be involved in the centre’s community outreach and public education initiatives as well as support the centre’s volunteer management initiatives.

Duties and Responsibilities:

1. Provides a person-centered case management services to vulnerable elderly living in the community which includes intake assessment, individualized care plans, home visit, basic counselling, care coordination, service linkage, and other clinical best practices relevant to promoting clients’ wellbeing.
2. Work with volunteers to provide befriending and support to clients.
3. Provide basic support services to caregivers to support their caregiving effort.
4. Develop caregiver support network within the specified service boundary.
5. Manage case documentation, home visit logs, and case statistics in timely and effective manner that complies with regulatory reporting standard.
6. Develop, review, and implement appropriate intervention strategies in consultation with supervisor.
7. Participate in case reviews, case supervisions, and case conferences.
8. Participate in the care network and coordination with stakeholders within centre’s service boundaries.
9. Assist in the outreach initiatives such as community mental health screening, health talk (when necessary), and promoting centre’s services to create public awareness of healthy aging.
10. Perform other duties assigned by the supervisor.

Systems & Cloud Architect - Payment Industry IT Software

Job Description

We are seeking a motivated and detail-oriented Systems Architect with a keen interest in the payment industry and IT software. As a Systems Architect, you will have the opportunity to design and oversee the architecture of payment technologies in a cloud-native environment, gaining valuable insights and experience within our innovative team.

Agile and proactive, you will contribute to the conception of cloud-native infrastructures, based on containers and microservices, and bring expertise on tools (Kubernetes, Kafka, OpenSearch, …) and integrations (API architecture, event-based architecture...).

Within the market team, you will closely work with HPS customers and contribute to the implementation of PowerCARD product in several environments: on premises, PaaS (OpenShift), Cloud (AWS)… in a complete devops environment (CI/CD).

Missions

- Be a creative force on technological infrastructure needs (patterns, tooling, etc.) and integrations in line with the needs of the customers.

- Integrate security, operating and cost requirements (ownership, licenses, etc.)

- Assist market and project teams with the integration, maintenance, and operation of cloud-native applications.

- Help teams adopt good practices, by writing guides and make them follow company guidelines.

- Assist presale teams in technical domain.

- Seek sustainability, stability, and risk management.

- Propose areas of improvement with a view to operational and economic performance

- Promote the Devops & Cloud culture internally and externally.

Responsibilities

1. Design and implement scalable system architectures focused on IT software solutions.
2. Have a good knowledge of cloud integrations with security, monitoring, and observability tools (Datadog, Dynatrace, OpenTelemetry, Qualys, etc.)
3. Support for the Devops & Cloud Market roadmap, being a promoter for internal technical & devops culture.
4. Be a referent on platform administration (Kubernetes, EKS, MSK, OpenSearch, Rancher...), with a focus on Kubernetes.
5. Responsible of Cloud deployment questions and environment administration
6. Stay informed about the regulatory updates, and emerging technologies.
7. Implement and maintain robust security measures.
8. Collaborate with cross-functional teams for system integration.
9. Produce technical documentation and system designs.

Requirements:

1. Bachelor's degree or higher in Computer Engineering, Computer Science, Industrial Engineering, or a related field.
2. Proven expertise in designing software architecture, network interfacing, and data pipeline.
3. Proven expertise in Cloud architecture and virtualization technologies
4. Mastery in Software Architecture, Network Diagram, Data Flow Diagram, Interface Protocols.
5. Familiarity with IaaS/ PaaS, Database Management (RDBMS & NoSQL).
6. Technical proficiency in Docker, CI/CD Pipeline, Java ecosystem.
7. Good knowledge about databases : Oracle, Postgres
8. Strong understanding of security principles.
9. Excellent problem-solving and organizational skills.
10. Strong communication and interpersonal skills.

Preferred Skills:

1. Experience with DevOps practices and tools.
2. Ability to assess business requirements and translate them into technical solutions.
3. Experience with network architecture and Enterprise Service Bus (ESB) technologies.
4. Knowledge of software development lifecycle (SDLC) methodologies.
5. Ability to manage multiple projects and priorities simultaneously.

This role offers an exciting opportunity to gain hands-on experience in system architecture while driving innovation in the fintech industry. If you are passionate about designing systems and making an impact in the payment technology space, apply and join our team!

