Job Responsibilities

• Financial Planning & Forecasting: Assist in preparing annual budgets, quarterly forecasts, and long-term financial plans. Collaborate with department heads to collect inputs and validate assumptions. Develop financial models to simulate various business scenarios.
  
• Financial Analysis & Reporting: Prepare and distribute regular financial reports, including variance analysis and key performance indicators (KPIs). Analyze monthly financial results, identify trends, and highlight risks and opportunities.
  Provide insights into financial performance, offering actionable recommendations.
  
• Performance Monitoring: Track actual results versus forecasts and budgets; investigate significant variances. Partner with cross-functional teams to understand operational changes impacting financial results. Maintain dashboards and reports to visualize key metrics.
  
• Business Partnering: Act as a financial advisor to different departments, supporting budget management and resource allocation. Simplify financial metrics for non-financial stakeholders, aiding in effective decision-making. Participate in strategic projects, contributing financial insights.
  
• Process Improvement & Automation: Identify and implement process improvements for efficiency in FP&A workflows. Collaborate with IT and finance systems teams to automate reporting processes. Help develop and maintain financial systems for streamlined data reporting.
  
• Ad-Hoc Analysis & Projects: Conduct ad-hoc financial analyses to support business decisions. Support special projects, including M&A, market expansion, and product launches.
  

Qualifications

• Education: Bachelor’s degree in Finance, Accounting, Economics, or related field (MBA/CFA/CPA preferred)
• Experience: 2-4 years in financial planning, analysis, or related field
• Skills: Strong analytical skills with attention to detail and accuracy
  Advanced Excel proficiency; experience with financial systems (e.g., SAP, Oracle, Hyperion) preferred
  Familiarity with data visualization tools (e.g., Power BI, Tableau) is a plus
  Excellent communication and presentation skills
  Ability to work collaboratively with cross-functional teams

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to **[email protected]** or please click on “Apply” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Creation Consulting HR Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.creationrecruit.com

Creation Consulting HR Pte Ltd

EA License No: 24S2187

1. Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.

2. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.

3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.

4. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.

5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.

6. Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.

7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.

8. Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.

9. Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

7.Ensure Email Backlogs are cleared before the following day start of business.

Budget 2800+1 month bonus and aws

What you'll do:

In your role as a Production Support Lead (Contract), you will play a crucial part in managing and implementing change operations across various domains such as online banking, wealth management systems, financial systems, contact centre systems, and merchant portals. You will be responsible for handling over 200-250 application, infrastructure, and network changes during weekend windows. Your ability to work effectively with global teams will be key in orchestrating change schedules and executing deployments. Your leadership skills will be put to use as you direct complex traffic management actions and escalate high-impact issues.

• Manage and review change requests for applications, patching, and infrastructure/network updates.
• Work together with counterparts on planning application upgrades, monthly releases, and network infrastructure changes.
• Collaborate with global teams to orchestrate change schedules, execute deployments, and address ongoing operational issues.
• Cover shift hours from 8:30 am to 8:30 pm, with flexibility to ensure thorough handover to the next team.
• Serve as the client-facing contact for change operations, providing regular updates on planned outages and change status.
• Act as a leadership figure within the team, directing complex traffic management actions and escalating high-impact issues to senior leadership.
• Design deployment strategies and maintain a library of deployment script templates.

What you bring:

The ideal candidate for the Production Support Lead (Contract)role brings a wealth of experience in production support and change execution in high-stakes environments. Your ability to manage a high volume of changes smoothly will be crucial in this role. Your technical aptitude should include knowledge about Linux administration, networking, and IT project management. Previous exposure to application deployment or network infrastructure changes would be beneficial. Your flexibility in working shifts including weekends and public holidays will be highly valued.

• Demonstrated history in production support and change execution in high-stakes environments.
• Ability to manage a high volume of changes (200-250 over weekends) and oversee smooth transitions.
• Knowledgeable about Linux administration, networking, and IT project management.
• Previous exposure to application deployment, network infrastructure changes or similar.
• Willingness to work flexible shifts, weekends, and public holidays as scheduled.
• Strong leadership skills with the ability to direct complex traffic management actions.

What sets this company apart:

Our client is a major player in the financial sector, offering a dynamic and challenging work environment. They are committed to fostering an inclusive and supportive workplace culture where every individual can thrive. Their focus on innovation and continuous improvement makes them a leader in their field.

What's next:

Ready for a rewarding challenge? Apply now!

Apply Today by clicking on the link!

