Responsibilities:

• Develop and support middle-to-back-office capabilities for private market processes, including deal execution, transaction booking (e.g., capital calls, cash distributions, invoices), and valuations.
• Develop, implement, and manage Objectives and Key Results (OKRs) for the product team to ensure alignment with company goals, drive focus, and measure progress. Regularly review and adjust OKRs to reflect changing priorities and ensure successful achievement of key product milestones.
• Lead discovery sessions with stakeholders to understand business needs, challenges, and opportunities. Facilitate workshops and brainstorming sessions to gather detailed requirements and insights. Translate findings into actionable user stories.
• Lead discussions, analyze and conceptualize IT solutions that meet business needs. Validate solutions with engineering and architecture teams.
• Conduct data analysis to identify patterns and develop models to support business processes.
• Present IT solutions to business and IT stakeholders, explaining how they address business needs, challenges and opportunities.
• Prioritize features based on business goals and technical feasibility.
• Support the project team during execution. Re-engage business SMEs to revise requirements or accept alternative solutions as needed.
• Define test strategy, execute test cases, and provide clarifications during testing phases.
• Prepare training plans and user manuals, conduct user training, and support system adoption.
• Collaborate across Front, Middle, and Back Office, the extended Technology team, and industry partners.
• Lead Agile practices and coordinate scrum ceremonies, including sprint planning, daily stand-ups, retrospectives, and reviews.
• Monitor and report on project progress, risks, and issues to senior management and stakeholders.
• Ensure project delivery remains on track and take corrective actions to address any deviations.

Your skillset/requirement:

• Possess a degree in Finance, Information Technology, Computer Science, or a related field.
• Minimum 8 to 10 years of experience in technology business analysis or software development, with a focus on investment/banking applications.
• Experience overseeing complex IT projects, including system integrations and data migrations.
• Excellent interpersonal and communication skills, with strong ability to manage teams and senior business stakeholders.
• Strong analytical, critical thinking, and problem-solving skills.
• Team player with a growth mindset and the ability to work independently.
• Proven excellence in documenting BRD, FSD, use cases in Gherkin format, visual modeling, and business processes.
• High expertise in ETL processes, SQL, and APIs.
• Experience in data analysis, pattern recognition, and model development.
• Experience in Product Management and Agile Methodology, with a strong delivery focus.
• Good understanding of the investment business domain.
• Knowledge of financial applications, workflows, UI/UX, database design, and software engineering best practices.

EA License: R1873481

Company EA License: 11C4879

• Bachelor Degree or Advanced Diploma in Computer Science, Information Technology,

• Cybersecurity from a recognized university or related field (or equivalent experience)

• At least 3 years in a cybersecurity role, with hands-on experience in SIEM content management, network security, threat monitoring, or incident response.

• Strong knowledge of cybersecurity principles, practices, and technologies.

• Expertise in SIEM tools and content management, including rule creation, alert tuning, and report customization.

• Proficiency with security tools like firewalls, IDPS, antivirus, and vulnerability scanners.

• Knowledge of scripting (Python, PowerShell) for automation within the SIEM environment is a plus.

• Ability to analyze and interpret security data to identify vulnerabilities and potential threats.

• Excellent communication skills, with the ability to explain complex security concepts to nontechnical stakeholders.

• Strong analytical skills and attention to detail.

• Ability to work on-call or off-hours as needed to respond to security incidents.

• May require occasional travel for training or workshop.

• Experience in the application of threat modelling or other risk identification techniques.

• Detailed knowledge of system security vulnerabilities and remediation techniques, including penetration testing and the development of exploits

• Breadth of knowledge in information security space with emphasis on TCP/IP network security, operating system security, common attack patterns and exploitation techniques

• Relevant certifications (e.g., CompTIA Security+, Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), GIAC Security Essentials (GSEC)) are a plus

• Effective leadership skills and a team player.

• Collate and manage all the details regarding the CCTR application for the assigned business vertical
– information could span from details of systems interfacing, content of the various data being posted, data held within the application etc.
• Support user community on business queries and guidance on better usage of the system on daily BAU activities.
• Clear understanding the scope of the project, the changes associated and support the Project Manager in impact assessment. Clearly document the rationale for projects where no impact is assessed.
• For project where there is an impact, play a governance role in ensuring that the design (in terms of the level of information required from source to core processing is aligned with the strategic data flow strategy.
• Collate and rationalise all stakeholders’ requirements and walkthrough these requirements with team
• Actively partnering with the team in the solutioning process to ensure that the business solutions being implemented are thought through from a long term, standardization, design for no operations, front-end configuration perspective.
• Assess and propose appropriate testing approach and sign off criteria to stakeholders and get concurrence.
• Overall UAT management in terms of UAT timeline, batch run/ re-run and managing the tester’s testing result.
• Prepare proper documentation on the data flow, design, business solutioning and testing approach in accordance with predefined template.
• Manage end to end project life cycle including deployment plans and live verification with users.

