Position Summary
We are seeking a proactive and skilled Application Support Analyst to oversee the maintenance and operation of Master Data Management..
Position Summary
We are seeking a proactive and skilled Application Support Analyst to oversee the maintenance and operation of Master Data Management (MDM) systems, ETL processes, and real-time data pipelines. The ideal candidate will ensure seamless data integration, accuracy, and timely delivery to downstream systems while collaborating with cross-functional teams to optimize processes and resolve technical issues.
Key Responsibilities
Maintain and manage the MDM system to ensure data integrity and accuracy.
Monitor, troubleshoot, and enhance ETL processes and data pipelines to support real-time data publication.
Collaborate with development teams to implement data-related projects using Java (Spring, Maven) and SQL.
Perform unit testing and regression testing to ensure system reliability and accuracy.
Work closely with stakeholders to identify and resolve technical challenges while providing consistent support.
Document processes, workflows, and technical solutions for reference and knowledge sharing.
Required Skills and Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field.
4 - 15 years of relavant experience, focusing on Java applications.
Proficiency in SQL, with hands-on experience in Postgres and/or Oracle RDBMS.
Strong programming skills with practical experience in Java, particularly with Spring and Maven frameworks.
Experience in handling data-intensive projects and working with ETL tools and processes.
Knowledge of testing methodologies, including unit testing and regression testing.
Demonstrated ability to think analytically, solve complex problems, and learn new tools and technologies.
Positive mindset with excellent collaboration and communication skills.
Preferred/Advantageous Skills
Familiarity with DevOps tools, CI/CD pipelines, and version control systems like GitHub.
Experience working in a Linux environment for application deployment and management.
Knowledge or experience with AWS technologies, including cloud-based data solutions.
Background in the financial or investment industry will be considered a significant advantage.
About Us:
Dunlin Immigration Concierge Pte Ltd has been a trusted name in immigration consultancy since 2015. Our mission is to simplify the path for expats seeking Singapore permanent residency by offering expert advice, personalized services, and a professional approach. We are proud supporters of the Yellow Ribbon Project, fostering second chances and inclusivity in the workforce.
About the Role:
We are looking for driven and enthusiastic individuals to join us as Immigration Advisor - Associate. This entry-level position offers a basic salary plus high commissions, giving you the opportunity to earn significantly while starting your career. No prior experience is needed — we value hard work, a willingness to learn, and a commitment to excellence above all else.
Our proven mentorship program has transformed entry-level associates into high-performing consultants earning five-figure salaries. If you’re ready to invest in yourself and build a rewarding career, we’re ready to help you achieve it.
Key Responsibilities:
Reach out to potential clients/prospects to schedule consultations, understanding their immigration needs and challenges.
Provide tailored advice and services to clients to address and solve their immigration matters effectively.
Build and maintain strong client relationships through clear communication and personalized service.
Conduct research to stay updated on immigration policies and procedures.
Prepare and review documents required for immigration applications.
Collaborate with the team to create comprehensive solutions for each client’s unique needs.
Meet individual and team performance targets in a supportive, goal-oriented environment.
What We Offer:
Basic Salary + High Commissions: Enjoy a stable income with limitless earning potential through performance-based rewards.
No Experience Needed: Start fresh with a clean slate; we’ll provide you with the tools and knowledge you need to succeed.
Comprehensive Training: From day one, you’ll receive structured training to ensure your confidence and competency in the role.
Mentorship: Work alongside industry experts who are invested in your professional growth and success.
Career Growth: A clear pathway to higher positions and income levels, with our associates achieving remarkable success stories.
Inclusive Workplace: We proudly support the Yellow Ribbon Project and foster a culture of inclusivity, respect, and second chances.
Requirements:
Strong work ethic and a positive attitude.
Eagerness to learn and adapt to new challenges.
Excellent communication and interpersonal skills.
Confidence in reaching out to clients and prospects via calls or other methods to initiate consultations.
Basic proficiency in MS Office and other administrative tools (training will be provided).
Why Join Us?
This is more than just a job — it’s the start of a career that offers personal growth, financial independence, and the opportunity to make a difference in people’s lives. With a basic salary, high commissions, and continuous mentorship, success is within reach.
How to Apply:
Submit your updated CV and a short cover letter explaining why you’re excited to join our team. Applications without cover letters will not be considered.
Application Deadline: Open until filled.
