Do you pride yourself on delivering the highest standard of customer service? Are you a fast learner and possess a keen desire to maintain and operate a wide variety of systems? Do you like helping out at events, ensuring that the AV component are all well taken care of?

If so, come join our team. We believe in delivering excellence and if you share the same motto, we’ll be a great fit together. We promise you a friendly work environment and the opportunity to grow your career.

The Responsibilities:

Implementation Support / Operations

· To provide support in the implementation and operation of all aspects of audio visual, video conference, display and presentation technologies used in the client’s premises.

· Assisting in the provision of support for internal and external events.

· To carry out routine testing of equipment to diagnose, log and report operational faults.

· Working with our team to assist in the diagnosis and rectification of faults to ensure that all systems are fully functional and that equipment and system down time are kept to a minimum.

· To ensure any paperwork is completed on time and filled out completely, as required.

· Support in-house Video Conferencing technology

· Clean and maintain audio and video equipment and ensure that they are stored properly

· Diagnose, test and resolve A/V equipment and media system problems as part of the regularly scheduled preventative maintenance cycle

· Operate and monitor equipment during meetings, such as sound levels, remote cameras, video playback, and webcasting

Maintenance

• Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure.
• To maintain records of equipment usage (when applicable), to make minor adjustments and repairs to equipment when necessary.
• Raise tickets for faults and liaise with relevant bodies for repairs of malfunctioning equipment
• Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly.
• Assist with first line fault repairs
• To carry out scheduled maintenance checks (room checks/power downs) and to write technical reports based on test results

The Pre-Requisites:

• Responsible, self-motivated and a self-starter.
• Preferably at least two years of experience in the operation, engineering and / or installation of AV systems. A strong knowledge of audio, video and networking engineering fundamentals.
• Should have, if not all, most of the following industry certifications: Crestron, Zoom, QSC, Cisco, Shure, Poly
• Team player and can work independently
• Drive to exceed expectations and in delivering excellence.
• Must be able to effectively handle stressful situations.
• Candidate must possess at least Diploma in Engineering (Computer/Telecommunication) or equivalent.
• Required language(s): English
• Come join us, we will prepare you for the success you yearn for in your career.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

End User Computing (EUC) Support – 60%

• Provide on-site and remote technical support for end-user devices (desktops, laptops, mobile devices,
• Installation and configuration of operating systems and software for PC
• Provide support for users and various clients
• Diagnose and Resolve Hardware and Software issues
• Assist users on operating system, email and software related issues
• Install and support network and printers
• Install and support Antivirus
• Coordinate with equipment and 3rd party vendors to resolve problems requests
• Ensure cases and service requests are resolved within SLA
• Constant improvement on current practices to streamline processes requirement
• Strong hardware and software knowledge

Backend System Support – 40%

• Provide backend system support such as backup, firewall, network, enterprise antivirus, email, AD, etc.
• Coordinate with 3rd party vendors to resolve problems requests

Looking for immediate joiners

About No deviation

At No deviation, we are dedicated to delivering patient-centric solutions that revolutionize the pharmaceutical landscape. As a dynamic expert in engineering consultancy, Commissioning Qualification Validation (CQV), and Quality, Compliance, and Regulatory services, we are looking for individuals who are excited to contribute to impactful projects and drive innovation.

We believe that great things happen when Empathy, Integrity, and Transparency guide our actions. That's why we foster a culture of collaboration, inclusion, and continuous development – empowering our team members to grow personally and professionally.

Position Overview

We are looking for a Sales Support Administrator to provide comprehensive support in proposal writing, sales support & operations, and administrative tasks. The ideal candidate should have strong soft skills, excellent organizational abilities, and the capability to support business functions efficiently. This role requires a proactive individual who can handle multiple responsibilities, work independently, and collaborate with various teams to ensure smooth business operations. The Sales Support Administrator will report to their line manager and collaborate with cross-functional teams to ensure the achievement of business goals.

Key Responsibilities

Sales Support

• Draft, review, and edit business proposals, tenders, and client presentations.
• Work closely with our Business Managers and Technical Teams to develop compelling proposals.
• Maintain and update document templates to ensure consistency and professionalism.
• Generate detailed reports on key business metrics and sales opportunities.
• Provide exceptional customer service, responding to inquiries with professionalism and promptness.

