We are seeking a skilled and proactive Network Maintenance Engineer to provide comprehensive support for multiple customer network environments. This ..
We are seeking a skilled and proactive Network Maintenance Engineer to provide comprehensive support for multiple customer network environments. This role involves maintaining and troubleshooting a wide range of network devices, including routers, switches, access points (APs), Wireless LAN Controllers (WLCs), Cisco Identity Services Engine (ISE), as well as supporting Windows servers and laptops. The ideal candidate will have a strong background in helpdesk support, network and system maintenance, with a customer-focused and solution-oriented mindset.
Key Responsibilities:
Helpdesk and Troubleshooting:
Act as the primary point of contact for support requests across multiple customer environments.
Investigate and resolve network and system-related issues, such as connectivity problems, faulty devices, or server issues.
Provide laptop and Windows server support, addressing common problems like login failures, configuration errors, and hardware issues.
Simulate customer environments to replicate and diagnose complex issues.
Document resolutions and create knowledge-based articles for future use.
Stay updated on changes across all supported customer environments.
Maintenance and Change Request:
Replace or repair faulty network and system equipment, such as access points, switches, and laptops.
Implement minor network and system configuration changes, including enabling switch ports, changing VLANs, onboarding new devices to Cisco ISE, or updating Windows server configurations.
Firmware and OS patching for network and system equipment.
Ensure all network and system devices are operating optimally and securely.
24x7 Standby and Incident Response:
Participate in a 24x7 standby rotation with a duty phone for handling urgent incidents.
Respond promptly to calls and emails, diagnosing and resolving issues to restore normal operations.
Manage multiple incidents simultaneously, ensuring effective communication and resolution for all customers.
Testing and Collaboration:
Test product updates, patches, and integrations to ensure compatibility and stability.
Collaborate with internal teams and external vendors to resolve complex issues.
Documentation:
Maintain detailed and accurate documentation of network configurations, system setups, incident responses, and maintenance procedures.
Ensure all team members have access to up-to-date customer system information.
Required Qualifications:
Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience: Minimum of 1 year of experience as a maintenance engineer, with a focus on maintenance of enterprise environments, preferably in customer-facing roles.
Technical Skills:
Proficiency in working with various network products, including Cisco, Juniper, Alcatel, and Aruba.
Strong expertise in maintaining and troubleshooting network components such as routers, switches, APs, WLCs, and Cisco ISE.
Experience in supporting Windows servers and laptops, including hardware and software troubleshooting.
Familiarity with common system administration tasks like user account management, group policies, and server configuration.
Ability to simulate customer environments for diagnostic purposes.
Excellent communication and problem-solving skills with a customer-centric approach.
Detail-oriented with the ability to manage multiple tasks simultaneously
Preferred Qualifications:
Certifications in networking related technologies.
Experience in a maintenance-focused role serving multiple external customers.
Soft Skills:
Strong problem-solving and analytical skills.
Excellent communication and customer service abilities.
Ability to work under pressure and manage critical incidents effectively.
Detail-oriented with a commitment to maintaining high standards of network and system reliability.
We are looking for Performance Operations resourses on a contract & perm basis. There are two headcounts for the role.
KEY ACCOUNTABILITIES
As a ..
We are looking for Performance Operations resourses on a contract & perm basis. There are two headcounts for the role.
KEY ACCOUNTABILITIES
As a Performance Operations System/FactSet Support, your main focus will be to support and maintain our FactSet Systems (B-One system and FactSet (SPAR/PA) system), used by the Performance team for the production of performance measurement, reporting and attribution analysis.
You will also support our enterprise-wide operating model for Performance & Analytics (“P&A”) Reporting, that would include integration with our proprietary database called HERA for downstream reporting in HERA and ATHENA Dashboards, and with our data providers (Fund Accountants & Middle Office Service Provider) for all data related queries & feeds.
In addition, you will have supplementary responsibilities that would include ensuring the accurate and timely delivery of investment performance and analytical reporting for various stakeholders, that include Portfolio Managers, Client Groups (Sales and Marketing), Senior Management and Local Business Units (LBUs).
