• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization.

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

Customer Support Specialist

• Working Days: 5 days Monday – Friday
• Working Hours: | 9am – 6pm
• Location: Pioneer
• Salary: $2,600 – $3,000 + $200 Transport Allowance

Job Description:

Warehouse operation management

• To manage inbound and outbound cargos and operation activities.
• To be responsible for maintaining acceptable and accurate inventory levels.
• To communicate and coordinate with warehouse operation team according to customer requirements.
• Handle Transportation arrangement and co-ordinations.

Team management

• Support Team work on daily reporting such as inventory report, warehouse and distribution tracking report.
• Work on monthly billing report for transportation and warehouse customers and do system invoicing.
• Communication with customer to receive orders and enhance customer satisfaction.
• Willing to take challenges and work offsite for different projects in the future.

Quality control and continuous improvement

• To assist with warehouse team leader/Manager for quality control and continuous improvement.
• To propose to warehouse team leader on continuous improvement schemes.
• To conduct the cost saving within the team.
• Monitor bonded (duty unpaid) cargoes, tally inventory with Singapore custom record.
• Monitoring products inventory and make sure the accuracy between physical stocks and system quantity.

Job Requirements:

• Diploma in Logistic Management / Supply Chain / Business Management.
• Minimum 2 years’ experience working in a warehouse environment preferably in a logistics, freight forwarding or related industry.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

To support Fund / Investment Manager in evaluating, structuring, executing, and managing investments:

· Responsible for building and/or reviewing financial models and financial analysis.

· Preparation of approval papers for investment proposals, including market research, deal structuring, business case analysis, financial analysis, sensitivity analysis, and risk assessment.

· Execution and management of investment deals, including conducting appropriate due diligence.

· Liaising with various functions within SDPLOG joint venture as part of the fund management scope, including with development, leasing, finance, and asset management teams.

· Participate in capital raising for existing and future funds including drafting and preparation of prospectus, information memorandum and responses to investors' Q&A / due diligence.

· Assist the Fund / Investment Manager in drafting periodic reports to investors and relevant regulators.

· Monitoring of investment performance and ensuring compliance with investment standards and regulatory requirements.

· Research and monitoring of market trends, competitors, risks, and other relevant areas relating to existing and future investments / funds.

• Concrete project timelines
• Exposure to latest technology

About the company

Our Client is a MNC with offices across Asia, Europe and US. As part of their expansion plan in Singapore, they are now hiring for a Oracle HCM Consultant / Oracle HRIS Specialist to join their team.

Responsibilities

Your role involves:

• Providing support and implementation of Oracle HCM (Oracle Core HR, Payroll, Talent Management, Recruitment and etc)
• Translating business requirements to technical specifications
• Leading project implementation (migration to Oracle Cloud)
• Identify opportunities to improve design and performance across multiple functions

Skills and experience required
As a successful applicant, you will have at least 3 years of experience in Oracle HCM (Oracle Core HR, Payroll, Talent Management orRecruitment). Candidates should have proven track record in engaging with senior business stakeholders. Exposure to OracleCloud will be of added advantage.

Candidates with proven track record in regional/global will be of added advantage.

Whats on offer
This is an excellent opportunity to join an established stable end user environment. You will get the opportunity to lead high value projects globally with exposure to latest technology.


To apply online please use the 'apply' function, alternatively you can contact me at https://www.linkedin.com/in/hoonteck-nologyrecruitment. (EA: 94C3609/ R1219669)

Please note that this role can be based in either Hong Kong or Singapore

Role Objective

Support Chubb Life Global Pricing Actuary in analyzing and reviewing product development, pricing and business strategy and plan across all Chubb Life markets including Asia-Pacific and Latin America regions (may evolve to be more focused on specific markets). This role will work with various Local and Global teams to ensure the robustness and appropriateness of the product development, pricing, and product approval, while complying to internal process and governance.

