Be part of the IT Application team to maintain existing IT Systems and Bank’s Core Application by providing immediate attention to the daily issues received by IT Service Desk.

Responsibilities

• Provide 1st level support for Core Banking System (Avaloq)
• Problem and incident analysis and management
• Perform daily and monthly IT operational tasks, ensure health running of applications, Application server support, administration & monitoring, User application account/ access administration, IT application deployment
• Proper documentation of work

Requirements

• Computer Science related Diploma or Degree.
• Preferably with 3 years' relevant experience in banking sectors
• Team player, Good communication skills and able to work in fast paced environment.

Key Skills

• Experience in Avaloq application
• Competent in SQL, especially Oracle PL/SQL
• Experience in Oracle Database
• Knowledge or experience in BMC Software Control-M, DOS/ Windows Batch scripting, Unix scripting in Java programming is an advantage.

Please contact us or apply in-confidence your update MS Word Resume to : [email protected]

Kelvin (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

About the Client:

Our client is a MNC Company.

Responsibilities:

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

Requirement:

• Experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus.
• Exposure to the banking industry is advantageous.
• Dynamic individual with a thirst for learning.
• Strong team player with excellent interpersonal skills.
• Ownership-oriented with the ability to meet SLAs without compromising on work quality.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R24125310 (PARAMATASEEMA NAVEEN RAJANNA)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm

· Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA

· Minimum of one year of relevant experience

· Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support

· Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services

· Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall

· Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller

· Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred

· Experience with Veeam, VMware, and UNIX/Linux is an added advantage

· Experience in API/Web Programming and Database Administration is an added advantage

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer system mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

About Company:
Our client was established in the year 1995 and they are specialized in automation systems and equipment. The company line of business includes manufacturing metal cutting machine tools.

Job Description:
- Responsible to support on customer enquiries, quotations, delivery arrangements, and after-sales support.
- Respond to products inquiries from customers and ensure accurate information is provided.
- Coordinate with relevant departments to gather pricing and availability details.
- Issue quotations in a timely and accurate manner.
- Monitor and track orders from receipt to delivery
- Ensure products are received as per order specifications.
- Arrange and coordinate delivery schedules for customers, working with logistics and warehouse teams.
- Provide post-sale customer service, including answering inquiries and assisting with any issues or concerns regarding products.
- Ensure customer satisfaction by coordinating troubleshooting efforts with technical teams or departments when needed.
- Collaborate with technical and service teams to ensure that customer issues are resolved promptly and effectively.
- Ensure that all necessary documentation, reports, and follow-up actions are completed in a timely manner.
- Maintain accurate records of customer orders, quotations, and delivery schedules.
- Assist in tracking inventory levels and ensuring orders are fulfilled without delays.
- Any other ad-hoc duties assigned by Management from time to time

Job Requirements:
- At least an ITE certificate or equivalent
- At least 1 year of sales support or related working experience
- Proven experience in sales support, customer service, or a related role is preferred (experience in spare parts or technical sales is a plus point).
- Excellent organizational and multitasking skills.
- Strong communication skills, both written and verbal.
- Ability to work independently, take initiative, and be proactive in problem-solving.
- Familiarity with sales software, CRM systems, and basic office tools (Excel, Word, etc.).
- Technical knowledge or an ability to understand basic technical products and issues is preferred.

Compensation:
- Working location: Eunos, Singapore
- Working hours: Monday to Friday 9am - 6pm
- AWS and Variable bonus
- Medical benefits

Job Title: Level 1 Support Technician

Purpose of the Role

The Level 1 Support Team provides critical front-line support across all aspects of infrastructure. Working as part of a global team, they are responsible for:

• Pro-active monitoring of infrastructure.
• Performing initial triage of alerts and inbound support requests.
• Creating and assigning support cases to the Level 2 operational support teams.