Internal ref: 9252

Regards,

Lini

Recruitment Consultant

R22108463

Withersworldwide

Job title: IT Support Analyst

Reports to: Regional IT Service Desk Manager/Head of IT Service Delivery

Location: Singapore

Join a dynamic and fast-growing employment practice that is well-regarded by clients and has gained a foothold in all legal directories in recent years. We service top-tier clients including family offices, Fortune 500 companies, financial institutions, cutting edge start-ups, and individuals including founders, C-suite executives and executives. The nature of the work that we do is complex, high-value and challenging, and we offer strategic, commercial and pragmatic solutions to clients. In so doing, we test the frontiers of employment law, the tripartite landscape, and good practice.

About Withers KhattarWong LLP

Withers KhattarWong LLP is amongst the largest international law firms in Singapore. We are a fully integrated global law firm with lawyers located across five continents in 18 offices.

Our broad global platform allows us to guide clients through the legal challenges inherent in the ever-changing international landscape.

Internationally, we have made a reputation for ourselves as the leading law firm for private capital; our clients include public and private companies founded by successful families, MNCs, financial institutions, international brands, family offices and HNWIs, charities and not-for-profit organisations, amongst others. We pride ourselves on our integral role in helping our clients achieve success.

What are we looking for?

We are looking for an experienced, technical and personable IT Support Analyst to support to all users within the APAC offices.

The ideal candidate will be able to empathise, adapt and have excellent analytical troubleshooting skills with the ability to resolve problems methodically and logically. You will inspire confidence and be an excellent communicator at all levels, capable of dealing with people in a calm, effective and efficient manner. The ideal candidate will have experience working in a professional services environment, ideally in a law firm.

Areas of focus and responsibilities

• Perform technical support functions via phone, remote connection and desk side visits
• Log calls in the Service Desk management tool to ensure incidents and requests are managed in a timely manner and escalated using the correct procedures. Close calls when a satisfactory resolution has been achieved
• Correctly diagnose software and hardware faults and liaise with 3rd party engineers. Incidents should be carried out within reasonable time scales and monitored to resolution
• Identify major support incidents and liaise with support teams, following the Major Incident process
• Build and support laptops, desktops, printers and remote devices such as iPhones
• Inform the Regional IT Service Desk Manager of any escalating support issues in order that they may be resolved within reasonable time scales
• Assist with user account management and administration i.e. new hires/leavers etc
• Administer IT asset inventories, ensuring records are kept fully up to date
• Produce and maintain technical documentation and articles for the knowledge base
• Participate in IT projects, implementation and roll outs as required

This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for the performance of this job, and as such, the role may also include the undertaking of additional tasks as required.

Technical skills and qualifications

• Minimum 3-4 years' experience in a law firm or similar/professional environment
• Graduate or equivalent in a numerate subject
• Technical knowledge of supporting Windows 10 Professional in a networked environment
• Experience of working in a Microsoft Active Directory and Exchange environment
• Detailed knowledge of the Microsoft Office 365 suite including installing, configuring and support within a network environment
• Understanding of networking technologies (wired and wireless)
• Knowledge of remote working technologies – Citrix, VPN and DUO 2 factor Administration
• Mobile phone (iPhone) support and administration using MDM (Airwatch)
• Experience supporting VDI environments
• PC and Laptop configuration
• Configuration, analysis and diagnostics of PC, Printer and Laptop faults. Familiarity with HP PC hardware, Lenovo / HP Laptops, HP Laser printers and Canon multifunction devices
• Experienced supporting Video Conferencing Systems and Solutions
• Document Management System – iManage or similar
• Professional Services specific applications – Laser forms, Elite and InterAction
• Time Management/Recording – Elite 3E or similar - desired but not essential
• Being ITIL V3/V4 certified is desirable

Personal qualities and approach

• Service oriented and collaborative approach. Able to work with a wide variety of users both technical and non-technical.
• Inspires confidence that issues raised will be resolved and stakeholder's expectations are effectively managed.
• Excellent communicator at all levels. Empathises with user frustrations; capable of dealing with people in a calm, professional and effective manner
• Excellent analytical troubleshooting skills with the ability to resolve problems methodically and logically
• Strong written communication skills with a high standard of user training documentation and technical procedure writing skills
• Enthusiastic and approachable
• Must possess good problem-solving skills and a calm and focused attitude.
• Must be a pro-active, team player but have the ability to work and focus on tasks independently of others. The individual will be required to manage major service outages and incidents in a calm, methodical and professional manner.

The Essentials

• Monday to Friday, 35 hour week, working a shift rotating between the hours of 8:00am to 6:30pm. Flexibility is a must as shift coverage, out of hours support and occasional overtime during projects and rollouts is a requirement of the role
• 12 week probation period, 4 week notice period

About Withersworldwide

A law firm focused on people and collaboration

For the past 125 years, Withers has supported some of the world's most remarkable people and organisations at defining moments in their lives.

We are the only international law firm focused on successful individuals and private capital, working closely with founders, investors and family offices. We also advise governments, charities, global brands and start-ups of all shapes and sizes.

Many of our clients are shaping the future and creating solutions to tackle many of the world's problems. It makes for a fascinating and challenging practice. Our role is to get to know each individual client, find out where they want to be, and help them to get there – whether they are building a business, looking after their family, involved in a complex dispute or protecting their finances for the future.

