Job Purpose

This position is responsible for targeting and hunting for new business with new customers by selling APLL’s capabilities and solutions, with a strong focus on contract logistics, cross-border trucking and international freight.

Roles & Responsibilities

• Generate new business growth by pursuing target profile customers in our focus markets
• Able to build up relationship with customers to identify businessopportunities fitting APLL’s capabilities and competencies
• Develop customer specific value proposition by understanding customers supply chain, identify the pain points and match the best fit solutions
• Ensure timely and accurate reports of target accounts, opportunities and sales calls.
• Responsible to follow the customer qualification and on-boarding protocols, including credit setup and contract coordination for customers

Qualification

• Minimum of a Bachelors, ideally with an MBA or related advanced degree in Supply Chain, Logistics or related field
• Excellent English language skills

Requirements

• Minimum 5 years’ experience in commercial role with rick knowledge of supply chain logistics and local market practice
• Skill sets

o Prospecting and targeting customer in focused products

o Excellent communication and presentation skills

o Analytical skills

o Understanding of operational process

• Good knowledge in both international and domestic logistics, as well as warehousing for both CLS and CFS
• Established network of customer and business relationships
• Relevant work experience in a supply chain division of an MNC or 3PL
• Be able to work in complex situation and under pressure
• Creative and solution-oriented approach to value proposition

Our client is one of the leading player in education industry. Due to business needs, they are now recruiting a Sales Advisor to be part of their Sales Team for ongoing transformation projects.

Duties of Sales Advisor:

• Engage with customers at roadshows and events.
• Promote lifelong learning through various courses.
• Share details about programs.
• Provide excellent customer service and follow up with inquiries.

Requirements:

• Min 1 year of sales experience is preferred
• Entry level are welcome to apply
• Comfortable to travel across different sites

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

About the Company

Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

• Mission: Redefine car buying, nurturing long-term relationships, and ownership.
• Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

• People-Centric: Elevating customer experiences, empowering staff.
• Transparent & Genuine: Delivering clear, systemic information.
• Ethical Excellence: Upholding the highest ethical standards.

Responsibilities

• Serve as main liaison between customers and service team.
• Manage queue system, greeting customers professionally and ensuring a seamless service experience.
• Complete and maintain accurate records via job sheets.

Skills Required

• Minimum 1 year of working experience in customer service or related fields.
• Prior working experience in the automotive experience would be advantageous.

Other Requirements

• Possess strong interpersonal and communication skills.
• Service oriented with a passion for customer service.
• Patient and empathic.

About the Company

Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

• Mission: Redefine car buying, nurturing long-term relationships, and ownership.
• Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

• People-Centric: Elevating customer experiences, empowering staff.
• Transparent & Genuine: Delivering clear, systemic information.
• Ethical Excellence: Upholding the highest ethical standards.

Responsibilities

• Serve as main liaison between customers and service team.
• Manage queue system, greeting customers professionally and ensuring a seamless service experience.
• Complete and maintain accurate records via job sheets.

Skills Required

• Minimum 1 year of working experience in customer service or related fields.
• Prior working experience in the automotive experience would be advantageous.

Other Requirements

• Possess strong interpersonal and communication skills.
• Service oriented with a passion for customer service.
• Patient and empathic.

As an expert consultant to bakeries, you will oversee various aspects of production, recipe development and quality control to ensure the creation of high-quality pastry products. Your role will involve both operational management and innovation to drive consistency, creativity and will also contribute to the company's growth by proposing and implementing new products and menu items that appeal to a diverse customer base.

Key Responsibilities:

• Quality Monitoring & Control:

- Regularly monitor and assess the quality of buns and other bakery products produced in the Central Kitchen and distributed across various outlets.

- Implement and oversee stringent quality control measures to ensure consistency and adherence to company standards.

• Training & Staff Development:

- Conduct training sessions for bakers and other production staffs to ensure consistent quality in all products.

- Provide ongoing support and mentorship to bakery staffs, reinforcing best practices in both production techniques and product presentation.

