Experience: 10+ years

Responsibilities

· From abstract product vision all the way to detailed functional requirements, system integration, and business processes required to support them.

· Translate the high-level product vision and initiatives into tangible, detailed requirements for developers. This can be in the form of technical documentation, systems integration documentation, API specifications, data models, architecture diagrams, process flows, or functional specifications.

· Support developers and testers by providing the first level of clarifications during development and testing.

· Define detailed user stories based on business requirements. Ensure that user stories have sufficient details so that developers are able to estimate and work with them.

· Define detailed business processes, spanning both online and offline aspects. Coordinate with various stakeholders to get detailed requirements and ensure that they are met through proposed solutions.

· Create and extend existing technical documentation to describe the infrastructure, security, functions of the system.

Requirements:

· Strong API experience with hands on dev exp in Java

· Experience in Data Modelling and DB design (Oracle, MS SQL Server and Postgres )

· Ability to translate high-level requirements into detailed documentation within the organisation’s context.

· Familiarity with Visual studio and Swagger plugin to create YAML files.

· Ability to evaluate and analyse existing business processes and uncover areas for improvements.

· Ability to envision and design end to end business processes while keeping an eye on the details.

· Ability to gather critical information from meetings with various stakeholders and produce useful documentation.

· Ability to communicate and clarify requirements with developers and identify and clearly document dependencies.

· Mandatory experience in SAP BOBJ Business Intelligence reporting tools.

· Experience in: Salesforce, MS PowerApps, MySQL, MongoDB, MariaDB, Crystal Reports, Swagger, JMeter, Payment Gateways (e.g., Cybersource), Microservices, Message Brokers (e.g., RabbitMQ & Apache Kafka) and Integration Tools (e.g., SAP PO, Salesforce Data Loader, MuleSoft)

We regret to inform that only shortlisted candidates will be notified.

EVO Outsourcing Solutions Pte. Ltd

• RCB No. 202233837K

Responsibilities:

Under minimal direction, formulate and define system scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements.
Act as a liaison between client and technical solutions/ support groups, using advanced communication skills to elicit, document, analyze and validate client requirements.
Apply extensive knowledge of the client's business and industry to develop requirements specifications.
Document requirements and translate into proper system requirements specifications using high-maturity methods, processes and tools.
Develop visualization, user experience and configuration elements of solution design.
Execute and coordinate requirements management and change management processes.
Develop and maintain internal and external relationships to support management of scope and expectations.
Participate in proposals, feasibility studies, implementations, and new business development.
Operates as a team member and as a team leader. Advise on methods to improve business processes.
Consider the business implications of the application of technology to the current and future business environment.
Develop and execute acceptance test plans and test cases.
May lead the training of clients and peers.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
• Reg. <R1548745> <Teoh Shiau Swang>

Stakeholder management

At regional level:

Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to:

• Collect, analyze and document business scenarios for the use of voice and chat channels
• Understand business interactions with clients and other external counterparties, and their expectations when communicating
• Identify risk and conduct scenarios and contribute to create the framework to address them, including user awareness and consequence management
• Establish and enforce a clear RACI with all stakeholders on the execution of their processes and controls

Drive IT teams (Voice, Chat, Archiving, Digital Working, IT Support, Access Management) to guarantee their delivery of:

• Robust technical solutions meeting business and client demands, whether internally developed or relying on vendors
• Technical controls around proper archiving, security and surveillance of channels

At global level:

• Prioritize and plan with global teams the solutions expected by APAC within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks
• Obtain validation of APAC plans by global stakeholders through the established governance

Project management

• Track functional aspects of projects: business cases, operational controls, conduct risks and scenarios, legal requirements, awareness & training
• Maintain synchronization with global and regional IT teams on their deliveries of archiving and surveillance solutions as well as technical controls to mitigate IT risks
• Report progress and address project risks and issues with senior management
• Contribute to providing regular updates in monthly steering committees and ad-hoc presentations

Competencies (Technical / Behavioural)

Soft Skills

• Excellent interpersonal skills: verbal and written communication, listening skills, negotiation skills, ability to reach a consensus with multiple parties
• Attention to detail to guarantee the accuracy and completeness of information presented to management
• Anticipation and analytical skills reflected in a thorough analysis of usage scenarios and corresponding risks, processes and controls
• Strong ownership of deliverables and outcome translating into proactive stakeholder, action and problem management

