Special Education Teacher

Salary Range: $2600 - $3900 (depends on experience)
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Description:
• To teach, train and support students.
• To plan and execute day-to-day School programmes
• To participate in curriculum planning and development.
• To monitor students’ behaviour through data collection and behaviour analysis.
• To work collaboratively with a multi-professional team and parents in providing quality
education and care for students.
• To plan and write IEP lesson plans, reports, records and documentation.
• To assist in supervising, inducting, coaching and supporting the junior teaching staff.

Job Requirement:
• Polytechnic Diploma
• Teaching qualifications or equivalent in Special Education will be an advantage
• Experience in dealing with children and youths with autism will be an advantage

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

We are looking for an L1+L2 App Support Engineer to join our dynamic team! You will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users.

• Competitive remuneration package (up to $4,000 + AWS + VB).
• Hybrid working arrangement.
• Be part of a collaborative and supportive team that encourages growth.

Responsibilities:

• Provide assistance to users, addressing inquiries, troubleshooting issues, and quickly implementing solutions to restore systems to full functionality.
• Keep detailed documentation of user interactions, reported problems, solutions applied, and any further actions needed by management or tier 2 support.
• Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
• Work closely with L3 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
• Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.

Job Requirements:

• Singaporean only.
• Bilingual in English and Mandarin to handle Mandarin-speaking clients.
• Prior experience with some programming languages (HTML, JAVA) will be an added advantage.
• Good writing and communication skills.
• Strong troubleshooting and problem-solving skills with experience in identifying and resolving complex technical issues.
• Experience with ticketing systems (e.g., JIRA, ServiceNow) and version control tools (e.g., Git) is a plus.
• Prior experience in supporting mobile or web applications.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

Company’s Profile
Julian Grey’s client envisions global connectivity and innovation, striving to be among the best with a global outlook and cutting-edge technology.

Responsibilities

• Resolve customer issues promptly, escalating when needed.
• Track and route problems efficiently.
• Maintain records and produce reports.
• Guide customers through troubleshooting.
• Deliver exceptional service.
• Document and close support tickets.
• Identify procedure improvements.

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Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Role Summary:

The Technical Project Manager will oversee and manage technical projects related to the enhancement, replacement, and installation of innovative entertainment systems across the Resort. This role requires a strong understanding of entertainment technologies, excellent project management skills, and the ability to collaborate with internal teams, vendors, and contractors to deliver projects on time, within budget and to the highest standards of quality.

Job Responsibilities:

• Coordinate and chair design and project development meetings to define the performance and technical scope of proposed systems, ensuring follow-up actions are completed and documented.
• Plan, organize and maintain detailed project documentation, including specifications, site drawings, timelines, resource allocation, bills of quantities, and deliverables.
• Oversee vendor procurement by engaging internal teams, reviewing technical clarifications, evaluating vendor proposals, and ensuring required permits and reports are prepared.
• Supervise and track vendor execution progress, organize site access, and support installation activities while providing regular updates to stakeholders.
• Collaborate with teams to develop and execute site acceptance tests, final site inspections, and required project documentation, such as SATs and operational manuals.
• Facilitate training sessions and manage the project handover process to relevant teams, ensuring post-installation reviews are conducted.
• Monitor compliance with safety and operational guidelines, industry standards, and local regulations throughout the project lifecycle.
• Track project progress, manage payment stage approvals, and address any additional tasks or responsibilities as required.

Job Requirements:

• Degree, Diploma or WSQ Equivalent in a related discipline.
• With Degree, Diploma or WSQ Equivalent: 8 – 10 years of related industry experience required.
• Without Diploma or WSQ Equivalent: at least 10 years of related industry experience required.
• Proficiency in project management tools and methodologies with a proven ability to plan, organize and complete tasks in an acceptable timeframe.
• Knowledge of AutoCAD, Revit, or similar design software.
• Familiarity with Q-Sys, and similar audio networking platforms.
• Flexible approach to working hours with an ability to manage multiple projects simultaneously in a fast-paced environment.
• Experience in entertainment equipment and systems including: Staging, Lighting, Sound, Audio-visual, Rigging, Show Control, SFX and Automation.
• Strong knowledge of industry standards and safety protocols.

