Responsibilities

• Prepare comprehensive reports and presentations on current and prospective investments, including valuation assessments and performance analysis.
• Oversee the preparation of Management Accounts and Financial Statements, ensuring compliance with statutory requirements both locally and globally.
• Provide support for investment activities, focusing on financial products such as public equities and real estate investments.
• Act as the main liaison with tax service providers to ensure compliance with jurisdiction-specific tax regulations, primarily in Singapore and the United States.
• Facilitate trade executions and maintain relationships with private and retail bankers for investment activities in key markets.
• Stay informed about financial markets and trends, with a strong understanding of private and public market dynamics.
• Undertake ad-hoc project management responsibilities to support the team’s operational and strategic goals.
• Collaborate with cross-functional teams to enhance analytical insights, improve reporting capabilities, and support decision-making processes.

Requirements:

• A minimum of 2 years of professional experience within the finance or investment industry, preferably in asset and wealth management.
• Hands-on experience with the U.S. stock and property markets, demonstrating strong market understanding.
• Advanced proficiency in Microsoft Office, particularly Excel and Word, for analytical and reporting purposes.
• Strong analytical acumen with excellent organizational, teamwork, and communication skills, alongside full fluency in English.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QWVWX9R9

The Operations Analyst - Telecom will support the Global Carrier Network Operations function

through the analysis of data and trends about quality, cost, and client traffic behaviour of our

SMS and Voice Products. This key-role will help the Vonage API platform, to onboard

customers’ traffic, optimise Cost or Quality, and a fine balance between the two.

You will

● Own part of the Routing table for the Global Carrier Network team (Use/Create insights

from available data, Analyse data for decision making) with focus on Quality and Cost.

● Perform complex analysis: type of traffic, Cost VS Quality, Price.

● Resolve Quality Alerts to maintain QoS according to given industry standards.

● Manipulate and transform the routing table’s selections for optimising Cost or Quality for

new and existing customers for a set of regional countries.

● Identify solutions/improvements of our internal tools and work with key stakeholders

(Product/Engineering) to eliminate blockers of day-to-day tasks.

● Provide Data analysis for other function stakeholders (Product, Engineering, Sales etc) to

support cross-functional needs.

● Perform operational day-2-day tasks and work towards continuous maintenance of the

service levels specified for our SMS of Voice termination SLOs with internal and external

stakeholders.

Essential for the Role (Must Have)

● Educated to degree level.

● At least 2-3 Years of experience on Cost/Price or Voice and SMS routing or Tech

Support position.

● Proficient in MS Office/Google equivalent data analysis Tools.

● Exposure to Business Intelligence tools (e.g. PowerBI, Tableau etc) or similar.

● Strong analytical skills.

● Ability and willingness to work in a global, fast-paced environment.

● Flexible with the ability to adapt working style to meet objectives.

● Excellent communication and analytical skills.

Nice to have for the Role:

● Project Management experience

● Telecommunications industry exposure.

● API and Cloud communications Industry exposure.

● Confluence JIRA tool

● Zendesk ticketing system.

Note: The role requires working 1-2 weekends or bank holidays per calendar month.

Context:

• Capital Market IT applications (in-house and package) used worldwide, covering Front Office (Murex, Apex, Orchestrade…), Back Office (Summit, Calypso…), Market data referential (Asset Control...), Market Risk (in-house application on big data technologies).
• This role aims to develop on the Calypso back-office package, in project mode as well as maintenance, and to support the “run the bank” function. It requires a deep understanding of the nature of business operations, timing of activities & data flowing through internal and external systems. The build and support team continuously works with business users, infrastructure engineers and system managers.

Job Description:

• Contribute to IT initiatives for Antaes Asia clients
• Build & change management

1. Analyse enhancement requests for the repo business and new products.
2. Propose solutions in collaboration with Architects.
3. Specifications, workload estimates, planning, test scenarios, release documentation.
4. Coordinate user acceptance tests.
5. Monthly releases, following the team’s milestones for analysis, coding and testing.
6. Support the release roadmap in production.

• Incidents and Requests management (business users and other IT teams.