Responsibilities

Product Pricing

• Support the Global Pricing Actuary in reviewing product manual submissions. Perform further analysis or risk assessment as and when needed.
• Ensure the product pricings are robust and appropriate in accordance to the latest assumptions, guidelines, underwriting process, and pricing frameworks.
• Provide pricing support for new distribution deals, new partnership opportunities, or other business development activities.
• Identify any gaps and enhance existing product review and approval process and management reporting on products.
• Provide support in enhancement of existing pricing methods, assumption development, or profitability measurements (e.g. VNB) as required to keep methodologies relevant in light of changes in regulations, market conditions, capital or accounting standards (e.g. LDTI).
• Conduct pricing deep dive into key markets’ business to identify risks, challenges and action items.
• Develop, maintain, and enhance tools for product pricing review and monitoring.
• Track and follow-up on all product approvals that are pending with the Group Product Team.
• Prepare materials and participate in Product Approvals meetings.

Pricing Projects

• Support the Global Pricing Actuary with various internal projects.
• Collaborate and coordinate with various Local and Global teams, and any external consultants to ensure timely and successful delivery of the projects.
• Prepare materials and participate in Project meetings.
• Support Chubb Life annual business planning

Product development, business strategy and deal support

• Collaborate with GO Product Specialist and local operations to develop business strategy and product pipeline.
• Actively participate in local countries annual business planning. Monitor and oversee business plan execution from product/pricing perspectives.
• Collaborate with and support local countries in M&A and partnership opportunities from product and pricing perspectives.

Qualifications

• Recently or nearly qualified Life Actuary (FSA or equivalent)
• A minimum of 5 years of actuarial experience in the life insurance industry (preferably in pricing/data analytics)
• Familiarity with regulatory and product landscape of key APAC markets
• Understanding of other reporting regimes besides Local Statutory (e.g. U.S. GAAP, LDTI, IFRS17) is a plus
• Strong modeling skills (MS Excel); knowledge of actuarial software (e.g. Prophet) and programming languages (e.g. Visual Basic, SQL) is a plus
• Speaking additional language (e.g., Chinese, Korean, Spanish etc.) is a plus

Skills Required

• Strong analytical and technical skills, plus strong organizational skills with an ability to prioritize whilst managing various projects and resources.
• Excellent interpersonal and communication skills, ability to effectively present and explain complex concepts to a non-technical audience.
• Dynamic, energetic and shows initiative to learn new concepts.
• Commitment to understanding the actuarial and commercial aspects of the life insurance industry which are crucial for the successful operation of a global life company in developing international markets in Asia and Latin America.
• Genuine aptitude for working in an energetic and entrepreneurial small team environment and demonstrates the ability to work well with colleagues across functions and geographies.
• Ability to meet tight deadlines and work extended hours and weekends when required.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law. For additional information about Chubb or its services, please visit our www.chubb.com

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization.

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

Job Duties:

• Responsible for planning, scheduling and coordinating demand/supply management, business processes and/or manufacturing/delivery of products and services to company policy and country regulatory requirements.
• Partners with stakeholders to identify/implement opportunities for business process improvement to effectively manage costs, integrate new and existing businesses, and adapt to changes in the business and regulatory environment.
• Time horizon is typically focused on less than six months for forecasting/planning.
• Leading and working with cross-functional teams, creates and implements plans that enable the execution of business strategies.
• Participates in the process by which demand signals are developed, validated for alignment with transition plans, supply constraints identified, and an executable plan defined that meets financial and market share goals.
• Scope includes business execution processes related to lifecycle planning; order management (including allocation management, Available to Promise (ATP) / commit processes, business attainment tracking); logistics management (including inbound/outbound coordination and consolidation of domestic and international systems to support shipments); and inventory management (including analysis, optimization and velocity).
• Partners cross-functionally to develop, track and manage business metrics for the organization (may include customer availability, service levels, on-time delivery, supplier response time (SRTs), supply chain costs and inventory).
• Entry: Applies basic foundation of a function’s principles, theories and concepts to assignments of limited scope.
• Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.
• Exercises independent judgment within defined parameters.
• Develops expertise and practical knowledge of applications within business environment.
• Acts as team member by providing information, analysis and recommendations in support of team efforts.

