Job Description:

The Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and desktop support.

Technical Competency:

• Technical scope (Back-end) with strong system/desktop setup and debugging.
• Must have implementation skillset in AD, Hybrid AD, M365, Intune with NAC.
• Have managed 50 desktop environment before.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Responsibilities

• Evaluate deals across a spectrum of capital structures: public/private, debt/equity, or funds.
• Develop and articulate investment theses, backed by primary research, financial models, and fundamental analysis.
• Assist investment management team in structuring and recommending deals, including due diligence and legal documentation.
• Monitor developments in macro and regulatory policies, economic situation, market liquidity and other factors, to evaluate market trends and their impact on the portfolios.

Requirements

• 3~4 years’ experience in investment banking/analysis, public equities and/or private equity investments.
• Experience in building financial models for valuation and financial returns analysis.
• Highly detail-oriented and meticulous.
• Good initiative
• Strong written and verbal communication skills.
• Ability to work independently, as well as collaboratively.
• CFA charterholder and/or experience in writing macros is a plus.
• ESG knowledge/experience will be advantageous.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Production Support Analyst.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Responsibilities:

· Willing to work in shifts to provide 24/7, on-call, holiday and weekend support.

· Has experience or knowledge on Incident and Problem management.

· Health check and monitoring production system and job scheduling to ensure SLA is meet.

· Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

· Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

· Continuous improvement of the system, e.g. job automation, performance tuning.

· Should be able to identify and fix the bugs.

· At least 2-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

· At least 2-5 years of working experience, preferably in Banking or Anti money laundering.

· At least 2-5 years of working experience in production support in banking applications running on Windows and Unix environments.

· Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.

· Good knowledge in Linux/Unix/Windows scripting.

· Hands on experience on monitoring tools like Grafana has added advantage.

· Should be open to learn and adapt to new technologies.

· Knowledge on GIT Bitbucket and Jenkins has added advantage.

· Knowledge on Actimize/Hadoop has added advantage.

Requirements:

Mandatory Skills:

· Unix, Windows, SQL, Java Support Experience, Programming on any language, incident and change management

Shift timing:

• 7am to 4pm
• Need to support on weekends
• Sat 10pm to 6am
• Sunday: 6am to 3pm
• There may be times to be called during off- working hours during the weekday to provide on call support for production issues.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

• Perform a variety of cleaning activities, such as sweeping, mopping, dusting, and polishing.
• Ensure that all rooms are cared for and inspected according to standards.
• Protect equipment and make sure there are no inadequacies.
• Notify superiors of any damages, deficits, and disturbances.
• Deal with reasonable complaints/requests with professionalism and patience.
• Check stocking levels of all consumables and replace them when appropriate.

As Senior Technical Support Executive, you review and study technical requirement, liaise with principal and customer and provide innovative technical solutions to customers, add value to their operations and strengthen relationships with them. You will play a vital role in guiding and supporting the team in technical matters and problem solving.

What will you deliver?

• Provide pre and post-sales support to Sales personnel, including solution optimization, create proposal and attending technical clarifications meeting and/or presentation with customers
• Post sales support which involves troubleshooting at site, simple commissioning activities, etc, to help resolve customer issue.
• Perform design and prepare engineering drawings and documentation as per customer’s requirements
• Provide technical support and/or propose alternative technical solutions to meet customer’s requirements.
• Develop automation application-related knowledge, execution with demo setups, and assist in customer conversions by demonstrating domain knowledge and commercial sensitivity.
• Provide technical advice to customers for their application requirements based on latest technology and product offerings. And to provide solution offering updates to customers.
• Review and analyze product configurations and components, perform engineering calculations (if required), including drafting
• Coordinate with Principal vendors on training, product updates and support, etc.
• Handle project documentation
• Build up principal relationship and provide customers’ feedback to principal for service and/or products enhancements.
• Value-add to customers’ needs and strengthen relationships with them.
• Provide guidance and mentorship to junior technical support. Act as a subject matter expert on various frameworks used in development of processes.
• Analyse complex challenges and provide innovative and practical solutions to the team.
• Facilitate discussions and brainstorming sessions to find effective resolutions.