Take the first step toward a brighter future with Dunlin Immigration Concierge. We’re excited to see how you can make a difference!
Your new company
An automation organisation is looking for a 6 months support
Location: Jurong West
Your new role
Partnering with candidates, re..
Your new company
An automation organisation is looking for a 6 months support
Location: Jurong West
Your new role
Partnering with candidates, recruiters, hiring managers, to ensure a smooth process through the hiring pipeline
Ability to quickly scan submitted resumes through direct sourcing and route to the correct hiring managers
Manage interviewer rosters, schedule interviews, collect feedback, and help ensure offers and onboarding processes
Organized ability to track assigned candidates, progress and pending items
Ability to handle stakeholders
Experience in recruitment for corporate functions will be highly advantageous
What you'll need to succeed
Your previous experience in a similar role will lead to your success, as you will ideally have:
Possess prior experience within in-house and manufacturing
At least 2 years of end-to-end recruitment experience
Workday experience is highly preferred
What you'll get in return
You will be given the chance to continuously grow in the company due to the expanding business entity, whilst being a part of the team in the growing payments business.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
POSITION OVERVIEW : Front Office Level 2 Application Support
POSITION GENERAL DUTIES AND TASKS : Qualifications, Skills, and Experience
Experie..
POSITION OVERVIEW : Front Office Level 2 Application Support
POSITION GENERAL DUTIES AND TASKS : Qualifications, Skills, and Experience
Experience: 1 - 3 years Proven experience in Level 2 application support within the financial services or trading technology space. Expertise in front-office trading platforms and financial applications, such as ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies. Experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products. Strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI, ServiceNow, Remedy, JIRA) and the ability to resolve complex technical issues under pressure.
Technical Skills: Advanced troubleshooting and diagnostic skills, particularly within trading platforms, market data feeds, and trade execution systems. Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress. Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration. Understanding of networking protocols and data feeds and how they interact with trading platforms. Experience with SQL and the ability to query databases to investigate data-related issues.
Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment. Ability to explain technical issues to non-technical stakeholders, providing clear instructions and updates. Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.
Problem-Solving Skills
Ability to think critically and solve complex problems, particularly in high-pressure situations. Proactive approach to identifying and addressing potential issues before they impact the project. Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.
Personal Attributes:
Customer-focused with a passion for delivering excellent user support. Self-motivated, with the ability to work independently and as part of a team. Strong attention to detail and methodical approach to incident management. Ability to multi-task and manage a high volume of incidents simultaneously. This role typically operates in a fast- paced, high-pressure environment within a financial institution or consultancy.
Job Descriptions:
The Candidate must possess experience in providing Level 1 and Level 2 support for applications. Have demonstrated the ability to pe..
Job Descriptions:
The Candidate must possess experience in providing Level 1 and Level 2 support for applications. Have demonstrated the ability to perform the following:
Grant access rights for user accounts via requests raised in a ticketing system
Assist with system testing and verifications following infrastructure changes and system patches.
Liaise and follow up with external vendors on Level 2/3 support for troubleshooting issues/incidents and software development for change requests.
Ensure all reported incident tickets and service requests meet the agreed Service Level Agreements (SLAs).
Perform maintenance tasks and documentation reports in periodic and/or unplanned manners (ad-hoc requests).
Prepare production deployment for bug fixes and system enhancements.
Monitor schedule jobs / interfaces and follow up with remedy actions when necessary.
Conduct housekeeping of system logs and project documents when necessary.
Transcode files (e.g. media, document, etc.) for applications and servers.
Ingest digital and media content (e.g. photographs/images, audio, etc.) into applications and servers.
Perform other operational and administrative tasks as assigned by manager.
Job Requirements:
The Candidate shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification.
The Candidate must possess a minimum of FIVE (5) years’ professional experience in the IT or Infocomm industry. Good to have experience in the maintenance of web applications.
The Candidate shall have a good command of English and effective communications skills
Interested candidates may apply to [email protected] with your detail CVs
Mercuria is a major player in the Physical and Financial Global Commodity markets, with major trading centres in London, Geneva, Houston, Singapore, S..
Mercuria is a major player in the Physical and Financial Global Commodity markets, with major trading centres in London, Geneva, Houston, Singapore, Shanghai and Beijing. We actively trade in all the major commodity asset classes, from Crude and Refined oil products, to power & gas, coal and emissions, through to freight, metals, and agricultural products.