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Bhargava Aviral R23112008

Job Description:

• Responsible for providing after-sales technical support for the company's CDN products, answering customer inquiries through phone, email, and online chat; promptly responding to and resolving technical issues encountered by customers during use, providing professional solutions.
• Collaborating with the technical team to follow up and resolve complex technical problems, collecting and organizing customer feedback, and providing improvement suggestions to the product and development teams.
• Maintaining good customer relationships to enhance customer satisfaction.

Job Requirements:

• Familiarity with CDN technology principles; relevant work experience is preferred.
• Good communication skills and service awareness, able to patiently listen to and resolve customer issues; strong analytical and problem-solving abilities, capable of working under pressure.
• Team player with a spirit of collaboration; able to adapt to shift work schedules.
• Fluency in English and Mandarin required for communication with clients.

Job description

1) Drive company IT matters and propose solutions to meet business objectives.

2) Maintenance of IT infrastructure, kiosk and provide server administration and support (AD, ESXI and Hyper-V)

3) Provide technical support to users on hardware and various applications

4) Communicate effectively with users to identify and resolve issues timely

5) Provide technical support, monitor system, security and EDR updates

6) Conduct periodic system preventive maintenance checks, patches updates and review log report

7) Perform server and network management

8) Maintain proper IT documentation, contracts, SOPs

9) Provide regular progress and status update, and follow through on IT projects

10) Adhoc duties assigned by Manager

Job requirements

• Minimum Diploma in Information Technology or equivalent.

• CCNA, Microsoft Windows Certified, Cyber Security and etc.

• Preferably with a minimum 2-3 years' experience in Deployment/Maintenance Server & Network

• Knowledge of cyber security is an added advantage.

• Strong in problem solving multi-tasking, systematic and organised

• Must be a team player, self-motivated and able to work independently.

Job Description for Applications Support

As an Applications Support staff, your primary responsibility is to ensure that the projects’ software

applications are functioning properly and meeting business requirements. You will work closely with

vendors, business users, and other IT teams to troubleshoot issues and maintain the applications.

Job Responsibilities:

1. Application Support: Provide first and second level technical support to end-users of the projects’

applications, troubleshooting and resolving issues in a timely manner.

2. Incident management: Monitor and manage the application support queue, ensuring that issues are

logged, triaged, and resolved within the defined SLAs.

3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying

cause and proposing solutions to prevent recurrence.

4. Release Management: Participate in the deployment of new application releases, ensuring that they

are properly tested and deployed in accordance with the change management processes.

5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and

updated to meet changing business requirements.

6. Documentation: Create and maintain documentation related to the applications, including standard

operating procedures, and troubleshooting guides.

7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that

applications are properly integrated and secured.

8. Process Improvement: Identify areas for process improvement within the application support

function, proposing and implementing changes to improve efficiency and effectiveness.

9. Training: Provide training to end-users and other IT staff on the use and maintenance of the

applications.

Requirements:

 Strong analytical and problem-solving skills

 Possess positive work attitude, self-motivated in a highly demanding environment

 Excellent communication skills

 Able to work collaboratively with a diverse group of stakeholders

 Experience with application support tools and technologies

 Good understanding of software development and maintenance processes

We are seeking a knowledgeable Application support and QA engineer to monitor and maintain the

efficiency of our software applications. The ideal candidate must have a strong background in full-stack

web-technologies preferably React and Node JS.

Job Description

• Coordinate with the design and development teams to resolve complex application and system

issues.

• Troubleshoot and rectify application issues.

• Provide progress updates to the Managers.

• Perform root cause analysis to identify the reasons for the underlying issue.

• Plan and execute strategies and configuration changes to ensure optimal quality assurance for

all applications

• Monitor all alerts related to applications and provide proactive services.

• Managing code migration across environments to ensure continued and synchronized

functionality.

• Debug any server issues that impact application performance.

• Develop use-cases and test scenarios, perform functional, security, performance and automated

software testing on web and mobile applications.

• Prepare and maintain documentation for all issues and the implemented solutions

Requirements:

• 2+ years of experience in QA and support

• Experience with full-stack web-technologies like React JS, Node JS etc.

• Knowledge of the Software Development Process

• Working with databases and data manipulation

• Knowledge of Agile methodologies and testing techniques

• Adaptable technical knowledge and ability to perform multiple tasks at the same time

• Good written and verbal communication skills

• Passion for quality, performance, reliability and teamwork

Urgently looking for Opensift Support Engineer

· Red Hat OpenShift Container Platform

· Advanced Cluster Management

· Advanced Cluster Security

· Quay

· OpenShift Data Foundation

Only Shortlisted candiadte will be notify

Local Candidate encourage to apply.