Technical Skills

• Understanding of core banking businesses (Global Markets, Corporate Finance, Transaction Banking, Wealth Management) and interactions between front-officers (Sales, Relationship Managers, etc.) and their clients and other counterparties
• Familiar with the technical set-up, usage, recording and surveillance of voice and chat communication channels which are most popular in APAC and globally. Knowledge of end-to-end technical flows into archiving and surveillance back-end systems
• Very comfortable with the use of Office tools to draft process and SOP documents, analyze data and track metrics, and present clear and concise updates and executive messages to senior management
• Fluency in Chinese Mandarin is a plus

We are seeking an experienced consultant to support the implementation of voice and chat channel recording and surveillance systems across the APAC region. The role requires a business-driven mindset to assist in the delivery of robust technical solutions and required controls.

• Join one of the world's largest global banks on an 11-month contract, with potential for extension based on performance and business needs
• Requires 8+ years of experience, specializing in the implementation of voice and chat channel recording and surveillance, along with setting up necessary controls

Key Responsibilities:

Stakeholder Management (Regional Level):

• Act as the primary liaison between business lines (COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) and Compliance teams.
• Collect, analyze, and document business scenarios related to voice and chat channels.
• Understand business interactions with clients and external counterparties to meet communication expectations.
• Identify risks and develop frameworks for risk management, user awareness, and consequence management.
• Establish and enforce RACI (Responsible, Accountable, Consulted, Informed) for stakeholder roles in process execution and controls.
• Work with IT teams (Voice, Chat, Archiving, Digital, IT Support) to ensure the delivery of technical solutions, including archiving, security, and surveillance controls.

Global Level:

• Collaborate with global teams to prioritize and plan solutions for the APAC region within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks.
• Obtain validation for APAC plans from global stakeholders through established governance processes.

Project Management:

• Track functional project aspects such as business cases, operational controls, conduct risks, legal requirements, and training.
• Maintain synchronization with global and regional IT teams on archiving and surveillance solution deliveries.
• Report progress, address risks, and provide updates to senior management.
• Contribute to steering committee updates and ad-hoc presentations.

Required Competencies:

Soft Skills:

• Strong interpersonal skills: verbal/written communication, listening, negotiation, and consensus-building.
• Detail-oriented to ensure accuracy and completeness in management reporting.
• Analytical skills to assess scenarios, risks, and processes effectively.
• Proactive in problem management and owning deliverables.

Technical Skills:

• Strong understanding of core banking businesses (e.g., Global Markets, Corporate Finance, Wealth Management).
• Familiarity with the technical aspects of voice and chat communication, recording, and surveillance systems.
• Proficiency with Office tools for document drafting, data analysis, and presentation of executive updates.
• Fluency in Mandarin is preferred, as the role involves liaising with users and regions where Mandarin language skills may be required.

This is an excellent opportunity to drive key communication and surveillance solutions within a fast-paced, global organization.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.

Role Summary

Our client is engaged in a program covering the implementation of recording and surveillance for selected voice and chat channels, and the set-up of required controls, and require an experienced consultant with strong business driven mindset to assist in the delivery.

Main Responsibilities

Stakeholder Management:

Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to:

• Collect, analyze and document business scenarios for the use of voice and chat channels.
• Understand business interactions with clients and other external counterparties, and their expectations when communicating with client.
• Identify risk and conduct scenarios and contribute to create the framework to address them, including user awareness and consequence management.
• Establish and enforce a clear RACI with all stakeholders on the execution of their processes and controls.

Drive IT teams (Voice, Chat, Archiving, Digital Working, IT Support, Access Management) to guarantee their delivery of:

• Robust technical solutions meeting business and client demands, whether internally developed or relying on vendors.
• Technical controls around proper archiving, security and surveillance of channels.

• Prioritize and plan with global teams the solutions expected by APAC within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks.
• Obtain validation of APAC plans by global stakeholders through the established governance.

Project Management:

• Track functional aspects of projects: business cases, operational controls, conduct risks and scenarios, legal requirements, awareness & training.
• Maintain synchronization with global and regional IT teams on their deliveries of archiving and surveillance solutions as well as technical controls to mitigate IT risks.
• Report progress and address project risks and issues with senior management.
• Contribute to providing regular updates in monthly steering committees and ad-hoc presentations.

