Job Description:

The IT Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will also be led by an experience core members as mentor from our team.

Responsibilities:

• Monitor system logs and activity on all servers and network devices.
• Provide fault resolution and escalation (Level 1 and 2).
• Ensure Industry best practices in IT are adhered to and can withstand audits.
• Maintain accurate documentation on networks and systems.
• Prompt service report as well as Routine maintenance report.
• To perform other IT related duties when assigned by the management.

Desired Skills & Experience:

• Experience with on-site deployment, debugging and customer support.
• Communicate fluently in English - spoken and written.
• Resourcefulness, ability to problem-solve in a systematic approach.
• Good organization skill and able to work independently.
• Possess the right attitude to learn and execute with sense of urgency.
• 0-3 years of experience in relevant system and infrastructure support.

Technical Competency:

• Technical scope (Back-end) with strong network setup and debugging.
• Windows command line and IIS. SQL skills are a bonus.
• Automated logging, usage report generation and bug reporting.

Education:

• ITE / Diploma in Engineering or Information Technology preferred but not essential.
• Fresh graduate are welcome to apply.
• Technical Certification (eg: Cisco, Microsoft, VMware, etc) will be advantages.

*We regret that only shortlisted candidates will be notified.

Job Responsibilities:

• Provides administrative support to ensure efficient operation of office.
• Carries out administrative duties for data entry and general administrative support such as filing, typing, copying, binding, scanning etc.
• Perfomrs check on programme registration & tally with the registration
• Conduct verification of all registration and verify literacy certificates
• Arrange refreshments for all training classes
• Prepare and compile programme evaluation report.
• Set up training room and prepare training materials.
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
• Exhibits polite and professional communication via phone, e-mail, and mail.
• Supports team by performing tasks related to organization and strong communication.
• Provides information by answering questions and requests.
• Contributes to team effort by accomplishing related results as needed.
• Perform any other duties that may be assigned.

Job Requirements:

• Able to use MS Office suite of programmes

Tentative Start Date:

• 15 March 2024
• 3 years contract with option to renew for 2 years

• Translate user requirements into the required detailed technical design for implementation and documentation.

• Rapid prototyping and proof-of-concepts for presentation to users for iterative feedback

• Perform data mining and analytics to uncover actionable business insights

• Develop dashboards to present the insights in the form of story telling

• Comply with the program standards, processes and technical standards defined for the project

• Ensure the quality of the deliverables.

Pre-Requisites:

• Education Qualification: o At least a Degree in Computing, Engineering, Mathematics, Statistics or equivalent

• Competencies: o Working level proficiency in Tableau, Qilksense, Power BI, MicroStrategy or other equivalent Data Visualisation Software

o Working level proficiency in SQL

o Proven track record in analysing big data and discovery of deep insights

o Proven track record in developing predictive and prescriptive analytics

• Working Experience:

o Shall have at least two (2) years of relevant data analytics experience using data mining / data visualisation tools

The role of L3 Senior System Engineer is to work onsite supported by a team of off-site engineers to implement and support the VMWare infrastructure and services in accordance with Service Levels.

• Provide the technical knowledge and skills to support the maintenance of the equipment and the Network Operating System (NOS)
• Deep, in-depth knowledge of VMWare, citrix administration, MS Windows technologies, AD, clustering, and MS NLB (Network Load Balancing) especially troubleshooting.
• Working knowledge of Microsoft M365
• Provide long-term process/service improvement measures and plans.
• Regular 8x5 support but may be required to be on standby for 24x7x365 support when necessary. Expected to work during off-peak hours for system activities.
• Experienced with reporting and interfacing with senior and middle management.
• Proficient in leading integrated process teams, as well as coordinating and communicating customer requirements.
• Identify, research, and resolve technical problems.
• Experienced in other technologies such as database administration, storage, backup, web, MS Azure, AWS, Google Cloud and middleware will be advantageous.

The ideal candidate should possess:

• Degree Computer Information Systems or related field.
• Minimum 6-8 years of experience in MS Windows infrastructure management
• Excellent Windows Server Administration ability Certified MCSA for Windows Server or MS IIS Administration
• Possess ITIL v3 Foundation Certification, VMWare VCP Certification or Training
• Ability to prioritize effectively and work with a sense of urgency.
• Excellent troubleshooting skills and experienced and skilled in Windows scripting
• Independent with good time management

We are looking for a Helpdesk Support IT Executive (Contract) to support our IT department due to operational expansion and upgrading works. The successful person shall be offered good opportunity to work alongside with experienced Manager and support the regional offices, and expose to different IT work scope enhancing learning journey. Beside general day-to-day helpdesk support, the support person shall either be guided or work under supervision to provide but not limiting to: -

Key job responsibilities: -

• Provide level 1 /2 support, maintenance and resolution of hardware and software issues related to end-user computer and other associated peripherial including network issues
• Liaison with the IT Manager, vendor and other support to resolve problems in rolling out new initiatives and application
• Support, review and communicate with end-users on the implementation of IT governance framework, policies, systems and infrastructure to ensure compliance and alignment with policies and guidelines
• Install and configure computer hardwork, software, systems, networks, printers, etc.
• Monitor and maintain computer systems and networks
• Response timely to service issues and request
• Setting up new accounts for new users

Job requirements

• Minimum Diploma /tertiary education in any IT discipline, computer engineering or related IT field
• Minimum of not less than two (2) years relevant working experiences
• Good problem-solving skills
• Good written and communication skills
• Ability to analysis raise ticket issue and provide a solution to end-user
• Patience and confident
• Resources, innovative and good at adapting in different working environment
• Must be a team player

Successful candidate can look forward to a worklife balance and friendly working environment. Competitve package will be offered to the right candidate.

Job Summary:

• Multiple Locations
• End User Experience
• L1 Support Experience

Job Responsibilities:

• Desktop support in end user environment
• Provide basic support and troubleshooting to clients, such as password resets, printer.
• Configurations, break/fix instructions, support routing and escalation to L2 support.
• Taking ownership of customer issues reported and tracking them through resolution.
• Responding in a timely manner to service issues and requests
• Liaise with third party vendors to coordinate client issues on specific services.
• Liaise with product manufacturers for problem escalation and resolution.
• Support company for project implementation activities.
• Assist in helpdesk support as and when necessary.

Job Requirements:

• Diploma / Degree in Computer Studies, Information System or related course
• Ability to quickly understand technical concepts.
• An excellent problem solver with strong analytical skills
• Excellent end user support and communication skills.
• Able to join in short notice or immediately is an advantage.
• Candidates with more experience will be considered for a more senior role.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Trance Teu (R1988522)

Job Descriptions

• Perform Sales Support responsibilities to Sales Team, reporting to Sales Support Head
• Directly support the sales team with submitting competitive pricing / contribution analysis in local and global Request for Quotations (RFQ), Request for Proposals (RFP) and Request for Information (RFI) in accordance to customer's quotation guidelines and prescribed timelines
• Prepare and submit on-time and accurate proposals and quotations based on the customers' requirements as requested by customer
• Ensure that all rates (costs, tariffs, surcharges, local charges, etc,) are regularly updated and organized in the Corporate Sales shared folder
• Communicate with overseas stations on customer’s requirements and rates quotation
• Interact & Align with Sales and Operational Department on on-boarding customer setup and SOP maintenance
• Accurately and consistently file soft copies of quotations in accordance to Corporate Sales Division guidelines
• Prepare and submit on-time and accurate weekly and monthly reports
• Provide online or offline support to the respective Account Manager by initiating, following up on, and / or facilitating requests specific to customer requirements
• Support project or assignment as assigned by Superior

Requirements

• Demonstration of analytical and problem-solving skills, interpersonal and team skills, and the ability to communicate effectively both orally and in writing
• A team player and self-motivated individual
• Independent and able to work effectively in a diverse environment
• Mature personality and able to work in result oriented and collaborative environment
• Basic knowlegde of Incoterms / Freight operations

Responsibilities

• Liaise and follow up with customers
• Coordinating with site and office paperwork
• Simple Calculation on project requirements
• Daily administrative duties such as preparing reports
• Filing, sorting documents
  General ad hoc office job

Job Requirements

• Proficiency in Microsoft Word and Excel
• Good interpersonal skills
• Good phone etiquette
• Able to converse in Mandarin
• Ability to work in team and call clients
• Pleasant, positive and willing to learn