Administrative Support

• Handle office administration tasks, including document management and correspondence.
• Maintain accurate records of contracts, project documentation, and compliance requirements.
• Assisting in recruitment efforts by managing job postings and tracking candidates.
• Supporting HR with onboarding and policy updates.
• Track employees leave and timesheet submissions to ensure smooth operations.

Operational Support

• Streamline workflows by automating processes to boost operational efficiency.
• Foster strong relationships with internal teams and external partners.
• Support the coordination of company events and team-building activities.
• Contribute to the continuous improvement of operational processes.

Required Qualifications

• Diploma/Degree in Business Administration, Management, or a related field.
• 2 years’ experience in a business administration or support role.
• Excellent communication, interpersonal and problem-solving skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint). Experience with tools like Monday.com or CRM platforms is a bonus.
• Ability to manage multiple tasks and ensure high-quality deliverables.
• Able to work with minimal supervision and support business initiatives.

Why join us?

• Competitive salary based on experience and qualifications.
• AWS (Annual Wage Supplement)
• Discretionary bonus
• Generous Leave Policy including 3 days to care for aging family members, reflecting our commitment to family wellbeing.
• Comprehensive Health & Wellness Coverage: Receive robust medical and dental coverage to support your health needs.
• A supportive and inclusive work environment.
• Opportunities to contribute to process improvements and innovation.

How to apply

Please submit your resume, outlining your qualifications and experience relevant to the role, here.

Join a leading asset management firm in Asia as a Performance Operation System, where you'll be part of a dynamic team shaping innovative financial solutions, driving growth, and making a meaningful impact in global markets

What You’ll Do

• Support and maintain FactSet Systems (B-One, SPAR/PA) for performance measurement, reporting, and attribution analysis.
• Collaborate with key stakeholders to ensure seamless performance data integration into proprietary systems like HERA and ATHENA Dashboards.
• Deliver accurate and timely investment performance reporting for Portfolio Managers, Sales & Marketing teams and Senior Management.
• Troubleshoot, resolve and prevent system and workflow issues by working closely with stakeholders, including FactSet, HERA engineers, and data providers.

What We’re Looking For

• Proven experience in managing performance or attribution systems for investment analysis.
• Expertise in FactSet Systems (SPAR/PA/Vault preferred; B-One experience is a plus).
• Strong analytical skills with knowledge of portfolio performance calculation methodologies and risk analytics.
• Comfortable working with complex financial instruments, including derivatives.
• A proactive problem-solver with a passion for innovation and efficiency.

Company Reg No.: 201131609D | License No.: 24S2411 | Reg No: R1110891

about the company
our client is a renowned manufacturer specialising in commercial vehicles, engines and transportation solutions. We're looking for a Sales Coordinator to manage day-to-day orders and customer's queries.

about the job

• processing of all sales orders
• communicate and support all customer's queries
• review monthly sales figures and align the details

skills and experience required

• familiar with SAP and Incoterms
• min. 2 years of sales support experiences within logistics/supply chain functions

To apply online please use the 'apply' function.
(EA: 94C3609/ R1985244 )

Zenith Infotech (S), a Tech Recruitment firm with 28 years of presence in Singapore, is looking out for Data Platform Engineer to be supporting our client's project.

Canddiate whom are open for 12 months contract to start with, are most welcome to apply here or email to [email protected]

Job Scope :

• Perform operation, installation, and monitoring of big data platforms
• Ensure the reliability and normal operation of multiple core systems for big data and online computing, resolving issues within the agreed SLA
• Evaluate infrastructure requirements for deployments and upgrade activities
• Develop and maintain technical documentations related to design, configuration, troubleshooting, backup, DR, etc
• Ensures deployment and operations of the data platform comply with prevailing security, regulations and audit requirements
• Provide recommendations on data governance practices and in-depth optimizations best practices

Requirements:
• Solid computer software basic knowledge; understand Linux operating system, storage, network IO and other related principles
• Familiar with one or more programming languages, such as Python/Go/Java/Shell/Ansible
• Experience with Cloudera, Informatica, or Denodo and its runtime components would be highly advantageous
• Relevant computing/distributed/big data system experience (Hadoop/HDFS /Kubernetes/Docker/OpenStack/Hadoop/Spark/Flink,etc.) would be advantageous
• Good data structure and system design skills highly preferred
• Good knowledge of information security highly preferred