Qualifications & Experience

• Bachelor’s Degree in Information Technology or relevant fields.
• Minimum 7 years of experience with a focus on implementing recording and surveillance over voice and chat channels, and setting up required controls.
• Understanding of core banking businesses (Global Markets, Corporate Finance, Transaction Banking, Wealth Management) and interactions between front-officers (Sales, Relationship Managers, etc.) and their clients and other counterparties.
• Familiar with the technical set-up, usage, recording and surveillance of voice and chat communication channels which are most popular in APAC and globally.
• Knowledge of end-to-end technical flows into archiving and surveillance back-end systems.
• Very comfortable with the use of Office tools to draft process and SOP documents, analyze data and track metrics, and present clear and concise updates and executive messages to senior management.
• Fluency in Chinese Mandarin in order to effectively communicate with Mandarin-speaking stakeholders. (Plus)
• Excellent interpersonal skills: verbal and written communication, listening skills, negotiation skills, ability to reach a consensus with multiple parties.
• Attention to detail to guarantee the accuracy and completeness of information presented to management.
• Anticipation and analytical skills reflected in a thorough analysis of usage scenarios and corresponding risks, processes and controls.
• Strong ownership of deliverables and outcome translating into proactive stakeholder, action and problem management.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

Are you a tech-savvy professional with a passion for delivering exceptional customer service? We are looking for a Helpdesk Support Specialist to join our team and provide top-notch IT support to our clients.

Key Responsibilities:

• Provide first-level IT support and troubleshooting for desktop systems, browsers, and applications.
• Handle helpdesk tickets efficiently, ensuring timely resolution of issues.
• Perform simple reporting and analyze helpdesk data to improve service delivery.
• Support and maintain MS Office Suite applications and related software.
• Uphold a positive and professional attitude while ensuring excellent customer etiquette in every interaction.

Qualifications and Skills:

• Diploma in Computer Science, Information Technology, or a related field.
• At least 2 years of IT support experience in a helpdesk environment.
• Strong technical proficiency in desktop systems, browsers, and the MS Office Suite.
• Experience in data analytics and generating helpdesk reports is a plus.
• A positive work attitude, adaptability, and excellent customer service skills are essential.

EA License: R1873481

Company EA License: 11C4879

Job Overview

To process Customer’s Purchase Orders via internal systems and manage Customer queries.

Roles & Responsibilities

· Processing Customer Purchase Orders via In-House ERP systems.

· Customer interface for production requirement and progress reporting.

· Handle administrative functions relating to customer’s repair orders.

· Update Contract Summary Database (Creation, Ad-hoc for Customers and Aircraft Type)

· Providing timely response to customer Commercial queries via phone/email.

· To provide monthly open order reports and delivery reports to customers.

· To advise customer on rotable or replacement parts to complete build on time.

· To provide support to Customer Support Managers/Directors.

· Coordinating Working Party or Tool Loan request with the Technical Team based on Customers’ requirements.

· To provide contract/agreements to customers for Landing Gear Loan on AOG basis.

· Invoicing Customers for working party/ tool loans/ Landing Gear loans.

· Backup to other Commercial Customer Service Executive.

· Facilitate and coordinate site visits/table inspections for workshop.

· Feedback and follow up on Customer Warranties.

· Contribute to Process improvements.

Job Requirements

· Diploma in Business Administration/Logistics/Supply Chain Management or any other related disciplines.

Job Description

• Skilled helpdesk support engineer with good problem solving and troubleshooting skills.
• Diploma is CS or IT related min 2 years experience
• ⁠At least 2 years IT support experience
• Carry out simple reporting and help desk data analytics
• Proficient in Personal Desktop, browsers and MS office suite
• ⁠Positive work attitude is key and strong customer etiquette.

EA Number: 11C4879

Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 4000 employees spread across 27 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

We are looking for a Senior Business Analyst in Singapore to join us and work for our key banking client's APAC Record Management team.