To meet their unique needs we are exceptionally collaborative, working together across teams and time zones.

We are agile, focusing on strategy rather than rigid ideas and traditional hierarchy. It is a truly flexible working culture that puts people first.

Join us to be part of a team that is always looking to the future. Where initiative, big ideas and bold moves are always encouraged. Where you can truly be yourself.

Information for Recruitment Agencies

Withersworldwide endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, Withersworldwide operates a preferred supplier list and will not be accepting unsolicited applications from non-PSL agencies for this role.

Equal Opportunities Employment Statement

It is the policy of Withersworldwide to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality and ethnic and national origin), religion or belief, sex or sexual orientation.

Job Description

As an Applications Support staff, your primary responsibility is to ensure that the projects’ software applications are functioning properly and meeting business requirements. You will work closely with vendors, business users, and other IT teams to troubleshoot issues and maintain the applications.

Job Responsibilities:

1. Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.
2. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.
3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.
4. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.
5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.
6. Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.
7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.
8. Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.
9. Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

Requirements: 

• Strong analytical and problem-solving skills.
• Possess positive work attitude, self-motivated in a highly demanding environment.
• Excellent communication skills.
• Able to work collaboratively with a diverse group of stakeholders.
• Experience with application support tools and technologies.
• Good understanding of software development and maintenance processes.

EA Number: 11C4879

1. Market research and data analysis.

2. Develop and maintain information management models to automate the data collection process and improve reporting efficiency.

3. Participation in the execution of manganese chrome ore contracts under responsibility to ensure accuracy and completeness of execution.

4. Data entry into internal systems.

5. Assist in various internal compliance management related matters.

Requirements:

- Bachelor degree or above from recognized university.

- Familiar with Trade FInance, UCP600, ISBP, and bulk commodity trade business is preferred.

- Experience in trade execution or internship in bulk products.

- Chrome ore or manganese ore trade execution or internship experience is preferred.

- Meticulous and efficient work.

- Strong time management ability and work with strategy.

- Ability to work independently in a team.

- Strong communication skills.

- Bilingual communication required.

- Proficient in Excel/Powerpoint, ERP, OA system experience is preferred.

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.
• Good understanding in Die Sorter or Wafer Sorter

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Primary Role

Information Security Officer (ISO):

• Develop, implement, review, update, and enforce information security policies and procedures to ensure compliance with ISO standards and regulatory requirements.
  • Regularly review and check IT processes, systems, and controls
• Identify, assess, and manage information security risks including suggest of improvements and recommendations
  • Work with relevant stakeholders to develop and implement risk mitigation strategies.
• Lead the response to information security incidents, conducting investigations and implementing corrective actions.
• Develop and deliver security awareness training programs for employees.

Secondary Role

• Provide technical support to end-users, addressing hardware, software, and network-related issues.
  • Diagnose and resolve technical problems through phone, email, or in-person communication.
  • Assist users with system access, password resets, and account management.
• Install, configure, and update software applications on end-user devices.
  • Ensure that software licenses are properly managed and adhered to.
• Maintain accurate documentation of IT support processes, troubleshooting steps, and solutions.

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.
• Good understanding in Die Sorter or Wafer Sorter

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Experience in supporting a user size of >100 users
• Proficient in Microsoft 365 (M365) administration, including user management, Intune device management, and security configuration
• Skilled in managing endpoint devices: Windows OS, Android and IOS

about the company
My client is seeking an IT Support Engineer to provide dedicated support to end users within the organization.

about the job

• Design, implement, and manage Microsoft 365 solutions, ensuring system availability, reliability, and optimal performance.
• Regularly monitor system health, perform performance testing, and manage backups and restores as required.
• Conduct annual hardware refresh for endpoint devices (Windows, Android, iOS) and network equipment.
• Provide onboarding/offboarding for employees, troubleshoot issues onsite and offsite (including vessel support), and document system configurations, processes, and user guides.
• Serve as the IT procurement officer, managing vendor relationships, purchasing, and overseeing billing and subscriptions for SaaS and Microsoft 365.
• Maintain IT hardware/software inventory and perform daily, monthly, and annual IT operation checklists.
• Work closely with internal stakeholders to enhance user experience and travel internationally if necessary to support vessels when vendor resolution fails.

skills and experience required
2+ years of experience providing L1 support in mid to large enterprises with a user base of over 100 employees.

Hands-on experience as a Global Admin for Microsoft 365 or expertise in key modules such as user administration, Intune management, and security configuration.

Managing and troubleshooting endpoint devices, including Windows OS, Android, and iOS.

what's the offer
This a permanent opportunity for an IT Support Engineer will pay a salary range of $ 3,500 - $ 4,000 plus benefits.

To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/Oliviatoh-032330132/. (EA: 94C3609 / R22109942)

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.
• Good understanding in Die Sorter or Wafer Sorter

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Infra Operation L2 Support Engineer

GENERAL DESCRIPTION
The Infra Operation L2 Support Engineer will be a member of the IT Service Management team. The Support Engineer will provide (Level-2) technical support for business-critical infrastructure and applications The engineer will also act as the 2nd line of defence for Service Desk support for unknown issues requiring additional analysis and troubleshooting.