Maintenance of our FactSet Systems: B-One system, and FactSet (SPAR/PA) system.
Conduct & support data reconciliation in between our FactSet Systems
Conduct, support & maintain set-ups, configurations, workflows and data checks in our FactSet Systems and in the P&A Operating Workflow
Investigate & resolve breaks and potential issues related to the P&A Operating Workflow, by identify root cause, by engaging stakeholders (FactSet counterparts, HERA engineers and Data Providers e.g. Fund accountants and Middle Office service provider) and by working towards proper resolution
Escalate timely errors, processes gaps and other inaccuracies as needed
Liase & work closely with the key stakeholders for re-designing process flows and for maintenance of our FactSet Systems and our P&A Operating Workflow
Maintain stakeholder relationships and manage expectations
Answer & support query on fund and benchmark returns, asset returns or attribution results
Ensure all new procedures are documented and agreed
Identify and execute continuous process improvement and automation
EXPERIENCE / QUALIFICATIONS
5 years relevant experience in support & maintaining Performance or Attribution system, for performance analysis, investment risk analysis or similar role
Experience in using Factset Systems (preferably FactSet (SPAR/PA/Vault) system, B-One is a plus)
Implementation / System Migration experience of a Performance or Attribution system is a plus.
Bachelors degree in Finance, Accounting, Economics, Mathematics, Computer Science or similar field
Understanding of portfolio analysis including performance calculation methodologies and risk analytics
Strong analytical and quantitative skills, comfortable with complex formulas and financial instruments (eg: derivatives)
Strong knowledge of Excel and SQL queries
Good Python, C# and VBA skillset to support data transformation & workflow automation
CIPM or CFA is preferred (or working towards)
Language skills – English required, fluency in one or more asian languages will be a plus
Responsibilities:
Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
Collaborate with cross-functional teams to ident..
Responsibilities:
Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
Collaborate with cross-functional teams to identify and resolve production issues.
Perform root cause analysis and provide solutions to prevent future issues.
Create and maintain documentation related to production issues and resolutions via JIRA.
Implement and maintain processes and procedures to improve production support.
Provide daily, weekly, and monthly reports on system performance and issue status.
Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
Deployments during silent hours.
Development work within the vendor product (about 10%-20% of time).
Preferred Qualifications:
Bachelor’s degree in Computer Science or related field.
2–4 years of experience in Production Support or related role.
Strong technical skills in Java, SQL, UNIX, and scripting languages.
Ability to troubleshoot and resolve complex production issues efficiently.
Excellent problem-solving and analytical skills.
Effective communication skills to collaborate with cross-functional teams effectively.
Are you passionate about technology and eager to solve complex challenges? Our client, a leading shipping company headquartered in Korea is looking fo..
Are you passionate about technology and eager to solve complex challenges? Our client, a leading shipping company headquartered in Korea is looking for an experienced IT Support Specialist.
Your new role:
In this role, you will be at the heart of the technological operations, maintaining servers, supporting critical systems, and contributing to the digital transformation efforts. You will work in a fast-paced, global environment, ensuring their IT infrastructure stays secure and optimized for smooth shipping operations. Key responsibilities include responding to employee inquiries; repairing and replacing IT equipment as required; troubleshooting and resolving network issues; overseeing and maintaining servers located in the server room to ensure high availability and performance; working closely with HQ IT teams to address digital security, data protection issues, and ensure compliance with policies.
Requirements:
• Minimum of 2 years' relevant experience in IT support.
• Fluency in English and Korean language (both written and spoken) – to handle requests from headquarters in Korea.
• Strong technical skills (coding included).
• Strong understanding of server management and digital security protocols.
• This role is looking for someone already based in Singapore.
Benefits:
• Competitive salary package and benefits.
• Opportunities for professional development and career advancement.
• Dynamic and collaborative work environment with a diverse team of industry experts.
If you’re ready to leverage your technical skills in a growing industry, we want to hear from you!
Apply now and set sail on an exciting IT career!
Know someone who might be a great fit? Please share this opportunity with them.
About this role:
Wells Fargo is seeking a Capital Markets Middle Office Specialist to join our APAC Sales Support team, predominately focused on cove..