Key Qualifications

• Bachelor degree or Diploma in Electrical/ Electronics/ Mechanical/ Automation/Control engineering or related discipline.
• Proficient in Microsoft Office, AutoCad & 3D drawing
• Candidates familiar with Siemens SIMATIC S7 PLC series and Phoenix Contact solutions, automation application experience will be preferred.
• Able to work independently with drive & initiative
• Good team player with ability to work independently and under pressure
• Problem solving, strong analytical skills
• Possess strong communication and interpersonal skills with the ability to provide solution demonstration and presentation to customer.
• Proven track record to build relationships, influence customers at all levels and service-oriented

Position Overview:

• Reports to Sales & Marketing Manager.
• To support the Sales function & grow the company’s overall sales
• Identify sales gaps & opportunities.
• Provide Sales support in terms of data analysis, meeting customers’ requests and identify new market trends.

Main Functions & Responsibilities:

1. Collaborate and Support

• Work closely with the Sales Team and internal stakeholders to address customer needs effectively.
• Coordinate with other departments to resolve customer issues.

2. Sales Reporting and CRM Management

• Utilize customer relationship management (CRM) tools/system to track and manage leads, opportunities, and sales activities.
• Update customer records, document sales interactions, and generate reports on sales performance and metrics.

Requirements:

• Possess Diploma in Sales & Marketing or Business Management / GCE ‘A’ Level / GCE ‘O’ Level
• Strong Organization Skills
• Good Communication Skills, Customer Service Skills, Adaptable and a Team Player
• Computer Proficiency including the knowledge of Pivoting Table is an advantage
• Previous experience in sales support, customer service, or related role would be beneficial.
• Fast-paced environment
• Familiarity with CRM tools and systems

About Us:

DataExpert Singapore is a professional digital forensics and information security company established in Singapore in 2014. We provide products and services in the areas of data recovery, digital forensics, data analytics, and secure IT disposals to meet customer needs in information security and digital investigations.

About the Role:

As an IT Support Technician, your primary responsibility will be to offer technical assistance for a diverse range of hardware and software issues spanning computers, mobile phones, and various other devices. In addition to this, you will play a vital role in our IT disposal operations, ensuring the secure management and sanitization of discarded items in adherence to data protection regulations and environmental standards.

Find out more about what we do over here:

• https://www.dataexpert.com.sg/it-disposal-service
• https://www.linkedin.com/company/dataexpert-singapore/

Tasks & Responsibilities

- Provide technical support in hardware, software issues.

- Perform computer hardware parts upgrades/replacements.

- Use appropriate tools & methods to run diagnostic tests.

- Work with other team members to deliver efficient IT support and IT disposal services.

Requirements

- Experience with troubleshooting, resolving issues related to hardware and software.

- Knowledge about computer hardware and components

- Good communication and technical skills

- Able to work independently, proactively participate in a team environment.

- Prior experience in IT support roles is preferred but not a must.

Responsibilities:

· Provide support to Sales Managers

· Response to customer’s enquiries, preparation of quotation and tenders for submission

· Provide co-ordination duties, support customers and coordinate with factory for technical matters

· On job training will be provided to understand how to select a control valve

· Other ad hoc duties as assigned by management.

Requirements:

· Positive attitude and self-motivated

· Proficient in Microsoft office

· Diploma in Engineering (Preferably Mechanical/Mechatronic)

· Able to communicate in mandarin will be an advantage

Responsibilities:

· Lead and manage a team of application support specialists, providing guidance, coaching, and mentoring.

· Escalate and resolve complex technical issues related to .NET, Java, and SQL/Database applications.

· Proactively identify and implement solutions to improve application performance and stability.

· Collaborate with development teams to troubleshoot and fix bugs.

· Manage vendor relationships, ensuring timely resolution of support requests and optimal service delivery.

· Build and maintain strong relationships with internal stakeholders, including business users, IT operations, and management.

· Develop and implement processes for continuous improvement of the application support function.

· Stay up-to-date on the latest technologies and trends in application support and related fields.

· Perform other duties as assigned.

Qualifications:

· Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).

· Minimum of 5 years of experience in application support, with at least 2 years in a leadership role.

· Proven experience in troubleshooting and resolving complex technical issues related to .NET, Java, and SQL/Database applications.

· Excellent communication, interpersonal, and presentation skills.

· Strong analytical and problem-solving skills.

· Ability to work effectively in a fast-paced, team-oriented environment.

· Experience with network and infrastructure management a plus.