Security Clearance required prior to onboard.

1. Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.

2. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.

3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.

4. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.

5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.

6. Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.

7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.

8. Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.

9. Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

Job Description:

• Responsible for providing after-sales technical support for the company's CDN products, answering customer inquiries through phone, email, and online chat; promptly responding to and resolving technical issues encountered by customers during use, providing professional solutions.
• Collaborating with the technical team to follow up and resolve complex technical problems, collecting and organizing customer feedback, and providing improvement suggestions to the product and development teams.
• Maintaining good customer relationships to enhance customer satisfaction.

Job Requirements:

• Familiarity with CDN technology principles; relevant work experience is preferred.
• Good communication skills and service awareness, able to patiently listen to and resolve customer issues; strong analytical and problem-solving abilities, capable of working under pressure.
• Team player with a spirit of collaboration; able to adapt to shift work schedules.
• Fluency in English and Mandarin required for communication with clients.

Shift Working Hours:

• AM Shift: 7.30am to 3.30pm
• PM Shift: 3.15pm to 11.30pm
• Night Shift: 11.15pm to 7.30am

Responsibilities:

• Providing IT technical support and managing of office network/system. 
• Monitoring and managing of system security. 
• Overseeing tech refresh of office IT systems. 
• Responsible for patches and updating of IT framework. 
• Monitoring and managing of IT inventory hardware and software licenses. 
• Participation and supporting IT upgrading projects. 
• Analyzing, monitoring and providing reports on IT infrastructure.

Requirements: 

• Preferably 1 – 2 years of relevant experience in the IT industry 
• Diploma or Degree in Information Technology or related qualification 
• Familiar with different operating systems including Windows and Mac environment 
• Knowledge in Privileged Account Security solution will be an added advantage 
• Self-motivated and able to work in a team to deliver results

Experience supporting applications in a Linux environment

• Strong scripting skills – Python, Bash, Shell, Perl

• An understanding of monitoring, and performance management

• Excellent verbal, written communication and problem solving skills

• Strong ownership experience and a track record of delivering results

• Experience developing tools and/or automating processes

• Experience with supporting FIX protocol

• Experience with application monitoring systems such as ITRS Geneos • Experience with Control-M job scheduling

Responsibilities

• Prepare and deliver accurate management reports, including monthly forecasts and semi-annual budgets, with variance and trend analysis for the region.
• Assist in developing budgets and forecasts, ensuring they reflect strategic goals and business priorities.
• Analyze financial performance and key metrics to identify risks and opportunities for improvement.
• Work with various departments to collect and verify financial data, ensuring accuracy and timeliness.
• Provide analysis and insights that connect financial reports to business strategies.
• Prepare ad-hoc reports and analyses as needed to support management decisions.
• Handle other tasks as required.

Requirements:

• Degree in Accounting or equivalent qualification.
• At least 3 years of relevant experience.
• Good in numbers and data.
• Proficient in MS Office including Power BI, Vlookup, Pivot Table and PowerPoint.
• Excellent communication and presentation skills to engage with stakeholders.
• Detail-oriented, organized, and a team player.
• Self-motivated and able to work independently.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QWR66RR9

We are looking to speak to L1 End User IT Engineers!

Responsibilities

The primary responsibility of this role is to provide comprehensive IT support to the firm, both locally and globally. Key responsibilities include:

• IT Hardware Management: Provisioning and managing IT hardware to ensure optimal performance across the organization.
• Global and Regional Support: Delivering IT support that meets globally and regionally agreed-upon service levels.
• Incident Management: Recording, diagnosing, monitoring, and resolving requests and problems using a call management system to maintain a detailed audit trail for each task.
• First-Time Resolution Strategy: Implementing a first-time resolution approach to enhance efficiency from call placement through to resolution.
• Support Coordination: Managing the office IT support phone line, email inbox, and queue system, as well as addressing locally reported incidents and requests.
• Contract Coordination: Overseeing support and repair contracts and directing engineering staff to ensure effective office support.
• IT Advisory Services: Providing IT advice and guidance to office staff as needed.
• Project Management: Managing IT projects as directed by leadership.
• Assist in supporting technical infrastructure by following the procedures and policies established by the relevant Operations functional teams, including IT Support, Applications Support, Networks & Storage, Server Infrastructure, Email Services, End User Device Management, Security, Projects, and Testing.
• Procure, manage, and maintain office IT equipment and cabling to meet agreed standards, ensuring they function safely and effectively.
• Adhere to the budget approval process for all expenditures.
• Liaise with external vendors as needed.
• Achieve set targets (KPIs) as established.
• Adapt to and uphold professional standards and processes to ensure consistency and best practices within IT Support/Technology.
• Provide ad hoc support for tasks assigned by senior team members, team leads, and managers as necessary.

