As a key member of the Sales Support Team, the Customer Care (Sales Support) reports to the Head of Sales (Singapore and Malaysia). The role focuses on delivering excellent service to our customers with dedicated market focus. The responsibilities include handling customers' queries professionally to orders being placed within the expected timelines and manage inbound contacts via three (3) channels such as phone, email, and periodic sales visits.

The objective is to drive sales growth through contract renewals of the existing contracts, enhance customer satisfaction, and stay informed about the industry trends.

Key Responsibilities:

• Inside Sales Management: Lead the inside sales team in identifying and developing sales opportunities, supporting sales strategies, and achieving sales targets.
• End-to-End Operations: Oversee the entire sales support process, from after-sales support and qualification to order processing, delivery coordination, and post-sales follow-up, ensuring smooth execution and customer satisfaction.
• Team Leadership: Manage, motivate, and mentor a team of sales support professionals, ensuring high performance and continuous development.
• Customer Relationship Management: Build and maintain strong relationships with customers, acting as a liaison between the sales team and customers to ensure excellent service delivery.
• Sales Support & Coordination: Provide administrative and operational support to the sales team, including preparing quotes, processing orders, coordinating shipments, and handling customer inquiries.
• Sales Reporting & Analysis: Monitor sales performance and generate regular reports, analyzing data to provide actionable insights and recommend improvements.
• Collaboration with Cross-Functional Teams: Work closely with other departments (e.g., logistics, finance, marketing) to ensure smooth sales operations and resolve any issues that arise during the sales process.
• Process Improvement: Continuously evaluate and improve sales processes and systems to increase efficiency, reduce errors, and enhance customer satisfaction.

Requirements:

• Degree in Business Administration or Lifescience and Biology related qualifications
• Minimum of 3 years of experience in sales support or inside sales, with at least 1 years in a leadership role.
• Work experience in a SME trading or distributor environment
• Proven ability to lead and manage a team, driving results through effective coaching, training, and performance management.
• Excellent communication and interpersonal skills, with the ability to interact effectively with internal teams and customers.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong problem-solving skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.
• Ability to work collaboratively with cross-functional teams and drive operational efficiency.
• A proactive, results-oriented mindset with a customer-centric approach.

Preferred Qualifications:

• Experience in sales support or inside sales within the Life Sciences or healthcare industry is a plus.
• Knowledge of Trade Facilities like Letter of Credit is advantageous

Responsibilities:

• Collaborate with product and business team to create solutions considering user needs and technical challenges
• Work with designers to maintain consistent creative visual standards and governance across user journeys
• Translating the product vision through research, sketching, prototyping, user-testing, and iteration related to digital product design.
• Plan and conduct research to gather insights or validate hypotheses and design solutions
• Designing user flows, wireframes, mockups, and high-fidelity product prototypes according to the UX concept for Digital products
• Interpret both quantitative and qualitative data as parameters to be documented in the design decisions
• Designing interface element (UI) graphics according to design guidelines to increase product usage with appropriate design methods
• Prepares all design assets for submission to the developer.
• Design low-fi, high-fi wireframes, suggesting copywriting (if applicable)
• Articulate design concepts, and required interaction with stakeholders
• Ensure the consistency, and usability, for applicable devices, and systems., i.e., iOS and android

Requirements:

• Min 5-8 years of relevant experience
• Proficiency in user-centered design and research methodologies, with strong collaborative skills for cross-functional teamwork.
• Solid understanding of current UI design practices to create an efficient & seamless user experience, and a passion for user interface design and understanding of UX processes.
• Working experience on prototyping, Visual design applications (Figma, Adobe XD, Sketch etc), Wireframing and User Flows

The Job

• Gathering Feedback: Actively collect and analyze feedback from Driver-Partners to understand their needs and improve their experience.
• Code of Conduct Monitoring: Identify and report any Driver-Partners who violate our Code of Conduct (COC) to ensure a safe and respectful environment for all.
• Issue Escalation: Collaborate with the Partner Trust team to escalate issues and feedback, ensuring timely resolution and support.
• Partner Rewards: Implement and manage various campaigns to reward our Driver-Partners for their hard work and dedication.
• Educational Engagement: Conduct educational sessions focused on Safety and Quality to enhance the knowledge and skills of our Driver-Partners.
• Event Assistance: Support engagement events by performing ad hoc duties such as distributing goodies, packing items, and ensuring a positive experience for all participants.