Key Responsibilities

Stakeholder management

1. At regional level:

Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to:

• Collect, analyze and document business scenarios for the use of voice and chat channels
• Understand business interactions with clients and other external counterparties, and their expectations when communicating with BNPP
• Identify risk and conduct scenarios and contribute to create the framework to address them, including user awareness and consequence management
• Establish and enforce a clear RACI with all stakeholders on the execution of their processes and controls
• Drive IT teams (Voice, Chat, Archiving, Digital Working, IT Support, Access Management) to guarantee their delivery of:
• Robust technical solutions meeting business and client demands, whether internally developed or relying on vendors
• Technical controls around proper archiving, security and surveillance of channels

2. At global level:

• Prioritize and plan with global teams the solutions expected by APAC within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks
• Obtain validation of APAC plans by global stakeholders through the established governance

Project management

• Track functional aspects of projects: business cases, operational controls, conduct risks and scenarios, legal requirements, awareness & training
• Maintain synchronization with global and regional IT teams on their deliveries of archiving and surveillance solutions as well as technical controls to mitigate IT risks
• Report progress and address project risks and issues with senior management
• Contribute to providing regular updates in monthly steering committees and ad-hoc presentations

Requirements:

• Understanding of core banking businesses (Global Markets, Corporate Finance, Transaction Banking, Wealth Management) and interactions between front-officers (Sales, Relationship Managers, etc.) and their clients and other counterparties
• Familiar with the technical set-up, usage, recording and surveillance of voice and chat communication channels
• Knowledge of end-to-end technical flows into archiving and surveillance back-end systems
• Very comfortable with the use of Office tools to draft process and SOP documents, analyze data and track metrics, and present clear and concise updates and executive messages to senior management
• Strong ownership of deliverables and outcome translating into proactive stakeholder, action and problem management
• Fluency in Chinese Mandarin is a plus

Responsibilities :

• Involves in Development and Application Support for multiple applications in banking domain.
• Perform initial analysis for production issues and come with workaround or next action plan, working closely with counter parties (e.g. business users)
• Drive the investigations of critical production issues involving business users, vendors and different application teams from sub systems.
• Work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• Manage Production issues by responding in a timely manner in accordance with the Service Level Agreement with the Business.
• Provide Solution's and Coordinate with infrastructure activities for applications from initiation to go-live.
• Manage implementations of new application releases adhering to the best practices of the release management process.
• Enhance existing development, release, support process to maintain/improve service level & quality.
• Use dev-ops tools and frameworks to monitor applications and build recovery processes.
• Collaborate well with other team members and stakeholders in agile teams.

Requirements

• At least 7+ years of total experience in Application Support / Development. (Application support experience in mission critical applications in banking domain is a plus)
• Development experience in technologies like Java, Spring boot, SQL, Shells scripts, C#.net
• Fluent working in Linux environments and command line tools.
• Good to have experience: OpenShift, ELK, Application Monitoring Tools, Cloud Technologies
• Education: Preferably a degree in computer science/IT
• Experience of DevOps tools and framework to monitor applications.
• Team player with good inter-personal skills and ability to work with other teams as well as with multiple cross-functional stakeholders.
• Able to work independently with can do mindset and minimal supervision.
• Good problem solving and process improvement skills, detailed and logical in thought process, able to articulate clearly and have good written and verbal communication skills.

Project Overview:

The mission of our team is to protect our organization's users and advertisers by ensuring that publishers comply with our policies. Our team defends the world’s largest content network, comprising more than 2 million active publishers who own hundreds of millions of sites.

Overall Responsibilities:

• Research and analyze emerging abuse patterns and trends.
• Identify and develop innovative methods for detecting abuse effectively.
• Identify and develop solutions for scalable enforcement on non-compliant publisher inventory.
• Conduct complex data analysis to identify opportunities for new signals, automation, and workflow improvements.
• Work directly with other members of your team to remediate complex abuse issues.
• Enhance our operational workflows via process improvements.
• Present a unified enforcement experience to external publishers and support internal sales teams.
• Drive solutions through analysis and cross-functional partnership.

Top 3 Daily Responsibilities:

• Perform policy compliance checks on publisher sites.
• Leverage SQL to extract data and uncover valuable insights from complex datasets. Revamp existing dashboards or create new ones to monitor real-time data trends. Share actionable insights derived from the data analysis, empowering team members to make informed decisions.
• Develop educational resources on policy-related topics for interdisciplinary teams.

Mandatory Skills/Qualifications:

• Education: Bachelor’s degree in Math, Statistics, Economics, Social sciences or equivalent practical experience.
• Excellent written and oral business communication skills.
• 1+ year experience writing SQL python scripting

Non-Essential Skills/Qualifications:

• Experience with Python coding and scripting.
• 2+ years of work experience in a trust and safety role.
• Ability to work independently and complete projects from beginning to end and in a timely manner.
• Ability to navigate and influence cross-team stakeholders.
• Comfortable making tough decisions, balancing competing interests, negotiating with stakeholders and using creative problem solving skills in a fast-paced environment.

