d²X Expertise is a global IT Services company dedicated to Project Management, Service Management and Contract Management operations.
We provide to our customers, CxOs (CIO, CTO, COO, CEO) of multinational, or large international companies, a full range of services to secure their commitments.
Headquartered in France with offices in Belgium, Switzerland and Singapore. Our consultants have both a strong experience and the right soft skills to steer and manage multi-level projects and complex IT projects.
- Project Management: PM in infrastructure, solution, application, IT Project Office set-up, Business Analyst…
- Service Management: implement ITIL process, Service Catalog, SLA, KPI, Change Management, Service Delivery Management, Outsourcing Contract Management)
- Contract management: Transition Manager, Relationship Manager, Contract manager..
We serve key accounts across Asia & Europe in multiple industries which includes Manufacturing, Financial Services, Transportation & Logistics, Telecom.
KEY ACTIVITY
As an IT Operator, you will play a key role in overseeing the availability and performance of the IT systems, infrastructure, and processes that support our data operations. Your responsibilities will include proactively monitoring and addressing potential issues such as batch delays, FileSystem errors, and system anomalies.
Key Responsibilities:
- Batch Job Management: Monitor end-of-day batch processes to ensure timely initiation. Conduct initial analysis of failures, perform recovery actions, and escalate to relevant stakeholders when needed. Check critical job milestones to ensure completion on schedule.
- Application System & Infrastructure Monitoring: Continuously monitor alerts for any issues with applications, servers, services, disk space, or other system resources, and notify support teams when necessary.
- Service Requests & User Support: Handle user requests such as running one-time jobs, scheduling new tasks, copying/resending files, troubleshooting transactional issues, and involving experts when required.
- Software Release Support: Assist in supporting software releases by pausing and resuming batch jobs as needed, ensuring that all systems are operational for post-release user testing.
- System Patch & Upgrade Support: Support the execution of regular system patches and third-party upgrades, ensuring minimal disruption during these activities.
- Disaster Recovery & Business Continuity: Maintain awareness of disaster recovery plans to ensure continuous operations and minimize disruptions in the event of a disaster.
Required Skills & Experience:
- Batch Processing: Familiarity with batch job processing and troubleshooting.
- TWS (Tivoli Workload Scheduler): Proficient in TWS for creating and analyzing plans, as well as troubleshooting issues related to job failures and system resources.
- Scripting: Strong knowledge of Unix Shell scripting.
- TWS Administration: Experience with TWS functions, including installation, configuration, maintenance, and troubleshooting.
- Expert Troubleshooting: Expertise in resolving issues with the Master Domain Manager, FTA Unlinks, failed jobs, and full file systems.
- Ticketing Tools: Experience with Jira and HP Quality Center for managing and tracking issues.
- System Performance Monitoring: Proven experience in system performance evaluation and tuning to optimize efficiency.
Additional Responsibilities:
- Risk Management: Proactively identify risks and raise issues with the client team along with mitigation plans.
- Business Process Management: Support Business Continuity Planning (BCP) and process documentation/analysis.
- Leadership & Organization: Ability to plan, organize, lead, and manage tasks efficiently.
Communication & Coordination:
- Strong communication skills for collaborating with staff at all levels.
- Advanced customer service capabilities.
- Ability to schedule and facilitate meetings with both offshore and onsite teams.
Financial & Control Activities:
- Ability to detect anomalies in financial reports, budgets, and other documents.
- Experience in resource management and performance reviews.
- Capability to manage tasks related to forecasting, financial projections, and segregation of duties.