• Assess the needs of patients, families, or healthcare providers to provide tailored recommendations for allied health services.
• Work with healthcare providers to create multidisciplinary treatment plans involving allied health professionals.
• Help individuals and families connect with appropriate allied health professionals, such as physical therapists, speech therapists, dietitians, and social workers.
• Educate patients and families about the roles of allied health professionals and the services they provide.
• Providing guidance, expertise, such as physical therapy, occupational therapy, speech therapy, and other specialized care.
• Assist familes and helpers in navigating healthcare systems, implementing support services, and ensuring effective outcomes.

We are seeking a Technical lead and Application Production Support professional to manage support activities for Olympic (Core Banking) and related systems. The role involves handling incidents, service requests, end-user queries, and maintaining system reliability.

Responsibilities:

• Provide L1/L2 application support to end-users.
• Provide technical guidance to support teams.
• Escalate unresolved tickets to appropriate teams following established procedures.
• Deliver excellent customer service to build trust and positive relationships with users.
• Ensure adherence to Service Level Objectives (SLOs) and roadmap targets.
• Maintain and update technical knowledge.
• Support disaster recovery (DR), business continuity (BCP) exercises, and patching cycles.

Ideal candidate:

• Basic troubleshooting skills on AS400 and Unix.
• Strong knowledge of SQL queries and data analysis.
• Familiarity with production support tools like ServiceNow and JIRA is a plus.
• Strong verbal and written communication skills, with the ability to engage with a diverse group of stakeholders.
• Proactive, positive attitude with a team-oriented mindset.
• 7+ years of experience in IT production L1/L2 support within the banking industry.
• 2+ years of experience as IT Technical lead
• Knowledge and experience with banking products such as investment instruments, corporate actions, loans, deposits, remittances, and foreign exchange.
• Experience with Olympic banking system is a strong advantage.

What it's about

Your main duties and responsibilities comprise the following tasks:
• Support senior members of the team, including Chairman of Asia, with client presentations/pitches, product updates, meeting preparation and overall fund raising efforts
• Perform various tasks related to product reporting, internal and client requests
• Initiate, organise and participate in calls and visits with institutional investors
• Support preparation of IHDDs
• Map out investor landscape in new markets
• Organise and attend a diverse array of client events

What we expect

• BA/BSc from a top tier university in finance, accounting, economics or a relevant discipline
• Min two years of experience in business development, marketing/sales and/or general finance/reporting functions
• Excellent analytical, interpersonal and presentation skills, and a strong desire to learn and succeed
• Attention to detail and quality
• A humble and enthusiastic individual with a passion for private markets
• An understanding of private markets and prior industry experience would be a distinct advantage
• Excellent level of business English – both written and verbal
• Excellent level of business Mandarin – both written and verbal, in view of supporting Greater China clients
• Proficiency in Microsoft Office, especially Excel and PowerPoint
• Willingness to work to tight deadlines in a challenging environment

What we offer

Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded. We offer a fantastic opportunity for you to grow:
• Professional, international working environment
• Challenging, rewarding career within a growing company
• Collaborative environment, with on-the-job training and mentorship opportunities
• 25 vacation days
• One-month sabbatical after every five years of service
• Lunch allowance
• Education assistance program
• Fun office and team events, including volunteer opportunities to connect with and help our local communities

• Position: Desktop Support Engineer (Band 1)
• Working Location: Jurong / Changi (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2,300-$2.800

Interested applicants can also send your resume to WA: +65 88278712(Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

This position offers the successful candidate the unique opportunity to work closely with key stakeholders across the bank from Front Office, Business Managers, Platform, and Finance on data analytics and management reporting, to support and ensure proper management governance and oversight for the Financial Intermediaries (FIM), Single Family Office (SFO) and Wealth Advisory (WA) businesses whilst achieving sustainable business growth.

