Main Responsibilities

Application monitoring responsibilities

• Define and implement in coordination with the build team the needed application monitoring. Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Incidents and Requests management (business users and others IT teams)

• Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
• Analyze and manage incidents/problems/requests.
• Problem management and continuous improvement
• Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
• Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
• Provide non-functional requirement to the build team to implement monitoring as code whenever available.

The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.

Qualifications and Profile

• Candidates should have 5+ years experience in application support activity.
• ITIL certification.
• Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO systems
• Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)

Should be able to do

• SLA & KPI management, client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Appetite for continuous improvement and automation.
• Strong knowledge in XML, SQL, PL/SQL, MQ, CFT and Control-M.
• Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)
• Excellent communication and interpersonal skills.
• Strong analytical and troubleshooting skills.
• Ability to work well under pressure.
• Autonomous, self motivated and excellent team player.
• Strong perseverance and diligence towards attaining goals and effective time management.

Optional

• General banking and finance understanding and knowledge
• Experience in reconciliation system like Intellimatch

Direct Responsibilities

As a team member of APS , he/she will:

• Provide L1/L2 Application support to end-users
• Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
• Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships
• Adhere to Service Level objective target and roadmap
• Maintain knowledge articles.

Contributing Responsibilities

• Assist on DR, BCP exercise and patching cycles

Technical & Behavioral Competencies

Technical

• With basic AS400 and Unix troubleshooting skills
• Strong knowledge on SQL queries, data analysis
• Familiar with Production support tools like ServiceNow and JIRA is a plus

Behavioral

• Excellent verbal and written communication skills and has the ability to interact with a diverse group.
• Proactive, positive attitude and desire to work as a team and help the team to achieve its objective

Specific Qualifications (if required)

• At least 7 years of experience in Banking industry as an IT Production L1/L2 support
• With good knowledge and experience in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
• With good knowledge on general ledger and general accounting schemes of financial products
• Knowledge and experience in supporting Olympic banking system is a strong plus

Job Location : MBFC

Industry : Legal/Law

Role purpose:

The on-site analyst role is to ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global Service Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.

Responsibilities:

· Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, implementing file backups, and configuring applications.

· Owns and drives issues to resolution including escalation to specialized resources within the broader IT organization. Remains engaged on issues until resolution.

· Provide Tier 2 technical support for client facilities such as video conferencing and audio conferencing services.

· Lead, coordinate and participate in improvements as they relate to the on-site IT environment.

· Serves as an advocate for the organization’s information security management system. Assists customers to work efficiently within the ISMS framework.

· Test fixes to ensure problems have been adequately resolved.

· Perform post-resolution follow-ups to customer requests.

· Evaluate documented resolutions and analyse trends for ways to prevent future problems.

· Field incoming requests from customers via both telephone and e-mail in a courteous manner.

· Build rapport with customers.

· Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

· Prioritise and escalate problems (when required).

· Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

· Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

· Understands the essential responsibilities of the position and works to continuously to build and improve the skills necessary to be proficient in the role.

· Serves as a back up to the IT Support Technician as appropriate.

· Serves as lead Audio Visual SME for live meetings and events held onsite or at remote locations as requested.

· Supports operates and maintains AV equipment for live meetings and events.

· Provides support and demonstrates expert knowledge for online webinar tools and applications.

· Acts as backup trainer when requested.

Qualifications/Experience:

· Experience in the field of computer science, information sciences, or related field for 3 to 5 years.

· Microsoft MCP desired or other appropriate certification.

· Strong knowledge of computer hardware, including Dell workstations and laptops.

· Experience with Microsoft Windows.

· Extensive application support experience with Microsoft Office.

· Proven track record of working under Service Level Agreements and a Service Desk framework.

· Experience working in a team-oriented, collaborative environment.

Key Performance Areas:

· Effective communication with Managers and IT staff.

· Provide high quality customer service to all staff.

· Responsiveness and reliability for driving issues to resolution.

· End user satisfaction with the outcome and the manner in which it was delivered.

Knowledge and Skills:

· Strong understanding of the organisation’s goals and objectives.

· Deep understanding of how the various work groups in the organization use technology in their day-to-day work.

· Exceptional written and oral communication skills.

· Exceptional interpersonal skills, with a focus on listening and asking probing questions as appropriate.

· Strong documentation skills.

· Ability to conduct research into a wide range of computing issues as required.

· Ability to absorb and retain information quickly.

· Ability to present ideas in user-friendly language to non-technical staff and end users.

· Keen attention to detail.

· Proven analytical and problem-solving abilities.

· Ability to effectively prioritise and execute tasks in a high-pressure environment.

· Exceptional customer service orientation.

· Ability to represent and advocate for both the policies and procedures of the IT organization the end users’ perspective.

Personal Attributes:

· Consistently demonstrates a positive attitude and approach.

· Demonstrates enthusiasm and dedication.

· Consistently displays initiative by proactively providing solutions and driving long term objectives toward completion.

· Demonstrates empathy and focuses on the needs of internal and external clients/contacts where relevant.

· Focuses on what can be done. When a problem exists, suggest a solution.

· Builds relationships with stakeholders.

· Maintains a courteous and professional manner in all dealings.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Active member of a global virtual team, who in turn is responsible for:

• Executive End User IT Support of C-level executives and their executive administrators, plus all VIPs (job group 7 and higher)
• Meeting concierge services (internal, external & remote)
• Possible support of BD Board of Directors-on and offsite Meeting support, IT support Executive’s and Executive Administrator’s mobile device maintenance, configuration and procurement
• Office hardware installation, maintenance, configuration and procurement
• Partner with Executive Administrators with meeting support and consultations, onboarding and assisting new executive hires and maintaining customer confidentiality in all ways.
• Partnering with the Global Executive Support team to facilitate large scale events both online, onsite and offsite.
• May include evening work and/or weekend work occasionally.

Education and Experience

• Bachelor Degree required in Computer Science, Business, or applicable certifications with 5 years of service desk and/or customer service experience.
• 5+ years of I.T. experience in a team environment, preferably in an executive support type capacity.
• MS certified, ITIL certified, Six Sigma certified (preferred)
• Experience of working alongside C-level corporate executives in a polished, professional manner.
• Solid experience in C-level executive IT support services; 5+ years of corporate experience
• Experience in a virtual team, self-motivated work environment.
• Experience with large-scale events and mixed venues, audio visual meeting room systems and supporting technologies for meetings of up to 10,000 attendees virtually.
• Collaboration solutions, such as MS-Teams, MS Live and Town Hall platforms.

Knowledge and Skills

• Strong customer service and interpersonal skills
• Excellent Communication skills, polished, professional appearance and demeanor.
• Process creation and management skills
• Strong relationship building skills with contractors, vendors, and other teams.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.

We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.

Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to diversity, equity and inclusion and we provide support and ways of working that help you optimise your wellbeing.

What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.

Department purpose
The Technology Services department is responsible for providing world class support and services to our business all across the globe. The IT Service Management team is part of Technology Services, and operates all of the IT services and infrastructure for the firm.

Role purpose
The Senior M365 Support Analyst is accountable for implementing A&O Shearman’s strategy, architecture, standards and roadmaps in the following areas:

• Administration and support of the entire suite of M365 applications in use at A&O – Exchange Online; Office 365 (Word/PowerPoint/Excel/OneNote); MS Teams; OneDrive; SharePoint Online; AvePoint (M365 backup), Copilot
• All messaging flow services – Proofpoint, Mimecast;
• All other collaboration tools used in the firm – Cisco WebEx; Zoom; Slack;Mural; Condeco
• Document tools – Adobe Acrobat suite; Litera suite; Templafy
• All office add-ins, including Legal Tech applications, excluding iManage
• Including packaging, configuration, deployment, patching of software
• Providing technical expertise for projects, where required

Key Relationships

• Works with Technical Team Leads (within the IT Technology Services management teams), senior managers, and Specialists to ensure a seamless approach to support and improvement across applications and infrastructure.
• Ensure that the technology area is well understood by peers and is actively considered in wider technology decision making. It is key that we do not operate in technology silos.

Role and responsibilities
Architecture & Technology Planning

• Provide specialist advice to support the strategy, architecture, standards and roadmaps (which are owned by the Office of the CIO/CTO).
• Accountable for ensuring there is an up-to-date forward view of IT upgrades required to ensure that devices continue to meet the business needs and that they remain supportable. Ensure that the supporting business case is robust so that funding is secured to deliver the required changes.

Application and Technology Support
Works to ensure effective, seamless support for end users to include:

• Administration and support of the entire suite of M365 applications in use at A&O – Exchange Online; Office 365 (Word/PowerPoint/Excel/OneNote); MS Teams; OneDrive; SharePoint Online; AvePoint (M365 backup), Copilot
• All messaging flow services – Proofpoint, Mimecast;
• All other collaboration tools used in the firm – Cisco WebEx; Zoom; Slack; Mural; Condeco
• Document tools – Adobe Acrobat suite; Litera suite; Templafy
• All office add-ins, including Legal Tech applications, excluding iManage

Service Delivery

• Diagnose complex incidents/problems and identify root cause and actions required to maintain or improve service levels:
• As necessary investigate complex incidents/problems through involvement in SWATs.
• Develop implementation plans for dealing with more complex requests for change; evaluate risks to the integrity of the service inherent in proposed implementations; seek authority for those activities; undertake review of effectiveness of change implementation.
• Define and deliver continuous improvement programmes so that, where applicable, systems deliver a improved performance to the business:Enhancements and improvements to services should be delivered by the appropriate governance authority
  Instil a culture of continual improvement and problem solving; and
  Provide advice, assistance and leadership associated with the planning, design and improvement of service and component availability, including the investigation of all breaches of availability targets and service non-availability, with the instigation of remedial activities.
  

Risk Management

• Embed risk awareness and management into the technical decision making in order to support Allen & Overy's approach to risk, with a focus on stability and integrity of systems.
• Refer to domain experts for guidance on specialised areas of risk, such as architecture and environment.
• Take part in audits and risk assessments.

Quality, Methods, Tools

• Champion and ensure use of appropriate techniques, methodologies and tools.
• Provide advice on the application of appropriate quality and/or environmental management techniques.
• Provide advice to the Product Leader on ways of improving the effectiveness and efficiency of their control mechanisms.

Key requirements
Business Competencies

• Commercial acumen, including an understanding of the overall picture of IT service costs and how IT adds value to the business.
• An enthusiasm and passion for technology. The ability to promote technology within the firm, using business friendly language, and seek out opportunities with tangible business benefits.
• High level of personal credibility, impact and influence with proven ability to work effectively and persuasively at all levels of the business.
• Having an open mind to consider all alternatives when making technology decisions.
• Excellent communication and presentation skills, both orally and written.
• Ability to manage ambiguity and often conflicting priorities.
• Ability to develop good working relationships across the breadth of the IT function and effectively share knowledge between individuals and teams to contribute to the overall effectiveness of project and service improvement work.
• Experience of working in a global environment across international locations with an appreciation of multiple cultures.

Knowledge

• Excellent all-round technology knowledge and practical experience of the majority of technologies within this discipline.
• Detailed practical knowledge of the operation and maintenance of IT infrastructure and services within a Microsoft technology environment.
• Expected to have a solid understanding of all technologies used by A&O, business working practices and active working experience and understanding of the core applications.

Experience

• Extensive IT experience with experience in a 2nd/3rd line role supporting a number of the technologies listed in this job description.
• Proven track record in providing technical leadership and delivering enterprise-wide solutions.
• Experience working within the professional services sector with an appreciation of the demands placed on support teams by the business.

Role Purpose

The on-site analyst role is to ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global Service Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.

Responsibilites

• Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, implementing file backups, and configuring applications.
• Owns and drives issues to resolution including escalation to specialized resources within the broader IT organization. Remains engaged on issues until resolution.
• Provide Tier 2 technical support for client facilities such as video conferencing and audio conferencing services.
• Lead, coordinate and participate in improvements as they relate to the on-site IT environment.
• Serves as an advocate for the organization’s information security management system. Assists customers to work efficiently within the ISMS framework.
• Test fixes to ensure problems have been adequately resolved.
• Perform post-resolution follow-ups to customer requests.
• Evaluate documented resolutions and analyse trends for ways to prevent future problems.
• Field incoming requests from customers via both telephone and e-mail in a courteous manner.
• Build rapport with customers.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Prioritise and escalate problems (when required).
• Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Understands the essential responsibilities of the position and works to continuously to build and improve the skills necessary to be proficient in the role.
• Serves as a back up to the IT Support Technician as appropriate.
• Serves as lead Audio Visual SME for live meetings and events held onsite or at remote locations as requested.
• Supports operates and maintains AV equipment for live meetings and events.
• Provides support and demonstrates expert knowledge for online webinar tools and applications.
• Acts as backup trainer when requested.

Log on to URL to Apply: https://www.titansoft.com/en/career/220

Do you have a keen and methodical eye in solving complex puzzles? Do you carry yourself with confidence in the face of numbers? Does navigating through data to create sensible tables and graphs scratch a particular itch of yours? If so, then the job of an Application Support Analyst (ASA) may be for you!

As an ASA, you will be the backbone to the company in ensuring data integrity under your watch. Working with other Software Developers, you ensure business stays smooth as butter, and provide quality service to end users. Should all that interest you, join us and be part of the team!

What an Application Support Analyst does in Titansoft

• Design reporting systems with web applications to gather and present data
• Integrate web applications with database or API-driven back-ends
• Detect, restore and proactively prevent data anomalies in database and data warehouses
• Devise and implement automated processes to streamline and solve complicated user tasks
• Create visually intuitive metric visualisations for business performance
• Work in a collaborative team to address and tackle challenging problems
• Perform tasks assigned by direct supervisor

What we look out for in an Application Support Analyst

• Diploma/Bachelor's Degree in Computer Science, Information Technology or related field. Fresh graduates and Self-learning programming are welcome to apply!
• Exceptional analytical and problem solving skills to identify, rectify, and prevent data anomalies in databases and data warehouses.
• Ability to work on their own initiative and be a self-starter
• Detail-oriented and ability to consistently produce high quality, accurate work
• Collaborative spirit with excellent communication skills to work effectively within a team.
• Open and comfortable with occasional travellinh

What makes a (Super!) Application Support Analyst in Titansoft

• Basic knowledge in C#, SQL, .NET Framework, Databases, Test-Driven Development
• Strong understanding and experience on industry best practices, such as Test-Driven Development and Clean Code

What everyone gets in Titansoft (psst. We didn't get that Great Place To Work in 2024 for nothing!)

• 18 days of rest and relaxation for each year (P.S. It gets even better over the years!)
• Competitive salaries and bonuses bench-marked against big players in the industry (Yeap, those companies!)
• Flexible working hours (Sleep in a little longer after fixing that pesky bug from last night)
• Comprehensive insurance coverage Very well-stocked pantry (We've never heard of the term 'Hunger Games', nope)
• Communities of Practice and Workshops catered for your growth and learning
• Substantial subsidies and programs to keep that creative flow while having fun (Health promotion program, annual overseas company outing, an annual dinner that nobody will ever forget, etc.)
• Hardcore work and hardcore fun!

Maltem Asia is currently seeking an Application Support Analyst for a Wealth Management Client based in Singapore.

Requirements:

• Candidates must be comfortable to perform weekend standby.
• Candidates with relevant experience supporting SaaS platforms.

Must Have Skillsets:

• At least 3 years of hands-on experience in supporting enterprise applications.
• Familiar with languages, such as
• Angular
• React JS
• Rest API
• JSON
• C#.Net
• .Net Core
• ASP.net
• Bootstrap
• MS SharePoint
• MS Power Platform
• HTML
• CSS
• JavaScript

Proficiency in Database and SQL:

• MSSQL
• T-SQL
• Stored Procedure
• Function
• Triggers

Experience in Infrastructure:

• AWS
• Windows Server
• IIS
• Azure ADFS (SSO)
• SSL Certificate
• Control-M

Expertise in Tools:

• Visual Studio
• Gitlab or GitHub
• Jenkins
• Electric Flow
• SonarQube
• Sonarlint
• JIRA / Confluence.

Seeking Singaporean to join as LCS Support Analyst (Banking) to provide 24/7 application support in a rotational shift environment. The ideal candidate will have hands-on experience in troubleshooting, incident management, and production support for enterprise-level applications, preferably in banking or anti-money laundering domains.

You should possessed min 2 years working as Application support role for Enterprise Level applications running on full stack preferably in Java, Spring-boot, Microservices.

Training will be provided to the incumbent for the rest of skillset needed in this project.

• You should possessed hands on work experience on Linux/Unix/Windows environments and scripting.
• You should possessed Hands-on experience with SQL Server/Oracle databases and SQL programming.
• Willing to work on the below shift hours as per project schedule

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays

The Role

We are seeking an Investment Analyst based in Schonfeld Singapore office to provide integrated investment advice to Portfolio Manager. This person should be a team player with excellent communication skills, computer proficiency and high level of professionalism and familiar with investment markets.

What you’ll do

- Assist portfolio manager on investment research, financial statement analysis covering Asia Pacific including Japan region

- Ensure knowledge of entire investment solution suite, recommend investment solutions to Portfolio Manager;

- Prepare meeting materials; generate research materials – proprietary, economic commentary and Bloomberg etc. as needed

- Review exceptions and recommend strategy to resolve exceptions; and

- other tasks or projects as required.

What you’ll bring

What you need:

- A minimum of 7-10 years’ experience in the role of investment industry (such as Investment banks, Hedge Fund or Private Equity)

- In-depth knowledge in investment with focus on Japan equity market is a must

- Proven track record in particular with industrial knowledge or experience on financial, property, consumer, gaming or technology equities will be a strong plus

- Proficient in Python programming;

- Degree or above in computer Science, computer engineering or related disciplines; and

- Native Japanese speaker and business fluent English required.

Responsibilities:

• Responsible for conducting laboratory tests and analysis on oil and gas / chemical (OGC) samples using prescribe standard laboratory test method, techniques and instruments.
• Interpret and report test results accurately and timely based on test method. Maintain detailed records of all analysis performed.
• Complete all laboratory reports as applicable.
• Ensure compliance with safety protocols, quality control procedures, and regulatory guidelines.
• Understand and keep updated with all laboratory safety, reporting techniques and analysis methods.
• Perform all other duties and responsibilities as assigned.

Requirements:

• Diploma / Degree in Science / Chemistry or related field.
• Equivalent work experience in OGC industry or a laboratory environment.
• Ability to understand ASTM standards and procedures.
• Must be able to work with all chemicals, petrochemical, and petroleum products.
• Must be able to differentiate colors accurately by sight.
• Ability to work effectively under pressure, while directing numerous projects concurrently with different deadlines.
• Good interpersonal and communication skills with demonstrated ability to communicate effectively.
• High level of accuracy is required, with special attention to details.
• Able to multi-task.
• Must have positive attitude and good teamwork.
• Ability to adapt to Good Lab Practice.
• Have initiative to perform housekeeping before and after work.
• Position requires a dependable and reliable individual, whose daily presence adds to the success of the department.
• Required to work under a rotating 12 hours’ shift.

Additional Information:

• Training will be provided for suitable candidates without experience.
• Salary commensurate with experience & skills.

Qualified or interested candidates, please submit your updated resume in MS Word / PDF format to [email protected]

We regret to inform you that only shortlisted candidates will be notified.

Please include the following in your resume (if any):-

• Last drawn / current and expected salary.
• Reason(s) for leaving previous / current company.
• Education background.
• Work experience in point forms.

Responsibilities

• Responsible for the daily IT Operations for application systems to ensure high availability
• Provide technical expertise to facilitate investigation of technical issues.
• Attend to user tickets within defined SLA
• Perform incident investigation and root cause analysis in collaboration with other application teams.
• Facilitate meetings with stakeholders. Manage coordination at a local and international level with users where required
• Prepare implementation plans and upgrading schedules for application
• Coordinate with Application Development team to successfully deploy software releases in Production environments
• Participate in knowledge sharing within the team

Requirements

• Overall experience of at least 2 years in IT. Experience in banking domain will be an advantage.
• Fresh Polytechnic graduates with IT certificate are welcome to apply
• Technical knowledge of Unix/Linux & Databases
• Knowledge of SQL and Shell scripting will be an advantage
• Able to work in shifts
• Must have an aptitude to learn & should be meticulous
• Clear communication skills; both written and oral

Job description:

· Perform Parameter setup data mapping to new platform.

· Perform Functional gap analysis and data mapping.

· Assist in analyzing the portfolio migration requirements (internal and client initiated),
breaking down to the required level of details to drive a traceability matrix and
functional solution documents.

· Facilitate in tracking the portfolio migration requirements throughout the software
development lifecycle, ensuring that the solution, development and testing deliver
the correct coverage and scope.

· Assist in documenting portfolio migration requirements clearly and concisely in the
standard format.

· Assist in providing work estimates when applicable.

· Understand any changes to requirements or scope and impact these may have on
potential solutions and project timelines.

· Assists the Project Manager in enforcing the project deadlines and schedules
i.e. when the requirements are to be frozen, signed off

· Understand the effort estimates related to new functionality and its impact on the
project’s estimated effort. Escalate to the project manager on a timely manner
on its impact on project schedules.

· Guide in the development of test plans and test scripts

· Support in consultative sessions with the customers

*Ring Ring* Your end-users need your help! Will you rise to the occasion and answer the call, drawing on your expertise to solve the problem that they are facing at that moment? Our Customer Analysts are the "Batmen" of Titansoft, give them the bat-signal, and they will look into your issue and beat them into oblivion. *POW!*

What a Customer Analyst does in Titansoft

• Assist in product support for end users
• Coordinate with team members to resolve reported problems by end users within SLA
• Provide a single point of contact for end users to report problems
• Work closely with team members to suggest and propose prevention methods or workarounds for problems
• Be proactive with system monitoring, provide efficient solution and action before end users report / problems occur
• Take responsibility on receiving reports or problems until the root cause is solved or preventive action is applied
• Willing to perform 24/7 support duties on rotational basis
• Perform tasks assigned by direct supervisor

What we are looking for in a Customer Analyst

Qualifications

• Minimum Advance Diploma in Computer Science or related field

Experience

• At least 1 year of technical support customer service experience in a corporate IT environment.
• Basic knowledge in TCP/ IP networking as well as web services
• Basic knowledge in web application development and support

Skills

• Ability to work on their own initiative and be a self-starter
• Detail-oriented and ability to consistently produce high quality, accurate work
• Exceptional problem solving and troubleshooting skills
• Willingness and ability to work co-operatively with others as part of a team
• Flexibility in terms of responsibilities and working arrangements
• Good interpersonal and communication skills with report writing and documentation skills
• Ability to work under pressure for deliverables

What everyone gets in Titansoft (psst. We didn't get that Great Place To Work in Singapore 2024 Award for nothing!)

• 18 days of rest and relaxation for each year (P.S. It gets even better over the years!)
• Competitive salaries and bonuses bench-marked against big players in the industry (Yeap, those companies!)
• Flexible working hours (Sleep in a little longer after fixing that pesky bug from last night)
• Comprehensive insurance coverage
• Wellness fund (Flexibilty to use it for medical, dental, EAP or even attraction parks!)
• Very well-stocked pantry (We've never heard of the term 'Hunger Games', nope)
• Communities of Practice and Workshops catered for your growth and learning
• Substantial subsidies and programs to keep that creative flow while having fun (Health promotion program, annual overseas company outing, an annual dinner that nobody will ever forget, etc.)
• Hardcore work and hardcore fun!

Working at Titansoft will probably be unlike any other careers you have ever had. Discover why you should join us!

Responsibilities

- Requires deep data analysis skills in iron ore, coal and crude oil market, and perform forecasting, reporting and operational metrics tracking

- Learn modelling of options market for commodities and US equities, equity index, capture arbitrage opportunities if any

- Analyse key financial data and create financial models for trading decisions

-Working closely with trader, and giving support in the daily activities of trading, deal tickets filing, trade execution

-Increase productivity by developing reporting/forecasting tools

Requirements

-Prefer a master degree in science, mathematics, finance, economics….etc.

-we need someone who are very eager to learn, to grow, and to work extensively in the financial market

Who we are looking for

The L2 Systems Analyst is a client-facing, business and technical position responsible for all aspects of managing production of Charles River IMS systems Asia Pacific clients as part of the Charles River Software as a Service (Saas)/Managed Services offerings, including Application Management for hosted and non-hosted clients.

Why this role is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019. Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

What you will be responsible for

This role will involve working closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions, including:

• Client assistance in optimal use of the system
• User administration/privileges
• Parameter configuration changes
• System availability
• Application and database performance tuning
• Daily operational processing monitoring and support
• Charles River IMS and database software patches
• Charles River IMS version upgrades
• Assistance with problem support and resolution
• Business Continuity/Disaster Recovery assistance
• Working with Charles River colleagues to smoothly transition new Clients to production operation.
• Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
• Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
• Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
• The role will involve periodic out of hours support

What we value

These skills will help you succeed in this role:

• Experience with Financial Services Investment Management, Trading or related systems highly desirable ( e.g. Charles River IMS).
• Proven ability to partner with various internal departments to deliver superior customer service.
• Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.
• Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.
• Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
• A background in portfolio management and trading system applications is preferred.

Education & Preferred Qualifications

• Minimum of 5 years’ relevant industry experience.
• Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Math’s or Statistics preferred.

Additional requirements

Periodic off-hours support

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Responsibilities:

• Support system development and project implementation.
• Create and document business process flows; obtain stakeholder sign-offs.
• Collaborate on process workflow modeling to illustrate "to-be" states and resolve gaps.
• Capture user requirements and translate them into features and user stories.
• Prepare and communicate project reports, highlighting risks, issues, and actions.
• Ensure adherence to timelines, assisting in risk management.
• Develop test scenarios, organize UAT, and manage training documentation.
• Update Level 5 (L5) documentation when superusers are unavailable.
• Assist with other governance and process-related tasks as required.

Key Requirements:

• Experience: 3-5 years in business process analysis or project management.
• Language Skills: Proficiency in Mandarin is preferred for communication with stakeholders in China.
• Technical Skills:Proficient in Visio and Azure DevOps (task tracking, iteration planning, test management).
  Strong documentation skills for project/system development and testing.
  
• Other Skills: Excellent time management, organizational, and communication skills.

EA License: R1873481

Company EA License: 11C4879

Role Summary

Digital Transformation is at the heart of our client’s group strategy. The Single Platform Augmented Consumer Experience (SPACE) program is a cornerstone CRM program conceived to put consumer at the heart of this transformation which help us achieve consumer centricity, digital strategy and seamless experiential brands. SPACE Program is made up of Consumer Data Services/storage (CDS), Loyalty, Marketing Activation using Salesforce Marketing Cloud (SFMC), Consumer Data Platform (CDP), and Analytics. This project has a focus on Japan market and/or Korea market.

Main Responsibilities

Work with both internal and external stakeholders to drive rollout and integration of SPACE products for 1 market, across multiple brands.

• Internal Stakeholders consist of overall SPACE Program Manager, Technical Architects, Product Owners, Integration Managers, Business Analysts, Business stakeholders etc. both at local and Zone/Regional level.
• External stakeholders consist of technical vendors who build or maintain the products within SPACE or to be integrated with SPACE.

Project and timeline management – own overall delivery timeline for different phases in the project lifecycle.

• Collaborate with different teams and workstreams to ensure seamless integration in the group system landscape.
• Drive external vendors to explore and deliver solutions with alignment to requirements, ensuring quality and timeliness, whilst keeping to agreed scope.
• Organize and manage periodic steerco meetings.
• Transition Dev project to Hypercare and Operational project upon go live.
• During hyper-care: organize and drive issue fixes with various stakeholders.

Qualifications & Experience

• Bachelor’s Degree in Information Technology or relevant fields.
• At least 5-7 years of experience in digital transformation projects, having held roles as BA.
• Has experience with projects involving system implementation, multiple systems' integration, and complex data migration.
• Experience managing and driving discussions with both Business & IT stakeholders.
• Excellent verbal and written communication skills to understand requirements/ issues and bring relevant stakeholders into discussions to drive solution.

Good to Have:

• ITIL certification.
• ServiceNow experience.

• Maintain, manage and modify all software systems, tools, and applications.
• Identify the areas of improvement to reduce time to delivery avoiding manual errors.
• Support version upgrade for the products and amend the scripts/process as and when required.
• Integrate with SMS/NaaS notification tool.
• Coordinate with developers to build and implement technology solutions.
• Excellent communication skills and problem-solving abilities are essential.
• Provide testing support to meet DITSCAP, DII COE, JTA-A, and DoD standards.
• Knowledge of databases, system security and troubleshooting recommended.
• Prepare required documentation to cover each SDLC stages (e.g. Functional spec, test cases etc).
• Enhance system to deliver Change workflow functionality
• Rollout the solution to all environments across different environments.

Novatek Gas and Power Asia Pte. Ltd., is currently looking for Portfolio Analyst to join our dynamic team in Singapore.

Background:

JSC Novatek is the largest private owned gas company in Russia. LNG production is expected to grow rapidly with upcoming LNG projects.

Novatek Gas and Power Asia Pte. Ltd. is the global trading company for JSC Novatek’s LNG portfolio with fast growing LNG volume to trade and deliver.

Main Responsibilities:

· Implement, test, validate, and support portfolio valuation, optimization, and risk management existing and new tools and applications in line with the top management/business expectations.

· Develop and maintain risk and portfolio analytics tools, dashboards, and models

· Follow and improve the management of the tools and applications’ the life cycle: requirement analysis, design, implementing, integrating, testing, deployment, documentation, users’ training, and evaluation.

· Provide relevant quantitative analysis to the commercial functions, including valuation of portfolio, and impact of proposed transactions including valuation of optionality.

· Monitor global LNG market trends, pricing dynamics, and supply-demand balances. Development of the LNG pricing/ Netback models for downstream markets worldwide.

· Perform accurate daily mark-to-market P&L and position reporting for the entire physical NGPA LNG portfolio;

· Work closely with LNG marketing to reflect new deals and reference data in internal ETRM system,

· Fulfil NGPA obligation towards REMIT and LNG Market Data reporting for applicable LNG business to ACER; Ensure forward curves are marked, maintained and uploaded daily;

· Identify and escalate breached limits according to the Risk Policy to the upper management and front office;

· Develop risk mitigation strategies and advise stakeholders on potential impacts and solutions.

Requirements:

· University degree in Economics or Computer Science or relative field equivalent.

· 5+ years of experience as LNG trading or LNG portfolio analyst in similar business model.

· Strong understanding of LNG market dynamics and value chain.

· Knowledge of design patterns and object modelling for building business logic, analytics, and data processing applications.

· Knowledge of data modelling, database design and management, networking protocols and data structures.

· Understanding of optimization principles, probability, stochastic calculus, and financial concepts.

· Demonstrated innovative and analytical thinking, self-critic, problem-solving capability, intellectual rigor, strong drive, and desire to lead change.

· Ability to communicate outputs and analysis in a concise and comprehensible manner.

· Strong communication and interpersonal skills, and ability to collaborate effectively with local and global teams.

· Fluent English language required for day-to-day business communication.

The Financial Analyst will be based in Changi South, Singapore.

Job Responsibilities

• Monthly end closing activities including preparing of GL entries, Accruals, Prepayments, Deferred, Reclassifications.
• Prepare cost actual & analyze cost variance, deep-dive root-cause in monthly basis.
• Perform reconciliation of balance sheet.
• Work with cross team to identify and drive cost savings opportunities.
• Ensure SOX compliance in accordance with Flex standard policy and procedures for financial reporting.
• Support external/Internal auditors in their examination financial statements and compliance.
• Perform special ad hoc projects and analysis.

Job Requirements

• Requires a Bachelor’s degree in Finance, Accounting, or related field.
• Requires minimum 3 years of related experience.
• Strong Knowledge of Finance and accounting concepts.

Finance Analyst

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class MNC Healthcare company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is an MNC Healthcare company. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.

The Finance Analyst, will:

Support the overall forecasting, planning and analysis activities of the FP&A team. Candidate will be supporting on actuals financial close cycles and planning activities, including performing financial analysis for decision support to business partners, ongoing finance function improvement projects, around optimization of reports, analytics, and business support processes.

Major Duties and Responsibilities

Financial Planning and Analysis

Reporting & Analytics

• Business Partnering with senior stakeholders, local and regional Finance Teams
• Deliver standard reporting and performance analytics
• Review quarterly report with business partners
• Identify Risks and Opportunities that give insight to Business Finance Partners and drive decisions
• Perform ad hoc reporting & performance analytics e.g., GP Analysis, Price Volume, Budget vs Actual reports, among others
• Optimizing report efficiency through digital enabled tools

Planning & Forecasting

• Business partnering with senior stakeholders, local and regional Finance teams
• Business plan, latest thinking support and Data analysis and trend/forecast reporting
• SME for planning templates revamp/ enhancement, with efficiency optimization
• Lead balance sheet forecasting and forecast alignment for the business
• Ensure P&L/Balance Sheet and Headcount plans are updated correctly in the systems (Anaplan / Bravo)

Decision Support:

• Conduct complex financial, accounting, planning analysis
• Challenge business assumptions and support business partners on financial issues

Other Activities:

• Drive continuous improvement activities
• Support ad hoc requests / projects
• Ensure policies and procedures are followed

Perform data profiling, data cleansing, mapping activities, and fit gap analysis as well as User Acceptance Testing (UAT) if required

Ensure data integrity during system integration and drive solutioning across Global and Regions

Follow through system issues identified to closure

Requirements

• Minimum of a Bachelor’s Degree in Accounting & Finance/ Business
• Minimum 3 years of Audit/ Finance experience
• Knowledge of general finance/accounting processes, independent thinking, and strong planning/prioritization are critical to success.
• Must be able to challenge status quo and a continuous improvement mindset
• Intermediate to advanced use of Microsoft Office is required

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247

Job Description & Requirements

Develop user interfaces using React.js and other modern front-end frameworks.

• Create responsive and visually appealing web pages.

• Implement state management using tools like Redux.

• Collaborate with UX/UI designers to ensure a seamless and intuitive user experience.

• Design, develop, and maintain server-side logic using Java and related technologies.

• Implement and maintain RESTful APIs to facilitate communication between the front-end and back-end systems.

• Design, develop, and deploy microservices using Java-based frameworks (e.g., Spring Boot).

• Implement communication protocols between microservices, such as REST or message queues.

• Write complex SQL queries and manage database interactions.

• Work with both relational (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB) databases.

Expertise in Java and JavaScript technologies, specializing in data structures, algorithms, and full-stack development. The ideal candidate will have hands-on experience designing, developing, and maintaining scalable web applications using React, Angular, Vue.js, Spring Boot, and Hibernate in both monolithic and microservices architectures.

Key responsibilities include developing front-end solutions with React and TypeScript, back-end APIs using Spring Boot, and managing databases like MySQL and PostgreSQL. The role requires proficiency in cloud services such as AWS EC2, AWS S3, and experience with Kafka for asynchronous communication. Familiarity with CI/CD processes using Jenkins, and unit testing with JUnit and Mockito is essential. The candidate will work closely with cross-functional teams to deliver high-performance and secure applications.

Key Technologies:

• Frontend: JavaScript, React, Angular, Vue.js, HTML5, CSS3, SCSS, TypeScript

• Backend: Java 8+, Spring Boot, Hibernate, JPA, Redis, Kafka, RESTful APIs

• Databases: MySQL, PostgreSQL, MongoDB

• Cloud: AWS (EC2, S3), PCF

• Version Control: GIT, Bitbucket

• Testing: JUnit, Mockito, Jasmine, Karma

• Oracle Certified Java Standard Edition Developer

• Strong experience with microservices architecture and cloud infrastructure"

Requirements:

• Bachelor’s degree in computer science or a related field.

• Proven experience as a Full Stack Developer with a focus on Java, microservices, and React.

• Strong understanding of software development principles and best practices.

• Experience with version control systems, particularly Git.

• Excellent problem-solving and communication skills.

Technology Stack :

HTML5, CSS3, SCSS, Bootstrap, JavaScript, Typescript, jQuery,

AngularJS, Angular 17, Ngrx, NodeJS, ExpressJS, Jasmine, karma, Jest, i18n, Angular Material,

Responsive Web Design, ReactJS, Adobe analytics, Adobe launch, pdfMake, d3JS, npm packages, Java, Spring boot, Micro services, API integration, Maven, Python

IDE: IntelliJ, Webstorm, Visual Studio Code, Splunk Dashboards, Postman.

CI/CD: Jenkins, Bit bucket, Jira, Confluence, Bamboo.

Our client is actively searching for a Data Analyst/ Senior Data Analyst to join their team!
If you are a dynamic individual seeking a new career opportunity, read further!

You will be a member of the Department of Infectious Diseases, where you will provide support in the areas of data collection, management and analysis. Your main responsibility will be in supporting the ICU Multidisciplinary Infectious Diseases (IMI) service, Haematology-Infectious Diseases clinical service and other related services, where you will be responsible for collecting, organizing and analyzing relevant data.

It will involve the administration of current data management systems, as well as planning and developing new databases, as and when required. You should have the skills and ability to manage electronic information in multiple formats, and to process and analyze this data for reporting and presentation. Your work requires proficiency with databases, analytical and reporting tools, an ability to learn quantitative tools/software and methodologies, and use of presentation software and good communication skills. You will have the opportunity to be a part of multidisciplinary teams for a different range of projects including research, quality improvement and education. In addition, prior experience in healthcare settings is preferable.

The responsibilities of this role are:

• Manage existing databases, including extracting, cleaning, processing and analyzing data for routine and ad-hoc reports, and trouble-shooting of existing data systems
• Develop new and ad-hoc databases for clinical audits, surveillance programmes and research projects
• Develop a methodology and system for managing and extracting complex data from various databases or sources, which will require proficiency in logical data models and developing data dictionaries
• Produce documentation of new or existing systems and data-management support documents like standards, best practices, policies and procedures etc
• Conduct presentations describing data structures, data analysis methods, and results of data analysis
• Preparation of quarterly to annual reports related to IMI service or other related services
• Support other related research activities as directed by Head of IMI service
• Be a member of multidisciplinary teams which may involve ICU physicians or other specialty physicians, ID physicians, microbiologists, pharmacists
• Perform general administrative duties as required
• Participate actively as a team member in quality improvement projects at hospital-wide and departmental levels
• Work beyond routine work responsibilities, in the exigencies of services e.g. during infectious disease outbreaks
• Carry out any other duties or responsibilities assigned by the Supervisor and/or the Head of Department
• Applicants must have high integrity, a strong commitment to maintaining patient data confidentiality, be eager to learn and be proactive in contributing to the team

The ideal candidate will need to have the following qualities and experience:

• Minimum Bachelor's degree in Computer Engineering, Software Engineering or equivalent with at least two (2) years of experience.
• Proficient in programming languages such as Python (e.g., Flask, Django), R (e.g., Shiny), SQL.
• Experience in managing AI/ML products is highly desirable.
• Experience in SharePoint, Excel (Visual Basic), HTML, XML, Java preferred.
• Knowledge in Data anonymization, de-identification and re-identification process and techniques is preferred.
• Possess skills in statistical modeling and machine learning with experience in data storage, processing, analytics and distribution software and platforms.
• Strong communication/people skills required to interact with data scientists, engineers, business end-users and vendors to design and develop solutions.
• Ability to write clear documentation of procedures, and ability to write specifications for data models to be developed.
• Participate actively as a team member in organizational development and quality improvement.
• Be a change agent and inculcate mindset for change for hospital-wide and departmental- level.
• Able to work beyond routine work responsibilities and office hours, in the exigencies of services e.g., during infectious disease outbreaks.

CTES Consulting PTE LTD

EA License No.: 07C3481

EA Personnel Registration No.: R1104237 (Jaclyn Tan)

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.

We are looking for a talented and experienced Business Analyst for one of our investment banking clients to work on building business solution in banking domain. The resource should be well versed with market treasury products.

The candidate will be required to:

· Lead/manage large global projects for Market products involving cross functional and multi geographic teams as a Lead Business Analyst.

· Involve in requirement gathering, create functional requirement document, co-ordinate with development team, execute user acceptance testing and ensure quality delivery of software solution to business.

· Closely work with Trading desks, Product Control team, business managers, Market risk and Technology teams to understand and implement requirements as per project plan.

· Implement Global requirements for business, Participate actively with Development design and deliver the projects/solutions on time.

· Preparing BRD/FRD - in consultation with Business/Tech teams

· Collaborate and Partner closely with project managers/ programme managers, development leads, test leads and production support teams to ensure software solution is tested and implemented to highest quality.

· Partner with wider Technology group to leverage best practices across software development life cycle.

Required Skills

· Min. 8 years of experience in banking industry as Lead Business analyst/ Business analyst.

· Experience of building software solutions for banking applications (treasury is preferred) with focus on market products.

· Experience in treasury and market risk products are preferred

· Ability to understand customer business process and requirements and translate into functional requirements across wide array of market treasury products and technologies.

· Experience of working with multiple system partners, Product Control teams, development and support teams.

· Excellent communication skills (verbal, written, and presentation of complex information and data) in presenting to partner teams and senior managers.

· Ability to draft Use Cases, Process Flows, and Activity Diagrams, specific to banking Architecture.

· Ability to track multiple issues, effectively manage time and competing priorities to drive results.

· Exposure to project management and agile methodologies.