• Recipe Development & Innovation:

- Collaborate with the team to create and propose new recipes, flavors and designs for buns and other bakery products, enhancing the overall menu offering.

- Innovate with new ideals for seasonal or specialty products to increase variety and appeal, helping to meet or exceed the Company's sales targets.

• Product Promotion & Implementation:

- Take the lead on implementing, promoting and improving both new and existing product lines, ensuring they align with market trends and customers' preferences.

- Assist in creating promotional strategies that highlight new items, leveraging their potential to boost sales.

• Production Support & Crisis Management:

- Stand in as a baker and assume full production duties during emergencies or staffing shortages, ensuring that operations continue smoothly without compromising quality.

• Collaboration & Continuous Improvement:

- Work closely with bakery management to continually assess production processes and identify areas for improvement, ensuring efficient operations and high product quality.

- Offer ongoing support for recipe testing, ingredient sourcing and production enhancement.

Qualifications & Skills:

• Extensive experience in baking, pastry arts or related fields, with focus on high-quality production and recipe development.
• Proven leadership experience, with the ability to mentor, train and inspire bakery staffs.
• Strong knowledge of quality control procedures, food safety standards and production efficiency.
• Creative mindset with a passion for developing new recipes and bakery innovations.
• Excellent communication and organizational skills.
• Ability to thrive in fast-paced environment and manage multiple tasks efficiently.

Job Responsibilities:

Accounting

• Prepare full or partial set of accounts for the portfolio of clients within deadline
• Prepare and submission of GST filling
• Maintain and administer on accounting matters for the portfolio of clients
• Manage a portfolio of individual and corporate tax clients including clients’ expectations and deliverables
• Prepare and submit Estimated Chargeable Income for corporate clients on a timely basis to meet the filing deadline
• Prepare and submit Income Tax Returns (i.e. Tax Return Forms and income tax computations) for clients on a timely basis to meet the filing deadline
• Deal with queries raised by the Comptroller of Income Tax for clients as and when required
• Advise clients upon request on matters relating to Income Tax, Goods and Services Tax, Cross Border Transactions, etc
• Responsible for full spectrum of payroll functions in relation to the portfolio of clients (monthly CPF Contribution, IR8A tax submission)
• Provide support for other ad-hoc assignments

Requirements

• Be proficient and have a good understanding of Financial Reporting Standards, Singapore Income Tax Act and Singapore Goods and Services Tax (“GST”) Act and other relevant regulations
• Possess strong interpersonal and communication skills
• Strong problem-solving and analytical skills
• Meticulous and organised individual with strong initiatives
• Ability to work independently and in a team

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Engineering Sales Advisor to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Engineering Sales Advisor:

• Present and sell products/services to current and potential customers.
• Develop and execute strategic sales plans for assigned products and clients.
• Engage customers to understand their needs and recommend suitable solutions.
• Analyze market potential and track sales progress within the territory.
• Build technical expertise on products to support customer interactions effectively.
• Cultivate and maintain strong client relationships to expand the product portfolio.

Requirements:

• Diploma in Mechanical Engineering
• 2 - 3 years Technical Sales experience in relevant industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is dermatology clinic with different branches in Singapore.

• Provide expert advice to customers on skincare and beauty products.
• Answer questions and offer personalized recommendations based on customer needs and preferences.
• Ensure that products are well-organized, stocked, and displayed in a visually appealing manner.
• Build relationships with customers and follow up on purchases to ensure satisfaction and foster loyalty.

Requirements:

• Diploma and above.
• At least 2 years of experience in beauty/skincare retail industry.
• Ability to work in a fast-paced environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities:

• Act as the main point of contact between customers and the workshop, ensuring prompt responses and smooth service processes.

• Advise customers on vehicle maintenance, repair needs, and service intervals.

• Conduct test drives with customers to identify additional vehicle issues if necessary.

• Accurately document customer concerns and vehicle details on job cards.

• Provide clear service quotes and estimated time for completion.

• Inspect vehicles after repairs and ensure issues are resolved before handover.

• Manage vehicle check-in and check-out processes efficiently.

• Monitor service progress and keep customers informed.