• Prepare and present reports on FIM, SFO and WA businesses to FFWA management and other stakeholders (e.g. ARRC) for management governance and oversight.
• Support initiatives using data analytics to deliver meaningful insights in a timely manner for informed decision making to properly manage risks or drive business or marketing strategy.
• Understand the needs of FFWA stakeholders and provide analytical support where required to identify business problems and opportunities, and provide actionable recommendations where applicable
• Continuously look for new ways to apply technology (AI models) to forecast business trends, behaviour to uncover trends and track effectiveness of initiatives both for risk management and business opportunities.
• Supports in UAT and implementation of enhancements to systems or processes to improve data quality to enable accurate reporting

Requirements

• Min Bachelor's degree, or equivalent.
• Minimum 3-7 years prior experience with a private bank.
• Strong analytical skills, meticulous and attention to details.
• Excellent communicator with good interpersonal skills and team player.
• Proficient in MS Excel, MS Word, MS PowerPoint, and office software.
• Good understanding of common financial services and products.
• Experience in FIM business areas or data management and analytics will be a big plus.

• Position: Desktop Support Engineer (Band 1)
• Working Location: Jurong / Changi (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2,300-$2.800

Interested applicants can also send your resume to WA: +65 88278712(Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

Responsibilities

• Prepare comprehensive reports and presentations on current and prospective investments, including valuation assessments and performance analysis.
• Oversee the preparation of Management Accounts and Financial Statements, ensuring compliance with statutory requirements both locally and globally.
• Provide support for investment activities, focusing on financial products such as public equities and real estate investments.
• Act as the main liaison with tax service providers to ensure compliance with jurisdiction-specific tax regulations, primarily in Singapore and the United States.
• Facilitate trade executions and maintain relationships with private and retail bankers for investment activities in key markets.
• Stay informed about financial markets and trends, with a strong understanding of private and public market dynamics.
• Undertake ad-hoc project management responsibilities to support the team’s operational and strategic goals.
• Collaborate with cross-functional teams to enhance analytical insights, improve reporting capabilities, and support decision-making processes.

Requirements:

• A minimum of 2 years of professional experience within the finance or investment industry, preferably in asset and wealth management.
• Hands-on experience with the U.S. stock and property markets, demonstrating strong market understanding.
• Advanced proficiency in Microsoft Office, particularly Excel and Word, for analytical and reporting purposes.
• Strong analytical acumen with excellent organizational, teamwork, and communication skills, alongside full fluency in English.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QWVWX9R9

ABOUT GOLDMAN SACHS

At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals

ABOUT OUR ROLES

Cleared Collateral Management is a part of Margin, Collateral & Valuations Operations (MCVO) which sits within the Global Banking & Markets division. The primary objective of the department is the mitigation of counterparty credit risk through the active monitoring of clients’ derivatives, prime brokerage, GS execution & clearing, derivatives clearing and securities financing portfolios.

The team manages a wide range of complex processes with members developing knowledge and skills around derivative & equity products. The role will involve close interaction with a wide range of areas within Goldman Sachs including Credit Risk Management, Legal and Compliance, Sales, Trading, Controllers, Middle Office, Client Representatives, Client Clearing Services and other Operations Departments. Accordingly, the successful candidate will be required to possess the below qualifications.

BASIC QUALIFICATOINS

• Bachelor’s degree or equivalent
• Ability to work under pressure in a fast-paced environment, prioritize tasks and meet deadlines
• Effective problem solving and critical thinking skills
• Ability to exercise discretion and good judgement
• Excellent communication and interpersonal skills with a strong appreciation of client service
• Manage risk effectively in the day-to-day processing of various tasks

PREFERRED QUALIFICATIONS

• Understanding of various financial products and display interest in the financial markets

FUNCTIONAL RESPONSIBILITIES

• Validate and issue margin calls for Futures and Distributed Control System clients and ensure calls are met in a timely manner
• Ensure timely and accurate settlement of all margin movements
• Day to day break management to ensure the integrity in margin calculations as well as books and records
• Working with Clearing Houses to ensure margin calls are covered
• Optimize the collateral with Clearing Houses by ensuring optimal buffers
• Respond to queries from internal and external stakeholders
• Active involvement in projects and initiatives including enhancing the team’s process and controls

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Responsibilities

• Design Performance Test Scripts for enterprise applications based on Requirements.

• Participate in Performance bottleneck analysis and fixes.

