About The Company

KGI Securities is a leading multi asset brokerage firm with presence across several countries in Asia and a pioneer member of the Securities & Derivatives, Trading and Clearing Member of Singapore Exchange, ICE Futures Singapore and ICE Clear Singapore.

We hold a Capital Markets Services Licence, is regulated by the Monetary Authority of Singapore (MAS) and is also an equal opportunity employer.

About The Job

As a member of the team, you will be involved in monitoring the risks and exposure of the company and participate in the system enhancement and automation processes within the company.

The job responsibilities are:

• Ensuring that the market risk framework is appropriately and consistently applied.
• Monitoring of the Company’s overall exposure in Equities and Futures
• Liaising with clients and adjustment of Credit and Position Limits in various trading systems
• Assisting the HOD in the preparation of periodic management reports
• Initiate and propose improvements to increase efficiency and productivity of the team.
• To support the continuous development of our Risk Management system as well as the risk modules on our trading platforms

Skills And Experience Required

• Bachelor's Degree in a Finance related or IT related discipline.
• Experience in derivatives products and trading systems is preferred.
• Analytical and Meticulous
• Ability to multitask is a must.
• Team player with good interpersonal skills
• Positive attitude towards changes and process improvement

TD Bank Group

Headquartered in Toronto, Canada, with ~95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines:

• Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA
• U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab
• Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance
• Wholesale Banking including TD Securities and TD Cowen

TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

Job Overview:

By joining the team, you will get exposure to various in-house and vendor applications used in Canadian retail banking space specific to Personal & Business Banking portfolios. You will get an opportunity to work on several latest technologies and cloud platforms as well as legacy systems built on mainframe for CORE banking. We welcome candidates with some support experience in these platforms and are happy to provide on the job training.

Responsibilities:

• Provide Follow-The-Sun support for Personal, Business Banking & Cards portfolios adhering to ITIL process for incident, change, problem & knowledge management
• Proactively monitor Canadian end of day batch in both distributed & mainframe environments, log incidents in ServiceNow and resolve or escalate to L3 to resolve
• Monitor ServiceNow queue, ensure team picks up items within SLA and follows protocol.
• Help team when working on incidents or with engaging Infra L3/Infra teams in calls.
• Manage shift rota and ensure resource availability throughout the week
• Facilitate calls with L3 to speed up resolution of problem records to reduce incidents
• Assign change tasks on time and ensure team reviews & actions per plan
• Identify opportunities to reduce manual work and drive efficiencies
• Monitor progress of critical incidents and provide timely management updates
• Always adhere to TD's standards and policies & follow disaster and business recovery plan

Job Requirements:

• Tertiary education & preferably with ITIL V3/V4 certification.
• 3-6 years of application support experience with an understanding of infrastructure
• Have a deep understanding of ITSM concepts such as Incident, Problem, Service Request & Change management practices
• Working knowledge in UNIX, Windows, CA-7 & Autosys. IBM Mainframe knowledge is nice to have, but the candidate can be trained in Mainframe
• Work independently / as a team player as the situation demands and with minimal supervision, attend occasional off-shift calls and flexible with schedule
• Follow standards and protocols defined without deviation
• Due to the need for interactions with colleagues in North America, the working hours will be 8.30 AM - 5.30 PM / 12.30 PM - 9.30 PM with an hour of break, 12 X 7 coverage including public holidays, with weekly time offs. Hybrid working arrangements are available as well.

Inclusiveness:

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee has the opportunity to reach their potential.