Requirements

• Good analytical skills, able to identify and resolve problems.
• Effective team worker. Good time management, confident and effective telephone technique.
• Self-motivated, takes ownership. Able to work without direct supervision.
• Service Oriented.
• Demonstrate aptitude / enthusiasm for IT.
• Capable of supporting MS Office applications
• Able to manually handle IT equipment.

Shift pattern

• A core element of this role is working on weekends (7.30am - 4pm), allowing us to provide continuous support to the firm.
• Aside from weekends, the weekday pattern will be 10.30am - 7pm any three days from Monday to Friday.
• (Note: during GMT/British Winter Daylight Savings Time, Weekends will be 8.30am to 5pm and Weekdays will be 11.30am to 8pm)
• Spending time in the office is essential for gaining experience and nurturing the culture and values. We anticipate that this will result in individuals spending approximately 50-80% of their time working in the office.

"Sanderson-iKas" is the brand name for iKas International (Asia) Pte Ltd, a company incorporated in Singapore under Company UEN No.: 200914065E with EA license number 16S8086.

Website: www.sanderson-ikas.sg

About Giftano

Giftano is an online gift shop with a wide selection of premium handpicked gifts such as unique experiences, beautiful flowers, your favourite gift cards, luxurious hampers and many other thoughtful gifts perfect for any occasion. All gifts come with your own personalised greeting card and free shipping.

Giftano offers a super easy to use search tool to help you find gifts for that special someone. Users can find gifts based on occasion, category or based on whom they are buying for. It also offers one of the most universal gifting options out there with its own Giftano Card which allows the recipient to choose from any of the long list of brands and gifts listed on its website. Gifting made easy!

Looking to launch your career in e-commerce? We are a fast growing e-commerce company looking for new talent to join our amazing operations team. As the Customer Support Intern, you will learn the valuable ins and outs of the day-to-day logistics in the fast growing e-commerce vertical. Located near Boat Quay surrounding 3 MRT stations, Giftano was created to assist making the world a bit more generous, and today we are the leading online consumer gifting platform in Singapore.

If you are interested in being a key part of our growth engine and a key member of our team, this would be the role for you, so apply today!

Main Tasks

● Support the Operations Coordinator in the day-to-day duties such as:

○ Managing accurate entry and processing of all orders received

○ Planning and coordinating product delivery activities to ensure accurate and timely deliveries to customers

○ Manage customer order fulfillment and handling customers’ enquiries in a timely and professional manner

● Inventory management:

○ Ensure accuracy in stocktaking

○ Ensure proper replenishment of gift cards and other inventory for timely distribution to our partners and consumers

○ Preparation of stock reports for inventory review

● Work closely with merchants to ensure all product information such as pricing, description, product image, and inventory are up to date and available-to-sell

● Collaborate with internal teams (e.g. sales, marketing) to address customers’ issues

● Act as the point of contact for escalated issues from our clients as appropriate

● Provide support in any other administrative tasks in other department as required

Requirements

● Customer success enthusiast – You are the type of individual who enjoys putting your skills to use while helping people solve problems. You believe that giving our customers, merchants and partners the best user experience & service can bring success to the business, with passion in customer service that involves mainly email handling and calls

● Highly diligent doer, conscientious, punctual and great attention to detail

● A professional disposition and positive attitude

● Excellent command of English both oral and written with customer service skills

● Attentive and always ready to learn from your experienced managers

● Ability to multitask, prioritize and manage time effectively

● Skilled in Excel and MS Office / Google Suite

● Computer savvy and digital native

What's more?

● Young, vibrant team (Gen Zs and Millennials here!)

● Cozy office in luxurious co-working space

● Free flow of coffee and stocked pantry

● Bi-weekly team lunches and activities

• Experience in QA and support

• Experience with full-stack web-technologies like React JS, Node JS etc.