The Talent

• Driving license Class 3 /3Awith min. 2 years’ experience
• Strong communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Detail-oriented with strong organizational skills

Next Step

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Driver Engagement
• Only shortlisted candidates will be contacted

Isaac Tan Yang En

EA Licence No: 91C2918

Personnel Registration No: R24123927

Key Responsibilities:

• Provide administrative support to the sales team to ensure smooth operations.
• Prepare and issue quotations, delivery orders, and related documentation.
• Generate packing lists for warehouse teams and coordinate with the shipping department.
• Communicate with customers regarding delivery schedules, changes, and inquiries.
• Liaise with suppliers to ensure timely procurement and delivery of goods.
• Maintain accurate records of purchase orders, delivery documents, and shipping schedules.
• Assist in resolving issues related to delayed shipments, damaged goods, or order discrepancies.
• Collaborate with warehouse and logistics teams to ensure efficient distribution processes.
• Perform general administrative duties such as data entry, filing, and responding to inquiries.

Requirements:

• Diploma in Business Administration, Supply Chain Management, or a related field.
• At least 1–3 years of experience in purchasing, logistics, or administrative roles.
• Team player with a proactive and problem-solving attitude.

Work Details:

• Working hours: Monday to Friday, 9:00 AM to 6:00 PM.
• Location: Bukit Batok
• AWS available

You may send your resume to [email protected] for more information.

Regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Pan Hong (Reg No. R2094728)

Responsibilities

· With/Without Experience

· Training Provided

· Assist in full set import/export shipping documents

· Maintain, update & monitor documents and database

· To provide any administrative support and duties

Requirements

· Min ‘N’/ ‘O’ Levels / ITE / Polytechnic / Fresh Graduate

· Knowledge of document flow an advantage

· Able to commence work immediately

· 5 day work week

· Working hours (9am-6pm)

· Bukit Batok Crescent

Responsibilities

• To achieve Company’s business growth (budget/target) with existing resources
• To manage and expand existing business and contribute to meet sales KPI
• Manage a portfolio of existing and potential customers via telephone contact
• Build a strong client relationship and grow accounts to their maximum potential
• Coordinate with different department and act as the customer’s point of contact to ensure all queries, problem or issues are dealt with appropriately
• Maintain teamwork by incorporating positive attitude
• Ensure that customer information is maintained accurately on the database
• Identify and reduce all business and financial risks through effective implementation and monitoring of controls
• Implement and maintain internal audit policies and procedures in accordance with best practice
• Sales support – preparing Quotation, oversea coordinate, monthly tariff & reporting
• Carry out any ad-hoc task as and when assigned by the Company

Requirement

• Diploma in Logistics/Supply Chain Management or a related field
• Good problem-solving skills and able to work under pressure
• Well-organized with a keen eye for detail
• Able to work independently or in a team-based environment
• Proficient in Microsoft Office
• Preferably 2 to 3 years’ experience in sales and freight forwarding industry
• Possess knowledge on logistics, import/export procedures and Incoterms
• Good command of English written and spoken
• Good customer service and communication skills

On behalf of the hiring company, we are looking for suitable personnel to join them as an Administrative Executive

Responsibilities

• Prepare schedule letters quotations for customers and follow up
• Coordinate with internal and external stakeholders to ensure work success.
• Input and maintain data in systems
• Handle incoming and outgoing correspondence, including emails, phone calls, and mail.
• Organize and file documents according to established procedures.
• Any other duties assigned from time to time

Requirements

• Diploma in Business or related discipline
• Minimum 1 year of relevant experience
• Comfortable in communicating with clients
• Able to work well independently and in a team
• Comfortable working in an engineering environment
• Well-versed with Word, Excel, and process systems
• Attention to detail and accuracy.

Work location: East (short working distance to MRT)

EA License: 22C0971 | R21101298

We are seeking a talented Technical Support professional to join our dynamic team at Backer Cellnergy Pte Ltd. In this role you will be responsible for providing exceptional technical support to our valued customers. Your expertise in Electrical/Electronic Engineering will be crucial in ensuring our products and services meeting our customer's requirement.