Job Description

• Industry/ Organization Type: Electrical Equipment Manufacturer/ Production
• Position Title: Technical Support Engineer
• Working Location: Ubi
• Working Hours: Monday to Friday, 8.30 am – 5.30 pm; Saturday 8.30 am – 12.30 pm
• Salary Package: Up to $5,000 + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Provide technical support to customers for UPS, DC Systems, and Battery installations, commissions, repairs, and maintenance.
• Coordinate with end-users on-site to ensure smooth installation, commissioning, and maintenance activities.
• Collaborate with customers and engineers to ensure safe execution of site work.
• Deliver training to customers on the startup and operation of UPS and DC Systems.
• Monitor and follow up on maintenance contracts to ensure work is completed promptly.

APPLY NOW!!!

• Minimum Diploma in Electrical/ Electronics Engineering or its equivalent.
• At least 3 years of relevant experience in the UPS and DC power industry.
• Willing to travel across Asia on short notice.
• Immediate availability and own transport required.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69101 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

Childhood Builder After School Centre attends to children whose age range from 7 - 12 years old (Primary 1 - 6) after they are dismissed from their respective primary schools.

The after school facilitator is required to work part-time from 1.00 - 7.00 p.m. (subject to 30 hours per week) or full-time from 10.00 a.m. to 7.00 p.m. (subject to 40 hours per week) Monday to Friday. During primary school closure in March, June, September, November and December as well as national events such as Youth Day, Primary School Leaving Examination Oral and Listening Comprehension, the after school facilitator will be required to work full-time from 7.00 a.m. to 5.00 p.m. or 10.00 a.m. to 7.00 p.m. Monday to Friday.

The after school facilitator is required to supervise homework assigned by primary school teachers and assign age-appropriate assessments and indoor activities/ play after school work.

The after school facilitator will be also be required to conduct outdoor activities as well as plan excursions and indoor activities for the after school children during school holidays.

The safety, health and hygiene of the after school children must be maintained at all times.

Job Requirements

Candidates must/ should attain

· at least a GCE 'O' level certification with minimum 5 'O' level credits including English.

Candidates must/ should

· be able to facilitate children from 7 to 12 years old in four subjects, which follow closely to the syllabus by Ministry of Education (MOE)

· be familiar with the revised syllabus, which emphasises conceptual understanding, skill proficiencies and thinking skills; integral to the development of mathematical problem solving ability, reasoning, applications, and use of technology.

· be familiar with the Science Curriculum Framework, which inculcates the spirit of scientific inquiry.

· be able to plan indoor/ outdoor activities/ excursions during school term holiday and involve working with the children

Job Competencies

Candidates must/ should

· possess creative, critical and reflective thinking skill

· possess strong interpersonal skills

· possess strong intrapersonal skills

· possess strong classroom management skills

· possess strong organisational skills

· possess good time management skills

Team and Position

We are seeking a talented Support Analyst with a strong aptitude for programming to join our dynamic Capital Market IT department!

In this role, you will not only provide exceptional technical support but also actively contribute to improving the efficiency and effectiveness of our support processes. Your programming expertise will allow you to be instrumental in developing custom solutions in turn automating tasks, streamlining workflows, and enhancing overall operational efficiency.

Capital Market IT involves technology solutions and systems used in financial markets for trading, investment, and related activities. This includes electronic trading platforms, risk management systems, market risk, counterparty risk, algorithmic trading, data analytics, and Regulatory measures. The use of advanced technologies like API’s, artificial intelligence and cloud solutions are also becoming increasingly prevalent in capital markets to enhance efficiency and decision-making processes.

Main Responsibilities

Application monitoring responsibilities

•Define and implement in coordination with the build team the needed application monitoring.

•Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.

•Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.

•Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run

Incidents and Requests management (from business users and other IT teams)

•Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator, …)

•Analyze and manage incidents/problems/requests.

Problem Management and continuous improvement

Profile and Qualifications

•Candidates should have 4+ years experience in application support activity.

•ITIL certification.

