Globecast is the leading global provider of content management and worldwide transmission services for professional broadcast delivery. The company operates a secure global satellite and fiber network to manage and transport 10 million hours of video and other rich media each year to direct-to-home satellite platforms; cable, IPTV, mobile and broadband headends; as well as corporate and digital signage networks.

Globecast Asia, headquartered in Singapore is primed to enhance its service offerings in the Asian media landscape. Globecast is an Orange subsidiary. We are seeking self-motivated individuals with a global mindset to be part of the Globecast family.

We invite applicants for the following position:

Technical Operations Center Operator

We are seeking a highly skilled and dedicated Technical Operations Center (TOC) Operators to join our dynamic team. The TOC Operators will be responsible for monitoring, troubleshooting, and maintaining the technical operations of a dedicated set of integrated systems designed to monitor a customer’s subscription video service. The service includes terrestrial networks and distribution systems. In addition to the essential functions listed below, this role will involve incident management and response to escalation from other Globecast BUs in other regions involved in the service. The ideal candidate must have a technical background in video, excellent communication skills, and the ability to thrive in a fast-paced environment.

Essential Functions :

• Demonstrate the ability to work well under pressure while exhibiting excellent customer service skills. Collaborate professionally with colleagues, supervisors, and customers to ensure a positive work environment.
• Communicate clearly and concisely, both verbally and in writing, providing accurate descriptions of events related to technical operation issues. Ensure effective communication with internal and external stakeholders.
• Participate in a fast-paced, deadline-driven environment, effectively juggling and prioritizing multiple tasks and demands. Adapt quickly to changing priorities.
• Conduct first-line fault diagnosis and rectification or escalate issues as necessary. Respond promptly to technical issues, coordinating troubleshooting and rectification efforts with internal and external stakeholders.
• Take responsibility for the deployment of redundant systems during failure conditions, ensuring minimal impact on services.
• Monitor video, audio, and other streaming services for quality and continuity. Escalate issues and discrepancies to supervisors or engineering staff for prompt resolution.
• Configure monitoring systems and perform low-level maintenance of transmission equipment and systems. Maintain a thorough understanding of operational procedures and signal flow within the scope of the TOC.
• Possess a comprehensive understanding of the technical configuration of media broadcast systems. Read and comprehend high-level signal flow and equipment documentation.
• Manage alarm systems and monitoring probes, utilizing tools. Experience using TAG monitoring is a beneficial. Generate logs and fault reports.
• Ensure all relevant documentation is correct and up to date. Respond immediately to on-air emergencies, restoring programming as quickly as possible. Accurately report all on-air anomalies and discrepancies using discrepancy reports.
• Perform other duties as assigned to meet departmental and company needs.

Qualifications & Requirements :

• Relevant Technical qualification from ITE; Polytechnic and/or equivalent qualification.
• Proficiency with MS Office (Word, Excel, and PowerPoint) and other basic desktop applications (i.e. MS Outlook, Exchange, internet tools, etc.) is assumed.
• Strong communication and good interpersonal skills.
• Familiarity with broadcast workflows.
• Understanding of streaming video.
• Keen interest in Sports & live broadcasting is an advantage.
• Monitoring of Video streaming services using probes and tools provided by premium OTT service provider.
• Manage the transmission path for acquiring video and routing sources ensuring overall OTT service availability.
• Respond to automatic alerts, escalations in timely manner and identify issue for proactive actions for service recovery.
• Open trouble tickets and activate incident management procedures by alerting internal and external teams. Remain service owner till the time issue is resolved and incident report is generated with conclusion.
• Receive and track maintenance notifications. Co-ordinate internally and externally to conclude such maintenance without or minimal impact on streaming services.
• Log issues and provide incident management reports.
• Manage communication with content partner and other global TOCs.
• Perform proactive transmission routine tasks.
• Perform request for streaming channels turn-ups and turn-downs based on standard communication.
• Previous working experience in similar roles would be beneficial.
• Prior working experience with video streaming systems is beneficial.
• Knowledge of video streaming formats and video broadcast ingest is recommended.
• Decision maker and problem solver, critical eye for diagnostics.
• Ability to perform technical troubleshooting to second line level, particularly networking.
• Must be willing to work rotating shifts that include nights, weekends and public holidays.

We regret that only shortlisted candidates will be notified.