About the company

CGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia.

CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking, equities research, Shariah-compliant financing, fixed income, currency and commodities, structured products and prime brokerage services in over 15 countries and regions.

Along with its parent organisation China Galaxy Securities, a leading securities house in China, CGS International is trusted by more than 15 million customers globally.

Job Responsibilities:

• Act as the primary point of contact for clients, ensuring a seamless and positive experience.
• Develop and maintain strong, long-term relationships with clients by understanding their needs and providing tailored solutions.
• Provide expert advice on company products and services to help clients make informed decisions.
• Collaborate with internal teams to ensure that client requirements are met in a timely and efficient manner.
• Handle client inquiries, complaints, and feedback with professionalism and follow up to ensure satisfactory resolution.
• Stay updated on industry trends, product knowledge, and best practices to better serve clients.
• Identify opportunities to upsell or cross-sell additional products and services to clients.
• Meet or exceed individual and team sales targets and performance metrics.
• Maintain detailed records of client interactions, transactions, and follow-ups in the CRM system.
• Attend training sessions and workshops to continuously improve skills and knowledge.

Skills:

• Proven experience as a Client Advisor, Account Manager, or similar role.
• Strong communication and interpersonal skills.
• Ability to understand client needs and offer appropriate solutions.
• Sales-oriented with a track record of achieving targets.
• Problem-solving mindset and ability to handle multiple client accounts simultaneously.
• Proficiency in CRM software and other relevant tools.
• High level of professionalism and attention to detail.
• Ability to work independently and as part of a team.

Job Requirement:

• At least 8 years of relevant experience
• Bachelor's degree in Business, Marketing, or related field (preferred but not required).
• CFA; CFP (preferred but not required)
• Customer-focused with a passion for providing exceptional service.
• Excellent negotiation and conflict resolution skills.
• Strong organizational and time management abilities.
• Adaptability and a proactive approach to problem-solving

• To perform installation, configuration and set-up of all new computer equipment
• General Technical Trouble-shooting on

I.T hardware and software products (Desktop PC, Laptop, Printers and Audio Video Projectors etc.)

· Perform new PC hardware deployment to end user.

• Level support for Client Applications.
• Usage and basic administration on Azure AD, Microsoft Intunes, on-premises AD Domain support.
• Handle incoming calls from end user for

I.T matters.

• Login Incident tickets for attended cases.
• Work closely with various IT resolver group to resolve customer software desktop issues

Requirements:

· Minimum of Diploma (IT, Engineering or Related Disciplines)

· IT certification will be an added advantage

· Possess IT skills in MS Windows, desktop hardware and network environments

·Ability to work in teams

Position: Sales Administrator (ECS)

Location: Henderson Rd

Working Time: Mon -Thurs (in office), Friday (WFH) - 8.30am - 5.15pm

Salary: $3200 - $3900

REPORTING LINE: Sales Director of Electrical Connectors Division

PURPOSE OF THE POSITION: You work as part of an office-based admin support to the ECS team of 4 sales engineers/director; coordinating between the sales team with customer/prospect visits, calls and e-mail.

• Provide support to Outdoor Sales Team on quotations and proposals
• Manage and follow-up tele-enquiries, email-enquiries
• Handling of incoming calls and collections
• Process of sales orders and ensure orders fulfilment
• Coordinating all deliveries to ensure efficient and effective services to the customers
• Create and maintain both inventory and customer databases
• Conduct mass mailing and tele-marketing periodically
• Assist in organizing exhibitions and seminars as and when needed
• Manage samples, catalogues and flyers
• Any other ad-hoc duties which may be assigned to you from time to time

Skills & Qualifications

• Diploma or equivalent
• Minimum of 3 years experiences in sales admin support
• Proficient in computer knowledge (Microsoft Office)
• Experience in SAP System will be advantage, Training Provided for SAP

✅The Supreme HR Advisory Pte Ltd EA No: 14C7279

✅SAMUEL SIAW Reg No: R24124745

Working Location: Changi
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm

Salary: $2600 - $2700

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

You will be responsible for managing the onboarding process of counterparties and financial institution (FI) partners. This role involves conducting due diligence, preparing documentation, collaborating with internal teams, maintaining databases, and supporting institutional business operations. The specialist will also assist with management reporting and handle interoffice collaboration and document safekeeping.