SKILLS REQUIREMENTS

• 10 years of technical customer focused experience is desired
• Experience with Windows and Linux servers
• Familiar with ITIL v4 (definitions, processes optimization…)
• Client Management (Internal Users)
• Business Management
• Resolution of support issues within the Infra Operation team
• Coordinate and monitor all activities designed to track the availability, recoverability (continuity), performance and resource consumption of business-critical infrastructure and applications
• Inform in case of technical failures, application-related messages or about planned interruptions
• Process (analyze, workaround, fix) application faults/errors reported by system, user or monitoring
• Ensure ongoing infrastructure operation for business-critical infrastructure and applications
• Create and update internal documentation to share Know-how with users and other support colleagues
• Prioritization and escalation of issues according to impact and urgency
• Act as an interface between L1 and L3 support teams
• Collaboration with L3 team on projects related to current and new technologies.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

About Us

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

Responsibilities

1. Provide actionable insights to drive SEA business growth, and improvement of operational efficiency.
2. Leverage data analysis expertise to design data solutions to solve commerce operation/product problems such as supply growth, seller growth and marketplace efficiency etc.
3. Partner closely with key stakeholders to monitor, diagnose and optimize overall business performance and health.
4. Provide in-depth analysis with localized suggestions for improvements to align with business goals.
5. Build and improve data infrastructure such as dashboards and self-serve analytics tools to improve efficiency and support decision-making.

Qualifications

Minimum Qualifications

1. At least 3 years of working experience in data analytics, with a bachelor's degree or above.
2. Proficient in SQL, Python or R, and expertise in at least one of the three areas: advanced measurement (e.g AB testing, causal inference or systems with complex trade-offs), modeling, and optimization.
3. To succeed in the role, you need to be a proactive, self-driven and impact-driven person.

Preferred Qualifications

1. Able to work with cross-functional teams in a fast-paced environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Company Profile

Founded in 2012, ONEPIP is a foreign exchange and payments financial technology company with subsidiaries in Singapore, Hong Kong and Kuala Lumpur. Licensed as a Major Payment Institution by the Money Authority of Singapore (MAS), it operates the ONEPIP Exchange and BidAsk platforms for various client segments based in the Asia-Pacific region.

Job Description

We are a fintech financial institution specialising in currency trade and money transfers and is looking for a highly dynamic Business Analyst to join our Technology Services team.

Think you have experienced it all in a typical systems development life cycle? You’ve not seen ours! A typical day as a Business Analyst is anything but run-of-the-mill. For a start, you will be engaging stakeholders from Hong Kong and Singapore with varying requirements. While translating these requirements to facilitate systems design is an integral part of the role, the ability to conceptualise ideas into innovations that continue to push the envelope will also be an important aspect of the work.

If you are someone who can take challenges in the daily grind by its horn, we are looking for you.

Job Responsibilities

· Assist with the day to day management of the service delivery function which includes the business-related IT functions.

· Work with business users to gather business requirements, perform user acceptance testing (UAT)

· Documentation of test scenarios and test scripts provided by business users

· Analyse compatibility of system and follow up on test defects

· Plan for and oversee preparation of documentation of each project phase (business requirements, functional specification, project plan, test strategy, test plan, etc), training and support in new/modified applications.

· Create clear, accurate and unambiguous technical documentation including detailed test plans, test cases, testing procedures and test results in accordance with company defined standards and methodologies.

· Collaborate and partner closely with business managers, development leads, test leads and production support teams to ensure requirements are gathered correctly and software is tested to highest quality.

Job Requirements

· Diploma/Degree in Computer Science or Information Technology from a recognized institution

· The qualified candidate is expected to have a thorough understanding of software development life cycle and an experience in managing and delivery of the software development in an enterprise environment.

· Working knowledge of testing. Net applications and prior evidence of QA process improvement through automation.

· Successful delivery of client/server and web application project is an advantage.

· Strong analytical, problem solving and documentation skills.

Job Description:

We are seeking for a skilled and motivated Quantitative Research Analyst to join our Quantamental Investment team. The successful candidate will play a key role in the development and implementation of quantitative trading and investment strategies. As a Quantitative Research Analyst, you will have the opportunity to work on cutting-edge research projects and contribute to the success of our investment strategies.

Key Responsibilities:

• Conduct thorough backtesting of trading strategies using historical market data to evaluate performance, identify potential risks, and validate assumptions.
• Demonstrate proficiency in calculating and backtesting various factors that drive stock returns, including but not limited to value, momentum, size, quality, and volatility. Identify and research new factors or alpha signals that have the potential to generate superior risk-adjusted returns, conducting rigorous analysis to validate their efficacy and robustness.
• Monitor and analyze real-time market data, news, and events to adapt trading strategies and make informed investment decisions in dynamic market conditions.
• Document research methodologies, findings, and results in clear and concise reports, presentations, and research notes for internal stakeholders and clients.
• Mentor junior members of the research team and provide guidance on quantitative methods, programming techniques, and best practices.