1. Application support, level 3 (expert).
2. Troubleshoot and fix issues/bugs.

• Continuous improvement

1. Improve operational processes.
2. Coach more junior team members as required.

• Contribute to the promotion of Antaes services on top of assistance provided to clients

Job Requirements:

• At least a Bachelor’s Degree in Computer Science, Engineering, Science or related fields
• Minimum 8 years working experience in relevant roles.
• Minimum 5 years experience as a Calypso business analyst on Calypso back office.
• Experience on Calypso versions v14 to v17.
• In depth knowledge of Static Data, Workflows, ScheduledTask, Confirmations, Settlements, Messages / Swift messages, Positions, Accounting, Corporate action, Filters, Reporting Framework, Reconciliation features.
• Understanding of financial assets (repos, bonds, SLB, issuances) and trade lifecycle.
• Experience with regulatory reporting HRF, NORIA, MMSR.
• Experience in interfacing Calypso with external systems.
• Hands-on experience in implementation projects.
• AGILE track record.
• Experience in implementing NR scenarios.
• Willing to do L3 Support if required.
• Willing to do On-call rotation with team mates to cover night and week-end support.
• Analytical and problem solving skills
• Pro-active mind-set in security
• Proven ability to work individually under pressure
• Team player with good interpersonal skills
• Very good communication skills and keen to work with business users.

Working Hours

• Work in shift for ASIA or EMEA region: (9am – 6:30pm SGT) or (3pm – midnight SGT).
• On-call rotation with team mates to cover night and week-end support.

As a Digital Consultant / Business Analyst, your band of adventurers rely on you to identify and analyze our clients’ requirements and then build them in the form of magnificent IT solutions. It is in no way an easy task, but it is key to accomplishing missions. 

Responsibilities:

• Analyze and identify complex system's needs
• Communicate the client's requirements to the project team
• Provide IT-based solution, UX consultation, and modelling
• Deliver solution documentation and IT solution proposals.
• Support IT-based project and product management
• Enhance and document internal and external business process
• Research, document, and adapt new stack technology

• Minimum Bachelor Degree from a reputable university
• Minimum 2 years’ experience as a Business Analyst/System Analyst/UX Designer/UX Consultant
• Strong analytical thinking to explore our journey and marvelous skills to work in a team, also have a keen attention to each of details
• Has experience in writing software requirement specification/technical design documents. 
• Has experience in IT testing (Writing test cases, executing testing, supporting UAT) 
• Good written and verbal communication skills
• Having a data analytic background will be preferable
• Strong analytical thinking to explore our journey and marvelous skills to work in a team, also have a keen attention to each of details
• Singaporean / Singapore PR that may apply

Role             : Business Analyst (Payment Fraud)

Location      : Singapore

Duration      : Long term contract

Job Scope

• Monitor and manage risks /issues related to requirements and scope-creep
• Participate in transitioning the requirements to the designers and ensure a clear and complete understanding of the requirements.
• Assist in translating business requirements into test scenarios.
• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)
• Perform impact assessment and estimation for Project Change Request
• Good knowledge in financial services policies, procedures, products and industry practices

Mandatories are:

• Corporate Banking
• Knowledge of scams and their modus operandi
• Payments Fraud
• Fraud Prevention
• User stories
• Internet Banking
• Regulatory and compliance around online payments

Responsibilities

• Analysing Information: Dive into every key data, insights, fact to discover what actions to take for the business’s ultimate success.
• Elicitation: Set up the foundation of a project by asking a lot of questions, gathering opinions, information, facts by interviewing stakeholders & departments to analyse what teams to work with, what should be the process, and other things.
• Documentation On Requirements: Salesforce BAs are required to document every input, action, outcome exchanged between the team, departments so that stakeholders could look into it.
• Communicating: Salesforce BAs role is to act as a bridge and thus involves a lot of verbal & non-verbal communication between teams, departments & stakeholders to ensure the right processes, actions are put forward, and the inputs are aligned with the desired outputs.
• Planning & Implementing best Solutions: The Job of Business analysts is to plan & implement effective actions & solutions that meet the end goals desired by the business stakeholders.
• Testing : Test and measure the implemented solutions to track down the progress, and build training materials, holding the feedback & elicitation questions for the record.

Profile

• Minimum Bachelors' degree in IT or Computer Science
• 3+ years Salesforce.com consulting/implementation experience
• 5+ experience in Salesforce Business Analyst role
• Salesforce Certified for Administrator or cloud certificates
• Significant enterprise level project management experience (SOWs, contract management, risk management, staffing)
• Business Process Engineering / Re-engineering background, in the areas of sales, marketing, and/or customer support
• Strong written and verbal communication skills, executive level presence and experience in facilitation
• Successful track record serving as overall lead for enterprise CRM implementations and technology initiatives

At least 10 years of experience in :