We operate a global diversified technology team across key hubs such as Geneva, London, Houston and Singapore, while operating in close partnership with some strategic co-development centres in Bucharest, Bangalore and Hyderabad. All running an Agile delivery model in unison with our business partners to deliver multi-asset-class commodity systems, with a focus on automation, user experience, innovation and control.
The role
This is a great opportunity to join one of the largest integrated energy and commodity trading companies in the world.
We are looking for a hands-on senior technologist with exposure in the Commodities industry who is passionate about technology and has experience supporting enterprise-wide systems.
The successful candidate is adept at partnering with end-users to log issues, analyse issues, provide tactical/strategical solutions and ultimately deliver tangible business value & benefit.
This role will report into the Head of Application Support – ENDUR working on different business systems critical for the trading life cycle.
Key responsibilities
Supporting of Commodity Trading and live position applications during trading hours.
Support of CTRM and connected upstream/downstream applications for Intraday and End of day activities.
Take appropriate actions to ensure that time-critical batch steps run successfully. This may involve root cause analysis of issues and taking appropriate corrective actions (fixing curves, excluding deals/portfolios etc.).
Monitor applications availability and report issues pro-actively.
Communicate with clients/vendors as required: inform/follow-up for incident progress, notify them of impending changes or agreed outages
Good organizational skills in managing issues, projects and communicating to the stake holders.
Fast turnaround of client requests.
Log and prioritize tickets in the ticketing system.
Work with the Service Desk to ensure requests are routed to appropriate resource in order to be resolved quickly and efficiently
Escalate service requests that require 3rd level support
Improve client service, perception, and satisfaction.
Technical expertise
10 years of work experience in IT industry, 7 years of experience in Endur.
Minimum 3 years of working experience in energy trading domain.
Must have experience of working on trading floor and supporting traders during peak hours.
Good knowledge of OpenLink Endur
Working knowledge of Endur OpenJVS programming.
Good experience with CTRM Application support including upstream/downstream systems. (E.g. Understands business workflow, trade life cycle and operations)
Must have business knowledge of Gas and/or Power trade life cycle.
Working knowledge of Gas and/or Power markets in APAC/EMEA.
Programming skills using JAVA or .Net or any programming language.
Diagnosis skills of technical issues related to programs in Java, .Net or any other programming language.
Understanding of databases and analysing SQL scripts.
Should be able to support team members in different geographical regions.
Motivated and willing to learn and work on different systems 3rd party and in-house developed
Non-technical Skills
Fluent in English
Excellent communication skills to interact with various stakeholders both internal and external.
Ability to work under intense pressure and manage/prioritize multiple requests/projects independently.
Analytical and critical thinking with ability to problem solve complex issues
Self-motivated, able to multitask and ability to work under pressure
Ability to work with geographically distributed team.
Adapt to changes quickly and communicate effectively.
about the company
our client specialises in the distribution and manufacturing of high-performance alloys and precision-machined components. We are lo..
about the company
our client specialises in the distribution and manufacturing of high-performance alloys and precision-machined components. We are looking for a Sales Support Executive to manage sales orders and inventory.
about the job
support customers with any enquiries or quotations, and process sales orders.
collaborate with other departments to ensure goods delivered as per schedule
inventory management
skills and experience required
min. 2 years in relevant experiences
willing to work in the west of Singapore (transport provided)
To apply online please use the 'apply' function.
(EA: 94C3609/ R1985244 )
About the job
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t tr..
About the job
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
Due to continuing growth and development of Merlin’s attractions and brands on a global scale, we are looking for IT Support Analyst to join our Technology department on a permanent basis. The role will be based at Madame Tussauds Singapore (Sentosa Island).
Responsibilities
Work with the wider IT Team to provide first class technical support to Merlin offices and attractions within region
Promotion of the IT Service Desk to encourage adoption across the business as the single point of contact
Consulting and advising users of all levels across Singapore and the APAC region
Promote Continual Service Improvement and follow through with initiatives
Promote and advocate security and governance policies
Ensure IT standards are maintained and promoted across all IT disciplines.
Ability to problem solve on more complex incidents and requests. Assisting with the coordination and resolution of major incidents.