Requirements:

• A bachelor's degree or higher in a quantitative field such as Quantitative Finance, Mathematics, Statistics, Computer Science, or a related discipline.
• No prior experience required in the equity market, with a strong background in factor investing strategies. Candidates with experience in China A-share market and US market are preferred.
• Proficiency in programming languages and tools such as Python, SQL, SAS, and C++.
• A keen interest in investment, strong learning ability, excellent teamwork skills, self-driven, and a strong sense of responsibility.
• Strong communication skills in both English and Chinese, with the ability to effectively collaborate with team members across different regions and departments.

About the position

Based in Singapore and supporting Singapore, Indonesia and Malaysia, you will contribute to the firm, by developing analysis and conveying insights to enhance clients’ decision making. You will play an active role in all aspects of client engagement: helping identify issues, forming hypotheses, conducting analysis, and synthesising conclusions into recommendations.

You will combine technical strength with a strong track record of leadership and performance in team-oriented environments.

You will work in a dynamic, intellectually stimulating, and demanding yet supportive environment. You will enjoy autonomy, the opportunity to substantially influence major decisions in the energy sector, and to grow into an industry expert under the guidance of senior members of the team with deep experience addressing major strategic issues at the world’s leading advisory firms.

The position suits a recent STEM graduate of a bachelor’s or master’s programme.

Key responsibilities

• Develop timely and rigorous quantitative analyses to enhance clients’ decision making
• Work closely with our modelling team, structuring economic problems into quantifiable analyses and deriving insights from the model results
• Contribute to our product development, by identifying new opportunities and expanding our capabilities
• Engage with clients to thoroughly understand their requirements
• Communicate findings to clients

What we are looking for

Required attributes:

• First-class or high second-class degree in a quantitative subject (Mathematics, Economics, Science, Engineering or Finance).
• Proficiency in English and Malay language is a must to be able to collect data and information from Singapore, Indonesia and Malaysia.
• Ability to analyse and interpret complex quantitative data and information.
• Evidence of strong performance in team-oriented environments.
• An ability to communicate and collaborate with both technical and non-technical parties.

What we offer

• The opportunity to substantially influence major decisions in the energy sector.
• Direct engagement with clients through Aurora conferences, workshops and webinars.
• The opportunity to grow into a publicly visible industry expert.
• A fun, informal and international work culture.
• Private medical insurance
• Access to employee discount platform - Perkbox
• Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills
• Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects.

The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

About us

From its academic roots, Aurora Energy Research has grown to be the largest dedicated power market analytics company in Europe, providing data-driven intelligence for strategic decisions in the global energy transformation. We are a diverse team of 600 experts with vast energy, financial, and consulting backgrounds, covering power, renewables, hydrogen, carbon, and fossil commodities.

We are active across in Europe, the Asia-Pacific region, and the Americas, working with world-leading organisations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software. We are a thriving, rapidly growing company with offices across the globe and more opening soon. We currently serve around 200 of APAC’s most influential energy sector participants, including utilities, investors, and governments, and expect to continue to grow rapidly, adding new countries and products to our portfolio.

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

Manage a team of Market Administrators covering the APAC Trading platforms.

First and second line support for any issues relating to the Market Administrators trading platform. Hands-on incident and problem management, ownership of internal and client-facing trade issues. This includes trade investigate, resolution, escalation, communication, follow-up, logging and trending (Identify, diagnose and resolve).

Role Responsibilities

· Responsible for ensuring team is adequately trained up and is able to perform tasks to the standards expected by TPICAP brokers and customers

· Ensure team logs and manages all work requests in ServiceNow.

· Responsible for the ongoing maintenance of the platform’s data accuracy including updates when required and pro-active monitoring.

· GRD issue logging and tracking of requests via service management tool (ServiceNow).

· Ensure logging of all incidents into ServiceNow for compliance and management review.

· Monitor support chats and respond and investigate user queries and issues in a timely manner.

· Investigate system logs and outputs to analyse any user or tradeflow issues either within the front office systems or between the front and trade processing systems.

· Work with the product management team in raising workflow and system improvements.

· Expectation of the desire to learn and understand brokered products relating to the Market Administrator’s trading application.

· Coordinate any internal training requirements relating to the Market Administrator’s trading platform.

· Client Relationship Management. Maintain a good working relationship with the TP ICAP client base when required. This includes external clients (Banks) and all levels of internal staff.

· Support and testing of all new software releases before roll out.

· Out of hours cover may also be required to accommodate any upgrade and release testing. This may also include bank holiday desk coverage.

· Maintain up-to-date team technical documentation, team procedures and processes.

· Responsibility for ensuring that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. It is your responsibility to ensure compliance with operational risk requirements (e.g. cultural behaviours, security policies and regulatory requirements)

· Cross-train other team members of your championed system.

· Contribute on the Asia team system manual which will be main available globally.

· Complete any mandatory training by the required deadlines.

· Act with integrity and due skill, care and diligence in carrying out your duties

Experience / Competences

Essential

· Familiarity with system log and xml analysis, system administration and data processing

· Has experience working in Financial Services with good operational support experience

· Strong attention to details, confident to liaise with internal and external customers

· Strong team management skills to delegate and ensure adequate support is given

· Provides mentorship and guidance to team members, responsible for their performance and career development

Desired

• Ability to work in a fast paced environment and demonstrate high levels of energy in seeking out and achieving new goals

• Adapts communication style to suite audience, projects personal credibility and is a self-starter.