Requirements:

• Diploma and above (Diploma must have 2 years experience)
• Experienced in SAP S4 Hana, Excel
• Able to work overtime if needed

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Tender Analyst – Asia Pacific

Our client is US Logistics Company that is expanding its network in Singapore. They are now actively looking for a Tender Analyst – Asia Pacific to further develop a long-term partnership in this sector. We are seeking a highly organized and detail-oriented Tender Analyst to join our team. As Tender Analyst you will be responsible for supporting the Manager – Regional Tender Management, Asia Pacific in managing the tenders within the Asia Pacific region.

• Role: Tender Analyst, APAC
• Remuneration: Max SGD 6000
• Location:Singapore

ESSENTIAL FUNCTIONS:

• Responsible for managing the tender process (request for quotation/request for proposal) of targeted customers for the Asia-Pacific region.
• Focus on RFQs with Intra Asia emphasis or Asia Target customers including analyzing, coordinating, and pricing to structure a customized solution package.
• Cooperate with and support other regional tender teams as per internal tender process.
• Coordinate with internal stakeholders for pricing strategy and internal support.
• Maintain internal tender process monitoring database, reports and other key information.
• Consultant to Asia Pacific countries pricing/ tender unit.

QUALIFICATIONS:

• Strong industry knowledge including various carriers and trade routes.
• Strong interpersonal and communication skills.
• Possess excellent skills in project and time management as well as written communication.
• Superior software skills in Microsoft Office Suite, especially Excel; as well as a strong aptitude with numbers and the ability to ensure accurate data translation and analysis are essential.
• Able to work independently within a team and perform under pressure.
• Well organized and think out of the box.
• Professional image, polished presentation.
• Positive enthusiasm and pragmatic approach.
• Detail oriented with strong planning, organizational and analytical skills.
• A go-getter and one that embraces integrity, teamwork and perseverance in your work attitude.
• Ability to work under pressure and handle multiple priorities and initiatives

EDUCATION AND EXPERIENCE:

• Between 1 – 3 years direct experience in general freight and/or forwarding.
• Minimum Tertiary education preferably in Logistics or Business.

Company Reg. No.: 201131609D | License No.: 11C4684 | Ahmed Umair

• Maintaining contacts with airlines, trade, industry and government bodies to keep abreast of information and economy/market developments
• Manage daily shipping co-ordination of shipments by air, sea (export/import/3rd party/local delivery)

Requirements:

• GCE O Level and above
• At least 2 years of working experience as Sales admin

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description:

Responsible for ensuring adherence to SDLC, Capgemini's client-specific rules, and policies, while providing robust support to Program Managers and Project Managers to enforce governance and promote strong synergy across all teams.

Key Responsibilities:

1. Budget Planning and Consumption Tracking:

- Co-ordinate yearly investment and expense registration.

- Ongoing tracking of investment and expense utilization.

- Central recording of Expense/Investment purchases with signed contracts.

- Remind PICs to renew maintenance contracts before expiry.

2. Project Status Tracking/Reporting:

- Populate Monthly Project Status for each FY based on approved investment items.

- Co-ordinate and review monthly updates.

- Reflect up-to-date investment spending.

3. System Risk Governance:

- Maintain a central repository of audit/Risk Acceptance items.

- Track and remind PICs of committed timelines to avoid missed deadlines.

- Co-ordinate annual System Risk Assessment (SRA) exercise.

- Co-ordinate annual Business Continuity Plan (BCP) review exercise.

- Manage and co-ordinate specific audits as assigned.

4. Vendor/Resource Management:

- Maintain a central list of vendors.

- Maintain the WIO/WFH schedule of staff/vendors.

- Monthly review timesheets of in-source vendors for invoicing.

- Monthly review of staff and vendor accounts/access.

- Facilitate smooth onboarding of vendors/staff.

5. Team Operating Framework and Process Improvement:

- Guide the team on key processes relevant to their roles.

- Guide/direct the team on processes or obtaining additional assistance.

6. Team Process:

- Devise supplementary processes/guidelines to guide the team.

7. Specific Major Projects:

1. Detailed project-level budget tracking/reporting:

- Track forecasted and actual payment milestones.

- Report project financials.

2. Review project deliverables to ensure conformance to SDLC requirements.

Candidate Requirements:

- Degree in Banking/Finance/IT.

- Minimum of 5+ years of relevant experience in project management and PMO role, including managing schedules, financials, and resource demands.