Qualifications & Experience
Proven experience in 1st or 2nd line technical support
Must have experience with supporting Point of Sale Systems in Retail, F&B, Hotel and Ticketing such as Simphony, Opera, Accesso
Field engineer experience is desirable
ITIL Foundation
Network support experience
A Microsoft or Cisco based certification is desirable
Technical skills – Troubleshooting, Windows 10/11, Office 365, Microsoft Cloud/Endpoint Manager, Apple, Android, Cisco Networking, Juniper Mist, Point of Sale (POS), Oracle, Digital signage, Kiosks, Ticketing System
The Benefits…
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and can quickly become even better (our magic can help here).
The local benefits include:
Medical & Dental Insurance
Sentosa Island Partner membership
Merlin Magic Passes that grant free entry for you & your guests to any of our attractions around the world
Development opportunities
Flexible working arrangements
And many more!
Here at Merlin Entertainments we are proud to have a diverse workforce, and we’re all about providing equal opportunities to the whole team. Because of this we are committed to an active all together programme which starts with our recruitment and selection process
Development experience in technologies like Java, Spring boot, SQL, Shells scripts, C#.net
Experience of DevOps tools and framework to monitor ap..
Development experience in technologies like Java, Spring boot, SQL, Shells scripts, C#.net
Experience of DevOps tools and framework to monitor applications.
Enhance existing development, release, support process to maintain/improve service level & quality.
Use dev-ops tools and frameworks to monitor applications and build recovery processes.
Team player with good inter-personal skills and ability to work with other teams as well as with multiple cross-functional stakeholders.
Min 7 years of total experience in Application Support / Development
Provide Solution's and Coordinate with infrastructure activities for applications from initiation to go-live.
Experience in Linux environments and command line tools.
Good problem solving and process improvement skills, detailed and logical in thought process, able to articulate clearly and have good written and verbal communication skills.
Working Hours: Mon-Fri (8.30am – 5.30pm)
Job Summary:
The face-to-face IT Support role will be responsible for providing on-site technical support ..
Working Hours: Mon-Fri (8.30am – 5.30pm)
Job Summary:
The face-to-face IT Support role will be responsible for providing on-site technical support to customer users, resolving software and hardware issues, and answering IT related questions. This role requires strong problem-solving skills, a customer-centric approach, and the ability to communicate technical information clearly to non-technical staff.
Key Responsibilities:
Provide and maintain exceptional customer service, ensuring timely, efficient, and professional responses to all customer inquiries and issues.
Install, upgrade, support, and troubleshoot Windows or Mac operating systems and applications, such as Microsoft Office or other authorized desktop software.
Diagnose and repair hardware issues on computers or facilitate the warranty process as needed.
Utilize technical expertise to support corporate-issued desktop, laptop, and mobile devices, as well as network, email, and other related services.
Offer ideas and solutions to prevent recurring issues that impact client computing support and overall employee productivity.
Collaborate closely with remote IT teams to ensure system functionality and adherence to processes.
Qualifications:
Diploma in computer science, Information Systems, or a related field.
Minimum of 3 years of experience in IT support, particularly in deskside support roles, troubleshooting various PC software and hardware issues.
In-depth knowledge of PC hardware, operating systems (Windows, macOS), software applications, and a basic understanding of IT infrastructure (network services, VPN, etc.).
Exceptional troubleshooting and problem-solving abilities.
Strong communication skills, with the capacity to explain technical concepts to non-technical users.
Microsoft, Mac, or other relevant certifications are a plus.
Soft Skills:
Exceptional customer service orientation and customer-focused abilities, combined with patience and a positive attitude.
Ability to thrive in a fast-paced and demanding environment.
Capacity to work independently and as part of a team, demonstrating initiative, self-motivation, and self-discipline.
Effective prioritization and management of multiple tasks.
Commitment to continuous learning and adaptability to new technologies.
The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodit..
The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.
Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.
Job duties:
Liaise with Landlord on work permit application
Support vendor and service delivery
Maintain and support facilities by collaborating with contractors and vendors in adherence to all rules and regulations.
Proactively attend to complaints or abnomalities and resolve the issues timely.
Working closely with appointed Fire Safety Manager (FSM) to manage all fire safety matters of premises. Attend to all fire alarm activations and facility issues, identifying the cause with follow up reporting on a timely manner.
Carry out routine inspection to look out for defects and mechanical & electrical faults. Coordinate or administer works to ensure all faults and defects are attended to and rectified.