• Perform Performance Engineering (for Senior Perf Testers) & Performance Improvement activities.

• Communicate progress and issues through regular Status Reports

• Collaborate with Business/ Application teams to improve system performance

Skills/Requirement

Requirements:

• Minimum 3+ Years of Relevant Experience in IT Performance Testing.

• Expertise in Test Planning, Test Estimation, Test Strategy, Workload Design, Test Cases Design, Test Environment Setup, Test Data Setup, Defect Management & Configuration Management.

• Expertise in Performance Testing tools: JMeter

• Execute Benchmark, load, stress, endurance, and other non-functional tests.

• Monitor application logs to determine system behaviour.

• Address all technical issues; facilitate the resolution and necessarily follow up with Development and other cross-functional departments.

• Analyse the CPU Utilization, Memory usage, Network usage, Garbage Collection and DB Parameters and DB Reports to verify the performance of the applications.

• Generate performance graphs, session reports and other related documentation required for validation and analysis.

• Publish results and receive appropriate sign off. Prepare detail status reports, and monitoring of all defects and issues.

• Identifying memory leakage, connection issues & Bottleneck problem in the application.

• Strong problem-solving skills and very good time management skills

Interested applicants may submit your detailed resume to [email protected] in MS Word format.

You will be part of our Process + Systems team, adding your leadership expertise + skills to the delivery of Customer + Operational Excellence.

WHAT WILL YOU BE DOING ON A DAILY BASIS?

Your primary objective is to take care about the integration of new Sea Logistics systems into the operational daily work, as well as continuously seek for improvements in existing processes + systems.

• Analyze + design + improve our systems landscape.
• Manage projects for system implementations.
• Balance country systems requirements versus global planning to ensure optimal resource allocation.
• Support 1st and 2nd Level Support by knowledge sharing
• Analyze risks + costs of systems implementation.
• Organize the testing of different systems with all stakeholders.
• Coordinate +establish + moderate workshops with the aim to deliver continuous improvement.

1. IT Technical Responsibilities

1. Maintenance, administration and monitoring of Servers
2. Perform Server administration and management of windows servers, VMWare, AD Domain services, AD Certificate services, DHCP, DNS, MS Exchange and Email filtering
3. User account creation and deletion for Windows, Emails, BT, VPN, Messenger and door access
4. Maintenance/ Administration of Network Infrastructure
5. Maintain and update firewall settings
6. Monitor and maintain computer systems and networks, routers, switches, voice circuits, leased lines, telephone lines, etc for the smooth operations of the Company
7. Assist IT Manager in implementing information and cyber security and control structures
8. Handle system backup, storage management and system recovery.
9. Conduct servers backup (daily/weekly/monthly backup)
10. Handle renewal of maintenance services for IT equipment/ software licenses
11. Perform tests and evaluations on new software and hardware
12. Liaise with vendors for IT equipment purchase and technical support
13. Liaise with vendors for new voice circuits, leased lines, data subscriptions, etc
14. Check invoices from vendors & perform cost allocation (Voice circuits & data subscription) for Finance
15. Provide desktop support duties
16. Workstation and trading phone setup for new users
17. Install and configure computer hardware, software, systems networks, printers and scanners, etc.
18. Provide technical support for User Desktops, BT Trading system, voice circuits, etc across the company (in person or over phone)
19. Support of desktop applications like Bloomberg and Refinitiv related applications
20. Troubleshoot hardware and software issues
21. Rollout Windows updates and patches
22. Regular checks for PC and Server OS patches and updates

2. Others

1. Assist in office renovation
2. Shifting of User positions or desk positions
3. Perform duties of an SMO – Safe Management Officer (acting as a back-up for the main SMO)
4. Any adhoc assignments by Management

Requirements:

- Minimum Diploma in Information Technology related field

- Minimum 1 year of experience

- Experience in firewalls, routers and switches configurations

- Experience in MS Active Directory Account, MS Exchange, VMWare and Linux administration

- Meticulous, resourceful, independent, good interpersonal skills and sense of responsibility

- Possess MCSA, MCP, CCNA knowledge and working experience in financial sector will be added advantage

- Good interpersonal skills

- Willingness to work on weekends and public holidays occasionally

Job Roles

- Safely drive buses to fuel bays, through the Auto Bus Wash, and to designated parking spots.