- Excellent working knowledge of MS Word, Excel, PowerPoint, MS Project, Power BI.

- Strong organizational and analytical skills, meticulous with details.

- Excellent communication skills and ability to communicate effectively with stakeholders.

- Able to multi-task and perform well under pressure.

We are looking for an Business Analyst for a large-scale project. This is a permanent role with a global IT service leader.

• Excellent interpersonal and communication skills
• Knowledge and experience of analysis techniques, ideally of using a formal analysis methodology in the building of solutions. (Some knowledge of analyzing relational data would be beneficial.)
• A high level of attention to detail with strong documentation skills
• Ability to work independently and as part of a team
• Development of a fully inclusive workforce.
• All applications for employment are assessed purely on merit, against the capabilities and competencies required for the role.
• Business process flows, RACI, ensure nonfunctional requirements are captured

About Us:

Zone IT Solutions is Australia based Recruitment company. We specialize in ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney, Singapore, and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization.

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization.

• Strong understanding of desktop operating systems (Windows, macOS).

• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

As a Data Analyst, you will collect and analyze data to identify trends and provide the team and Management with valuable information that they can use to improve operational and businesses practices and trends.

Your main duties include identifying, gathering, analyzing data and making their insights accessible to the company through easy-to-understand graphs, charts, tables and reports. From time to time, you may also be required to assist the IT Engineer in supporting end user technologies, including desktop, printers, devices and potentially network and systems of all types, providing technical support and ensuring the whole company runs smoothly.

It is expected that the candidate has a very fine eye for detail, experience as a Data Analyst, and a deep understanding of the popular data analysis tools and databases.

A successful Data Analyst must be detail-oriented, proactive, and have a strong Emotional Quotient (EQ) to manage and resolve conflicts. To quickly establish trust and confidence in their abilities, the individual will work collaboratively, and must be able to communicate effectively with the Client, Fortis Construction Pte. Ltd. team, subcontractors of all tiers, as well as the equipment vendors and their agents. 

Responsibilities Specific to the Role:

• Develops and manages data dictionaries and documentation of data reporting standards
• Build dashboards and reports to visualize and interpret business data in supporting business decision making
• Collaborate effectively on team projects and work autonomously on individual work as appropriate
• Assist IT Engineer to provide IT support by monitoring and maintaining the company computer systems, installs and configures hardware and software, and solves technical problems

Control Risks' Embedded Consulting practice is growing in Singapore and we have a great opportunity for a Senior Intelligence Analyst to join us as part of a dedicated team, embedded within a high profile, international technology company.

The Senior Security Intelligence Analyst will be a key member of the Global Security Intelligence team as they collect, curate, and disseminate current and forecasted risk intelligence in a timely manner to partners and stakeholders. This position will also work to edit and compile written analysis by the Junior Analysts.

Responsibilities:

• Monitor and analyse geopolitical and global events identify and assess threats the client's specific global operations, assets, and personnel.
• Provide major vent safety and security assessment, forecast, and vulnerability reports.
• Oversee production of analysis by the Junior Analysts on the team.
• Conduct site and travel vulnerability assessments to ensure the safety of the client's employees and locations.
• Support location-specific intelligence, including active and archived alerts; city and country intelligence; and interactive maps.
• Drafting comprehensive, well-researched, and articulate analysis products providing tailored research for client-specific needs.
• Define priorities for in-depth analysis of selected locations relevant to the client's global interests.
• Lead production of specific briefings or presentations.
• Other responsibilities may develop with programme growth.

• A bachelor's degree in history, political science, international relations, intelligence analysis, or a related discipline.
• 5-7 years of experience in related global risk and threat analysis experience required.
• Experience in collection and analytical methodologies.
• Experience in editing and compiling written analysis.
• Keen understanding of social media monitoring techniques.
• Proficiency in client workspace product suite; the ability to present information in a graphic format and concise reports.
• Excellent research, analytical, writing, and verbal presentation skills.
• Ability to quickly adapt to the external environment and organization.
• A strong customer service focus and ability to build and maintain trusting relationships.
• Ability to be a positive and effective team member.
• Ability to effectively manage multiple projects simultaneously and prioritize.