Responsibilities

Site Visit:

1. Attend to Customer’s site visit and assist to carry out piping or equipment measurement and installation of our products. (For Singapore and Malaysia Regions).
2. Produce drawings and work on BOM list after taking measurement.

Production:

1. Assist in measurement and cutting of PTFE sheets and fabrics.
2. Assist in soldering works for cables connection.
3. Assist in clamping of connectors.
4. Perform data entry to SQL system.
5. Ad-hoc duties as assign from time to time.

Requirements

· Higher Nitec in Electrical Engineering

· Independent, self-starter, team player, eager learner, initiative and responsive

· Experience in Semiconductor and Building and Services industry.

. Possess good electrical knowledge. Electrical panel design and auto-cad knowledge will be an added advantage.

. Able to attend to site visit and assist in measurement and installation of our products.

(For Singapore and Malaysia Regions).

· Possess class 3 driving license to use company’s van to attend to customers site visits.

. To produce drawings and BOM after site visit or survey.

Job summary

The Technical Support is primary responsible for carry out installation of our products and support in production work order.

Daily visit of clients at their premises mostly retails outlets
On-Site notes taking, discussion with client
Replying customer enquiries and feedback
Act on the feedback to ensure quality delivery of services
Responsible for meeting sales quota with the sales team
Handling sales inquiries and quotations from customers
Handling pre and post sales enquiries from customers
Entering confirmed orders
Arrange and track delivery of services and ensure that the services are up to standard
Communicate with clients regarding on their orders and our products
Job Requirements
Require to work on alternate Saturday and Sunday
Speak Mandarin to customers and read simple written Chinese
Good verbal and written communication skills
5.5 day work week

Visiting clients in the weekend 2 times a month

Experience in Sales to Retail and Stationary is advantages
Require to travel to clients retails store

Summary:

• Responsible for providing Application Support in all stages of the Information Team Management (>5 people across regions)
• Capability to resolve incidents & minimize downtime by effectively managing & escalating issues through different support levels.
• Maintain high-quality support by implementing best practices and continuous improvement processes.

What you'll do:

The holder of the position is mainly responsible for the following areas in coordination with his / her superior:

• Responsible for providing Application Support in all stages of the Information Technology (IT) application life cycle related to Sourcing / Retail organization;
• Responsible for handle change requests, Service request and Incident tickets; ensuring proper ownership and closure of these request/tickets
• Responsible to create and secure appropriate approvals for planned and ad-hoc system changes
• Perform escalation procedures to senior levels, annual capacity planning & ensure high availability of system up-time
• Collaborate with Business Analysts, Architects, Application delivery teams to drive ITIL best practices through Agile methodology
• Confirm / Follow Service Level Agreements (SLA) with users, which includes the level of application support maintenance
• Create documentation of the support services to be delivered based on each application’s functionality
• Ensure Project Transition into Business As Usual follows the gate review
• Manage the vendors service quality, support standards in accordance to corporate policies and agreed SLA guidelines
• Formulate a problem solving & decision-making approach to handle issues for a given application’s issues.
• Assess the need of training and plan for training sessions
• Prepare & Present Weekly and Monthly Reporting keeping teams accountable for their tasks
• Support IT audit activities when required / Maintain clear visibility of Active User Account / Password guidelines & Roles assignment
• Strong team player managing a team of 6 people across regions

What you'll need:

• Degree in Engineering, Computer Engineering/Science or Information Technology
• At least 7 to 9 years of relevant experience in Application Support and Operations
• Experience with PLM is required (Centric Software, CBX, Bamboo)
• Experience in Sourcing operations/ Retail environment is a bonus
• Must have handled activities like incident management, problem management, release management, root cause analysis, deployment and monitoring;
• Understand Software Development Life Cycle SDLC, experience working with business users, various IT teams and vendors in managing the project cost and project risk
• Experienced with ERP ( SAP, PLM, Inhouse bespoke Applications ), Reporting domains
• Excellent team player with the ability to communicate across all levels within the organization
• Positive attitude & able to work under pressure;
• Managerial experience required
• Excellent technical troubleshooting & problem solving skills
• Good level in English is a must
• Strong interpersonal & communication skills.