•Good understanding of Capital Markets Domain and market activities.

•Sound Knowledge on Regulatory Reporting (MAS, HKMA, EMIR, JFSA, CFTC, MIFID)

•Exposure to the Capital Markets with proficiency in financial instruments (Bonds, Rates, Equity, etc..), trading lifecycle and market data.

•Relevant experience with working with external source like Bloomberg, Reuters.

•Good Understanding of ITIL Concepts.

•Proven experience in technical proficiency with strong skills in SQL.

•Basic Understanding of Kubernetes, Docker, and any cloud platform.

•Basic Understanding on NO-SQL DB.

•High level of proficiency in Unix/Linux, PowerShell scripting.

Should be able to do

oSLA & KPI management, client communication & interaction

oPredictive analysis, consulting, escalation management

oRisk analysis and project execution

•Appetite for continuous improvement and automation.

•Strong knowledge in XML, PL/SQL, MQ, CFT and Control-M, Kafka.

•Knowledge of monitoring and Observability solutions (E.g. ITRS Geneos, Elastic Search, Grafana)

•Excellent communication and interpersonal skills.

•Strong analytical and troubleshooting skills.

•Ability to work well under pressure.

•Autonomous, self-motivated and excellent team player.

•Strong perseverance and diligence towards attaining goals and effective time management.

•The candidate should have analytical and problem solving skills, a pro-active mind-set in security, proven ability to work individually under pressure. Team player with good interpersonal skills. Excellent written and verbal communication skills.

All candidates, but particularly seniors, will be held to high a standard when it comes to communication, both oral and written. You should have good expository style, be able to explain yourself clearly and concisely, especially when the subject is technical and complex.

Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.

•Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long-term solution.

•Provide non-functional requirement to the build team to implement monitoring as code whenever available.

Automated solution programming

•Write and maintain programmable code outlined in technical instructions and specifications for software applications and operating systems.

The Support Analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.

Working hours

•8:45am to 6:30pm SGT

•Shift rotation: 5PM to 2AM SGT

•Rotational Weekend support

On behalf of our client, a market leader in their specialisation, we are looking for a suitable candidate to join them as Technical Support Associate.

Responsibilities

• Coordinate with vendors for meter installation arrangement
• Address customer queries regarding metering concerns
• Attend to and troubleshoot any metering faults
• Investigate site abnormalities resulting from power surges or drops in energy consumption
• Perform meter accuracy tests upon customer request
• Follow up on meter readings not obtained by vendors or the Automatic Meter Reading (AMR) system
• Process daily tasks through internal workflow and coordinate with vendors for subsequent periodic meter readings or installations
• Communicate internally regarding customer inquiries related to metering and replacement of faulty meters
• Manage meter inventory
• Interaction with customers either through email correspondence or in-person meetings at customer locations

Requirements

• Diploma or Higher Nitec in Electrical or a relevant engineering field
• Fresh Graduates are welcome to apply (diploma)
• Proactive and self-motivated
• Strong customer service and communication skills
• Prior experience in meter management is advantageous but not mandatory
• Candidates with the willingness to learn new skills will also be considered
• The contract will be renewed, subject to work performance

Contract length: 12 months

Responsibilities:
• Install, troubleshoot, diagnose, configure and maintain computer hardware and software. Basic networking knowledge will be an added advantage
• To ensure the service and system are returned to an operational state as soon as possible.
• Maintain documents for network system, software, hardware and User ID
• Maintain all IT related infrastructure
• Maintain inventory and IT asset tracking
• To perform helpdesk support for end-users
• Participate and actively support company initiatives
• Professional guidance will be provided by Manager
• Other ad-hoc duties as assigned

Requirements:
• ITE / Diploma in Information Technology or Electronic Engineering
• Minimum 1 year of relevant IT experience is preferred
• Basic knowledge of networking, window servers and file permission
• Good knowledge of computer hardware
• Resourceful and able to resolve problems independently using online and offline resources
• Good communication and interpersonal skills
• Able to perform with minimum supervision and a team player
• Fresh graduates are welcome to apply

Main Responsibilities:

• Serve as the primary point of contact for B2B clients after the sales closure by Business Development Executives.
  Facilitate clear and timely communication between the company and clients.
• Work with clients to collect necessary details for project implementation, customization, or onboarding (e.g., technical specifications, timelines, and other requirements).
  Ensure all required documentation and agreements are complete and accurate.
• Collaborate with internal teams (e.g., technical, product, or customer success teams) to ensure client requirements are understood and met.
  Monitor project milestones, keeping both the client and internal teams updated on progress.
• Prepare and manage client-related documentation, such as contracts, invoices, and progress reports.
  Maintain accurate and updated client records in the CRM system.
• Address and resolve client inquiries or concerns promptly and effectively.
  Escalate complex issues to the appropriate department while ensuring resolution in a timely manner.
• Generate regular reports on client activity, project progress, and feedback for the management team.
  
  

Requirements:

• Strong communication and interpersonal skills.
  Organizational skills with attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• A collaborative mindset and a proactive approach to problem-solving.
• Training will be provided, welcome fresh graduates to apply
  

Roles & Responsibilities

1. To handle all customer enquiries;
2. To conduct pre-course counselling to walk-in students during the enrolment process;
3. To provide administrative support (documentation) for the department in the areas of recruitment agent's training, performance evaluation and contract renewal;
4. To assist in the collection of fees and transfer timely to head office;
5. To perform frontline enquiries and reception duties;
6. To manage the Student Support Services' Reception Desk and resources to ensure it is welcoming and informative;
7. To assist in the monitoring of student's attendance, generating attendance reports and timely submitting to ICA;
8. To update student data into the electronic Student Management System promptly;
9. To provide support and documentation on the handling of feedback and complaints;
10. To support the sales process and distribution of study materials;
11. To process transfer and withdrawal requests;
12. To assist the administration of the assessment process;
13. To maintain the Student's Personal files updated at all times;
14. To collect and ensure all PEI-Student Contracts are duly signed by students and/or guardians;
15. To collect payments (course fees) and issue receipts;
16. To purchase Fees Protection (FPS) for fees collected;
17. To assist in the generation of Standard PEI-Student Contracts;
18. To perform any other duties as instructed by the Supervisor.

Job Responsibilities

• Provide day-to-day basic IT support and services to our members for various IT requests, such as those related to internet connection, printer, phone, AV etc.
• Provide reliable and customer orientated IT client services (user help desk, desktop/laptop, MS office, mobile phones, e-mail, printer - including software and hardware) in close alignment with the company.
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.
• Operate and troubleshoot for audio and video equipment and act as the main AV support for any events and meetings.
• Managing of IT Assets, software licenses and on-boarding/off-boarding IT process.
• Works with vendor support contacts to resolve technical issues within the desktop environment.
• Ensure on call support for critical IT services work with relevant resolver group.
• Maintain and update periodically for inventory of necessary IT hardware and equipment including computers, monitors, printers, modems etc.
• Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.

Job Requirements

• Diploma in Computer Science/ IT Technology Information or related fields.
• Minimum 2-year relevant experience in IT Support / technical support.
• Good technical skills in windows based client environments with the respected support tools (remote desktop).
• Experience on MS365 Online Application support - include Office, OneDrive, Outlook, SharePoint, Teams and Modern authentication.
• Good team player with good interpersonal and communication skills.
• To base at project site office, East.

• Diploma
• Customer Support / Fulfilment / Order Processing / Sales Support / Document Processing
• IMMD / Short Notice
• Alexandra Technopark

Job Scope:

• Provide customer service and admin operational support
• Serve as the main point of contact for external corporate customers and internal stakeholders
• Provide support on daily operations including registration / de-registration of corporate vehicles, follow up on renewal cases and credit card expiry date, blacklisting requests, tracking of refunds, etc
• Manage incoming phone calls and identify customers' needs to achieve satisfaction
• Build sustainable relationships and trust with corporate customer accounts
• Manage and address any corporate customer complaints or issue with product / service
• Work closely with stakeholders, to ensure the request from corporate customers are managed and delivered on time
• Generate reports
• Follow up on bad debt collection from corporate customers
• Any other duties as assigned

Requirements:

• Possess minimum a Diploma
• Minimum 2 years of customer support / fulfilment / order processing / sales support / document processing experience
• Excellent verbal and written communication
• Ability to build and sustain rapport with corporates customer and stakeholders
• Capability to identify and resolve issues promptly
• Attention to detail in handling documents and data entry
• Flexibility to adapt to changing priorities and handle unexpected situations

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Job Summary:

We are looking for a proactive and dynamic Application Support Analyst to join our team. The ideal candidate will have at least 1 year of experience in application support, a strong understanding of Unix commands, Shell scripting, and SQL queries. You will be responsible for monitoring alerts, addressing incident tickets, and ensuring production systems run smoothly.