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

• Deliver superior End User Experience while ensuring a managed, secure End User environment 

• Support various LOB users through direct end-user support or through projects that deliver changes to the end-user environment

 • Assist the Service Delivery Team in keeping desktops in compliance with Bank standards Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment

 • Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology 

• Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate

 • Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency 

• Assist with patching and upgrading end user devices 

• Address quality and schedule conflicts 

• Availability for ad-hoc work after hours and on weekends where necessary

 • Ability to work in a high-pressure, fast moving environment 

 • At least 5 years of experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector

 • At least 3 years’ experience on trading floor experience with Bloomberg, Reuters & trading platforms 

• Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments

• Knowledge of Desktop Services security and access standards and practices 

• Basic understating of networking and server technologies

 • Proficient in supporting a Windows 7 desktop environment & Microsoft suit of applications 

1. Test Planning and Strategy:

• Collaborate with cross-functional teams to understand project requirements and define comprehensive test plans.
• Develop test strategies, test cases, and test scripts based on project specifications.

Manual Testing:

• Execute manual test cases to ensure the functionality, usability, and performance of software applications.
• Identify, document, and track software defects to resolution.
• Perform regression testing to validate the impact of bug fixes and changes.

Test Documentation:

• Create and maintain detailed test documentation, including test plans, test cases, and test results.
• Generate and communicate test summary reports to stakeholders.

Collaboration:

• Work closely with developers, business analysts, and other team members to ensure effective communication and collaboration throughout the software development life cycle.
• Participate in project meetings, providing testing status updates and raising any issues or concerns.

Quality Assurance:

• Contribute to the improvement of the overall software development and testing processes.
• Identify opportunities for test automation and collaborate with the automation team to implement automated test scripts.

Training and Knowledge Sharing:

• Stay current with industry trends and advancements in testing methodologies.
• Share knowledge and best practices with team members.

• Proven experience as a Test Analyst or Manual Tester in software quality assurance.
• Experience in Banking domain is preferred
• Solid understanding of software testing concepts, methodologies, and best practices.
• Proficient in creating and executing manual test cases.
• Strong analytical and problem-solving skills.

Morgan McKinley is hiring an IT Business Analyst (Singaporeans only) to join the team for a 12 months contract with possibility to extend or to go permanent!

Roles and Responsibilities:

• Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements.
• Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.
• Proactively research, identify, and specify solutions to problems.
• Support and conduct visualization, user experience and configuration elements of solution design.
• Document requirements specifications using high-maturity methods, processes and tools.
• Support requirements management and change management processes.
• Support aspects of the business cycle, including proposals, feasibility studies, and
  implementations.
• Consider the business implications of the application of technology to the current business environment.
• Develop and execute acceptance test plans and test cases
• Specialized: developing structured user manuals and training; business rules modeling; develop and executing acceptance test plans
  

Job Qualifications:

• Bachelor's degree in a technical or business discipline or equivalent experience
• Minimum of 2 years of related experience or a Master’s degree and up to two years of experience.
• Experience is Public Sector implementation is an advantage

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

about the company
Our client, one of the biggest insurance broker globally and focus on commercial and general insurance.

about the job

In this position as a Claims Support Specialist, you will be working alongside with a team of 4 others and supporting them with incoming documentation from clients and underwriters. This would be an exceptional opportunity to collaborate and work with a leading global insurance broker and gain exposure working with different clients in the Property & Casualty claims space.The ideal incumbent should come with experience using tableau and basic understanding of dashboard.

skills and experience required

• Highly motivated, team player with good interpersonal skills
• Experienced using tableau (work, school or projects inclusive)
• Understanding of Dashboard and ability to craft for management reporting purposes
• Strong communication and written skills
• Ability to navigate swiftly in a fast-paced environment

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

As part of the overseas department team, you play an essential part in the overseas customer service team to ensure that our customer service agents are equipped with the necessary skills and knowledge to deliver a high quality of service to our clients. Being a high growth electronics company, we are looking for a candidate who will be a strong self-starter with critical thinking to achieve after sales success. This candidate will help us drive up customer service quality audit excellency by going far and beyond, delivering the best possible value and service to our customers.