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

Working Location: Senja Care Home

The Senior Operations Support Executive (OSE)/Assistant Manager (AM) assists in nonclinical administration and support operations to manage the Care Home facilities and a team to run daily administrative, operational, logisitics, maintenance, safety and security activities required to deliver the required resident services to the healthcare team and residents of the Care Home. The Senior OSE/AM supports the Centre Director/Manager
and Chief Operating Officer (COO) in managing the various support operational services, as decribed in the next section, in an effective and efficient manner in accordance to stipulated service level standards.

• Deliver all support services of the Care Home and maintain targeted performance standards.
• Plan, coordinate and manage the various operational support services in providing day to day operations & administration, procurement & logistics support, cleaning, maintenance, safety and security services.
• Facility Assistants in supporting facilities management, food provision, laundry services, equipment maintenance, logistics, fire safety requirements, general administration support, provision of transport arrangements, and procurement of equipment and services.
• Work with and manage the outsourced vendors and ensure that their performance is up to stipulated service standards.
• Assists the CM to supervise and work closely with the following staff:
  1. Facility Assistants and / or outsourced vendors to ensure and upkeep the
  cleanliness of the general and common areas of the Care Home premise(s).
  2. Appointed maintenance contractors to provide proper and regular maintenance of all furniture, fixtures and equipment in the Care Home premise(s).
  3. Security staff or outsourced vendors to ensure physical security of the Care Home premise(s).
  4. Facility Assistants (Laundry) to ensure and maintain the proper laundering, folding and delivery of resident-related linen, clothing, curtains; maintenance of machinery, and coordinating of transport services to ensure timely exchange and delivery of soiled/clean linen. This includes management of drivers (if any).
  5. Healthcare/Facility Assistants or outsourced food vendors to ensure kitchen cleanliness, and the safe and proper management and handling of food in the kitchen.
  7. Handyman to ensure simple defects are rectified properly, safely and in a timely manner. 8. OAA/ MSW/ Finance Exec/CCR Exec to attend to internal / external customers’ enquiries and feedback.
  9. OAA to provide general administration include stationary supplies, office
  administration support
  10. Relevant staff on workplace safety and fire safety requirements to ensure compliance to organization and national requirements.
• Ensures proper maintenance of administrative records, general stores, office equipment and stationery. This includes tagging, tracking and management of inventory.
• Adheres to the procurement protocols for the procurement of equipment, supplies, etc, including preparation of the documentations required for procurement process, taking delivery and entering invoices for claims purposes.
• Assists to collate monthly duty roster for the respective section within the operations department.
• Leverages on the Integrated Healthcare Asset Management (IHAM) system to manage FM workflow and the company’s assets.
• Collates operational statistics and assist in the preparation of reports.
• The Assistant Manager will lead the team and be accountable to the Centre
  Director/Manager in ensuring that the above-mentioned operations are carried out effectively and efficiently.
• The Assistant Manager will lead the team and be accountable to the Centre
  Director/Manager in ensuring that the above-mentioned operations are carried out effectively and efficiently.
• The Assistant Manager will also be involved in tender projects and the preparation of reports.
• Takes on ad-hoc functions/projects and assist the Centre Director/Manager or COO in other duties as required.

Requirements:

• Degree. Candidates with Diploma can be considered if previously equipped with more than 3 years relevant operations and corporate experience performing similar functions.
• Knowledge of security operations, facility management, fire safety and work place health and safety.
• Applicants for the AM position should also have corporate experience in managing budgets, managing teams, preparing and making PowerPoint presentations, using Excel for data management and analysis, preparing reports, and developing tender documents (including specifications and evaluation criteria).
• Applicants for the AM position should be confident in their writing ability.
• Proficient in Microsoft Office applications.
• Meticulous with an eye for detail.
• Good communication skills and able to work with others.

The L1 IT Support Engineer (IT ServiceDesk) is accountable for providing a high level of satisfaction among students and staff by providing first-level support for all GESS standard software and hardware. This position entails the diagnosis and assessment of end-users' technical requirements, utilizing sound discernment to promptly address and resolve any issues that may arise.

The engineer's responsibilities encompass the identification, investigation, and resolution of technical issues, as well as the prompt and effective response to support requests from students and staff through in-person, email, and phone interactions. It is anticipated that they will document, chart, and monitor all issues to ensure that they are resolved in a timely manner.