Job Duties:

• Responsible for planning, scheduling and coordinating demand/supply management, business processes and/or manufacturing/delivery of products and services to company policy and country regulatory requirements.
• Partners with stakeholders to identify/implement opportunities for business process improvement to effectively manage costs, integrate new and existing businesses, and adapt to changes in the business and regulatory environment.
• Time horizon is typically focused on less than six months for forecasting/planning.
• Leading and working with cross-functional teams, creates and implements plans that enable the execution of business strategies.
• Participates in the process by which demand signals are developed, validated for alignment with transition plans, supply constraints identified, and an executable plan defined that meets financial and market share goals.
• Scope includes business execution processes related to lifecycle planning; order management (including allocation management, Available to Promise (ATP) / commit processes, business attainment tracking); logistics management (including inbound/outbound coordination and consolidation of domestic and international systems to support shipments); and inventory management (including analysis, optimization and velocity).
• Partners cross-functionally to develop, track and manage business metrics for the organization (may include customer availability, service levels, on-time delivery, supplier response time (SRTs), supply chain costs and inventory).
• Entry: Applies basic foundation of a function’s principles, theories and concepts to assignments of limited scope.
• Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.
• Exercises independent judgment within defined parameters.
• Develops expertise and practical knowledge of applications within business environment.
• Acts as team member by providing information, analysis and recommendations in support of team efforts.

Requirements:

• Diploma and above (Diploma must have 2 years experience in Supply Chain, Logistics)
• Experienced in SAP S4 Hana, Excel
• Able to work overtime if needed

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

about the company

Our client is a growing regional corporate bank with a strong presence in the Asian market has an approved headcount for a Credit Analyst.

about the job

• Preparing credit applications, financial reports and projections for a portfolio of corporate clients by stipulated deadlines
• Perform analysis on financial information, forecasts, performances and preparing financial models and projections
• Working with RMs and the Marketing Team on credit-related matters
• Conducting research and analysis on the industry and market

about the manager/team

You’ll be part of a dynamic team with good teamwork and working culture.

skills and experience

• Bachelor degree in Business and Finance related disciplines
• At least 3 years of corporate banking credit experience in Banking & Financial Services
• Good understanding of accounting, interpreting financial statements and credit and financial analysis
• Good proficiency in Chinese language, as the Credit Analyst may need to communicate with native Chinese speaking stakeholders in the Head Office

To apply online please use the 'apply' function, alternatively you may contact Judy at judy.low[@]randstad.com.sg or drop me a message on LinkedIn at https://www.linkedin.com/in/judy-low-bb09619a

(EA: 94C3609/ R22110790)

KPMG’s Forensic practice consists of experienced professionals with a wealth of experience in investigations, forensic technology and disputes. KPMG has provided investigations services for some of the world’s biggest companies and some of the most important matters of public interest in Singapore.

KPMG’s Forensic team comprises professionals with extensive experience in Forensic Services that include Investigations, Financial Crime Compliance and FATCA CRS Compliance. Our diverse team of professionals help our clients prevent, detect and respond to risks through use of well-defined methodologies, innovative solutions and understanding of regulatory landscape.

We invite highly motivated and dynamic professionals to join our fast paced and growing practice. You will work with an experienced team of forensic professionals, cyber incident coordinators, security professionals, attorneys, and corporate partners.

The role involves:

· Planning and leading investigations (including determining the investigative approach and investigations timelines) with the Engagement Partner;

· Reviews of documents and devices as part of the investigation procedures;

· Preparing for and conducting investigative interviews;

· Providing guidance and having oversight of junior engagement team members;

· Progressing the investigations with stakeholders (including other internal service lines) and reporting to the Engagement Partner;

· Assistance with drafting of the investigations / expert witness report; and

· Stakeholder management, both internal and external.

The candidate should possess:

· Minimum 7 years of experience in Forensic Investigation and Litigation Support.

· Bachelor's degree holder preferably

· Good knowledge of Microsoft Office programs.

· Excellent communication and interpersonal skills and be a good team player;

· Excellent written and verbal communication, and good organisational skills;

· Ability to work independently as well as work well in a team

· Good time management skills.

Contract Duration: Immediate till end of October 2024

Job Description:

• Administers and processes payroll according to internal procedures.
• Ensures payments are calculated and paid accurately and timely; ensures proper calculation of taxes and deductions.
• Provides customer support to the sites including any off-cycle or replacement payments needed.
• Reviews the information prepared for general ledger entries and other accounting and financial reporting activities associated with payroll.
• Participates in the review and preparation of data necessary for the filing of payroll related tax returns and miscellaneous withholding forms.
• Completes year end process including year end adjustments, year end tax statements and review of year end tax filing information.
• Serves as an internal and external resource on payroll related inquiries.
• Participates in continuous improvement projects and initiatives; supports the development and maintenance of payroll process documentation.
• Ensures compliance with internal controls on payroll systems and compliance with tax and other payroll related legislation.