Responsibilities of a Quality Assurance Analyst (AU/PH) but are not limited to:

• Regularly monitor and evaluate customer interactions with our various teams via phone calls, emails and chats on Zendesk, Social Media, Lazada, Shopee & Amazon
• Analyse data and prepare weekly reports on quality assurance findings, identifying areas for improvement.
• Provide constructive feedback and coaching to improve customer experience and team performance/adherence to quality standards
• Collaborate with the CS team leaders to identify opportunities for process improvements and training needs through weekly calibration sessions
• Assist in any additional ad-hoc duties

•  Minimum 1 – 2 years of experience in Customer Service with experience in delivering training and performing quality assurance
• Proficiency in using Zendesk or equivalent CRM, quality assurance tools, and Microsoft Office Suite (Excel, Word & PowerPoint).
• Attentive to details
• Ability to pick up new skills promptly and proactively
• Excellent communication and interpersonal skills with the ability to liaise with stakeholders across various teams.
• Strong understanding of business needs with a customer-first mindset
• Independent and enjoy working in a fast-paced environment

• At least 2-3 years’ experience in business intelligence, consultancy, or data research
• At least 2-3 years’ experience in an editorial or analytical role
• Proven experience in analysing complex company financial data and company due diligence, and making consistent assessments of a company’s financial standing

This position presents an exciting opportunity for an energetic, results-driven, and personable individual with a strong analytical and data experience.

Job Description

• Produce an agreed number of credit reports per month against volume and timeliness KPI and support the Credit Risk Team Lead – APAC to ensure the regional and global targets are met
• Actively research and analyse companies, shipping, and financial markets as well as other relevant data and information to make confident and concise credit risk judgements while displaying knowledge and integrity
• Support the Credit Team Lead in training and onboarding Credit Report Analysts, mentoring and coaching junior colleagues, and contribute to training materials and process improvements
• Grow and maintain a network of contacts via phone and email by engaging in proactive information exchange, acting as a brand ambassador of Lloyd’s List Intelligence
• Ensure that any critical and non-critical errors in output are flagged and escalated accordingly
• Support the Credit Risk Management Team by being a regional go-to person for company analysis SME and therefore attend client calls when required alongside sales and/or product management, and when required support our account managers on networking events and relevant conferences
• Stay abreast of market news and new Seasearcher product developments and functionality covered in Go to Markets and continually develop your understanding of the maritime industry to enable high quality writing on the profile of the company
• Foster collaboration and share information with other in-house data teams that research company ownership structures, to optimise the quality of data

• At least 2-3 years’ experience in business intelligence, consultancy, or data research
• At least 2-3 years’ experience in an editorial or analytical role
• Proven experience in analysing complex company financial data and company due diligence, and making consistent assessments of a company’s financial standing
• Proficiency in written and spoken English
• A customer-first approach and strong time management skills and ability to produce high quality content within set deadlines
• Ability to compile training methodology and feedback documents to drive output enhancements is a pre-requisite
• Advanced OSINT research skills is a requirement
• Strong stakeholder management is required in this role, across all areas of the business
• A flexible, can-do attitude with the ability to manage several ongoing tasks at any one time

• Perm
• Attractive Leave Benefits
• Work from anywhere policy
• Medical & Insurance Coverage

INVESTMENT ANALYST

Auric Pacific Group

Auric is a Singapore-based private investment firm with a portfolio of well-established companies. Auric Group’s competitive advantage comes from its active management and operational focus, providing deep sectoral knowledge and strategic insights to support its portfolio companies. We believe this allows us to better identify winners that will drive superior returns for our investors. We employ a bottom-up approach to evaluating companies, analysing their business fundamentals in the context of their industries and the secular trends to which they are exposed.

