Sales Coordinator & Support – APAC – Maritime Technology industry
Executive Search - Our client is a Maritime / Shipping Technology company in Singapore: We are seeking a dedicated and results driven Sales Coordinator / Support to be responsible for supporting the APAC sales team to drive sales growth and revenue (Inside sales type of role). The ideal candidate will have experience with internal sales support from maritime industry, excellent communication skills and attentive to details.

Key Responsibilities:

· In cooperation with sales team, participate in developing and implementing sales plans to achieve sales targets and expand market presence.

· Support in Identifying sales leads and prioritizing key accounts and opportunities within the marine industry, fostering relationships for long-term partnerships.

· Help build and maintain strong relationships with existing clients to drive repeat business.

· Support the sales team in making sales presentations, proposals and research.

· Collaborate with the sales team to ensure effective communication and coordination of sales activities.

· Monitor market trends, competitor activities, and customer feedback to adapt sales strategies accordingly.

· Utilize CRM systems to track sales activities, pipeline management, and forecast accuracy.

· Prepare regular reports and presentations on sales performance, forecasts, and market insights for senior management.

· Ensuring that orders are correctly updated in the system, close dialog with our operation tams when handing over orders.

· Ensure compliance with company policies, procedures, and industry regulations.

· Work closely with the Inside sales team in HQ to ensure synchronization in marketing efforts.

Qualifications:

· University degree – could be bachelor’s or master’s degree.

· 2 to 10 years of sales Coordination, sales support, or Inside Sales experience

· Preferable from Maritime industry.

· Excellent communication, negotiation and interpersonal skills

· Ability to work independently and as part of a team.

· Proficiency in Microsoft Office (Excel is important) and CRM software.

· Organised and attentive to details.

· Strong problem-solving skills and attention to detail.

Summary: As the first point of contact for users for any IT issues, the IT service desk has a big impact on customer experience and how businesses are viewed by customers. As a result, it’s important that their IT service desk is effective, efficient, and always improving. This position is a member of the IT service desk team providing 24x7x365 technical support to all our global offices and affiliates. This

position is based in Singapore.

Role and Responsibilities:

• Manage daily operations of the IT service desk, supervising the service desk team, representing the team to other stakeholders, and helping to ensure that the IT service desk is constantly developing and improving.
• Analyse performance of IT service desk activities and documented resolutions, identify problem areas, devise, and deliver solutions to enhance quality of service and to prevent future problems.
• Provide onsite or remote user support for laptops, corporate mobile phones, business applications, and other devices (e.g., multi-Function printer/copier) in the offices.
• Proactively monitor IT infrastructure performance and suggest improvement plan.
• Manage vendors and assist with IT procurement.
• Responsible for asset management and assist with accurate IT inventory tracking.
• Responsible for monitoring tickets in the IT Service Desk system and ensure compliance to SLA.
• Conduct ad-hoc training to end users and junior IT support engineers.
• Able to do 24x7 standby on rotation basis and provide after-business hours support for urgent escalation from Singapore or regional offices.

Requirements:

• Diploma or Bachelor in IT/Computing.
• Minimum 5 years’ experience in IT industry; proven work experience as a technical support engineer and demonstrated progressive experience in the supervision of an IT support team.
• Strong technical skills in Microsoft 365 suite of products, Microsoft Azure Cloud, Networking and Unified communications/collaboration.
• Familiar with IT service desk system such as FreshService, ServiceNOW.
• Microsoft 365 Administrator, MCSA/MCSE, CCNA, ITIL v4 Foundation certification will have an added advantage.
• Hands-on and strong desktop troubleshooting skills with some level of knowledge on supporting server, cloud, SaaS, network, and security devices.
• Proven track record of developing and providing Service Level Agreements and IT service desk deliverables.

Personal characteristics:

• Helpful, team player, result oriented with pleasant deposition.
• Strong communication skills, including the ability to be influential and persuasive with stakeholders and c-suites.
• Able to multi-task, work under pressure with can-do attitude.
• Solid relationship management and performance management skills.

