Position Overview:

NTT Data Singapore is looking for an experienced Client Project Manager to lead and direct multiple client projects, ranging from standard to complex. The successful candidate will work closely with stakeholders to deliver projects from original concept through to final implementation, ensuring client satisfaction, scope control, and seamless handover to operations. The Client Project Manager will be accountable for ensuring that projects are delivered on time, within budget, and to the required quality standards.

Key Responsibilities:

• Lead and direct multiple concurrent projects, managing scope, budget, and timeline.
• Engage with all stakeholders to take projects from initial concept through to final implementation and handover.
• Act as the primary point of contact for the client, managing escalations and ensuring client satisfaction throughout the project lifecycle.
• Ensure project solutions meet client expectations, remain within the agreed budget, and adhere to quality criteria.
• Document and manage project risks, issues, and change control processes.
• Provide clear, concise communication to all stakeholders.
• Oversee pre-sales activities by working with sales teams to scope and cost project solutions, including participating in client presentations and tender processes.
• Identify and influence potential sales opportunities by discussing NTT Data’s consulting and technical services with clients.
• Coordinate project team activities, delegating tasks and assigning resources as needed.

Key Requirements:

• Proven experience in end-to-end project management, including both application and infrastructure project delivery.
• Experience managing large-scale projects with a value greater than SGD 5 Million
• Possess PMP certification or equivalent
• Experience working with public sector clients, particularly in Govtech, DSTA, or HTX projects.
• Familiarity with Content Management System (CMS) deployment.
• Demonstrated vendor management skills.
• Must be a Singaporean Citizen due to project clearance requirements.

The Food & Beverage Operations Manager assists the Senior Assistant Director of Food & Beverage to lead the Food and Beverage operations, by ensuring and maintaining the strategic and tactical positioning as a world class operation. The position is responsible for supervising the overall success of the day to day operations by adhering to the standards, the long term positioning as well as achieving all established KPI’s in the areas of revenue/profit, cost and expense management, quality commitment, team morale, recruitment of the best international and local talent as well as ensuring and upholding the innovative and creative reputation of the division.

Primary Responsibilities

Oversees Daily Operations and Achieves Targets

• Supervises the overall daily operation and assures highest service and product standards are met to consistently exceed guest’s dining experience expectations in any of the hotel’s Food and Beverage venues.
• Assures that all managers in Food and Beverage are aligned and follows the strategic intent as set out by the Director of Food and Beverage.
• Walks all Food and Beverage front and back of the house areas regularly on a daily basis. Notes on any shortcomings and takes appropriate action.
• Spends majority of his time in operations.
• Daily communication with Culinary to ensure food prepared is of the agreed standard and consistent at all times.
• Ensures consistency of quality, taste, presentation, temperature of beverages served in all Food and Beverage Outlets.
• Ensures maximum creativity in all Food and Beverage presentation.
• Ensures application of procedures and regulations to team members concerning hygiene (HACCP or Food Safety)/Fire Safety/emergency procedures.
• Reviews daily financial reports.
• Shares information of operations to Assistant Director, Food and Beverage.
• Attends daily Food and Beverage Briefing, monthly Food and Beverage Meeting and other scheduled meeting for Food and Beverage department in the absence of Assistant Director, Food and Beverage.
• Maintains proper and adequate controls over purchase orders and requisitions.
• Reviews Food and Beverage Cost and ensures it is in line with budget and forecast.
• Converses with guests in restaurants and bars to solicit comments.
• Controls casual labour and overtime submitted by Managers before sending for approval.

Marketing Plan and Revenue Management

• Works closely with Senior Assistant Director of Food and Beverage to plan business strategy and reviews ongoing action plan progress.
• Establishes an annual promotional calendar and plans menu with Senior Assistant Director of Food and Beverage.
• Works closely with Marketing Communication on promotional strategies for the Food and Beverage department.
• Makes recommendations to the Management on other potential source of revenue.
• Ensures all reports generated are accurate before submission.

Management and Leadership

• Is a mentor and role model.
• Proactive, innovative with in depth Food and Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards via collaborative and enabling leadership style. Provides regular team meeting for training and arranges examinations for the team members to achieve higher standards and skills.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using various coaching styles.
• Displays cultural affinity and show empathy to all team members.
• Coaches and trains the managers to prepare them to move to the next level.
• Reviews work performance of all colleagues to make sure that established procedures and policies are being followed.
• Enforces and upholds highest standards of discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Regularly solicits feedback from Manager on performance of individual colleagues and/or personally observes colleagues performance.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provides a level of Safety and Security for guests and colleagues.
• Leads Food and Beverage recruitment together with Executive Assistant Manager, Food and Beverage.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.

Training, Learning and Development of the Team

• Streamlines all training requirements and ensures the Managers co-ordinate all arrangements for proper execution of instructions.
• Ensures colleagues are aware of hotel rules and regulations.
• Ensures colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistently develops in self-learning and development of own skill and knowledge.

Other Responsibilities

• Develops own knowledge and skills to grow as business partner and leader.
• Ensures confidentiality of all matter.
• Performs any other duties that may be assigned by the Head of Department.
• Provides honest and fair feedback to the Director of F&B / Senior Assistant Director of F&B.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts.
• Performs any other duties and responsibilities that may be assigned.

About Us

Eye Level is a global supplemental education program focused on personalised learning. By tailoring instruction to each student's individual pace and needs, Eye Level aims to enhance foundational skills in Math and English for children aged between four and 14.

The program emphasises the importance of mastering basic concepts before moving on to more complex ones. This approach ensures a solid understanding of fundamental skills, leading to improved accuracy and speed in problem-solving.

Eye Level Singapore is committed to providing high-quality education services that align with the demands of the 21st century. Through continuous innovation and a focus on customer value, they strive to create a robust education ecosystem that blends online and offline learning experiences.

The Role

As a key member of our dynamic marketing team, you will play a pivotal role in shaping and executing our marketing strategies. You will be responsible for:

Strategic Marketing:

• Developing and implementing comprehensive marketing plans aligned with business objectives.
• Conducting market research and analysis to identify trends and opportunities.
• Collaborating with cross-functional teams to ensure seamless execution of marketing initiatives.