• Knowledge of the Software Development Process

• Working with databases and data manipulation

• Knowledge of Agile methodologies and testing techniques

• Adaptable technical knowledge and ability to perform multiple tasks at the same time

• Good written and verbal communication skills

• Passion for quality, performance, reliability and teamwork

Responsibilities

Financial and management reporting:

• Responsible for performing month-end closing controls
• Perform in-depth analysis on financial performance/key metrics and prepare reports for local management and business lines
• Support manager in other controls and governance, statutory and other audits of entities
• Support manager in review of Group reporting packages

Regulatory monitoring and reporting:

• Responsible for production of monthly, quarterly, semi-annually and annual MAS reporting e.g. MAS 610, MAS 649
• Support manager in system enhancement projects

ALM and tax:

• Contribute to the ALCO deck preparation
• Responsible for preparation of quarterly GST reporting for entities
• Contribute to annual corporate income tax return and transfer pricing document preparation

Profile required

Academic Background and Certifications, Experience:

• University degree in Accountancy.
• Minimum 3 years of working experience in the banking and finance industry
• Knowledge of regulatory reporting in the banking industry would be an advantage
• Candidates with external audit experience in financial sector are welcomed to apply

Operational Skills:

• Strong analytical skills
• Good communication and presentation skills
• Proficient in Microsoft Office applications.
• Experience in basic coding or relevant vendor solution like Power BI and Alteryx

Company Description:

Societe Generale is one of the leading European financial services groups. Based on a diversified and integrated banking model, the Group combines financial strength and proven expertise in innovation with a strategy of sustainable growth. Committed to the positive transformations of the world’s societies and economies, Societe Generale seeks to build together with its clients, a better and sustainable future through responsible and innovative financial solutions. Active in the real economy for over 150 years, with a solid position in Europe and connected to the rest of the world, Societe Generale has over 117,000 employees in 66 countries and supports 25 million individual clients, businesses and institutional investors worldwide (figures as of August 2023). We have a presence in 11 locations across Asia Pacific. With our regional headquarters in Hong Kong – a core hub of the worldwide Societe Generale Group – we employ around 2,300 employees in the region. In addition, Societe Generale's Global Solution Centre (SGGSC) in Bangalore and Chennai supports the Group in Asia Pacific and globally with customized business solutions.

For more information, follow us on LinkedIn @Société Générale or visit our website www.societegenerale.asia.

Department Description:

The Finance Service Unit (“DFIN”) coordinates the Finance Line and ensures the Group’s financial production, steering and management via a number of complementary missions:

• support business lines, service units and general management in terms of financial and strategic steering
• ensure compliance with applicable accounting standards and obligations
• ensure monitoring and steering of P&L and scarce resources performance (capital, liquidity, balance sheet) in keeping within strategic objectives and in compliance with regulatory obligations
• ensure regulatory watch on topics pertaining to scarce resources, accounting and finance.

Responsibilities
Perform the business support analyst role for a strategic project of medium complexity and
scale.
· Work closely with IT project team and internal stakeholders to ensure timely & successful
system delivery.
· Document business direction, structure, business processes and requirements.
· Interact internally to determine involvement, requirements, analysis and interfaces with the
users.
· Assist in the collection and consolidation and analyze required information and data.
· Participate in the definition, testing, training, implementation, and support of processes and
systems.
· Identify areas of potential business risk and communicate these to the business.
· Validate and report production errors to IT for resolution. Work with IT to ensure timely and
successful resolution of production errors.
· Writing, modifying and implementing efficient codes.
· Compilation of monthly report and minutes of meeting.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
• Reg. <R21100074> <Cheryl Thng Wei Lin>

ICBC Standard Bank Plc (ICBCS) is 60% owned by Industrial and Commercial Bank of China and 40% by Standard Bank. ICBCS benefits from a unique Chinese and African parentage and an unrivalled global network and level of expertise.

ICBCS is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and the markets in which we operate. We deliver products in an environment which considers the appropriate needs of our clients, whilst providing guidance and expertise to ensure our employees understand our business and uphold the highest levels of conduct.

Headquartered in London, ICBCS also has operations in Shanghai, Singapore and New York.

At ICBC Standard Bank, we share the same values, challenges and opportunities. We are a diverse, close-knit, global team with a unique heritage and purpose. We put people first, and give talented, self-driven professionals the flexibility, rewards and freedom to grow their expertise, seek new opportunities and realise their potential.

https://www.icbcstandardbank.com/

Division Summary:

The Operations department is responsible for ensuring the complete end-to-end processing of the Bank’s transactions and services. They are responsible for ensuring that the appropriate control framework exists to ensure the accuracy of this processing as well as the recording of this in the Bank’s books and records. Operations is also responsible for the accurate and timely reporting of the Bank’s transactions to multiple regulatory stakeholders globally.