Job Descriptions:

• Assist in managing Factory's coordinate meetings, appointments, venue bookings, etc.
• Assist in Plant Manager's travel requests, bookings and reimbursement of claims, research related expenses, in a timely and efficient manner.
• Provide secretarial support for meetings, including responsible for scheduling, preparation and collation of reports, taking minutes of meetings and maintaining records, ensuring follow up of action items and discussions etc.
• Review and verify all documents seeking Plant Manager's approval including English to Chinese translations
• Prepare various meeting reports, documents and correspondences.
• Maintain an excellent filling and retrieval system of records and confidential documents.
• Provide administrative and organizational support for events and other activities.
• Assist in temporary staff engagements
• Coordinate with Government agencies like NEA/JTC/URA/BCA/SCDF
• Other ad-hoc duties as assigned by the Plant Manager as assigned.

Requirements:

• Min 3-5 years of working experience in similar capacity
• Leadership experience of at least 3-5 members
• Proficient in English and Chinese both spoken and written to liaise with Chinese counterparts
• Able to commence work in Jan 2025
• 5.5 days work week (subject to changes)

*Company Transport provided at Joo Koon MRT

HOW TO APPLY:

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

• Monitor and manage incoming calls.
• Acquisition of Stationery/Office equipment/Office & Pantry Supplies/Cleaning Supplies
• Source for quotations before acquisition
• Communicate with suppliers and customers via email.
• Prepare delivery orders & sales orders
• Maintain office cleanliness
• Assist the Senior Admin in other administrative matters
• Perform other ad-hoc tasks as assigned.

Requirements:

• Min 2 years of working experience in similar capacity
• Proficient in English and Chinese both spoken and written to liaise with Chinese speaking counterparts
• Able to commence work in Jan 2025
• 5.5 days work week (subject to changes)

*Company Transport provided at Joo Koon MRT

HOW TO APPLY:

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

Responsibilities:

• Assisting engineering teams in setting up the test equipment for engineering and production
• Manage all Test & Backend Equipment sustaining i.e. Bench, ATE, Handlers, Thermostream, ICOS, Laser Mark, etc.
• Perform Test program correlations and reject verifications.
• Prepare Test hardware for remote testing, ability to load and do sanity check on test program.
• Carry out characterization or sample screening based on internal team request.

Requirements:

• Diploma in Electronic / Electrical/ Mechatronic/ IT/ Biochemical /Mechanical /computer/Architecture Engineering
• Higher Nitec/Nitec in Electronics/Electrical Mechatronic/ IT /Biochemical /Mechanical/computer/Architecture
• Day shift to start with:
  3 days work on ODD workweek, 4 days work on EVEN workweek.
  will need to be flexible to work in staggered or night shifts as required by business needs.
• Experience in HTOL support
• Experience with ATE Tester. Experience with 93K will be added advantage
• Hands on experience with Handlers, Probers, thermo stream testing equipment or bench test equipment.
• Experience in working at production/engineering semiconductor test facilities
• Ability to use Microsoft Words, Excel and PowerPoint

HOW TO APPLY:

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

Responsibilities

• Gather, collate, and analyze user requirements from business and risk users and provide clear business specifications for system implementations.
• Analyse and perform impact analysis of requests and review system and functional designs are sound and adequate to address Market & Counterparty Risk Business needs.
• Devise comprehensive test plans (including test scenarios and test cases) to test system deliverables.
• Perform user acceptance testing, regression testing, simulation testing and live verification to ensure system deliverables meets the required objectives.
• Plan, schedule and adhere to enhancement timeliness to meet agreed deliverables.

Requirements

• Degree in Banking, Financial Engineering, Computer Science, or any other related quantitative discipline with about 3 or more years’ relevant experience in business analysis area
• Prior business analysis experience of working between technology and business users to specify business requirements for development of systems solutions.
• Understanding and experience in market risk or counterparty risk
• Good to have prior experience in implementing market or counterparty system or innovative digital solutions within Risk Management Group
• Proficient in SQL and Excel

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

• Location: East, Kallang
• 5days work
• Basic + VB

Job Objective:

• To provide timely administrative support to the respective teams / departments

Core Responsibilities:

Sales Administration Support

• Handle incoming sales call / emails and perform sales lead administration
• Assist in creating / updating all tender submission documents
• Assist in tender bidding submission
• Preparation of maintenance contract renewal notice
• Preparation of services sales report – to track renewal