Mandatory Skills

Job Description:

Knowledge and Skills:

• 4 - 6 years project management experience desired
• PMP and ITIL certification preferred
• Previous experience in the core banking/ Digital banking /Internet Banking system.
• Strong experience in people management and customer management
• Strong experience in managing cost and project finance
• Experience in Agile methodologies is added advantage
• Experience in managing onsite – offshore model is highly preferred
• Strong customer engagement and service delivery skills.
• Experience in managing and developing a pipeline of business opportunity
• Abilities to manage conflicts and strong negotiation skills
• Strong business change management skills.

Responsibilities:

• Responsible for end to end delivery of projects with agreed scope/time/cost
• Responsible for setting up the development team
• Provide resource forecast plan
• Drive the team to resolve all technical issues and risks
• Provide Effort and Cost Estimation and provide justification when a need arise
• Tracks and report project progress

Personal Attributes:

• Efficient communication and presentation skills; Strong people management skills
• Leader in managing expectations and business development in favour of the founding organization
• Meticulous, organized, risk averse and able to work in a fast paced environment
• Able to identify a problem and define alternatives to support an optimized solution
• Energetic, Dynamic and Driven able to work within defined procedures and moderate degree of direction

Duties & Responsibilities:

1. The Construction Manager shall play a key role in the conceptual development of the various construction projects and oversee its organization, scheduling, and implementation
2. He/She will be required to plan, lead and monitor progress and performance against the project plan whilst managing the day-to-day operational aspects of projects which includes manpower planning, construction progress monitoring, preparation of master schedule and cost control
3. Responsible for cost management to manage projects within approved budgets, include materials, manpower and machinery cost control for new and running projects
4. Responsible for exercising timely instructions to deal with the results of delays, or emergencies at construction project sites
5. Reviewing manpower planning and monitoring of work schedules to ensure orderly delegation of jobs and smooth operation.
6. Ensure to exercise effectively safe and economical methodology and enforces project standards
7. To maintain close collaboration with Project Managers, Architects, Engineers and all stakeholders to minimise errors in the process to achieve smooth completion of projects
8. To liaise closely with clients, consultants, sub-contractors, relevant authorities and developers in resolving site issues and authorities compliance issue
9. To provide evaluation/findings and project results to HQ Tokyo in Japan on a frequent basis

Requirements:

• Minimun 10 years of relevant working experience within the Construction industry
• Should possess a minimum qualification of Degree/Masters in Civil Engineering or Architecture or equivalent qualification
• Ability to prioritize tasks well and able to work independently
• Able to work under stress and complete tasks within set deadlines
• Fluency in spoken and written Japanese would be advantageous as the incumbent will be required to communicate and collaborate with Japan Head Office

Mandatory Skills

Job Description:

Knowledge and Skills:

• 4 - 6 years project management experience desired
• PMP and ITIL certification preferred
• Previous experience in the core banking/ Digital banking /Internet Banking system.
• Strong experience in people management and customer management
• Strong experience in managing cost and project finance
• Experience in Agile methodologies is added advantage
• Experience in managing onsite – offshore model is highly preferred
• Strong customer engagement and service delivery skills.
• Experience in managing and developing a pipeline of business opportunity
• Abilities to manage conflicts and strong negotiation skills
• Strong business change management skills.

Responsibilities:

• Responsible for end to end delivery of projects with agreed scope/time/cost
• Responsible for setting up the development team
• Provide resource forecast plan
• Drive the team to resolve all technical issues and risks
• Provide Effort and Cost Estimation and provide justification when a need arise
• Tracks and report project progress

Personal Attributes:

• Efficient communication and presentation skills; Strong people management skills
• Leader in managing expectations and business development in favour of the founding organization
• Meticulous, organized, risk averse and able to work in a fast paced environment
• Able to identify a problem and define alternatives to support an optimized solution
• Energetic, Dynamic and Driven able to work within defined procedures and moderate degree of direction

Duties/ Responsibilities:

• Oversee the planning, execution, and monitoring of projects. Coordinate Business Units (BU) resources, timeline, and deliverables to ensure successful completion within schedule. Regularly review projects progress, identify risks, and implement mitigation strategies.
• Manage and lead the project team to realize the project QDC objectives (estimate, plan and track the project development activities).
• Build and maintain strong relationships with internal and external stakeholders, including BU, staff customers and partners.
• Take ownership and keep track of customers’ request and project issues, and work closely with team for resolution on quality, delivery, and cost.
• Make recommendations to prevent problems and manage potential risks when necessary.
• Need to be flexible to adapt to deadlines, changing schedules and requirements, and unpredictable events.
• Frequent travel for new project kick-off, project progress discussion and alignment.