• Banking Industry, as a Business Analyst and/or as a “hands-on” Project Manager
• Expert knowledge and experience on TEMENOS T24/TRANSACT Core Banking platform for wealth management, understand the various flows and functions, familiar with system parameterization and configuration.
• Expert knowledge on these functional domains of core banking : General Accounting and reporting, Credit (AA.Loans, Limits, Collateral), Taxation (FATCA, CRS, IRS871m).
• Proficiency in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications.
• Excellent communication skills in English, both oral and written.
• Strong proficiency with Powerpoint, Excel, Word, Visio
• Fluent in SQL queries, API testing, data analysis and data modeling.
• Experience in Agile Scrum is a plus
• Familiar with project management tools as well as issue and release management, production and support (JIRA, Service Now, PPM tools, etc)

about the job

• Support the establishment of credit risk management framework and oversee its implementation to ensure exceptional risk performance.
• Actively manage credit risk exposure within the designated portfolio by performing risk assessments and monitoring counterparties. Facilitate business growth by implementing risk mitigation solutions that align with the company's risk appetite and credit policy.
• Engage proactively with external stakeholders, including funding partners and insurers, to secure their support for our risk framework, ensuring smooth asset distribution.
• Deliver quality risk reporting at both portfolio and country levels, and complete ad hoc projects in specific areas or countries.

skills and experience required

• Degree in Accountancy, Banking & Finance, Business Management, Economics is a plus
• Possesses a robust analytical aptitude centered on evaluating and adjusting credit risk.
• Demonstrates excellent English verbal and written communication capabilities, with a track record of effectively collaborating across diverse cultures and in dynamic settings.
• Exhibits a solid comprehension of financial statement analysis and trade finance and cross border trade
• Works well within a team, displaying a proactive and positive attitude.
• At least 4 years of credit underwriting experience is required

To apply online please use the 'apply' function

EA: 94C3609/ R21103354)

Manage network operations activities and installation of network systems according to design specifications using AI automation.

AI skills are mandatory along with Network engineer skills.

Lead infrastructure network operations project planning and requirements phases; Contribute to the design and implementation of infrastructure replacement plans.

Simulate users’ problems to explore solutions to resolve network and connectivity related problems; Manage infrastructure network testing and implementation.

Pilot new tools, technologies, and/or processes to enhance the performance of infrastructure systems.

• CCNP, NSE, CCSA certified.
• Cloud knowledge and certification will be an advantage.
• Knowledge and experience in using network management systems, i.e SolarWinds, WLC, FortiAnalyzer and FortiManager.

Maltem Singapore is currently seeking a Business Data Analyst for our Wealth Management Client.

Summary:

Supporting the Data Governance project, you will be working with various internal teams and stakeholders to gather and understand data requirements, driving the implementation of broader data initiatives across the organization. This role will be crucial in ensuring that data solutions align with business objectives and enhance overall data quality and usability.

Responsibilities:

• Collaborate with business stakeholders and engineering teams to gather, understand, and translate data requirements for implementation in broader data initiatives.
• Implement scalable data processes that can be reused across similar known use cases and adapt to evolving business stakeholder demands.
• Work with internal engineering teams and external data vendors to resolve any technical data-related issues.
• Provide timely and effective support to end users, address any relevant data queries or issues encountered.
• Develop and maintain comprehensive documentation for data management activities (e.g, operating models, processes, implementation designs and user-acceptance test results).
• Monitor and report on the effectiveness of data initiatives, providing insights and recommendations for continuous improvement.
• Stay updated with the latest industry trends and best practices in data management.

Mandatory Requirements:

• Possess a degree in Computer Science/Information Technology or related fields.
• Experience and knowledge of Python.
• Proven experience in Data Management such as:
• Metadata
• Data Quality
• Data Discovery and support for enterprise-level data products.
• Good understanding of Financial Data and Data Management best practices.
• Demonstrate understanding of the complex Data Security and technical challenges faced by large, reputable organizations.
• Extensive knowledge and hands-on experience with SQL, including Data Storage and management in relational databases such as:
• Snowflake
• MsSQL
• Oracle PL/SQL
• Familiarity with leading Data Management trends and practices in the Financial Industry, including approaches to Data Quality and business-technology issues related to Data.
• Excellent analytical, communication, problem-solving and documentation skills.
• Ability to work independently and collaboratively as part of a team.

Good-To-Have:

• Certification in Data Management or Data Quality (e.g., DAMA, CDMP) will be advantageous.