Our Client is seeking Microsoft 365 Support Engineer to join their growing IT team. The ideal candidate will have strong experience in administering and troubleshooting Microsoft 365 services, ensuring the seamless operation of key productivity tools, and delivering exceptional support to users. As a Microsoft 365 Support Engineer, you will work closely with both end-users and IT teams to resolve issues related to Office 365, Teams, SharePoint, OneDrive, and other Microsoft 365 services, while ensuring optimal system performance and user satisfaction.

Key Responsibilities:

• Provide support for Microsoft 365 applications, including Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Exchange On-Prem
• Resolve escalated service requests and incidents from the help desk or end-users related to Microsoft 365 application.
• Assist in the configuration and setup of Microsoft 365 environments, including creating and managing groups, security policies, and conditional access.
• Collaborate with local and regional IT teams and third-party vendors for troubleshooting, patch management, and issue resolution.

An ideal incumbent would possess:

• More than 2 years experience in Microsoft 365 applications
• Strong troubleshooting experience in Exchange on-prem and Exchange Online
• Prior experience in Mimecast or Proofpoint
• Problem-solving and troubleshooting skills
• Excellent interpersonal and communication skills to support regional end-users
• Able to work well in a team environment

If you are interested, click APPLY or email me your resume at [email protected]

Let's speak so then I can share more about this interesting opportunity.

Felicia Romli (R1872446)

KOS International

EA License No. 23S1522

At Optiver we operate without bureaucracy, without hierarchy and without egos. We seek to continuously improve our approach to pricing, execution and risk management. We believe that the rigour with which we approach these problems is a source of competitive edge. We have an appetite to diversify and improve and are always looking for great new talent to bring fresh ideas and perspectives to our trading team. We are uniquely placed in the market with a combination of access to great liquidity through our market-making desks and a progressive risk appetite to leverage upon that.

An exciting opportunity exists for a dynamic Market Risk Analyst to join the growing team at Optiver Singapore. To keep us at the forefront of an ever-changing trading environment, you’ll create and improve our current risk framework and monitoring tools. You’ll analyse risk and market data to solve practical problems.

WHO WE ARE:

Optiver is a tech-driven trading firm and leading global market maker. For over 35 years, Optiver has been improving financial markets around the world, making them more transparent and efficient for all participants. With more than 1,600 employees in offices around the world, we’re united in our commitment to improve the market through competitive pricing, execution and thorough risk management. By providing liquidity on multiple exchanges across the world, we actively trade on 70+ exchanges, where we’re trusted to always provide accurate buy and sell pricing – no matter the market conditions.

Founded in 2021, Optiver's Singapore location is our ninth global office. As a fast-growing office, we have the feel of a start-up, but the backing of a large multinational trading firm. In Asia Pacific, Optiver was one of the first global market makers to establish a presence in the region, with the incorporation of Optiver's APAC head office in Sydney in 1996. Since then, we have expanded our footprint by establishing offices in Taipei (2005), Hong Kong (2007), Shanghai (2012), and Mumbai (2024).

WHAT YOU’LL DO:

As a Market Risk Analyst, you will:

• Analyse market risks of our trading positions in all relevant markets & asset classes
• Build out the existing market risk management governance and control framework
• Advise on limit requests, policies and methodologies around our trading strategies
• Be involved in risk projects that strengthen our risk position, whilst involving multiple stakeholders across the organization
• Work with our software engineering teams to improve our risk systems and support new business

WHAT YOU’LL NEED:

• At least 3 years of experience in a risk, quantitative trading/research or related role
• An adept communicator
• Have good planning and organisational skills, with strong attention to detail
• Have a natural curiosity
• Proactive by nature and can work autonomously
• Enjoy working in a collaborative environment
• Have a practical mindset with the ability to remain calm in a crisis
• Experience with coding (VBA, Python, Matlab or other) is a plus

WHAT YOU’LL GET:

• The chance to work alongside diverse and intelligent peers in a rewarding environment
• We offer competitive remuneration, including an attractive bonus structure and additional leave entitlements
• Corporate health insurance
• Training, mentorship and personal development opportunities
• Weekly in-house chair massages
• Daily breakfast and lunch
• Regular social events including an annual company trip
• A work-from-home allowance and support

As an intentionally flat organisation, we believe that great ideas and impact can come from everyone. We are passionate about empowering individuals and creating diverse teams that thrive. Every person at Optiver should feel included, valued and respected, because we believe our best work is done together.

Our commitment to diversity and inclusion is hardwired through every stage of our hiring process. We encourage applications from candidates from any and all backgrounds, and we welcome requests for reasonable adjustments during the process to ensure that you can best demonstrate your abilities.

Optiver encourages Singapore nationals to apply.

At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do.

We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment.

Be part of a company that values continuous learning, career development, and a relentless commitment to excellence. If you’re ready to make a meaningful impact in the world of property and facilities management, we invite you to explore our exciting opportunities.

About the role

As a Business Support Executive at Knight Frank, you’ll be at the heart of our operations, working closely with the Managing Director to keep things running smoothly. From managing schedules and creating impactful presentations to coordinating key business activities, this role offers you the opportunity to showcase your organizational skills and be a pivotal part of our success.