Marketing Administration

• Assist in developing marketing material
• Assist in any marketing project

Others

• Assist to match supplier invoices with the necessary documents and entry into system
• Perform other ad-hoc duties as assigned

Job Specifications:

Education Qualification:

• Minimum Diploma in any discipline

Experience:

• Minimum 1 year of related experience, training provided.
• Knowledge of MS Office, Teams
• Able to work independently
• Able to start work immediately

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

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EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

Responsibilities

• Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests
• Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation
• Prepare and submit quotations to customers promptly
• Prepare and submit documents required by customers in their respective management systems
• Proactively update customers on their order status and shipment schedules
• Maintain accurate and updated records of spare parts price lists for customers
• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments
• Prepare and submit documentation to assist customers with custom queries
• Work closely with internal teams to manage customers’ issues & solution implementation.

Requirements

• Degree or Diploma holder with at least 3 years of relevant working experience
• Candidates with more years of relevant working experience will be considered for senior position with higher remuneration
• Strong command of spoken and written English
• Able to speak Mandarin is an advantage (to liaise with Mandarin-speaking associates)
• Possess a customer-centric mindset
• Meticulous & hardworking with strong organizational and analytical skills
• Good self-drive and self-discipline with minimal supervision required and possess a 'Can Do' attitude
• High level of integrity and can be trusted in handling confidential information
• Able to work well in a team as well as being independent and pro-active
• Able to work under tight schedules and handle high volume of requests, yet remain composed and positive under difficult situations
• Able to work after office hours when required
• Have excellent communication, interpersonal and influencing skills to integrate with people of differing backgrounds
• Experience in managing multiple projects/engagements with short deadlines is an advantage
• Working hours: 8.30am - 5.30pm (Mon to Fri)

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

Sales Administration / Support

• Process Customers’ Purchase Orders by raising Customer Order Processing (COP) forms and performing stock reservations.
• To raise and issue purchaserequisition of equipment, spare parts, and accessories required for projects and ad-hoc orders and submit for approval.
• Correspond with customers, manufacturers, vendors and suppliers via email/phone for shipment status.
• Responsible for expediting the receivables and deliverables of ordered goods and identifying ordered equipment to prepare material take-off schedule for orders.
• Coordinate, liaise, and work with the Warehouse and Logistics Department to ensure that goods are packed and delivered on time to customers.
• Attend to customer inquiries (via phone/email) for prices and stock positions or customer complaints (e.g., invoice disputes) and ensure necessary actions are taken and followed through.
• Assist Sales Manager(s) / Assistant Sales Manager(s) in drafting proposals and quotations to customers.
• Assist Sales Manager(s) / Assistant Sales Manager(s) collating multiple variations for projects for price negotiation with customer(s).
• Ensure that all filings are in order.
• Perform other ad-hoc duties as assigned by the Head of Sales / Sales Manager(s) / Assistant Sales Manager(s).

Marketing Communication

• Assist Sales Manager(s) / Assistant Sales Manager(s) in organising and/or coordinating events e.g. Trade exhibitions, road shows, new product seminars, etc
• Assist Sales Manager(s) / Assistant Sales Manager(s) in organising and/or coordinating internal events, eg. Dealer meetings.
• Prepare and organise marketing collaterals.
• In charge of maintaining and ensuring the Company’s website content is current and up to date.
• Assist Sales Manager(s) / Assistant Sales Manager(s) to liaise with partners of trade magazines and media agencies.

Requirements:

• GCE ‘N’/’O’ Level with at least 6 - 7 years of related working experiences.
• Diploma holder preferably in Business Administration or other relevant with at least 4 - 5 years of related working experiences.
• Degree holder preferably in Business Administration or other relevant with 3-4 years of related working experiences.
• Proficient in Microsoft Office applications (Excel, Word, Outlook and PowerPoint).
• Experienced in ERP, preferably NetSuite, will be advantageous.
• Navigation communication product knowledge preferred.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

Job Responsibilities:

• Oversee and resolve network, systems, firewall, and storage-related issues for the company.
• Offer end-user support and training for both hardware and software applications.
• Install, configure, and provide ongoing technical support for workstations, software, communication services, network printing, scanners, biometric systems, CCTV, and other related equipment.
• Provide IT support and troubleshooting for end users on a daily basis.
• Perform system administration and maintenance tasks, including data protection, backups, and managing disaster recovery sites.
• Deploy, manage, and troubleshoot user workstations and computer equipment.
• Monitor antivirus activity, generate reports, and ensure updates are applied as needed.
• Develop user guides and maintain accurate IT records and documentation.
• Manage inventory for hardware and software assets.