The Operations department performs the following functions:

• Trade Support
• Financial Settlements
• Physical Settlements
• LME Trade Clearing Services
• Clearing and Vaulting Services
• Structured and Banking Products support
• Facilitation of trade finance and documentary credit products
• Confirmations
• Collateral Management
• Operations Control
• Balance sheet substantiation
• Nostro production and reconciliations
• Risk and control oversight and monitoring
• Regulatory Operations
• Cash, Interest Claims and Nostro management
• Brokerage Services
• Payment Sanction Screening

Job Purpose:

The Senior Analyst, FIC Post Trade Services is responsible for day-to-day functioning and performance of FIC Operations and Collateral Management tasks.

FIC Operations consists of the following key functions:

• FX, money market, NDF and OTC derivative settlements
• Cash Management
• Collateral Management (FOA/TOB/MTA/CSA/ISDA/GMRA)
• Interest Claims

Settlements are responsible for the settlement FX, money market, NDF and OTC derivative transactions. This includes settlement matching, standard settlement instruction sourcing and assignment, reconciliations and investigation of related breaks and client queries and escalation.

Cash Management is responsible for the daily management and monitoring of our nostro accounts which is a pivotal role in us fulfilling our contractual settlement obligations and also ensuring that we avoid any regulatory liquidity breaches. Job purpose includes:

• Management of Cash and Intraday Liquidity;
• Intraday monitoring of cash balances and escalating as per agreed Escalation Matrix
• Liaising with business and settlements teams to ensure that all cash movements are captured and accurately reflected;
• Cross training across the immediate team but also the wider Operations department to ensure that all staff are aware of the importance of accurate and timely funding.

Collateral Management manages the collateral aspects for the bank. This team is responsible to send out margin notices, monitoring margin acceptance from clients/AEs, maintain proper records of the calls, handles exceptions and acting as a key contact for client queries.

Interest Claims involved investigation, issuing and processing of interest claims from/to clients in a timely manner.

Key Responsibilities:

Leadership and management

• Delivering the strategy for Asia FIC Operations as communicated by Manager, FIC Operations
• Ensuring processes within FIC Operations work effectively and efficiently.
• Demonstrating commitment and attention to delivering an excellent service from the Operations department.

Client service

• Ensuring that the service provided by FIC Operations to internal and external clients is delivered to an excellent standard.
• Working collaboratively and effectively with other Operations teams in all global locations to enable excellent service to be delivered by the Operations department to internal and external clients.
• Ensuring that Cash Management maintains close communication lines with the relevant desks across all global offices.
• Proactively and promptly remediating any instances of substandard service delivered by the Operations department to any internal or external clients.

Stakeholder management

• Ensuring that FIC Operations works collaboratively with other departments in the Bank, particularly when providing information, contributing to Bank-wide initiatives/projects, and reporting information to management.
• Balancing FIC Operations’ compliance/acquiescence with stakeholder requests with some degree of respectful challenge to stakeholder requests.
• Contributing to the Operations department’s input into the Bank-wide New Products Process.
• Working closely and collaboratively with Technology colleagues to ensure that systems relied on by FIC Operations is fit for purpose.
• Working collaboratively and productively with the Bank’s second line of defense and third line of defense functions as well as external auditors to understand and remediate the risks within, relating to or impacting FIC Operations.
• Ensuring that the service provided by Cash Management to internal and external clients is delivered to an excellent standard

Processes and procedures

• Ensuring the effective and efficient operation of processes within FIC Operations.
• Ensuring that the daily tasks required of the function are carried out in an accurate and timely fashion.
• Taking proactive steps to optimize processes within FIC Operations on a continuous basis.
• Ensuring that processes are accurately captured in written procedures and that these procedures are continuously updated, particularly when there is evidence that procedures may be out-of-date, inaccurate, incomplete or insufficient to manage risk.
• Ensuring adherence to all relevant Bank standards and policies

Risk management

• Identifying and managing risks within FIC Operations including operational risks, regulatory risks, conduct risks, cyber security risks and financial crime risks (including, but not limited to, risks associated with money laundering, terrorist financing, bribery and corruption, sanctions breaches and fraud).
• Undertaking regular reviews of controls within FIC Operations to ensure that these are fit for purpose.
• Maintaining efficient operational and control processes to ensure that the intraday and end of day funding of our nostro and custodian accounts is appropriate and within agreed bank and regulatory tolerances
• Working collaboratively with Operations Control on risk management and control enhancements (but without over-reliance on Operations Control).
• Promptly escalating new risks to the Manager, FIC Operations
• Proactively and promptly managing any risk incidents that relate to or impact FIC Operations