Requirements:

• Bachelor’s degree in Science, Computer, Mechanical, Electrical & Electronics Engineering degree or equivalent.
• Minimum 5 years of work experience as Program Manager with project management skills in industrial or automotive industry.
• Ability to manage the different phases of the project life cycle, budgets, contracts, schedule, risk, etc.
• Strong interpersonal and communication skills with the ability to collaborate effectively with diverse stakeholders.
• Ability to prioritize and manage pressure.
• Good communication skills.
• Possess Project Management Professional Certification (PMP) is an added advantage.
• Experience in cost and effort estimation for project quotations.
• Willingness to travel frequently in Asia region, such as India.

ob Description

• Recommend haircuts, hairstyles and colours for customers according to their face shapes and preferences
• Cut, trim and shave hair using professional equipment
• Provide chemical services such as: rebonding, perming, colouring and bleaching
• Provide hair analysis and scalp treatment
• Ensure clealiness of the salon and sterilize tools after every job
• Recommend services suited to each customer's hair type

Why join us?

• Earn more as you deliver better quality services and build a network of loyal, repeat customers
• Get financial freedom and confidence with guaranteed payments into your bank account every week
• Guidance and training provided
• Fun environment

Job Requirements

• Good communication and interpersonal skills
• Willingness to learn and upgrade
• Positive attitude, self-motivated and disciplined individuals
• At least 10 Year of working experience in the related field is required for this position

• Determine annual unit and gross-profit plans by implementing marketing strategies
• Analyze sales trends and results
• Establish sales objectives by forecasting and developing annual sales quotas for regions and territories
• Project expected sales volume and profit for existing and new products
• Implement national sales programs by developing field sales action plans
• Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
• Contribute to team effort by accomplishing related results as needed
• Plan to ensure achievement of divisional and personal target, aligning with company sales policies and strategies
• 
  

• Long-term planning to support the company’s goals
• Coordinating different teams to foster an exchange of ideas and provide cross-team learning opportunities
• Assessing and analyzing departmental budgets to find ways to optimize profitability
• Inspiring and motivating employees through positive encouragement and incentive initiatives
• Communicating with stakeholders about shifting company priorities and projects
• Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue
• Identifying opportunities to expand or shift course based on market changes
• Enforcing regulatory and safety standards

We seek a dynamic and experienced Manager to oversee daily operations, streamline processes, and ensure departmental efficiency. The ideal candidate will have strong leadership skills, a knack for problem-solving, and a proven ability to manage budgets, teams, and resources effectively.

Key Responsibilities:

• Applicant must Manage and control daily work operations at Mechanical and Electrical project sites of Fusion Engineering & Services Pte Ltd at various locations in Singapore (Construction and plant maintenance work). Oversee day-to-day operations and optimize workflows of ongoing projects.
• Applicant shall implement safe work practices at the job site to work towards Zero LTI
• Applicant should have good experience in managing manpower and transport execution of project sites
• To work closely with the owner, client, sub-vendors, main contractors, and suppliers
• Ensure compliance with legal and organizational standards.
• The Manager shall be responsible for ensuring that the project execution is according to the project Safety and quality requirements
• To maintain project documentation at all phases of construction
• Drive process improvements and enhance productivity.

Requirements:

• Proven experience in company operations & management.
• Strong leadership and organizational skills.
• Excellent problem-solving and communication abilities.

• Audit and report inventory while making recommendations on which items to order and restock
• Manage warehouse associates, monitoring work and ensuring the safe use of warehouse equipment
• Establish warehouse practices and protocols to achieve an efficient warehouse
• Set warehouse and team goals in collaboration with executive management and other team leads
• Monitor workplace performance and lead training initiatives to improve employees
• Keep up-to-date on the latest federal and state safety regulations
• Communicate with other departments to ensure products are shipped in a timely manner

• Audit and report inventory while making recommendations on which items to order and restock
• Manage warehouse associates, monitoring work and ensuring the safe use of warehouse equipment
• Establish warehouse practices and protocols to achieve an efficient warehouse
• Set warehouse and team goals in collaboration with executive management and other team leads
• Monitor workplace performance and lead training initiatives to improve employees
• Keep up-to-date on the latest federal and state safety regulations
• Communicate with other departments to ensure products are shipped in a timely manner