This is a client-facing role with a high level of interaction, requiring the delivery of high-quality service and support. In addition to day-to-day activities, there are opportunities to be involved in internal projects and initiatives. The ideal candidate will have a demonstrated interest in Technology and Finance.

Responsibilities and Duties (include but are not limited to):

• Monitoring & Alerts:Monitor various alert systems and the Service Operation’s email, and respond to the Service Operation hotline.
  
• Issue Recording:Record all issues within the internal CRM system.
  
• Problem Determination:Provide first-level problem determination/triage on all issues (network/systems/application).
  
• Client Interaction:Acknowledge and resolve clients’ inquiries and issues within the prescribed Operational Level Agreement (OLA).
  
• Collaboration & Escalation:Engage the relevant Subject Matter Experts and other Service Operation personnel to ensure issues are resolved within the agreed SLA escalation matrix.
  
• Communication:Interface with clients, vendors, market participants, and financial exchanges.
  Manage formal communications to clients.
  
• Performance Reporting:Generate statistics on issues raised, resolved, time to resolution, and other Key Performance Indicators (KPIs).
  
• Team Engagement:Foster open communication between team members and managers, promoting ideas for improving service delivery.
  
• 24x7 Support Coverage:Work as part of a global team that provides 24x7 Level 1 Support coverage on a rotation basis.
  

Education, Skills, and Background (Including Education and Experience Requirements):

• 2+ years of experience in a similar customer-facing role.
• Degree or diploma in Computer Science, Computer Engineering, or a related discipline.
• Experience in a financial industry support role preferred.
• Excellent verbal and written English-language communication skills to manage customer relationships effectively.
• Strong process discipline with a working knowledge of Salesforce or other CRM systems.
• Working knowledge of Linux & Windows systems, network configuration, and general troubleshooting.
• Ability to work constructively as part of a team, sharing ideas and resources.

Desirable Skills:

• ITIL certification.
• Understanding of Financial Markets (Equity, Futures, Options).

Working Arrangements

This is a hybrid position. The role holder will participate in a shift rotation, working 5 days a week, covering the hours of 07:30 – 16:30 from Monday to Sunday (including at least one weekend day per week).

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Description :

· Coordinate with vendors for meter installation arrangement

· Address customer queries regarding metering concerns

· Attend to and troubleshoot any metering faults

· Investigate site abnormalities resulting from power surges or drops in energy consumption

· Perform meter accuracy tests upon customer request

· Follow up on meter readings not obtained by vendors or the Automatic Meter Reading (AMR) system

· Process daily tasks though the K2 workflow and coordinate with vendors for subsequent periodic meter readings or installations

· Communicate with SP Group regarding customer inquiries related to metering and replacement of faulty meters

• Manage meter inventory

Requirements :

· Diploma or Higher Nitec in Electrical or a relevant engineering field

· Fresh Graduates are welcome to apply

· Proactive and self-motivated

· Strong customer service and communication skills

· Prior experience in meter management is advantageous but not mandatory

· Candidates with the willingness to learn new skills will also be considered

• Interaction with customers either through email correspondence or in-person meetings at customer locations

Working Location : Central

**We regret that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**

DESCRIPTION

- Sizing, calculation, design layour, quantities and estimation based on drawings

- Provide technical support to sales team

- Prepare quote and technical proposal

- Attend meetings with consultants, engineers and clients

- On site troubleshooting/servicing work, resolving technical issues including system testing and commissioning

- Any adhoc tasks assigned by the management from time to time

REQUIREMENTS

- Knowledge in electrical and electronics

- Competent in AutoCAD

- Knowledge of BIM

Job Description:

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Job Description

• Industry Type: Ship
• Working Location: Boon Lay
• Working Hours: 5.5 days (Alternate Saturday)
• Duration: Permanent Role