Reporting and MI

• Providing regular performance MI to the Manager, FIC Operations
• Reporting promptly any significant performance, service or risk incidents to the Manager, FIC Operations
• Supporting Manager, FIC Operations with the preparation of any MI that is required from the Operations department.
• Reporting and escalating to relevant senior stakeholders with regard to funding anomalies/agreed thresholds

Skills and knowledge

• Demonstrate continuous development in knowledge and skills relevant to this role (with line manager support where appropriate).
• Staying abreast of industry matters affecting, or potentially affecting, the work performed by FIC Operations including evolving standards or new working practices.

Culture

• Role modelling the Bank’s values and promoting those values within the Operations department and the Singapore office.
• Promoting integrity and openness within Asia Operations, and in its client and stakeholder service.
• Supporting integration initiatives between the Operations department and/or the Bank’s Asia offices and ICBC head office / other ICBC entities.

Required Skills, Knowledge, Experience and Values:

Preferred qualifications:

• Degree holder

Experience required to successfully performing the role:

• At least 2 years of previous experience in a financial institution
•  Previous experience of interacting with an Organization’s senior stakeholders
•  Previous experience of presenting to committees of senior stakeholders
•  Previous experience of either FIC Settlement or Cash Management or Collateral Management within a bank
•  Previous experience of preparing MI for management

Knowledge, technical skills and expertise:

• Deep understanding of FIC products
•  Strong understanding of Cash Management
•  Strong understanding of Collateral Management
•  Solid understanding of typical risk management practices within a bank
•  Strong people management skills
•  Excellent command of both written and spoken English and Mandarin Chinese

Personal attributes:

• High level of integrity
• Self-starter
• Focused on results and delivery
• Effective stakeholder
• Resilient

The role would suit someone who:

• works well under pressure
• is able to adapt quickly and effectively to changing circumstances

Responsibilities:

• Responsible for analyzing & enhancing operational processes in Real Assets Investment
• Assist in investment overviews, valuations reporting
• Extract & input data from HQ to relevant format used in Asia
• Participate in annual MAS survey submission
• Other ad hoc duties as required

Requirements:

• Degree holder with 3-5 years of portfolio management experience in Real Estate investment
• Proficient in Systems & MS Office Applications
• Analytical & Meticulous
• Good interpersonal and communication skills
• Ability to start in January 2025

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Sarah Kuan | Registration No: R1105359

Our client, a rapidly- growing Commodities Trading House has been a driving force in this market- actively expanding in Asia and Australia through mergers and acquisitions, whilst also growing their teams with capable talents. They are keen to develop their talents within the company and encourage internal transfers to different teams and projects.

Now, they are looking for an Application Support Analyst to join their 'Central Team'.

Quick Overview

With extensive experience under the belt, especially with PowerShell, PowerBI, and SQL database, you will be taking up an collaborative and self-motivated role within the team.

You will be responsible for handling applications and incidents in the 'Central' team, being the front liner to handle L1 - L3 incidents for front office & post trade applications .

Your Duties:

• Provide support for all Trading & Back Office Platforms to both internal client base
• Support of Business users offering L1 - L3
• Liaising with external vendors to manage vendor system upgrades and implementation
• Knowledge of scripting language (PowerShell, Python...)
• Provide incident management per ITIL standards.

Your ESSENTIAL Key skills and Technologies:

• Minimum 8 years of experience within application support
• 'MUST HAVE' Advance Technical skills: PowerShell, SQL,
• Windows, Linux/Unix OS
• Incident management, change management
• Able to prioritize tasks and balance with project work.

Please Note: We can only consider Singapore citizen and PR candidates at this moment of time

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Applications Support Sr Analyst- Hybrid (Internal Job Title: Applications Support Sr Analyst - C12) based in, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

In this role, you’re expected to:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5-8 years’ experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholde
• Bachelor’s/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Additional Job Description:

The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.

• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains, and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Follow up on SLA , SLO and SLI in resolving the issue
• Evaluate continuous monitoring and alerts setup in all application release.
• Develop and maintain technical support documentation.
• Assess risk and impact of production issues and work with stakeholder to mitigate the risk.
• Periodically work on Capacity review with SME to ensure on system stability with frequent changes deployed.
• Partners with appropriate development and prioritize bug fixes and support tooling requirements.
• Plan and work with Dev team on application Pre release and Post release support
• Work with SME and Dev team to resolved the Identifies risks, vulnerabilities and security issues within the SLA.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Require 24/7 support and working in the shift basis and also require weekend support to support production release.