Job Description:

Responsibilities:

• Project Coordination: Assist in the coordination of data center construction projects, working closely with engineers, contractors, and vendors to ensure alignment across all parties.
• Schedule Management: Develop and maintain comprehensive project schedules, tracking milestones and deliverables to ensure timely completion.
• Communication: Act as a key liaison between stakeholders, providing regular updates and ensuring alignment on project goals and timelines.
• Documentation: Maintain accurate and up-to-date project documentation, including budgets, schedules, and risk assessments.
• Problem Solving: Identify potentia project delays or obstacles proactively and work with the team to implement effective solutions.
• Quality Assurance: Support quality assurance processes, ensuring that construction phases meet all required standards and specifications.
• Reporting: Prepare and present detailed progress reports for management, highlighting key achievements, risks, and upcoming timelines.

Requirements:

Education: Bachelor’s degree in Project Management, Electrical Engineering, Construction Management, or a related field.

Skills:

• Strong organizational and multitasking abilities
• Proficiency in project management software (e.g., Microsoft Project, Asana) is a plus.
• Basic understanding of electrical engineering and construction processes is advantageous.

Preferred Qualifications:

• Internship or hands-on experience in project management, construction, or related fields.
• Familiarity with industry standards and best practices for data center construction and infrastructure development.
• Knowledge of regional construction regulations and compliance requirements.

This is a unique opportunity to gain valuable hands-on experience in managing large-scale projects within the fast-growing data center and construction industry. Join us and be a part of an innovative team driving regional infrastructure development.

What you need to do now

If you're interested in this role, click 'apply now'

EA Reg Number: R21103035

EA License Number: 07C3924 | Company Registration No: 200609504D

What you'll do:

As a Debt Capital Markets Analyst, you will play a pivotal role within the Global Capital Markets (GCM) team. You will be responsible for supporting the execution of a range of debt products while also contributing to business development strategies for specific sectors. Your role will involve frequent interactions with various teams including investment banking coverage and public side fixed income teams. You will utilise your skills in creating and interpreting financial models as well as preparing pitch books. Additionally, you will have the opportunity to attend team discussions and client meetings where you may be asked to deliver parts of presentations.

• Support DCM Analysts and Associates on marketing and execution of debt offerings across SE Asia.
• Liaise with fixed income sales, research and trading teams to discuss sector and credit specific trends and investor feedback.
• Frequent interaction with investment banking coverage and public side fixed income teams.
• Create and interpret financial models.
• Prepare pitch books.
• Attend team discussions and client meetings, delivering parts of presentations when required.

What you bring:

The ideal candidate for the Debt Capital Markets Analyst role brings a solid foundation in financial concepts along with proven experience in Debt Capital Markets or a similar position. Your excellent communication skills will enable you to effectively liaise with various teams and clients. You possess the ability to identify creative solutions when faced with complex problems. A strong attention to detail is crucial in this role, as is your commitment to delivering high-quality work. Being proactive, motivated, goal-oriented, you are ready to take on challenges head-on.

• Undergraduate Bachelor’s or Master’s degree.
• Minimum 1 year of work experience in Debt Capital Markets or similar position.
• Deep knowledge of financial concepts and ability to analyse businesses.
• Excellent oral and written communication skills.
• Innovation – ability to identify creative solutions in the face of complex problems.
• Mandarin language skills are good to have but not mandatory.
• Commitment to delivery of highest quality work product; strong attention to detail.
• Proactive, motivated and goal oriented self-starter.

What sets this company apart:

This company stands out as a global leader in the financial services industry, providing a wide range of services to clients worldwide. They are committed to fostering an environment that encourages learning, achievement and growth. Their culture is rooted in integrity, excellence and a strong team ethic. They value personal lifestyles, perspectives and needs, making it an ideal place for individuals seeking a balanced professional career.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Research:

• Preparing market and industry research reports highlighting key issues, trends and outlook as advised by the senior team
• Undertake research on special projects or sector to identify business opportunities including Potential Clients for the various products at Avista
• Track identified companies/sectors on a regular basis for key events and announcements
• Prepare and circulate newsletters/reports relating to the research on a monthly basis
• Provide the industry related inputs for the creation of transaction materials
• Conduct detailed industry analysis and develop firm Industry knowledge of one or more sectors

Transaction Execution: Provide execution support to the senior team

• Assist in the preparation of company valuations, financial models, company marketing documents and client presentations
• Research background material and provide inputs for the preparation of key transaction documents:
• Client profiles
• Information Memorandums, Pitch Books and Teaser documents.
• Management presentations
• Work with the senior team on the financial model and analysis including:
• DCF analysis
• Valuation of companies based on comparable company analysis
• Precedent transaction analysis