About this role:
Wells Fargo is seeking a Capital Markets Middle Office Specialist to join our APAC Sales Support team, predominately focused on covering the Japan sales team.
In this role, you will:
Provide operational support for Fixed Income Credit/Rates sales desks across Asia (focused primarily on Japan) covering products including but not limited to Cash Bonds, US Treasuries, Mortgage-Backed Securities, Futures and OTC derivatives products.
Perform daily front to back trade processing such as: Trade allocation, CTM trade affirmation and allocation, trade confirmation and SSI management
Daily failed trade and risk management.
Manage and build relationships with external clients, including email and phone query management, and act as the single point of contact for clients.
Liaise with other support and control divisions such as Trading Middle Office and Settlement on resolution of day-to-day issues.
Liaise and maintain relationships with global partners such as IT, COO, Ops Risk and Project Management.
Take initiative to improve operational efficiency and ensure processes are performed in a robust and controlled environment
Participate in UAT and new product initiatives.
Required Qualifications:
2+ years of Capital Markets industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Proficient in written and spoken Japanese due to internal and external stakeholder engagement
Desired Qualifications:
Bachelor's degree in finance or relevant disciplines with minimum 5 years of relevant experiences
Relevant experiences in Credit and Rates related products is an advantage
Excellent communication and interpersonal skills with strong analytical/problem solving skills
Detail orientated with strong sense of control
Experience with CTM is an advantage
Able to work on flexible hours to accommodate covering Japan business
About Giftano
Giftano is an online gift shop with a wide selection of premium handpicked gifts such as unique experiences, beautiful flowers, your fav..
About Giftano
Giftano is an online gift shop with a wide selection of premium handpicked gifts such as unique experiences, beautiful flowers, your favourite gift cards, luxurious hampers and many other thoughtful gifts perfect for any occasion. All gifts come with your own personalised greeting card and free shipping.
Giftano offers a super easy to use search tool to help you find gifts for that special someone. Users can find gifts based on occasion, category or based on whom they are buying for. It also offers one of the most universal gifting options out there with its own Giftano Card which allows the recipient to choose from any of the long list of brands and gifts listed on its website. Gifting made easy!
Looking to launch your career in e-commerce? We are a fast growing e-commerce company looking for new talent to join our amazing operations team. As the Customer Support Intern, you will learn the valuable ins and outs of the day-to-day logistics in the fast growing e-commerce vertical. Located near Boat Quay surrounding 3 MRT stations, Giftano was created to assist making the world a bit more generous, and today we are the leading online consumer gifting platform in Singapore.
If you are interested in being a key part of our growth engine and a key member of our team, this would be the role for you, so apply today!
Main Tasks
● Support the Operations Coordinator in the day-to-day duties such as:
○ Managing accurate entry and processing of all orders received
○ Planning and coordinating product delivery activities to ensure accurate and timely deliveries to customers
○ Manage customer order fulfillment and handling customers’ enquiries in a timely and professional manner
● Inventory management:
○ Ensure accuracy in stocktaking
○ Ensure proper replenishment of gift cards and other inventory for timely distribution to our partners and consumers
○ Preparation of stock reports for inventory review
● Work closely with merchants to ensure all product information such as pricing, description, product image, and inventory are up to date and available-to-sell
● Collaborate with internal teams (e.g. sales, marketing) to address customers’ issues
● Act as the point of contact for escalated issues from our clients as appropriate
● Provide support in any other administrative tasks in other department as required
Requirements
● Customer success enthusiast – You are the type of individual who enjoys putting your skills to use while helping people solve problems. You believe that giving our customers, merchants and partners the best user experience & service can bring success to the business, with passion in customer service that involves mainly email handling and calls
● Highly diligent doer, conscientious, punctual and great attention to detail
● A professional disposition and positive attitude
● Excellent command of English both oral and written with customer service skills
● Attentive and always ready to learn from your experienced managers
● Ability to multitask, prioritize and manage time effectively
● Skilled in Excel and MS Office / Google Suite
● Computer savvy and digital native
What's more?
● Young, vibrant team (Gen Zs and Millennials here!)