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

• Long-term planning to support the company’s goals
• Coordinating different teams to foster an exchange of ideas and provide cross-team learning opportunities
• Assessing and analyzing departmental budgets to find ways to optimize profitability
• Inspiring and motivating employees through positive encouragement and incentive initiatives
• Communicating with stakeholders about shifting company priorities and projects
• Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue
• Identifying opportunities to expand or shift course based on market changes
• Enforcing regulatory and safety standards

• etermine annual unit and gross-profit plans by implementing marketing strategies
• Analyze sales trends and results
• Establish sales objectives by forecasting and developing annual sales quotas for regions and territories
• Project expected sales volume and profit for existing and new products
• Implement national sales programs by developing field sales action plans
• Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
• Contribute to team effort by accomplishing related results as needed
• Plan to ensure achievement of divisional and personal target, aligning with company sales policies and strategies
• Manage, develop, coach, control, and motivate the sales force to develop their skills to ensure that a high professional standard is achieved and monthly sales target and KPI target are met
• Ensure targets are delivered through people management, performance review, reward, and individual recognition

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

Interested in Automation and love getting your hands dirty? Curios about how electrical processes works and investigating their functions? Field Fault Analysis - Put your investigative traits to the test by determining the cause of failure behind instruments and equipment. Field Calibration of Instrument - Be involved in projects, calibrate and install instruments to Valves including Pneumatic, Electronical and Digital Equipment.

Roles & Responsibility :

• Schedule and plan production activities based on work orders
• Responsible for supervising factory workers and overseeing fabrication processes to ensure adherence to drawings and designs, maintaining quality consistency and operational efficiency.
• Ensure production schedule meet the delivery date, goods arrival and unloading are carried out smoothly, timely and completely.
• Organise and upkeep factory storage and movement of inventory are smooth and efficient.

Requirements :

• Min 5 yrs working experience in related industry
• Experience in stone counter top working sector
• Have experience in working machineries

Scope of Work: The Business Project Manager will be responsible for overseeing and delivering key project initiatives.

Their role involves planning, coordination, and execution of project activities to meet business objectives, ensuring alignment with stakeholders and compliance with regulations.

Key Responsibilities:

Strong presentation skills are a must for this role.

Project Planning and Management

Develop and maintain detailed project plans, timelines, and milestones for the assigned scope.

Coordinate with cross-functional teams to align on deliverables and dependencies.

Identify risks and create mitigation plans to ensure project objectives are met.

Stakeholder Engagement and Communication.

Create a stakeholder map.

Act as the primary point of contact between internal and external stakeholders.

Ensure seamless handover of completed deliverables to the operational teams.

Documentation and Reporting

Maintain comprehensive project documentation (JIRA, confluence, gantt charts, etc), including task trackers, decisions, and lessons learned.

Deliver high-quality presentations and reports for management and stakeholders.

Responsibilities:

- Heading our Analytical R&D Laboratory

- Performing sample preparation and instrumental analysis (GC, GCMS)

- Interpretation and documentation of analytical results

- Managing other routine tasks in the analytical lab

- Maintaining the analytical equipment (GC systems) in good condition

- Close cooperation with creation, application and sensory departments to support flavour creation work

- Cooperation with quality department to inspect raw materials and finished products

Opportunities:

- Reporting directly to the Director R & D

- A work-environment which will challenge you as an individual as well as a team player

- Excellent working conditions in an open and success-orientated R & D atmosphere with very good career opportunities in the coming years for the successful candidate

Required Profile and Skills:

- Minimum 5 - 10 years experience in instrumental analysis (GC, GCMS) and interpretation of analytical results, preferably in the field of flavour & fragrance

- Willingness to learn and improve analytical knowledge

- Self-assured with a deeper understanding of analytical and organic chemistry

- Fluent English communication skills are a must

Job Responsibility:

1. Strategy Planning:

• Collaborate with other department team to develop and implement the company's overall strategic plan.
• Conduct in-depth market research and competitive analysis to identify growth opportunities.

2. Market intelligence:

• Monitor market treads and identify emerging opportunities.
• Engagement with Singapore and regional government and non-government agencies.
• Provide periodic reports.