Administrative: Provide administrative support to the deal team

• Responsible for all client files – hard copy and soft versions to be maintained and kept up to date and backed up on the server.
• Ensure that deal critical documents like NDA’s, Mandate letter etc. are stored correctly in hard and softcopy and backed up on server
• Set up and send out meeting and conference call requests
• Ensure that the closed deal process is followed (necessary client communication, preparation of tombstones, website updation, preparation of case study etc.)
• Regular document archiving , filing and appropriate destruction
• Creating and updating company databases in a timely manner
• Assisting the senior team in drafting client engagement letters
• Maintain client relationships by managing day to day inquires & obtaining appropriate information to execute assignments

Knowledge

• Knowledge of Investment Banking products like Term debt raising, working capital financing, project finance, structured products, M&A etc.
• Excellent industry analysis, financial analysis and modelling skills, including DCF, SOTP, Relative valuation, etc.
• Expertise in MS Office: Excel, PowerPoint, Word, etc
• Ability to conduct web based research, as well as use of data bases like Capital IQ, Bloomberg etc.

• Develops solution by preparing and evaluating alternative workflow solutions.
• Controls solution by establishing specifications and coordinating production with programmers.
• Accomplishes information systems and organization mission by completing related results as needed.
• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives, always looking for standardization opportunities. Develop understanding of various banking systems such as at Japan Head Office, regional and country local systems to provide solutions for specific project and lead such initiatives.
• Participate in key regional meetings and provide updates and align for programs and projects.
• Bachelor's degree in Computer Science or Information Technology
• Min 7years of experience is required
• Possess technology delivery capability, solution design with project governance framework

• Principle duties are collecting functional requirements from stakeholders, and able to document and explain the requirements to development and QA team

• Facilitate requirements workshops to engage the various stakeholders such as Front Office, Middle Office, Finance users to elicit and validate business requirements.

• Lead and manage issues during UAT/Sprints, and ensure all requirements have proper traceability.

• Leverage the subject matter experts in Technology & Operations in delivery of structured and well-thought through solutions.

• Become an effective “bridge” between business users and technology.

• Good team player with strong interpersonal skills.

• Respond promptly to issues raised, through good understanding of business, operational and technical considerations, and recommend sound solutions.

EA Number: 11C4879

About Spartan Group

The Spartan Group was founded by a team of former investment bankers from Goldman Sachs. Our team has combined experience of over 30 years at GS, and several decades of early stage tech entrepreneurship and investment experience. Our network is extensive and spans the Web3, tech, finance, and corporate sectors globally.

The Spartan Group has a global presence across the Web3 space:

• Fundraising and investor relations
• Mergers & Acquisitions
• Liquid hedge fund strategies
• Venture investing
• Corporate consulting and market entry

Role & Responsibilities

The Spartan Group was built around a culture of hard-driving collaborative work. Our culture and values are deeply ingrained, and our prospective candidate must share these.

We work with top tier Web3 companies and projects in a constantly changing market. We need a team member who is flexible, likes new challenges, enjoys working in a fast-paced environment, takes initiative and is willing to put in the hours required to achieve personal and professional development results.

Your role as an Analyst in our Advisory team will include:

• Support the team in origination, structuring & execution efforts across M&A, token and equity transactions
• Assist with the preparation of presentation materials, including information memorandums, management presentations, marketing materials & pitchbooks
• Assist with the construction of detailed financial models to evaluate company performance and analyze the impact of different capital / transaction structures
• Assist with the review & design of token economics concepts, token models & whitepapers
• Assist with the evaluating & analyzing new business opportunities and selection of new mandates
• Client coverage & process management including strategic analysis, due diligence & business / thematic research

Qualifications

• Previous experience in investment banking (M&A, capital raising) is preferred but not required
• Keen interest in (but necessarily working experience in) blockchain/Web3
• Strong analytical skills and attention to detail
• Ability to multi-task and juggle competing deadlines
• Strong written and verbal communication skills
• Track record of taking on new challenges and succeeding

This role is responsible for supporting the department in driving change management, re-engineering of business process & enhancements of systems to achieve operational efficiencies and service excellence. Support the activities that drive continuous improvement of efficiency and effectiveness of people, process and systems through Human Centred Design.

Responsible for the overall coordination, implementation, execution, control and completion of key processes and value streams and ensuring consistency with company strategy, goals and compliance with regulatory requirements.