Requirements:

• Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of relevant work experience in the field.
• Strong knowledge of TCP/IP and Windows systems.
• Experience in the construction industry is a plus.
• Solid understanding and hands-on experience with Windows operating systems, Office 365, SharePoint, and Autodesk software.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Nyon Hock Sen
EA Personnel Reg No: R24124070

Responsibilities:

• Assist in defining requirements and designing applications to meet business process and application requirements under SAP HR.
• Provide production support.
• Create training material and perform helpdesk cover.
• Develop, configure and maintain SAP HR modules, including personnel administration, organizational management, time management, payroll and benefits.
• Collaborate with cross-functional teams to identify and document business requirements, design solutions and configure the system.
• Provide guidance to the technical team to ensure the successful implementation of SAP HR solutions.
• Analyze and troubleshoot system issues, identify root causes, and implement solutions in a timely manner.

Requirements:

• Bachelor's degree in Computer Science, Information Technology or a related field.
• At least 1 year of experience in SAP HR functional analysis.
• Working knowledge of SAP HCM On Premise Human Capital Management.
• Experience in personnel administration, organizational management, time management, payroll and benefits modules.
• Analytical and problem-solving skills.
• Ability to work independently and in a team environment.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Interested candidates may send in their resume and cover letter directly to [email protected] (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Mon to Fri 8.30am to 5.30pm

Job Purpose:

To help company manage the various key systems and develop integration strategy according to the company’s strategic IT direction.

Job Description:

1. Support Finance department to resolve and analyze issues with Dynamic 365 Finance.

2. Support Commercial team to resolve and analyze issues with billing system.

3. Support Operation team to resolve and analyze issues with ship operation system.

4. Manage and enhance existing 3rd party systems integration with Dynamic 365 Finance.

5. Help identify business requirements and develop solutions to address those requirements.

6. Help design, setup and maintain company centralized data vault, which is a key initiative to take ownership of company data.

7. Work with stakeholders to identify and develop integration mechanisms of 3rd party system with centralized data vault.

8. Provide recommendations to keep pace with technological advancement in Database technology.

9. Be the project leader for new system deployments.

10. Assist with daily IT support of ISD department.

Skills requirement:

1. Strong programming skills in SQL/MySQL, XML, XSLT, HTML/CSS, Java, JavaScript, JSON, php, and Python.

2. Has experience working in accounting system with basic accounting concept

3. Familiar with Microsoft Dynamic 365 environment

4. Familiar with Microsoft 365 – Power Platform

5. Familiar with Microsoft Azure environment

6. Familiar with Microsoft Server environment

7. Familiar with Microsoft Databases – SQL DB, Azure SQL database, Dataverse

Qualification:

1. University graduate or diploma in computer sciences related disciplines

2. Microsoft certification in Azure Database or SQL Database related disciplines

3. Min 5 years working experience with Database and application development.

4. Accounting software and business analysis experience is preferred

5. This role required to communicate with counter part in China

Responsibilities

Automate CFD Market Making trading strategies and develop scripts for trade execution.

Backtest trading strategies and algorithms.

Write test cases and user requirements for IT systems.

Conduct User Acceptance Testing (UAT).

Troubleshoot production issues and follow up with relevant stakeholders until resolution.

Requirements

Degree in any discipline, programming background preferred.

Prior work experience of at least 1 year in securities dealing / trading is preferred.

Proficiency in the major programming languages like VBA, C++.

Knowledge of risk and hedging concepts.

Certifications in CMFAS M1a, M5 & M6 and M6a is an advantage.

