Job Description

Daily operational duties (internal):

• Respond to email and call queries from customers appropriately and in a timely manner.
• Work closely with all internal departments (sales team) & customers for order fulfilment & provisioning requirements in a timely manner.
• Actively monitor order-processing status until case is completed.
• Coordination for daily hardware delivery to customers.
• Attend to first line troubleshooting for customers for mobile services.
• Ensure prompt & timely update of data entry into internal CRM system.
• Check daily reports on customer’s mobility provisioning requirements.
• Develop and maintain positive relationships with customers to ensure positive customer experience.
• Undertake any other Ad-hoc duties as assigned by supervisor.

Daily operational duties (external to suppliers):

• Order submission & procurement of services from multiple vendors to fulfil customer’s orders
• To be the Point-of-Contact with suppliers on daily operational matters to ensure smooth processing and order fulfilment
• Check and ensure accuracy of cost invoiced by suppliers then reconcile & submit bill disputes to suppliers when required.

Job Requirements

• At least 2-3 years of experience in order fulfilment and sales support
• Strong follow-up and co-ordination skills
• Good interpersonal skills to work well with all levels
• Good communication skills both written and verbal
• Good team player with initiative
• Meticulous in numbers and analytical
• Proactive & self-motivated
• Able to work under stress

Location : Islandwide

Working Hours

· Mondays to Fridays: 6:30am to 12:30pm (no lunch break included)

· Service not required on Saturdays, Sundays and gazetted public holidays.

Scope of Services

Running of errands

1. Conveying messages to the parents and staff in the school.

Data entry

2. Recording late coming of students.

3. Recording loan of uniforms to students

Updating of daily staff absence data

4. Record the daily student report sick data in the log books

Receiving and registering documents

5. Receive and register documents in the front office.

Sorting and storing of files

6. Sort out and keep the daily files at the office counter.

7. Any ad hoc duties tasked by the school leaders

Qualification, Skill & Experience of the Contractor’s Personnel

· Preferably GCE 'O' Level Certificate or equivalent

· Should have at least 3 years of experience as a receptionist.

·Having prior general administration experience working in a school environment would be an advantage.

· Proficient in Microsoft applications, including Excel, Word and Powerpoint.

· Ability to use basic Internet sites i.e. Gmail, WhatsAppWeb, etc.

· English (Written & Spoken) and with one mother tongue language (e.g. Malay, Mandarin, Tamil)

· Able to communicate with students, aged 13 to 17 years old age group

Roles & Responsibilities:

• Organize and schedule sales meetings, both online and for overseas trips, as required.
• Provide assistance to the sales team in maintaining a network of contacts to support business growth.
• Manage invoicing processes for clients and the China sales channel.
• Ensure a high standard of customer service when communicating with clients via email, phone calls, or WeChat.
• Handle the renewal of existing client accounts within the China market.
• Support the sales team by managing documentation sent to and from China clients and sales partners.

Requirements:

• Must have a minimum of 2 years' full-time experience in a Sales Support role.
• Proficient in written and spoken Chinese for effective communication with clients and partners.
• Demonstrate initiative with strong follow-up skills to ensure tasks are completed promptly.
• Capable of working independently, with a self-motivated and flexible approach.
• Willingness to travel domestically when required, with the possibility of international travel in the future.
• Ability to work with multiple stakeholders daily to resolve issues, discuss client requirements, and find solutions.
• Possess excellent organizational skills with strong attention to detail.