Responsibilities

• Support key deliverables in projects, system enhancements and processes that are compliance with regulatory and risk management controls, corporate policies, procedures and guidelines.
• Collaborating with key stakeholders on deliverables outputs, timelines and requirement criteria, establishing structure, developing and maintaining plans, identifying/managing risks and monitoring/reporting progress.
• Identify and evaluate system gaps and recommend solutions for system enhancement to achieve defined levels of improvement in efficiency and productivity.
• Map and design customer journey (from e-submission to issuance) across different business processes, platforms and back-end systems.
• Co-ordinate and gather requirements from different teams to ensure accurate and complete information for the users.
• Works closely with business analysts, developers, business users and team members to understand business requirements.
• Create user flows, process flows and maps to communicate the customer journey and system integration points.
• Support process/transactions changes with compliance and adherence to regulations.
• Assess the impact and changes to business rules and system.
• Contribute to product development, define system and process requirements to support the new products. Perform impact analysis on existing current process/system, sign off business requirement document and test plans.
• Establish User Acceptance Testing (UAT) test scenarios and execute UAT plans in accordance with the agreed timeline and specifications. Ensure quality of UAT for successful implementation to production.
• Prepare documentation and update operations guide.
• Periodic fact checks post implementation to ensure outcomes and changes are per expected outcomes.
• Actively support Client Management and multiple distribution channels by providing necessary training and information on business rules and processes to staff and external parties.
• Support operational activities by assisting users in resolution of production errors and liaising with IT & BA on proposed solutions.
• Provide support on external and internal audits and to ensure that operations team abide by the procedures set, acceptance of risk is within the acceptance criteria, identify any gaps for further enhancements and improvements.
• Continuous improvement and customer centricity; identify areas of opportunity through analysis and develop recommendations for improvement.
• Ability to translate issues and problems into effective business solutions.
• Adopt agile methodology in the implementation of deliverables.

Preferred Qualifications:

• Min Degree qualifications
• Min 4 years of working experience in Life Insurance Operations / SME / System / Business Analysis work
• Good organization and multi-tasking skills
• Good problem solving and decision making skills
• Good process design and improvement skills.
• Strong people and interpersonal communication skills
• Client centricity skills
• Good understanding of the principles of insurance products (life, disability, health, medical, universal life, investment-linked, accidental products)
• Good understanding of the regulatory aspects of life, health and investment linked insurance industry (MAS, LIA, CPF Board, MOH, MOM)

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

About the Role:

As a Senior Treasury Analyst at LMAX Group, you will play a pivotal role in managing the Treasury operations to minimize FX risk, maximize funding revenue, and ensure compliance with regulatory requirements. You will be responsible for executing various tasks related to prime broker relationship management, settlements, and back-office operations, contributing to the smooth functioning of LMAX Global's Treasury department. In this dynamic role, you will collaborate closely with internal stakeholders and other Treasury team members, to communicate and address swaps and funding matters effectively. You will also have the opportunity to develop and enhance Treasury management information (MI) reporting, providing valuable insights into funding revenue and key performance indicators (KPIs). Furthermore, you will have the chance to lead by example, coaching and developing Treasury analysts to achieve their full potential. Your role will involve assisting in external audits and continuously seeking opportunities to streamline processes and improve efficiency within the Treasury function.

Key Responsibilities:

• Minimizing FX risk through prime broker (PB) position rolls

• Ensuring trades and positions are reconciled with PB

• Settlements with PB; brokerage, treasury and deliverable • Maximizing funding revenue by managing client funding bands, swap points and position skews

• Responsible for swaps and funding back office Treasury operations for LMAX Global

• Communicating any swaps and funding matters to other Treasury team members as necessary as well as escalating to COO/Sales teams as needed

• Developing Treasury MI reporting particularly in relation to funding revenue / KPI’s and ensuring regular production • Escalation of appropriate matters to the Treasury Mangers

• Validating PB charges

• Prime Broker (PB) relationship management and communications

• 3rd party trade (MT4) reconciliations oversight

• Developing more efficient systems and processes to

• Coaching and developing Treasury analysts

• Assist in external audits, as and when is required

Experience Required:

• Sound academic track record

• Experience in and understanding of leveraged financial trading and swap products

• Understanding of FCA CASS rules and adhering to TCF guidelines

• Advanced level in Excel

Key skills & personal attributes:

• Excellent organisation skills

• Responsible, self-motivated, pro-active & assertive

• Excellent interpersonal skills, with the ability to deal diplomatically with challenging stakeholders

• Ability to manage and prioritize a busy workload and to remain calm under

About Company:
Our client was established in the year 1995 and they are specialized in automation systems and equipment. The company line of business includes manufacturing metal cutting machine tools.