Responsibilities

· Responsible for managing the incoming and outgoing orders

· Handle Import/Export permit declarations, custom clearance

· Maintain accurate records of shipping documents as per SOP standards

· Arrange and coordinate import/export shipments

· Coordinate sea/ air freight shipments and transport arrangement

· Liaise with air/sea freight forwarding, shipping lines, transporters to ensure timely delivery of shipment

· Process shipping operation and courier service

· Handling of all billing and invoices

· Ad-hoc duties as and when required

Requirements

· Diploma or equivalent

· With 1 – 3 years of relevant experience

· Proactive and positive working attitude

· Meticulous with good organizational skills

· Proficient in MS Office

· Good interpersonal skills and able to work independently with minimum supervision

Responsibilities:

• Teach students with diverse learning needs, providing appropriate support and instruction in small groups or individual settings.
• Manage a caseload of students, coordinating with teachers and parents to ensure their progress and well-being.
• Oversee the student referral process and maintain accurate records.
• Develop and monitor individualized learning plans and follow up on student progress.
• Provide targeted support in areas such as literacy and math as needed.
• Collaborate with teachers to identify student challenges and recommend effective teaching strategies.
• Participate in parent-teacher conferences as necessary.
• Maintain confidential student records and ensure their accuracy.
• Conduct evaluations to assess student needs and abilities.
• Work with teachers to implement differentiation strategies during planning and instruction.
• Coordinate with external agencies to provide additional resources for students and families.
• Organize professional development opportunities for staff and parents.
• Contribute to curriculum development, extra-curricular activities, and school events.
• Support school initiatives and collaborate with various departments as needed.
• Ensure adherence to school policies and guidelines.
• Provide relief teaching and student supervision when required.
• Participate in staff meetings, training programs, and school-wide events.
• Stay updated with the latest educational practices and professional development.
• Follow safety protocols and ensure students are informed of evacuation procedures.
• Perform additional tasks as assigned by school leadership.

Requirements:

• A Degree in Education, Special Education Counselling , Psychology, or related field.
• At least two years full time teaching experience preferred.

**Job Summary:**

As an IT Support Engineer at Win-Pro, you will be the front-line defense of our client’s IT systems, providing essential support to ensure smooth operations. You will troubleshoot technical issues, implement solutions, and assist in maintaining infrastructure, contributing to an efficient, secure, and reliable IT environment. Your role is critical in making sure our clients' IT systems run like a well-oiled machine.

**Key Responsibilities:**

1. **Technical Support:**

- Provide day-to-day IT support for hardware, software, and network issues.

- Diagnose and troubleshoot desktop, laptop, printer, and network issues in person or remotely.

- Handle incident reports, service requests, and resolve issues in a timely manner, adhering to SLAs.

2. **System Maintenance & Upgrades:**

- Install, configure, and upgrade computer systems and software, ensuring minimal disruption to users.

- Manage user accounts, permissions, and access control for both local and cloud-based systems.

- Perform regular system maintenance, including patch management and updates.

3. **Network & Security:**

- Assist with the monitoring, maintenance, and troubleshooting of network systems (LAN/WAN) to ensure uptime.

- Assist in the implementation of security protocols, firewalls, and antivirus solutions to safeguard data integrity.

- Maintain data backups and disaster recovery plans, testing for business continuity.

4. **Client Training & Documentation:**

- Provide training and technical support to users on various systems, applications, and technologies.

- Maintain thorough documentation of support activities, system configurations, and network setups.

5. **Collaboration:**

- Work closely with other teams such as systems engineers, cybersecurity teams, and third-party vendors to ensure IT infrastructure aligns with business needs.

- Contribute to IT projects, ensuring deadlines are met and solutions are delivered effectively.

**Key Performance Indicators (KPIs):**

- Ticket resolution time

- Customer satisfaction (CSAT)

- Network/system uptime

- Documentation completeness and accuracy

---

**Job Requirements:**

1. **Education:**

- Diploma or Bachelor’s degree in Information Technology, Computer Science, or related fields.

2. **Technical Skills:**

- Strong knowledge of Windows, macOS, and Linux operating systems.