What you will be doing:

• Provide comprehensive administrative assistance to the Managing Director, including managing appointments, organizing meetings, preparing expense claims, and generating reports.
• Create compelling fee proposals, PowerPoint presentations, and materials for tender interviews, ensuring professionalism and impact.
• Prepare detailed reports and polished presentation materials for board meetings, while recording accurate meeting minutes for timely distribution.
• Coordinate and prepare requests, review documents for accuracy and compliance, and efficiently manage Managing Agent agreements and other administrative tasks.
• Handle incoming correspondence, including emails and calls, responding or redirecting inquiries as necessary.
• Assist with various tasks as assigned by the Managing Director to ensure the seamless execution of day-to-day operations.

We’re looking for someone who’s:

• Able to manage multiple priorities efficiently and with attention to detail.
• Has excellent verbal and written communication skills to interact effectively with stakeholders.
• Proficient in Microsoft Office, especially PowerPoint, Word, and Excel, with the ability to learn new tools quickly.
• Demonstrates initiative in problem-solving and takes ownership of assigned responsibilities.
• Meticulous in reviewing documents and ensuring accuracy in all deliverables.
• Thrives in a dynamic environment and can seamlessly manage ad-hoc duties.

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.
• The chance to work with a global leader in property and facilities management.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

The Role

As the Junior Agency Support, you’ll be an essential part of our operations, working closely with all teams to ensure smooth project coordination and data accuracy. This is a great opportunity to gain hands-on experience in the advertising and entertainment industry while laying the foundation for future growth.

Key Responsibilities

• Media Tracking & Data Entry: Monitor client product appearances in TV shows and movies, recording essential data such as screen time and visibility. Capture screenshots and maintain accurate logs.
• Data Management & Reporting: Regularly update and audit databases, generating reports on media placements to ensure data accuracy and completeness.
• Inventory Management: Assist with overseeing client inventory, handling receipts, logging, shipment preparation, and returns. Conduct quality checks and track inventory status.
• Project Support: Provide administrative support to Account Managers and Product Relationship Managers, ensuring smooth project coordination and timely data entry for ongoing campaigns.
• Social Media Support: Assist with internal social media and marketing.
• Lead Generation & Outreach: Support Account Executives and Production Relationship Managers with outreach efforts to build new production and brand relationships.
• Administrative Errands: Perform general administrative errands as needed, such as coordinating deliveries, managing supplies, or handling ad hoc office tasks.
• Handle other duties as assigned—we all wear many hats!

Experience & Skills

• Education: Diploma or Bachelor’s degree in a relevant field (e.g., Marketing, Communications, Business Administration).
• Fluency in English: Proficient in written and spoken English for effective communication with internal teams and external stakeholders.
• Attention to Detail: Highly organized, with a strong eye for detail to accurately track media appearances and manage data.
• Social Media Savvy: Knowledge of social media platforms, trends, and strategies, along with an interest in media tracking.
• Technical Skills: Proficiency in Microsoft Excel, Google Sheets, and basic familiarity with multimedia tools such as screen recording software, video editing, and file-sharing platforms. Experience with CRMs (e.g., HubSpot, Monday) is beneficial but not required. Must be comfortable with data management and eager to learn new software.
• Time Management: Proven ability to manage multiple priorities, meet deadlines, and deliver high-quality work in a fast-paced environment.
• Communication: Excellent written and verbal communication skills, with the ability to liaise effectively with internal teams and external partners.
• Logistics Experience: Basic experience in inventory or shipment tracking is advantageous.
• Physical Requirements: Physically capable of lifting up to 23 kilograms as needed to support production needs.
• Location Requirement: Must be based in Singapore with reliable access to the Central Business District (CBD). Candidates must be legally authorized to work in Singapore. Visa sponsorship is not available for this role.

Perks & Benefits:

• Competitive salary–– S$3,200–S$3,800/month based on relevant experience
• 14–20 days of annual leave
• Basic medical insurance
• Opportunities for growth and career development in a creative environment

Job Description & Requirements

• Perform end user IT Support
• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

We are looking for a Strategic Support Consultant to join our team in delivering an excellent experience for some of our larger enterprise customers. In this role, you will be the customer’s point of contact for LinkedIn product information and support. You will be responsible for effectively resolving and escalating customer issues while also ensuring customers are utilizing our solutions and tools to meet their business objectives.