· Strong vendor management and stakeholder relationship building skills.

· Experience with ITIL or similar methodologies preferred.

BAND 1:

Job Description:

a. The Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years’ experience in Windows Desktop support.

Position Responsibilities and Functions

a. Provide first/second level contact and problem resolution for customer issues.

b. Work with Third Party Vendors to remediate complex AV issues as needed.

c. Provide timely communication on issues status and resolution

d. Maintain ticket updates for all reported incidents.

e. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, 
Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized 
desktop application.

f. Should have basic knowledge of Mac operating system, to support Apple pc 
users.

g. Install, upgrade, support and troubleshoot for printers, computer hardware.

h. Performs general preventative maintenance tasks on computers, laptops, 
printers.

i. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

j. Use diagnostic tools to troubleshoot problems associated with network 
connectivity, and workstation hardware/software.

k. Broad experience of IT with basic understanding of Networks, Servers, 
Audio/Visual, Smart Devices and Telecoms.

l. This position requires the ability to work in a project-based environment requiring 
flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

i. Bachelor Degree or equivalent in Computer Science or related field.

ii. CompTIA A+, Microsoft Certified Professional (MCP) or better.

iii. Minimum of 18 months’ years of IT experience.

iv. Windows 7-10, Microsoft Active Directory, utilization GPOs, MS Office 365, PC 
hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk 
ticketing systems.

v. Mobile device management including IOS and Android devices, Enterprise 
encryption solutions, Windows PC/laptop management via Active Directory.

vi. Proven analytical, troubleshooting and problem solving skills.

vii. Proven ability to multi-task, effectively determine priorities and meet SLA’s.

viii. Excellent communication relationship-building and internal customer service skills.

ix. Adaptable and flexible in a fast-changing industry and work environment.

x. Willing to work off-hours and weekends when required for projects or emergency 
support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

BAND 2:

Job Description

The Band 2 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 years’ experience in Windows Desktop support.

Position Responsibilities and Functions

a. Provide first/second level contact and problem resolution for customer issues.

b. Work with Third Party Vendors to remediate complex AV issues as needed.

c. Provide timely communication on issue status and resolution.

d. Maintain ticket updates for all reported incidents.

e. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

f. Should have basic knowledge of Mac operating system, to support Apple pc users.

g. Install, upgrade, support and troubleshoot for printers, computer hardware.

h. Performs general preventative maintenance tasks on computers, laptops, printers.

i. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

j. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

k. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

l. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

a. Bachelor’s Degree or equivalent in Computer Science or related field.

b. CompTIA A+, Microsoft Certified Professional (MCP) or better.

c. Minimum of 18 months years of IT experience.

d. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

e. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.

f. Proven analytical, troubleshooting and problem-solving skills.

g. Proven ability to multi-task, effectively determine priorities and meet SLA’s.

h. Excellent communication relationship-building and internal customer service skills.

i. Adaptable and flexible in a fast-changing industry and work environment.

j. Willing to work off-hours and weekends when required for projects or emergency support.

In addition, the Band 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.

NOTE: Job location is either Tuas/Jurong

Main Core Responsibilities

To support the restaurant outlets and office users with all IT related matters (POS / SOK, Laptops, printers, and CCTV). Handle POS menu keys creation and revision. Trouble-shoot IT issues and implement technology solutions to enhance business efficiencies. Coordinate with software contractors for maintenance and second level technical support.

Project Coordination - Work closely with team members to ensure timely execution of ongoing projects.

Data Entry and System Maintenance - Responsible for data entry work related to various e menu systems. Manage delivery platform settings and maintenance.

Emergency Support - Standby for emergencies and critical support requests after regular work hours.

Process Improvement – Propose recommendations to management for improving efficiency and productivity in outlet operations, ordering systems, HQ, etc

Company-Wide Technical Support - Provide technical support across the company.

Additional Duties – Perform any other duties as assigned.

Intermediate Work (Middle Management Duties)

New Store Setup - Assist in setting up new store by supervising contractors for POS, E menu, SOK, CCTV, and network setup.

Inventory Management - Assist in IT inventory management and monitoring data backups.

Administrative Responsibilities - Assist in IT administrations including paperwork & documentations.

Vendor Management – Manage relationships with relevant external vendors.

Requirements

- Strong capability in basic PC & network troubleshooting.

- minimum 3 years’ experience of experience with operational management knowledge in the F&B or similar field.

- Senior Executive position available based on experience and qualification

- Diploma or Degree in an IT-related field

- Good problem-solving skills, demonstrating resourcefulness in finding solutions.

- Strong sense of responsibility, self-motivated, and ability to perform in fast-paced environment.

- Service excellence attitude for technical support matters.

- Individual who takes initiatives and can work with minimal supervision.

- Have a service excellence attitude for technical support matters.

Responsibilities:

• Provide daily general administrative support to ensure the smooth running of day to day office support activities
• Liaise with internal department and external parties to follow up on related administrative matters
• Assist in Project Coordination
• Organize, develop and maintain proper filing system
• Coordinate office activities and operations to secure efficiency and compliance to company policies.
• Submit timely reports and prepare presentations/proposal as assigned
• Any ad-hoc duties assigned by the Management from time to time

Requirements:

• Proven experience as an office administrator, personal assistant or relevant role
• Outstanding communication and interpersonal abilities
• Excellent priority management and organizational skills
• Familiarity with office management procedures and pantry inventory control
• Good knowledge of MS office and office mangement software will be added advantage
• At least a diploma in office administration or relevant field
• Possesses the right aptitude and able to communicate and work closely with inter departments, including the department heads and management.

If you think you are the one for the above role do contact me at [email protected]

Please kindly note that only shortlisted candidates will be notify.

Headquartered in Singapore, Actxa Pte Ltd is a deep tech company founded in 2015 that leverages artificial intelligence to create next generation preventive healthcare solutions.

We create evidence-based, personalised health insights in the domains of physical activities, sleep quality, body composition, stress and recovery, heart health and blood glucose evaluation and monitoring.

To improve population health, Actxa establishes worldwide partnerships and research collaborations to develop critical preventive health models to help people avert chronic diseases such as diabetes and hypertension.

We are searching for our next team members to join our growing team.

Actxa is hiring for Technical Sales Support Engineer

Internal Code: ACX001

We are seeking a passionate Technical Sales Support Engineer plays a crucial role in bridging the gap between the technical aspects of a product or service and the sales team.

A Technical Sales Support Engineer is essential for ensuring that sales teams can effectively communicate the technical aspects of a product or service, ultimately leading to successful sales and satisfied customers.

They assist sales professionals in understanding and effectively communicating the technical features, benefits, and capabilities of a product or solution to potential clients.

This position requires a strong technical background, excellent communication skills, and a deep understanding of the product or service being sold.

1. Product Knowledge:

Develop an in-depth understanding of the company's products or services, including their features, functionality, and technical specifications.

Stay up-to-date with product updates and changes.

2. Pre-sales and Post Technical Support:

Collaborate with the sales team to understand customer requirements and challenges.

Prepare and deliver technical presentations and solutions to potential customers.

Provide pre-sales technical support by answering customer queries, addressing concerns, and conducting product demonstrations.

Responsible for the transition from the sales phase to the implementation phase and product launch by working closely with clients and internal teams.

Troubleshoot technical issues or challenges that may arise during the integration process and work to find solutions.

Address technical post-sales inquiries and issues to ensure customer satisfaction.

3. Proposal Development:

Collaborate with the sales, product and platform teams to create technical proposals, including pricing, configurations, and technical documentation.

Ensure that proposals align with the customer's technical requirements.

4. Technical Expertise:

Offer technical expertise to the sales team to help them address customer objections and concerns effectively.

Act as a technical resource during the sales process to build credibility and trust with potential clients.

Provide technical training to customers and sales team members to enhance their product knowledge and sales effectiveness.

5. Competitive Analysis:

Stay informed about competitor products and services, and provide insights to the sales team regarding competitive advantages and disadvantages.

6. Documentation:

Create, maintain and update technical documentation, user guides, product manuals, datasheets, and case studies, to aid in the sales process.

7. Customer Relationship Building:

Build and maintain relationships with key customers to enhance trust and loyalty.

Collect feedback from the sales team regarding customer experiences and technical challenges and provide this feedback to the product development team for continuous improvement.

Requirements

Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Electrical & Electronics Engineering, or related discipline.

At least 2 to 4 years in technical sales and support from industries like, digital health, connected devices, software/cloud services, information technology, or similar industries.

Keen interest in digital healthcare, AI in healthcare, preventive health and wellness, and sports science domains.

Excellent communication and presentation skills with good interpersonal and relationship-building skills.

Sales acumen and customer-oriented mindset.

Ability to problem-solve and can be very resourceful.

A natural tenacity, resilience and determination

Travelling is required for this role.

Benefits

What do we offer?

Fun working environment

Flexi benefits

Employee Wellness Program

Actxa Pte Ltd is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Actxa Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Actxa Pte Ltd.

Your personal data will be processed for the purposes of managing Actxa Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice ( ) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Job Responsibilities:-

• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Provide prompt and accurate feedback to customers
• Refer to internal database or resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure the systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Maintain jovial relationships with clients

Job Requirements:-

• Diploma in Engineering (Electrical & Electronic, Computer Science, Telecommunication,
• Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help
• Desk Technician or similar role.Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Join our quant team to maintain and enhance our quantitative-driven investment models. Write and publish investment insights online. R&D into new models and products. At least 3 years experience. Knowledge & proficiency in Python / Matlab / quant / machine learning AI needed. Remuneration will depend on the experience, seniority and fit with our fintech culture.

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Job Title: Principal Systems Analyst

Job Description

Purpose

The role will collaborate closely with key stakeholders to understand business requirements and work closely with IS vendors/partners in getting solutions and changes implemented. You will translate business requirements into designs and actionable plans. You are required to drive fast and sustainable growth in StarHub services to address customer needs and objectives.

Responsibilities

• Lead and contribute to the end-to-end solution design process, ensuring alignment with business objectives and technical requirements.
• Liaise with business users to collect and prioritize requirements and be Point of Contact (POC) for all business requirements.
• Collaborate with cross-functional teams to gather requirements and translate them into effective system designs.
• Provide technical consultancy, expertise, and advice on matters of solution feasibility, application design, and integration.
• Understand business models and drivers and translate them into either platform configuration or specification for new implementation or even new product offerings.
• Work with partners to define technical strategies that will drive business effectiveness and improve business offerings.
• Assist with RFP/RFT responses to provide technical know-how and expertise.
• Prioritise projects and manage multiple stakeholder expectations.
• Manage vendors / partners to ensure that they meet project milestone / timeline.

Qualifications

Requirements

• Degree in Computer Science, Computing or related field of study with at least 10 years of systems analysis and design or related experience in providing end to end solution design.
• Strong background in telecommunications industry.
• Knowledge in areas of mobile networks, CRM (e.g., Compax) and Billing (e.g, Matrixx).
• Knowledge in Outsystems and agile methodology is an advantage.
• Excellent communication and collaboration skills. Able to communicate clearly and professionally in a fast-paced, deadline-driven business environment.
• Strong conceptual and problem-solving abilities.
• Excellent organization skills and comfortable with multi-tasking under a dynamic environment.

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Job Description:

The Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and desktop support.

Technical Competency:

• Technical scope (Back-end) with strong system/desktop setup and debugging.
• Must have implementation skillset in AD, Hybrid AD, M365, Intune with NAC.
• Have managed 50 desktop environment before.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Job Title: Financial Analyst

Job Description

• Finance Business Partnering support for Division providing comprehensive, timely and effective financial analysis, insights and recommendations.
• Prepare the monthly/quarterly forecasting and annual budget exercise by reviewing financial assumptions and highlight risk/issues.
• Lead the opex consolidation for the Division for review and ensure timely submission.
• Involved in the annual Product Costing exercise.
• Review business cases and develop financial business models to assess financial feasibility of initiatives/products before presenting to the business leaders.
• Ensure timely and accurate closing of finance and accounting activities and providing in-depth analysis of the financial performance.
• Provide variance explanations of actual vs budget / forecast, includes reporting of key findings to the business

Qualifications

• Degree in Accountancy or professional qualification in CIMA, ACCA with minimum 3 years relevant working experience.
• At least 2 year of Financial Planning and Analysis experience preferred.
• Meticulous and good analytical skill
• Good communication with strong teamwork and interpersonal skills.
• Can handle ambiguity independently and deliver within strict timeline in a fast-paced environment.
• Tenacity and problem-solving skills.
• Competent in PC applications e.g. Microsoft Office. Knowledge of SAP, ANAPLAN will be an advantage.

We are a locally based company with customers and products mainly in the Healthcare and Hospitality industry. Our focus had always been geared towards the creating of solutions through innovative use of technology. We are therefore recruiting candidates in our expansion.

Job Description

The primary responsibility of the Application Support Specialist will be to provide functional and technical support for the company’s products, directly to our customer base. This is a full-time position based in Singapore; this is a technical role, supporting mainly Windows and Linux based client applications.

The successful individual will be able to find solutions to complex problems whilst holding to the highest level with regards to quality and technical expertise. Working as part of a global support team, the ability to build productive working relationships with customers and colleagues will make you successful in this role.

· Respond promptly to support requests and inquiries from clients.

· Actively monitor and respond to alerts to company’s systems and infrastructure supported

· Support customers and resolve issues related to inhouse developed applications such as Digital Signages, Facility Booking systems, Interactive kiosks, Smart Room Automation, electronic Meal Ordering systems.

· Work directly with new customers to coordinate the deployment and configuration of the company’s products.

· Manage distribution and installation of software enhancements and upgrades.

· Work with our infrastructure team to test and complete various server and network upgrade projects.

· IT related Configuring and troubleshooting

Job Requirements

The successful candidate will have a formal technology certification or several years practical working experience in IT support. You will be able to manage and prioritise, at times, a high number of requests and will have demonstrated the ability to maintain high levels of productivity with minimal supervision.

· Respond promptly to client needs and solicit feedback to improve service,

· Take pride in resolving customer issues – using strong analytical skills to correctly identify the root cause, working on or actively contributing to the resolution and ensuring its successful rollout

· Perform well and be comfortable in high-pressure or time critical situations, whilst always maintaining a high level of accuracy and attention to detail

· Be willing to assume responsibility and make timely decisions, including to escalate when appropriate

· Have effective verbal and written communication skills

· Have experience supporting Linux based server applications, using Linux command line tools such as grep, sed and awk

· Be able to perform basic network troubleshooting and configuration tasks using tools such as telnet, ssh, tcpdump and ncat

Desirable

· Knowledge of or experience with message middleware packages

· Experience with or knowledge of cloud-based technologies such as AWS, Azure

· Knowledge of relational database systems and knowledge of SQL queries

Job Highlights

Flexible and self-organised working environment

Make real-life impact and contribution through innovations

Continuous training for all employees

Interested candidates are invited to submit their resumes and expected salary. (In keeping with PDPC’s guidelines, please do not include NRIC No in your resume. We reserve the right not to process any applications that do not adhere to these guidelines.)

We regret that only shortlisted candidates will be notified.

Roles & Responsibilities

You will have the opportunity to join our IT project team, where we have several in-house projects running on OutSystems and building them from ground up. This will also allow you to work alongside with our internal IT project teams and OutSystem vendor teams on challenging and interesting projects that we are collaborating on. You'll work closely with various business users, translating business requirements into technical solutions.

• Work closely with project, vendor and users’ teams, interacting with technical and non-technical members to translate business requirements into technical solutions mainly on the microservices.
• Address and solve architectural challenges, implementing scalable, high-performance, and robust solutions for the new applications.
• Sharing knowledge and best practices.
• Ensure effective interoperability between modules or external systems, providing an integrated user experience.
• Translating complex business requirements into technical solutions, ensuring that applications accurately and effectively meet customer needs.
• Act as a “devil advocate” to validate against the OutSystems vendor on their delivery of OutSystems portions, where their designs are effective and right.
• Assist in troubleshooting on the OutSystems issues, bug fixing and optimizing the performance of the applications. Additionally, implement strategies and techniques to improve operational efficiency of the applications.
• Challenging feature requirements if you think they add no value
• Participating and contributing to other company-wide initiatives

Requirements

• At least 6 years of proven working experience as Systems Analyst
• At least 3 years of proven work experience with the OutSystems platform
• Knowledge of SQL/PostgreSQL and experience in Data Modeling is a plus
• Hands on knowledge in C# for API(microservice), JAVA, PHP and JSON are a need
• Knowledge of Process Maker software is an added advantage
• Bachelor’s degree in Computer Engineering or Computer Science
• High sense of responsibility and rigor in the execution of tasks
• Experience in Agile environments
• A focus on the result (and not on the task)
• Ability to work both collaboratively but also on your own
• Excellent verbal in English and Mandarin and written communication skills in English
• A keen commitment to your team
• The courage to question the status quo in a constructive and empathic way
• An unshakable desire to keep on learning, and the willingness to share what you already know