• Coordinate with internal departments to resolve post-repair issues.

• Handle administrative tasks such as cost estimates, billing, and job card closures.

• Follow up with customers to ensure satisfaction with the services provided.

Requirements:

• Nitec/Diploma/Degree in Engineering, preferably in automotive-related fields.

• Minimum 2 years of experience as a Service Advisor or in a similar customer service role within the automotive industry.

• Strong ability to detect basic vehicle faults and issues.

• Valid Singapore Class 3 Driving License.

• Excellent communication and interpersonal skills.

• Proficient in using computer systems to manage customer information and service orders.

What We Offer:

• Competitive salary package.

• Opportunities for career development and growth.

• A supportive and collaborative work environment.

Location: Woodlands @ MEGA

Working Hours: Monday - Friday 10am - 7pm / Saturday 10am - 3pm

As an expert consultant to bakeries, you will oversee various aspects of production, recipe development and quality control to ensure the creation of high-quality pastry products. Your role will involve both operational management and innovation to drive consistency, creativity and will also contribute to the company's growth by proposing and implementing new products and menu items that appeal to a diverse customer base.

Key Responsibilities:

• Quality Monitoring & Control:

- Regularly monitor and assess the quality of buns and other bakery products produced in the central kitchen and distributed across various outlets.

- Implement and oversee stringent quality control measures to ensure consistency and adherence to company's standards.

• Training & Staff Development

- Conduct training sessions for bakers and other production staff to ensure consistent quality in all products.

- Provide ongoing support and mentorship to bakery staff, reinforcing best practices in both production techniques and product presentation.

• Recipe Development & Innovation

- Collaborate with the team to create and propose new recipes, flavours and designs for buns and other bakery products, enhancing the overall menu offering.

- Innovate with new ideas for seasonal or specialty products to increase variety and appeal, helping to meet or exceed the company's sales targets.

• Product Promotion & Implementation

- Take the lead on implementing, promoting and improving both new and existing product lines, ensuring they align with market trends and customer preferences.

- Assist in creating promotional strategies that highlight new items, leveraging their potential to boost sales.

• Production Support & Crisis Management

- Stand in as a baker and assume full production duties during emergencies or staffing shortages, ensuring that operations continue smoothly without compromising quality.

• Collaboration & Continuous Improvement

- Work closely with bakery management to continually assess production processes and identify areas for improvement, ensuring efficient operations and high product quality.

- Offering ongoing support for recipe testing, ingredient sourcing and production enhancement.

Qualifications:

• Extensive experience in baking, pastry arts or related fields, with a focus on high-quality production and recipe development.
• Proven leadership experience with the ability to mentor, train, and inspire bakery staffs.
• Strong knowledge of quality control procedures, food safety standards and production efficiency.
• Creative mindset with a passion for developing new recipes and bakery innovations.
• Excellent communication and organizational skills.
• Ability to thrive in a fast-paced environment and manage multiple tasks effectively.

To support Shilla’s rapid expansion in Singapore, we are recruiting for Permanent Part Time Beauty Advisors to join our growing family.

Employment type: Permanent Part Time Beauty Advisor

Duration: 22 hrs per week (Exclude break)

Working days: 3-4 days per week

We provide excellent training and career progression opportunity.

Responsibilities

• Be a Shilla ambassador and portray a professional and customer oriented image at all times.
• Welcome every customer and elevate customer service experience through good customer service, sharing of solid product knowledge and expertise.
• Recognize sale opportunities when dealing with customers and be able to capitalize on upselling / cross presentation of items or services at point of service.
• Perform inventory replenishment as and when required.
• Maintain basic housekeeping and abide to all operation procedures.
• Operate POS cash register and handle various mode of payment.
• Any other duties as per assigned

(Only short-listed candidates will be notified)

[Job ID: 831010]

Responsibilities:
The incumbent will play a key role in delivering high-quality service to clients and business partners by offering expert advisory services in insurance and liquidity planning. The role involves generating profitable client referrals for the company through proactive engagement and support of both partners and clients.