Responsibilities

• Prepare comprehensive reports and presentations on current and prospective investments, including valuation assessments and performance analysis.
• Oversee the preparation of Management Accounts and Financial Statements, ensuring compliance with statutory requirements both locally and globally.
• Provide support for investment activities, focusing on financial products such as public equities and real estate investments.
• Act as the main liaison with tax service providers to ensure compliance with jurisdiction-specific tax regulations, primarily in Singapore and the United States.
• Facilitate trade executions and maintain relationships with private and retail bankers for investment activities in key markets.
• Stay informed about financial markets and trends, with a strong understanding of private and public market dynamics.
• Undertake ad-hoc project management responsibilities to support the team’s operational and strategic goals.
• Collaborate with cross-functional teams to enhance analytical insights, improve reporting capabilities, and support decision-making processes.

Requirements:

• A minimum of 2 years of professional experience within the finance or investment industry, preferably in asset and wealth management.
• Hands-on experience with the U.S. stock and property markets, demonstrating strong market understanding.
• Advanced proficiency in Microsoft Office, particularly Excel and Word, for analytical and reporting purposes.
• Strong analytical acumen with excellent organizational, teamwork, and communication skills, alongside full fluency in English.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QWVWX9R9

about the company

With an extensive regional reach, our client is a progressive organisation with focus across the consumer sector spanning across consumer products, healthcare and hospitality. With a strong track record and in-depth industry knowledge behind them to support their growth in this region, they are now looking for a Corporate Finance (Senior) Analyst to take on this newly created role to drive business strategies and execute the expansion plans.

about the job

Reporting directly to the Managing Director, you will be driving their corporate strategies in assessing prospective investment opportunities and introducing new initiatives to support the organization's operations and expansion plans. You will keep abreast of the changing business landscape and impact of the external economy with particular focus in the Asia region and drive both organic and inorganic growth. You will maintain a robust growth strategy with full deal cycle exposure from evaluating investment decisions, M&As and strategic alliances and leading negotiations and execution of deals. You will be interacting closely with multiple business stakeholders across all levels to achieve transactional goals. You will also be involved in optimising internal structures and workflow to achieve efficiencies and operational excellence.

skills and experience required

You should ideally have a relevant degree and accreditation (CFA, CPA or MBA) with at least 3 years in a similar capacity. In-house corporate strategy experience and/or PE/IB/corporate finance in Big 4 experience will be preferred. You are a self-motivated leader and team player, ‘hands-on’, versatile and possess a keen eye for details. You should have strong business acumen and possess excellent communication and influencing skills to confidently liaise with the senior management and business partners. You possess an entrepreneurial mindset and comfortable working in a more agile environment.

(EA: 94C3609/R1216039)

Job Description

As a Technical Business Analyst, you will be responsible for analyzing business requirements, documenting processes, and working closely with IT and development teams to deliver effective solutions. Your role will involve gathering and translating business needs into technical specifications, ensuring that solutions align with organizational goals.

Key Responsibilities

• Collaborate with stakeholders to gather, document, and prioritize business requirements.
• Analyse existing processes and identify areas for improvement through technology.
• Create high level technical specifications and functional requirements documents.
• Work with development teams to provide high level design and impacted systems.
• Conduct feasibility studies and impact analyses for proposed changes.
• Facilitate meetings and workshops to gather input and feedback from stakeholders.
• Assist in testing and validation of solutions to ensure they meet business needs.
• Develop and maintain project documentation, including user stories, use cases, and process flows.
• Provide ongoing support and troubleshooting for implemented solutions.
• Stay updated with industry trends and best practices to recommend innovative solutions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience as a Business Analyst or Technical Analyst in a similar role.
• Strong understanding of software development life cycles (SDLC) and methodologies (Agile, Waterfall).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to translate technical concepts for non-technical stakeholders.
• Experience with data analysis tools (e.g., Excel) is a plus.
• Familiarity with project management tools (e.g., JIRA, Trello) is desirable.
• Experience in telecommunications industry is a plus.
• Understanding solutions
• Experience in CRMs (e,g, Siebel, SFDC), Billing systems (e.g, BSCS, Matrixx), Outsystems, and/or API Gateway is a plus.

