• Salary range: $2500-$3500
• Working Hours: 8:30 am–5:30 pm
• Working Days: 5 days
• Address: [Raffles Place MRT]

Responsibilities:

• Sales & Administration documentations.
• Prepare shipping and banking documents and liaise with shipping companies, banks, customers and vendors on all shipping and banking documentations.

Requirements:

• Shipping & Banking documentation knowledge.
• Minimum 5 years of related working experiences in an International commodity trading environment.
• Minimum Diploma or its equivalent.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Position Description

This position is responsible for supporting sales team in achieving sales target and growth of all NEWAY® products business within the stated region for NEWAY with direct responsibility for distributors/agents in the region.

Main Responsibilities

· Handles sales enquiries and prepare quotations to distributors, customers in the timely manner

· Work closely with the Sales Team and provide technical support to customers

· Process sales orders to HQ, and manage the orders from sales orders to delivery

· Keep track of order status, update distributors & customers on order, delivery status

· Coordinate with HQ, liaise with distributors and customers on delivery shipment, payment issues, collection of payment

· Liaise and resolve any sales issues with respective customers

· Track quotes and provide weekly / monthly updates to Management.

· Develop and maintain good customer business relationship

Qualifications/Requirement.

· Minimum Diploma in Mechanical Engineering

· Candidate with valves and actuation experience is an advantage

· Working in similar valves line or practical knowledge with Ball, Butterfly, GGC valves and its associated actuators will be advantage

· Good command in English & Chinese to liaise with HQ associates & customers

· Proficient with Microsoft Office and SAP is a plus point

· Good communication skills and able to liaise with factory

· Independent, articulate, strong technical knowledge and a team player

· Singapore Citizen or Singapore PR only.

Join Our Team as an Administrative Support Assistant!

Are you organized, detail-oriented, and ready to support a dynamic team? If so, we want you to play a key role in ensuring smooth operations and supporting our training processes. This is your chance to be part of a team that values efficiency, collaboration, and growth!

What You’ll Be Doing:

• Managing Key Documentation: Handle essential administrative tasks and ensure documentation is accurate, up-to-date, and well-organized.
• General Administrative Tasks: Take on a variety of other administrative duties as assigned, keeping your workday engaging and diverse.
• Handling Purchasing Tasks: Source suppliers, obtain quotations, process purchase orders, and coordinate deliveries to ensure timely receipt of goods and services.
• Maintaining Purchasing Records & Inventory: Keep accurate records of purchasing activities, monitor inventory levels, and support operational needs by ensuring stock is maintained and replenished as needed.

What We’re Looking For:

• Educational Qualifications: A minimum of GCE 'N' Level or higher.
• Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint) to help you stay efficient and organized.
• Experience: Previous experience in purchasing is a plus, but not required.
• Attitude: A proactive, can-do attitude with a passion for supporting a fast-paced team!

Why You’ll Love Working with Us:

• Variety: Every day is different! You’ll take on a variety of tasks and enjoy a dynamic and engaging work environment.
• Opportunities for Growth: We value your professional development and offer opportunities to learn and grow within the team.
• Collaborative Culture: Be part of a friendly, supportive team where your contributions are valued and appreciated.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

• Minimum of 2years of experience in desktop application administration and support.

• Strong knowledge of GL OMS trading platforms and SGX applications.

• Familiarity with workflows involving SGX, SSH, and SFTP protocols.

• Proficiency in Level 1 network troubleshooting, including kiosk PC and network switch support.

• Monday to Friday (5-day workweek).

Covid-19 vaccination compliance is mandatory.

Job Description:

POSITION OVERVIEW : Front Office Level 2 Application Support

POSITION GENERAL DUTIES AND TASKS :
Qualifications, Skills, and Experience

Experience: 1 - 3 years

Proven experience in Level 2 application support within the financial services or trading technology space.

Expertise in front-office trading platforms and financial applications, such as ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies.

Experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products.

Strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI, ServiceNow, Remedy, JIRA) and the ability to resolve complex technical issues under pressure.


Technical Skills:

Advanced troubleshooting and diagnostic skills, particularly within trading platforms, market data feeds, and trade execution systems.

Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress.

Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration.

Understanding of networking protocols and data feeds and how they interact with trading platforms.

Experience with SQL and the ability to query databases to investigate data-related issues.


Communication Skills:

Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment.
Ability to explain technical issues to non-technical stakeholders, providing clear instructions and updates.

Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.

Problem-Solving Skills

Ability to think critically and solve complex problems, particularly in high-pressure situations.
Proactive approach to identifying and addressing potential issues before they impact the project.
Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.


Personal Attributes:

Customer-focused with a passion for delivering excellent user support.
Self-motivated, with the ability to work independently and as part of a team.
Strong attention to detail and methodical approach to incident management.
Ability to multi-task and manage a high volume of incidents simultaneously. This role typically operates in a fast-paced, high-pressure environment within a financial institution or consultancy.

Immediate hire starting in Dec

6 months contract

Location in Senoko

Based in the Senoko, Client is a LifeScience client and we are looking for a Sales Support Admin to assist the Onsite Operations team. The candidate will report to the Project Managers and Engineers for this role. We prefer the candidate to be able to start work in Dec 2024.

About the role

Your daily responsibilities will be supporting and coordinating the sales order process to guarantee customer satisfaction. Managing orders in a timely, effective, and efficient manner. Ensuring the smooth running of transport processes and associated documentation

:▪ Organize, select, and plan the transport of our products to (international) customers via sea, air, express and road transport.

▪ Prepare the transport documentation for the goods to customers.

▪ Review invoices from the transporter/forwarder in consultation with the finance team.

▪ Manage special requests, non-conformities, and complaints.

▪ The primary contact person for the customer is to ensure customer satisfaction.

▪ Key in Sales Order in the system.

▪ Process & arrange for Samples Requests.

▪ Handle SFA Food Export Cert & VET Health Certificate applications

Skills and experience

The successful candidate will possess:

• Ability to work under pressure and meet deadlines.

▪ Knowledge of logistics processes and systems.

− Good knowledge with MS Words, Excel applications

− Strong communication and multi-tasking skills will be an advantage.

− Team-Oriented – collaborative, contribution, and support

▪ Minimum of ‘A’ level or equivalent.

▪ Minimum 1– 3 years of relevant work experience, preferably in food industry, a multi-national, matrix-structured based company.

To apply online, please click on the appropriate link.

EA: 94C3609 / R1110392

Key Responsibilities:

• Assist in applying for Employment Pass (EP) and other work passes via MOM portal.
• Handle inquiries and correspondence with MOM regarding work passes and other HR-related matters.
• Coordinate and communicate with candidates regarding the onboarding process, document collection, and compliance requirements.
• Provide administrative support, including maintaining HR records and ensuring data accuracy.
• Liaise with hiring teams and external stakeholders to streamline HR operations.

Requirements:

• Prior experience in HR administrative roles, particularly in Singapore's employment and MOM compliance processes.
• Familiarity with the MOM portal and EP application procedures.
• Strong communication skills to effectively engage with candidates and team members.
• Detail-oriented, proactive, and well-organized in managing administrative tasks.

Preferred Skills:

• Experience in supporting recruitment teams.
• Knowledge of Singapore labor laws and regulations.

As a ERP Support Executive, you will help grow the company by finding leads, closing sales, supporting existing clients, formulating sales strategies, and communicating digital transformation solution value to clients. It is required that you will interact with clients on a daily basis and provide them with the meaningful digital transformation solutions.

This job will provide you:

- An opportunity to drive change with your customer to do business like never before in a new and transformational way

- The chance to lead multi-cultural, diverse teams of digital transformation consultants, engineers, architects, and delivery teams who all have a vested interest in the customer

- Building trusted relationships through engagements focused on driving the customer’s desired business outcomes using open source ERP solution

- Deliver the customers business and technology outcomes reliably.

- Continue to lead Digital Transformation discussions with customers through best in class virtual engagements.

- Orchestrating and coordinating the team, ensuring that the best of Traktech and our partners is brought to help our customers deliver their business goals.

POSITION SUMMARY

An IT support individual is in charge of supporting end user technologies, including desktop, printers, devices and potentially network and systems of all types, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical problems.

JOB RESPONSIBILITIES

• Provide support for end user desktops and laptops which include but not limited to internal hardware component replacements.
• Network, Desktop & Server OS support & administration.
• Provide first level troubleshooting & installation of software or firmware applications.
• Install, support & maintain IT peripherals such as keyboard, printer, projector & others.
• Support recurring tasks such as back up, patch management, IT system monitoring, cyber-security protection from viruses and spam wares attack, etc.
• Liaise & coordinate with IT vendors/suppliers on IT purchases, projects & support IT systems.
• Update IT inventory & Licences, ensuring appropriate and sufficient level of vendor support.
• Attend to emergency calls & weekend /off hours support.
• Any other responsibilities & ad hoc assignment as required.

JOB REQUIREMENTS

• NITEC or higher.
• Min 1 year experience in IT field works.
• Knowledge of current Windows & mobile operating systems.
• Good knowledge in IT hardware & administration support for Microsoft Windows.
• Strong analytical & problem-solving skills.
• Candidates familiar Microsoft Dynamics NAV, Microsoft Windows.
• Server & Microsoft SQL Server will have an added advantage.

Responsibilities:

Program Support Activities

• Develop and deliver training within the scope of ATM system contracts.
• Develop and maintain the training syllabus including:Production and maintenance of training methods/tooling and documentation as directed by the Training Manager.
  Maintenance of eLearning syllabus/content.
  Managing access to eLearning as required by project/program requirements.
• Provide operational support to V&V:Contributing to test validation on time and on budget, in cooperation with the customer representatives, during Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) at the program’s relevant site
• Contributing operational concept/context to the correction and validating the Problem Change Reports (PCR’s) in coordination with the other teams (e.g. System Engineering, V&V)
• Contribute to the maintenance of traceability between customer requirements and the functional baseline
• Support Technical Working groups both internally and externally to define technical solutions that are operationally fit-for-purpose.
• Develop and conduct test procedures in conformity with specifications in order to ensure customers’ acceptance of ATM products.
• Provide system use guidance to existing and potential customers when required.
• Deliver ATC Awareness training as required to internal AMS teams.

Bid and Strategic Business Activity

• Provide ATS support and advice to the Thales Engineering and Marketing teams.
• Support development of Sales & Marketing Department product demonstrations in responding to Requests for Tender.
• Deliver product demonstrations to:prospective clients
  client management, technical and operations personnel.
• Review and provide feedback of proposed enhancements of the TopSky product [product roadmap]
• Assist the Operational Support and Training Manager with preparation/validation of AOS estimates in the context of projects/bids

General

• Prioritisation of competing deadline activities
• Identify risks, and propose effective solutions; execute mitigation actions and report on outcomes and residual risks
• Provide recommendations to Lead ATC Operations Specialist and Operational Authorities on modification of ATM related products/features.

Requirements:

• At least 5 years of Operational ATC experience across multiple disciplines.
• Firm understanding and demonstrated experience in training development and instruction.
• Significant ATM product knowledge or at least 2 years as a member of a Project Team involved in the implementation of a modern ATM system
• Excellent written and oral communications skills
• Capable of working in a self-directed environment without direct supervision
• Ability to work in a multicultural environment,
• Assist in ensuring a harmonious work environment in all departments that you are working with by upholding Thales's key values
• Comply with all relevant company Occupational Health, Safety and Environmental policies and frameworks and work practices, with the intent of preventing or minimising accidental exposures to self, colleagues, visitors and/or the environment and to ensure safe work practises at all times.
• Comply with all relevant Company policies and procedures
• Willingness to undertake periodic interstate or international travel as part of project/program support.
• ATM End users in-the-field use of Thales solutions / products.
• Operational activities, organisations, roles and customer decision making processes when implementing Thales solutions / products.
• The trend of the evolutions of the strategic operational approaches and the future needs of the customers / users.
• Air Traffic Control Licence (Current or previously held) will be added advantage.
• Knowledge in Operating System [UNIX, Linux, Windows] will be added advantage.
• Proven problem identification and analysis skills and system requirements analysis skills
• PC Software - Word, Access, Excel, PowerPoint, AuthorIT.

Responsibility of / Expectations from the Role

1 Responsible to handle coverage support (24x7 mobile support) and provide permanent solution / workaround depending on the nature of issue.

2 Collaborate with interface teams to troubleshoot any interface issues and provide resolution.

3 Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.