Responsibilities:

• Monitor application and infrastructure alerts to ensure smooth operation.
• Recommend and implement solutions to prevent and resolve production issues.
• Take ownership of incident tickets, ensuring timely responses and resolutions.
• Close open incident tickets in accordance with service level agreements (SLAs).

Requirements:

• Minimum 1 year of experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus.
• Exposure to the banking industry is advantageous.
• Strong team player with excellent interpersonal and communication skills.
• Ownership-oriented with a commitment to meeting SLAs and delivering high-quality work.
• A dynamic individual with a strong desire to learn and grow.

Partior, the blockchain-based fintech for clearing and settlement, is redefining the way value moves globally. Founded in 2021, Partior is an independent company that grew from the Project Ubin collaboration backed by the Monetary Authority of Singapore, and is focused on addressing the operating inefficiencies experienced by industry players, including settlement delays, limited transaction transparency and high operating costs, and facilitating the movement of liquidity for financial institutions and their customers. Its network offers real-time, cross-border multi-currency payments, and Payments versus Payments (PvP) settlement. Additionally, it is exploring new services including Intra-day swaps, Delivery versus Payments (DvP) settlement and enterprise solutions.

Why Join Us?

Partior is a leading fintech company pioneering innovations in the financial technology sector. We specialize in creating transformative solutions that drive efficiency, security, and transparency within the financial industry. Be part of a team that's shaping the future of financial technology!

Partior is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What We’re Looking For

• Has a Bachelor’s/Master’s degree in computer science, engineering, or equivalent industry experience.
• Strong software engineering fundamentals
• 5-10 years of relevant experience in technical customer support (voice and email), with a strong customer interaction experience.
• Experience in supporting or implementations of applications in a cloud services environment - Amazon Web Services Google Cloud or Azure
• Excellent debugging, troubleshooting, and problem solving skills
• Proficient in one of the following: Java, Go, Javascript., Shell Script
• Working knowledge of following: SQL, Java related technologies, Scheduling Jobs, Splunk
• Familiar in IT Service Management Policies, Process Design and Development and applies Lean concepts as well as industry process best practices such as COBIT and ITIL
• Knowledge or experience in documenting business and functional requirements, processes, and interfaces
• Working knowledge in documenting processes and interfaces using common tools such as JIRA, Confluence, Global Service Desk and other reporting tools

Preferred Requirements:

• AWS, GCP, Azure and ITIL certification is a plus
• Blockchain experience in a startup environment
• Familiarity with container technologies/tools such as Kubernetes and Docker
• Project Management skills and experience.
• Experience within a production support role or service management preferably in the banking sector or within a large corporation
• Experience in payment industry or transaction banking and understanding of ISO20022 and SWIFT standards

Key Responsibilities

• Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity
• Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures
• Manage cloud environments in accordance with company security guidelines
• Work in tandem with our engineering team to identify and implement the most optimal cloud-based solutions for the company
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance
• Proven ability to collaborate with multi-disciplinary teams of business analysts, developers, data scientists, and subject matter experts
• Run monitoring reports for usage, performance, and/or availability.
• Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation, and management reporting.
• Participate in incident resolution calls to facilitate incident determination, recovery, and resolution.
• Timely incident recognition, logging, assignment, and resolution (or bypass/temporary resolution where permanent resolution within the allotted timeframe is not feasible) with proper documentation.
• Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology incidents with known root cause.
• Responsible to manage SLAS and target times for incidents and problem tickets
• Assist with Service improvement activities thereby ensuring the highest level of service is provided to our customers

Preferable Individual qualities

• Solution-driven: Practical and resourceful.
• Hands-on; willing and able to assist with ad-hoc requests from other teams.
• Has learning agility to keep abreast of latest technology
• Team player and works well in a team that values open communication
• Excellent communication skills (written and verbal)

Job Mandate

The IT Support Associate is primarily responsible for managing hardware and first line technical support for Singapore Branch. He/She assists the IT Support Officer to formulate the Business Recovery Plan and ensuring that activities of the branch support business priorities.