Required Skill sets:

• 5-8 years’ experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience in programming languages (.Net , SQL Servers and Reporting tools like Tableau, MSTR) and willingness/ability to learn new stack
• Experience in Agile delivery Experiences in change manage tools (Jenkins, Bit Bucket , RLM, , JIRA) Experiences in Service Now – Incident management, Reporting, Problem Management, Configuration management
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

About Jupiter

Jupiter is one of the UK’s leading investment management companies with over 500 employees and £52.6 billion worth of assets under management (as at 29th March 2024).

Jupiter provides investment services to individual and institutional investors through mutual funds (UK unit trusts, Luxembourg SICAVs and Dublin OEICs), separately managed accounts and sub-advised funds. Jupiter has experienced a period of international growth with offices open in EMEA and APAC.

Background

This is an exciting opportunity to work within Jupiter’s Investment Management department as an Investment Analyst, based in our Singapore office. The Analyst will provide general support across a breadth of investment, operational and client-focused activities.

Key Responsibilities

• Contribute to investment idea generation and portfolio construction by:
• Researching companies, meeting brokers and sector analysts
• Using external research and quantitative systems
• Complete bespoke quantitative and qualitative research
• Collaborate with other Investment Desks through idea sharing and investment insights
• Working closely with the Client Group, participate in marketing meetings or sales events
• Ensure ESG & Stewardship priorities are well defined, integrated and relevant to the investment approach
• Critically analyse third-party data including sustainability research
• On a monthly and ad-hoc basis assist with preparation of accurate fund data and materials for the Client Group and Investment Management Controls
• Help ensure that accurate information is supplied in a timely way to clients
• Engage inclusively with colleagues, maintaining good working relationships with other Investment desks, Trading & Investment COO team, Client Group, Risk, Compliance, Brokers, Administrators and Service Providers as relevant

Experience / Skills Required

• Existing knowledge of financial markets and regulatory landscape strongly preferred
• Evidence of strong analytical ability
• Ability to produce clear and appropriately documented analysis in timely fashion
• Ability to work well as part of a team
• Highly numerate with attention to detail
• Excellent communication and influencing skills with ability to understand and articulate investment products clearly
• Good organisational skills – capable of working to deadlines and multi-tasking
• IT skills including Excel, PowerPoint, Bloomberg and proficient with technology
• Resilient – able to cope in a fast moving and challenging environment

Qualifications Required

• IMC/CFA desirable
• Educated to degree level or equivalent industry experience

As an integral member of our delivery team, Workday Analyst is responsible for the design, development, implementation and support of reports. Working with cross-functional teams, you will participate to gather and document reporting requirements to meet business needs. Using your skills and experience as a Report Developer, you will then use those requirements to design, develop, test and implement reports and dashboards that utilize the underlying data store(s)/ data warehouse(s) / data mart(s).

Responsibilities:

• Participate in business analysis activities to gather required reporting and dashboard requirements.
• Translate business requirements into specifications that will be used to implement the required reports and dashboards, created from potentially multiple data sources.
• Participate with other specialist to convert legacy reports(primarily Business Objects) to other required solutions.
• Transition developed reports and dashboards to the Operations & Support team.
• Provide support as required to ensure the availability and performance of developed reports and dashboards for both external and internal users.
• Ensure proper configuration management and change controls are implemented for your sphere of influence.
• Provide technical assistance and cross training to other team members.
• Provide training and assistance to users for generation of adhoc reports.
• Design and implement technology best practices, guidelines and repeatable processes o Must be able to perform duties with moderate to low supervision.

Required Qualifications:

• 2 to 10 years’ experience in IT
• Extensive experience with DBMS and Database Concept
• Knowledge of logical and physical data modelling concepts (relational and dimensional)
• Finance or HCM Domain Skill Set Required.
• Workday Advance Reporting experience is mandatory.
• Performance tuning experience related to reporting queries required
• Understanding of data integration issues (validation and cleaning), familiarity with complex data and structures
• Excellent interpersonal (verbal and written) communication skills are required to support working in project environments that includes internal, external and customer teams.
• Requires strong analytical, conceptual and problem-solving abilities.
• Programming / scripting experience and knowledge of software development life cycle is preferred.
• Ability to manage multiple priorities, and assess and adjust quickly to changing priorities.