Job Description

• provide adhoc technical support on daily basis ;
• see through the implementation of custom mobile app ;
• set up and maintenance of servers ;
• procurement and recording of company IT assets ;
• diagnose and troubleshoot technical issues

Job Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Good understanding of computer systems, mobile devices, mobile applications and other tech products (including maintenance of CPU set)
• Familiar with infrastructure set-up, server/firewall set-up, administration of server and domain (including domain migration)
• Proficient in Microsoft Excel (VBA is a plus)
• Excellent problem-solving and communication skills
• Diploma in Information Technology, Computer Science or relevant fields

About Javelin

Javelin Global Commodities is a leading global commodities marketing, trading, logistics services and investment firm with head offices in London and wider global offices in New York, Dallas, San Diego, St Louis, Switzerland, India, Australia, Singapore, Canada, Poland, Dubai and China. Javelin was founded in 2015 and now operates across 100 countries and six continents with respect to more than 20 different commodities across thermal coal, metallurgical coal, iron ore, steel scrap, metals, hydrocarbons, freight, softs, and renewables.

Established in 2015, Javelin employs over 190 people and is a unique place to grow your career. We take pride in our values, global reach, meritocratic culture and strong work ethic.  Our success over the years has been built on our guiding principles of customer service, creativity, transparency, integrity, and responsibility.

Whilst our footprint grows, we still foster a small-company atmosphere. We have a flat company structure and encourage collaboration across all seniority levels, teams and locations to generate the best ideas. Javelin has a dedicated strategy to support local and meaningful charities through volunteer days, donation matching, a ‘give as you earn’ scheme and other fundraising activities. We are committed to the wellbeing of our colleagues and organise various social evenings, sports clubs and lunchtime activities.  Our London office has on-site gym facilities and a golf/sports simulator. Discover more at http://www.javelincommodities.com/.

 The Role

The Support Analyst will report into the regional Technology lead, and will collaborate closely with a busy and dynamic Maritime trading desk .  The primary focus will be to provide technical support and expertise for the VESON IMOS software. We believe in hiring diverse candidates with a passion for working in a flexible and closely knit company. We are a small team with a wide range of expertise and will provide immersive on-the-job training in both software and the business.

Key Responsibilities Include:

• Collaborate with the business to support daily operations relating to long-term time charters and voyage charter operations.
• Address and resolve invoicing or cash discrepancy issues for the operations team, ensuring accuracy and a timely solution
• Act as a subject matter expert, providing technical assistance and ensuring the system aligns with business processes and controls.
• Identify opportunities for process improvement
• Assist with the configuration and customization to meet specific business requirements.
• Troubleshoot and resolve system-related issues, liaising with both internal stakeholders and external support teams when necessary.
• Provide training and guidance to end users.
• Stay updated on the latest developments in VESON IMOS and maritime shipping technology to ensure the organization leverages cutting-edge solutions.

Skills and Experience Required:

• Experience using VESON IMOS software
• Maritime operations related experience
• BSc Degree, relevant related degree or advanced diploma in an Economics, Finance, IT, Maritime, Business or Engineering related subject
• Solid understanding of database management and reporting tools
• Strong analytical and problem-solving skills with a detail-oriented mindset.
• Excellent communication skills to collaborate with diverse teams, including trading desks and technical teams.
• An understanding of maritime regulations and compliance would be an advantage.

• Private Health Insurance
• Discretionary Annual Bonus Scheme
• Income Protection
• Life Insurance

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

This role offers an excellent opportunity for a highly organised, reliable and effective individual to take on the role of business support coordinator in our firm and to work with a team of professionals. You are expected to be proactive, forward-thinking and organized while assisting partners and teams with their work activities. You will be involved in many operational matters which will require you to maintain confidentiality and be good at multi-tasking.

Responsibilities

• ­­Provide administrative support to Business Units and relevant stakeholders.
• Organising internal and external meetings, appointments, events, and/or taking minutes of meetings, etc, within the portfolio of the Business Units. To be responsible for all necessary coordination, communication and exercise discretion of the time needed for such arrangements.
• Prepare monthly reports and consolidation of data for the relevant Business Units.
• Assist in the preparation/collation of email circulars, PowerPoint presentations, etc as and when needed.
• Management of projects which includes liaising and follow up with stakeholders on behalf of the partner he/she reports to.
• Organisation and coordinate projects, meetings and related trainings.
• To monitor and track training hours.
• Coordinating with vendors to assist stakeholders in travel arrangements.