Responsibilities:

• Provide dedicated support to LinkedIn Talent Solutions clients
• Collaborate with Strategic Support Partners to provide the best member experience
• Work with a small book of accounts and within a queue-support model with specific daily targets on client satisfaction, responding to clients in an effective and efficient manner
• Analyze and understand clients and their businesses to provide consultation of products/features, answering all product inquiries and questions
• Conduct phone calls with admins and license holders to answer inquiries, provide technical assistance and best practices in regard to license functionality
• Establish effective working relationships with managers, cross-team members and co-workers to ensure excellent information flow and feedback on process, policy, and product changes that will affect users
• Document all communication with users and accounts accurately and in a timely manner via system tools
• Ensure that all issues are escalated appropriately to the correct internal departments and management

Basic Qualifications:

• 2+ years of experience in one or more of the following areas: customer support, complaint resolution, or sales/ account management supporting a product/solution utilizing multiple communication channels (email, phone, and chat)
• Fluent in both verbal and written Japanese (Bilingual or Japanese language test N1 level) and English

Preferred Qualifications

• Experience working in Internet companies
• Experience in technical and product support/troubleshooting
• Experience analyzing data, trends and client information to identify product or service growth opportunities
• Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
• Excellent verbal and written communication skills

Suggested Skills:

• Relationship management skills
• Time management skills
• Problem solving skills

This is a 1 Year Contract role. (Subject to renewal)

Salary Range: Up to SGD 5,500.00 per month

We are seeking for a highly motivated individual to provide onsite IT support/ServiceDesk to the Singapore users and support the IT team in Project rollouts.

Your main responsibilities will include the following:

Onsite Support

• Support for local IT room and MTR setup
• VIP support for IT related topics
• IT Asset inventory maintenance (Deployment and redeployment for DaaS and non-DaaS)
• IT Shop admin and support
• Responsible for TAF related ticket creation and escalation (ServiceNow)
• Supports SEA general IT related issues and topics (once a week)

Service Delivery

• Support and advise end-user on system functions and release
• Follow up on preventive actions and ensure implementation of tasks.
• Maintain system configurations based on business usage/setup
• Ensure the team use correct methodology, templates and tools to support service delivery process
• Responsible for Non-TAF ticket escalation and resolution from local Business

General IT functions

• Support CIO on special task and activities i.e Business intelligence, IT workshops and digital innovation
• Support IT in accordance to IT guidelines, security standard, risk control, reporting, communications
• Continuous Improvement activities throughout the whole local IT and SEA organisation
• Following up on delivery of IT vendors for local IT services and hardware
• Support onboarding/offboarding process for all employees of SEA
• Day to day support for general IT topics but not limited to

IT Project Support

• Supports approved project rollout (Windows and system upgrade, Infra-related topics)
• Support cross-department projects
• Provide status update on project activities to local IT Organization

And any other suitable tasks assigned.

JOB REQUIREMENTS

• Relevant Tertiary Education in business management and/ or IT management.
• Experience in Unix, Wintel, M365 and other IT technologies are preferred.
• Experience in IT Project coordination/Support Understanding of and commitment to IT as a service function
• At least 2~3 years or more end-user IT support experience
• Good understanding of relevant business processes & applications as the international sales organization, understanding or business processes as governance tool to secure compliance and efficiency
• Very self-reliant working style
• Working in an international and intercultural context
• Good spoken and written English
• Good planning and organizational skills
• Good communication and training skills
• Independent and a self-motivator
• Servicedesk support for Business end users
  

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified
Email resume to [email protected]
People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9722
http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1111371
Posting Personnel: Tiffany Ong Meng Yen

Team Summary

The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development, and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Client Contract Management (CCM) team supports Visa’s global strategy by managing the governance and contracting process of client contracts (from draft development and negotiation through to securing internal approvals, execution, auditing and reporting).

What a Contract Analyst, Client Contract Management does at Visa:

This role is an individual contributor within the AP CCM team based in Singapore office. The ideal candidate will be self-directed, analytical and a strategic thinker.

• Serve as the key CCM contract owner for the assigned markets in managing and facilitating client contract administration process which includes reviewing and processing contract requests, contract drafting, stakeholders’ approvals, contract issuance, and execution within agreed Service-Level Objectives (SLOs).
• Liaise with various stakeholders including Account Executives, Products, Legal, Finance, Audit etc to ensure that contracts are developed and approved consistently and promptly in accordance with relevant policies and procedures.
• Manage post-contract administration activities including and not limited to distribution of contract information to all necessary stakeholders, handling of hardcopies, contracts filing, database management, audit enquiries, and other post-execution activities.
• Maintain accurate and timely records and documents associated with all contracts for management reporting, capacity planning, as well as for audit purpose.
• Identify and implement process improvements for assigned markets and / or contract types, and provide value-add services to our stakeholders and business partners.
• Participate in special assignments and providing ad-hoc support and reporting as required, including but not limited to supporting other regions’ colleagues as needed.

Why this is important to Visa

The Contract Analyst is a subject matter expert in managing and administering client contracting process, from contract drafting request through to executed contract distribution, by working with various stakeholders of all levels. Subjected to audit reviews, Contract Analyst, as part of CCM team, ensures designated contracts are aligned with business processes and controls established by various Visa corporate policies and compliant with industry-specific rules and regulations, while continually looking for opportunities to optimize such process and controls.

Projects you will be a part of:

As part of the CCM team, you will get the opportunity to work on strategically important projects for Visa in addition to the core responsibilities of a Contract Analyst. This includes, but not limited to:

• Collaborating with our stakeholders including other region CCM colleagues, Legal, Finance, Sales, Products, Client Services etc, continuously looking for opportunities to optimize CCM processes and workflow to drive process improvements and efficiency;
• Participate in special assignments and providing ad-hoc support and reporting as required, including supporting other regions’ colleagues as needed.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.