Responsibilities:

• Assist in office facilities and maintenance requirements by scheduling, assigning and follow up with vendor/contactors on work progress
• Undertake and oversee office renovation projects and work with various vendors/ contractors to ensure completion
• Assist in enhancing office efficiency by planning and implementing office systems, layouts, and safety equipment’s procurement
• Recommend any improvements to reduce cost or increase efficiency of the facilities services
• Responsible in the general office management like yearly carpet and office cleaning service
• Assist with Building Management FSM to conduct and coordinate fire drill - CERT exercise
• Support Production and Engineering departments on facilities maintenance, not limited to yearly disposal of expired chemical and damaged equipment under the compliance procedure
• Track and update planned preventive maintenance schedule. Manage quarterly/ yearly renewal and compliance of necessary building and facilities permits and inspections
• Organize and maintain proper facilities management documentation and records
• Provide Office Admin support

Requirements:

• GCE ‘N’ Level or above
• At least 2 years of relevant working experience in Singapore
• Proficient in MS Office software
• Bilingual in both English and Mandarin to liaise with Chinese counterpart
• Possess good interaction skills and able to communicate with people at all levels
• Strong coordination and multi-tasking skills
• Able to work fast-paced environment and complete assigned tasks within schedules
• Willing to do hands-on work such as packing, checking and organizing stock items
• Responsible, committed, and independent
• Positive work attitude and keen to acquire new knowledge for self-improvement

HOW TO APPLY

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

The Warehouse staff in a GDP and GMP secondary assembly area shall work closely with the warehouse team to maintain proper storage conditions, handle products safely, and adhere to GDP and GMP requirements to ensure product quality and integrity. The key responsibilities shall include below:

• Receipt of Products: Receive incoming products and verify the accuracy of shipments against customer pre-alert and provided details. Inspect incoming products for damage, contamination, or discrepancies and report any issues to the appropriate personnel. Ensure that all received products are properly labelled, tagged, and stored in designated areas.

• Storage and Handling: Store products in accordance with labelling specifications, ensuring proper temperature control and segregation of materials. Maintain cleanliness and organization in the warehouse to facilitate efficient storage and retrieval of products.

• Pick and pack for Outbound processing including Pick and pack products in accordance to customer instructions.

• Secondary Assembly: Perform secondary assembly operations on pharmaceutical products based on customer requirement.

• Inventory Management: Work with the warehouse team and perform regular inventory counts and reconcile inventory records to ensure accuracy.

• Compliance Monitoring: Monitor warehouse operations and report any non-compliance. Implement corrective and preventive actions as needed to address non-compliance issues and improve warehouse processes. Participate in execution of quality management system such as change control, risk assessment, CAPA handling and other elements of QMS as may be assigned.

Requirements :

• Strong attention to detail and accuracy

• Ability to work efficiently in a fast-paced environment and meet productivity targets.

• Commitment to maintaining a safe work environment and following all safety protocols and procedures.

• Prior experience in warehouse role especially in the pharmaceutical sector or familiar with GDP and GMP standards will be at advantage

• Training will be provided

Mon-Thu: 0800-1800 with 1hr lunch break

Fri: 0800-1730 with 1hr lunch

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Job Description:

• You must be the experienced developer, with good experience in system integration/interfacing
• You will typically be assigned to work on specific projects and is expected to support the Application Delivery Manager (ADM) in all relevant technical matters, end-to-end, within the project.
• Depending on the project, your duties may include coding, scripting, building new systems (where necessary) and interfaces. For new system build-up, you may need to environment support during SIT/UAT.
• You are expected to ensure your work are adequately documented and transferred to the production team post-cutover
• You will be expected to work with the senior developers and system architect in formulating technical solutions that is fit for purpose for your assigned projects. The solution will need to satisfy all security, regulatory and architectural standards.

Requirements:

• Min. 4 years’ relevant experience
• Independently work on development:
• Batch/online new complex development/modification given a functional specification
• Experience in development with MQ/TCP IP interfaces
• Perform and coordinate complex unit and integration testing
• Provide related documentation on the development and testing performed
• Coordinate/support SIT, UAT and other pre and post-implementation testing activities
• Perform implementation activities and support
• Manage codes according to the organization standards

Job Duties & responsibilities

• Strong involvement in the full system development life cycle (SDLC) by performing research/ analysis, providing functional specifications/ design, developing modules, performing unit testing, system integration testing / user acceptance testing, implementing modules, providing post implementation support.
• Provides first level support for FX applications and BAUs.
• Involved and participate in Regional Disaster Recovery (RDR) Exercise
• Maintains proper documentation for all projects and issues handled
• Contributes to team effort by accomplishing related task/s which may be assigned to him/ her.