Digital Marketing:

• Managing and optimizing our social media channels (Facebook, Instagram, LinkedIn, TikTok, etc.).
• Creating engaging content and running effective digital campaigns.
• Leveraging Google Ads and SEO to drive organic traffic and conversions.
• Monitoring and analysing digital marketing metrics to measure ROI.

Brand Management:

• Protecting and enhancing our brand reputation.
• Developing and executing brand strategies.
• Ensuring consistent brand messaging across all channels.

Event Management:

• Planning, organizing, and executing company events, conferences, and workshops.
• Managing event budgets and logistics.

Franchisee Support:

• Providing marketing guidance and support to our franchisees.
• Ensuring compliance with brand guidelines and standards.

Requirements:

• Diploma in Marketing, Advertising, Communications, or a related field.
• Experience in education enrichment industry is highly preferred
• Proven experience in digital marketing, social media, and content creation.
• Proficiency in Google Ads, SEO, and analytics tools.
• Strong project management and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• A passion for marketing and a creative mindset.
• A valid Singapore driver's license (preferred)

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.
• The chance to work on exciting marketing projects.

MISSION AND RESPONSABILITIES:

You are THE Brand Ambassador. You are to achieve sales targets while promoting the brand image and providing the highest standard of service to all clients. As a member of the Brand Retail team, the Boutique Manager represents the brand values towards the customers and peers at all times.

BUSINESS VISION

• Foster a shared vision among team members, aligning all activities to support the approved vision and strategy set by the Local Market Retail Team.
• Encourage innovation and creativity within the team, ensuring everyone understood and contributed to the overarching business objectives.
• Implement team-building initiatives to enhance team cohesion and morale.
• Recognize and celebrate team achievements, fostering a positive and spirited work environment.
• Analyse workflow processes and identified areas for improvement, streamlining operations to boost overall productivity.
• Implement strategies to enhance team productivity and efficiency, ensuring alignment with the business vision.

CUSTOMER EXPERIENCE

• Act as a role model and mentor to the team, embodying Brand's values and standards in all interactions with customers.
• Inspire the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality.
• Conduct regular team meetings to share customer success stories and positive feedback, boosting team morale and cohesion.
• Encourage a customer-centric mindset within the team, emphasizing the importance of personalized service and customer satisfaction.

CLIENTELING

Client Relationship Management:

• Develop and implement strategies to build strong, long-lasting relationships with clients, especially high-value and potential high-value customers.
• Lead by example in providing personalized service to clients, showing an in-depth understanding of their preferences and needs.
• Train and mentor, the team in effective clienteling practices, emphasizing the importance of personalized communication and tailored recommendations.

Client Data Analysis:

• Monitor client purchase history, preferences, and feedback to inform targeted marketing strategies and personalized service offerings.
• Regularly review client data with the team to identify trends and develop action plans to enhance client satisfaction and loyalty.

TALENT MANAGEMENT

• Provide one-on-one coaching and mentoring to team members, fostering their professional growth and enhancing team spirit.

• Develop and nurture team members, preparing them for future roles and creating a talent pipeline within the organization.
• Recognize and appreciate individual and team achievements, reinforcing a positive team spirit and motivation.
• Encourage knowledge sharing and skill development within the team, promoting a collaborative and cohesive work environment.

FINANCIAL TARGETS

• Inspire and motivate Beauty Consultants, coaching them to meet individual and team financial targets.
• Implement client-centric initiatives collaboratively with the team, focusing on increasing conversion rates, cross-selling, and Average Basket Size.

• Implement performance metrics and goals, regularly monitoring progress and providing constructive feedback to enhance productivity.
• Introduce incentive programs tied to achieving financial targets, boosting team motivation and productivity.

MERCHANDISING

• Collaborate with Senior Management and Merchandising teams to drive key categories and uncover opportunities
• Align merchandise mix to meet client needs; particular emphasis on VICs
• Maintain all merchandising standards in line with Brand’s guidelines

STORE OPERATIONS

• Clear Communication: Ensure clear communication channels within the team, facilitating efficient operations and reducing misunderstandings.
• Empower team members to make decisions within their areas of responsibility, fostering a sense of ownership and accountability.
• Encourage a problem-solving culture within the team, actively involving team members in
• Regularly recognize and appreciate the team's efforts in maintaining smooth store operations, reinforcing a positive work environment.

Team Cohesion and Spirit:

• Promote collaboration between different departments within the store, ensuring a cohesive approach to operations.
• Encourage team members to support one another during busy periods, enhancing teamwork and solidarity.
• Facilitate cross-training among team members, enhancing their skills and creating a flexible workforce.
• Celebrate operational milestones and achievements, boosting team morale and cohesion.

Productivity Management:

• Continuously review and optimize operational workflows, eliminating bottlenecks and enhancing productivity.
• Effectively allocate resources, including staff and equipment, based on demand patterns, maximizing productivity during peak hours.
• Adjust employee schedules based on store traffic to maximize sales potential. Focus on cost-effective staffing models.
• Work with senior management to enhance sales opportunities and improve customer experience through store displays and layouts.
• Ensure accurate calculation of commission and incentives
• Maximise and manage stock inventory

ADMINISTRATION

• Regularly compile and analyze weekly and monthly sell-out reports, providing insights and recommendations to the Retail Manager.
• Utilize data analytics tools to track sales performance, customer trends, and product popularity.
• Prepare comprehensive reports highlighting key performance metrics, sales trends, and areas of opportunity.

Commission Management:

• Ensure accurate and timely tabulation of sales commissions for all team members.
• Implement transparent processes for commission calculations and communicate them effectively to the team.
• Submit all tabulations on a timely basis

Documentation and Record Keeping:

• Maintain meticulous records of all administrative documents, including contracts, employee records, and operational guidelines.
• Ensure all administrative procedures are in compliance with company policies and legal regulations.
• Manage sensitive information with confidentiality and discretion.

