JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder
Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

• Perform end user IT Support
• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

Job Description

Responsibilities

• Gather and understand the business requirements and translate to Functional Specifications
• Walkthrough of Functional Specifications with users, development and technical teams
• Develop web based applications based on specifications
• Provide support and trouble shoot application issues
• Perform unit and integration software testing
• Produce Test Scenarios targeting all business requirements
• Person in charge of all requirements/functional specs clarifications
• Conduct defect analysis during UAT
• Coordinate and liaise with relevant parties for project related items
• Could be assigned as Project Manager in some projects.

Requirements

• Degree in Information Technology, Engineering, Computer Science or related disciplines
• At least 5-7 years experience as System Analyst
• Strong analytical and problem-solving skill.
• Able to work in fast paced and challenging environment
• Able to learn and adapt quickly to new skill and technology
• Good communication, presentation and inter-personnel skills.
• Must be a team player as well as able to work independently
• Strong techno-functional skills required:
• Proven experience in requirement gathering and documenting them
• Experience in conducting User Acceptance Test and User Training
• Good in documentation example: Technical design, User manuals, FAQ etc
• Handle users' requests and Application support
• Good understanding of programming and coding standards
• Proficient in developing Web based applications using .NET and MVC 5
• Proficient in SQL programming in MS SQL 2016 and performance tuning
• Familiar with SQL Server Reporting Services (SSRS) & SQL Server Integration Services (SSIS)
• Familiar with Telerik/Kendo MVC UI controls,.NET 4.5 and later
• Working knowledge in Entity Framework 6 ,LINQ, Web API, Windows Communication Foundation (WCF) and Microsoft Enterprise Library
• Proficient in Ajax, JQuery,JSON, CSS 3, HTML 5, Bootstrap
• Working knowledge with VS 2015 and TFS

EA Number: 11C4879

• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Recent experience in working with Java J2EE applications
• Experience in Unix commands , SQL queries
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

JD :

· IT Support Desk Engineer plays a critical role in ensuring the smooth operation of an organization’s IT systems, hardware, software and operational devices. The role will serve as the first point of contact for end-users experiencing technical issues, offering remote or onsite support, troubleshooting hardware and software problems, and maintaining high levels of customer satisfaction.

Skills

· Proficiency in troubleshooting Windows operating systems.

· Familiarity with Active Directory, Microsoft 365 & MS office products.

· Basic understanding of networking (TCP/IP, DNS, VPN).

· Experience with ticketing systems (like ManageEngine-ServiceDesk or Similar).

· Any Windows Server knowledge will be added advantage.

Education

· Diploma or bachelor’s degree in computer science, Information Technology, or a related field.

Experience

· Minimum 3 years in an IT support or helpdesk environment preferred.

· First level support to users in Singapore Operations and Extended Operations in other regions for hardware, software, and network-related issues.

· Diagnose and resolve technical issues in a timely manner, escalating to higher levels of support when necessary.

· Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.

· Assist with the setup and maintenance of user accounts, permissions, and access controls.

· Monitor, Assign and report Service Desk tickets.

· Ensure software updates and patches are deployed regularly.

· Monitor system performance and network stability, reporting issues promptly.

· Assist with backup and recovery processes to ensure data integrity.

· Collaborate with IT teams to deploy system upgrades and new technologies.

· Work with other vendors which need secondary support and ensure closure of issues.

· Document reported issues, resolutions, and follow-up actions in the ticketing system.

Additional details:

Job Type : 12 months Contract - Extendable

Location : Jurong East

EA License No: 11C4879 / Registration ID : R1218583

Apar Technologies Pte Ltd, Singapore

1. At least 2 years IT Service Desk experience or,

2. At least 1 year in IT Remote Support experience or,

3. At least 1 year IT Onsite/Desktop Support Experience

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Recent experience in working with Java J2EE applications
• Experience in Unix commands , SQL queries
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

Focus on developing and retaining business for District and Retentionaccounts by uncovering growth potential and building good relationship withcustomers.