Required Experience

• Candidate should have min 6 years of technical skills in AS400, Open System, Control-M skillset.
• Experience in Treasury Systems (FX Trading Platforms/Margin Trading/Bullion and Futures)
• Knowledgeable in routers, handlers, data queues
• Experience in ClearCase, ClearQuest, JIRA, Aldon.
• Prefer those with financial/banking experience
• Works independently, anticipates and handles critical situations
• Has a strong communication and interpersonal skills.
• Shift work is required

Mon to Thurs 8.30am - 6pm

Fri 8.30am - 5.30pm

The primary purpose of the position of Senior IT Systems Analyst is to analyse, design, and enhance the Company’s Information Systems to ensure they effectively support and contribute to the overall mission and objectives of the organization.

They work with business stakeholders, IT teams, and vendors to identify requirements, develop solutions, and ensure that systems meet the needs of the organization.

Responsibilities

• Management and support of daily End Users IT requests/issues on business application and Workflow systems

• Ensure IT Tickets are properly logged and followed up with timely escalation to the supervisor and vendors

• Support of business application systems consist of but not limited to DMS (Dealer Management System) and CRM (Customer Management System).

• Ensure proper workflow and documentation of business application systems are in place in the areas of application data backups, housekeeping process, project documentation, application disaster recovery procedures, application licenses and inventory

• Ensure applications conform to stakeholder requirements, reviewing & updating of software design architecture, technical documents, maintaining and enhancing existing application systems

• Work closely with business functions on business application projects, assist & participate in the design & development of new/upgraded of these systems, liaising with vendors to support established specifications & requirements.

• Maintaining open communication with stakeholders and reporting progress and issues to project management and relevant teams.

• Perform periodical audit and security review in the domain of business application systems, accounts, design, architecture to ensure setup adhering to IT Governance & Compliance requirements.

• Designing information systems, including software and hardware components, that meet business requirements and align with IT standards and policies.

• Perform impact analysis arising from business change requests.

• Collaborating with software developers, IT engineers, and other stakeholders to implement and integrate systems.

• Testing and debugging systems to ensure that they meet functional and performance requirements.

• Providing training and support to end-users and IT staff on the use and maintenance of systems.

• Ensuring that systems comply with relevant laws, regulations, and standards.

• Providing technical guidance and mentoring to junior system analysts

• Perform any other duties as directed by Section Head and Management

Experience

• Bachelor or higher qualification in Technology /Information Management /Computer Science

• At least 5 years of technical HANDS-ON experience in business applications support, development, testing, systems design or project management (SDLC)

• Good programming skills in ASP.NET, .NET Core, C#, PHP, Javascript, HTML5,

• Previous project experience with Microsoft end-user technology and related applications. (eg: Microsoft Office 365, Microsoft Teams, Power Automate, Power Apps)

• Experience in the implementation & support of business application systems utilising technologies in the areas of Microsoft solutions.

• Have deep knowledge in Relational Database Management System (RDBMS) such as MS SQL and SQL

• Possess strong business process and analytical skills with the ability to assimilate information quickly, and able to communicate requirements and issues clearly and concisely.

• Knowledge and experience on Automotive Industry business process and application systems preferred.

• ITIL, Microsoft MCDBA, Salesforce and PMP certificate holders will be an added advantage

• Excellent analytical & problem-solving skills, strong self-initiative, good communication skills, can-do attitude and great team player

• Analytical Skills: Strong analytical and problem-solving skills are necessary, including the ability to identify issues, conduct root cause analysis, and develop solutions.

• Communication Skills: Excellent communication skills are necessary, including the ability to communicate technical information to both technical and non-technical stakeholders.

• Project Management Skills: Good project management skills are required, including the ability to manage multiple projects simultaneously, prioritize tasks, and deliver them on time, within budget, and to the required quality standards.