Additionally, they may occasionally offer technical training and support to GESS personnel and students. The engineer is instrumental in ensuring that the team remains dedicated to providing exceptional support and satisfaction, and it is imperative that they adhere to the GESS values and expectations for customer service.

Furthermore, they may be obligated to oversee initiatives as necessary, thereby facilitating the continuous enhancement of technology services and support strategies within the educational environment.

Key Accountabilities

First-Level Troubleshooting and Support:

· Provide initial troubleshooting by guiding users through in person, via email and IT ticketing system, and over the phone while also offering remote desktop support using Remote Desktop Software.

· Deliver quality service to students and staff in all assigned tasks, consistently upholding GESS values.

· Ensure timely and effective solutions for any technical issues that may arise with GESS technology.

Incident Management:

· Log and track support calls in the designated GESS system(s).

· Prioritize and escalate tickets as required to maintain high levels of customer satisfaction.

· Identify trends in support calls and develop documentation to address frequently occurring issues.

Communication and Reporting:

· Report problems and issues promptly, notifying management of any increasing trends, unusual activities, or repeated issues.

· Provide regular updates to customers on the status of ongoing resolution efforts.

· Attend daily and weekly meetings as requested or required to stay informed and aligned with team objectives.

Continuous Improvement:

· Recommend improvements for technology or systems, including procedural steps, increased training, and enhanced documentation.

· Access and utilize software updates, drivers, knowledge bases, and FAQs to assist in resolving end-user issues.

Collaboration and Support:

· Assist other teams in initiating, designing, and managing effective support solutions as required by the school’s needs.

· Collaborate with internal second-level support and departmental tech teams (Divisional Tech Help Center) for escalated or reassigned tickets.

Technology Development and Testing:

· Support the development and testing of new technologies to ensure operational integrity and functionality.

· Proactively communicate ideas, expectations, and goals while working with others to achieve desired outcomes.

Service Level Agreement (SLA) Management:

· Follow up on tickets approaching SLA deadlines to ensure timely resolution and avoid SLA failures.

Other Duties:

· Perform additional tasks as assigned by the Director of Technology, adapting to the evolving needs of the school environment.

Knowledge and Experience

Education:

· Diploma in Information Technology, Computer Engineering, or Business Information Technology.

Technical Skills:

· Proficient in Windows OS and Apple products.

· Experience with Microsoft Office 365 and computer troubleshooting.

· Knowledge of Mobile Device Management (JAMF or Intunes) is a plus.

· Familiarity with ID Card and digital signature systems is advantageous.

Experience:

· At least three years of IT support experience, preferably in an educational environment.

Soft Skills:

· Strong customer service orientation and effective communication skills.

· Positive attitude, initiative, and the ability to work independently and under pressure.

· Team player with a cooperative mindset.

Adaptability:

· Willingness to learn and adapt to new technologies and evolving IT environments.

THE ROLE
We are looking for a highly motivated and customer-focused team member to join the SAP Asia Pacific Cybersecurity and Compliance Advisory team as a Cybersecurity and Compliance Advisor. You will need to be comfortable with working independently, taking ownership as a subject matter expert and managing a steep learning curve in a dynamic sales environment.
The objective of the Asia Pacific Cybersecurity and Compliance Advisory team is to drive strategy and planning jointly with our customers and advocate for them on security, privacy, and compliance topics based on their business strategy. We aim to ensure our customers are happy to select, onboard, consume and renew SAP cloud solutions. We support the execution of Go-To-Market activities, and act as a trusted advisor to our customers and the SAP business, complemented by a focus on thought leadership and consolidation of expertise across the broad SAP Solution Portfolio and 3rd party solutions.