Operational Efficiency:

• Streamline administrative processes to increase efficiency and reduce operational costs.
• Implement and maintain digital systems for record-keeping and reporting to facilitate easy access and efficient management of information.
• Collaborate with team members and other departments to continuously improve administrative processes.

i) Manage the team of sales and manicurists, and manage the shop operations.

ii) Provide professional nail and beauty services, including manicure and pedicure, nail extension and gel nail services, as well as other beauty services.

iii) Provide eyelash extension and hair extension.

iv) Promote products and services, assist the customers for the selection of products and services

Work Location: Bugis

i) Manage the team of sales and manicurists, and manage the shop operations.

ii) Provide professional nail and beauty services, including manicure and pedicure, nail extension and gel nail services, as well as other beauty services.

iii) Provide eyelash extension and hair extension.

iv) Promote products and services, assist the customers for the selection of products and services

Work Location: Bugis

i) Manage the team of sales and manicurists, and manage the shop operations.

ii) Provide professional nail and beauty services, including manicure and pedicure, nail extension and gel nail services, as well as other beauty services.

iii) Provide eyelash extension and hair extension.

iv) Promote products and services, assist the customers for the selection of products and services

Work Location: Bugis

Key responsibilities:

• Provide IT support operation on daily basis, include below activities:

- IT asset management (include the hardware and software) – manage all company IT asset with proper traceability record;

- Support HR on all employee on-board/off-board process including IT training;

- Provide all IT system setup and admin work; (file control, VPN setup and special software admin work support);

- IT Level 1 helpdesk support to all company staff include remote user from worldwide, it could be PC issue, office printer, phone system or network related issues;

- Troubleshooting AD/DC, Exchange server, File Server and Application server issues and provide a solution.

- Troubleshoot and configure the firewall, router and switch when issues arises.

- Escalate to 3rd party IT support vendor if issue couldn’t be fixed within same day, coordinate with IT support vendor resolve issues within TAT, document down for all IT issues and solutions in return document;

- Liaise with IT vendor management, include IT hardware/software quotation, costing, PR process and make proposal if any recommend system tools).

• System maintenance work on regular basis, include below activities:

- All System backup (File server backup, NAS storage backup, offline backup activity), verify all system backup files are working properly;

- Coordinate department head on storage Clean up include File server, SharePoint and NetApp;

- Monitor Server room temperature and humidity, and make sure all server related equipment (E.g.: UPS) are working under good condition;

- Pulse check all on server, router and firewall log and flag out all abnormal activities immediately;

- Regular update antivirus related tools and window related system patches.

• IT governance and direction:

- Maintain all IT related record (contract, agreement, software authorization, etc.) and regularly updates or renew on time;

- Keep updating and release new IT P&P (Policy & Procedure), BCP(Business Continuity Plan) and DRP(Disaster Recovery Plan);

- Working with finance and country IT support on IT budgeting yearly basis and review it quarterly;

- Assist external or internal auditor on IT compliance or ISO related audit;

- Evaluate vendor proposal and provide justification to management.

• IT related projects management (Ad Hoc or on-going) and provide weekly basis updates to management):

- IT project plan, budgeting and proposal;

- IT project deployment after project approved;

- IT project verification and provide necessary training to end user;

- IT project sign off and documentation.

Additional responsibilities:

• Any reasonable task assigned by management and deemed to be within the individual’s capabilities to ensure smooth running of the business.
• As this is an evolving business, ongoing change is an integral part of the position. Management will liaise with the individual on any fundamental change to work practices. The individual is required to embrace and adopt any change to working practices.

Responsibilities:

v Report to the Project Manager. Assist the Project Manager in managing certain section(s) of the project, as assigned by the Project Manager and shown in the organization chart

v .The detailed duties and responsibilities of an Assistant Project Manager include but not limited to the following:

o Prepare a detailed programme and ensure that the assigned tasks are completed within the time frame as stipulated in the master programme.

o Implementation of all ISO quality, EHS, green and gracious procedures and requirements.

o Complete the project with quality to meet the client's / consultant's requirements.

o Ensure compliance to Authorities’ requirements.

o To deal with consultants and owners on all matters including solving technical problems, submission of shop drawings and samples, etc.

o To ensure that the appointed sub-contractors can complete the sub-contract works within the schedule and comply with the technical and contractual requirements.

o Manage the actual cost of work so that they are below the budgeted costs.

o Manage the subordinates so that they are following work systems, are productive, and encourage teamwork among the team members.

Role Overview:

The Marketing Communications (Marcom) Manager will play a pivotal role in planning and executing media strategies with industry media, enhancing visitor experiences, and developing high-quality marketing content. This role requires strong writing skills, the ability to conceptualise engaging content for marketing collaterals and press releases, and effective bilingual communication in English and Mandarin.

The ideal candidate will also oversee the visitor journey, ensuring seamless experiences from visa facilitation to onsite hospitality and badge registration services.

Reporting to the Head of Marcom, the candidate is expected to fulfil the following key responsibilities:

A) Media Planning & Strategic Communications

1. Develop and execute comprehensive media plans in collaboration with industry media partners to maximise event visibility.

2. Manage relationships with key media outlets and industry publications to ensure extensive coverage for ITMA and ITMA Asia exhibitions.

3. Organise press conferences, media briefings, and public relations activities to promote the exhibition(s), including supporting the Communications Director leading the public relations activities in specific exhibition editions.

4. Write and manage press releases, speeches, and media kits to promote the exhibition(s).

B) Content Development

1. Conceptualise, write, and edit engaging content for marketing collaterals, including brochures, newsletters, advertisements and promotional materials.

2. Ensure consistent messaging across all integrated marketing materials

3. Craft clear and impactful press releases and media kits tailored to various audiences.

4. Ensure bilingual content (English and Mandarin) is accurate, professional, and engaging for global and regional markets.

C) Visitor Experience Management

1. Enhance the visitor journey by facilitating visa applications, coordinating badge registration services, and overseeing onsite hospitality experiences.

2. Work closely with internal teams and vendors to deliver seamless and enjoyable visitor experiences.

3. Monitor and gather feedback to continuously improve visitor engagement and satisfaction.

D) Marketing Campaigns Development with Industry Partners

1. Plan and execute marketing initiatives with media partners and associations including print advertisements, event branding, and partnerships.

2. Coordinate with media partners for coverage in integrated marketing channels (e.g., trade publications, magazines, media partner websites and EDMs).

E) Team & Budget Management

1. Performance and day-to-day operational management of team member.

2. Inspiring, motivating and supporting staff so that they are thinking and acting at their best, delivering high quality work, working as an effective team and meeting organisational and individual objectives.

3. Source and coordinate with external industry experts and identify new experts for writing articles in specific area of specialty when required.

4. Regular team meetings to ensure alignment and seamless collaboration across the Marcom department.

Qualifications:

1) Education:

· Bachelor’s degree in public relations, marketing communications, or equivalent.

· Additional certifications in public relations, media planning, or event marketing would be advantageous.

2) Work Experience

· 4 years in marketing communications, public relations, or event marketing, preferably in B2B exhibitions, or large-scale events.

· Proven experience in media planning, press releases, and integrated marketing campaigns.

· Prior involvement in visitor experience management (e.g., visa facilitation, badge registration, hospitality) would be an advantage.

3) Skills

· Strong writing and content development abilities for marketing collaterals and press releases.

· Bilingual proficiency in English and Mandarin (spoken and written). We seek Mandarin-speaking candidates who are required to serve Mandarin-speaking stakeholders.

· Excellent project managementskills.

· Ability to analyse feedback and campaign performance for continuous improvement.

· An aesthetic flair and a strong eye for detail to guide the design and production of high-quality marketing collaterals.

4) Technical

· Proficiency in Microsoft Office; familiarity with CRM or marketing tools is a plus.

5) Soft Skills

· Detail-oriented, proactive, adaptable, and able to manage multiple responsibilities and tasks under tight deadlines.

The Government Digital Products team aims to spearhead the digital transformation of the Singapore government. Our team aspires to design and develop software applications that help government agencies better serve the needs of the people of Singapore.

We are looking for an outgoing individual who is able to cultivate relationships with different stakeholders, build a community, and drive adoption for the digital products we build to help government agencies.

Be part of a team that is driven, values excellence, and balances efficiency with effectiveness.

What to expect

• You will be expected to independently engage agencies to drive adoption and a successful use of our product. This would include e.g.:
• Understanding in-depth how to use / configure / work with our product
• Assisting in the development and execution of marketing/outreach campaigns to build awareness of our product
• Run workshops, events, webinars etc. to deepen understanding and desire for our products, and to identify potential leads / customers
• Acting on leads to understand customers needs and to advise them on how our product can address these needs, with an aim for conversion
• Planning for and helping to develop / maintain resources for agencies to learn how to use our software in a self-help fashion with an aim to scale sustainably
• Driving customer success, by providing advice to existing users on how they can best use the product (or new features) to meet their needs
• Collating user feedback (both prospective and current users) and working closely with the product team to shape its roadmap and go-to-market strategy

How to succeed:

• Minimum of 5 years experience in a business development role, account manager role, client engagement manager role, or related roles involving direct engagements with potential clients for software products or services.
• Confident in public speaking and ability to independently run workshops, clinics and webinars, and broad-based engagement activities
• Confident in engaging and cultivating relationships with clients to drive adoption and customer success
• Proficient in English (verbal & written); excellent communication and interpersonal skills
• Bias for action; willingness to learn quickly, adapt, and proactively solve problems
• Ability to thrive in an a high-pace and ambiguous / agile environment
• Experience in engagement management for public service products will be a plus
• Experience in customer relationship management (CRM) or case management systems (CMS) will be a plus
• Experience in digital marketing, events planning will be a plus
• Experience in copywriting and graphics design will be a plus

Job Responsibilities

• Support the Finance Director in overseeing the Company’s account by ensuring the accounting records are recorded timely and accurately.
• Support the Finance Director in treasury activities like banking, cash flow management and fx hedging activities.
• Working with the team to ensure records are entered into systems correctly, payments are prepared to the right vendor and with proper approvals.
• Ensure month end processes are processed timely and accurately (Inventory closing, tally of sub-ledger to General Ledger).
• In charge of General Ledger & Fixed Assets module and ensure that monthly entries are recorded completely, accurately and timely monthly for closing of accounts.
• Preparing of monthly management reports
• Preparing yearly budget & quarterly forecast
• Preparing of monthly bank reconciliation and balance sheets schedules and follow up on outstanding matters reflecting in the bank reconciliation and balance sheets schedule.
• Ensuring that internal controls are adhere, identifying weakness in internal control and implementing new processes & procedures to improve internal control.
• Ensuring the Singapore statutory accounting and financial management are in compliance to the local regulations.
• Ongoing liaison with auditors to ensure that the statutory reports are reported timely and in compliance with local reporting standards.
• In charge of all tax filing (GST, corporate tax) & update to EDB
• Working closely with the Operation team to ensure that they have completed all jobs for month end closing.
• Any other adhoc finance matters

Work Experience & Qualification

• Diploma/Degree in Finance or Accounting.
• Qualified accountant with ACCA, CIMA, Singapore CPA or equivalent qualification preferred.
• Eight years or above of relevant experience in a similar role.
• Good exposure to accounting systems or ERP system, prior experience in Microsoft D365 & IBM Cognos Systems would be an advantage.
• Proficient in analysing financial data and prepare financial reports, statements, and projections.
• Possess proven ability to set-up and/or oversee all financial and operational controls and metrics.
• Implement stable cash flow management, forecasting and treasury policies and procedures.
• Experience in managing cash flow, working capital, taxes, transfer pricing, risk management and insurances, budget, and general accounting.
• Conversant with the local regulatory environment related to the business including any finance, accounting, and tax requirements and advise senior management the business implication of any regulatory requirement.
• Provide counsel to the Finance Director concerning local regulations
• Strong interpersonal and management skills; able to communicate clearly with upper management and internal contacts.
• Possess proven ability to build and lead a team.
• Ability to tackle additional duties and challenges as the Company continues to grow rapidly.
• Fluent in English and Mandarin (in order to liaise with the English & Mandarin speaking associate)

Attributes

• Be a natural multi-task person who has a positive and proactive attitude in problem solving.
• Passionate and energized, take initiatives and integrity are key requisites to this management position.
• Willing to lead the start-up Global entity and Treasury & Risk Management functions. Be able to hands-on and support the growing organisation.
• Willing to work effectively in a team.
• Able and willing to openly share ideas, communicate effectively and meaningfully contribute.
• Possess and demonstrate an unwavering commitment to achieving goals and delivering optimal results.
• Strategic in approach to solving problems; possess the ability to understand situations on a larger scale, but also possess the ability to manage details.