Key responsibilities
Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight th..
Key responsibilities
Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight through processing and reduce manual work.
Provide on-going operations support including management reporting and operations dashboards relating to the governance oversight of privileged accounts and passwords.
Requirements
5+ Years of CyberArk Experience: Demonstrated expertise in the deployment, configuration, management, and support of CyberArk infrastructure components. Proven ability to provide regional support and integrate CyberArk solutions via APIs. CyberArk certifications are preferred to validate knowledge and skills.
Scripting and Reporting: Proficient in writing PowerShell scripts and SQL statements to develop comprehensive management reports focused on the usage and operational management of privileged accounts. This includes automating reporting processes and ensuring accurate data presentation for stakeholders.
Data Visualization: Experienced with Grafana for creating data visualizations and dashboards, enabling real-time insights into access management and security posture. Skilled at translating complex data sets into understandable visual formats for better decision-making.
Privileged Access Management: Strong understanding of enterprise privileged access management principles, encompassing risk management, compliance, governance, and control. Ability to develop and enforce policies that mitigate risks associated with privileged access.
Audit Experience: Extensive experience in responding to audit queries and preparing detailed reports related to access management. Skilled in analyzing audit findings and implementing corrective actions to address compliance gaps. Proven ability to collaborate with internal and external auditors to ensure all necessary documentation is accurate and readily available.
Remediation Expertise: Extensive experience in remediating CyberArk failed objects to ensure that auto-managed objects comply with security policies and standards. This includes troubleshooting and resolving issues to maintain operational integrity and compliance.
Technical Platform Knowledge: In-depth knowledge of key operating systems and databases, including Windows, Unix, MSSQL, and MariaDB. Previous experience in administering these platforms enhances ability to manage and secure privileged accounts effectively.
Banking Environment Experience: Familiarity with working in a banking or financial services environment, understanding the unique regulatory and security requirements involved. This background supports effective implementation of access management solutions tailored to industry standards.
Educational Background: Bachelor’s degree in Computer Science, Information Systems, or Engineering (or a related field). Alternatively, a combination of relevant professional experience and CyberArk certifications is also acceptable, demonstrating a solid foundation in security practices.
POSITION OVERVIEW : Front Office Level 2 Application Support & Development
POSITION GENERAL DUTIES AND TASKS : Qualifications, Skills, and Exper..
POSITION OVERVIEW : Front Office Level 2 Application Support & Development
POSITION GENERAL DUTIES AND TASKS : Qualifications, Skills, and Experience Proven experience in Level 2 application support within the financial services or trading technology space. Expertise in front-office trading platforms and financial applications, such as ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies. Experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products. Strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI, ServiceNow, Remedy, JIRA) and the ability to resolve complex technical issues under pressure.
Technical Skills: Advanced troubleshooting and diagnostic skills, particularly within trading platforms, market data feeds, and trade execution systems.
Development / implementation experience Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress. Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration. Understanding of networking protocols and data feeds and how they interact with trading platforms. Experience with SQL and the ability to query databases to investigate data-related issues.
Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment. Ability to explain technical issues to non-technical stakeholders, providing clear instructions and updates. Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.
Problem-Solving Skills
Ability to think critically and solve complex problems, particularly in high-pressure situations. Proactive approach to identifying and addressing potential issues before they impact the project. Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.
Personal Attributes: Customer-focused with a passion for delivering excellent user support. Self-motivated, with the ability to work independently and as part of a team. Strong attention to detail and methodical approach to incident management. Ability to multi-task and manage a high volume of incidents simultaneously. This role typically operates in a fast- paced, high-pressure environment within a financial institution or consultancy.
Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workfo..
Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
We are looking for a Strategic Support Consultant to join our team in delivering an excellent experience for some of our larger enterprise customers. In this role, you will be the customer’s point of contact for LinkedIn product information and support. You will be responsible for effectively resolving and escalating customer issues while also ensuring customers are utilizing our solutions and tools to meet their business objectives.