EA Number: 11C4879

ARE YOU SEEKING FOR GROWTH YET YOU WANT A FULFILLING CAREER?

Be ready to embark on a journey which offers you an exciting opportunity!

HERE’S A SHORT INTRO OF WHO WE ARE

Since 2005, finexis has been more than just a financial services provider – we are lifelong confidantes, guiding clients through every stage of their financial journey. As the largest and fastest growing independently-owned financial advisory firm in Singapore, we are proud to have over 900 consultants and staff, $1 billion in assets under advisory, and strategic partnerships, that establish us as a market leader in personalised financial services.

We deliver tailored financial solutions in wealth management, investment planning, and risk management, all driven by our mission to impact lives beyond finance.

WHAT TO EXPECT

This role includes reporting and data analytics, performance management, business partnering and decision-making support.

WHAT YOU'LL DO

• Support business performance management cycles, including planning & budgeting, target setting, performance review, providing management information and analytics (scheduled and ad-hoc), etc.
• Responsible for streamlining and controlling business and financial data processes to ensure the accuracy and reliability of reports and analysis
• Serve as subject matter expert in designing, building, and maintaining business intelligence tools and Tableau dashboards
• Conduct comprehensive market studies to generate actionable business intelligence and strategic insights
• Support initiatives to develop financial models, prepare business cases, and support the implementation of strategic initiatives
• Create and maintain reusable SQL scripts and macros to streamline data extraction, aggregation, and validation processes across multiple data sources
• Undertake special projects and assignments as and when required.

WHO YOU ARE

• Degree in Accountancy, Finance, or related disciplines
• 3 years of working experience in Big 4, financial services, or e-Commerce sectors with financial analyst exposure
• Hands-on experience with Tableau, SQL and Python are highly desirable
• Strong analytical and problem-solving skills, with the ability to exercise sound judgment and intuitive thinking
• In-depth understanding of data structures and data management
• Meticulous, problem solver with a can-do attitude and a desire to excel
• Team player with excellent verbal and written communication skills
• Ability to work in a fluid, dynamically changing, and results-oriented environment

Responsibilities

• Prepare comprehensive reports and presentations on current and prospective investments, including valuation assessments and performance analysis.
• Oversee the preparation of Management Accounts and Financial Statements, ensuring compliance with statutory requirements both locally and globally.
• Provide support for investment activities, focusing on financial products such as public equities and real estate investments.
• Act as the main liaison with tax service providers to ensure compliance with jurisdiction-specific tax regulations, primarily in Singapore and the United States.
• Facilitate trade executions and maintain relationships with private and retail bankers for investment activities in key markets.
• Stay informed about financial markets and trends, with a strong understanding of private and public market dynamics.
• Undertake ad-hoc project management responsibilities to support the team’s operational and strategic goals.
• Collaborate with cross-functional teams to enhance analytical insights, improve reporting capabilities, and support decision-making processes.

Requirements:

• A minimum of 2 years of professional experience within the finance or investment industry, preferably in asset and wealth management.
• Hands-on experience with the U.S. stock and property markets, demonstrating strong market understanding.
• Advanced proficiency in Microsoft Office, particularly Excel and Word, for analytical and reporting purposes.
• Strong analytical acumen with excellent organizational, teamwork, and communication skills, alongside full fluency in English.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QWVWX9R9

Responsibilities

• Responsible for timely and accurately raising purchase requisitions (PRs) in SAP MM Purchasing upon receipt of approved memo and work order.

• Responsible for timely and accurately performing GRs (Goods Receipt) upon receipt of invoice and approval from authorized leads.

• Ensure that auditable records are kept for each PR raised.

• Assist in tracking and cross referencing of PRs and POs for investigative reasons.

• Assist in the reconciliation of PRs, POs, and project budgets.

• Adhere to the team’s PR raising process and escalate any breaches.

Skills/Requirement

• 2+ years in a similar role.

• Prior expertise at using SAP Material Management (MM) module would be a bonus.

• Ability to interact at a professional level.

• Basic understanding of book-keeping and accounting

• Attention to detail.

