About the role: Application Support Analyst (on site)

This role is about problem solving supporting trading applications for Global Derivatives Markets

Joining an award-winning application support team, you will work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. Direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise.

You will work with the very latest in low latency trade execution technologies, maintaining Linux server and Windows client applications across our global distributed architecture in both proprietary private cloud and in public cloud environments.

This is a technical role based in our Singapore Downtown office. Supporting our global client base and working as part of a global team, communication is key – both with clients and with colleagues across multiple teams and time zones.

You will be required to:

● Respond promptly to support requests and enquiries from clients.

● Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.

● Support customers and resolve issues related to order entry, risk management, and exchange connectivity.

● Conduct analysis of complex order and trade histories.

● Work directly with new customers to coordinate the deployment and configuration of the company’s products.

● Manage distribution and installation of software enhancements and upgrades.

● Work directly with various exchanges and our software engineers to test and conform new software releases.

● Work with our infrastructure team to test and complete various server and network upgrade projects.

● Liaise with Stellar’s overseas offices to provide seamless 24-hour customer support.

About you

● Have a Computer Science, Engineering, or related technical degree.

● Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed and awk.

● You will have strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.

● Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.

● Willing to assume responsibility, making timely decisions including to escalate issues when appropriate.

● You will enjoy working with and exploring new technologies related to low-latency and algorithmic trading strategies. You will be able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.

● You may have previous experience supporting applications that connect to any of the major global derivatives exchanges such as CME, EUREX, SGX or OSE and be familiar with various exchange protocols such as OmNet, ITCH/OUCH and FIX.

● Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.

● Knowledge of relational databases and SQL, any experience with bash or perl scripting and any exposure to public cloud-based providers such as AWS may also benefit you in the role.

How to Apply

Please email your CV to [email protected]

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g8-uBqe6

• Opportunity to lead projects management
• Engagement with business stakeholders

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Project Manager / IT Project Specialist / Project Executive to be part of their team.

About the job

Your responsibility involves:

• Assisting the project manager to lead project implementation which includes ensuring project adheres to schedule, timeline and risk management
• Maintaining prompt communication and timely reports to business stakeholders on project status while monitoring project progress on issues such as quality, costs, planning and resources.
• Partnering with the business team to gather requirements and prioritize demands to drive IT digitalization initiatives, exploiting new and emerging technologies technology and translate them into viable IT Digital implementation.
• Shaping business demand by partnering with business to facilitate the creation of business cases and value plans and ensuring value optimization and communication across teams.
• Identifying and proposing improvement solutions to enhance business processes and productivity

Skills and experience required

As a successful applicant, you will have at least 3 years of experience in senior business stakeholder management.

Proven track record in Agile or Waterfall will be of added advantage.

Whats on offer

This is an excellent opportunity to join a leading end user environment with exposure to business stakeholder management. You will get the opportunity to lead high value projects with exposure to latest technology.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g8-uBqe6 (EA: 94C3609/ R1219669)

• Responsible to collect business requirements and translate them into functional requirement specifications.
• Manage the SDLC of assigned projects from initialization to closure.
• Liaise with vendors to ensure successful software system delivery and technical feasibility.

Requirements:

• Degree in Computer Science or the equivalent
• At least 2 years of experience in software development and maintaining web and mobile applications.
• Proficient in frameworks such as Angular, Spring Boot and in Unix/Linux based environment.
• Strong knowledge in programming such as Java, JavaScript, Angular, Unix Shell Scripting and relational databases and related scripting such as Oracle, SQL, mySQL.
• Willing to take a contract role with a possibility of conversion to permanent.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Scope:

Customer Support:

• Respond to client queries and issues related to Anaplan functionality promptly.
• Provide clear and concise instructions to users, ensuring efficient problem resolution.
• Collaborate with cross-functional teams to address complex technical challenges.

Technical Troubleshooting:

• Diagnose and resolve technical issues within the Anaplan platform.
• Conduct in-depth analysis of reported problems and implement effective solutions.
• Work closely with the development team to escalate and resolve advanced technical issues.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in technical support roles, with a focus on Anaplan or similar planning and modeling platforms.
• Strong problem-solving skills and the ability to communicate complex technical concepts to diverse audiences.
• Familiarity with cloud-based technologies and understanding of database management systems.
• Excellent interpersonal and communication skills for effective collaboration with internal teams and external clients.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd | RCB No. 200007268E | EA License No. 01C4394 | Reg. R21100696 | Agnes Goh Li Er

Join and Grow with us!

At FOMO Pay, we are committed to breakthrough innovation in payment methods to disrupt tradition. Here, you will work alongside Company leaders who are pioneers in the industry with proven experience in leading and building the future of digital payment and global banking technologies and solutions. We offer an inclusive, supportive, and continuous learning culture where everyone can grow to be their best selves and advance in their personal and professional goals.

We are seeking a highly professional and experienced IT Business Analyst to join our team. In this role, you will collaborate closely with the IT engineers and act as a "go-to" specialist, providing support to the infrastructure groups within our Company. Your primary focus will be on understanding and addressing the technology needs of various business units and ensuring efficient IT solutions are implemented.

Key Responsbilities:

• Work with Finance, Compliance, and Operations teams to conduct thorough business process analysis, identify areas for improvement, and develop detailed process models to enhance operational efficiency
• Collaborate with Subject-Matter-Experts (SMEs) to gather requirements and assist in writing and documenting meaningful reports for financial, compliance, and treasury reporting using visualisation BI tool
• Liaise between business users, product team and the internal/external IT team to translate business requirements into actionable tasks, ensuring clear communication and effective alignment
• Design and implement new IT solutions to optimise the Company's operational and business processes, based on in-depth analysis of current business processes and identification of operational challenges
• Collaborate with IT Engineers and other stakeholders to ensure successful application implementations, including comprehensive testing, documentation, and post-implementation support
• Lead the implementation of Robotic Process Automation (RPA) initiatives to automate routine workflow tasks, enabling the business team to focus on core operations and critical functions

Requirements:

• Bachelor’s degree in computer science, Information Technology, Business, or a related field
• Proven experience in business analysis, process improvement, and IT solution design
• Proficiency in utilising Visualization BI Tools to generate meaningful reports
• Strong communication skills to facilitate effective collaboration between technical and non-technical stakeholders
• Ability to translate business requirements into actionable technical tasks
• Experience in implementing Robotic Process Automation (RPA)
• Strong analytical and problem-solving skills
• Excellent organisational and time management abilities
• Ability to work both independently and as part of a team
• Attention to detail and a commitment to delivering high-quality results

• Act as the main point of contact and intermediary between the CEO and both internal and external stakeholders.
• Handle the CEO's calendar, arrange appointments, and facilitate meetings, including the compilation of meeting documents and presentations from relevant parties.
• Assist in the submission of commercial tenders and project bids.
• Aid in market research by creating and maintaining a market database, gathering, structuring, and analyzing business data.

Requirements:

• Diploma and above.
• At least 3 years of experience in secretarial duties.
• Proficient in business writing to craft reports and presentation slides for Senior Management and the Board.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

About ACIA

Aon’s Centers for Innovation and Analytics in Dublin and Singapore are at the heart of delivering Aon’s Data & Analytic Services team’s mission to:

• Accelerate the rate of innovation through digital solutions to help better respond to clients’ evolving needs
• Provide foundational data and analytics capabilities in one place for 50,000 Aon colleagues and our global clients who use our risk and people solutions

Established in 2012, there are over 150 colleagues in Singapore’s Centre today including actuaries, software developers, data scientists, financial analysts and accountants. We are expanding rapidly and looking for dedicated individuals who can leverage emerging technologies and collaborate across Aon’s solution lines to help clients and colleagues make better, data-driven decisions today and tomorrow.

What the day will look like

• Partner with the business to deliver value-added insights to support senior management in strategic decision-making
• Lead country deployments of Growth Analytics team initiatives:Own 2-4 countries’ relationships which may involve team’s full suite of products.
  Project manage initiatives with a diverse group of stakeholders to ensure delivery of results within stipulated timelines
  Partner with local country to source data inputs, address data quality challenges and determine configuration requirements
  Work with internal and global team members to implement recommendations towards a positive and sustainable outcome.
  Conceptualize solutions, roll out and test products, and work with countries to ensure the solution is tailored.
  Translate end user requests into technical requirements for our development team
  Support development of new analytical tools through design, testing and implementation
  
• Data management and Model delivery:Understand new datasets, reconcile reports, cleanse data, create joins and apply business logic.
  Identify data patterns & trends, and provides insights to enhance business decision making capability in business planning, account management and operational processes
  Translate data into insights that drives targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders
  
• Collaborate with cross-functional data analytics colleagues to improve Aon’s internal data analytics service platform tools
• Other duties assigned

Skills and experience that will lead to success

• Degree in Business, Finance or analytical-related fields and minimum 4-6 years of working experience in related field
• Aspires to grow into a business analytics consultant; this is not under a career track of a data scientist
• Have experience in managing senior stakeholders and/or business partnering
• Team player, analytical, problem-solving, critical and innovative thinking skills
• High-level written and verbal communication skills.
• Proficiency in Microsoft applications such as Power Automate would be advantageous
• Proficiency in SQL/VBA and the ability to use data visualization tools such as Power BI would be advantageous.
• Fun, fast-paced and a collaborative environment
• Hybrid work-mode

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

The Credit Analyst is responsible to provide credit analysis for the Bank’s borrowing clients in the segments covered by Corporate Banking which currently comprised of Aviation, Shipping, Financial Institutions, Middle Market & General Corporates in Singapore.

• Analyze past and current financial statements and performances
• Provide financial models and projections based on reasonable assumptions
• Preparation of reports and projections based on the analysis for credit decision making
• Coordinate with the Corporate Banking team to review financial forecasts and information
• Provide sectorial and industries analysis

Job Requirement

• Minimum a bachelor’s degree in Business or any related discipline
• Minimum 5 years’ relevant credit analysis experience within the Banking/Audit sectors
• In depth understanding of accounting principles and financial analysis skill
• Excellent presentation skills and ability to influence and persuade, multi-task and meet tight deadlines

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R22109561 (Mohammed Firdaus Bin Ellias)

We are seeking a highly motivated candidate for the position of Business Analyst

The successful candidate will be part of a growing dynamic regional team that in charge of Transaction Banking (Cash/Payment Systems). This is a critical system that processes all the cross-border and domestic payments received from our corporate customers in this region. You will be expected to play an important role in ensuring good quality, timely delivery of the system solutions.

Responsibilities:

· Gather, analyse user business process and requirements; verify & validate the requirements and ensure the requirements are document into functional and non- functional specification.

· Work with cross functional teams to analyse and define the integration requirements between modules and interfaces with other systems.

· Perform requirement traceability, identify out of scope requirements and escalate scope creep; review, identify and resolve conflicting, incomplete and inaccurate requirements.

· Deeply review and evaluate IA (Impact Analysis), functional, technical design and specification from business and technical point of view.

· Project status reporting with risk/issue mitigation strategy.

· Manage and resolve issues happened from business requirement or systems solutions.

Requirements:

· Experience in Transaction Banking (Cash/Payment) domain (e.g. CMS, Cross-border payment,etc.)

· Proficient in gathering and analysing Business Requirement, Technical & Functional Specification Design documentation, test case design.

· Strong and patient analytical and problem-solving skills

· Good inter-personnel and communication skills across a wide range of people

· Self-motivated and possess drive, and ability to work independently and a good team player

· Experienced in working with different teams on medium to complex regional channel systems or payment systems will be an advantage.

· Self-motivated and possess drive, and ability to work independently and a good team player

At least 5- 10 years of experience

Interested applicants may submit your detailed resume to [email protected] in MS Word format.

We regret to inform that only shortlisted candidates will be contacted.

EA License No. 01C4394 • RCB No. 200007268E • EA Registration No. R1329705 (Lopez Geraldine Pascual)

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

1. Incident Management

• To log all incidents (either via phone or email) into the Incident Management System and taking ownership of incidents and service requests from end user and ensure follow up and resolving the tickets within agreed SLA timeline
• Provide 1st level support and resolution to technical issues involving desktop clients, standard and client applications, and hardware issue
• Provide technical service to end users, troubleshooting issues related to personal computers, applications and IP phones
• Perform remote assistance through diagnostic techniques and pertinent questions
• To follow through all the necessary escalation to L2 or 3rd Party hardware vendor and also to Team Lead
• Single point of contact between end-users, next level support until issue is resolved
• To ensure all the information entered into the Incident Management System are accurate and complete

2. Asset Management

• Setup of new desktops and laptops in accordance to organisation policy
• Ensure all desktops / laptops and IT peripherals deployed are in working condition else rectification to be done
• Ensure the accuracy of the asset information such as all are tagged and recorded into the asset database accompanied by necessary form duly signed
• Report any discrepancy of data to Team Lead

3. Desktop Software/Patch Management

• To assist in the testing and rollout of the software / patches to all desktops / laptops
• Work closely and provide technical support to other IT teams as required
• Provide daily /weekly/ monthly update on the progress

4. Job Request

• Understand the user requirement, provide recommendation and solution to the user within SLA
• Provide timely updates on the status of the request assigned

5. Miscellaneous

• Primary support for data centre facility management
• Secondary network support with focus on data point provisioning
• Level-1 network troubleshooting for CCTV and IP Unified communication
• Perform administrative and other tasks as deemed necessary by the Team Lead

Required qualifications:

• Be empathetic and possess a strong focus on customer service
• Possess outstanding interpersonal and communication skills
• Strong knowledge of Windows OS platforms
• Ability to work individually and within a team
• Strong organizational and managerial skills and detail-oriented work ethic

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment

Details:

• On Job Training Provided

• Eligible candidate may be sponsored for:

1. Diploma in Info-Communication under reputed Polytechnic

2. Internationally recognized IT Certificates in Deskside, Network and Security

Responsibilities

• Ensure desktop environment standard apps are patched regularly
• Perform root cause analysis, network problems, troubleshooting performance issues and hardware failures
• Prepare, install and configure technologies and applications to ensure support on operating system and platforms of company assets
• Prepare IT status reports

Requirements

• Minimum Nitec in IT preferred
• At least 2-3 years of relevant working experiences
• In-depth understanding of Windows desktop operating system (Win7, Win10..etc)
• Knowledge of Microsoft Active Directory, Exchange Server, O365 and Windows Server, DHCP, DNS, Networks, Antivirus, endpoints encryption, PC hardware and software, basic knowledge of Windows networking, Printer and smartphone
• VIP Support experience (advantage)

What we seek to accomplish together:

• Proactively 'hunt' for potential malicious activity and incidents across the environment using advanced threat network and host-based tools adopting Mitre Attack Framework.
• Perform hunting for malicious activity across the network, endpoint, and Critical Assets.
• Create hunting hypothesis and perform IOCs & TTPs based threat hunting and share reports with the management weekly on the findings, misconfiguration, use case development and provide suggestions for counter measurement.
• Expertise in hunting, managing, and writing detections using logs from Endpoint Detect and Response solutions like Carbon Black EDR, CrowdStrike EDR & Cortex XDR etc.
• Research on different TTP's for ATP Threat groups which are used by attackers during the sophisticated Cyber-attacks.
• Collaborates with technical and threat intelligence team to provide indications and warnings and contributes to predictive analysis of malicious activity.
• Perform cyber security threat hunting & detection activities with specific focus on countermeasure Tactics, Techniques and Procedures (TTPs)
• Contribute to the tuning and development of security information and event monitoring systems (SIEM) use cases and other security control configurations to enhance threat detection capabilities.
• Familiarity with threat modelling, development of attack plans, performing manual & automated Ethical Hacking, & develop proof of concept exploits.
• Evaluates new security technologies and products and performs engineer-level work and analysis to determine if solutions should be pursued.

Additional Details:

• It’s a client serving role – there will be KPIs and SLAs expected on role service tasks.
• Location Serangoon/One North

Requirements:

• Degree in Computer Science, Information Systems, Engineering or equivalent
• At least 3 years of IT security experience in areas of risk management, network security
• Must have: GIAC Continuous Monitoring Certification (GMON), GIAC Information Assurance Certified Intrusion Analyst (GCIA), GIAC Information Assurance Certified Incident Handler (GCIH).
• Self-motivated with the ability to work independently and as a team member with minimal direction
• Strong interpersonal and stakeholder management skills
• Good written and communication skillsDegree in Computer Science, Information Systems, Engineering or equivalent
• Singapore Citizen only.

• Maintaining contacts with airlines, trade, industry and government bodies to keep abreast of information and economy/market developments
• Manage daily shipping co-ordination of shipments by air, sea (export/import/3rd party/local delivery)

Requirements:

• GCE O Level and above
• At least 2 years of working experience as Sales admin

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities :

• Provides onsite support to users with good customer satisfaction for main and off-site;
• Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure;
• Helps to maintain or improve the overall image of the support team;
• Level 1 & 2 level trouble shoot and problem resolutions;
• Provide technical and operation support;
• Work to reach service level target;
• Break/fix for patches, software distribution and preventive maintenance;
• Managed the media and documentation related to the equipment supported;
• Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities;
• Install the inventory scanning agent upon any new asset;
• Deployment/cloning/Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer);
• Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning; Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository

Requirements:

• Excellent communication and inter-personal skills
• Meticulous, analytical and able to communicate effectively
• Able to work independently with minimum supervision
• Diploma/ITE graduates in Computer Science/Electronics/IT or equivalent
• Experience in related field for 1-2 years
• Relevant experience in supporting PC/notebook hardware, network printer, MS Win 2K vista and standard software and Outlook client, desktop setup, wireless, Active directory, printer setup, Outlook client, basic TCPIP troubleshooting, VPN setup/ troubleshooting

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Minimum 1 years experience in service desk or helpdesk environment
• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Responsibilities:

• Handling PC support, Laptop, Outlook, Windows, Mac
• Software and hardware troubleshooting
• Support on desktops, notebooks, printers, scanners hardware components
• Responsible for providing excellent support and timely service
• Rectify simple IT fault like cleaning of disk drives and jammed laser printers
• Install and uninstall of software from desktop PCs and laptops
• Any other ad-hoc tasks as assigned

Requirements:

• Minimum NITEC in any discipline
• No experince required
• Singapore Citizen only
• Training and certification provided

• Coordinate and support the sales team in achieving their sales targets for insurance policies and products.
• Support the sales team in preparing and processing insurance policies, quotes, and applications.
• Respond to inquiries about insurance coverage, policy details, claims, and related issues.
• Prepare and maintain accurate sales reports, records, and customer databases in compliance with relevant regulations and company policies.
• Communicate effectively with team to gather required information, answer inquiries, and provide exceptional customer service.
• Provide administrative support to the sales team by managing paperwork, filing, and documentation.

Requirement:

• GCE ‘N’ level & above.
• At least 2 years of admin experience in Insurance industry.
• Proficient with Microsoft Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

S&P Global Commodity Insights

The Role: Senior LNG Analyst

The Team: Commodity Insights Analytics is looking for an analyst to focus on Asia LNG analysis for our subscription services, delivered under our market-leading product line. This role will involve writing forward-looking market commentary and developing analytical tools, research, and models. The role will make use of your knowledge of Asian Gas and LNG markets and will leverage your strong quantitative and modelling skills.

The Impact: Commodity Insights is a global team responsible for analyzing, interpreting, and forecasting global energy commodities markets and prices. This exciting role will be pivotal in writing forward-looking market commentary, and developing analytical tools, research, and models. Our analysis serves a wide range of customers across the energy industry.

What’s in it for you: This is a role with significant potential for development. You will be a key member of the Commodity Insights Analytics’ LNG team, assisting in the synthesis of an integrated, cross-commodity, global analysis offering. In addition, there will be opportunity to take part in customer-facing activities.

Responsibilities:

• Research, analyze, and communicate all factors that contribute to the current and expected future value of LNG in Asian markets, and their interaction with global energy markets
• Deliver succinct, high-quality, and accurate charts, presentations, and reports that help core readership make better-informed trading, risk management, and investment decisions
• Spot and identify emerging trends early and, where possible, anticipate market movements by developing a solid understanding of natural gas/LNG trading, modeling, and forecasting
• Constantly update knowledge of evolving markets, including price movements, trade-flows, trading behavior, regulatory developments, and competitor behavior that impact gas markets
• Engage with clients, market experts, and prospects (limited travel will be required)
• Build internal relationships that will help generate ideas for the integration cross-commodity analysis to offer greater value to customers

What We’re Looking For:

• Knowledge of Asian natural gas and/or LNG markets. Experience in other markets such as power, coal, and oil is a plus
• Strong Excel skills are required
• Verbal and written fluency in English is essential, knowledge of other languages seen favorably
• Ability to recognize trends and develop logical conclusions
• Excellent communication, concise written style, and strong presentation skills to provide insightful analysis in compelling and straightforward content
• Motivation to seek out new assignments and act on opportunities
• Comfortable with high levels of individual responsibility and accountability
• Demonstrates personal integrity and an openness to continually learn and develop

Sales Support Admin Assistant

Salary Range: $ 2500 - $ 2800
Working time: Monday to Friday, 8am - 5pm // 9am - 6pm
Working location: Ang Mo Kio

Job Description

• Analyze sales data and calculate monthly commissions for staffs, ensuring accurate and prompt payment
• Develop and maintain spreadsheets, databases, and POS software to support business operations
• Organize and maintain filing systems to ensure easy access and retrieval of important documents
• Provide administrative and operational assistance to the team
• Other duties as assigned by immediate superior

Requirement

• Proficiency in MS excel
• Minimum 1 year of experience in the related fields

The Supreme HR Advisory Pte Ltd

14C7279

Lim Jun Yao

R1989028

Maltem Asia is seeking a Data Analyst for a Wealth Management Client based in Singapore.

Summary :

• In this role, you will be will be supporting the Data Management activities for the Enterprise Data Warehouse in major project initiative for Data Strategy Group.

Requirements :

• CAT-1 cleared/eligible candidate is required for this role.
• 2 to 5 years of relevant experience.
• Experience in Data analysis.
• Experience in managing Data Reconciliation/quality checks (implementation, monitoring and troubleshooting).
• Hands-on experience with Oracle PL/SQL.
• Experience in performing UAT.
• Able to manage SLA and queries from end users.
• Experience in providing documentation support e.g. in technical/functional specifications.
• Possess Finance Domain knowledge.
• Good problem solving and logical thinking.

Skillset (Good to have) :

• Snowflake
• Denodo