Primary Objective

• Provide leadership and management of the branch
• To manage and lead branch operations and ensure smooth running of branch day-to-day operations
• Create and cultivate customer service excellence culture
• To ensure that Branch meets all regulatory and compliance matters.

Key Responsibilities

Financials – Cost Management, Wealth Sales & Business Development

• Manage and accountable for the Branch Wealth Sales and costs management.
• Develop, implement business plan to support sales activities to achieve the Retail Banking financial performance and targets.
• Collaborate with business partners and stakeholders to develop appropriate relationships with the local business community to raise RHBSG profile and presence.
• Maintain awareness and keep abreast of competitor activities and industry best practices.

Customer Engagement & Service Excellence

• Monitor the Branch service quality by ensuring the branch traffic, Q-time and other service indictors are met.
• Drive service initiatives and create a customer-centric culture among the team.
• Deepen customer relationship with the bank and increase share of wallet by promoting and cross-selling of RHBSG banking services and solutions.
• Deal with and resolve customer issues arising efficiently.
• Recommend and ensure appropriate actions are put in place to deliver a pleasant customer experience
• Uphold customer focus and high standards of service set by the Bank.

Talent Management and Development

• Lead, manage and be responsible for the hiring and retention of high performing services teams

• Design and maintain financial models and templates to support planning, forecasting and budgeting for geographies in AP. 
• Consolidate submissions from Geographies and Function Finance Business partners for Business reviews, forecast, budget. Collaborate with FBPs and Corporate Finance to ensure deliverables are completed in a timely manner
• Review forecast and budget submissions and perform independent challenge to improve accuracy of forecasts. Analyze trends and ability to provide point of view to Finance management if required
• Provide support to improve efficiency and effectiveness of forecasting processes and management through partnering with relevant stakeholders
• Perform adhoc analysis for management. Proactively identify and communicate business implications of analysis and ability to simplify and present complex issues to stakeholders

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.