• Attention to Detail: Strong attention to detail is required to ensure that systems meet functional and performance requirements and comply with relevant laws, regulations, and standards.

Job Responsibilities:

• To attend to all sales inquiries, RFP/ITQ and tenders in a prompt and timely manner, within 24- 48 hours.

• Prospect and qualify new leads through various channels, such as inbound calls, cold calling, whatapps, email marketing, online inquiries, Philippines contact center.

• Contacting prospects and partners through various channels – reaching out on WhatsApp, telephone and/or emails.

• Gather critical information to prepare Sales Managers for the demos/meeting

• Deliver compelling sales pitch and proposals that highlight the value of our products or services.

• Execute lead allocation to best-fit sales manager to increase closing rate.

• Scheduling sales meetings and web demos – perform follow-ups for missed appointments and rescheduling of appointments.

• Execute and assist Sales Managers in effective sales strategies to convert leads into paying customers.

• Monitoring sales cycle for sales managers by promptly replying to sales inquiries, perform multiple follow-ups, expediate closing deals and chasing payments.

• Build and maintain strong relationships with prospects and existing clients to ensure satisfaction and retention.

• Collaborate with other departments, such as marketing, sales, partnership and support to ensure a seamless customer experience.

• Support all sales and marketing initiatives, including ad-hoc roadshows/events

• Collaborate with PHP call center in acquiring quality leads for web demos.

• Prepare and deliver lead allocation reports and presentations.

• Consistently update Hubspot, ensuring data integrity.

Job Qualification/Requirements:

• Diploma/Advanced Diploma/Degree in any field

• A minimum of 1-2 years of experience in a B2B environment, especially within the service and consulting industry

• Knowledge in HR solution system or HR function would be at advantage.

• Ability to provide good customer service.

• Strong communication skills and a pleasant personality.

• Ability to adapt to changes and evolving business needs.

• Able to work independently in a fast-paced environment and display abilities as a good team player.

• CRM (Hubspot) and automation tools familiarity is a plus.

• Interest in sales

• This position would require communicating with Chinese speaking client

Mon to Fri 9am to 6pm

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Responsibilities:

• Provide technical documentation of standard operational procedure and technical guides.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Monitor and maintain computer systems, networks.
• Perform system administration tasks (software installation, configuration, software patching, system monitoring, performance tuning, capacity planning, and disaster recovery drills).
• Support service issues and requests which includes attending to emergency technical maintenance after working hours.
• Participate in providing new technology training to staff

Requirements:

• Minimum Diploma/Degree in IT & Relevant Disciplines.
• Experience in Ubuntu, Redhat, Lotus Notes, Cyberark administration, VMWare ESXi, Oracle is an added advantage.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Zhi Hui (Christine)

EA Personnel Reg No: R24120510

Working hours: Mon to Fri, 9am to 6pm

This position only required to start from Mid-Sept onwards

Job Responsibilities:

1. Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as overseas productions and logistics, to ensure timely order fulfilment.

2. Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.

3. Support filling sales related reports & date base and customer analytics.

4. Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide basic information about products, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant sales staff and departments.

5. Occasionally join sales staff for meeting with prospective customers.

6. Provide administrative support to the sales team, including scheduling meetings, customizing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.

7. Organize timely follow up with customers on previously quoted projects and their status and report back to sales staff and/ or management.

8. Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.

9. Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.

Required Skills:

1. Excellent organizational and time management skills.

2. Strong attention to detail and accuracy.

3. Effective communication and interpersonal skills.

4. Proficiency in MS Office Suite, particularly Excel and PowerPoint.

5. Ability to work independently and collaboratively in a team.

6. Strong problem-solving and decision-making abilities.

7. Ability to prioritize tasks and work under pressure.

Required Qualifications:

1. Diploma or equivalent; a degree in business administration, sales or logistics or a related field is preferred.

2. Prior experience in a sales support or administrative role will be an added advantage.

3. Excellent written and verbal communication skills.

4. Strong numerical and analytical skills.

5. Ability to adapt to changing priorities and work in a fast-paced environment.

6. Professional and friendly demeanour.

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus