• Monday to Fri 8.30 to 5.30pm
• Basic + AWS + VB + Phone allowance
• Great Career Progression

Job Details

• Assist and summarize the monthly closing/forecast of all entities
• Preparation of the forecast, proposal of corrective actions
• Manage consolidation of monthly forecasts with preparation of detailed commentary on variances, investigation of unusual variances leading to resolution of issues
• Develop periodic management reports and presentations
• Assist with daily scheduling, appointments and meetings, and follow up on action items
• Provide administrative support to the Management
• Perform any other ad-hoc tasks assigned.

Job Requirements:

• Team player with strong interpersonal skills with the ability to deal with all levels of people
• Candidate shall have at least 5 years of account or business reporting experience
• Good command of English, good communication and interpersonal skills
• Critical and analytical thinking
• Candidate shall be proficient with MS Office and Power Point applications.
• Excellent problem-solving skills and the capacity to anticipate the needs of the Director.
• Strong attention to detail and accuracy in all tasks performed

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chong Kar Howe

EA Personnel Reg. No.: R23117793

• MNC
• Location: East (Near MRT)
• Monday to Friday 830am to 530pm
• AWS provided

Job Description:

• Manage and build relationships with existing distributors
• Prepare monthly sales forecasts for distributors
• Coordinate with the factory on product details, shipments, and pricing
• Communicate with distributors regarding orders, shipping dates, etc.
• Monitor and track distributors' sales targets
• Oversee aspects of production, sales, and inventory
• Handle Accounts Receivable (AR) collection

Requirements:

• 1 to 2 years of experience in sales support

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Tiang Wan Ying
EA Personnel Reg. No.: R1767473

Overview of Role

Reporting to the Regional Head of Trade Support - APAC, this individual will be part of a team that provides trade support to Oil Trading team. In this role, you will gain hands on experience and learn the mechanics of how settlement team handle shipping documentation and monitor receivables/payments, as well as master the basic knowledge of incoterms.

Responsibilities:

• Prepare and draft invoices.
• Follow up on cargo related documentation.
• Process incoming invoices and monitor payment status
• Letter of Credit related documentation
• Assist with spreadsheet updates.
• Input or update information into trading system
• Filing/ Document Management
• Perform other ad-hoc duties assigned by your manager.

Requirements:

• Degree in Accounting, Finance or any related field
• At least 1-2 years’ experience working in trading environment a plus.
• Adept at using systems.
• Basic Letter of Credit knowledge would be good to have.
• Experience in prioritization and time management skills with ability to work under pressure in dynamic environment.
• Proficient software applications knowledge/ usage (Microsoft office)
• Team player, flexible, pro-active and able to take initiative to complete tasks.

Interested candidates may send in their resume and cover letter directly to [email protected] (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

• Permanent role with variable bonus
• Hybrid
• Experience in financial analysis/ data analyst who analyze business or finance performance

Role and Responsibilities:

•  Collect, analyze, and interpret data to identify trends, patterns, and potential areas for enhancing vessel financial performance.
•  Develop insightful analysis and assist internal stakeholders to provide recommendations with the objective of financial improvement.
•  Track and submit monthly KPI Report to management.
•  Manage business unit’s / sub-business units’ implementation of improvement actions.
•  Conduct benchmarking exercises.
•  Analyse data and provide insights for P&L forecasting and budgeting.

Requirements:

•  Bachelor’s degree in either business administration, accounting, data science, statistics, mathematics, or similar subject from a recognized university.
•  Minimum 3 years of relevant working experience.
•  The expertise to deep-dive and gain insights from data is a must.
•  Excellent charting and graphical representation skills to enable effective communication of insights to management.
•  Driven and a self-starter who enjoys working in a fast-paced environment.
•  Excellent problem-solving skills and a proactive approach to challenges.
•  Proficiency in data analysis, Microsoft Excel and MS PowerPoint. SAP is a plus.
•  Effective communication and interpersonal skills to collaborate with colleagues across departments and various internal and external stakeholders.
•  Proficiency in the English language, both verbal and written.

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

Responsibilities

• Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
• Ensure employee inquiries are properly researched and handled in the most complete and professional way.
• Connect with employees by phone and email to explore their needs and determine level of support required.
• Use your exceptional analytical skills to research and resolve complex and sensitive issues.
• Take ownership in the employee experience and contribute directly to the company culture for all employees.
• Obsess over the customer experience in every interaction.
• Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.
• Provide HR support for non-English speaking colleagues based in Korea and answer their queries.

Requirements:

• Minimum of 2 years related experience in employee support with good working knowledge of the dependencies between company policies, benefits, payroll and HRIS.
• Bachelor's degree or equivalent in Human Resources Management, Business Management or relevant field
• Able to read and write in Korean (TOPIK II Level 5) to efficiently communicate with non-English speaking locals based in Korea, pertaining to their internal HR queries. To require use of Korean language.

Responsibilities:

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Requirements:

• Knowledge and experience on windows 7 OS
• Good to have – knowledge in AD and smart hands and feet support.
• Good to have – knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tool – ex – Service now
• Should have good expertise on EUC tools, remote support tools, MS office and outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management

About the role:

As a Market Research Analyst at Bitsmedia, your primary role will be to perform relevant research, market intelligence, competition, and consumer insights for our digital products. This also includes collecting and studying information about our users, usage trends, products, and services and effectively communicating insights to stakeholders to align future strategies.

The Market Research Analyst sits within the Growth team.

Key Responsibilities:

● Provide relevant research and data around trends, market intelligence, competition and consumer insights in the video streaming and mobile application space

● Collaborate with Content, Marketing and Product teams to understand their insight needs and align strategies with research findings

● Provide both qualitative and quantitative research; design a research project to meet the needs of the business question and determine which methodology best serves the purpose

● Analyze digital market trends, consumer behavior, and competitor strategies to identify opportunities and threats.

● Integrate data & insights from other sources and provide actionable recommendations

● Create data visualizations and reports to effectively communicate insights to stakeholders

Qualifications and requirements:

● Bachelor's degree in Market Research, Marketing, Statistics, Business, or a related field.

● Min 3 years of experience in market research and data analysis, preferably in a digital context.

● Proficiency in data analysis tools and software.

● Familiarity with market research tools and methodologies.

● Experience with data visualization tools (e.g. Tableau, Power BI).

● Strong analytical and critical thinking skills.

● Strong communicator (written and verbal) with experience presenting / socializing insights at all levels of an organization (and especially to non-researchers)

● Ability to quickly get up-to-speed and thrive in an evolving and fast-paced environment, prioritizing and handling multiple projects concurrently, often with little supervision or lack of established process

Responsibilities:

• Handle and resolve end to end post-sales queries in Japanese language for non-English speaking clients (in writing) regarding advertising products across email and chat channels
• Own and drive query resolution through collaboration with Product groups to resolve all types of generic, technical or product queries
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
• Manage escalations workflows with internal teams
• Partner with upstream technical specialists to educate advertisers on product features and common issue types
• Engage and support new product launches across the advertising platform, act as Voice of Customer for fixes and advocate for efficient resolution
• Develop as a subject matter expert across assigned product area and mentor fellow team members

Requirements:

• BA/BS degree or equivalent practical experienc with 4+ years of Technical Customer support or Operations experience
• Business proficiency (written) in Japanese (Min. JLPT N2 or equivalent certifications) to communicate with non-English speaking clients via emails and live chats
• Fluent with social media products usage and basic understanding of Advertising industry
• Experience in a Contact Centre/Service program with any Advertising Tech company is a plus

Interested applicants please submit your resume to [email protected] or click Apply Now button.
We regret to inform that only successful applicants will be contacted. Thank you.

Claudia Kueh Kee Jinq (R1880247)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423

Key Responsibilities

• Assist superior to achieve set objectives
• Liaise and communicate regularly with distributors, dealers and internal stakeholders
• Market monthly reports to superior and stakeholders
• Strengthen Service Network (3S and Service Standard)
  * Continual education and training for distributors/dealers
  * Support Distributors in their service activities including onsite field service
  * Support workshop setup
  * Assist and follow up distributors’ product registration status
• Technical Support for distributors and dealers
  * Support distributors and dealers for technical inquiries
  * MI (Market Information) processing
  * Prepare & issue Technical Bulletin for dealers
• Manage product registration and warranty administration
  * Management of distributors and dealers product registration
  * Warranty administration for dealers
• Any ad-hoc duties assigned by superior

Key Requirements

• Diploma/ITC in Automotive/Mechanical/Marine engineering or equivalent
• At least 3 years’ Technical Service in Automotive/Marine Engineering
• PC literacy and MS office skills
• Good oral and written communication
• Resourceful team player and yet able to work independently
• Able to travel overseas
• Passion in marine industry

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Chong Lih Siean (Jessy)
EA Personnel Reg No: R1547998

Job Responsibilities

• Provide administrative support to the team in the management of global customers.
• Provide support to customers in terms of enquiries, quotations and reports.
• Assist in RFQ process.
• Maintenance of CRM records which includes client and prospect information.
• Responsible for statistics and data collation.
• Data analysis and reporting.
• Assist in the preparation of sales presentations and marketing materials.
• Perform other duties assigned by HOD.

Job Requirement

• Tertiary qualification.
• Proficient in Microsoft Excel, Word and Power Point.
• Strong analytical skills.
• Excellent communications skill, resourceful, creative and willing to learn..
• Strong sense of ownership and commitment in assigned tasks
• Able to work independently in a dynamic environment and demonstrate good teamwork.

Verify employee schedules and ensure new hires understand their roles and duties.

Handle phone calls regarding complaints and questions about orders or further escalations regarding services

Support the manager in Operation

Supervising employees during day-to-day tasks

Interact with customers and learn their needs and specifications

As a Customer Support Specialist (Weekend), you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

In this role, you will:

• Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible
• Identify and diagnose software issues to fix and improve the product experience for our customers
• Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry
• Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall Hubspot experience in mind that grow their businesses better
• Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform
• Be a role model and a trusted advisor by showcasing Hubspot values and a customer centric approach in every customer interaction

We are looking for people who:

• Can commit to working 3 weekdays and both weekends( Saturday and Sunday). Work shifts are from 8- 5pm Singapore time
• Are fluent in English
• Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
• Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily
• Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer
• Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
• Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support
• Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
• Embody our HEART values and add to our company culture

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

• Exciting team lead opportunity with a leading bank!
• Focused in local corporates

You will prepare and review credit applications, financial projections etc. You will also evaluate and structure credit facilities and make recommendations for the relationship managers. Lastly, you will ensure facilities are in line with the bank’s credit policies.

At least 4 years of experience as a Credit Analyst in Commercial or Corporate Banking. Adept in credit analysis and team management experience.

If you are interested in this opportunity, please send your CV to [email protected]

Reg No. R1875901

BeathChapman Pte Ltd

Licence no. 16S8112

Responsibilities

• Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
• Ensure employee inquiries are properly researched and handled in the most complete and professional way.
• Connect with employees by phone and email to explore their needs and determine level of support required.
• Use your exceptional analytical skills to research and resolve complex and sensitive issues.
• Take ownership in the employee experience and contribute directly to the company culture for all employees.
• Obsess over the customer experience in every interaction.
• Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.
• Able to read and write in Korean (TOPIK II Level 5) to efficiently communicate with non-English speaking locals based in Korea, pertaining to their internal HR queries. To provide HR support for non-English speaking colleagues in Korea and answer their queries, which will require use of Korean language.

Requirements:

• Minimum of 3 years related experience in employee support and have good working knowledge of the dependencies between company policies, benefits, payroll and HRIS.
• Or, you bring a minimum of 4 years of experience in customer service support and a working knowledge of Human Resources.
• Bachelor’s degree or equivalent and relevant work experience
• Proficiency in spoken Korean (TOPIK II Level 5) to liaise with non-English speaking locals in Korea to answer to their HR queries in Korean language.

A financial institution is now expanding and now looking for an all rounded desktop support, in collaboration with Infrastructure Engineering and Global Service Desk teams, you'll play a key role in maintaining the smooth operation of the infrastructure, providing face-to-face technical support to employees and the global hybrid workforce.

Responsibilities:

• Provide Tier 1/ Tier 2 workstation and systems operational support globally.
• Manage day-to-day administration, maintenance, and patch management of systems.
• Responsible to deliver the IT infrastructure projects
• Set up and/or move PCs and laptops, maintain, and deploy current images (SCCM/Intune).
• Perform system recovery of deleted files, software installations, and respond to user questions and requests for assistance.
• Setup and test IP-based video conference sessions and audio call setups.
• Coordinate with external parties to facilitate video call sessions, serving as a senior escalation point for numerous technologies
• Take ownership of escalated support tickets, managing them from initiation to resolution.
• Proficiency in VMware (Vsphere, ESXi) and Windows Server Administration, including monitoring and performance tuning.
• Ability to multitask and self-manage efficiently.
• Experience in maintaining DNS and DHCP.
• Effective communication skills, both orally and in writing.
• Strong organizational and time management skills.
• Comprehensive understanding of the importance of security in both personal work and organizational operations.
• Self-motivated and detail-oriented, with a quick and efficient ability to learn new processes.
• Regular collaboration with team members, users, and vendors.
• Ability to lift and move various computer hardware.

Requirement:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Experience with Citrix XenApp and XenDesktop administration
• Proven experience in a similar technical support role, preferably in a global corporate environment.
• Industry certifications (CompTIA A+, MCP, VCP) are advantageous.
• In-depth knowledge and hands-on experience with VMware and Windows Server Administration.
• Proficiency in troubleshooting Windows, Office 365, SCCM & Microsoft Intune, Cisco video conferencing, and core business applications.
• Strong verbal and written communication skills.
• Exceptional organizational and time management skills; ability to multitask and self-manage efficiently.
• Comprehensive understanding of the importance of security in personal work and organizational operations.
• Self-motivated with a keen attention to detail; quick and efficient learner of new processes.
• Proven ability to collaborate effectively with team members, users, and vendors; flexibility to work with a global hybrid workforce.
• Ability to lift and move various computer hardware; willingness to provide after-hours support as required.

Job Summary:

As a Technical Analyst, you will play a pivotal role in leveraging technical expertise to analyze, enhance, and support existing applications, contributing to the achievement of organizational objectives through diverse technical initiatives.

Responsibilities:

• Conduct comprehensive research and analysis within specialized technical domains.
• Collaborate cross-functionally to interpret requirements, propose technical solutions, and support project implementation.
• Develop and maintain expert knowledge in relevant tools, processes, and emerging trends in the technical landscape.
• Drive process improvement initiatives, implement best practices, and ensure efficient workflows.
• Identify potential risks, opportunities, and constraints within the technical realm and provide strategic recommendations.
• Cultivate and maintain productive relationships with stakeholders internally and externally.
• Ensure compliance with established processes, regulations, and industry standards.
• Contribute technical expertise to various phases of projects, from conception to completion.

Qualifications:

• Bachelor's degree in a relevant field or equivalent practical experience.
• Proficiency in programming such as Java, SQL, and scripting.
• Familiarity with Agile methodologies and experience in browser-based applications is advantageous.
• Certification in programming or software design would be beneficial.

Charles, Lau Ngie Hao License No. 02C3423 Personnel Registration No. R1656741

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

• Permanent role with variable bonus
• Hybrid
• Experience in financial analysis/ data analyst who analyze business or finance performance

Role and Responsibilities:

•  Collect, analyze, and interpret data to identify trends, patterns, and potential areas for enhancing vessel financial performance.
•  Develop insightful analysis and assist internal stakeholders to provide recommendations with the objective of financial improvement.
•  Track and submit monthly KPI Report to management.
•  Manage business unit’s / sub-business units’ implementation of improvement actions.
•  Conduct benchmarking exercises.
•  Analyse data and provide insights for P&L forecasting and budgeting.

Requirements:

•  Bachelor’s degree in either business administration, accounting, data science, statistics, mathematics, or similar subject from a recognized university.
•  Minimum 5 years of relevant working experience.
•  The expertise to deep-dive and gain insights from data is a must.
•  Excellent charting and graphical representation skills to enable effective communication of insights to management.
•  Driven and a self-starter who enjoys working in a fast-paced environment.
•  Excellent problem-solving skills and a proactive approach to challenges.
•  Proficiency in data analysis, Microsoft Excel and MS PowerPoint. SAP is a plus.
•  Effective communication and interpersonal skills to collaborate with colleagues across departments and various internal and external stakeholders.
•  Proficiency in the English language, both verbal and written.