Counterparty Onboarding

• Conduct due diligence for counterparty reviews and seek committee approval for onboarding.
• Prepare KYC documentation and other necessary documents for authorized signoffs.
• Liaise with legal, compliance, and backoffice teams to review agreements and set up internal operations for trading.
• Update and maintain internal databases related to counterparties.
• Ensure proper filing and safekeeping of counterparty-related documents.

FI Partnership Onboarding

• Liaise with the sales team to understand partner requirements and incorporate them into agreements.
• Work with various internal departments to perform due diligence, review, and draft necessary changes for agreements.
• Establish procedures for new partner onboarding, including filing documents and maintaining updated records.
• Update and maintain internal databases with partner information.
• Ensure safekeeping of documents in the internal database.
• Coordinate with counterparties and the IT department to set up data feed arrangements.

Regional Offices Collaboration

• Collaborate with regional offices and address their queries or requests related to interoffice business matters.
• Support regional offices in terms of interoffice documentation and maintaining updated records in the central database.

Institutional Business Support

• Attend to sales inquiries and provide timely support.
• Calculate quarterly and yearly incentives for sales and research teams.
• Compute the annual profit and loss (P&L) for the institutional business unit.
• Prepare and process KYC documentation, participation letters, and commission/research agreements for authorized signoffs.

Management Support

• Assist management with data retrieval, analysis, and ad-hoc reporting tasks when required.
• Support internal management reporting, ensuring timely and accurate submission of required information.

Requirements:

• Bachelor’s degree in Finance, Business Administration, or related field.
• Minimum 3 years of experience preferably in counterparty onboarding, KYC compliance, and financial institution partnership management.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Attention to detail and accuracy in document preparation and data management.
• Possess problem solving skills to identify issues and implement effective solution
• Analytical mind to assess data and provide insights to support decision-making and process improvement.
• Excellent communication and interpersonal skills to liaise effectively with various internal and external stakeholders.
• Proficient in Microsoft Office - Excel, Word, PowerPoint.
• Familiar with database management and document filing systems.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities:
• Undertake hands-on troubleshooting and maintenance, including software installation and upgrades, hardware setup, mobile device management, file backups, and application configuration.
• Take ownership of and drive issues to resolution, including the escalation to specialized resources within the broader IT organization, remaining engaged until the matter is resolved.
• Deliver Tier 2 technical support for client facilities, encompassing video and audio conferencing services.
• Lead, coordinate, and partake in improvements related to the on-site IT environment.
• Advocate for the organization's information security management system, assisting customers to work efficiently within the ISMS framework.
• Validate fixes to ensure the successful resolution of problems.
• Conduct follow-ups with customers after issue resolution.
• Evaluate documented solutions and analyze trends to prevent future problems.
• Manage customer inquiries via phone and email in a polite manner.
• Establish rapport with customers.
• Perform preventative maintenance, including the inspection and cleaning of workstations, printers, and peripherals.
• Prioritize and escalate issues as needed.
• Record, track, and document problem-solving processes, including both successful and unsuccessful decisions and actions taken until final resolution.
• Utilize diagnostic utilities to aid in troubleshooting, accessing software updates, drivers, knowledge bases, and online resources to facilitate problem resolution.
• Continuously develop the skills required for the role.
• Act as a backup for the IT Support Technician when necessary.
• Serve as the lead Audio Visual Subject Matter Expert (SME) for on-site and remote meetings and events as requested.
• Operate and maintain AV equipment for live meetings and events.
• Provide support and demonstrate expertise in online webinar tools and applications.