Requirements

• Diploma/degree holder in any field
• Minimum 2-3 years of experience in business support role
• Microsoft Office and good knowledge of PowerPoint presentations or related presentation tools will be highly advantageous.
• Experience in handling travel arrangement will be an added advantage.
• Great team player who works well with all levels of colleagues.
• Excellent oral and written communication skills, with tact and diplomacy.
• Discretion and trustworthiness to handle confidential information.
• Flexible, adaptable, and highly independent.
• Meticulous with good organisational skills and the ability to multitask.
• High level of initiative and proactivity.
• Cheerful and friendly disposition.

Duration: 12-month agency contract

Salary: Up to S$3,750 per month + 1-month completion bonus upon successful completion of the contract

Location: Changi Airport (100% on-site)

Working Hours:

• Monday to Thursday: 8:30 AM to 6:00 PM
• Friday: 8:30 AM to 5:30 PM

Responsibilities:

• Handle treasury-related administrative tasks, including opening and maintaining bank accounts and internet banking, requesting fixed deposit rates from banks, and preparing slides or email updates for cash portfolio management.
• Prepare reconciliations for carpark collections and refunds.
• Verify audited sales against reports, and follow up with customers to obtain missing reports.
• Manage various administrative duties such as uploading invoices for customers, scheduling meetings, booking meeting rooms, and performing ad hoc tasks as needed.

Requirements:

• Minimum qualifications: O Levels, A Levels, or Diploma.
• Background in Accountancy, Business, or Finance is advantageous.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.
• Strong attention to detail and accuracy.
• Able to thrive in a fast-paced environment.
• Excellent communication and interpersonal skills.

Key Responsibilities:

• Plan, initiate, and manage IT projects (e.g., SharePoint, eGIRO) ensuring they meet timelines, budget constraints, and project specifications.

• Liaise with project vendors to coordinate and oversee project delivery.

• Lead the development of new software applications (e.g., Banking software) and systems, including requirement gathering, design, coding, testing, and deployment.

• Ensure quality and functionality of the software and systems meet the organizational

• standards.

• Analyze the work plan for the department, identifying key areas for improvement and optimization.

• Write detailed reports on project progress, department performance, and other relevant metrics.

• Identify the types of reports to be submitted from the department and ensure timely and accurate submission.

• Liaise with internal stakeholders to determine their technology needs and ensure IT

• projects align with the overall business strategy.

• Research and implement new technologies that can improve the efficiency and effectiveness of business operations.

• Proactively seek out opportunities for technological improvements and present recommendations to senior management.

• Ensure all IT practices comply with regulatory standards and company policies.

• Maintain thorough documentation of all projects and change management processes to ensure transparency and compliance.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Have some experience in IT project management and software development.(preferred)

• Proven track record of successfully managing IT projects from initiation to completion.

• Experience in developing and deploying software applications, particularly in the banking or financial services sector.

• Experience with database management systems.

• Strong analytical and problem solving skills.

• Experience in writing detailed reports and performance metrics.

Job title: IT Support Specialist

Job Duties

• Act as the first point of contact for all user support related queries at the Service Desk

• Participate in and implement infrastructure projects

• Monitor infrastructure stability like Wifi, Printer, or Sharepoint

• In charge of inventory of all kinds of hardware like PCs/ scanners/ consumables as well as regualry Storeroom clean-up

• Responsible for taking internal and external calls from the users regarding IT incidents or service requests as well as for resolving and escalating user request

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Collaborate with other IT Teams

• Support and regular checks that the conference rooms are properly working

• Handling vendors regarding hardware related changes, repairs and quotations

• Support new joiners with providing the requested hardware package

• Help user relocations within the building

Requirements:

• Diploma or above in Computer Science, Information Technology or relevant discipline

• 1-2 years' experience in user support and helpdesk duties

• Strong problem solving and system troubleshooting skills

• Technically proficient in Microsoft Office, Windows desktop and Apple iOS

• Good interpersonal and communication skills

• Knowledge of ServiceNow Ticketing system is a plus

Contract Period: 12 months

• Support large scale IT infra environment
• Providing technical application/architecture support to infra and application teams; Assisting with system integrations and infrastructure
• Identifying and resolving technical issues; support day to day operations
• Provide operational support like shakedown, monitoring the availability of the applications, deployment, system health check, etc
• Attend to incidents and problem resolution within stipulated SLA
• Support SRs and changes; Follow the ITSM process
• Administer and maintain the system; Maintain availability and optimal performance of the systems
• Maintaining and updating technical documents and procedures
• Support and upgrade of software (IIS, .Net Framework, 3rd party monitoring tools, etc)
• Work with the vendor like Microsoft, IBM for upgrades/issues/analysis
• Interface with different stakeholders in the project (security team, customers, infra and application teams)

Requirements:

• Degree in IT, Computer Science or equivalent
• Minimum 5 years of IT support and programming experience in Windows Servers, IIS, .Net Framework,C#,VB, Asp.Net, PowerShell, Javascript
• Experience in monitoring, tuning and troubleshooting of IIS, .Net Framework related issues.
• Good understanding of server, Operating systems, network, firewalls, Load balancers, Active Directory, Database, etc.
• Good knowledge in ITIL
• Good troubleshooting and communication skills
• Able to work well in a team environment

Job Description

Operation

• Ensure smooth loading & discharging operations to prevent demurrage.

• Responds to vessel issues, coordinating with concerned parties until resolution.

Documentation

• Ensure shipping documents are done correctly from cargo conclusion to payment received.

Analyst

• Perform market segment research.

• Long term / short term forecast of commodity / vessel market to form trading strategies to maximise profit and manage risks.

• Work closely with Traders.

Commercial

• Drafting & sending of sales contracts to buyers.

• Manages a fleet of regularly chartered vessels to facilitate trading.

• Actively maintains close business relationships with buyer, seller & shipowner.

• Market development of various commodities.

Job Requirements

• Degree/diploma in Maritime Studies are preferred.

• At least 1 year of working experience in trading industry

Salary range: SGD 3,800 to 5,000

Working location: Paya Lebar Square

Job Scope

• Provide technical service & troubleshooting issues related to personal computers, applications and tablets

• Experience & knowledge of Win XP, Win Vista, MS Office, Network connectivity, printer mapping, etc

• Experience supporting end users for their daily PC usage problem

Requirements

• Diploma in Information Technology and above

• 2 years relevant experience in IT technical onsite support

• Understanding of desktop, laptop and printer and TCP/IP networking

• Will be exposure to handle some server administration matters

• Excellent Interpersonal and Communication Skills

• Experience in banking industry

What we seek to accomplish together:

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities:

• Perform Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

A little about you:

• Min. ITE/Diploma graduate with 1 year experience in desktop support
• Min 3 year experience in Microsoft Windows 10 and Microsoft Office 365
• Clear Spoken & Written English.
• Possess at least one (1) of the following certifications or their equivalent:CompTIA A+;
  CompTIA Security+;
  CompTIA Network+;
  Microsoft Certified: Windows Client; and
  Microsoft Certified: Managing Modern Desktops.
  
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers

Job Highlights:

· Annual Bonus

· Career Progression

· 5 Days work week

· Training and support provided

Responsibilities

· Managing all sales support responsibilities including Contracts, Relocations, Service Requests through to completion

· Coordinate with other departments to resolve all sales support responsibilities

· Answering Incoming calls and managing queries through to resolution

· Coordination of the input of different departments in order to fulfil customer requirements

· Acting as primary contact person for small and medium sized accounts in assigned region

· Work according to company procedures and guidelines

· Ensure timely extension of new regular and promotional materials

· Issuing internal memos relating to trade deals/discounts/GPR, and promotional launches