• Foster continuous engagement with bankers to build strong and sustainable referral relationships
• Develop new banker relationships regularly to ensure a diversified referral source portfolio
• Provide professional, high-quality advice to clients regarding their liquidity planning and insurance needs
• Achieve annual net revenue targets or any amount set during the annual performance review
• Ensure full compliance with the company's internal policies, procedures, and MAS regulatory standards
• Submit new business documentation promptly and accurately
• Deliver ongoing, high-quality service to existing policyholders through timely annual policy reviews
• Assist team members with client meetings, medical assessments, and presentations
• Perform any other ad-hoc duties as assigned

Requirements:

• Preference for candidates with experience in the Thai market
• Proficiency in Thai to effectively communicate with Thai-speaking clients
• For Junior: 5-8 years of experience in sales and/or relationship management, preferably within the insurance or banking industries
• For Senior: 10-15 years of experience in sales and/or relationship management, preferably within the insurance or banking industries
• A valid MAS license (Candidates not currently licensed must obtain a MAS license upon starting employment)
• Strong skills in relationship development/management, communication, and presentation
• Previous/current experience as a private banker, bancassurance specialist, or insurance specialist

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng Mei Qi
EA Personnel Registration Number: R24125475
EA License No.: 07C5771

Our client is dermatology clinic with different branches in Singapore.

• Provide expert advice to customers on skincare and beauty products.
• Answer questions and offer personalized recommendations based on customer needs and preferences.
• Ensure that products are well-organized, stocked, and displayed in a visually appealing manner.
• Build relationships with customers and follow up on purchases to ensure satisfaction and foster loyalty.

Requirements:

• Diploma and above.
• At least 2 years of experience in beauty/skincare retail industry.
• Ability to work in a fast-paced environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Engineering Sales Advisor to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Engineering Sales Advisor:

• Present and sell products/services to current and potential customers.
• Develop and execute strategic sales plans for assigned products and clients.
• Engage customers to understand their needs and recommend suitable solutions.
• Analyze market potential and track sales progress within the territory.
• Build technical expertise on products to support customer interactions effectively.
• Cultivate and maintain strong client relationships to expand the product portfolio.

Requirements:

• Diploma in Mechanical Engineering
• 2 - 3 years Technical Sales experience in relevant industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is one of the leading player in education industry. Due to business needs, they are now recruiting a Sales Advisor to be part of their Sales Team for ongoing transformation projects.

Duties of Sales Advisor:

• Engage with customers at roadshows and events.
• Promote lifelong learning through various courses.
• Share details about programs.
• Provide excellent customer service and follow up with inquiries.

Requirements:

• Min 1 year of sales experience is preferred
• Entry level are welcome to apply
• Comfortable to travel across different sites

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is one of the leading player in education industry. Due to business needs, they are now recruiting a Sales Advisor to be part of their Sales Team for ongoing transformation projects.

Duties of Sales Advisor:

• Engage with customers at roadshows and events.
• Promote lifelong learning through various courses.
• Share details about programs.
• Provide excellent customer service and follow up with inquiries.

Requirements:

• Min 1 year of sales experience is preferred
• Entry level are welcome to apply
• Comfortable to travel across different sites

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Engineering Sales Advisor to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Engineering Sales Advisor:

• Present and sell products/services to current and potential customers.
• Develop and execute strategic sales plans for assigned products and clients.
• Engage customers to understand their needs and recommend suitable solutions.
• Analyze market potential and track sales progress within the territory.
• Build technical expertise on products to support customer interactions effectively.
• Cultivate and maintain strong client relationships to expand the product portfolio.

Requirements:

• Diploma in Mechanical Engineering
• 2 - 3 years Technical Sales experience in relevant industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

We are seeking a candidate to join our Advanced Response Center (ARC) Tier 1 team. This role involves providing first-level technical support in a secure environment for complex products and services. Key responsibilities include:

Responding to Customer Inquiries: Handle incoming requests and incidents via calls, emails, webchat, IVR, and monitoring consoles.