Job Summary:

• Salary Range: $8,000 + Commission
• Electronics Industry
• Working Location: Central
• 5 days working day

Job Responsibilities:

• Responsible for achieving company’s annual targets by increasing revenue
• Follow up with customers to achieve sales as per budget plan.
• Study & Understand the Budget plan allocated to the team, work toward achieving the budget plan and target that set forth.
• Analyze market data and competitor information to develop comprehensive business strategies and action plans.
• Stay updated on industry developments, market dynamics, and regulatory changes that may impact our business.
• Obtain latest product / line-up information & demos from Engineering team.
• Obtain customer / market information in region of responsibility.
• Map customers to product roadmap of Company’s Strategy.
• Introduce company’s latest technologies to relevant customers.
• Identify best strategy / business model for each customer / product.
• Coordinate efforts with biz partners to realise business (based on business model).
• Negotiate pricing with Customers to maintain profitability as set forth.
• Plan buffer stock based on customer needs and company’s components supply.
• Follow up and ensure payment as per customer credit ratings.
• Project / Sales Analysis Report / Sales Trips Report or any adhoc report.
• Help and Coordinate with Market research activities based on supervisor instructions.
• Provide marketing report on market / product / country specific.
• Build and nurture strong relationships with existing and potential clients, partners, and industry influencers.
• Collaborate closely with cross-functional teams, including Sales, Marketing, and Product Development, to ensure alignment and effective execution of business development initiatives.
• Serve as the primary point of contact for international partners and clients, addressing their needs, resolving issues, and providing exceptional customer service.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications.

Digify is used in 138 countries today. We have more than 600,000 users worldwide.

THE ROLE

As our Customer Success Manager at Digify, you can choose to work on-site at our Singapore office or remotely, with occasional travel to Singapore as needed. In this role, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.

• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.
• Willingness to travel to Singapore on occasion if working remotely. 

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Integrated Media Manager (Singapore)

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As a Media Manager for our technology client, you will be responsible for collaborating with APAC-based and regional media agencies and internal stakeholders to manage ongoing cross-media initiatives and campaigns across multiple regions, assisting in implementing the regional rollout of global media planning tools. 

The person will be the day-to-day consultant on media strategy for the initiatives mentioned above, including but not limited to channel, audience and ad format strategy, best practices and optimisation to attain program efficiency goals. Basic knowledge of measuring channel/campaign effectiveness is useful for this role.

Role: 

• Manage central media projects that span all product areas, liaising with various local & regional agencies to collect and validate media data. 
• Attend meetings with relevant internal teams and agencies and be able to provide concise notes on key takeaways and actions. 
• Execute training to Marketing teams and agencies as global tools roll out in APAC.
• Provide exceptional support to run cross-channel initiatives in APAC and analyse results to surface key implications for the business.
• Manage agency workflow as it pertains to media, such as reporting, benchmarks and media forecasting.
• Own stakeholder narratives for internal regional, and global leadership on media plan strategy, reporting, roadmaps and learnings.

You:

• BA/BS degree or equivalent experience
• 5+ years of working experience within a marketing/media agency environment
• Solid project management skills and communication skills are mandatory 
• Strong proficiency with presentation software (e.g. Google Slides/PowerPoint) for producing presentations and Google Sheets/Excel for handling large data
• Strong data organisation skills, especially in Google Sheets, to efficiently summarise and present data (comfortable using pivot tables and functions)
• Experience in online/offline media strategy & brand planning experience
• High-level knowledge of channel/campaign measurement 

• Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

ABOUT YOUR ROLE :

The Market Development Manager (ASEAN) will be responsible, as a part of a team, for driving top line growth and developing new business opportunities utilizing a full suite of Avery Dennison Smartrac RFID solutions and products for multiple focus industries, including Retail, Healthcare, Logistics or Ecommerce.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Lead, enable and own responsibility for execution and sales results for the including Retail, Healthcare, Logistics or Ecommerce.
• Identify and develop long-term strategic business opportunities. 
• Develop and maintain working relationships with line-of-business partners at the customers’ organization. 
• Act as a business innovation lead for customers’ and prospects’ strategic digital identity initiatives supporting, for example, Supply chain transparency including Retail, Healthcare, Logistics or Ecommerce.
• Develop trusting, lucrative business relationships with key decision makers as a proponent of RFID technology integration initiatives.
• Work with prospective customers to identify unmet needs, and present compelling solutions. 
• Communicate and link key value propositions and differentiators to customers with Avery Dennison Smartrac solutions set.
• Initiate, determine, and present ROI business case analysis. 
• Craft customized go-to-market strategies for regions and individual customers. 
• Stay abreast of industry trends by attending trade shows, events and staying on top of market insights as well as global branding trends. 
• Build a positive relationship with key influencers and foster healthy ecosystem partner communities.
• Incorporate knowledge of the industry to engage with ecosystem partners to develop market right products, support materials and pricing recommendations across RFID solutions.
• Collaborate with other Avery Dennison business units to identify and evaluate opportunities that convert into “land and expand” outcomes.
• Support the creation of Sales training content and tutorials for the internal and external partners.
• Identify, assess, develop and manage new programs and new business opportunities leading to successful commercialization efforts. 

The incumbent will manage the day-to-day operations and maintenance of the campus, all aspects of building, workplace safety and fire safety, improvement projects which entail feasibility studies, budgeting, project management, procurement, regulatory compliance and design review, quality assurance and timely delivery for successful handover.

S/He will drive initiatives to enhance effectiveness and efficiency of divisional policies, system and processes to support the operations and services of the institution in its current campuses and the new Campus.

Key Responsibilities

• Develop, review and update Environment, Health and Safety (EHS) policies and related documents in the safety management system. Formulate and administer comprehensive Risk Management and review safe work procedures.
• Enforce safety rules & regulations to ensure good and safe work environment. Conduct regular safety inspections, recommend control measures, monitor and improve WSH performance.
• Conduct and facilitate monthly safety committee meetings, coordinate and organise campaigns, trainings and WSH activities to enhance safety awareness and knowledge.
• Conduct incident and accident investigations and recommend corrective / preventive actions.
• Advise the division on matters pertaining to EHS issues and the application of licenses and liaise with the relevant authority for license and permit issues.
• Conduct and coordinate fire drills and the formation of CERTs and obtain Fire Certificate in compliance to Fire Safety Act & Regulation.
• Audit, inspect and test all fire alarm and protection systems to ensure compliance to Fire Safety Act & Regulation.
• Collate and prepare WSH reports for reporting and presentation to the HOD.
• Develop, implement, review, update emergency preparedness & response programs and procedures to protect lives and organisation assets.
• Responsible for all aspects of facility management and maintenance activities, addition/alterations, upgrading/refurbishment works to the estate that includes building services, Mechanical & Electrical (M&E) systems, security system, housekeeping, security services, horticultural, general logistics and regulatory requirements.
• Manage service providers deployed at the estate and ensure they maintain appropriate quality standards, adhere to maintenance work order executions, preventive maintenance compliance, timely delivery, facility resource management and inventory control.
• Ensure that service providers carry out works with the necessary risk assessments and safety work procedures in place to manage works and project risks.
• Obtain stakeholders’ requirements to plan and review space programme for the development of campus, buildings and facilities to support the academic, administrative and student activities.
• Any other duties as assigned from time to time.

Job Requirements

• MOM registered WSH Officer and qualified Fire Safety Manager.
• Minimum 8 years of relevant working experience as a WSHO and FSM, preferably in the tertiary education environment with recognised Degree / Diploma, preferably occupational safety and/or environmental health or related fields.
• Familiar with local regulatory requirements related to workplace safety and health, and all other aspects of safety.
• Possess ISO and OHSAS knowledge and implementation. Certificates in QEHS Internal Auditing (ISO 9001, ISO 140001, OHSAS 18001) will be significantly favoured.
• Proven track record in managing functions such as policy, planning and project management.
• Self-driven, resourceful team player with good analytical, communication, writing and interpersonal and change management skills.
• Proficiency in MS Office applications, relevant Singapore Standards, Codes of Practices, and regulatory guidelines.

Interested candidates are invited to submit their MS Word formatted CV with the current and expected salary remunerations.

• JonDavidson Pte Ltd • EA Lic-22S1412 • MOM Reg No-R1440770 •

This HR generalist role will be reporting to the Chief Human Resources Officer. He / She will assist in HR projects as well as the following portfolio:

Training & Staff Engagement / Welfare

• Plan and provide learning administration for staff including course registration, maintenance of records, training bonds, etc.
• Maintain all training databases/documents.
• Plan, arrange and liaise with external vendors for training courses.
• Handle training-related matters with government and related agencies (including applications and claims of training grants).
• Plan the Annual Staff Engagement Calendar.
• Organize Staff Orientation, Wellness / Engagement activities eg. D&D, Team Bonding activities, etc.
• Implement Employee Satisfaction Survey.

Payroll / Compensation & Benefits

• Supervise and act as a backup to the payroll function and ensure timely salary inputs with accuracy.
• Maintain accurate and up-to-date employee personal data in InfoTech system, manage leave administration and prepare HR letters.
• Manage grants and funding claims.
• Ensure timely submission of monthly CPF payments, tax filing for both local and foreign employees.
• Prepare payroll journal for reporting.
• Prepare Annual Manpower Budget and Annual Increment & Bonus exercise.
• Handle yearly renewal for staff insurances, medical, etc.
• Assist with disciplinary and grievances handling as and when required.
• Participate in the development and implementation of HR policies for the organization.
• Undertake other HR functions and ad-hoc duties as and when assigned.

Requirements:

• Degree in Human Resource/Business or its equivalent.
• 5 years’ of experience in full spectrum of HR.
• Good knowledge of Employment Act and HR practices and regulations.
• Numeric, strong analytical and forecasting skills.
• Hands on experience in Infotech / Frontier system an added advantage.
• Team player with good Communication and Writing skills.
• High proficiency in Microsoft Office applications eg. Power point, Excel.

The incumbent will manage the day-to-day operations and maintenance of the assigned campuses, all aspects of building, improvement and fit-out projects which entail feasibility studies, budgeting, funding approval, design, project management, procurement, regulatory compliance and design review, quality assurance and timely delivery for successful handover. S/he will plan and drive initiatives to enhance effectiveness and efficiency of divisional policies, system and processes and implement projects to support the operations and services of existing and new campuses.

Key Responsibilities

• Responsible for all aspects of facility management and maintenance activities, addition/alterations, upgrading/refurbishment works to the estate that includes building services, Mechanical & Electrical (M&E) systems, security system, housekeeping, security services, horticultural, general logistics and regulatory requirements.
• Manage service providers deployed at the estate and ensure they maintain appropriate quality standards, adhere to maintenance work order executions, preventive maintenance compliance, timely delivery, facility resource management and inventory control.
• Ensure that service providers carry out works with the necessary risk assessments and safety work procedures in place to manage works and project risks.
• Obtain stakeholders’ requirements to plan and review space programme for the development of campus, buildings and facilities to support the University’s academic, administrative and student activities.
• Review the designs/specification/drawings submitted by consultants and/or contractors, to value add to achieve quality, compliance and value for money.
• Attend meetings and to carry out inspections on site to check that the works carried out by the contractors meet the desired quality/workmanship, completed on time and within budget.
• Be part of the sustainability workgroup, draft policies, implement initiatives and compile data and statistics for reporting.
• Undertake any other tasks or responsibilities as required by Management in the course of work.

Job Requirements

• Minimum 8 years of relevant experience with recognised degree in Engineering, Building, Estates or Architecture.
• Proficiency in MS Office applications, relevant Singapore Standards, Codes of Practices, and regulatory guidelines.
• Proven track record in managing functions such as policy, planning and project management.
• Self-driven, resourceful team player with good analytical, interpersonal and change management skills.
• Good oral and written communication skills.
• Ability to exercise initiative, manage pressure, multi-task and work independently in a fast-paced environment.
• Innovative and technology savy.
• Be involved in after office works when necessary and required.

Interested candidates are invited to submit their MS Word formatted CV with the current and expected salary remunerations.

• JonDavidson Pte Ltd • EA Lic-22S1412 • MOM Reg No-R1440770 •

We are a System Integration (SI) company seeking a motivated Junior Project Manager to manage small-scale infrastructure and network projects. In this role, you will oversee project execution, ensure timely delivery, and work closely with clients and technical teams to meet project objectives. Candidates with experience as a Project Coordinator or Service Delivery Manager are encouraged to apply.

Key Responsibilities:

• Plan, coordinate, and execute small-scale infrastructure or network projects.
• Work closely with clients, vendors, and internal teams to define project scope, objectives, and deliverables.
• Develop and maintain project schedules, track milestones, and ensure projects stay on track.
• Coordinate resource allocation and monitor project progress against timelines and budgets.
• Identify and address project risks, escalating issues when necessary.
• Prepare regular project updates and reports for stakeholders.
• Ensure project documentation is accurate and up-to-date.
• Assist in managing post-implementation support and project handovers.

Requirements:

• Proven experience as a Junior Project Manager, Project Coordinator, or Service Delivery Manager.
• Knowledge of infrastructure or network systems and technologies.
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills to work effectively with clients and cross-functional teams.
• Proficiency in project management tools and software is a plus.
• PMP, PRINCE2, or other project management certifications are an advantage but not mandatory.
• Diploma or Degree in IT, Engineering, or a related field is preferred.

Position Overview:

NTT Data Singapore is looking for an experienced Client Project Manager to lead and direct multiple client projects, ranging from standard to complex. The successful candidate will work closely with stakeholders to deliver projects from original concept through to final implementation, ensuring client satisfaction, scope control, and seamless handover to operations. The Client Project Manager will be accountable for ensuring that projects are delivered on time, within budget, and to the required quality standards.

Key Responsibilities:

• Lead and direct multiple concurrent projects, managing scope, budget, and timeline.
• Engage with all stakeholders to take projects from initial concept through to final implementation and handover.
• Act as the primary point of contact for the client, managing escalations and ensuring client satisfaction throughout the project lifecycle.
• Ensure project solutions meet client expectations, remain within the agreed budget, and adhere to quality criteria.
• Document and manage project risks, issues, and change control processes.
• Provide clear, concise communication to all stakeholders.
• Oversee pre-sales activities by working with sales teams to scope and cost project solutions, including participating in client presentations and tender processes.
• Identify and influence potential sales opportunities by discussing NTT Data’s consulting and technical services with clients.
• Coordinate project team activities, delegating tasks and assigning resources as needed.

Key Requirements:

• Proven experience in end-to-end project management, including both application and infrastructure project delivery.
• Experience managing large-scale projects with a value greater than SGD 5 Million
• Possess PMP certification or equivalent
• Experience working with public sector clients, particularly in Govtech, DSTA, or HTX projects.
• Familiarity with Content Management System (CMS) deployment.
• Demonstrated vendor management skills.
• Must be a Singaporean Citizen due to project clearance requirements.

To maximize growth for the Supply Chain division, working across different industry sectors:

• The development of sector / sub-sector and product strategies, together with regions & countries
• Driving ‘growth accelerator' projects - combining sector strategy + product development + sales
• Develop partnerships with similar teams, collaborating on industry/sector intelligence, ensuring you have an up-to-date view on industry trends
• Identify sector specific or x-sector trends & markets to create significant opportunities, develop concepts & pipeline, together with regions & countries
• Support the development and execution of sales strategy for an initiative, incl. growth forecasts and go-to-market plans, value proposition, commercialization, sales collateral and community building
• Coach and develop country & regional teams, building skills and knowledge.

This role could be great fit if you have some of the following experience:

• Engaging with customers on research, discovery and sales
• A track record in business development
• Strong facilitation, messaging and influencing skills, at all levels
• Strategic & critical thinking
• Consulting skillset and experience
• Good knowledge of Supply Chain Operations.
• Deep expertise in a single sector or diverse experience across multiple sectors.
• Exposure to large, complex projects or operations.
• Proficient in working within complex regional and global matrix environments, including country-specific settings.
• Experienced in digital solutions and comfortable working with technology.
• Process-oriented with a consultative and collaborative approach.
• Demonstrated ability to effectively collaborate with and respect multiple cultures.
• A minimum of 5+ years in the logistics industry

Position Overview

ServiceNow is seeking a highly organized, goal-oriented, and self-directed Partner Marketing Professional to join our dynamic marketing team. This individual will be an active contributor to our larger marketing initiatives, working closely with key partner leaders, Alliances, Channel Management, global and regional campaign teams, and various ServiceNow business units. The ideal candidate will possess proven experience in managing relationships with strategic partners and developing joint marketing plans, including market awareness and demand generation programs that align with revenue targets. Adaptability, integrated program development, and the ability to thrive in a fast-paced, high-tech environment will be critical to success.

Essential Duties and Responsibilities

• Strategic Partner Collaboration: Work closely with ServiceNow Account Directors and partners to gain a deep understanding of their business objectives and challenges. Translate these insights into a comprehensive partner marketing plan aligned with broader business goals.
• Joint Marketing Program Development: Create, manage, and execute joint marketing programs with partners that drive measurable growth in pipeline and revenue. Develop campaigns that align with both ServiceNow’s and the partner’s objectives.
• Global & Regional Campaign Execution: Localize and adapt global partner marketing campaigns for regional markets. Ensure consistent and impactful execution across regions, optimizing for local nuances and market needs.
• Cross-Functional Alignment: Facilitate collaboration between global and regional marketing teams, field marketing, and other stakeholders to ensure seamless program execution. Align partner marketing efforts with broader sales and business objectives for successful regional activation.
• Performance Tracking & Optimization: Measure key performance indicators (KPIs) and metrics to track the success of marketing initiatives. Regularly analyze program performance and provide actionable recommendations for continuous improvement.
• Agency & Resource Management: Manage local marketing agency relationships and resources to scale partner marketing programs. Ensure high-quality execution and timely delivery across the partner ecosystem.
• Innovation & Best Practices: Continuously explore new marketing trends, innovations, and best practices to enhance program effectiveness. Elevate partner engagement and campaign results through creative approaches.