Job Description

• Provide onsite support at client’s premise, remote support by phone and email, and standby support;
• Meet service level expectations by responding promptly to clients’ incident tickets and liaising with internal team to close the tickets;
• Install and configure hardware, IOT devices and software;
• Troubleshoot hardware and software problems, including network and security issues;
• Monitor server health and perform maintenance and tuning on Windows server and MS SQL server;
• Comply with all applicable company product/project development and release processes;
• To assist in any other work as required by the company.

Job Requirement

• Diploma / Degree in IT, Computer Engineering or equivalent
• Fresh graduates are welcome to apply. Candidates with working experience will be advantage;
• Able to understand and write SQL scripts;
• Practical experience with Windows server, MS SQL, enterprise network, enterprise security, HA;
• Practical experience with healthcare IT will be advantages;
• Strong interest in IT and customer service;
• Good interpersonal, communication (written and oral in English), and troubleshooting skills;
• Experience in healthcare IT, MS SQL scripts, ASP.NET, enterprise network and security, HA;
• Member of our IT support team to provide technical support to our clients;
• Keen to learn, hardworking, disciplined, and responsible.

Job Introduction

• Gauzy is looking for a talented and ambitious technical support assistant manager, responsible for being a technical lead and an escalation point of contact for our regional customers.
• Located in Singapore and reporting to the project and technical support manager, the technical support assistant manager will be in charge of providing our customers and partners with after sales and technical support.
• He/she will regularly collaborate with the sales department to evaluate and implement technical solutions for new opportunities.

Responsibilities:

• Take ownership of customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording, documentation and closure of all issues.
• Prepare accurate and timely reports.
• Documenting knowledge in the form of knowledge base, application notes and technical reports.
• Perform training and certifications to the company’s customers

Desired Skills and Experience

• Degree in engineering/Practical engineering in the HW electronics field.
• Working experience with laboratory tools: scope, DVM, clean soldering capabilities
• Proven experience in QA testing and debug of HW products - 2 years minimum.
• Experience in the glass industry
• Customer service experience in the HW/System field – an advantage.
• Ability to lead and manage multiple projects with a broad range of internal and external constituents simultaneously - result driven mind-set with a desire and ability to learn.
• Good interpersonal and communication skills – Team player and hands on capability
• Excellent written and verbal interpersonal communication skills with the ability to communicate technical issues to a technical and non-technical audience.
• Written and oral fluency in English and Chinese
• Willingness to travel.

About the company

• Our vision is to embed high-end & high-tech technologies into simple raw materials by introducing technology in custom made, custom fit endless applications and a variety of products. Gauzy provides the architecture and transport industries with a large scope of innovative solutions:
• Smart and dimmable windows and customized electronics. Leaders in the architecture and aeronautic segment with its Liquid crystal technologies, Vision Systems and Gauzy have a growing footprint in the automobile and railways market and have also applicative products in special vehicle and marine segments
• Camera Monitoring systems and ADAS solutions primarily targeting the bus and coach markets

Join us on a journey where your skills meet limitless possibilities!

Responsibilities:

• Provide technical support to end-users, addressing hardware, software, and network-related issues.
• Perform hardware and software setup, configuration and maintenance for ERP/ POS/ Inventory system.
• Diagnose and resolve technical problems in a timely and efficient manner.
• Collaborate with the internal team to implement and support IT projects.
• Configure, manage, and troubleshoot network switches to ensure optimal performance and connectivity.
• Maintain server and firewall configurations to enhance data and network security and compliance.
• Coordinate the installation and configuration of CCTV systems for roadshow events, ensuring proper functioning and security.
• Maintain accurate documentation of IT systems, configurations, and procedures.

Requirements:

• Bachelor’s degree / Diploma / Nitec in Information Technology, Computer Science, or related field.
• Proven experience in an IT Support role.
• Strong knowledge of computer hardware, software, and networking.
• Experience with configuring and managing network switches.
• Familiarity with firewall configurations and security protocols.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively in a team
• Familiarity with Windows and/or Mac operating systems.