Maintain proper administration and documentation to support all maintenance activities and projects.
Attend to facilities maintenance within Singapore office.
Support receptionist
Any other ad-hoc duties as assigned.
Requirements:
At least 2 years of relevant working experience in facility management or related fields is preferred.
Diploma in Facilities Maintenance and or Engineering or equivalent.
Certified Fire Safety Manager will be an added advantage.
A hands-on person who has knowledge of basic handyman work (eg. changing of lightings, troubleshooting electrical appliances, putting up of festive decorations, housekeeping etc.) and enthusiasm to be on the ground.
Able to communicate and collaborate effectively with contractors/ vendors, as well as all office staff.
Person Specification
Skills
Client Focused
• Personable and engaging
• Communicates effectively and efficiently to internal and external stakeholders
• Build relationships and networks with both internally and externally wherever possible
• Demonstrates strong customer focus
• Demonstrates ability to work effectively with others
• Constructively handles disagreements to reach a resolution
• Ability to work with diverse groups/ personalities
Innovative
• Open to innovative ideas/ experiences and ability to create new ideas, approaches or insights
• Seeks opportunities for improvements
• Handles situations and problems with innovation and creativity
Dynamic & Competitive
• Demonstrates high levels of energy in seeking out and achieving new goals
• Goes that “extra mile”
• Is a self-starter
• Shows evidence of being comfortable working in fast paced or pressured environments
• Enjoys a challenge and is able to escalate
• Does not give up easily
Open & Communicative
• Adapts communication style to suit audience
• Projects personal credibility
• Interacts confidently without being overbearing
• Ability to work effectively in a high pressure environment
• Keeps emotions under control in difficult situations
• Handles criticism constructively
Professional Integrity
• Able to demonstrate honesty, integrity and professionalism
• Promotes loyalty to TP ICAP and its principles
• Works ethically and shows respect for both professional and company values
Effective
• Excellent attention to detail, highly organised with a proactive approach
• Strong analytical ability and problem solving skills
Job Responsibilities
• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;
• Fulfillment follow..
Job Responsibilities
• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;
• Fulfillment follow through on case handling and with customers;
• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information
Job Requirements
• Minimum of ITE, 'O' levels
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on rotational shifts (Morning & afternoon)
Application Support Analyst (JAVA_Spring_Maven_PosGreSQL_AWS_DevOps)
Full-time
Full-time
Others/Any
Singapore, Singapore
Information Technology
1 week ago
Maltem Singapore is currently seeking an Application Support Analyst for our Wealth Management Client.
Summary:
The successful candidate will be r..
Maltem Singapore is currently seeking an Application Support Analyst for our Wealth Management Client.
Summary:
The successful candidate will be responsible for supporting BAU Applications, maintaining Master Data Management (MDM) system, ETL processes, and data pipelines to ensure that data is accurately maintained and efficiently published to downstream on a real-time basis.
Skillset Requirements:
Software Engineers who are comfortable to perform an Application Support Analytical role with an ability to read and support Coding related inquiries/tickets.
Good SQL skill in Postgres/Oracle RDBMS.
Good hands-on Software Development skills with experience in multiple data related projects and:
Java
Spring
Maven
Experience in unit testing and regression testing.
Good-To-Have:
Familiar with DevOps tools, CICD cycle, and GitHub.
Experience in Linux environment.
Some background in AWS technologies will be advantageous.
Previous experience in the financial or investment industry will be an added advantage.
Job Summary:
To provide a positive customer experience by addressing members’ enquiries, executing requests and resolving their feedback in a timely..
Job Summary:
To provide a positive customer experience by addressing members’ enquiries, executing requests and resolving their feedback in a timely manner.
Responsibilities:
Attend to email enquiries on Zohodesk, requests and feedback within SLA
Responsible for membership administration such as processing suspension and reactivation of accounts, and termination of accounts
Review and execute members’ requests such as transfer of membership, issuance of membership passes, processing of refunds and other account-related matters
· Work closely with various departments, namely Sales, Operations and Finance teams to resolve members’ enquiries or requests pertaining to account matters
· Other administrative duties assigned on ad-hoc basis
Requirements:
· Minimum Diploma in any discipline with strong customer service background
· Fresh graduates are welcomed to apply
· Good oral and written communication skills in English
· Able to multi-task, is detailed-oriented and resourceful
· Excellent organizational and time management skills
We are looking for Performance Operations resourses on a contract & perm basis. There are two headcounts for the role.