Required Qualifications

• Experience: Minimum of 10 years of marketing experience, with a focus on Partner/Channel Marketing. Experience in regional marketing roles, particularly in global, matrix-based, and collaborative organizational settings, is preferred.
• Marketing Knowledge: Strong understanding of digital marketing, content creation, messaging, and execution. Proficiency in inbound and outbound digital strategies, including web, search, social, nurture, and relationship-based marketing.
• Communication Skills: Excellent verbal and written communication skills, with a proven track record of influencing and collaborating across teams and geographies. Ability to engage with senior executives and communicate at all organizational levels.
• Strategic Thinking: Ability to quickly understand complex concepts, translate technical capabilities into customer benefits, and develop strategic marketing plans that drive business results.
• Project Management Expertise: Exceptional project planning and execution skills, with a strong sense of ownership. Ability to multitask, prioritize, anticipate obstacles, and provide solutions in a fast-paced environment. Demonstrated drive for excellence in execution and achieving challenging goals.
• Storytelling & Writing: Strong storytelling and writing abilities to create compelling marketing content that resonates with diverse audiences.
• Global Perspective & Travel: Willingness to travel internationally for partner meetings, industry events, and customer engagement as needed.

Ideal Candidate Profile

The ideal candidate will be a strategic, results-oriented marketing professional with a proven track record of success in partner marketing within a high-tech environment. They will be comfortable managing relationships with diverse stakeholders, driving joint marketing initiatives, and navigating complex, global organizational structures. A passion for innovation, an analytical mindset, and the ability to adapt to changing market dynamics will be key drivers of success in this role.

Ninemer Communications is a local communication consultancy firm established in 2010. The agency has a strong roster of B2C and B2B clients spanning industries such as FMCG, government, MICE, travel and more. Our agency is looking for dedicated and dynamic individuals to add to our team.

WHO WE’RE LOOKING FOR

You are a dynamic strategic thinker with a strong drive for results and fostering client relationships. You are an innovative problem-solver, excel at managing multiple projects, and have a deep understanding of the latest digital marketing trends and technologies. Your flair for content creation sets you apart, and you instinctively know what captures attention on social media. You enjoy working alongside brands and organisations, and being part of shaping impactful marketing outcomes. If this sounds like you, write to us and share why you think you fit the job.

WHAT YOU WILL BE DOING

1. Communicate effectively and build strong relationships with clients.

2. Lead the team in managing ongoing social media, digital, and creative projects, ensuring high-quality and timely deliverables.

3. Proactively generate new ideas and opportunities to drive client success.

4. Strategise, plan, and develop end-to-end content in collaboration with the team.

5. Provide guidance to the team on digital and social content, as well as media buying (knowledge of media buying is a plus).

6. Manage community interactions by responding to customer inquiries and appropriately escalating issues on clients’ social media pages.

7. Manage monthly reports to extract actionable insights.

8. Share the latest trends and best practices of social media developments and tools.

9. Identify new business opportunities to contribute to the growth and profitability of the department.

10. Prepare new business proposals.

11. Other administrative duties

QUALIFICATIONS AND BACKGROUND REQUIRED

· Bachelor’s degree in Marketing, Communications, Business, or a related field

· Min. 5 years of experience in digital or social media marketing industry

· Good command of English and ability to copywrite

· Attention to detail - proofreading, editing and quality control of content from others

· Ability to create social media content and perform basic design editing using software such as Canva and Capcut

· Ability to analyse data and derive actionable insights for improved performance

· Proficient in using social media platforms and business suite – Facebook, Instagram, Threads, TikTok, X, Meta business, etc.

· Proficiency with Microsoft Suite: Excel, Word, Powerpoint

A SUITABLE CANDIDATE SHOULD ALSO HAVE THESE TRAITS

§ Great with project management and client management

§ Passion for social media and a creative mindset

§ Good analytics and data skills

§ Strong communication and interpersonal skills

§ Multitasking is a norm and able to work well under stress

§ Able to work independently and in a team

§ Meticulous and a real eye for detail

§ Responsible, diligent and reliable

§ Excellent time management and organisational skills to ensure deadlines are met

HOW TO APPLY

We would love to hear from you! Send us your CV, Cover letter, recent photograph, expected salary and date of availability to us.

Please write in to i[email protected]

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Job Summary:
The Customer Service Support Manager is responsible for leading and managing the entire customer service support team, including technicians and maintenance engineers, to ensure the delivery of exceptional customer support. This role involves overseeing daily operations, optimizing team performance, managing service quality, and maintaining strong relationships with customers.

Key Responsibilities

Team Management:

• Lead, supervise, and mentor the customer service support team, including technicians and maintenance engineers.
• Develop and implement training programs to enhance team skills and knowledge.
• Conduct performance evaluations, set goals, and provide feedback to team members.

Service Delivery Oversight:

• Ensure timely and effective resolution of customer inquiries, complaints, and service requests.
• Monitor and maintain service level agreements (SLAs) and key performance indicators (KPIs).
• Develop and refine processes to improve service efficiency and quality.

Operational Management:

• Schedule and allocate resources effectively to meet customer needs.
• Coordinate preventive maintenance, repair, and installation schedules for technicians and engineers.
• Ensure the availability of tools, equipment, and spare parts for field operations.

Customer Relations:

• Build and maintain strong relationships with key customers to ensure satisfaction and loyalty.
• Act as an escalation point for complex or critical customer issues.
• Gather and analyze customer feedback to identify improvement opportunities.

Reporting and Analysis:

• Prepare and present regular reports on team performance, customer satisfaction, and operational efficiency.
• Identify trends, bottlenecks, and areas for improvement through data analysis.

Compliance and Safety:

• Ensure all team activities comply with company policies, industry standards, and regulations.
• Promote and enforce safety protocols and practices in all field operations.

Strategic Planning:

• Contribute to the development of customer support strategies aligned with company objectives.
• Identify opportunities for innovation and cost optimization in service delivery.

Qualifications

• 6+ years of experience in technical support or field service environments.
• Strong leadership with experience managing customer service support team
• Experience working on-site with clients
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and reporting tools.
• Knowledge of industry-specific tools, IT hardware equipment, and technologies

Key Competencies

• Problem-solving and decision-making skills.
• Ability to work under pressure and handle escalations effectively.
• Strong organizational and time-management skills.
• Customer-focused mindset with a passion for service excellence.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.