Responsibilities:

• Provide desktop support at customer’s site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer’s specifications, to ensure customer satisfaction and service operation are achieved
• Conduct installations based on customer’s requirements and company specifications, from site inspections through to final sign-off and acceptance
• Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer’s sites
• Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction
• First level troubleshooting of network connectivity in a LAN/WAN environment
• Responsible for tracking hardware and software inventory and report to asset management team on a regular basis
• Assist in user/hardware movement and office relocations
• Maintain defective equipment/parts in maintenance inventory, document customer repairs, maintain and restock assigned parts inventory to ensure proper spare parts levels
• Provide user data and application recovery
• Maintain IT records and track on areas of responsibilities

Requirements:

• Diploma in Engineering, Computer Science/Information Technology or its equivalent
• At least 1 year of experience in a technical service role
• Technical skills in Microsoft Windows, desktop hardware, desktop software application and network environments

Work location : Tai Seng

Job Type: Permanent- Full Time

• 5 days work week ( Monday to Friday 8.30am to 6.00pm)
• 0-20% performance related pay (PRP) per month
• 2% medical pay per month
• 14 days annual leave + 14 days medical

• Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.

• Maintain and update employees' records for new hires, terminations, leave records, training records, etc

• Provide support to ensure effective information flow and communication among various internal and external stakeholders.

• Outreach to vendors for business procurement related matters

• Assist with payroll and collection.

• Any other ad-hoc tasks as assigned

Requirements:

• IT savvy and good in Microsoft Office

• Able to work independently in a fast-paced environment

• Able to communicate effectively with various departments

22C1322 Maxhunt Resource Pte Ltd

R23115755 Nicole Choy

RESPONSIBILITIES & TASKS:

• Compile and consolidate subsidiaries’ monthly performance reporting data, which include sales, costs,
  and expenses actual result and outlook . Account for variance between actual result and budget with
  in-deep analysis of rout cause.
• Analysis and monitor regional headquarter profit status, included preparing headquarter annual
  budget and monthly outlook, monitoring monthly profit status and explaining the gaps.
• Support HQ & Regional Business Units and Headquarter FP&A to prepare for annual budget and 2nd
  half re-plan, which include plan guide development, consolidation of subsidiaries’ plan data in a timely
  & effective manner, and ensures accuracy and timeliness are correctly managed.
• Develop monthly region performance data book and monthly submission schedules, and ensure all
  monthly schedule be submitted on time and historical data are correctly retained.
• Maintain system data integrity, include data-mining, data cleansing and data extraction, new EPR
  development discussion, by working with IM department and external consultancy.
• Leveraging BI tools (Cognos TM1) to provide visibility of business performance, and develop monthly
  performance reports using the BI tools.
• Lead ad hoc analysis based on management requests and operation needs.

To succeed in this role, you will need to possess the following qualifications, skills and experiences:

• 3 years experience, includes management accounting related experience in regional headquarter.
• Finance and performance management knowledge, understanding companies and regional finance operation.
• Degree in Finance / Accountancy , Business, Economics or other relevant field
• Excellent analytical skills to process voluminous data, interpret trends, establish high-quality insights and business implications.
• Willing to accept challenge and overtime work during peak period.
• Able to work well both independently and collaboratively in a team
  environment.
• Strong commercial sense, with keen eye for details and hands-on approach.
• Interest in understanding operational processes to improve quality of analysis. Willing to challenge current process to make improvement.
• Superior proficiency with ERP (Oracles) and Microsoft Excel
• Strong sense of ownership
• Interpersonal communications skills
• Analytical Skills
• PC Literacy
• Personal Consistency & Self Drive
• Adaptiveness toward changes.

Responsibilities

• Prepare data and analyze data sets for actionable insights and generate reports to support strategic & operational decision-making process.
• Design, build and maintain data pipelines (ETL processes, data models and data warehousing solutions) to ensure efficient and accurate data.
• Facilitate various digitalization initiatives for the company such as identifying opportunities to leverage RPA and automation solutions to improve efficiency and effectiveness of daily operations.
• Prepare analysis and report for management meetings.
• Develop reporting and visualization solutions to create interactive dashboards and reports that provide insights for internal stakeholders.
• Collaborate in cross-functional teams to develop business models, budgets and KPIs for new projects.