Qualifications/Experience:
• 3 to 5 years of experience in computer science, information sciences, or a related field.
• Microsoft MCP certification preferred or equivalent certification.
• Profound knowledge of computer hardware, particularly Dell workstations and laptops.
• Proficiency with Microsoft Windows.
• Extensive experience in providing support for Microsoft Office applications.
• Demonstrated ability to work within Service Level Agreements and a Service Desk framework.
• Experience collaborating within a team-oriented environment.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected].

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1875348 (Tewari Priyanka)

**********************************

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available

About the Role

We are looking for a dedicated and resourceful Calypso Application Support Programmer to join our team. This role focuses on defining and implementing application monitoring solutions, providing Level 2 support for Calypso applications, and managing incidents and requests to ensure operational efficiency.

The ideal candidate will have experience with Calypso version 16, a solid understanding of financial assets and the trade lifecycle, and foundational skills in Java, PL/SQL, and Linux. If you are passionate about delivering reliable application support and improving system performance, this role offers a fulfilling career opportunity.

Key Responsibilities

1. Application Monitoring:Define and implement application monitoring solutions to ensure system health and availability.
   Proactively identify potential issues and resolve them before they impact operations.
   
2. Level 2 Support:Provide Level 2 application support, handling complex issues that require in-depth analysis.
   Work closely with Level 1 support teams to ensure timely escalation and resolution.
   
3. Incident and Request Management:Analyze, manage, and resolve incidents and requests related to the Calypso application.
   Ensure root cause analysis is performed and documented for recurring issues.
   
4. Collaboration & Communication:Liaise with cross-functional teams, including development, infrastructure, and operations, to address technical challenges.
   Provide clear and concise communication to stakeholders regarding incident status and resolutions.
   

Qualifications and Skills

• Technical Expertise:Basic knowledge of Java, PL/SQL, and Linux environments.
  Hands-on experience with Calypso version 16 is required.
  
• Domain Knowledge:Understanding of financial assets (e.g., equities, derivatives, fixed income) and the trade lifecycle.
  
• Problem-Solving:Analytical mindset with the ability to diagnose and resolve technical issues effectively.
  
• Soft Skills:Strong communication and interpersonal skills to work collaboratively with teams and stakeholders.
  Organized and proactive approach to managing incidents and requests.
  

Preferred Qualifications

• Degree in Information Technology, Computer Science, or a related field.
• Experience in financial services or a similar industry.
• Familiarity with monitoring tools and frameworks to enhance system performance.
• Knowledge of ITIL practices for incident and request management.

Direct Responsibilities

As a team member of APS , he/she will:

• Provide L1/L2 Application support to end-users
• Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
• Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships
• Adhere to Service Level objective target and roadmap
• Maintain knowledge articles.

Contributing Responsibilities

• Assist on DR, BCP exercise and patching cycles

Technical & Behavioral Competencies

Technical

• With basic AS400 and Unix troubleshooting skills
• Strong knowledge on SQL queries, data analysis
• Familiar with Production support tools like ServiceNow and JIRA is a plus

Behavioral

• Excellent verbal and written communication skills and has the ability to interact with a diverse group.
• Proactive, positive attitude and desire to work as a team and help the team to achieve its objective

Specific Qualifications (if required)

• At least 7 years of experience in Banking industry as an IT Production L1/L2 support
• With good knowledge and experience in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
• With good knowledge on general ledger and general accounting schemes of financial products
• Knowledge and experience in supporting Olympic banking system is a strong plus

Job Description:

POSITION OVERVIEW : Front Office Level 2 Application Support

POSITION GENERAL DUTIES AND TASKS :
Qualifications, Skills, and Experience

Experience: 1 - 3 years

Proven experience in Level 2 application support within the financial services or trading technology space.

Expertise in front-office trading platforms and financial applications, such as ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies.

Experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products.

Strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI, ServiceNow, Remedy, JIRA) and the ability to resolve complex technical issues under pressure.


Technical Skills:

Advanced troubleshooting and diagnostic skills, particularly within trading platforms, market data feeds, and trade execution systems.

Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress.

Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration.

Understanding of networking protocols and data feeds and how they interact with trading platforms.

Experience with SQL and the ability to query databases to investigate data-related issues.


Communication Skills:

Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment.
Ability to explain technical issues to non-technical stakeholders, providing clear instructions and updates.

Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.

Problem-Solving Skills

Ability to think critically and solve complex problems, particularly in high-pressure situations.
Proactive approach to identifying and addressing potential issues before they impact the project.
Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.


Personal Attributes:

Customer-focused with a passion for delivering excellent user support.
Self-motivated, with the ability to work independently and as part of a team.
Strong attention to detail and methodical approach to incident management.
Ability to multi-task and manage a high volume of incidents simultaneously. This role typically operates in a fast-paced, high-pressure environment within a financial institution or consultancy.

Immediate hire starting in Dec

6 months contract

Location in Senoko

Based in the Senoko, Client is a LifeScience client and we are looking for a Sales Support Admin to assist the Onsite Operations team. The candidate will report to the Project Managers and Engineers for this role. We prefer the candidate to be able to start work in Dec 2024.

About the role

Your daily responsibilities will be supporting and coordinating the sales order process to guarantee customer satisfaction. Managing orders in a timely, effective, and efficient manner. Ensuring the smooth running of transport processes and associated documentation

:▪ Organize, select, and plan the transport of our products to (international) customers via sea, air, express and road transport.

▪ Prepare the transport documentation for the goods to customers.

▪ Review invoices from the transporter/forwarder in consultation with the finance team.

▪ Manage special requests, non-conformities, and complaints.

▪ The primary contact person for the customer is to ensure customer satisfaction.

▪ Key in Sales Order in the system.

▪ Process & arrange for Samples Requests.

▪ Handle SFA Food Export Cert & VET Health Certificate applications

Skills and experience

The successful candidate will possess:

• Ability to work under pressure and meet deadlines.

▪ Knowledge of logistics processes and systems.

− Good knowledge with MS Words, Excel applications

− Strong communication and multi-tasking skills will be an advantage.

− Team-Oriented – collaborative, contribution, and support

▪ Minimum of ‘A’ level or equivalent.

▪ Minimum 1– 3 years of relevant work experience, preferably in food industry, a multi-national, matrix-structured based company.

To apply online, please click on the appropriate link.

EA: 94C3609 / R1110392

• Salary range: $2500-$3500
• Working Hours: 8:30 am–5:30 pm
• Working Days: 5 days
• Address: [Raffles Place MRT]

Responsibilities:

• Sales & Administration documentations.
• Prepare shipping and banking documents and liaise with shipping companies, banks, customers and vendors on all shipping and banking documentations.

Requirements:

• Shipping & Banking documentation knowledge.
• Minimum 5 years of related working experiences in an International commodity trading environment.
• Minimum Diploma or its equivalent.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

We are looking for a motivated and detail-oriented Customer Service Representative/Exec with a strong knowledge of Crypto to join our expanding team. As a senior team member, you will not only be the voice of Independent Reserve, delivering an exceptional and personal experience that builds trust and loyalty with every single interaction, but you will also serve as the escalation point for more complex customer issues. Your experience and skill in this field will allow you to resolve escalated issues effectively or direct them to higher-level management as needed.

The ideal candidate will have a solutions-driven and critical thinking mindset who is genuinely delighted to help customers.

Based in our Singapore office, you will support customers across Singapore, Australia, and the APAC region on a full-time basis. Reporting to the COO in Singapore, you’ll collaborate closely with teams across the business, including the OTC Desk, KYC, Compliance, and Sales.

Important Note: To ensure you’re fully equipped for this role, you will participate in a comprehensive three-month training program in Sydney, Australia. Independent Reserve will cover all travel and accommodation expenses during this period, allowing you to immerse yourself in our operations, learn directly from our Australian team, and build valuable connections with key stakeholders.