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent role with variable bonus
• Hybrid
• Experience in financial analysis/ data analyst who analyze business or finance performance

Role and Responsibilities:

•  Collect, analyze, and interpret data to identify trends, patterns, and potential areas for enhancing vessel financial performance.
•  Develop insightful analysis and assist internal stakeholders to provide recommendations with the objective of financial improvement.
•  Track and submit monthly KPI Report to management.
•  Manage business unit’s / sub-business units’ implementation of improvement actions.
•  Conduct benchmarking exercises.
•  Analyse data and provide insights for P&L forecasting and budgeting.

Requirements:

•  Bachelor’s degree in either business administration, accounting, data science, statistics, mathematics, or similar subject from a recognized university.
•  Minimum 5 years of relevant working experience.
•  The expertise to deep-dive and gain insights from data is a must.
•  Excellent charting and graphical representation skills to enable effective communication of insights to management.
•  Driven and a self-starter who enjoys working in a fast-paced environment.
•  Excellent problem-solving skills and a proactive approach to challenges.
•  Proficiency in data analysis, Microsoft Excel and MS PowerPoint. SAP is a plus.
•  Effective communication and interpersonal skills to collaborate with colleagues across departments and various internal and external stakeholders.
•  Proficiency in the English language, both verbal and written.

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

Our client is looking for a Customer Support and Projects Engineer

Responsibilities

• Responsible for Installation, modification, and commissioning of HVAC Products
• Support customers in resolving technical issues and troubleshooting.
• Responsible for Site Visit and Site Coordination
• Diagnose, repair, and maintain air conditioning systems.
• Review and ensure compliance with the components of the project, including drawings, reports, specifications and studies.
• Prepare project requirements/deliverables such as Drawings, specifications, BOQs, Reports, etc.
• Liaising with the Support Manager and the client to keep informed of all developments associated with the project.
• Responsible for preparing Material purchase request with proper, clear specification & correct quantity.
• Coordinate and work with procurement team to get the right materials at site in time.

Required Knowledge/Skills, Education, and Experience

• 2 – 6 years’ experience in working with HVAC/Electrical industry
• BE/BTech Graduate or equivalent – Electrical/Mechanical (From premier Institutions)
• Strong understanding of HVAC and Electrical Products
• Knowledge of engineering design principles and standards
• Excellent written and oral communication skills
• Good Team player and excellent collaboration skill
• Experience in inspecting, servicing, repairing, and installing all types of HVAC systems.
• Working knowledge of electrical circuits and schematics, MEP, and equipment controls
• Design knowledge in Ducting / Chilled Water Piping design, Heat Load Calculation etc.
• Experience in Material control & reconciliation.

If you are a match to the role, please send email with CV to Ritu Chaudhari - [email protected].

Access People Executive Search & Recruitment – www.access-people.com for more info

A global Oil & Gas trading company with a strong Asia presence is looking for a Senior Market Risk Analyst to join their team. The scope of the role will cover Singapore and UK trading books.

The role will be within a small team focused on providing daily risk reporting, developing and maintaining a solid understanding of the risks associated with the trading desks.

Key Responsibilities

• Daily position/exposure monitoring and reporting
• Monitoring various risk metrics, advising management of limits breach
• Preparing P&L and VaR computation and validation against market movements
• Developing and improving risk reporting tools, metrics and processes
• Providing investigations and explanations on P&L movements
• Proactively interacting with Traders, brokers and clearing agents and liaising with Finance/Operations teams on the trades
• Maintaining trading management system, managing trading and market data
• Supporting the CRO to ensure compliance with all policies and procedures

Key Requirements

• Minimum of 5 years of Market Risk experience in Oil Products or Gas
• Degree or equivalent qualification, ideally in a highly numerate subject, such as Mathematics, Financial Engineering, Statistics etc.
• Exposure to MRM framework & models, financial modeling, value at risk models will be an advantage
• Proficient at adapting quickly to changing situations.
• Proficient at working with individuals from diverse backgrounds and the ability to tailor communication style accordingly, acknowledging individual differences.
• The ability to communicate clearly and build a good working relationship with traders and senior management is a must.
• Meticulous, outstanding attention to detail and ability to multi-task

If you have the above skills and experience and are looking to take the next step in your career, apply today or email me at [email protected] to begin a conversation today.