Prerequisites

• Minimum 5 years experience in Data / Business / Systems Analysis or Quality Assurance.
• Degree in Mathematics, Economics, Computer Science, Information Management or Statistics.
• Excellent quantitative analytical & critical thinking skills with strong understanding of financial & accounting principles.
• Proficient in MS Excel, PowerPoint, SQL, R, Python with ETL and working with large database.
• Familiarity with automation tools (e.g. RPA scripting, Power Automate etc) is a plus.
• Able to work independently and commit to deadline.
• Strong written and verbal communication skills including technical writing skills

This role involves a blend of technical expertise, customer service, and sales support, ensuring optimal use of our ITCH operations.

Key Responsibilities:

- Client Support: Assist clients in understanding and utilizing data from ITCH operations.

- Address any queries or issues, ensuring a high level of customer satisfaction.

- Optimization of ITCH Operations: Guide clients in enhancing the efficiency and effectiveness of ITCH operations.

- Claims and Warranty Assistance: Provide support in the event of claims and manage warranty-related issues.

- Technical Demonstrations: Conduct on-site demonstrations of equipment for crew members when ships are in port.

- Onboard Trials: Join ships on voyages to demonstrate the ITCH system in action, showcasing its features and benefits.

- Sales Support: To assist the regional sales director and colleagues with sales-related activities to drive regional growth, when not engaged in the above activities.

Qualifications:

- At least 1 to 2 years in operational roles within Maritime / Shipping industries. Ex ship-cadets are welcome to apply.

- Professional technical maritime certificates, or Diploma in Marine Engineering.

- Technical proficiency, with the ability to understand and operate equipment.

- Strong problem-solving and customer service skills.Willingness to travel, including joining ships for voyages.

- Good communication and presentation skills.

- Collaborative mindset, able to work closely with the sales team.

- Benefits:Opportunity to be a part of a dynamic and innovative team.

- Exposure to diverse regions and maritime operations.

- Competitive salary and benefits package.

Employment Type
Full-time

Edit job description

Responsibilities

- Responsible for managing the incoming and outgoing shipment.
- Attend to customer enquiries and follow up enquiry.
- Support and assist outdoor sales personnel for inquiries and quotations.
- To build, establish, maintain and improve relationships with customers.
- Handling of all billing and invoice.
- Cold call potential customers.

Requirements:

• Candidate must possess at least Diploma in any field.
• At least 1 Years in relevant experience
• Good team player with the ability to work independently
• Knowledge in Microsoft applications
• Preferably Junior Executive specialized in Customer Service or equivalent.

Overview:

As the PMO Analyst in MSO’s Project Management Office (PMO) you will help support transformation in our delivery and operations.

Role and Responsibilities:

1. Collate and support review on annual work plans.

2. Track project progress, monitor key performance indicators (KPIs), and generate reports on project status, milestones, and outcomes. This helps in evaluating project performance, identifying areas for improvement, and providing timely information to stakeholders.

3. Maintain Project Status Registry for MSO projects and provide the necessary reporting to management including escalation.

4. Support the risk and issue management processes, ensuring potential risks and issues are identified, assessed, and mitigated throughout the project lifecycle. This includes developing risk management strategies, monitoring risk factors, and implementing contingency plans to minimize project disruptions.

5. Establish effective communication channels with project stakeholders, including clients, internal teams, and executive leadership. This involves providing regular project updates, facilitating collaboration, and addressing stakeholder concerns to ensure alignment and transparency.

6. Support continuous improvement initiatives within the PMO and across projects by analyzing project data, identifying process bottlenecks, and implementing enhancements to increase project success rates and efficiency.

7. Foster a collaborative and results-oriented culture within MSO, promoting professional growth and maintaining high standards of project management excellence.

Requirements / Qualifications

1. At least 3-5 years of relevant PMO experience

2. Demonstrated experience in supporting PMs in managing and delivering systems in complex information exchange environments (in the health care industry would be an advantage)

3. Demonstrated consistent program management skills, including ability to apply analytical and problem-solving skills, to effectively manage project status.