An integral role with plenty of growth and development opportunities, some of the key responsibilities will include:

• Responding to customer queries or concerns by email or phone, in a professional and timely manner.
• Serving as an escalation point for more complex customer issues and using your judgement to determine when matters require senior management’s involvement.
• Effectively and empathetically engaging with customers to identify needs and resolve concerns, including the appropriate handling of customers in vulnerable circumstances.
• Diagnosing and troubleshooting customer technical issues, including issues with devices, account access, login difficulties, and transaction errors.
• Identifying and reporting any customer request or account irregularities and proactively communicating with customers to understand their objectives and provide solutions.
• Collaborating with sales to assist with onboarding and gain a thorough understanding of the client's expectations and requirements.
• Collaborating with the KYC team to facilitate and assist with the client verification process.
• Maintaining accurate records of customer interactions and providing the business with valuable feedback and insights to improve our service.
• Staying up to date with industry trends and company policies to provide current and accurate information to customers.
• Staying up to date with regulatory training from Compliance and KYC.

Key Requirements

• Ideally 5+ years of customer service or customer support experience; previous experience in crypto or Fintech is advantageous but not essential.
• Knowledge of Bitcoin and other cryptocurrencies.
• Bi-lingual in Mandarin and English.
• General technical proficiency and familiarity with different operating systems, devices and security protocols such as 2FA.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritise and handle multiple customer queries or issues simultaneously without sacrificing the quality of service.
• Comfortable working with Google Suite, Slack, and quick to adapt to new systems.
  Ability to communicate with customers at both a technical and non-technical level.
  Proven ability to find solutions and defuse difficult situations with customers.
• Experience working in a customer-centric and dynamic environment.

Other skills and experience which would be ideal:

Familiarity with the mechanics of cryptocurrency trading as well as a solid understanding of blockchain technology, including how transactions work, types of wallets, etc.

Experience/knowledge of KYC and AML/CTF protocols.

About Independent Reserve

Founded in 2013, Independent Reserve is one of Australia’s most secure and trusted cryptocurrency exchanges, with a mission to transform digital asset technology into secure, regulated financial services.

With over 300,000 customers in Australia, New Zealand, and Singapore, we provide services like Bitcoin and Ethereum trading, an OTC desk, AutoTrader, API connectivity, and world-class security.

In 2021, Independent Reserve became the first cryptocurrency exchange in Singapore to receive a PSA license from MAS, standing out among 170 global competitors.

As we continue to grow, we’re looking for talented individuals to join our team and be part of our exciting journey in the cryptocurrency space.

This an in-office role so please do not apply if you are looking for a remote or hybrid role.

Job Description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

We’re currently looking for a high caliber professional to join our team as a Treasury Analyst (C11), Forex (FX) Advisor , based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

The Forex (FX) Advisor is an intermediate position responsible for providing customer service assistance and meeting sales targets for financial products and services within their assigned district or location, in coordination with the broader Consumer Sales team. The overall objective is to utilize a wide range of product knowledge to build relationships with clients in order to recognize which financial products and services meet their needs.

Responsibilities:

• Develop and implement sales plans to achieve all monthly and annual sales targets.
• Grow and expand CPC/Citigold Treasury business with strong collaboration with CPC/Citigold Relationship Managers
• Provide treasury investment recommendations, trade ideas and market updates for CPC/Citigold customers
• Review, advise and execute orders for FX, FX derivatives and Premium Account.
• Interact with managers and directors to ensure ongoing communication regarding existing and future client needs.
• Develop and execute integrated sales and marketing strategies that are aligned to sales goals and support sales service activities including legal, corporate, and regulatory.
• Ensure adherence to operational controls, including legal, corporate, and regulatory procedures, to ensure safety and security of client and bank assets.
• Monitor improvement of quality of FX advisory activities, including sales targets, referral targets, strict adherence towards compliance, branch huddles.
• Resolve client complaints and issues promptly and efficiently.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Qualifications and Requirements:Minimum of 3 years relevant experience in research, treasury investment sales or trading in fixed income, currencies, equities and other treasury related products
  External certification such as CFA or MBA is an added advantage
  Driven, self-motivated and able to work independently yet being a good team player, as well ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  Possesses good interpersonal and communication skills
  Accreditation in CMFAS certificates – M1, M5, M6, M6A, M8 & M8A
  Possesses strong interest in and understanding of economics and financial markets, particularly in fixed income, foreign exchange and equity market
  
• Education:University degree or the equivalent in professional qualification is preferred
  

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Installation, support and troubleshooting of software, hardware, and peripheral device
• Monitoring. Troubleshoot. Windows Laptop/Printer
• Responsible for troubleshooting in Operating system Managing and updating Windows patches for Desktops and Laptops.
• Desktop Support through remote access Coordination with clients and customer regarding their problems
• Any other ad-hoc duties assigned / required

Job Description:

POSITION OVERVIEW : Front Office Level 2 Application Support & Development

POSITION GENERAL DUTIES AND TASKS :
Qualifications, Skills, and Experience

Proven experience in Level 2 application support within the financial services or trading technology space.