JOB EXPECTATIONS & KEY RESPONSIBILITIES

• Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
• Develop relationships beyond the main point of contact at all locations.
• Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.
• Initiate value add solutions based on Expeditors service offerings and technology.
• Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
• Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
• Establish and monitor performance standards according to agreed KPI's.
• Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
• Highlight and escalate customers at risk.
• Manage integrity of shipment and performance data.
• Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
• Ensure customer is properly set up in CRM & Customer Account according to CHQ expectations.
• Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.
• Achieve and maintain acceptable scoring of related KPI measurements including the engagement of corrective measures when applicable.
• Support the Accounts Receivable process of the customer internally within Expeditors.
• Take up additional tasks/ projects as required by CRDM to support the company's goal of business retention.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

You will be part of a team that values collaboration, commitment and integrity, with the chance to engage directly with sales and trading desks based in Singapore.

• Opportunity to work in a dynamic and fast-paced environment
• Broad product coverage including Fixed Income Cash, Equity and Fixed Income Derivatives and Commodities
• Chance to engage directly with sales and trading desks

What you'll do:

As a VP Trade Support, you will play a crucial role in capturing trades accurately and resolving any discrepancies. Your excellent organisational skills will be put to use as you monitor trade lifecycle events and control trade processing exceptions. You will also have the opportunity to work closely with technology teams on the implementation of new processing platforms and system enhancements. Your role will extend beyond daily operations as you analyse new regulatory reform requirements alongside legal/compliance, IT and project teams.

• Ensure timely and accurate trade capture and checkout
• Resolve trade discrepancies by liaising with trading, sales and relevant teams
• Monitor and process trade lifecycle events
• Control, reconcile, and resolve trade processing exceptions
• Work with technology for implementation of new processing platforms and system enhancements
• Analyze new regulatory reform requirements and deploy new processes with legal/compliance, IT and project teams
• Provide back up support for other functional teams in Singapore Branch Operations

What you bring:

The ideal candidate for this VP Trade Support role brings a wealth of experience from an operational role within a global investment bank. Your expertise in commodities or fixed income OTC will be highly valued. You are known for your high personal commitment and integrity. Your deep understanding of products, business operations coupled with your strong communication skills make you adept at interacting effectively across various functions and locations.

• University degree with 10-15 years of experience in an Operation role
• Experience with global investment bank, especially in Commodities or Fixed Income OTC
• High personal commitment and integrity
• Good understanding of products, business and operational knowledge
• Strong communication skills, able to interact effectively across functions/locations
• Detail oriented with strong risk awareness

What sets this company apart:

Our client is renowned for its commitment to excellence and innovation in the financial services industry. They offer a supportive work environment that encourages professional growth and development. Their inclusive culture fosters teamwork and collaboration, making it an ideal place to grow your career.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

As a ERP Support Executive, you will help grow the company by finding leads, closing sales, supporting existing clients, formulating sales strategies, and communicating digital transformation solution value to clients. It is required that you will interact with clients on a daily basis and provide them with the meaningful digital transformation solutions.

This job will provide you:

- An opportunity to drive change with your customer to do business like never before in a new and transformational way

- The chance to lead multi-cultural, diverse teams of digital transformation consultants, engineers, architects, and delivery teams who all have a vested interest in the customer

- Building trusted relationships through engagements focused on driving the customer’s desired business outcomes using open source ERP solution

- Deliver the customers business and technology outcomes reliably.

- Continue to lead Digital Transformation discussions with customers through best in class virtual engagements.

- Orchestrating and coordinating the team, ensuring that the best of Traktech and our partners is brought to help our customers deliver their business goals.

POSITION SUMMARY

An IT support individual is in charge of supporting end user technologies, including desktop, printers, devices and potentially network and systems of all types, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical problems.