4. Good communication, consultation, negotiation and advocacy skills and a proven ability to establish and cultivate relationships with a variety of key stakeholders.

5. Proven ability to initiate, manage and report on program activities and identify issues affecting the performance outcomes of the project.

6. Ability to think strategically and report effectively.

7. Active listening skills with good written and verbal communication skills

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences
• Responsible for maximizing revenue opportunities and customer retention.

Requirements

• Min Diploma in Marketing or related
• Min 2 years of working experience in sales support environment with customer relationship and maintenance responsibility

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

• Position : Application Engineer-Sales Support
• Location : Near Joo Koon MRT
• Working hours : Monday -Friday, 9.00am-6.00pm
• Salary : Up to $5200 (Depend on experience) + Transport allowance + AWS + Variable Bonus + Medical
• Duration : Perm
• Industry : Manufacturers of vacuum pumps, blowers and compressors

Main Responsibilities:

• Responsible for engineering, fabrication and performance of small and medium vacuum systems
• Accountable for fabrication cost , supervise fabrication work, performance output and on-time delivery to customer
• Engage customers to evaluate application possibilities, calculate and design vacuum systems and propose suitable solutions
• Select instruments and components to meet customer’s requirement and specification
• Responsible for coordination and performance of large systems where system is built by company
• Provide inside sales support, handle sales inquiries, generate proposals and follow up on quotations and technical clarification
• Supervise and provide guidance to system technician (direct report) to execute system assembly involving pipe fittings, valves, instruments, skid frames, control panel and up to testing and painting.
• Responsible for Final Acceptance testing (FAT) in system production facility and Testing & Commissioning (T&C) at site
• Coordinate with factory, outsource vendors and sub-contractor
• Create G.A. Drawing, P&ID etc using 3-D Solidwork
• Track and report quote activities; participate in Monthly Reporting process
• Execute contract review and clarify with customer where necessary to resolve unclear requirements
• Coordinate with Order Admin team on shipment update and information back to customer

Requirements:

• Bachelor Degree in Mechanical or Chemical Engineering is required
• 3 to 4 years of working experience in application engineering and sales support
• Experiences in systems design can be an advantage but not mandatory
• Familiar with 3-D SolidWorks
• Willing to travel whenever needed (customer site)
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

• Position: Data Analyst (Server)
• Location: Jurong West
• Working hours: 5 days, Monday to Friday (8.30am to 6.00pm)
• Salary (commensurate on experience): Up to $2700 + AWS + Variable Bonus + OT
• Duration: Contract (3-4 months extendable)
• Industry: Logistics - MNC

Responsibilities

• Perform waste walk and time studies in the data server operations and ensure the accuracy of data as assigned.
• Updating the collected data in the standard formats in excel/gsheet.
• Prepare weekly/bi-weekly summary reports using collected raw data, identified problems and caused, and improvement recommendations
• Any other ongoing tasks related to the current projects
• Ability to stay inside data center floors for prolonged periods (2 hours approx.) each time under some level of machine noise

Requirements

• Studies complete or ongoing in Diploma/ Degree in Industrial Engineering, Business Administration or Logistics
• Proficient in Microsoft Office – Excel, Word, PowerPoint
• Strong analytical skills, coordination and reporting skills
• Good communication skills to work with different levels of personnel
• Basic understanding on production processes and information flow would be added advantage.

Email to [email protected]

Do visit Search Personnel Pte Ltd for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

We, at RegASK are a high growth global RegTech company leveraging technology and global network of experts to revolutionize regulatory intelligence, serving the LifeSciences (MedTech, CROs, Pharma) and FMCG industries (Food, Personal Care). The RegASK team is highly diverse, with more than 10 nationalities across 3 continents, entrepreneurial and very agile, We just completed our Series A funding round in December 2022 and are currently recruiting highly motivated individuals to expand its team and support its ambitious growth plans.