EXPECTATIONS AND TASKS
Security, privacy, and compliance is of paramount importance to our customers when investing in business applications, platforms and infrastructure in the Cloud.
The successful applicant will support sales and customer engagement teams, working to build trust with customers and helping them with their security, privacy, and compliance needs. The following are the key tasks required of this role:

1. Serve as an advisor to key customer technology and business stakeholders on security, privacy, and compliance topics, establishing trust-based relationships through active engagement and collaboration
2. Lead customer discussions, presentations, and workshops on SAP’s security, privacy, and compliance standards for both cloud and hybrid solutions
3. Coordinate closely with internal product and corporate security and compliance teams to act as a subject matter expert facilitating compliance and managing customer escalations
4. Provide expert support for responses to customer and partner questions, questionnaires, and risk assessments on security, privacy, and compliance topics
5. Apply and communicate comprehensive knowledge of relevant and continuously evolving security and privacy regulations and frameworks in Southeast Asia with a focus on Singapore
6. Educate SAP customers, partners, and internal teams on important security, privacy, and compliance aspects of SAP Cloud through regular interaction and creation of scalable digital assets

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
• Executive Presence – Must have business communication skills, comfortable presenting to C-level executives and board members
• Cloud Competence – Strong working knowledge of security and compliance considerations of cloud and hybrid environments
• Lifelong Learner – Passion for self-development to gain in-depth understanding of the SAP security strategy and solution portfolio, regulatory requirements, industry trends, and executive presence

WORK EXPERIENCE
• Significant experience in cyber security or related technical and compliance domains
• Broad knowledge of SAP solutions across the portfolio preferred
• Knowledge of SAP Cloud security and compliance preferred
• CISSP, CCSP, CRISC or other major cyber security-related certification preferred

· To conduct inspections of and provide assistance to the workers deployed to ensure that the entire container trucking operations, including related wharf and yard operations, are closely monitored to achieve the safety and productivity standards and targets.

· Candidate must possess at least a Pass in PSLE English OR WPLN: Reading, Listening & Numeracy – Level 4

· ITE Skills certified course sponsorship.

· Able to work OT and Flexi Rotating Shifts.

· Full-Time Staff Benefits with High Remunerations.

• All other job enquiries are welcome including Wharf Operations Supervisor, Forklift (Medium) Operator, Container Trucking Specialist, and Lashing Specialist.

Job Description

• Check Tariff or/and coordinate with Local pricing/procurement/Overseas offices/agents to obtain relevant rates;
• Preparation of quotations based on the instructions given by the sales and timely submission to sales/ customers;
• Follow up on quotation with Customer (existing Customer) or Sales (new Customer) to get indication or feedback, and working in Ticketing System;
• Provide the pricing/ procurement team with a detailed feedback from customers;
• Prepare Job Instruction Form/ Customer SOP and cost summary, and handover to operations;
• Assist Sales or coordinate with Operation staff to update customers’ reports if required;
• Handle escalation from Operations for differences on actual overseas invoices vs cost summary;
• Handle escalation from Operations on Commercial items covered on the Quotation;
• Use of software solutions such as Ticketing System as well as Tariff / Rate Tools;
• Ad hoc task assigned.

Requirements

• Tertiary education in Business, Supply Chain Management / Logistics or equivalent;
• Minimum 3-5 years’ experience in freight forwarding business or related fields.
• Strong verbal and written communication.
• Strong communication skills, both verbal and written.
• Good team player.
• Possess a positive customer-oriented mind set.

PEOPLE SOLUTIONS ADVISOR I
ASIA PACIFIC & PEOPLE SOLUTIONS SERVICES

At NIKE, experience matters. Here’s an opportunity to join the front lines of HR. To be a trusted advisor to teammates operating across the Asia Pacific on all things HR. To deliver an outstanding service experience to all that seek our support. To go beyond simply answering questions and ensure our teammates enhance their NIKE employee experience and benefits. To be the latest Athlete* to join the ranks of People Solutions Services.

WHO YOU WILL WORK WITH

You will report to People Solutions Service Manager based in Singapore. You will be working with a diverse work population that spans across Asia Pacific, partnering regularly with People Solutions experts that help with the heavy lifting of complicated cases. We will have you create a partnership with our operations, and consultant teams as well as coordinating with HR leadership on new initiatives and projects that enhance the employee experience in our service delivery.

WHO WE ARE LOOKING FOR

Your success will be measured on your ability to deliver on the following responsibilities. As a People Solutions Advisor I, the ideal candidate is expected to operate autonomously to apply sound judgment and critical thinking to solve problems Identify root cause solution of contact by asking probing questions in order to understand the issue; analyze, research, and interpret policy while engaging appropriate functional teams to respond to employee inquiries. We would like you to be comfortable operating in a fast paced, employee focused environment requiring you to multitask and deliver premium service in a timely manner. There will be an emphasis on elevating customer service to the highest level by responding to employees needs with the discipline to adhere to confidentiality, policy & compliance rules.