Responsibilities :
Provide dedicated support to LinkedIn Talent Solutions clients
Collaborate with Strategic Support Partners to provide the best member experience
Work with a small book of accounts and within a queue-support model with specific daily targets on client satisfaction, responding to clients in an effective and efficient manner
Analyze and understand clients and their businesses to provide consultation of products/features, answering all product inquiries and questions
Conduct phone calls with admins and license holders to answer inquiries, provide technical assistance and best practices in regard to license functionality
Establish effective working relationships with managers, cross-team members and co-workers to ensure excellent information flow and feedback on process, policy, and product changes that will affect users
Document all communication with users and accounts accurately and in a timely manner via system tools
Ensure that all issues are escalated appropriately to the correct internal departments and management
Basic Qualifications :
2+ years of experience in one or more of the following areas: customer support, complaint resolution, or sales/ account management supporting a product/solution utilizing multiple communication channels (email, phone, and chat)
Fluent in both verbal and written Japanese (Bilingual or Japanese language test N1 level) and English
Preferred Qualifications :
Experience working in Internet companies
Experience in technical and product support/troubleshooting
Experience analyzing data, trends and client information to identify product or service growth opportunities
Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
Tanglin Mission
Tanglin Trust School Singapore has a long tradition of providing British-based learning with an international perspective. At Tanglin ..
Tanglin Mission
Tanglin Trust School Singapore has a long tradition of providing British-based learning with an international perspective. At Tanglin we strive to make every individual feel valued, happy and successful. Responsibility, enthusiasm and participation are actively encouraged and integrity is prized. Working together in a safe, caring yet stimulating environment, we set high expectations whilst offering strong support, resulting in a community of lifelong learners who can contribute with confidence to our world.
Our Vision
We aspire to be the best school in the world with a dynamic learning community which nurtures and inspires every individual to be the best they can be. Our core values of Respect, Responsibility and Purpose are at the heart of everything we do across the school.
The Role
We are seeking to appoint an exemplary Learning Support teacher to inspire, nurture and develop children in our eight form entry school. The successful candidate will bring SEND specialist knowledge and a flair for bringing out the very best in children, so that they are well equipped to succeed and achieve their potential. Our hard working teachers demonstrate a willingness to go above and beyond and the ability to work collaboratively as part of a team.
Interested applicants are also welcomed to apply for the Assistant Head of Learning Support role – please indicate this in your application.
Key Responsibilities
Teaching & Learning
Manage an effective, orderly and safe learning environment.
Plan and deliver one hour Maths daily using a range of concrete resources to support.
Work with individuals/groups of students with a range of SEND needs as stated in the SEND Code of Practice 2015 four broad areas of need: Communication and Interaction, Cognition and Learning, Social Emotional and Mental Health, Sensory and/or Physical Needs.
Create and teach purposeful and dynamic interventions that support the year group needs. Devising pre-and post-intervention assessments. Analyse relevant data to support this process.
Planning & Development
Write and regularly review Personalised Learning Plans for students at support 3 on the Learning Support Register.
Attend and contribute to meetings of a professional nature, including Learning Support meetings and year group admin meetings.
Participate in the Review and Development process to personalise professional learning and maintain an accurate and up to date record of all Professional Development opportunities.
Take part in relevant development activities to enhance ongoing professional skills, knowledge and understanding including professional reflection and evaluation.
Support colleagues in developing their professional practice within class/unit through providing advice, strategies, modelling, and CPD.
Support the Head of Learning Support in the Review and Development and Performance Management processes with STLAs in accordance with the agreed school procedures.
Assessment, Recording & Reporting
Use a range of assessments to gather relevant data on students.
Use data to identify students who may require additional support. Keep detailed records of individual student programmes and achievements.
Triangulate data, using class teacher assessments, standardised assessments and observations of individual students to build a picture of their strengths and areas of needs.
Disseminate relevant information to the Learning Support Team, Class Teachers, Teaching and Learning Assistants, Specialist Teaching and Learning Assistants (STLA) and parents.
Improve links between KS1/KS2/KS3 through the dissemination of information with regards to resources, programmes and assessment tools being used, along with methods of recording, differentiation and moderation.
Report to parents in accordance with the school’s reporting policy as laid down in the Staff Handbook.