Job Description:
- Responsible to support on customer enquiries, quotations, delivery arrangements, and after-sales support.
- Respond to products inquiries from customers and ensure accurate information is provided.
- Coordinate with relevant departments to gather pricing and availability details.
- Issue quotations in a timely and accurate manner.
- Monitor and track orders from receipt to delivery
- Ensure products are received as per order specifications.
- Arrange and coordinate delivery schedules for customers, working with logistics and warehouse teams.
- Provide post-sale customer service, including answering inquiries and assisting with any issues or concerns regarding products.
- Ensure customer satisfaction by coordinating troubleshooting efforts with technical teams or departments when needed.
- Collaborate with technical and service teams to ensure that customer issues are resolved promptly and effectively.
- Ensure that all necessary documentation, reports, and follow-up actions are completed in a timely manner.
- Maintain accurate records of customer orders, quotations, and delivery schedules.
- Assist in tracking inventory levels and ensuring orders are fulfilled without delays.
- Any other ad-hoc duties assigned by Management from time to time

Job Requirements:
- At least an ITE certificate or equivalent
- At least 1 year of sales support or related working experience
- Proven experience in sales support, customer service, or a related role is preferred (experience in spare parts or technical sales is a plus point).
- Excellent organizational and multitasking skills.
- Strong communication skills, both written and verbal.
- Ability to work independently, take initiative, and be proactive in problem-solving.
- Familiarity with sales software, CRM systems, and basic office tools (Excel, Word, etc.).
- Technical knowledge or an ability to understand basic technical products and issues is preferred.

Compensation:
- Working location: Eunos, Singapore
- Working hours: Monday to Friday 9am - 6pm
- AWS and Variable bonus
- Medical benefits

Job Title: Level 1 Support Technician

Purpose of the Role

The Level 1 Support Team provides critical front-line support across all aspects of infrastructure. Working as part of a global team, they are responsible for:

• Pro-active monitoring of infrastructure.
• Performing initial triage of alerts and inbound support requests.
• Creating and assigning support cases to the Level 2 operational support teams.

This is a client-facing role with a high level of interaction, requiring the delivery of high-quality service and support. In addition to day-to-day activities, there are opportunities to be involved in internal projects and initiatives. The ideal candidate will have a demonstrated interest in Technology and Finance.

Responsibilities and Duties (include but are not limited to):

• Monitoring & Alerts:Monitor various alert systems and the Service Operation’s email, and respond to the Service Operation hotline.
  
• Issue Recording:Record all issues within the internal CRM system.
  
• Problem Determination:Provide first-level problem determination/triage on all issues (network/systems/application).
  
• Client Interaction:Acknowledge and resolve clients’ inquiries and issues within the prescribed Operational Level Agreement (OLA).
  
• Collaboration & Escalation:Engage the relevant Subject Matter Experts and other Service Operation personnel to ensure issues are resolved within the agreed SLA escalation matrix.
  
• Communication:Interface with clients, vendors, market participants, and financial exchanges.
  Manage formal communications to clients.
  
• Performance Reporting:Generate statistics on issues raised, resolved, time to resolution, and other Key Performance Indicators (KPIs).
  
• Team Engagement:Foster open communication between team members and managers, promoting ideas for improving service delivery.
  
• 24x7 Support Coverage:Work as part of a global team that provides 24x7 Level 1 Support coverage on a rotation basis.
  

Education, Skills, and Background (Including Education and Experience Requirements):

• 2+ years of experience in a similar customer-facing role.
• Degree or diploma in Computer Science, Computer Engineering, or a related discipline.
• Experience in a financial industry support role preferred.
• Excellent verbal and written English-language communication skills to manage customer relationships effectively.
• Strong process discipline with a working knowledge of Salesforce or other CRM systems.
• Working knowledge of Linux & Windows systems, network configuration, and general troubleshooting.
• Ability to work constructively as part of a team, sharing ideas and resources.

Desirable Skills:

• ITIL certification.
• Understanding of Financial Markets (Equity, Futures, Options).

Working Arrangements

This is a hybrid position. The role holder will participate in a shift rotation, working 5 days a week, covering the hours of 07:30 – 16:30 from Monday to Sunday (including at least one weekend day per week).