JOB RESPONSIBILITIES

• Provide support for end user desktops and laptops which include but not limited to internal hardware component replacements.
• Network, Desktop & Server OS support & administration.
• Provide first level troubleshooting & installation of software or firmware applications.
• Install, support & maintain IT peripherals such as keyboard, printer, projector & others.
• Support recurring tasks such as back up, patch management, IT system monitoring, cyber-security protection from viruses and spam wares attack, etc.
• Liaise & coordinate with IT vendors/suppliers on IT purchases, projects & support IT systems.
• Update IT inventory & Licences, ensuring appropriate and sufficient level of vendor support.
• Attend to emergency calls & weekend /off hours support.
• Any other responsibilities & ad hoc assignment as required.

JOB REQUIREMENTS

• NITEC or higher.
• Min 1 year experience in IT field works.
• Knowledge of current Windows & mobile operating systems.
• Good knowledge in IT hardware & administration support for Microsoft Windows.
• Strong analytical & problem-solving skills.
• Candidates familiar Microsoft Dynamics NAV, Microsoft Windows.
• Server & Microsoft SQL Server will have an added advantage.

Job Description & Requirements

ECTION A: POSITION SUMMARY

- Provide 1st Level IT Support, via Phone and Remote-Control tool, to manage users’ incidents and queries in a professional and timely manner. Able to work independently with minimum supervision during weekend or night shift.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

7. Ensure Email Backlogs are cleared before the following day start of business.

Responsibility of / Expectations from the Role

1 Responsible to handle coverage support (24x7 mobile support) and provide permanent solution / workaround depending on the nature of issue.

2 Collaborate with interface teams to troubleshoot any interface issues and provide resolution.

3 Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.

4 Work with Infrastructure / Cloud operations teams for any change requests, issues, patching activities etc.

5 Perform deployment release management activities.

6 Collaborate with development squad to provide insights for defect fix by providing analysis performed.

EA Number: 11C4879

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

Responsibilities:

• Facilitate, Drive & Lead Application Infrastructure Team Onshore / Offshore to deliver the Approved Infrastructure solution designed.
• Work with Enterprise solution architect to design solutions and align to enterprise needs and implement.
• Manage all activities end-to-end to deliver the project (from scoping to implementation) to agreed parameters.
• Ensure the deliveries are adhered to standards and processes related to infra setup, application deployment.
• To mentor team to Adhere Bank Policies and follow best practices related to Application Recommended for Infra Parameters.
• Perform the Scrum Master role (where required) and lead the Agile team in their sprint deliveries.
• Collaborate with project team members from various domains to monitor, develop and execute project plans and associated project content.
• Ability to manage multiple work-streams concurrently and effectively resolve issues or conflicts.
• Good communication skills, negotiation skills, and stakeholder management.
• Adhere to organizational guidelines and process during deliver.
• Actively monitor and report progress to all stakeholders in a timely manner by using a variety of formal communication channels.
• eal with all project-related escalations and seek input and assistance from appropriate channels to resolve in a timely manner.

Requirements:

• Minimum 6-9 years of experience and out of which, minimum 5+ years of Production Management experience in CORE Banking.
• Managed Finacle 10.x/11.x and multi-countries and OPEN systems production environment.
• Finacle Application environment servers run in combination of IBM AIX, VPC, OpenShift. We need the candidate to have good knowledge in various cloud technology to support the infrastructure for Optimization.
• Hands-on Experience in Finacle Application (Core Banking) Server Capacity Monitoring and Optimization.
• Good level of command over production Infra; performance monitoring and reporting tools.
• Good working experience in Elasticsearch, Logstash, Grafana/Kibana, AppDynamics etc.
• Ideal hands-on experience in Unix/Linux/Shell/Python scripting.
• Good Hands-on experience in PAAS (Platform as a Service) and not limited to AWS, Pivotal, OpenShift.
• Sound knowledge on CI/CD tools, flow mechanism other supporting tools with project implementation experience.
• Knowledge on API Message, Queue handling and Caching Techniques most likely on Kafka and Redis.
• Working Experience on any microservice platform mostly in Banking.
• Ideally Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment.
• Perform at the highest level of competencies like: Achieving Excellence People Management Solution Driven Relationship Innovative Purpose-Driven.
• Ability to work with stakeholders to stretch role in depth/width.
• Should be well-versed with latest Finacle and technology trends.
• Good experience in running automation and service improvements experience.
• Good experience on working with multiple teams of infra and Functional team.