- Hands-on experience with desktop hardware, software, printers, and networking devices.

- Familiarity with Active Directory, Office 365 administration, and VPN configurations.

- Knowledge of basic cybersecurity practices and troubleshooting methods.

- Ability to work with various remote support tools and ticketing systems (e.g., Zendesk, Jira, etc.).

3. **Experience:**

- Minimum of 2 years of IT support experience, preferably in a managed services environment.

- Experience in supporting cloud-based solutions (AWS, Azure, Google Cloud) is a plus.

4. **Soft Skills:**

- Strong problem-solving abilities, able to think on your feet and provide quick resolutions.

- Excellent communication skills with the ability to explain technical issues to non-technical users.

- Team player, willing to collaborate and share knowledge.

- Strong organizational skills with attention to detail, able to handle multiple tasks and priorities.

5. **Certifications (Preferred):**

- CompTIA A+, Network+, or Security+

- Microsoft Certified: Azure Fundamentals

- Cisco Certified Network Associate (CCNA)

**What We Offer:**

- A dynamic, team-oriented work environment.

- Opportunities for professional growth and development.

- Competitive salary with performance bonuses.

- Health benefits and ongoing training.

---

**Application Process:**

Interested candidates should submit their CV and a cover letter detailing their qualifications and experience via our online portal.

---

This job will suit someone with a proactive attitude, a passion for technology, and a strong commitment to customer service. If you’re eager to expand your skills and be part of a team driving innovation in IT solutions, we’d love to hear from you.

Job Responsibilities:

• Technical Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and IT related devices. Troubleshoot, diagnose, and resolve issues.
• Troubleshooting and Issue Resolution: Quickly assess technical issues, diagnose problems, and determine the best solutions to address user inquiries. This includes software troubleshooting, application errors, and system configuration issues. Interact with users to understand the issues they face and provide timely solutions. Maintain a positive, customer-focused attitude.
• Audio & Video System Support: Manage the setup and troubleshooting of audio and video conferencing systems, ensuring smooth operation for meetings and remote communication.
• Ticket Management: Log all support requests in a ticketing system, track the progress of each ticket, and ensure timely resolution or escalation when necessary.
• Escalation of Unresolved Issues: Direct unresolved or complex issues to the next level of support personnel or related teams when required, ensuring that escalated cases are managed with continuity and efficiency.
• System Monitoring: Continuously monitor system performance and proactively address potential issues to ensure smooth operations. Report incidents and suggest preventive measures.
• Software and Hardware Setup: Install, configure, and update software and hardware as required by the organization. Maintain an inventory of all IT assets.
• User Account Management: Set up and manage user accounts, permissions, and passwords, ensuring security protocols are followed.
• Documentation: Maintain detailed records of all IT issues and solutions for future reference. Create user manuals or guidelines when necessary.
• Training Manual Creation: Write clear, user-friendly training manuals and support documentation to aid customers and employees in resolving common technical issues and using new applications effectively. Provide training sessions or guidance to end-users on common issues, new software, or equipment usage.
• Network and Security Assistance: Assist with basic network troubleshooting and basic security issues, such as network connection, virus removal and adhere to organizational IT security policies.
• System Updates and Maintenance: Perform regular updates, backups, and maintenance on IT systems to keep them running efficiently.
• Additional Ad Hoc Assignments: Take on other ad hoc assignments as assigned, including tasks such as inventory tracking, assisting in the onboarding process, and preparing reports on common support issues.

Job Requirements:

• Diploma in Computer Science, Engineering or any related discipline
• Good knowledge of System Administration and Networking
• Possess at least 1 year of network experience
• Meticulous, good interpersonal and communication skills.
• A team player and willing to learn.
• Able to work independently or with little supervision

JOB PURPOSE

The role as Support Engineer functions as Level 1 and 2 Support for Applications, Hardware and related processes in the IT Department for group operations.