Part of Sprim Global Investments portfolio, a group of 500+ people in 19 offices across 6 continents, implementing new ideas to deliver better health, RegASK is a rewarding place to work.

If you are a doer who enjoys working across industries and continents, autonomous in your working style, and eager to problem solve, we would love to hear from you.

THE POSITION

Title: Business Analyst Intern

Key responsibilities:

• Researching, analyzing, and monitoring factors relevant to our industry and inform recommendations to stakeholders
• Analyze business goals, objectives and needs
• Contribute to planning and designing business processes and make recommendations for improvement
• Provide analytical support for the company
• Develops and prepare materials for corporate presentations

Requirements:

• Relevant degree in Business field
• Organized, analytical, and results-orientated individual who enjoys a fast-paced entrepreneurial environment
• Detailed oriented and able to handle information with high degree of accuracy
• Excellent critical thinking and problem solving skills

How to Apply:

If you are excited about this opportunity and believe you have the skills and qualifications to excel as our Business Analyst Intern, please submit your resume for consideration.

We appreciate all applications, but only selected candidates will be contacted for an interview.

Thank you for considering joining the RegASK team. We look forward to reviewing your application!

Job Description:

1. Front-line support for customer inquiries and issues via email and phone;
2. Diagnose and troubleshoot product configuration and functional issues remotely and onsite;
3. Effective escalation to Level 2 or product vendor for action and resolution;
4. Able to handle flexible working hours on demand basis; and
5. Maintain rapport with customers and competence in managing vendors; and
6. Any other ad-hoc duties assigned.

Job Requirement

• Degree/Diploma in Computer Science / IT Technology or equivalent
• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
• With working experience in an SI or distributor environment with network security skillset is a plus
• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skills
• Positive working attitude and team player
• Willing to work extended office hours when needed
• Fresh graduates are welcome to apply

OUR COMPANY

We, at RegASK are a high growth global RegTech company leveraging technology and global network of experts to revolutionize regulatory intelligence, serving the LifeSciences (MedTech, CROs, Pharma) and FMCG industries (Food, Personal Care). RegASK team is highly diverse with more than 10 nationalities across 3 continents, we are entrepreneurial and very agile, enjoying the benefits of working across industries and across the globe. We are currently recruiting highly motivated talents to expand its team and support its ambitious growth plans.

RegASK is an international, diverse and rewarding place to work. If you are a builder, highly autonomous in your working style, and eager to problem solve, we would love to hear from you.

RegASK is part of Sprim Global Investments portfolio, a group of 500+ people in 19 offices across 6 continents, finding solutions, discovering and implementing new ideas to deliver better health.

THE POSITION

Title: Quality Assurance (QA) Analyst

As a Quality Assurance (QA) Analyst, you will play a crucial role in the software development life cycle by thoroughly testing and validating software applications to ensure they meet the highest quality standards. Your attention to detail, analytical mindset, and passion for delivering flawless software will contribute to the success of our projects.

Key Responsibilities:

Test Planning:

• Collaborate with cross-functional teams to understand project requirements and specifications.
• Develop comprehensive test plans and test cases based on project documentation.
• Develop and track test metrics

Manual Testing:

• Execute manual testing procedures to identify software defects and inconsistencies.
• Conduct functional, regression, and user acceptance testing.
• Defect Reporting:
• Document and prioritize identified defects, working closely with the development team to ensure timely resolution.
• Provide clear and detailed bug reports.

Test Documentation:

• Maintain accurate and up-to-date test documentation, including test cases, test scripts, and test results.
• Contribute to the creation and maintenance of testing standards and best practices.

Collaboration:

• Work closely with developers, product managers, and other stakeholders to ensure effective communication and understanding of project requirements.

Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or any other relevant discipline
• 3 to 5 years of experience in manual software testing.
• Experience in Agile, software development life cycle (SDLC) and testing methodologies.
• Proficiency in creating detailed, comprehensive, and well-structured test plans and test cases.
• Excellent analytical and problem-solving skills.
• Strong communication skills with the ability to articulate testing processes and findings.
• SQL & data analytics skills are essential
• Able to write/execute queries for Mongo and MySQL Databases

How to Apply:

If you are excited about this opportunity and believe you have the skills and qualifications to excel as our QA Analyst, please submit your resume for consideration.

We appreciate all applications, but only selected candidates will be contacted for an interview.

Thank you for considering joining the RegASK team. We look forward to reviewing your application!

JOB RESPONSIBILITIES

• Design and implement IT solutions, including hardware, software, and networking components;
• Manage and troubleshoot the organization's IT infrastructure to ensure optimal performance and availability;
• Install, configure, and maintain servers, workstations, and network devices;
• Collaborate with various Departments to identify and address IT-related issues;
• Implement security measures to safeguard the organization's data and systems;
• Provide technical support to end-users, addressing hardware and software issues promptly;
• Monitor system performance and implement improvements to enhance efficiency;
• Stay informed about emerging technologies and recommend innovative solutions to meet organizational needs;
• Create and maintain documentation for IT processes, procedures, and configurations;
• On-call support outside of regular business hours.

JOB REQUIREMENTS

• Diploma in Computer Science, Information Technology, or a related field;
• Certifications in these preferred: CompTIA A+, Network+, or Security+, Microsoft Certified: Azure Administrator or MCSA/MCSE, Cisco Certified Network Associate (CCNA), ITIL Foundation;
• Proven experience as an IT Engineer or similar role;
• Proficient in networking, server administration, and system integration;
• Strong knowledge of hardware, software, and security best practices;
• Excellent problem-solving and troubleshooting skills;
• Ability to work independently and collaboratively in a team environment;
• Excellent communication and interpersonal skills.

Only shortlisted candidates will be notified.

Job Responsibilities :

• Basic knowledge in Testing
• Analyze the Requirement documents and prepare Test Scenarios and Test cases
• Execute test cases and raise defects
• Co-ordinate with Business Analysts / Tech Leads for issue resolution
• Co-ordinate with Business users for UAT execution
• Knowledge in Testing tools
• Manage stakeholders' expectations across Project teams
• Good team player with strong communication and problem-solving skills

Requirements :

• Banking experiences
• Wealth management
• Testing

The company is currently looking for a Sales Support Executive to expand its ever-growing team. If you aspire for a rewarding career, keep reading:

Responsibilities:

• Sales Order Processng (issuance of DO, invoices, etc)
• Regular Order Management Updates to the Sales Team
• Coordination of shipping schedule.
• Preparation of shipping documents (commercial invoice, packing list etc.).
• Track payment and update on system
• Maintain the customer data to ensure accuracy.
• Assist in general administration duties and Ad-hoc duties assigned

Requirements:

• ‘O’ level with 2-3 years of relevant experience.
• Self-motivated and initiative individuals.
• Possess strong negotiation and selling skills.
• Knowledge in office supplies or office automation would be an advantage.
• Knowledge on SAP and TMS system would be an advantage.

Why join us:

• Attractive commission package
• 5 days’ work week
• Good career growth/staff benefits
• Transport pick-up from Jurong East MRT

Please email your resume with your last/current drawn salary, expected salary, notice period to [email protected].

• Position: Data Analyst (Server)
• Location: Jurong West
• Working hours: 5 days, Monday to Friday (8.30am to 6.00pm)
• Salary (commensurate on experience): Up to $2700 + AWS + Variable Bonus + OT
• Duration: Contract (3-4 months extendable)
• Industry: Logistics - MNC

Responsibilities

• Perform waste walk and time studies in the data server operations and ensure the accuracy of data as assigned.
• Updating the collected data in the standard formats in excel/gsheet.
• Prepare weekly/bi-weekly summary reports using collected raw data, identified problems and caused, and improvement recommendations
• Any other ongoing tasks related to the current projects
• Ability to stay inside data center floors for prolonged periods (2 hours approx.) each time under some level of machine noise

Requirements

• Studies complete or ongoing in Diploma/ Degree in Industrial Engineering, Business Administration or Logistics
• Proficient in Microsoft Office – Excel, Word, PowerPoint
• Strong analytical skills, coordination and reporting skills
• Good communication skills to work with different levels of personnel
• Basic understanding on production processes and information flow would be added advantage.

Email to [email protected]

Do visit Search Personnel Pte Ltd for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Job Description
WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Technical Support Consultant (L2) plays a crucial role in making sure that happens, as the next line of support to our Service Desk. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Technical Support Consultant (L2) provides Tier 2 support to our clients; handling escalated support requests from Service Desk Support Consultant (Level 1), as well as any projects that require on-site troubleshooting, installations or implementations. As such, the role requires the candidate to be fairly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L2) can turn to the Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Delight our clients with a friendly, quick and helpful experience.
• Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
• Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.
• Assist the client with remote or on-site troubleshooting activities.
• Assist the client with on-site installation/implementation & removal of equipment.
• Managing and recording all work through our ITSM portal.
• Split tickets that have several issues into their own individual tickets to ensure linear tracking and resolution.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Escalate tickets that require Team Lead or Technical Manager support.
• On-site hardware maintenance and support.
• Create and maintain documentations for on-site processes.
• Make sure that client documentations are well maintained.
• Collaborate with Projects team from time to time, to assist with project implementations on-site.
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and clients.
• Adhere to the schedules provided by the Team Leads or Service Delivery Manager.
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
• Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
• Identify opportunities for improvement and make constructive suggestions for change.
• Contribute to the process of innovative change effectively.
• Undertake other duties as required by the Team Lead or Service Delivery Manager.

Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent).
• ITIL v4 certification will be an advantage.
• CCNA, Microsoft certifications, VMWare or Fortinet certifications will be an advantage.
• At least 2 to 3 years’ work experience as a Level 2 Technical Support Engineer, Desktop Support Engineer, IT Service Desk Engineer or similar roles.
• Hands-on experience with Windows/Linux OS environments.
• Hands-on experience in managing Active Directory, M365, MS Exchange, Storage, VPN, Network or virtual computing infrastructure.
• Good understanding of computer systems, mobile devices and other tech products.
• Good knowledge of cloud concepts and networking.
• Excellent ability to diagnose and troubleshoot basic to intermediate technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Service Desk Support Consultant (Level 1) plays an important role in making sure that happens, as the frontline member of the team. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L1) can turn to the Level 2and Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Ensure all calls, chats are answered and all emails are responded in a timely manner.
• Ensure all issues are properly logged into the ITSM portal.
• Perform initial classification/prioritization of the incidents.
• Perform first level triage and troubleshooting on all reported issues, ask customers targeted questions to quickly understand the precise root of the issue.
• Refer to internal Knowledge Base or resources to provide accurate technical solutions.
• Provide First Call Resolution (FCR) technical support via phone, email or chat.
• If unable to resolve, escalation to next level resolver group and keeping client informed.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Furnish timely updates to customers on the status of outstanding incidents within targeted Service Levels (SLA).
• Prioritize and manage several open incidents at one time.
• Maintain ownership of incidents and follow-up with client on reported issues until closure.
• Manage customer expectations and notify Team Lead/Service Delivery Manager in the event of unusual surge in calls of a specific nature.
• Prepare accurate and timely reports.
• Maintain jovial relationships with clients.
• Contribute knowledge articles and maintain documentations for known errors/on-site processes.
• Collaborate with the internal IT team to communicate to the client the status of their ticket every step of the way, notifying them of any changes or outages related to their issue.
• Escalate tickets that require the Service Delivery Manager or Technical Manager support.
• Identify, communicate and mitigate potential risks to the Service Delivery Manager and clients.
• Act as the Monitoring Center for internal infrastructure, monitoring via dashboards and escalating appropriately to Level 2 or Level 3 team for remediation.

Requirements

• Diploma in IT or Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System or the equivalent).
• ITIL v4 or other IT-related certifications will be an advantage.
• At least 1 to 2 years’ work experiences as an IT Service Desk Analyst, Technical Support Engineer, Desktop Support Engineer or similar roles.
• Familiarity in providing support via remote desktop applications.
• Hands-on experience with Windows/Linux OS environments.
• Basic experience in managing Active Directory, M365, VPN, Network or virtual computing infrastructure.
• Basic knowledge of cloud concepts and network infrastructure.
• Good understanding of computer systems (hardware and software), monitoring tools, mobile devices and other tech products.
• Intermediate knowledge on using Microsoft Office suite (e.g. MS Excel, MS Outlook, MS SharePoint etc)
• Excellent ability to diagnose, identify and troubleshoot technical issues.
• Excellent problem-solving and communication skills.
• Excellent time management and task prioritisation skills.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Nets Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To manage Admin, Compliance and Building Services of 1NN and 1NE.1-Net is fast transforming itself into Asias Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. Its uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

Role Profile

The Assistant Engineer shall be responsible to provide timely response, escalation and resolution to all incidents, outages and performance alerts. This includes the monitoring of 1-Nets facilities and network infrastructure and systems performance.

Responsibilities

• To perform 24x7 rotating shift duty for NOC and Network Operations.
• Changing of backup tapes based on predetermined schedule
• Preparation and compilation of team and customer weekly and monthly reports
• Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
• Inventory Management for physical network infrastructure, x-connect.
• Provide remote hands service and onsite support to internal and customers
• Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
• Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
• Responsive to troubleshoot and solve L1 Data Center and customer network issues
• Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
• Report to Telco Helpdesk for suspected circuit problem.
• Maintain concise and up-to-date network documentation including: Network inventories, processes, policies and procedures
• Collect and manage the statistics collection and application from the network systems
• Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports

• Minimum Diploma or equivalent qualification in IT related field of study
• Must be willing to learn- No experience required as job training will be provided
• Career growth opportunities
• Able to resonate with our culture of Respect, Teamwork, Drive
• Rotating shift duty
• Basic knowledge and experience with networking protocols, including TCIP, RIP, TRACERT & PING Command
• Basic knowledge and experience with Structured Network Infrastructure for network Layer 1 & 2 support
• Pro-active in anticipating and resolving issues in the work environment
• Customer service acumen and possess a strong sense of urgency
• Strong sense of responsibilities and accountability in the work performance
• Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands

General Overview

The successful candidate will liaise closely with other members of the SLNG business groups to deliver services that drive business performance and growth. Our ideal candidate is one who comes from an IT Background, is self-motivated and excels in a fast-paced environment.

Roles and Responsiblities

The candidate shall be responsible for but not be limited to the following duties and responsibilities.

1. Develop an ‘all round’ understanding of the SLNG business model and the roles / responsibilities of the various business groups that are tasked with achieving excellent business performance and deliver operational effectiveness.
2. Liaise with all business groups and external stakeholders to build an understanding of the key IT applications and systems to provide technical, commercial and financial business solutions to fully support the efficient delivery and implementation of business processes into SLNG.
3. Collaborate with cross-functional teams to gather and document business requirements and translate them into functional specifications to meet commercial obligations of the company.
4. Provide recommendations based on analysis and insights to drive process improvements, cost reduction, and system / application enhancement.
5. Collaborate with internal Information Systems team and manage external service providers engaged by SLNG to develop, procure and implement the business processes and IT applications and systems that will be required by SLNG for the effective management of SLNG’s business.
6. Contribute to the deployment of the business processes, IT applications and systems within SLNG and provide familiarization training, as required.
7. Regularly monitor the IT application and systems effectiveness in meeting end user requirements and manage any changes required.
8. Follow up with external service providers on any defects raised and track these to closure.

Work Experience

1. Candidates with 5 - 7 years in IT system implementation and support experience including exposure to Quorum’s Energy Components, SAP Finance modules will be required.
2. Proficient in Microsoft Office (essentially Word, Excel and Power point)
3. Active learner and ‘detail-oriented’ professional with strong analytical and problem solving skills.
4. Ability to quickly develop an in-depth working knowledge of the range of SLNG business activities.
5. Strong interpersonal skills with the ability to collaborate effectively with cross-functional teams and build positive relationships.

Education Requirements

1. Degree in Computer Science / Information Technology / Business from a reputable University.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

https://nusit.nus.edu.sg/

Job Description

The candidate will be responsible for projects delivery and application support that are related to the Finance business domain. He/she needs to work closely with the user community, external vendors, and other stakeholders.