· Ensure main duties are carried out fully in an efficient and professional manner

· Coordinates incoming & outgoing correspondence (to include electronic mail), and create/disseminate other critical and confidential business documentation with discretion and deals with confidential issues and subject matter in ways that requires considerable sensitivity, discretion, or judgment in replying to inquiries, and/or presenting or requesting information

· Any other ad-hoc duties relevant to the demands of the role

Requirements:

• Min. O levels and above

· Tact, confidentiality and diplomacy in handling inquiries, calls and visitors

· High initiative, drive, mature, meticulous and detail-oriented

· Possess strong communication and interpersonal skills

· Proficient in MS Office application such as Word, Excel, PowerPoint

· No experience required

· Strong multi-tasking capabilities

· Knowledge of SAP system will be an additional advantage

Job Types: Full-time, Permanent

Pay: $2,200.00 - $2,800.00 per month

Benefits:

• Health insurance
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Education:

• GCE 'O' Level or GCE 'N' Level (Preferred)

Work Location: In person

We are seeking a dedicated and experienced individual to join our team as a Trading Floor IT Support. The successful candidate will be responsible for providing technical support to our trading floor operations, ensuring the smooth running of our systems and applications. You will act as the first point of contact for all trading floor IT issues, aiming to resolve all desktop issues whilst delivering world-class customer satisfaction. Based on the Trading Floor, you will work closely with other areas of Group IT to ensure incidents are resolved as quickly as possible and escalate any problems that could affect multiple users.

Responsibilities:

• Provide first-line technical support to the trading floor, responding promptly to requests and issues.
• Maintain and troubleshoot Bloomberg, Refinitiv, and other market data products.
• Develop and maintain scripts using VBA and PowerShell to automate tasks and processes.
• Collaborate with other IT teams to ensure seamless integration and support for trading applications.
• Keep up to date with the latest technologies and suggest improvements to existing systems.

Requirements:

• At least 3-5 years of experience in a similar role, preferably within the financial sector.
• Experience with trading floor support, as traders are VVIP in the financial institutions and any IT downtime will have business impact.
• Windows 10, Office applications (Word, Excel, PowerPoint, Outlook, etc.), SharePoint, Teams
• Familiar with trading application support ie Bloomberg
• Having experience with meeting room support will be an advantage
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both written and verbal.
• This role may need to support Australia remotely during SG core hours.

1. Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.

2. Has experience or knowledge on Incident and Problem management.

3. Health check and monitoring production system and job scheduling to ensure SLA is meet.

4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

6. Continuous improvement of the system, e.g. job automation, performance tuning.

7. Should be able to identify and fix the bugs.

8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stackpreferably in Java, Spring-boot, Microservices.

9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.

10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.

11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.

12. Good knowledge in Linux/Unix/Windows environment and scripting.

13. Hands on experience on monitoring tools like Grafana has added advantage.

14. Should be open to learn and adapt to new technologies.

15. Knowledge on GIT Bitbucket and Jenkins has added advantage.

16. Knowledge on Actimize/Hadoop has added advantage.

Manage the IT Support and staff to provide 1st level technical support;

Primarily responsible as main coordinator and lead engineer for the refresh/ upgrade of Windows 10/ 11 desktop and laptops bank wide.
Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of work.
Act as a further escalation point for unresolved or escalated cases.
Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles
Report to SD managers on any issue that could significantly impact the business
Take overall responsibility for incident management and request fulfilment (if any).
Ensure staff take ownership of user problems and be proactive when dealing with user issues.
Ensure all calls and emails are logged in the Service Desk logging system.

To have a minimum of 3-year end-user support experience, desktop or technical service desk.

To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

Location: Changi Business Park

Job Description:

• We are seeking a highly motivated and experienced LCS Support Analyst to provide 24/7 rotational support for critical banking applications. The ideal candidate will have a strong foundation in incident and problem management, troubleshooting, and system performance optimization. You will be responsible for ensuring the reliability and performance of the production systems while adhering to service level agreements (SLAs).

Key Responsibilities:

• Provide 24/7 application support on a rotational shift basis (including weekends and public holidays).
• Handle incident and problem management, ensuring effective resolution of issues.
• Conduct health checks and monitor the production systems, ensuring that jobs are scheduled and SLAs are met.
• Troubleshoot and resolve performance and reliability issues across the software stack.
• Proactively identify and address system bottlenecks before they impact performance.
• Drive continuous system improvements, including job automation and performance optimization.
• Identify, diagnose, and resolve application bugs.
• Troubleshoot applications running on full stack environments, particularly in Java, Spring Boot, and Microservices.
• Provide support for banking and Anti-Money Laundering (AML) applications.
• Offer support for applications running in Windows and Unix environments.
• Write and debug SQL queries on SQL Server and Oracle databases.
• Work with Linux, Unix, and Windows environments and possess scripting skills.
• Utilize monitoring tools like Grafana (preferred).
• Learn and adapt to new technologies as required.
• Familiarity with GIT, Bitbucket, and Jenkins is a plus.
• Knowledge of Actimize and Hadoop is advantageous.

Requirements:

• Minimum 3-5 years of hands-on experience in production support or a similar role.
• Strong expertise in Unix/Linux environments.
• Solid SQL skills with the ability to write/debug SQL queries.
• Experience with application support for Java, Spring Boot, and Microservices (preferred).
• Familiarity with monitoring tools like Grafana is a plus.
• Experience in banking applications or Anti-Money Laundering (AML) systems is preferred.
• Ability to work in rotational shifts, including morning (6am-3pm), general (9am-6pm), afternoon (2pm-11pm), and night shifts (10pm-7am).
• Knowledge of Windows environments and scripting is a plus (training will be provided).
• Familiarity with GIT, Bitbucket, Jenkins, and Actimize/Hadoop is advantageous.
• Willingness to support during weekends, public holidays, and night shifts as part of the rotational schedule.

Note: The mandatory skills for this role are strong expertise in Unix and SQL. Candidates will be trained in Windows and other required technologies.

Location: Chai Chee Road
Salary: Up to S$6,000

Overview:

• We are seeking an Operations Support Engineer to manage and support our IT operations. The role involves developing and scheduling batch jobs, managing cron jobs, and ensuring the smooth functioning of IT systems. The ideal candidate should have experience with .NET, SQL databases, and scripting for operational tasks.

Key Responsibilities:

• Conduct root cause analysis and handle analytical tasks.
• Maintain efficient system processes, ensuring adherence to regulatory standards.
• Communicate issues, updates, and key information to stakeholders and management.
• Monitor backend jobs to ensure stable operations.
• Collaborate with different departments, performing coordination and administrative duties.
• Write and understand basic SQL queries for operational purposes.

Requirements:

• Bachelor’s degree in IT, Computer Science, or a related field.
• 3-5 years of experience in IT operations or support.
• Proficient in .NET programming and SQL databases.
• Experience with cron job scripting and scheduling.
• Strong problem-solving skills and the ability to work independently.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

1. Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.

2. Has experience or knowledge on Incident and Problem management.

3. Health check and monitoring production system and job scheduling to ensure SLA is meet.

4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

6. Continuous improvement of the system, e.g. job automation, performance tuning.

7. Should be able to identify and fix the bugs.

8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stackpreferably in Java, Spring-boot, Microservices.

9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.

10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.

11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.