Responsibilities

• Gather, collate, and analyze user requirements from business and risk users and provide clear business specifications for system implementations.
• Analyse and perform impact analysis of requests and review system and functional designs are sound and adequate to address Market & Counterparty Risk Business needs.
• Devise comprehensive test plans (including test scenarios and test cases) to test system deliverables.
• Perform user acceptance testing, regression testing, simulation testing and live verification to ensure system deliverables meets the required objectives.
• Plan, schedule and adhere to enhancement timeliness to meet agreed deliverables.

Requirements

• Degree in Banking, Financial Engineering, Computer Science, or any other related quantitative discipline with about 3 or more years’ relevant experience in business analysis area
• Prior business analysis experience of working between technology and business users to specify business requirements for development of systems solutions.
• Understanding and experience in market risk or counterparty risk
• Good to have prior experience in implementing market or counterparty system or innovative digital solutions within Risk Management Group
• Proficient in SQL and Excel

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Strong oral and written communication skills.
• Experience in advertisement tech/digital technology is required.

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

About Perx:

Perx Technologies introduces the world’s first intelligent, autonomous loyalty and customer engagement solution. Headquartered in Singapore, the platform synergizes gamification, behavioral science, and AI to support brands in elevating customer actions and interactions using data-driven experiences. By designing customized, incentive-driven journeys, Perx Technologies simplifies customer acquisition, activation, monetization, and growth, cultivating enduring loyalty and remarkable user experiences, solidifying its position as an industry trailblazer.

Quick Snapshot:

This is a hands-on position where the role of Technical Support Engineer, you will be a key member of our Global Customer Support team. You will act as the first line of communication for reported issues to help rectify customers’ support issues to ensure the software product quality at the utmost levels. The ideal candidate must have effective communication skills, strong analytical and good experience in problem-solving to understand and identify technical problems.

You need to be highly motivated and willing to work in a fast-paced agile team with highly talented individuals on complex and early-stage development projects. You need to be comfortable operating within a start-up environment and can make high-quality decisions at pace.

What’s the role?

• Resolving problems on the product’s various features and services, including but not limited to troubleshooting user access, data discrepancies or any other technical issues reported.
• Will be required to be on-call once assigned on necessary weekends and holidays.
• Ensure all customer issues are resolved within the agreed service level agreements.
• Document and record each customer interaction using the CRM and provide analysis where appropriate to enable engineering team to resolve the issues at hand in an efficient manner
• Ensure customers are updated regularly and frequently with progress using the support team’s ticketing system.
• Work with Engineering and cross-functional teams to identify impact and help prioritize.
• Ensure all customer issues raised are ticketed and that all investigation progress is managed and followed up on.
• Execute the Incident Management procedures in the event of a serious live service incident with customers.
• Generate reports to support day-to-day customer requests.
• Develop and maintain strong collaboration with the Engineering team to ensure seamless escalation engagements.
• Partner with the product team to relay customer needs, pain points, and experiences to drive product strategy, roadmaps, and prioritization.
• Proactively identifying and action on improvements in support processes, productivity, and customer experience.
• Provide advice and information to customers regarding the company’s service offerings and best practices.
• Constantly strive to identify and implement improvements to technologies, processes, and methodologies used in the team.

Who are we looking for?

• 5+ years of relevant experience in a customer focused position involving technical knowledge of a companies’ products and services.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent is preferred.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other tools required.
• Basic knowledge of programming languages or API integrations is a plus.
• Professional written and interpersonal skills are essential when communicating with customers and clients as well as with internal stakeholders.
• High work ethic and organizational skills with the ability to self-manage time and deliverables.
• Able to work on rotating shifts that cover off-duty hours, weekends and holidays as required.

What’s on offer?

• Competitive salary and benefits package.
• Flexible work culture where we embrace a fully remote or hybrid work environment.
• Collaborative environment and the opportunity to work with a leading player in the Martech and Fintech space.
• Opportunity to work with global and regional tier one enterprises in the banking, retail, insurance, and telecom sectors.
• Great career development opportunities and internal mobility for cross-functional pathways are embedded in our culture.
• Work with a globally hand-picked talent pool of passion-driven people who power some of the largest brands globally, leveraging Perx’s SaaS platform to engage with 50Mn+ consumers each day.

Join us to discover the exciting possibilities at the intersection of gamification, behavioral science, and AI. Help us empower businesses to acquire, engage, monetize, and retain customers through innovative, data-driven experiences.