Responsibility

- Investment evaluation and execution of investment opportunities, including:

· Building of financial models;

· Oversight of transaction due diligence (including planning due diligence workstreams and management of transaction advisors);

· Preparation of investment memorandums for transaction approval;

· Deal structuring and other transaction-related matters

- Development and execution of value creation plan for portfolio companies, including:

· Formation of growth strategies, post-acquisition integration

· Analysis and quantification of growth and operational improvement initiatives

· Collaborate with management teams to design and execute on value creation plans

- Other corporate development activities, including research on potential business development and investment opportunities (including M&A)

Requirements

The ideal candidate for this position should possess the following:

- 1-2 years of work experience

- Technically sound in accounting/finance with strong analytical and problem-solving skills

- Strong project management capabilities and able to handle multiple projects simultaneously

- Prior training and experience in corporate finance, financial/commercial due diligence, M&A, public/private investments and/or strategy preferred

- Excellent communication and presentation skills

- Able to work collaboratively and independently

Students who graduated in December 2023 or graduating in May 2024 are also welcome to apply.

Application

Please send your applications to [email protected].

About the company
A stable and prestigious MNC with strong global presence and offices in over 50 countries, are known for adopting technology to their solution, as well as, their diversity and great culture. Due to business needs, they are looking for a Regional Financial Analyst (individual contributor) to join their team in Singapore.

About the job
You will be responsible for the full financial planning and analysis responsibility to support the strategic direction for the regional business. As a key-go-to person, you will provide micro and macro analysis on the full P&L to the markets, business divisions, corporate, management and stakeholders. You will be involved in monthly reporting and operations, and planning and budgeting. You will also be involved in reviewing process improvement initiatives and projects using business intelligence tools.

Skills and experience required
A recognized degree with at least 6 years of regional FP&A experience (including, P&L forecast) in a MNC environment with prior intermediate experiences in business intelligence tools. You are structured, highly analytical, excellent interpersonal skills, strong finance business partnering to liaise with the different stakeholders and proficient in Excel (including, pivot-table).

Why is this a good role
This role offers a compelling combination of stability and global engagement. With a consistent and secure work environment, you'll have the opportunity to collaborate with diverse stakeholders spanning various geographic regions. Additionally, the company places a strong emphasis on fostering diversity, stability, and internal career mobility.

To apply online please use the 'apply' function, alternatively you may contact Stella Tan at 6510 1350 (EA: 94C3609 \R1984239). Consultant-in-charge: https://www.linkedin.com/in/sgtanstella/

Our specialised and growing team is looking for a highly skilled Application Support Analyst to join us. The Application Support Analyst plays a critical role in maintaining the smooth functioning of our bespoke applications and in performing IT support duties. As an Application Support Analyst, your job duties will encompass performing root cause analysis of application issues, providing support for our hardware, sustaining user account management for network, email, and other applications, and developing corrective action plans following the industry standard ITIL framework, which includes incident, problem, and change management.

You will also be responsible for writing, maintaining, and managing a knowledge database of issues and their resolution or workarounds. Additionally, you will need to execute and deliver regularly scheduled application tasks and processes on time. Building strong and close working relationships with key business stakeholders and end-users is essential to the role. You will also be expected to assist with testing system upgrades, releases, and enhancements for production acceptance, identify opportunities for systems improvement and actively contribute to their implementation. As part of a virtual, distributed team, you will work on key projects to develop, enhance, and implement systems.

This position ensures seamless business operations across various organisational units, such as Trading, Operations, Invoicing, Credit, and Legal. The ideal candidate should have experience working in a dynamic environment and demonstrate a proactive approach to problem-solving, end-user training, and comprehensive documentation. By being part of our team, you will be the face of our applications, playing a vital role in upholding the operational excellence that empowers our diverse business functions.

MAIN RESPONSIBILITIES

• Be part of the front-line Application Support team resolving incidents and service request queries.
• Ensure all guides and training materials are available and kept up to date in accordance with the latest changes.
• Take ownership of incidents, service requests and problem tickets that are assigned to the Application Support Team in Service Desk Plus.
• Ensure incidents are acknowledged, updated, and resolved within the defined SLA.
• Escalate incidents where appropriate and liaise with the Head of Application Support to ensure prompt resolution.
• Innovate and work with the Head of Application Support to implement improvements, automation and self-service capabilities into existing processes and applications, reducing the number of tickets coming into service desk plus.
• Ensure Problem tickets are kept active, updated, and resolved in line with the Problem management process.
• Gain a comprehensive understanding of our trading application and be the subject matter expert.
• Provide daily assistance to users of the system across different departments and locations.
• Work with the Head of Application Support to monitor application usage, identify knowledge gaps, and report on areas for user education to optimise effectiveness.
• Provide a high level of support on operational issues.
• Provide training to new and existing users.
• Keep up to date with key enhancements and developments and communicate this to end users.
• Support User Acceptance Testing for new releases.
• Assist in ad hoc business needs.
• Provide direct support on IT support issues, and keep users informed of issues or concerns.
• Troubleshoot and resolve certain levels of IT support issues such as printers, Citrix Desktop and Teams.
• Create and maintain user accounts via Active Directory.
• Support the installation, configuration, and maintenance of software and hardware components of computer and network systems.
• Releasing email from Mimecast.

KNOWLEDGE, SKILLS, AND EXPERIENCE

• Experience with using and documenting bespoke applications and the ability to become a subject matter expert for the application within a short period of time.
• Experience in providing training to stakeholders and end users.
• Analysing and determining the root cause of recurring issues.
• Active Directory knowledge a plus
• Logical thinking ability, proactive attitude, and the capacity to work both independently and as part of a team.
• Experience with using ITSM tools such as Service Desk Plus, Service Now (SNOW) or Zendesk.
• Strong work ethic and personal accountability.
• Some SQL knowledge.
• A proactive and adaptable individual who is willing to take on additional responsibilities to cover for the Application Support team during peak periods such as annual leave or illness.
• Excellent communication skills, capable of conveying information at both technical and non-technical levels.
• Capability to thrive in a fast-paced work environment, coupled with the experience of working in an entrepreneurial trading environment.
• Experience with desktop operating systems, including Windows 7, Windows 11, and Mac OS.
• Ability to troubleshoot and resolve data-related issues.
• Excellent orientation towards customer and internal stakeholders, with the ability to effectively listen and respond to user queries.
• Flexibility and self-motivation, with the ability to prioritise tasks effectively under time constraints, handle pressure, and meet deadlines.
• Hard-working, goal-oriented and with a high level of energy and enthusiasm, able to
• operate efficiently, effectively, and professionally within a fast paced, dynamic and results driven business environment.
• Excellent verbal and written communication skills, able to present information in a
• concise, logical manner, and with a level of authority.
• Exceptional time management and organisational skills with the ability to prioritise
• work effectively within time constraints, work under pressure and meet deadlines.
• A flexible and adaptable attitude, with the ability to multi-task and respond quickly
• to changing priorities.

QUALIFICATIONS / ACCREDITATIONS

• A relevant degree in Information Systems, computing studies, IT, or other related fields.
• Experience of supporting business critical applications and customer facing web applications.
• Ideally, experience working with operating systems: Microsoft Office, ERP systems, databases skills (SQL) and using cloud-based applications.
• ITIL Foundation Certificate, ideal.
• Knowledge of oil & gas or energy industry (desirable).

Role purpose:

The on-site analyst role is to ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global Service Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.

Responsibilities:

· Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, implementing file backups, and configuring applications.

· Owns and drives issues to resolution including escalation to specialized resources within the broader IT organization. Remains engaged on issues until resolution.

· Provide Tier 2 technical support for client facilities such as video conferencing and audio conferencing services.

· Lead, coordinate and participate in improvements as they relate to the on-site IT environment.

· Serves as an advocate for the organization’s information security management system. Assists customers to work efficiently within the ISMS framework.

· Test fixes to ensure problems have been adequately resolved.

· Perform post-resolution follow-ups to customer requests.

· Evaluate documented resolutions and analyse trends for ways to prevent future problems.

· Field incoming requests from customers via both telephone and e-mail in a courteous manner.

· Build rapport with customers.

· Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

· Prioritise and escalate problems (when required).

· Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

· Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

· Understands the essential responsibilities of the position and works to continuously to build and improve the skills necessary to be proficient in the role.

· Serves as a back up to the IT Support Technician as appropriate.

· Serves as lead Audio Visual SME for live meetings and events held onsite or at remote locations as requested.

· Supports operates and maintains AV equipment for live meetings and events.

· Provides support and demonstrates expert knowledge for online webinar tools and applications.

· Acts as backup trainer when requested.