KEY ACCOUNTABILITIES
As a ..
We are looking for Performance Operations resourses on a contract & perm basis. There are two headcounts for the role.
KEY ACCOUNTABILITIES
As a Performance Operations System/FactSet Support, your main focus will be to support and maintain our FactSet Systems (B-One system and FactSet (SPAR/PA) system), used by the Performance team for the production of performance measurement, reporting and attribution analysis.
You will also support our enterprise-wide operating model for Performance & Analytics (“P&A”) Reporting, that would include integration with our proprietary database called HERA for downstream reporting in HERA and ATHENA Dashboards, and with our data providers (Fund Accountants & Middle Office Service Provider) for all data related queries & feeds.
In addition, you will have supplementary responsibilities that would include ensuring the accurate and timely delivery of investment performance and analytical reporting for various stakeholders, that include Portfolio Managers, Client Groups (Sales and Marketing), Senior Management and Local Business Units (LBUs).
Maintenance of our FactSet Systems: B-One system, and FactSet (SPAR/PA) system.
Conduct & support data reconciliation in between our FactSet Systems
Conduct, support & maintain set-ups, configurations, workflows and data checks in our FactSet Systems and in the P&A Operating Workflow
Investigate & resolve breaks and potential issues related to the P&A Operating Workflow, by identify root cause, by engaging stakeholders (FactSet counterparts, HERA engineers and Data Providers e.g. Fund accountants and Middle Office service provider) and by working towards proper resolution
Escalate timely errors, processes gaps and other inaccuracies as needed
Liase & work closely with the key stakeholders for re-designing process flows and for maintenance of our FactSet Systems and our P&A Operating Workflow
Maintain stakeholder relationships and manage expectations
Answer & support query on fund and benchmark returns, asset returns or attribution results
Ensure all new procedures are documented and agreed
Identify and execute continuous process improvement and automation
EXPERIENCE / QUALIFICATIONS
5 years relevant experience in support & maintaining Performance or Attribution system, for performance analysis, investment risk analysis or similar role
Experience in using Factset Systems (preferably FactSet (SPAR/PA/Vault) system, B-One is a plus)
Implementation / System Migration experience of a Performance or Attribution system is a plus.
Bachelors degree in Finance, Accounting, Economics, Mathematics, Computer Science or similar field
Understanding of portfolio analysis including performance calculation methodologies and risk analytics
Strong analytical and quantitative skills, comfortable with complex formulas and financial instruments (eg: derivatives)
Strong knowledge of Excel and SQL queries
Good Python, C# and VBA skillset to support data transformation & workflow automation
CIPM or CFA is preferred (or working towards)
Language skills – English required, fluency in one or more asian languages will be a plus
Responsibilities:
Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
Collaborate with cross-functional teams to ident..
Responsibilities:
Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
Collaborate with cross-functional teams to identify and resolve production issues.
Perform root cause analysis and provide solutions to prevent future issues.
Create and maintain documentation related to production issues and resolutions via JIRA.
Implement and maintain processes and procedures to improve production support.
Provide daily, weekly, and monthly reports on system performance and issue status.
Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
Deployments during silent hours.
Development work within the vendor product (about 10%-20% of time).
Preferred Qualifications:
Bachelor’s degree in Computer Science or related field.
2–4 years of experience in Production Support or related role.
Strong technical skills in Java, SQL, UNIX, and scripting languages.
Ability to troubleshoot and resolve complex production issues efficiently.
Excellent problem-solving and analytical skills.
Effective communication skills to collaborate with cross-functional teams effectively.
Are you passionate about technology and eager to solve complex challenges? Our client, a leading shipping company headquartered in Korea is looking fo..
Are you passionate about technology and eager to solve complex challenges? Our client, a leading shipping company headquartered in Korea is looking for an experienced IT Support Specialist.
Your new role:
In this role, you will be at the heart of the technological operations, maintaining servers, supporting critical systems, and contributing to the digital transformation efforts. You will work in a fast-paced, global environment, ensuring their IT infrastructure stays secure and optimized for smooth shipping operations. Key responsibilities include responding to employee inquiries; repairing and replacing IT equipment as required; troubleshooting and resolving network issues; overseeing and maintaining servers located in the server room to ensure high availability and performance; working closely with HQ IT teams to address digital security, data protection issues, and ensure compliance with policies.