JOB RESPONSIBILITIES

Responsibilities include, but are not limited to:

• Provide 1st level IT technical support to end-users.
• Assist end users to resolve 1st level requests related to hardware, software and network issues.
• Assist project team in delivery of project tasks.
• Ensure meeting users’ expectation by providing efficient and timely support.
• Provide regular feedback, updates and recommendations for improvement to Manager.
• Ensure compliance with Group and IT policies & procedures at all times.

Job Requirements

• Minimum ITE or Diploma in Information Technology, Computer Science or equivalent.
• Fresh graduates are welcome, training will be provided.
• Possess basic knowledge of Hardware/Software and Operating Systems.
• Positive work attitude, reliable and responsible personality.
• Ability to communicate and work well within a team environment.

• The Candidate shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification.

• The Candidate must possess a minimum of FIVE (5) years’ professional experience in the IT or Infocomm industry.

• The experience shall emphasize on operational support and maintenance activities. The Candidate shall have at least FIVE (5) years of working experience in Singapore and proficiency in the maintenance of web applications.

• This includes expertise in both system administration and operational support aspects. The Candidate must possess experience in supporting government projects and applications.

• They shall be proficient in providing Level 1 and Level 2 support for applications, demonstrating the ability to perform the following activities:

• Grants and reactivate access rights for user accounts via requests raised in a ticketing system. Assist with system testing and verifications following infrastructure changes and system patches.

• Liaise and follow up with external vendors on Level 2/3 support for troubleshooting issues/incidents and software development for change requests.

• Ensure all reported incident tickets and service requests meet the agreed Service Level Agreements (SLAs).

• Perform maintenance tasks and documentation reports in periodic and/or unplanned manners (ad-hoc requests), as follows:

• Generate reports for user access, application reviews, and other statistics purposes

• Perform User management and KPI management tasks.

• Prepare production deployment for bug fixes and system enhancements.

• Monitor schedule jobs / interfaces and follow up with remedy actions when necessary.

• Conduct housekeeping of system logs and project documents when necessary.

• Transcode files (e.g. media, document, etc.) for applications and servers.

Job Opportunity: Customer Service Support

Location: Somerset
Working Hours: Monday to Friday, 9:00 AM - 6:00 PM

Salary: up to 4330

Duration: 12 months

Key Responsibilities:

• Complaint Resolution:Independently resolve complaints effectively and in a timely manner, adhering to the firm’s service standards.
  
• Customer Queries & Feedback:Deliver timely, high-quality responses to customers’ queries and feedback received at various customer service touchpoints.
  
• Surveys & Callbacks:Manage customer surveys and callback activities with accuracy and efficiency.
  
• Projects & Reporting:Assist in delivering projects and compiling monthly statistics.
  
• Additional Duties:Perform other tasks as assigned to achieve the firm and department goals.
  

How to Apply: Send your resume to:

Role and Responsibility :-

• To provide quality day-to-day L2 Production support for Java/Web-based application.
• To coordinate and support infrastructure maintenance activities.
• To manage implementations of new application releases, hering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
• To enhance existing support process to maintain/improve service level & quality.

Skills and Experience Required:

• At least 2 years working in an L2 Application Support Environment
  
  Core technical competency required :
  • Linux; Unix Shell Scripting
  • SQL (MYSQL/MSSQL)
  • Java/Web-based (Troubleshooting & debugging skills)
  • OpenShift/Docker
  
  Good to have experience:
  • AngularJS
  • ActiveMQ
  • Elastic Search
  • Application Monitoring Tools
  • CI/CD (Continuous Integration & Continuous Deployment)
  • Python
  • Microservices concept
• Experience in application implementation projects in financial institutions would be advantageous.
• Strong analytical and problem-solving skills.
• Ability to perform impact analysis in a structured manner.
• Good verbal & written communication skills.
• Proactive and able to work independently and under pressure.
• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.

Working Hours :-

• 9 to 6PM
• There is no shift however if any issues in production, the candidate must take ownership of resolving the issues.
• For releases it will be weekend and candidate must be flexible to come to office on weekends to manage change releases. comp off will be given accordingly for the weekend support.

Work Location: Changi business park or MBFC

Job Description

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.

Skills Required

• Minimum 1 year relevant experience in providing desktop support
• Proficient in Microsoft Windows / Windows XP / Microsoft Office
• Experience in providing desktop support to senior management

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: West, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Context:

• Decommissioning of a trading platform for Bonds business activity to a main front office target platform.
• The senior developer will lead a future team of developers. The team will be fully allocated to this project and will be part of a multi-site project team.
• The position involves working to develop code under modern standards, including possible cloud-readiness.

Job Description:

• Provide functional and technical expertise on KONDOR+ and other in-house bank applications.
• Requests management (users and others IT teams)
• Operations management
• Application monitoring
• Incident Management
• Problem Management
• Contribute to continuous improvement initiatives.
• Must be able to mentor new/junior resources, impart knowledge and collaborate effectively within TSY and whole CMI.
• Self-motivated and starter with demonstrated ability to lead initiatives explore latest market standards and tools to gain time and cost efficiency.
• Flexibility to accept additional responsibilities and be able to multi-task.
• The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
• Must be flexible to participate in post business hours activities such as but not limited to overnight on-calls, weekend interventions, DRP, releases and other application activities that can be performed only outside the business duration/weekends.

Job Requirements:

• At least a Bachelor’s Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies), or related fields
• 5-7 years of experience in Production Support of financial systems
• Strong knowledge of KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
• ITIL certification/knowledge.
• Knowledge of major market regulatory body’s rules is an advantage
• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage
• Should be able to do SLA & KPI management, Client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Knowledge of Capital Market FO/BO environment is an advantage
• Strong knowledge of Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT, and Control-M.
• Knowledge of monitoring solutions like ITRS Geneos is an advantage
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills

Responsibilities :

• Provide support requirements at customer's site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer's specification to ensure customer satisfaction and service operation are achieved
• Conduct installations based on customer's requirements and company specifications, from site inspections through to finalsign-off and acceptance
• Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer's site
• Initiate escalation procedures and follow up on all open requests allocated sites to ensure customer satisfaction
• Manage and maintain daily operations of IT services on the installation, configuration and set-up of all new computerequipment
• Establish and maintain office network accessibillity and troubleshooting

Requirements:

• Degree/Diploma in Engineering/Computer Science/IT
• Minimum 2 years' experience in a technical service role
• Ability to analyze, diagnose and resolve account service issues
• Possess IT skills in MS Windows, desktop hardware and network environments
• Strong organizational and interpersonal skills and cutomer oriented
• Effective verbal and written communication skills
• Independent and result oriented

Role under Contract For Service (CFS). 6 months agency contract.

Work 10 - 15 days a month.

Working hours : Mon- Fri 9am - 6pm

Working location : North

**We regret that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**

Job Description:

Requirement:

Minimum 5 years of Production Support experience

Minimum Java development skills will be added advantage.

Key responsibilities

• Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues.
• Monitor system performance, detect anomalies, and ensure uptime and availability of services.
• Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.
• Work closely with L1 support to ensure a seamless escalation process for complex issues.
• Collaborate with development teams to identify and resolve recurring issues or system bugs.
• Perform root cause analysis and provide recommendations for system improvements.
• Document technical issues, solutions, and best practices for future reference.

This position needs shift work, 8am to 8pm and 8pm to 8am.

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus

Key Deliverables

• Designing and modifying software applications
• Implement systems and provide technical support

Responsibilities

• Talking to users to find out their requirements
• Create programs essential for business and conference operations
• Deal withprograms when they need to be repaired, changed, or added to another program already in place
• Writing software and operating manuals