Expertise in front-office trading platforms and financial applications, such as ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies.

Experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products.

Strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI, ServiceNow, Remedy, JIRA) and the ability to resolve complex technical issues under pressure.

Technical Skills:

Advanced troubleshooting and diagnostic skills, particularly within trading platforms, market data feeds, and trade execution systems.

Development / implementation experience

Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress.

Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration.

Understanding of networking protocols and data feeds and how they interact with trading platforms.

Experience with SQL and the ability to query databases to investigate data-related issues.

Communication Skills:

Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment.
Ability to explain technical issues to non-technical stakeholders, providing clear instructions and updates.
Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.

Problem-Solving Skills

Ability to think critically and solve complex problems, particularly in high-pressure situations.
Proactive approach to identifying and addressing potential issues before they impact the project.
Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.

Personal Attributes:

Customer-focused with a passion for delivering excellent user support.
Self-motivated, with the ability to work independently and as part of a team.
Strong attention to detail and methodical approach to incident management.
Ability to multi-task and manage a high volume of incidents simultaneously. This role typically operates in a fast-paced, high-pressure environment within a financial institution or consultancy.

POSITION OVERVIEW : Murex - Level 3 Application Support

POSITION GENERAL DUTIES AND TASKS :

Qualifications, Skills, and Experience

Experience: 7 - 10 years

Proven strong experience in Murex application support, specifically in Murex FO (Trade lifecycle, etradepad, Product control. Pricing, Simulation, PnL Analysis, PLVAR) MLC, Market Risk (market risk limits, P&L vectors, and stress scenarios), Hedge Curves, SIMM

Hands-on experience troubleshooting complex issues within Murex and related environments.

Strong experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products.

Strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI, ServiceNow, Remedy, JIRA) and the ability to resolve complex technical issues under pressure.

Strong experience with production, test, and development environments, including batch processing and job monitoring.

Technical Skills:

Advanced Murex troubleshooting skills

Trading Systems & Data Integration: Strong experience with event-driven systems (MxML Exchange) for trading, events, and settlements, and integrating standard interfaces and connectors such as Bloomberg, FIX connectivity, MarkitWire. Skilled in real-time market data management using tools like RTBS, MDCS, and Market Data Interface Tools.

Post-Trade Operations: Expertise in post-trade workflows, document management, settlements, collateral management, ensuring efficient trade processing and operational support.

APIs and Reporting: Proficient in using Limit Authorization Service (LAS) API, Flex API for EQD, IRD, and CRD products, and Curve API for yield curve management. Experience in Datamart reporting for data analysis and regulatory reporting.

Unix/Linux Systems: Solid proficiency in Unix/Linux environments, including system navigation, file management, shell scripting, and troubleshooting. Skilled in process management, system monitoring, and log analysis for effective system administration.

SQL & Database Management: Advanced SQL skills for querying, manipulating data, and performing complex data analysis across relational databases.

Strong understanding of database structures, including tables, indexes, views, and stored procedures.

Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress.

Familiarity with batch processing and monitoring tools to ensure system reliability during overnight batch cycles.

Communication Skills:

Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment.

Ability to explain technical issues to non-technical stakeholders, providing clear instructions and updates.

Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.

Problem-Solving Skills

Ability to think critically and solve complex problems, particularly in high-pressure situations.

Proactive approach to identifying and addressing potential issues before they impact the project.

Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.

Personal Attributes:

Customer-focused with a passion for delivering excellent user support.

Self-motivated, with the ability to work independently and as part of a team.