Duties & Responsibilities

1. Operations Management

a) Acts as the primary first line technical support for Singapore Office to coordinate with HO-IT to resolve users’ problems and to provide efficient service delivery, maintains harmonious working relationship with other units as well as with external entities regarding any matter affecting the operations of the branch.

b) Provides basic preventive and corrective technical support to the branch and assists HO-ITG in the resolution of infrastructure and applications concerns affecting the Singapore Office.

c) Troubleshoots and resolves hardware and software problems.

d) Ensures service level agreement compliance of service providers and reports exceptions to the IT Support Officer.

e) Develops routine/program/spreadsheet to provide formatted reports based on BU's requirements and reduce user's manual recurring tasks.

f) Coordinates with HO regarding the BUs’ report requirements and identify data sources for the reports.

g) SharePoint Administration: Ensures that good housekeeping is maintained, including clean-up of all/unused files in shared drive, etc.

2. Control and Compliance

a) Reviews and recommends system/environment enhancements as needed to ensure compliance to bank policies, procedures, control and achieve optimum efficiency and productivity.

b) Ensures compliance with bank and regulatory policies, procedures, and requirements.

c) Ensures compliance to the requirements related to systems security and physical security.

d) Ensures that Technology Policies and Procedures Circulars (TPPC) and desk manuals are in place.

e) Ensures proper maintenance and control of the Business Continuity Plan (BCP) site.

f) Ensures audit exceptions are corrected and acted upon and that action plans arising from audit findings are met.

3. Administrative

a) Ensures annual asset records checking and updating are performed and maintains inventory list of software and hardware, backup tapes, licenses and manuals.

b) Views, reads, replies regularly to e-mail messages to ensure that all instructions, advice, problems are properly handled,

acted upon and archives email messages accordingly to ensure new messages will be received.

c) Gives recommendations to improve operational efficiency.

We are seeking experienced and skilled Desktop Support Engineer/ IT Support Specialist/ Resident Engineers to join our team, this is a 12-month contract role.

Job Description/ Responsibilities:

• Hardware Issues
• Desktop System Issues
• Application Software
• Coordination (with 3rd party)
• Windows Desktop System Upgrade
• Desktop System Virus Database Upgrade
• Desktop System Patch Installation
• Device Replacement
• Device/Asset Management
• VIP Service
• Inspections Service

Requirements:

The resident engineers must be experienced and trained in Windows OS, Desktop, laptop, and mobile device troubleshooting, including simple LAN troubleshooting. They shall:

• Pick up and log all service desk calls, update ticket status, and resolution steps via ITHUB.
• Handle Service Requests and incident tickets (e.g., File Access, Password Administration, hardware & software installation, network, and telephony connectivity/setup, diagnostics, troubleshooting, and problem resolution).
• Analyze and resolve incidents, including liaising with vendors providing Level 3 support as required.
• Investigate root cause; test recommended solutions and resolution.
• Document resolution steps.
• Support Microsoft M365 Office, common commercial off-shelf desktop applications, Remote Access, desktop imaging, and new computer/software deployment service requests.
• Promote effective use of technology on supported devices.
• Install software on desktops and laptops.
• Manage printers, scanners, projectors, and multifunctional printers.
• Support video and conference tools (e.g., Telepresence/Teleconferencing Room systems).
• Conduct training and workshops, including:IT technical tips and best practices for end users (Quarterly).
  Security awareness for end users (every 6 months).
• Coordinate and support annual exercises.
• Provide VIP support services.
• Conduct inspection services, updating the status to CMA CGM APAC IT team.
• Inform the CMA CGM APAC IT team of any potential risks and initiate standard service processes upon CMA CGMIT team approval.
• Prepare, set up, back up, lock, and handle IT equipment, software, data, and accounts related to staff onboarding or departure.
• Clean and tidy equipment.

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer system mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Job Responsibilities:

1. Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as overseas productions and logistics, to ensure timely order fulfilment.

2. Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.

3. Support filling sales related reports & date base and customer analytics.

4. Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide basic information about products, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant sales staff and departments.

5. Occasionally join sales staff for meeting with prospective customers.

6. Provide administrative support to the sales team, including scheduling meetings, customizing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.

7. Organize timely follow up with customers on previously quoted projects and their status and report back to sales staff and/ or management.

8. Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.

9. Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.

Required Skills:

1. Excellent organizational and time management skills.

2. Strong attention to detail and accuracy.

3. Effective communication and interpersonal skills.

4. Proficiency in MS Office Suite, particularly Excel and PowerPoint.

5. Ability to work independently and collaboratively in a team.

6. Strong problem-solving and decision-making abilities.

7. Ability to prioritize tasks and work under pressure.

Required Qualifications:

1. Diploma or equivalent; a degree in business administration, sales or logistics or a related field is preferred.

2. Prior experience in a sales support or administrative role will be an added advantage.

3. Excellent written and verbal communication skills.

4. Strong numerical and analytical skills.

5. Ability to adapt to changing priorities and work in a fast-paced environment.

6. Professional and friendly demeanour.

Working hours: Mon to Fri, 9am to 6pm

Job Responsibilities:

• Troubleshoot and resolve technical issues, providing timely support to users.
• Ensure compliance by keeping software licenses and Windows systems up-to-date.
• Monitor and track monthly updates for Windows, SEP, and ManageEngine agents.
• Manage IT equipment and software inventory, ensuring smooth operations.
• Diagnose and resolve hardware and software issues for end users.
• Maintain and update the organization’s knowledge base with valuable information.
• Address user requests and issues promptly, ensuring high service quality.
• Log and document all service desk interactions and resolutions using Azure DevOps.
• Prioritize and manage incoming IT service requests efficiently.
• Collaborate with IT teams to resolve complex technical challenges.
• Provide user training and guidance for better utilization of IT resources.
• Create and maintain troubleshooting documentation and guides.
• Implement and enforce IT security policies and procedures.
• Identify areas for IT process improvements and recommend solutions.
• Stay updated on the latest technology trends and incorporate best practices.
• Administer ITSM tools such as ManageEngine and SEP.
• Address high-priority issues and ensure their swift resolution.
• Track and route issues or requests while documenting resolutions.
• Use Excel for data analysis, segregation, and alignment tasks.
• Prepare monthly reports and presentations as per client requirements.
• Maintain daily dashboards to track pending tasks and bug closures.
• Provide remote desktop support to resolve issues related to OS, MS Office, printers, and other user concerns.

Job Requirements:

• Diploma in Computer Science, Information Technology, or a related field.
• 2- 5 years of experience in IT support or a similar role.
• Proficiency in ITSM tools like ManageEngine and SEP.
• Strong knowledge of Windows operating systems, software updates, and licensing.
• Hands-on experience with remote desktop support tools.
• Excellent troubleshooting and problem-solving skills for hardware and software issues.
• Proficiency in Excel, including data analysis, formatting, and reporting.
• Familiarity with Azure DevOps or similar tools for logging and tracking issues.
• Strong understanding of IT security policies and compliance standards.
• Ability to create and maintain technical documentation and user guides.
• Effective communication and collaboration skills to work with cross-functional teams.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• A proactive approach to identifying and implementing IT improvements.
• Willingness to stay updated with the latest technologies and best practices.

JOB SCOPE AND RESPONSIBILITIES

1. Provide user support and customer service on Dynamics NAV/Business Central.

2. Troubleshoot problems and advise on the appropriate actions

3. Maintain comprehensive experience and strong knowledge of core software, business processes and best practices, related technologies and enhancements, and industry trends

4. Work on break/fix support to ensure clients experience with minimal service disruptions

5. Escalate ISV related product issues and work with partners to drive for resolution

6. Apply experience and knowledge while working with clients to ascertain solution requirements, potential technical options within Dynamics NAV /Business Central and related technologies, and scope and resource requirements associated with each option

REQUIREMENTS

1. Degree in a relevant discipline e.g. IT, Computer Science, Engineering, Science

2. Advanced working knowledge in Dynamics NAV/Business Central

3. Possess problem solving, communication and client handling skills.

4. Team player

5. Lifelong learner