Communication & Liaison
Liaise with relevant class teachers with regards to the SEND needs in their class and ensuring these needs are understood, planned for, and met.
Work in close partnership with parents to ensure that the needs of their child are fully understood and met.
Act as a link teacher to optimise transition and support to the next year group.
Contribute to the strengthening of the parent-teacher partnership in individual and whole school initiatives.
Liaise with internal support systems – Educational Psychologist, Counselling Team, Nursing Team, pastoral team and any other relevant supports.
Liaise with outside agencies (e.g. Speech and Language Therapists and Occupational Therapists, etc).
Pastoral & Co-Curriculum
Follow the School’s policies and procedures with regard to discipline and behaviour, daily routines, duties, attendance at meetings, INSET, etc as laid down in the Staff Handbook.
Fulfil CCA commitment in line with school policies.
Be responsible for reporting any concerns about a child to the Designated Safeguarding Lead, monitoring relevant vulnerable students and keeping clear and detailed records.
Embrace the School’s commitment to creating a diverse and inclusive environment.
Tanglin Trust School believes that each employee makes a valuable and significant contribution to our success and that contributions should not be limited to the assigned responsibilities below. This job description is designed to outline primary responsibilities but not limit the employee, nor Tanglin Trust School, to only the duties identified. It is the expectation of the School that each employee will offer his/her services wherever and whenever necessary to ensure the success of our organisation.
The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to provide an Enhanced DBS disclosure certificate, or equivalent.
Key responsibilities
Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight th..
Key responsibilities
Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight through processing and reduce manual work.
Provide on-going operations support including management reporting and operations dashboards relating to the governance oversight of privilegedaccounts and passwords.
Requirements
5+ Years of CyberArk Experience: Demonstrated expertise in the deployment, configuration, management, and support of CyberArk infrastructure components. Proven ability to provide regional support and integrate CyberArk solutions via APIs. CyberArk certifications are preferred to validate knowledge and skills.
Scripting and Reporting: Proficient in writing PowerShell scripts and SQL statements to develop comprehensive management reports focused on the usage and operational management of privileged accounts. This includes automating reporting processes and ensuring accurate data presentation for stakeholders.
Data Visualization: Experienced with Grafana for creating data visualizations and dashboards, enabling real-time insights into access management and security posture. Skilled at translating complex data sets into understandable visual formats for better decision-making.
Privileged Access Management: Strong understanding of enterprise privileged access management principles, encompassing risk management, compliance, governance, and control. Ability to develop and enforce policies that mitigate risks associated with privileged access.
Audit Experience: Extensive experience in responding to audit queries and preparing detailed reports related to access management. Skilled in analyzing audit findings and implementing corrective actions to address compliance gaps. Proven ability to collaborate with internal and external auditors to ensure all necessary documentation is accurate and readily available.
Remediation Expertise: Extensive experience in remediating CyberArk failed objects to ensure that auto-managed objects comply with security policies and standards. This includes troubleshooting and resolving issues to maintain operational integrity and compliance.
Technical Platform Knowledge: In-depth knowledge of key operating systems and databases, including Windows, Unix, MSSQL, and MariaDB. Previous experience in administering these platforms enhances ability to manage and secure privileged accounts effectively.
Banking Environment Experience: Familiarity with working in a banking or financial services environment, understanding the unique regulatory and security requirements involved. This background supports effective implementation of access management solutions tailored to industry standards.
Educational Background: Bachelor’s degree in Computer Science, Information Systems, or Engineering (or a related field). Alternatively, a combination of relevant professional experience and CyberArk certifications is also acceptable, demonstrating a solid foundation in security practices.
Responsibilities:
Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
Collaborate with cross-functional teams to ident..
Responsibilities:
Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
Collaborate with cross-functional teams to identify and resolve production issues.
Perform root cause analysis and provide solutions to prevent future issues.
Create and maintain documentation related to production issues and resolutions via JIRA.
Implement and maintain processes and procedures to improve production support.
Provide daily, weekly, and monthly reports on system performance and issue status.
Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
Deployments during silent hours.
Development work within the vendor product (about 10%-20% of time).
Preferred Qualifications:
Bachelor’s degree in Computer Science or related field.
2–4 years of experience in Production Support or related role.
Strong technical skills in Java, SQL, UNIX, and scripting languages.
Ability to troubleshoot and resolve complex production issues efficiently.
Excellent problem-solving and analytical skills.
Effective communication skills to collaborate with cross-functional teams effectively.
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportuni..
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Responsibilities:
The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into production.
perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
Considers implications of the application of technology to the current environment.
Analyzes applications to identify risks, vulnerabilities and security issues.
Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exchanges ideas and information
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned in a concise and logical manner.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
3-5 years of strong Application production support experience in the financial industry
Experience using call/ticketing software
Hadoop/Big Data Platform
Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka.
Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster stability and create/analyze performance metrics.
Hands-on experience in supporting applications built on Hadoop.
Linux
3 - 5 years of experience
Database
Good SQL experience in any of the RDBMS.
Scheduler
Autosys / CONTROL-M or other schedulers will be of added advantage.
Programming Languages
UNIX shell scripting, Python / PERL will be of added advantage.
Microsoft
Strong knowledge of Microsoft based operating systems
Experience using/troubleshooting Office with emphasis on Word, Excel.
Additional Skills (preferable)
Other Applications
Knowledge / working experience of ITRS Active Console/other monitoring tools
Knowledge / working experience of Autosys/scheduler.
How You’ll Succeed
Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.
Main Purpose of Job
Reporting to the Principal Officer, this role is primarily responsible for the oversight of the financial reporting for St. James�..
Main Purpose of Job
Reporting to the Principal Officer, this role is primarily responsible for the oversight of the financial reporting for St. James’s Place International plc (Singapore Branch) (“SJPISB”). The role holder is also responsible for providing business support for SJPISB.
Key Responsibilities of the Job
Ensure that all financial reporting for SJPISB is in accordance with all relevant reporting standards/requirements and consistent with the relevant accounting policies and standards.
Ensure that the Key Finance Controls of SJPISB are appropriate including the processing of payments and transfers within the Branch's delegated authorities framework.
Responsible for review and oversight of quarterly and annual regulatory and tax-related returns including ensuring appropriate sign off and governance.
Responsible for monthly and quarterly Management Information reports for distribution to SJPISB management and relevant Committees.
Ensure that all other monthly, quarterly, and annual timetable actions are completed, and the SJPISB's Finance Monthly Task Calendar is signed off accordingly.
Be the local liaison for the auditors to allow them to complete their annual audit in a time efficient manner.
Ensure all relevant mandates, controls and documentation are updated and in line with MAS requirements.
Provide local oversight of service relationships with external banking providers, corporate secretarial, tax and other advisers.
Support SJPISB in its oversight of its third party providers including the administration centres, asset custodian, actuary and payroll providers.
Responsible for the production of the outsourcing oversight Management Information reports.
Support SJPISB and the Asia & Middle East Finance Division in related processes as requested by the Principal Officer.
Requirements of the Job:
At least 4 years of relevant experience
Qualified Accountant (CA, ACCA, etc.) with knowledge of Singapore FRS and accounting fundamentals
Sound working knowledge of insurance accounting and RBC 2 reporting will be advantageous
Accuracy and attention to detail
Strong analytical and problem-solving skills
Ability to work independently and liaise with other stakeholders to find the best solutions
Strong interpersonal skills with the ability to communicate with a range of internal and external stakeholders
High level of proficiency in Microsoft suite (Excel, Word, PowerPoint etc.)
L2 Production Support – Shift job (12 months support)
Full-time
Full-time
Others/Any
Singapore, Singapore
Manufacturing / Production
1 week ago
Responsibilities
• Provide 24x7 operational support for all production practices including weekends and holidays for Bank Security Apps
• Ensure..
Responsibilities
• Provide 24x7 operational support for all production practices including weekends and holidays for Bank Security Apps
• Ensure system availability 24x7. Perform system Recovery in the event of system incapacity or outages.
• Provide technical expertise to facilitate investigation of complex technical issues in a timely and efficient manner.
• Possess strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.