12. Good knowledge in Linux/Unix/Windows environment and scripting.

13. Hands on experience on monitoring tools like Grafana has added advantage.

14. Should be open to learn and adapt to new technologies.

15. Knowledge on GIT Bitbucket and Jenkins has added advantage.

16. Knowledge on Actimize/Hadoop has added advantage.

Job Objectives

• Provides IT Support and Request Fulfillment for employees in Satair and related stakeholders
• Assist users world-wide in their daily work setting up the PC equipment such as laptops and desktops, including printers on the network, scanners,handheld devices, smartphones and the like
• Contribute to developing, maintaining and supporting our IT platform by helping users with IT-related issues, questions or technical needs
• Ensure that Satair’s users have efficient and optimal equipment for the conduct of their tasks
• Work closely with other IT functions to ensure operations
• Enter global shift setup to follow the sun and cover for colleagues in other regions
• Creating and maintaining knowledge articles and provide guidance and requests for colleagues to practice the same

Job Responsibilities

• Monitors the internal IT Infrastructure, and acts immediately when incidents occurs
• Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
• Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
• Ensure that IAM activities are done with proper attention and care
• Analyses console messages, diagnoses system failures and takes corrective action in order to ensure continuity of operations, escalating to other technical teams and vendors as needed
• Purchase equipment and ensure asset management is done according to our processes
• Handles primarily complex IT issues/requests, and ensures feedback is given to non-Senior IT Supporters, on how to approach less complex issues
• Given the role as senior, take responsibility for training newcomers in team

Secondary responsibilities

• Assists in maturing the IT knowledge of our colleagues in the business, when needed
• Supports the Head of IT Support’s vision and agenda for the team, by promoting the decisions made
• Work closely with the different Service Desks within the organization of Airbus
• Fosters and advertises the outside/in perspective - not only for him or herself, but also for the team as a whole
• Ensures the provisioning of new software packages and upgrades to end user devices
• Acts as a role model for the other colleagues in the IT Support
• Takes part in, drives and completes at least 1 projects and initiatives of various complexity successfully according to the expectations from management and other stakeholders
• Owns at least two additional areas of responsibility, related to specific areas in the IT Support that needs special attention, (i.e. CMDB and Knowledge Management), which is led and managed successfully and according to the expectations from management and other stakeholders
• Facilitates training and knowledge sharing sessions both internally and externally, if required related to the additional areas owned
• Proposes, drives and executes improvement ideas related to the IT
• Supports services, processes, and work instructions successfully and according to the expectations from management
• Follows and promotes the processes, procedures and work instructions related to Incident, Problem, Request Fulfillment and Knowledge
• Management and provides assistance if required to colleagues
• Creation and maintenance of Purchase Orders, whilst ensuring attention to bookkeeping

Job Requirements

• Technical IS/IT education on Bachelor level or 3+ years working experience in a similar position
• Solid knowledge of operations of Microsoft products and applications, enterprise applications (SAP) and other collaborative solutions such as
• Google Workspace or other cloud based services
• Solid knowledge of operations of IT and communication hardware and other technical equipment
• Knowledge and experience of customer service practices
• Related experience and training in troubleshooting and providing helpdesk support
• ITIL Foundation (v3 or v4) certified (can be obtained during employment)
• Customer-minded
• Strong team player
• Excellent communication skills (written and verbally)
• Good analytical skill; ability to see the bigger picture and derive mid to long term recommendations on way forward
• Ability to balance and align varying interests of stakeholders
• Diplomatic sense and open/‘out-of-silo’ mind-set, ability to build successful relations across functions and with all stakeholders
• Ability to work in an international context
• Strong self drive and initiative taking

• Plan, supervise and implement the programme for the class in accordance with Centre’s policies and framework.
• Prepare the lesson plans, Conduct evaluation of lessons and Submit periodic reports.
• Classroom management.
• Ensure safety and hygiene of the children.
• Ability to work independently as well as within a team.
• Maintain good communication with the parents and Participate in parents’ discussion groups.

· Job Requirements:

• Minimum with a Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Psychology & Early Education or relevant
• GCE 'O' Level credit in English with a minimum of C6 grading
• Good communication and interpersonal skills
• Have a passion in teaching young children.
• Possess excellent communication and interpersonal skill.

Check out www.abercare.sg for more details

Interested applicants may send in your resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504