Basic Troubleshooting: Resolve issues related to workplace systems, servers, networks, Microsoft 365, Secure Access Service Edge, and POS systems.

Monitoring and Escalation: Conduct security event monitoring, oversee server and network performance, reset passwords, and escalate cases to higher support levels as needed.

Case Management: Document all cases in a Service Management System, keep parties updated, and ensure prompt follow-up until resolution within SLAs.

Procedural Compliance: Follow Standard Operating Procedures to ensure efficient service.

Job Scope 工作范围

1) Keep Centre Facility Clean and Disinfected at All Times 时时保持幼儿园清洁和消毒

2) Washing & Disinfect All Equipments and Learning Materials 清洗和消毒所有幼儿园的设备和教材

3) Assist Other Teachers Whenever Needed协助老师和同事们保持课室的卫生

All other Works Assigned by Supervisor in Helping Out When Required主管指派的所有其他工作在必要时帮助。

Provide comprehensive logistical support during the conduct of school camps at the Outdoor Adventure Learning Centre (OALC), including but not limited to: o Assisting in the setup and arrangement of camp facilities, ensuring they are conducive for the camp activities.

Coordinating with camp facilitators and staff to facilitate smooth operations and address any logistical needs that may arise during the camp.

Overseeing the distribution and collection of camp equipment and supplies, ensuring their proper usage and storage.

Assisting in the management of emergency response procedures and ensuring the safety and well-being of camp participants.

Provide support in restoring OALC facilities back to their original state in readiness for the upcoming camp, including but not limited to:

Conducting thorough checks and maintenance of camp equipment, reporting any issues for timely repair or replacement.

Collaborating with the maintenance team to ensure cleanliness, functionality, and readiness of camp facilities for the next camp.

Support camp operations, including but not limited to:

Assisting in the setup and arrangement of sleeping quarters, dining areas, and activity spaces to meet the specific requirements of each camp.

Collaborating with the meal caterer to facilitate the provision of meals and snacks for camp participants, ensuring dietary requirements and food safety standards are met.

Assisting in the breakdown and storage of camp equipment and supplies at the conclusion of each camp, ensuring proper inventory and organization for future use.

Assist in general administration work.

Proficient in organizing items for housekeeping matters, ensuring cleanliness and orderliness of camp facilities, including:

Managing the distribution and collection of bedding, towels, and personal items for camp participants.

Coordinating the disposal of waste and maintaining cleanliness in common areas and facilities.

Assisting in the setup and arrangement of equipment for camp activities, ensuring they are accessible and in good condition.

Strong ability to collaborate with others and communicate clearly, including: Working effectively with camp staff and facilitators to address logistical needs and ensure the smooth execution of camp activities.

Communicating with camp participants to provide guidance, support, and assistance as needed, fostering a positive and inclusive camp experience for all.

This position is open to all who are fulfilling aforesaid requirements.

Job Responsibilities

Customer Support

• Address customer inquiries and technical issues through various channels, including phone, email, chat, or ticketing systems, ensuring a prompt and professional response to deliver a positive support experience.

Troubleshooting and Problem Resolution

• Diagnose and resolve technical challenges related to software, hardware, networking, or applications by applying technical expertise and problem-solving skills. Deliver effective solutions to minimize downtime and customer disruption.

Documentation and Knowledge Management

• Develop and maintain comprehensive support documentation, troubleshooting guides, and FAQs. Contribute to the knowledge base to empower self-service capabilities and improve team efficiency.

Collaboration with Cross-Functional Teams

• Partner with development, quality assurance, and product management teams to escalate and resolve complex technical issues. Provide stakeholders with timely updates on resolution progress and ensure seamless communication.

Product Testing and Feedback

• Assist in testing new product features, updates, and bug fixes to ensure they meet quality standards. Share insights and feedback with the product development team to enhance product reliability and usability.

Training and Onboarding

• Guide new customers and users during onboarding, providing training and support to help them understand product features, configurations, and best practices for optimal utilization and satisfaction.

Continuous Learning and Skill Development

• Stay updated on company products, industry trends, and emerging technologies. Actively participate in training programs and self-study to enhance technical skills and knowledge.

SLA Compliance and Performance Standards

• Adhere to established Service Level Agreements (SLAs) for response times, issue resolution, and customer satisfaction. Ensure support requests are resolved within defined timeframes and meet quality standards.

Job Requirements

Technical Expertise

• Strong knowledge of computer systems, networks, and software applications, with a solid understanding of TCP/IP, OSI layers, network security, DNS, routing, switching, and standard protocols.

Communication Proficiency

• Excellent verbal and written communication skills, capable of simplifying technical concepts for both technical and non-technical users. Active listening skills to gather information and understand customer concerns effectively.

Problem-Solving Skills

• Analytical and critical thinking abilities to identify root causes, perform troubleshooting, and implement logical solutions to technical issues efficiently.

Customer-Centric Mindset

• A strong focus on delivering exceptional customer service. Patience, empathy, and the ability to remain composed under pressure are essential to provide clear instructions and solutions during challenging situations.

Team Collaboration

• Ability to work effectively in a team environment, collaborating with colleagues and escalating issues when necessary. Contribute to a positive and solution-oriented team dynamic.

Documentation Skills

• Proficiency in creating clear and concise technical documentation, troubleshooting procedures, and knowledge base articles to ensure consistent and reliable support practices.

Adaptability and Learning Agility

• A proactive attitude towards learning new technologies, tools, and products in a rapidly evolving tech landscape. Adaptable to changes and quick to apply new knowledge to the role.

SLA Compliance

• Commitment to meeting or exceeding SLA targets for response times, issue resolution, and customer satisfaction, ensuring support services align with agreed-upon standards.

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

A Sales Support professional plays a vital role in assisting the sales team and ensuring smooth operations within the sales department. Their job scope generally includes administrative, technical, and customer-focused tasks to help the sales team achieve its targets and improve overall efficiency.

Below are the primary responsibilities of a Sales Support role:

1) Adminstrative support

2) Customer service & communication

3) Sales Order Management

4) Data Entry & Reporting

5) Sales process assistance

6) CRM and Database Management

7) Coordination with other department for example HQ

8) Following up and lead tracking

Key Skills and Competencies for Sales Support:

Organizational Skills: Ability to manage multiple tasks and prioritize them effectively.

Communication Skills: Clear and professional communication with both customers and internal teams.

Detail-Oriented: Accuracy in data entry, order processing, and sales documentation.

Problem-Solving: Ability to resolve customer issues efficiently and ensure satisfaction.

Customer Service Orientation: Focus on providing exceptional service to clients and assisting the sales team.

Technical Proficiency: Familiarity with CRM systems, order management software, and office productivity tools.

Team Collaboration: Ability to work with various departments to ensure a seamless sales process.

What we are looking for :

• Strong interpersonal skills with a genuine desire to help customers.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Reliable and driven to achieve success independently and as part of a team.
• Required languages: English. Mandarin will be advantageous to liaise with Chinese-speaking stakeholders.

· Should have 4+ years’ experience in application support activity.

· ITIL certification.

· Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO systems

· Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)

· Should be able to do

o SLA & KPI management, client communication & interaction

o Predictive analysis, consulting, escalation management

o Risk analysis and project execution

· Strong knowledge in XML, SQL, PL/SQL, MQ, CFT and Control-M.

· Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)

· Excellent communication and interpersonal skills.

· Strong analytical and troubleshooting skills.

· Autonomous, self-motivated and excellent team player.

Job Description

• Support and manage day to day sales operation.
• Processing of quotation, sales order, purchase order, delivery order and invoicing
• Support the generation of sales either by cold calling or of incoming queries from different platform
• Assist in providing effective solution that fit clients’ requirement.
• Keep close connection with clients as required
• Perform project coordination, ensuring project go as plan and on schedule.
• Work closely with internal teams
• Support the preparation & submission of relevant reports and documents.

Job Requirement

• Diploma in any relevant discipline.
• Work experience in sales administration / support function
• Computer literate with good knowledge in Microsoft Office
• Team player with good communication skills
• Customer service oriented