About the role:

• To coordinate between Application Teams in setting Monitoring system developing for Application enhancements.
• To Develop Monitoring Application
• To support Application running on OpenShift Environment
• To Enhancements bug fixes existing application running in Java, Python and Shell scripts

Your background:

• Knowledge in Java programming
• Knowledge on Python scripts
• Knowledge in Java, ELK stack & Grafana
• Knowledge In Angular , Tapestry
• Knowledge in JBoss, MariaDB, Filebeat & Metricbeat
• Knowledge in Kubernetes, Docker, Jenkins, DevOps, Other Container platforms​ (optional)
• Expertise / working/ practical knowledge of containerization platforms – particularly OpenShift (Optional)
• Team player to work with multiple teams and teammates​
• 5 Years minimum professional experience and 2 Years minimum relevant experience
• Willing to work in shifts and in weekends​

EA License: R1873481

Company EA License: 11C4879

Job Description: Big Data Support Engineer – Batch Monitoring (Junior Role)

Experience Requirements:

• 1-3 years of IT experience.
• Minimum 1-3 years of hands-on experience with Hadoop and Kubernetes (K8s) ecosystems.
• At least 1-3 years of relevant experience in the banking/financial services industry.

Skills and Qualifications:

• Demonstrable analytical skills with in-depth knowledge of the Big Data ecosystem in a production support environment.
• Hands-on experience with Hadoop toolsets including Hive, Hue, Spark, Kafka, Kudu, Flink, Ozone, and Streaming applications.
• Strong knowledge of SQL, Python, Java, and Unix shell scripting.
• Incident, problem, and service outage management experience is a plus.
• Excellent communication and articulation skills.

Roles and Responsibilities:

1. Batch Monitoring and Operational Support:
   • Provide operational support to ensure the Service Level Indicators (SLI) of applications are met.
   • Troubleshoot and resolve batch issues and identify root causes to minimize SLA impacts.
   • Proactively identify opportunities for preventive maintenance to enhance system reliability.
2. Performance Optimization:
   • Perform administration and optimization to achieve optimal system performance.
   • Conduct reviews of technical and functional solutions from enhancement/project teams to ensure alignment with established standards.
   • Recommend design and operational optimizations for continuous improvement.
3. Collaboration and Stakeholder Communication:
   • Work closely with diverse teams, including tech infrastructure, application services, and business units, to ensure seamless operations.
   • Provide timely updates on status, progress, issues, and resolutions to business stakeholders.
   • Respond promptly to queries raised by various business units.
4. Data Engineering and Pipeline Management:
   • Build and optimize big data pipelines, architectures, and data sets.
   • Support data transformation processes, metadatamanagement, dependency tracking, and workload management.
   • Work on unstructured datasets and perform root cause analysis to identify opportunities for process improvement.
5. Incident Management and Disaster Recovery:
   • Participate in disaster recovery and business continuity exercises.
   • Support software, platform, and database upgrades for systems.
6. Kubernetes and Streaming Applications Support:
   • Provide support for data APIs and data science/machine learning applications running on Kubernetes platforms.
   • Troubleshoot core Java, Python, and Scala Spark batch, API, and streaming applications.

Preferred Experience:

• Experience with message queuing, stream processing, and scalable big data stores.
• Exposure to ledger balance reporting and GL datareconciliation between systems, datamarts, and reports.
• Knowledge of Teradata FSLDM and performance tuning on MPP data pipelines (e.g., Teradata).

This position is ideal for candidates with a strong foundation in BigData support and batch monitoring, excellent problem-solving skills, and the ability to collaborate effectively in dynamic environments, particularly within the banking/financial services industry

Job Description

• Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned
• Knowledge of ITSM or ITIL will be an added advantage

Job Requirements

• Good knowledge of Windows OS, AD, Office 365
• 2-3 years of relevant working experience, preferably from SI environment
• Strong problem solving skills and positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry level candidates are welcomed to apply