Overall, we're looking for someone interested in working with a fun, encouraging, and collaborative team in a service center environment!

• Bachelor’s degree in Human Resource Management or a related field or a combination of relevant experience, education, and training
• 2-3 years of HR experience, demonstrating knowledge of HR management. Knowledge of theories, practices, policies and procedures in HR a plus
• Proficient in Korean, Japanese and English languages are essential to support our employees in Korea, Japan and other countries in APAC
• Experience in a service center environment and providing customer service via multiple contact channels (phone, email, live chat) highly desirable
• Strong verbal and written customer service skills critical, with an emphasis on soft skills, customer- focused resolution as well as strong multi-tasking and organizational skills
• Must demonstrate initiative and the ability to work independently within a diverse team environment
• Knowledge and understanding of HR systems and platforms preferred (Workday, ServiceNow, Kronos/TimeTrack, Cisco/Telephony)

WHAT YOU WILL WORK ON

This role is the front door to HR services at Nike. The primary responsibility will be providing seamless HR support to NIKE employees through the resolution of inquiries and transactions by researching issues and resolution options using effective written and verbal communication skills across multiple channels including phone, email, and chat.

• Apply resources effectively, including multiple systems and support tools, to ensure accurate and timely responses to employee inquiries, documenting contact concerns and feedback in a case management system.
• Drive innovation in process and delivery of our services is paramount for success in this role.
• Provide seamless HR support to Nike Teammates and Managers through the resolution of inquiries and transactions
• Research HR related issues for employees including payroll, HR policy, and rewards related issues.
• Maintain quality service support, planning training activities
• Escalate complex inquires within People Solutions as needed, responding to support needs via phone, chat and electronic tickets

We are looking for committed and passionate individuals who want to make a difference, with a positive attitude and strong work ethnics.

Job Description:

Fast track career path towards management

Comprehensive on-job training will be provided continuously for professional development and career advancement in Financial and Investment industry

Learn Digital Marketing, Advertising and Analytics skills, Content Marketing, Search Engine Optimisation, to stay relevant in the ever changing Digital World

Personal mentor-ship with various accomplished lifetime Million Dollar Round Table, Court of Table, Top of Table members to impart their valuable expertise

Requirements:

Minimum Education Criteria: Local Diploma or Bachelor's Degree

Management: 1 year (Preferred)

Sales: 1 year (Preferred)

Top reasons to join us:

Competitive remuneration package

All-expense paid travel opportunities yearly

Recognition for individual efforts

Dynamic and fun company culture

Maintain Work-Life Balance by having flexibility of managing your own time and schedule

Have a chat with us to find out if this career aligns with your goals and aspirations.

About Us

Are you ready to be part of a leading global pet food company? We are looking for a motivated and detail-oriented International Sales Support professional to join our dynamic team. Join us as we continue to grow and make an impact in the global pet food market!

What You'll Do

· Provide essential administrative support to the International Sales team, including processing orders, managing invoices, and handling shipping documentation.

· Accurately maintain and update sales data in CRM and ERP systems.

· Serve as the primary point of contact for international clients, addressing inquiries and resolving issues to ensure a seamless experience.

· Assist with client onboarding and maintain a high standard of customer service throughout the sales cycle.

· Coordinate with distributors, third-party manufacturers, and internal teams to ensure smooth communication and timely delivery.

· Keep detailed records of contracts, agreements, and correspondence to support operational efficiency.

· Collaborate with marketing teams to plan and execute campaigns and promotions for international markets.

· Provide support during sales meetings, events, and trade shows

What We're Looking For

· Education: Bachelor’s degree/Diploma in Business Administration, Marketing, or a related field.

· Experience: Prior experience in sales support, customer service, or a similar role preferred.

· Skills: Proficiency in Microsoft Office Suite and CRM tools (e.g., Netsuite). Strong organizational and multitasking abilities.

· Communication: Excellent written and verbal communication in English; additional language skills are a plus.

· Knowledge: Familiarity with international trade and shipping documentation is advantageous.