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

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Key Deliverables

• Designing and modifying software applications
• Implement systems and provide technical support

Responsibilities

• Talking to users to find out their requirements
• Create programs essential for business and conference operations
• Deal withprograms when they need to be repaired, changed, or added to another program already in place
• Writing software and operating manuals

Responsibilities

• Provide technical support and troubleshooting for CCTV systems.
• Provide software application support to hardware systems.
• Assist customers with installation, configuration, and maintenance of CCTV equipment.
• Diagnose and resolve hardware and software issues remotely.
• Collaborate with the engineering team to escalate and resolve complex technical problems.
• Document and track customer interactions and solutions in the support ticket system.
• Educate customers on proper usage and best practices for the systems.
• Conduct routine system checks and updates to ensure optimal performance.
• Stay updated on the latest trends and technologies in the surveillance industry.

Qualifications

• Diploma or Degree in Engineering or IT field
• Experience in technical and software support or a related field, specifically with monitoring and surveillance systems.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Mandatory Skills

• Technical troubleshooting
• Software application troubleshooting
• Customer service
• Time management
• Communication
• Remote diagnostics

Plus to Have

• CCTV systems
• Monitoring and surveillance systems
• Networking

Working Arrangement

• Working Hours : On-site period – shifts of either 00:00 to 12:00 or 12:00 to 23:59.
• Working Days : 4 Days On, 4 Days Off Rotation (weekly).

Team Orientation

• Teams size of at least 5 members.
• Senior team member will provide training and guidance to junior team member.

• Support large scale IT infra environment on 24/7 basis; Ready to work in shifts and standby support
• Providing technical application/architecture support to infra and application teams; Assisting with system integrations and infrastructure
• Identifying and resolving technical issues; support day to day operations
• Provide operational support like shakedown, monitoring the availability of the applications, deployment, system health check, etc
• Attend to incidents and problem resolution within stipulated SLA
• Support SRs and changes; Follow the ITSM process
• Administer and maintain the system; Maintain availability and optimal performance of the systems
• Maintaining and updating technical documents and procedures
• Support and upgrade of software (IIS, .Net Framework, 3rd party monitoring tools, etc)
• Work with the vendor like Microsoft, IBM for upgrades/issues/analysis
• Interface with different stakeholders in the project (security team, customers, infra and application teams)

Requirements:

• Degree in IT, Computer Science or equivalent
• Minimum 5 years of IT support and programming experience in Windows Servers, IIS, .Net Framework,C#,VB, Asp.Net, PowerShell, Javascript
• Experience in monitoring, tuning and troubleshooting of IIS, .Net Framework related issues.
• Good understanding of server, Operating systems, network, firewalls, Load balancers, Active Directory, Database, etc.
• Good knowledge in ITIL
• Good troubleshooting and communication skills
• Able to work well in a team environment
• Shift work is required for this position on 24x7 on rotational basis, including weekends and public holiday.
• 12 hours rotating shift as per duty roster (including 1 hour lunch break) including Saturday, Sunday and PH.
• 2 days work, 2 days off

-7 Temasek Boulevard,038987

-Full Time

-Entry level

-3 years experiences

Roles & Responsibilities

Job Description:

The specific responsibilities for this position:

• Process invoice, packing list, L/C negotiation and submission to bank
• Handling of LC negotiation and other modes of payment
• Follow up on Letter of Credit and payments according to contracts.
• Liaise with warehouse for packing / shipping instructions
• Process customers' orders to support the day to day logistics operations.
• Liaise with freight forwarders / Shipping Lines on Shipment Bookings
• Assist in liaising with customers and freight forwarders on delivery and schedules.
• Work closely with Operations personnel to resolve order or shipment related issues.
• Any other duties as required

Required Skills and Experience:

Additional Information:

• Career Level: Entry Level
• Qualification: Diploma, Advanced/Higher/Graduate Diploma
• Job Type: Full-Time, flexible work hours
• Job Specializations: Export & Import docs,Logistics, Letter of credit
• Language：Fluent written and oral Mandarin

• Experience in Incident and Problem management.
• Min 4 years of hands-on experience on troubleshooting the applications
• Have experience of at least 2 years on Cobol, CICS application support
• At least 2 years of working experience in production support in banking applications running on Windows and Unix environments is preferred
• Mmonitoring production system, health check and job scheduling to ensure SLA is meet.
• Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
• Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
• Continuous improvement of the system, e.g. job automation, performance tuning and should be able to identify and fix the bugs.
• Preferably have experience in VPC
• Support infra upgrades and address SW/HW vulnerabilities\
• Perform code packaging end to end until release to Production, the maintaining application is done by the Production team
• Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
• Good knowledge in Linux/Unix/Windows environment and scripting.
• Should be open to learn and adapt to new technologies.
• Willing to work in shifts to provide rotational 24/7 shift application support duties

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.