3. Business Development:

• Identify and evaluate potential business opportunities, partnership, and acquisitions.
• Engage with potential business partner, vendors and investors.
• Develop full business plan, presentations and pitch materials.

4. Financial Analysis:

• Able to understand financial models, forecasts and business cases to support strategic decisions.
• Assess the financial viability of potential projects and investments.
• Track and analyze key performance indicators to measure the success of business development efforts.

5. Stakeholder Engagement:

• Build and maintain strong relationships with internal and external stakesholders.
• Collaborate with teams across the organization to drive business development initiatives
• Represent the company in meetings, negotiations and industry events.

Job Requirements:

• Bachelor's degree in Business Adminstration, Finance or a related field.
• 5 years of experience in mergers and acquistions, business partnering or a related fields.
• Proven track records of success in developing and executing strategic plans.
• Experience working with senior management or board of directors
• Strong financial modelling skills

We are looking for an Executive/ Assistant Manager to join our team for assisting execution of ongoing programs and helping with the roll-out of new education programs.

In this role, you will be responsible for providing support to a portfolio of education programs and ensuring that the programs are completed in budget and on-schedule.

Managing Education Programs

- Track program enrolment and assist with any queries related to the enrolment process.

- Assist with the booking of venues and facilities for the programs.

- Coordinate with various vendors for materials and supplies related to the program and ensure timely deliveries

- Oversee the program execution, including manage the temp staff hired during program execution.

- Analyse and present feedback data from the programs conducted.

- Develop information materials related to the programs.

General Administrative Tasks

- Work with the program design team to understand the details of program content and delivery methods.

- Conduct outreach activities for existing and new groups of clients (mainly education institutions).

- Help with the drafting is letters and documents related to programs.

- Analyse and present feedback data from the programs conducted.

- Maintain program related accounts and invoices

- Assist the Directors with other general Admin work (filing of documents, scheduling meetings, sending invitations, setting zoom meetings etc)

Requirements:

• A degree or diploma in a relevant field.
• 3-5 years of work experience in account management, administration, procurement or project management.
• Good communication skills, both written and verbal.
• Strong presentation, negotiation, and interpersonal skills.
• Good IT skills (including Microsoft Office, Google Sheets, Zoom, etc)

Responsibilities:

• Responsible for overall sales activities and marketing programmes execution, work towards achieving daily KPIs and monthly sales target
• Build, lead and set priorities/direction for the Sales & Marketing Division
• Responsible for identifying and developing potential growth opportunities for local and overseas markets
• Attending to customer's needs and requirements and to provide prompt after sales service
• Enhance corporate and brand awareness
• Set the objectives, establish marketing and promotional plans together with clients
• Build and maintaining strategic relationships with new and existing clients
• Generate leads from different sales activities and turns into sales opportunities
• Promoting new services to existing and prospective clients
• Performing client retention activities
• Participating and spearhead in any sales and marketing campaigns relating to corporate sales

Job Requirements:

• Degree in International Business, Marketing or related field with strong hands-on Sales and Marketing experience (Accounts Management/Business Development)
• Minimum 5 years of experience in 3PL Supply Chain operation
• Excellent writing and reading skills in Japanese and English
• Fluent in Japanese to communicate with Japanese clients
• Strong in communication, presentation and negotiation skills both in Japanese and English
• Proven track record of meeting and exceeding sales target.
• Self-starter who can meet deadlines and enjoy working in a competitive environment
• Proactive and Solutions-driven
• Strategic thinker

* We regret that only shortlisted candidates will be notified.

Job Scope:

• Respond promptly and professionally to customer inquiries via phone, email and chat
• Review & standardize all customer service reply to maintain a consistently high-quality service standard
• Monitor customer satisfaction level & identify areas for improvement
• Motivate team member to hit KPI
• Brainstorm idea to improve chat quality & customer experience
• Setting a clear mission and deploying strategies focused towards that mission
• Provide training & exam to customer service team
• Co-ordinate with marketing team to bring more new leads
• Roster planning
• Fostering a teamwork culture

Requirement:

• At least a Diploma or bachelor’s degree in any fields
• Minimum 3 to 5 years of relevant working experience
• Strong leadership and interpersonal skills with the ability to motivate and inspire team member
• Flexibility to work evenings, weekends, and holidays as required
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Excellent leadership and interpersonal skills