4 Work with Infrastructure / Cloud operations teams for any change requests, issues, patching activities etc.

5 Perform deployment release management activities.

6 Collaborate with development squad to provide insights for defect fix by providing analysis performed.

EA Number: 11C4879

Job Description & Requirements

ECTION A: POSITION SUMMARY

- Provide 1st Level IT Support, via Phone and Remote-Control tool, to manage users’ incidents and queries in a professional and timely manner. Able to work independently with minimum supervision during weekend or night shift.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

7. Ensure Email Backlogs are cleared before the following day start of business.

• Role title - Receptionist cum Admin
• Work location – Anglo-Chinese School (Barker Road), 60 Barker Road, Singapore 309919
• Name of Authority - Ministry of Education, Singapore
• Salary: $1700- $2100 (Negotiable)
• Nationality/Citizenship: Singaporean/PR
• Duration – 12 months (renewable )

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 7.00am to 4:15 pm, inclusive of 45 mins lunch break

• Fridays: 7.00am to 3:45pm, inclusive of 45 mins lunch break

• Service not required on Saturdays, Sundays and gazetted public holidays

The Services required are set out as follows:

• Provide front desk support to the General Office

• Administrative duties will generally include:

(a) Manning the front desk to answer queries from public, parents and students

(b) Handling of incoming and outgoing letters, packages, and deliveries

(c) Handling all incoming calls to the school

(d) Issuing of Graduation Certificates and Academic certificates to students

(e) Updating students’ and staff attendance

(f) Maintaining internal facility bookings in the Campus

(g) Maintaining school internal calendar

(h) Assisting in the photocopying of school materials

(i) Assisting in the transport arrangements/confirmation for CCA and/or events

(j) Assisting in office admin such as updating organisation chart and honour rolls, office equipment maintenance, ordering fruit baskets, preparation/setup of events venue, replenishing first aid box, stationery, sanitisers, tissue boxes etc 2-2

(k) Attending to emergency cases by calling for emergency ambulance services when directed

(l) Any other duties assigned by Admin Manager or supervising officers

Responsibilities:

• Be a centralized person to handle all invoicing matters
• Be a key person to liaise with relevant parties to chase their outstanding payment responses and to submit payment certificates on time
• Arrange with site personnel for the delivery and collection of goods
• Assist Business Operations Executives in other administrative matters

Requirements:

• Minimum Higher Nitec or Diploma in any field or equivalent
• Operationally driven
• Knowledge of how to use SAP Business One is an added advantage, but not a requirement
• Good coordination and interpersonal skills

• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Recent experience in working with Java J2EE applications
• Experience in Unix commands , SQL queries
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

On behalf of the hiring company, we are looking for suitable personnel to join them as an Administrative Executive

Responsibilities

• Prepare schedule letters quotations for customers and follow up
• Coordinate with internal and external stakeholders to ensure work success.
• Input and maintain data in systems
• Handle incoming and outgoing correspondence, including emails, phone calls, and mail.
• Organize and file documents according to established procedures.
• Any other duties assigned from time to time

Requirements

• Diploma in Business or related discipline
• Minimum 1 year of relevant experience
• Comfortable in communicating with clients
• Able to work well independently and in a team
• Comfortable working in an engineering environment
• Well-versed with Word, Excel, and process systems
• Attention to detail and accuracy.

Work location: East (short working distance to MRT)

EA License: 22C0971 | R21101298

You will be part of a team that values collaboration, commitment and integrity, with the chance to engage directly with sales and trading desks based in Singapore.

• Opportunity to work in a dynamic and fast-paced environment
• Broad product coverage including Fixed Income Cash, Equity and Fixed Income Derivatives and Commodities
• Chance to engage directly with sales and trading desks

What you'll do:

As a VP Trade Support, you will play a crucial role in capturing trades accurately and resolving any discrepancies. Your excellent organisational skills will be put to use as you monitor trade lifecycle events and control trade processing exceptions. You will also have the opportunity to work closely with technology teams on the implementation of new processing platforms and system enhancements. Your role will extend beyond daily operations as you analyse new regulatory reform requirements alongside legal/compliance, IT and project teams.

• Ensure timely and accurate trade capture and checkout
• Resolve trade discrepancies by liaising with trading, sales and relevant teams
• Monitor and process trade lifecycle events
• Control, reconcile, and resolve trade processing exceptions
• Work with technology for implementation of new processing platforms and system enhancements
• Analyze new regulatory reform requirements and deploy new processes with legal/compliance, IT and project teams
• Provide back up support for other functional teams in Singapore Branch Operations

What you bring:

The ideal candidate for this VP Trade Support role brings a wealth of experience from an operational role within a global investment bank. Your expertise in commodities or fixed income OTC will be highly valued. You are known for your high personal commitment and integrity. Your deep understanding of products, business operations coupled with your strong communication skills make you adept at interacting effectively across various functions and locations.