Strong attention to detail and methodical approach to incident management.

Ability to multi-task and manage a high volume of incidents simultaneously. This role typically operates in a fast-paced, high-pressure environment within a financial institution or consultancy.

Working Hours:

Standard working hours, but flexibility may be required to cover trading hours, including early mornings or late evenings, depending on market conditions.
Rota to monitor online the overnight Murex batch

Role Purpose

The on-site analyst role is to ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global Service Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.

Responsibilites

• Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, implementing file backups, and configuring applications.
• Owns and drives issues to resolution including escalation to specialized resources within the broader IT organization. Remains engaged on issues until resolution.
• Provide Tier 2 technical support for client facilities such as video conferencing and audio conferencing services.
• Lead, coordinate and participate in improvements as they relate to the on-site IT environment.
• Serves as an advocate for the organization’s information security management system. Assists customers to work efficiently within the ISMS framework.
• Test fixes to ensure problems have been adequately resolved.
• Perform post-resolution follow-ups to customer requests.
• Evaluate documented resolutions and analyse trends for ways to prevent future problems.
• Field incoming requests from customers via both telephone and e-mail in a courteous manner.
• Build rapport with customers.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Prioritise and escalate problems (when required).
• Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Understands the essential responsibilities of the position and works to continuously to build and improve the skills necessary to be proficient in the role.
• Serves as a back up to the IT Support Technician as appropriate.
• Serves as lead Audio Visual SME for live meetings and events held onsite or at remote locations as requested.
• Supports operates and maintains AV equipment for live meetings and events.
• Provides support and demonstrates expert knowledge for online webinar tools and applications.
• Acts as backup trainer when requested.

Job Summary

We are looking for an experienced Technical Support Officer to join the team in supporting the maintenance and implementation of systems within a large organization.

Mandatory Skill-set

• Diploma/Degree in Computer Science, Information Technology, or Electrical / Electronic Engineering;
• At least 3-5 years of experience in IT technical support with a focus in Windows Server Management / Administration, and Windows Operating System;
• Good understanding in network and security systems;
• Excellent troubleshooting skills to diagnose and resolve technical issues efficiently;
• Ability to support technical change management processes, collaborating with internal teams and stakeholders;
• Consistently adheres to standard operating procedures and corporate standards;
• Strong analytical skills to analyze and solve software problems effectively and the ability to work independently and collaboratively in a team environment;
• Willingness and availability to work on shifts;
• Excellent communication and interpersonal skills, and able to work well with cross organizational teams.

Desired Skill-set

• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator;
• Familiarity with scripting languages (e.g., PowerShell) for automation and administration;
• Experience with virtualization technologies (e.g., VMware, Hyper-V).

Responsibilities

• Provide primary technical assistance and support to end-users for production application systems, ensuring prompt resolution of issues and minimizing downtime;
• Resolve software issues related to remote devices, servers, networks, and security systems to maintain system integrity and security;
• Maintain systems by performing routine checks, updates/patching, and configurations as required;
• Generate reports based on system performance and user requirements;
• Assist users with technical inquiries, troubleshoot problems, and escalate unresolved issues to higher levels of support or relevant teams;
• Support users with login issues, password resets, and access-related queries to ensure smooth and secure access to systems and resources;
• Collaborate effectively with internal teams and stakeholders to enhance system functionality and user experience;
• Proactively identify recurring issues and recommend improvements to prevent future problems and optimize system performance.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.
• Good understanding in Die Sorter or Wafer Sorter

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Position title : Fashion Advisor
• Location: Joo Seng Rd, Uniplas Building ( Office)
• Working Location islandwide
• Working Days: 5 days, Monday- Sunday( rest rotated)
• Working hours : 44 hours (Depending on Schedule)
• Salary : Basic $1800 - $2,500 (Gross up to $3,500)

Job Scope

The Retail Fashion Advisor is the customer service specialist of the store.

You can take great care of our customers and are responsible to exceed their expectations by listening to their needs, answering questions about products and services, finding products that meet their needs, providing in depth product information about the goods they are interested in and

Achieving sales, delivering service and operations excellence.

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279