• Monitor System health check & work towards continuous improvement to prevent system issues by early problem detection. Automate the daily monitoring and manual operations to improve system resiliency and stability.
• Regular health-check and capacity assessment of Production environment from BAU growth perspective and incoming project volume.
• Manage end to end Incident Management including investigation, recovery of service, and post recovery follow up on corrective/ preventive actions.
• Manage customer queries and close reported incidents within agreed SLA with business. Work with different stakeholders including business, infrastructure and application support teams to resolve the issues.
• Work with infra support including Middleware, DBA and SAs on system maintenance & infra related issues troubleshooting.
• Work on application BAU related tasks & projects, e.g. DR exercise, audit queries, SOP documentations update, system upgrade for EOS/EOL components, etc
• Ensure strong governance on Change Management Process, Data protection and Priviledge ID access control.
• Work in shift on-site to provide 24x7 operational support including weekends and holidays as per assigned roster. Roster is 5-day work per week. Those on shift on weekends/ public holidays will be given off on weekday.
About Us
Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to ..
About Us
Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.
As an Infrastructure Support Engineer, you will be responsible for ensuring the smooth operation and support of our IT infrastructure. You will focus on end-user computing, account management, and asset management within our organization. The ideal candidate will have a strong understanding of Microsoft 365 and possess excellent problem-solving and communication skills.
Responsibilities
Microsoft 365 Administration:
Administer and support Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.
Configure, manage, and troubleshoot user accounts, licenses, and permissions within Microsoft 365.
Assist with deployment and migration projects involving Microsoft 365.
End User Computing Support:
Provide technical support for end-user devices, including desktops, laptops, and mobile devices.
Troubleshoot and resolve hardware and software issues related to Windows OS and Office applications.
Ensure users have the necessary tools and resources for effective productivity
Account Management:
Manage user accounts within Active Directory and Microsoft 365, including onboarding and offboarding processes.
Implement security best practices for user accounts, including role-based access controls and password management.
Asset Management:
Maintain an accurate inventory of IT assets, including hardware, software, and licenses.
Assist in procurement and deployment of IT assets according to company policies and budget constraints.
Perform regular audits of IT asset utilization and compliance.
Documentation and Reporting:
Create and maintain technical documentation for processes, configurations, and troubleshooting procedures.
Provide regular reports on system performance, asset status, and support activities.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Proven experience in IT support, particularly in infrastructure support and end-user computing.
Strong knowledge of Microsoft 365 services and administration.
Familiarity with Active Directory and user account management.
Proficient in hardware and software troubleshooting for various operating systems.
Experience with asset management tools and methodologies.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a proactive attitude.
About us
Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to ..
About us
Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.
We are looking for an Application Support Engineer to join our exciting team, to play a pivotal role in our banking technology division, responsible for ensuring the reliability, performance, and availability of critical banking applications.
Responsibilities
Oversee the bank’s portfolio of applications, ensuring their stability, availability, and performance.
Hands-on work on technical issue troubleshooting and ensure application functionality.
Participate in the planning and execution of application upgrades and enhancements.
Monitor system performance, track incidents, and proactively address potential issues.
Ensure compliance with regulatory and security requirements for banking application.
Continuously work towards making improvements in the release process.
Provide regular reports on application support metrics and key performance indicators (KPIs).
Support project team on DEV, SIT and UAT environment deployment and troubleshooting.
Familiar with ITIL based Bank IT process, especially on incident, problem and change management.
Requirements
Bachelor’s degree in computer science, Computer Engineering, Electrical Engineering, or related fields.
3 years of Technical/Application Support experience on multi technology platforms.
Good knowledge on Linux OS, Windows Server, PostgreSQL, SQL Server, Oracle.
Cross-platform experience and the expertise to identify and resolve integration issues.
Excellent understanding of the CI/CD practice.
Familiar with application release methodology.
Experience in software development lifecycle and agile development methodologies.
Experience working in a financial services institution with understanding of MAS technology risk requirements.
Highly self-motivated to excel in assigned tasks and to deliver results for a digital bank.
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Maintenance of our FactSet Systems: B-One system, and FactSet (SPAR/PA) system.