Requirements:
• Minimum of 2 years' relevant experience in IT support.
• Fluency in English and Korean language (both written and spoken) – to handle requests from headquarters in Korea.
• Strong technical skills (coding included).
• Strong understanding of server management and digital security protocols.
• This role is looking for someone already based in Singapore.
Benefits:
• Competitive salary package and benefits.
• Opportunities for professional development and career advancement.
• Dynamic and collaborative work environment with a diverse team of industry experts.
If you’re ready to leverage your technical skills in a growing industry, we want to hear from you!
Apply now and set sail on an exciting IT career!
Know someone who might be a great fit? Please share this opportunity with them.
We are looking for an Application Support Analyst to improve the reliability of the existing systems and support the development of the new systems. T..
We are looking for an Application Support Analyst to improve the reliability of the existing systems and support the development of the new systems. The role is based in Singapore. It requires many interactions with the teams in Europe. Your main role involves around:
Production monitoring
· Monitor the global IT platform and execute the associated action when alerts are raised.
· Process (analyze, solve, document) incidents.
· Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
· Maintain monitoring systems and continuously share ideas to improve its effectiveness.
· Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
· Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
· Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures
Support to users
· Process local user support requests (configurations, assistance,…)
· Collect regularly user feed-backs on system Run Quality and share it with development teams
Transversal
· Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,
· Self-organize continuous learning on the IS systems and landscape
· Manage the IT part of the Singapore Business Continuity Plan
· Share improvement ideas with Business Analyst
Technical Skills
· University degree in IT Engineering or Mathematics.
· 2-6 years relevant experience in IT trading environment
· Experience and knowledge about Trading and/or portfolio management processes, Derivatives Commodities is a plus.
Behavioral and social skills
· Interactive behavior : Active Listening and communication skills
Responsibilities:
Provide excellent customer service.
Provide IT technical onsite support for end user services problem which includes identific..
Responsibilities:
Provide excellent customer service.
Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
Support on desktops, notebooks, printers, scanners hardware components.
Installation,re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
Installation of Apple IPad software’s.
Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
Printer Maintenance.
Take on and resolve complex calls or tasks the other engineers could not resolve.
Responsible for learning and working independently.
Responsible for providing excellent support and timely service.
Requirements:
At least a Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.
Prefer minimum 3 years healthcare environment experience.
Good attitude.
Willing to learn and work in a team.
Strong problem-solving skills.
Excellent client-facing skills.
Professional presence and excellent communication skills.
Skill Sets:
Hardware Skill – Desktop, Laptop, Printer and Scanner
About this role:
Wells Fargo is seeking a Capital Markets Middle Office Specialist to join our APAC Sales Support team, predominately focused on cove..
About this role:
Wells Fargo is seeking a Capital Markets Middle Office Specialist to join our APAC Sales Support team, predominately focused on covering the Japan sales team.
In this role, you will:
Provide operational support for Fixed Income Credit/Rates sales desks across Asia (focused primarily on Japan) covering products including but not limited to Cash Bonds, US Treasuries, Mortgage-Backed Securities, Futures and OTC derivatives products.
Perform daily front to back trade processing such as: Trade allocation, CTM trade affirmation and allocation, trade confirmation and SSI management
Daily failed trade and risk management.
Manage and build relationships with external clients, including email and phone query management, and act as the single point of contact for clients.
Liaise with other support and control divisions such as Trading Middle Office and Settlement on resolution of day-to-day issues.
Liaise and maintain relationships with global partners such as IT, COO, Ops Risk and Project Management.
Take initiative to improve operational efficiency and ensure processes are performed in a robust and controlled environment
Participate in UAT and new product initiatives.
Required Qualifications:
2+ years of Capital Markets industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Proficient in written and spoken Japanese due to internal and external stakeholder engagement
Desired Qualifications:
Bachelor's degree in finance or relevant disciplines with minimum 5 years of relevant experiences
Relevant experiences in Credit and Rates related products is an advantage
Excellent communication and interpersonal skills with strong analytical/problem solving skills
Detail orientated with strong sense of control
Experience with CTM is an advantage
Able to work on flexible hours to accommodate covering Japan business
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Maintenance of our FactSet Systems: B-One system, and FactSet (SPAR/PA) system.