Maintenance and Support (70%)
• Provide on-going application support.
• Conduct user requirement analysis for enhancements to existing systems, analyse business information needs gathered, translate into requirement specifications, and secure user sign-offs.
• Perform systems and data analysis including analysing existing system/program logic difficulties, and revising the logic and procedures as necessary. Analyses and proposes data integration specifications for data exchanges with other IT systems inside and outside the organization
• Evaluate potential solutions and make recommendations to business users.
• Perform project implementation and application testing according to maintenance and quality assurance procedures and methodologies
• Handle audit queries, and ensure audit and security compliance are met.
• Conduct user training for system enhancements
• Liaise closely with business users and build good rapport
• Liaise closely with vendors or team members in application maintenance, application testing, supporting application patches and upgrades in accordance with methodologies and policies.
• Ensures IT support service targets are met.
• Work closely with business users in annual IT project planning and enhancement prioritization.
• Ensure adherence to policies, standards and quality documentations

Project Management (30%)
• Accountable for the overall successful delivery of project.
• Oversees the delivery of projects to ensure that project targets are met. This includes, amongst others, conducting user requirement analysis, participating in solution design, planning and executing testing, deploying solution to ‘live’ etc.
• Creates and/or reviews project artefacts and deliverables to ensure quality and NUS guidelines and polices are met.
• Manages procurement, including amongst others, preparation and publishing tender specifications, evaluates and recommends potential solutions and/or vendors, contract management etc.
• Liaises closely with business users and builds good rapport
• Liaises closely with vendors to ensure successful delivery of products and/or services in accordance to contract.
• Manages project team to ensure optimization of manpower resources while maintaining a healthy team morale.

Qualifications

• Degree in Information Technology, Computer Science, Computer Engineering or equivalent
• At least 8 years within IT industry, inclusive of 5 years or longer in SAP S/4Hana Functional (FICO) role inclusive of systems design, functional, configuration and user support experience, and at least 3 years’ experience in project management inclusive of one complete cycle in an IT project implementation.
• In-depth knowledge with SAP S/4Hana modules FI/CO/PS/MM/Fixed Asset
• Knowledge in SAP S/4Hana modules FM/GM/Cash Management/Treasury/SD, OpenText Vendor Invoice Management, SAP Concur and SAP Ariba will be an added advantage.
• Good technical knowledge in SAP ABAP, Workflow and Fiori.
• Good grasp of IT technologies, methodologies, architectures, and best practices.
• Strong technical background to coordinate with technical teams to solve complex requirement and integration issues.
• Familiar in the Finance and Procurement business domains.
• Strong business process and analytical skills with the ability to assimilate information quickly and communicate complex requirements and issues clearly and concisely. The ability to understand the business questions that users are trying to get answered is essential.
• Strong oral, written and interpersonal communication skills with the ability to interact and communicate effectively with all levels of management, users and vendors.
• Must be a self-starter and able to work independently with minimum supervision.
• Must be a good team player, proactive in nature, fast learner, highly organized and positive attitude.
• Certification in PMP or CITPM will be an added advantage.
• Experience in Higher Education industry is a bonus.

COMPANY DESCRIPTION

Mediacorp is Singapores largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

• Prepare financial statements and management reports with analysis
• Work with BU on monthly rolling forecast and annual budget
• Prepare and review Balance Sheet schedules on monthly basis
• Business partnering
• Be involved in audit
• Be involved in the implementation of processes, procedures, and policies
• Ad hoc projects

• Strong in financial analysis
• Have experience in keeping full set of books
• Good communication and interpersonal skills
• Good in Microsoft Excel and PowerPoint
• Experience in using SAP will have added advantage
• At least 3 years relevant working experience; and
• Degree in Accountancy or ACCA or equivalent

Responsibilities

• Responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences
• Responsible for maximizing revenue opportunities and customer retention.

Requirements

• Min Diploma in Marketing or related
• Min 2 years of working experience in sales support environment with customer relationship and maintenance responsibility

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026