Requirements:

• Diploma and above
• At least 1 year of working experience at Payroll position

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives. To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone. If you believe in developing a better tomorrow, read on. About the Role Responsible for analyzing claims data and producing insights to support business needs Leverage on data mining skills to prepare KPIs for reporting and drive insights. Monitor and report operational performance metrics via dashboard. Retrieve, analyse and summarise operations and customer data and develop business intelligence to optimize efficiency of Claims processes. Communicate and present findings to management via slides and oral presentation, and provide insights to enable informed management decisions. Build relationship with team leads and work with them to address issues and provide data support. Finetune and maintain database for development of key metrics. Apply programs such as SQL and Tableau, in analysing and summarizing data insights to explain variances and trends for business solutions. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

The extent of the Transformation team's involvement in projects depends on the ownership, nature, scale and complexity of each. For some projects the team manages the initiative from inception through to implementation of the solution. For others, the team is accountable for just part of the project life cycle, such as production of a business case and requirements or co-ordination of user acceptance testing. In delivering a project, the team works closely with the Transaction Reporting Controls Group, Global Markets Operations functions, as well as other stakeholders including the Front Office/COOs, Technology, Finance, Compliance, Legal and Tax. This role's primary focus is the business analysis focused on Transaction Reporting within Regulatory Change, buy with associated project management tasks possible, i.e. for this particular hybrid role, we would ideally hire a BA resource that also can fullfill a PM role. The APAC TR project portfolio for 2024 and beyond still has some uncertainties regarding scope and timelines, and therefore we would like to build some flexible capacity through this resource to join and cover either business analysis and/or PM related activities depending on work demand​ Required Skills: ∙ Significant experience working in business analysis (and Project Management) ∙ Experience gained in Financial Services, especially Global Markets (or Wealth Management) ∙ Excellent verbal and written communication skills, including to succinctly summarize complex problem statements for senior audience ∙ Working knowledge of one or more of the APAC or global transaction reporting jurisdictions (e.g. MAS, JFSA, HKTR, MIFID2 etc.) ∙ Strong business partnering skills with individuals across the organization ∙ Attention to detail, and willingness to work on technical aspects ∙ Desire to work in a dynamic and fast-paced environment ∙ Ability to prioritize work and meet deadlines ∙ Ability to work independently Desired Skills: ∙ Educated to degree level ∙ Knowledge of structured project management methods such as PRINCE2 or Microsoft Solutions Framework. ∙ Knowledge of structured analysis methods such as Use Cases writing, Business Process Modelling or qualification such as IIBA ∙ Product Knowledge: Global markets products incl OTC Derivatives and Securities ∙ Knowledge of sales/trading and post trade processing

Description Senior GCC Analyst (FX Support/Tech) Description: The Senior GCC Analyst provides front-line support to customers of CME Group for traded cash FX markets and provide relevant investigation and analysis for any major outages to management and other business stakeholders. In this role, the Senior GCC Analyst works regularly in a customer facing capacity to deliver informational assistance via telephone and electronic means. The analyst will need to able understand the FX cash aspect of support and business to facilitate troubleshooting for any critical trading and connectivity issue on our platform. For this role the analyst will have a passion for solving problems and delivering excellent customer service. The candidate will deliver advanced market and technical assistance for front-end trading platforms, market data and match engine functionality. Responsibilities will include and not be limited to the following: Develop ad-hoc queries and perform complex data analysis to create data driven solutions to support or change policy, process procedures and technologies Field customer enquiries related to market events, connectivity, business technologies and products Evaluate and monitor market activity and order flow for efficiency and anomalous behaviour Perform investigations for both internal and external clients - be able to articulate challenging and complex problems and solutions to a broad range of audiences Qualifications: Bachelor's or Master's in computer science from a recognized university Minimum 3 to 5 years' experience in single bank or multi-banks eTrading platforms. Previous experience with vendors is welcome Experience with leading industry charting/news platforms and front ends, such as Bloomberg, Trading Technologies and Eikon Refinitiv Good understanding in foreign exchange modules with emphasis on Spot FX and NDFs (Outright and Swaps is a bonus) Good grasp of full trade life cycle from execution to front and back office (STP/Murex/MT300) processing Exposure to Grafana/Kibana/Putty/SSH/SecureCRT/Monitoring dashboards Experience: Previous experience within trading, production/operation support, and market analysis FIX protocol/API connectivity knowledge alongside experience with trading GUI features to help with troubleshooting is good to have Ability to read and understand user logs ability to perform order analysis to identify latency/rejections/slippage/mismatch The candidate must be able to demonstrate strong written and verbal communication and problem-solving skills Prior customer support experience via telephone and electronic means Advanced understanding of electronic trading CME Group: Where Futures Are Made CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more. At CME Group, we embrace our employees' diverse experiences, cultures and skills, and work to ensure that everyone's perspectives are acknowledged and valued. As an equal opportunity employer, we recognize the importance of a diverse and inclusive workplace and consider all potential employees without regard to any protected characteristic. The Candidate Privacy Policy can be found here.

• Department: Client Services 
• Location: Singapore

The role

We're looking for a strong Underwriter with a background in payments and/or financial analysis to join our Singapore team. You will be part of a team that is responsible for underwriting enterprise customer applications with a focus on analysis relevant to Business Model, Credit Exposure and enhanced Financial Analysis. This role offers a unique exposure to our core business areas, collaborating closely with our key internal players (Business Development, Sales, Risk, Legal teams and Top Management) and our high value merchants and partners.

How you'll make an impact

• Leveraging experience, you will conduct business model analysis in-line with internal policy guidelines and apply complex evaluation techniques to achieve the desired results for complex deals
• Conduct proficient analysis of P&L, balance sheet and cash flow statements of complex business models and demonstrate a competent understanding of accounting principles
• Competent in underwriting high risk lines of business including travel, subscriptions, ticketing and events, securities dealers, gambling, amongst others
• Prepare persuasive summaries to assess micro and macro risks, mitigants and make balanced recommendations to present to management and the Credit Risk Committee
• Represent Underwriting in attending customer calls and meetings alongside Sales or Account Management
• Approve teammates’ credit submissions in line with delegated approval authority
• Identify operational issues and areas for improvement, and make detailed recommendations on how to improve the merchant onboarding experience
• Preferable if candidate possesses industry expertise, and can act as a subject matter expert in a particular industry(ies)
• Foster a culture of collaboration with key internal stakeholders, in particular Sales, and first and second line Risk personnel and Legal
• Act as a mentor to junior team members through training initiatives and credit approvals
• Contribute to Underwriting driven projects as required

Your Impact

• Support JAPAC analytics, providing value-adding insight in strategic investment areas, core & growth technologies as well as managing the operational cadence of the business
• Coordinate with JAPAC wide Sales Ops to facilitate the local needs and requirements of the business
• Assist Theater/District Sales Leader in weekly, monthly, quarterly and yearly deliverables
• Be active part of Theater/District Planning Cycle
• Collaborate with Field to increase the success rate of the Sales Program/Sales Play
• Coordinate the Forecasting processes
• Support and operationalize the JAPAC Sales Ops mission of being the trusted ‘Value Add’ Business Advisors for Sales Leadership & Management
• Being the ‘Voice of Field’ by representing and driving Field needs back to company
• Making it easy to do business internally & externally with Palo Alto Networks
• Support the Field Operations team in:
• Support the execution of Sales Strategy and Initiatives
• Ad-hoc Sales/Business requests 
• Organizational/Territory Design
• Business Intelligence (reports, analytics, dashboards)
• Territory Quota Modeling
• Design, document and implement business processes
• Provide business analytics (G Sheets/Excel, Salesforce.com, Tableau, Clari, Einstein, Asana)
• Assist in localizing Sales Enablement Materials, Pitch Deck to local markets as needed

24WD74949

Position Overview

This position is responsible for reporting and reconciling our E-Store accounts on a worldwide basis.  This involves working with very large Excel spreadsheets, so excel experience is required, with V-Look up skills. Ensures timely and accurate reconciliations and cash postings.  Assists in the generation of monthly, quarterly and annual accounting reports.  Creates and posts journal entries.  Ensures month end / quarter end close deadlines are met.   

Responsibilities

• Reconciliation of E-Store accounts.  Compare their billing reports to what is posted in Autodesk’s system.  Identifying any differences, and work to resolve them
• Apply payment to the E-Store accounts.  Identify any discrepancies and work with other teams to resolve them
• Assist with the close for the regional entity and consolidated as needed
• Preparation of internal reports
• Assistance in the preparation of management reports and audit schedules.
• Participate on special projects to automate cash application world wide and to streamline other AR processes
• Implement and document processes and procedures as required
• Interact with treasury, sales support, customers, customer service, revenue accounting, customer financial services, and outsource vendors
• Represents the Company and the department in day-to-day activities with both internal and external auditors, providing documentation as required, and information regarding the status / activities relating to accounts under review
• Process cash receipts timely and accurately (lockbox, checks, wires)
• Identify and correct invoices that have not posted to accounting

Minimum Qualifications

• Excel – Pivot Tables, V-Look-Ups
• Problem-Solving Required
• Excellent communication – both written and verbal

#LI-AV1

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

• Business knowledge across Capital Markets, especially on the Regulatory Reporting
• Experience of working with teams distributed across geographies
• Hands on experience writing functional requirements / user stories
• Establish professional working relationship with IT, FA change & Regulatory teams locally
• Lead in analysis and scoping of data sourcing and functional enhancements, functional/application design, functional specifications, discuss and obtain users agreements
• Perform business analysis activities such as supporting requirements gathering, process mapping and re-engineering, prepare traceability matrix, BRD, and manage other change tools
• Analyze existing and potential operational impacts from the change implemented, ensure risks and issues are well captured and managed.
• Experience in working with an onsite-offsite development team and delivery model
• Ability to build strong working relationships with both IT and Business Partners
• Regulatory/ Financial reporting exposure (HKMA, MAS or other APAC regulators)
• Communicates easily with varying stakeholders in controlled situations
• Bachelor's degree preferred in related field (Tax, Finance, Accounting)
• Good knowledge in Trade Life Cycle in Investment Bank
• Good knowledge and exposure in various trading products
• Previous financial service experience within an regulatory environment (essential)
• Formal Business Analyst qualifications (IIBA preferred)
• 5+ years’ experience defining/refining business requirements on large/complex development projects in an IT environment
• Experience documenting complex business processes and applying this knowledge to use cases, supplemental specifications, process flows, data models, test cases
• Excellent communication skills, including verbal, written, listening, presentation, and facilitation
• Experience within a highly regulated field/domain

Good to have:

• Work with members of the Regulatory Operation team globally to define change requirements, identify the benefits, risks and impacts from change programs and develop steps to manage and mitigate them
• Where required, support global regulatory interaction, particularly in relation to requests for information from regulators
• Participate in assessing the effectiveness of the firm's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.

about the company

A leading European bank with a strong presence in the APAC market. With a growth strategy, the bank has a headcount approved for a Credit Analyst for FI and NBFI accounts.

about the job

• Preparing in-depth credit proposals and managing a portfolio of regional Banks and Non-Bank Financial Institutions by stipulated deadline and in accordance to guidelines and regulations
• Attending client visits and collaborating with Relationship Managers (RMs) in serving client business needs, generating ideas, conduct due-diligence and discussing credit risk mitigation factors
• Legal documentation review, covenant monitoring
• Collaborating with other departments and the Credit Risk Management teams to come up with appropriate credit facilities, keeping in place ways to mitigate credit exposure
• Promptly performing credit reviews and assigning counterparties’ ratings following Bank credit policy and procedures, and regularly researching on industry and market news
• Identifying factors affecting portfolio performance, loan covenants and triggers, escalating and reducing potential risk on credit and compliance issues
• Reviewing credit scoring models and contributing to suggestions for improvements
• Provide inputs on recommendations for credit approvals and appropriate credit terms in loan documents such as facility agreements

about the manager/team

Reporting to the Team Head, you’ll be part of a dynamic team with good teamwork and working culture.

skills and experience required

• Bachelor degree with 3 years of experience in credit analysis for corporates or FI/NBFI
• Interpreting Chinese financial documents is a must, due to counterparties with Chinese having documents in their native language
• Knowledge of ISDA/CSA/ GMRA etc

To apply online please use the 'apply' function, alternatively you may contact Judy at judy.low[@]randstad.com.sg or drop me a message on LinkedIn at https://www.linkedin.com/in/judy-low-bb09619a

(EA: 94C3609/ R22110790)

We're Bloomberg. From the largest sell-side institutions right through to the two-person hedge fund - we're an integral part of the financial markets workflow in every corner of the world. We provide our users with up to the millisecond market moves and analytics as well as connecting them with their counterparts and the wider community of 350,000 Bloomberg Terminal subscribers.

Our Sales teams are industry renowned for their subject matter expertise and platinum service levels. You'll have industry renowned training, not just when you join us, but continually throughout your career here. Just like we invest in our products, we invest in our people. It gives us the edge.
The Team:

Customer Account Management Support (CAMS) assist Enterprise Sales by managing large client projects and helping to tackle ongoing or complex unresolved issues. By having a detailed understanding of Bloomberg processes and procedures, CAMS can act in an advisory role to identify opportunities to improve internal efficiency and to enhance the client's experience. CAMS is a liaison between the customer, sales, and other internal groups; we follow-up with customer concerns and objections, and navigate them through to resolution. All whilst supporting company initiatives and maintaining excellent customer support.

The department is an exciting next step for somebody who excels at problem solving and project management, has strong communication skills, and who enjoys working directly with internal stakeholders and external clients. A passion for client relationship management and the ability to build a strong internal network within Bloomberg is crucial to be successful in this role.

As a CAMS representative, you will look after your own group of Sales teams and you are encouraged to be independent in this area by looking for ways to grow their business and educate their teams.

We’ll trust you to:

• Serve as a liaison between customers, financial product sales and all Bloomberg operational departments addressing customer requests
• Take ownership of escalated customer issues and bring them to resolution
• Analyze complex issues and formulate next steps and a clear path forward
• Collaborate with and influence internally various stakeholders and subject matter experts across business functions and levels
• Support projects around company initiatives and sales with ad-hoc reporting and requests
• Manage multiple projects at a time, while maintaining sharp attention to detail
• Think out-of-the-box in finding new solutions
• Identify opportunities to improve efficiencies and/or enhance the customer experience

You'll need to have:

• 3+ years of experience working in a Financial Services or Financial Technology company
• Previous support experience in a client facing environment (sales support, customer support, etc..)
• Experience managing multiple sales oriented projects
• Experience working with a wide range of internal teams and departments (i.e. legal, COO, sales, technical support, etc..)
• Strong organizational skills and attention to detail
• Tenacious and creative problem solving skills
• Self-starter with the ability to take a proactive approach in their role
• Strong presentation and communication skills in English
• Demonstrated continuous career growth within an organisation
• Bachelor’s degree or degree-equivalent qualifications

We'd also like to see:

• An interest in developing a career within the financial markets industry
• Demonstrated experience delivering high quality customer support experiences to clients
• Additional Asian language skill, for supporting our teams and clients across the APAC region

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/.

Why Bloomberg?

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:

Singapore | www.bloomberg.com/singapore

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected](Americas), [email protected](Europe, the Middle East and Africa), or [email protected](Asia-Pacific), based on the region you are submitting an application for.