Job Description:

Be part of an exciting FAB Team working on cutting-edge advanced packaging process technologies. Partner and work with various teams in IME, to be the lead in FAB inventory management, logistic planning, and its related operations to always enable smooth operations and develop packaging solutions and taking the solutions from concept to production.

This position is based in Singapore.

Responsibilities:

• Looking for a reliable, agile, resourceful, meticulous and professional individual.
• Lead in plan, sourcing and initiate - raise purchase requests accordingly to day-to-day materials / spare parts requirements to ensure stock adequacies, required to ensure smooth Fab operations.
• Follow through the orders from the start of purchase till delivery and to ensure that goods are delivered are on time (include coordination of shipments etc. with forwarders when required etc.)
• Provide good supports on logistics and inventory movements required to enable smooth FAB cleanroom operations.
• Excellent interpersonal skills and communication skills so to work seamlessly with various stakeholders to ensure inventory adequacy and logistics efficiencies.
• Self-starter with strong ability to work with own initiative under minimal supervision.
• Process strong sense of customer service mind-set and teamwork.
• Strong flexibility and ability to handle multiple requests from across teams.
• Good communication, analytical, problem-solving skills.
• Put-up good initiatives to move forward towards systematic inventory digitalization.
• Ability to work in a multi-task environment and perform other duties assigned by Department Managers.

Experience:

• Education: Diploma in engineering discipline. Preferably in procurement, supply chain logistic/ warehouse operation.
• At least 3 years of related semiconductor engineering experiences; with good wide contacts with semiconductor material suppliers, equipment vendors.
• Relevant experience in analytics or strategic reporting will be an advantage.

Job Description:

Be part of an exciting FAB Team working on cutting-edge advanced packaging process technologies. Partner and work with various teams in IME, to be the lead in FAB inventory management, logistic planning, and its related operations to always enable smooth operations and develop packaging solutions and taking the solutions from concept to production.

This position is based in Singapore.

Responsibilities:

• Looking for a reliable, agile, resourceful, meticulous and professional individual.
• Lead in plan, sourcing and initiate - raise purchase requests accordingly to day-to-day materials / spare parts requirements to ensure stock adequacies, required to ensure smooth Fab operations.
• Follow through the orders from the start of purchase till delivery and to ensure that goods are delivered are on time (include coordination of shipments etc. with forwarders when required etc.)
• Provide good supports on logistics and inventory movements required to enable smooth FAB cleanroom operations.
• Excellent interpersonal skills and communication skills so to work seamlessly with various stakeholders to ensure inventory adequacy and logistics efficiencies.
• Self-starter with strong ability to work with own initiative under minimal supervision.
• Process strong sense of customer service mind-set and teamwork.
• Strong flexibility and ability to handle multiple requests from across teams.
• Good communication, analytical, problem-solving skills.
• Put-up good initiatives to move forward towards systematic inventory digitalization.
• Ability to work in a multi-task environment and perform other duties assigned by Department Managers.

Experience:

• Education: Diploma in engineering discipline. Preferably in procurement, supply chain logistic/ warehouse operation.
• At least 3 years of related semiconductor engineering experiences; with good wide contacts with semiconductor material suppliers, equipment vendors.
• Relevant experience in analytics or strategic reporting will be an advantage.

Responsibilities:

• Lead, direct and manage a team that delivers consistent high level service quality and customer satisfaction
• Resolve critical or escalated issues arising from the operations
• Plan and monitor team schedule to ensure adequate manpower to support operational demands and business objectives
• Manage and oversee administrative functions to ensure that all paperwork is processed efficiently and in a timely manner and meet all compliance requirements
• Motivate staff and develop effective working relationships with peers and customers
• Train and certify new employees on all performance standards and provide career development opportunities through training
• Help to conduct annual performance reviews for all employees within department
• Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures
• Assist the operation manager in day to day operation of the warehouse

Requirements:

• Minimum 3 years of experience in logistics industry
• Minimum 2 years of supervisory experience
• Experienced working in a dynamic environment
• Possess strong warehousing experience in leading a team
• Prepared to be hands-on when the situation calls for it
• Possess good communication and interpersonal skills
• Adaptable, enjoys working in a fast-paced, fast-changing environment
• Computer literate in MS Office and experienced in SAP/WMS would be an advantage