• University degree with 10-15 years of experience in an Operation role
• Experience with global investment bank, especially in Commodities or Fixed Income OTC
• High personal commitment and integrity
• Good understanding of products, business and operational knowledge
• Strong communication skills, able to interact effectively across functions/locations
• Detail oriented with strong risk awareness

What sets this company apart:

Our client is renowned for its commitment to excellence and innovation in the financial services industry. They offer a supportive work environment that encourages professional growth and development. Their inclusive culture fosters teamwork and collaboration, making it an ideal place to grow your career.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Responsibilities:

• Vendor and Customer Management:Manage relationships for selected AMS partners.
  Serve as the point of contact for clients’ issue escalation, resolution, and project initiation.
  Collaborate with business units and AMS support partners to meet business demands.
  
• Operations Management:Oversee day-to-day AMS support operations, including incident management, change management, problem management, and service requests.
  Ensure adherence to SLAs, generate status reports, and maintain dashboards.
  Drive the transition of projects to support.
  
• Process and Standards Development:Develop and enforce efficient procedures, processes, and guidelines.
  Follow applicable standards, methodologies, and best practices for system maintenance and support.
  
• Stakeholder Communication:Provide proactive status updates to relevant stakeholders.
  Strengthen customer relationships to enable cross-selling or upselling of SAP products and services.
  

Qualifications and Experience:

• Experience:3-5+ years of experience as a Service Delivery Manager in SAP AMS operations.
  Hands-on SAP functional (Logistics module) or technical consulting experience in projects or support services.
  Proven ability to manage customer stakeholders, including business users and IT managers, as well as external vendors.
  
• Skills:Proficiency in incident management, change management, problem management, and service delivery metrics.
  Experience in SAP AMS support operations, including SLA management and report generation.
  Strong understanding of project-to-support transitions.
  

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

Responsibilities :

• Involves in Development and Application Support for multiple applications in banking domain.
• Perform initial analysis for production issues and come with workaround or next action plan, working closely with counter parties (e.g. business users)
• Drive the investigations of critical production issues involving business users, vendors and different application teams from sub systems.
• Work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• Manage Production issues by responding in a timely manner in accordance with the Service Level Agreement with the Business.
• Provide Solution's and Coordinate with infrastructure activities for applications from initiation to go-live.
• Manage implementations of new application releases adhering to the best practices of the release management process.
• Enhance existing development, release, support process to maintain/improve service level & quality.
• Use dev-ops tools and frameworks to monitor applications and build recovery processes.
• Collaborate well with other team members and stakeholders in agile teams.

Requirements

• At least 7+ years of total experience in Application Support / Development. (Application support experience in mission critical applications in banking domain is a plus)
• Development experience in technologies like Java, Spring boot, SQL, Shells scripts, C#.net
• Fluent working in Linux environments and command line tools.
• Good to have experience: OpenShift, ELK, Application Monitoring Tools, Cloud Technologies
• Education: Preferably a degree in computer science/IT
• Experience of DevOps tools and framework to monitor applications.
• Team player with good inter-personal skills and ability to work with other teams as well as with multiple cross-functional stakeholders.
• Able to work independently with can do mindset and minimal supervision.
• Good problem solving and process improvement skills, detailed and logical in thought process, able to articulate clearly and have good written and verbal communication skills.

We are seeking an Application Production Support professional to manage support activities for Olympic (Core Banking) and related systems. The role involves handling incidents, service requests, end-user queries, and maintaining system reliability.

Responsibilities:

• Provide L1/L2 application support to end-users.
• Escalate unresolved tickets to appropriate teams following established procedures.
• Deliver excellent customer service to build trust and positive relationships with users.
• Ensure adherence to Service Level Objectives (SLOs) and roadmap targets.
• Maintain and update knowledge articles.
• Support disaster recovery (DR), business continuity (BCP) exercises, and patching cycles.

Ideal candidate:

• Basic troubleshooting skills on AS400 and Unix.
• Strong knowledge of SQL queries and data analysis.
• Familiarity with production support tools like ServiceNow and JIRA is a plus.
• Strong verbal and written communication skills, with the ability to engage with a diverse group of stakeholders.
• Proactive, positive attitude with a team-oriented mindset.
• 7+ years of experience in IT production L1/L2 support within the banking industry.
• Knowledge and experience with banking products such as investment instruments, corporate actions, loans, deposits, remittances, and foreign exchange.
• Experience with Olympic banking system is a strong advantage.