• Proficient at Excel (Pivot tables, vlookups)

Manage medical process and other admin process (refund, policy contract and CPF)

Responsibilities:

• Onboard of panel of medical doctors for insurance examination; handle enquiries from internal staff and clinic; manage feedback on service delivery.
• Mange the payment and reimbursement process for medical examination (ME) including offshore medical provider.
• Handle requests for attending physician statements (APS) including billing and follow up on completion.
• Handle administrative matters relating to digital medical examination.
• Handle contract fix it and policy contract listing daily; ad hoc request for hardcopy contracts.
• Handle refund of premium.
• Handle CPF OA, SA, SRS application.
• Manage projects or tasks as assigned by the supervisors

Requirements:

• Diploma/ Degree in Business Administration / Banking and Finance
• Competency in PowerPoint and Excel skills

Responsibilities

· Understand and assess the entire testing life cycle for Product implementation and the core life operating system including end-to-end quality checks.

· To perform user acceptance testing for product launches and product enhancements in accordance to business and operational requirements.

· To ensure proper closure of the entire testing process within the stipulated timeline and to report to the Supervisor of any issues

· To properly document and file testing artefacts and documents into retrievable repositories.

· To prepare test data, monitor testing progress and to log defects.

· Ensure proper closure of the entire testing process within stipulated timelines.

· Escalate gaps and defects or issues discovered during the course of executing the various test scenarios to the Supervisor and/or the Project’s UAT Test Managers and ensure correct reporting, analysis and resolution is obtained from IT.

· Work with Supervisor and/or the Project’s UAT Test Managers and IT in coordinating the execution of the agreed test conditions within the overall planned timeline.

Skills/Requirement

· Polytechnic diploma / University Degree.

· 1 year of working experience with BFSI domain will be an advantage.

· Preference for IT or Business related educational background.

· Strong problem solving and good analytical skills.

· Strong attention to details.

· Good time management and the ability to work to tight time schedules.

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

The Role

As Senior SOC Analyst (Tier-2), a threat hunter, you will work proactively to seek out weaknesses and stealthy attackers, conduct vulnerability assessments and deal with results. You will also remediate severe incidents from Security Analyst (Tier-1) to assess the impact and affected systems’ scope and collect data for further analysis.

Job Responsibilities

• Lead proactive hunting and analysis against the dataset (e.g., alerts, logs, etc.) and reverse engineering as needed to support Security Operation Centre (SOC) investigations and proactive threat detection and prevention.
• Coordinate and facilitates in-depth analysis, trending, and root cause analysis of security events/incidents while creating and maintaining processes and procedures.
• Perform advanced research on threats, vulnerabilities and potential threat vectors and work with multi-disciplines to improve prevention and detection methods.
• Act as the technical subject-matter-expert for SOC related topics or during incidents,
• Develops and documents the SOC procedures and processes based on industry best practices and internal requirements.
• Support or lead projects to improve SOC effectiveness, advancing technical capabilities on pace with the latest threats.
• Support and integrate with incident response, threat intelligence, and overall security strategy as needed.
• Perform other essential duties as assigned.

Job Requirements

• Bachelor’s degree in IT or equivalent with min. 5 years of working experience and has 3 years of experience leading a SOC team.
• Strong knowledge in networking / major internet protocols and security concepts
• Min. 3 years of experience in cyber incident response and/or Security Operations center in an enterprise environment.
• Min. 2 years of experience with standard enterprise security tools (e.g., Database Activity Monitoring, Zero Trust Segmentation, Security Information & Event Management, Intrusion Detection Prevention System, Endpoint Detection & Response, etc)
• Min. 2 years of operational experience with Splunk or similar log aggregation/analysis platforms
• Expert execution of investigative concepts for escalated incidents to determine the impact and root cause.
• Strong foundation in security threat and attack countermeasure.
• Possess analytical and problem-solving skills, with the ability to manage multiple tasks in a fast-paced environment.
• Hands-on experience in SIEM and intrusion detection analysis as well as application layer protocols.
• Have experience in security related areas. Especially experience and expertise in security incident detection and threat intelligence are proven to be extremely useful.
• Advanced understanding of various operating systems and web technologies with professional security certifications would be a plus.
• Experience in multiple domains within IT or Information Security (e.g. Identity and access management, IT infrastructure operations, Key management, system administration etc.)
• Meticulous, team player, flexible, proactive and positive attitude
• Strong sense of responsibility and initiative.
• Excellent communication and interpersonal skills.
• Work Location: One@ChangiCity