- Ensure electric buses are correctly plugged in and charging initiated.

- Refuel buses accurately and document all information.

- Handle refueling equipment with care and adhere to SOPs.

- Complete the demounting of buses per demounting list according to SOPs and maintain proper documentation.

- Manage orderly parking and ensure safety during refueling and garaging activities.

- Maintain compliance with company SOPs and ensure accident-free operations.

- Assist with garaging activities and ensure proper housekeeping.

- Adhere to workplace safety and health policies, practice safe work procedures and safety rules implemented at the workplace; and not engage in any unsafe or negligent act that may endanger self or others.

Job Requirements

- Candidate should possess at least a minimum Primary and/or Secondary School Certificate or equivalent.

- Candidate to have a valid Class 3 driving license with minimally one year of driving experience.

- Able to work 7.00pm to 3.00am (Overtime may be required).

- Able to work in a high-tempo environment and a good team player.

“We welcome applications from all qualified candidates regardless of gender.”

Bangkok Bank Singapore is a full licensed bank operating in Singapore since 1957. We provide a wide range of wholesale and consumer banking and financial services to meet the diverse needs of our clients. We have an immediate vacancy for a suitably qualified individual to join us as a Marketing Support Officer.

The selected candidate will fill a position to support the Credit & Marketing Department in the day-to-day administrative functions of the department and also to assist the Relationship Managers in account servicing, KYC reviews and account monitoring functions.

The preferred candidate must satisfy the following requirements:

· A recognized degree

· At least 2 years of working experience with a financial institution

· Good communication and inter-personal skills

· Team player and able to work in a fast-paced environment

· Self-motivated, independent and able to balance multiple work priorities

Responsibilities

This is a 12-month fixed contract, working within the Global Technology Services (GTS) Chief Operating Officer (COO) team, responsible for:

• Coordinating activities and processes required for effective day to day organization of IT Infrastructure assets and contracts management.
• Resource management, e.g., onboarding/offboarding/contract extension and headcount tracking and reporting including Project & Portfolio Management and reporting.

Asset Management:

• Develop and maintain frameworks and end to end process/engagement model for on-boarding IT Assets in region (reconciling with financial books).
• Assist with governance of asset inventory including stock take and checks.
• Periodic internal quality assurance assessment across IT Asset portfolio, highlighting any potential gaps, defining remediation plan and ensuring continued adherence to Group IT Asset Management standards.

Contract Management:

• Ensure all contracts are registered in Sourcing Hub and aligned to Marley Asset Inventory.
• Ensure adherence of contracts and sourcing requirements of existing vendor services.
• Escalate appropriately to ensure Department Accountable Ex-Co are informed and necessary remediation implemented.
• Assist with designing process to streamline / and maintain an accurate Business as Usual contracts management schedule.

Business Management / Project Management Office (PMO):

• Publish report of Change The Bank/ Run The Bank consumption from Pyramid and follow-ups
• Maintain resource management plan.
• Assist with producing Total Cost of Ownership reporting (on Apptio).
• Work with Procurement and Expense team on follow ups and maintain governance.

Profile required

Academic Background and Certifications, Experience:

• University degree in Computer Science, Computer Engineering or equivalent
• Passionate and curious about technology and problem-solving attitude
• Fluency in English and confident communicator
• Well-organized, self-motivated, enthusiastic, growth mindset

Behavioral Skills:

• Client - Client focus: I put long term relationship with our clients at the center of my actions, whatever my position
• Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority
• Innovation - Technology: I adopt new technologies in the solutions and projects I work on
• Commitment - Sustainability: I strive to develop my skills and knowledge

• Position: Desktop Support Engineer (Band 1)
• Working Location: Jurong / Changi (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2,300-$2.800

Interested applicants can also send your resume to WA: +65 88278712(Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

• Position: Desktop Support Engineer (Band 1)
• Working Location: Jurong / Changi (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2,300-$2.800

Interested applicants can also send your resume to WA: +65 88278712(Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.