· Mindset: A proactive, independent, and team-oriented attitude. Passion for the pet food industry is a bonus!

Why Join Us?

· Be part of a collaborative and supportive work environment.

· Contribute to a growing global business with a meaningful impact in the pet food industry.

· Enjoy opportunities for professional development and career growth.

Job Descriptions:

-Diagnose and resolve issues with system-related, hardware and software, providing relevant recommendations.

-Installing, configuring, and maintaining IT systems, including servers, networks, and other infrastructure for onboarding and offboarding staff.

-Help users with common IT tasks like setting up printers, installing software, connecting to networks, and ensuring their devices are configured correctly.

-Update the content on the company website.

- General Administrative Work, e.g., Data Entry, Filing, Record Keeping

- Submission of Documents, Drawings, Letters and Transmittal prepared by Executive Staffs

- Supporting Authority Submission by Executive Staffs

- Regular Updating of Record and Summary to Company Managers

- Maintain Proper Organization of Filing System, Storage of Documentation, and Information

- Handling General Enquiries via Email or Phone

- Other supportive ad-hoc office requirement

Requirements:

- Candidate must possess at least a GCE “O” / “A” levels or Polytechnic Diploma in any field

- No work experience required

- Required Skill(s): Microsoft Office

- Preferably entry level specialized in Clerical / Administrative Support or equivalent

- Good Command of English, Ownership of Tasks

- Friendly and Pleasant Personality

Job Description

• Take ownership for any problems or issues encountered by customer and act as a primary point of contact for customers, be the Customer advocate internally.
• Identify and analyse root causes for issues and identify means of preventing future occurrence. You will work closely with the consultants and engineers to resolve escalated issues quickly and effectively.
• Be empathetic to customers’ issues and seek to resolve them in a timely manner.
• Meticulous and organised in documenting customers’ questions and concerns, maintaining a database of feedback and queries from customers.
• Able to work independently in a fast-paced environment with minimum supervision.
• Sensitivity toward details and deadlines.
• Analytical and process-oriented.
• Ability to work as part of a team.
• Diplomatic and able to carry oneself professionally

Essential Skills and Experience

• Diploma, Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer Science, Computer Engineering) or equivalent.
• Minimum one year experience as a helpdesk support or related role in the technology industry.
• Strong interpersonal skills with service oriented and empathetic mindset.
• Responsible with good time management and organisation skills to follow through customers’ issues.

We regret that only shortlisted candidates will be notified.

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

Job Summary:

On behalf of the hiring company which is an Original Equipment Maker (OEM), we are looking for a suitable candidate to join them as a Technical Support Executive.

Responsibilities

• Work with the Service Department on Customers' enquiries.
• Carryout site (existing building) surveys and co-ordinate with Engineering team for the next steps
• Customer’s required lift features onto the existing lift/escalator system.
• Liaise with the Purchasing team to source the right products/parts.
• Support Sales Support Executive to propose the new features to the Customers.

Requirements

• Recognized Engineering Degree/Diploma or many years of lift repair experience
• At least 2 years in lift/escalator design and site working experience.

EA License : 2CC0971| EA Registration : R21101298

IT Support Engineer

Responsibilities:

- Installing and configuring computer hardware, software, systems, networks, printers etc

- Responding in a timely manner to service issues and requests

- Providing technical support across customers

- On-site support for IT related issues at customer office

- Performing & maintaining customers’ IT inventory list

- Handling server related issues through the ticket system, escalate to server supplier TAC and follow up accordingly.

- Replace parts for servers like mainboards, CPU, RAM, HDD/SSDs, network linecards / modules, transceivers and cables

Requirements:

- Diploma in Computer Science, Information Technology or related disciplines

- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

- Troubleshooting & Problem-solving skills

- Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.

- Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.

Capable of working in a fast paced environment

- Knowledge of a wide range of computer systems software, applications, hardware, networking, servers and communications.

- Familiar with data center environment is a PLUS

------------- Send me your resume via WhatsApp ❤

WhatsApp: (https://api.whatsapp.com/send?phone=6592377799)

I regret to share that only shortlisted candidates will be notified. www.dadaconsultants.com EA Registration Number: R22108564

Data provided is for recruitment purposes only Business Registration Number: 201735941W. Licence Number: 18S9037