Job Summary -: To provide support to the outdoor sales team as well as maintaining and develop good relationship with existing customers. Process booking and enquiries, coordinating between operation staff and customers.

Key Responsibilities and Accountabilities

1. Business & Customer Development

i) To provide good customer service support to all customers

ii) Provide good support for outdoor sales in order to grow the business

iii) Manage and maintain good relationship with existing customer

iv) Feedback the necessary to sales in charge for action and follow up with the customer

1. Day to Day Operation

i) To prepare quotations as requested by the customer and assisting Sales in Quotation required

ii) Co-ordinating the shipments with respective parties

iii) Proceed bookings request from customers.

Requirement -:

1) Minimum educational qualification required ‘O’ level and above

2) Min 3 years relevant experience

3) A great attitude and self motivated individual

4) Excellent written and communication skills

5) Intermediate computer skills

6) Able to start work immediately

Real Estate Analyst Manager

Job Description:

We are seeking a skilled and experienced Real Estate Analyst Manager to join our team. The ideal candidate will possess strong analytical skills, attention to detail, and a deep understanding of the real estate market and retail industry in various SEA countries. As a Real Estate Analyst Manager, you will be responsible for overseeing the analysis and evaluation of potential new stores, conducting market research, providing strategic insights to support decision-making processes, and reviewing store post opening performance to continuously improve on the sales forecasting. Additionally, you will collaborate with various stakeholders to develop and execute real estate property strategies that align with the company's objectives.

Responsibilities：

• Develop a comprehensive Macro property strategy for key Southeast Asian (SEA) countries, ensuring timely completion of regional network planning to facilitate the progress of new store developments
• Lead the analysis and evaluation of potential new stores, including location analysis, market catchment research and sales forecasts
• Gather and analyse market and competitor data, conduct research on various regional business districts and communities, and generate strategic insights to support new store development projects.
• Produce evaluation and analysis reports, ensuring that new site selections align with company standards, and establish a database containing information on target area business districts, commercial entities, and community projects
• Key contact with company appointed data supplier and be involved in the sales/or site feasibility linear regression model setting up
• Provide sales forecasts to the local property team for all proposed new sites
• Validate new store proposals submitted by each country

Requirements:

• Bachelor's degree in Real Estate, Business Administration, or related field; advanced degree preferred
• Minimum of 5 years of experience in real estate analysis, investment, or asset management.
• Strong analytical skills, with experience in linear regression sales modeling and valuation

Regret to inform that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R1878287

Business Registration Number: 201735941W.

Licence Number: 18S9037

Responsibilities

• To achieve Company’s business growth (budget/target) with existing resources
• To manage and expand existing business and contribute to meet sales KPI
• Manage a portfolio of existing and potential customers via telephone contact
• Build a strong client relationship and grow accounts to their maximum potential
• Coordinate with different department and act as the customer’s point of contact to ensure all queries, problem or issues are dealt with appropriately
• Maintain teamwork by incorporating positive attitude
• Ensure that customer information is maintained accurately on the database
• Identify and reduce all business and financial risks through effective implementation and monitoring of controls
• Implement and maintain internal audit policies and procedures in accordance with best practice
• Sales support – preparing Quotation, oversea coordinate, monthly tariff & reporting
• Carry out any ad-hoc task as and when assigned by the Company

Requirement

• Diploma in Logistics/Supply Chain Management or a related field
• Good problem-solving skills and able to work under pressure
• Well-organized with a keen eye for detail
• Able to work independently or in a team-based environment
• Proficient in Microsoft Office
• Preferably 2 to 3 years’ experience in sales and freight forwarding industry
• Possess knowledge on logistics, import/export procedures and Incoterms
• Good command of English written and spoken
• Good customer service and communication skills

Main responsibilities

· Executing Business Analysis & software testing best practices and Engagement of

Stakeholders across Front-to-Back functions.

· Responsible for all analysis of functional requirements arising from the requirements

of business stakeholders, business users and technology.

· Multi-tasking: Work in Agile – Scrum environment as a BA & QA. Should be able to

refine/groom future stories & perform BA tests within the sprint time-box.

· Managing the requirements and provide design options for the solutions available

and guide the team.

· Evaluation of alternative IT solutions and provide appropriate recommendations.

· Provide Payments domain expertise to help define a viable business solution,

working with the key business sponsors.

· Ensuring that the services delivered conforms with, and contributes to the

development of the business strategy.

· Assess the impacts on the project plans resulting from change

requests, adhoc projects, or technology issues.

· Coordinating with various users groups and interface teams and getting them on

board as interface services for various financial services.

· Managing stakeholders, risks, issues, quality, and project controls.

· Work closely with the technical implementation team in bridging the gap from

translating functional to technical details

· Involve in QA activities when needed.

· Provide functional Guidance to the Team, working closely with developers/Tech

Leads for assisting in resolution of queries

Professional Skills and Qualifications

The position requires a minimum of 4 years of relevant business analyst experience

with banking IT systems (Payment systems and Core Banking applications)

Key Functional Skills

· Experience of working on Instant Payment-Europe region or any similar Real time

payment processing system or Payment Engine. – Must Have

· End-to-End payments system knowledge with detailed insights on payment file

format ISO20022 (SEPA) and SWIFT. Experience with payments field/value mapping

and validations. – Must Have

· Hands on experience on payment systems and exposure to Payments Hub,

Clearing and Settlement, Automated clearing house programs and channels. – Must

Have

· Extensive knowledge on payment life-cycle (Client <> Clearing) for High Value,

Mass & Bulk payments and Instant Payments. Also, experience on handling R-Msgs. –

Must Have

· Proficient in User Acceptance Testing (UAT), Functional & System Integration

testing of banking and financial applications. – Must have

· Break SFD & EPIC into developable stories for developers by creating linkage &

traceability of requirements. – Must have

· Should have high experience in creating Cucumber test cases (gherkin) & working

with developers in Behavior Driven Development (BDD). – Good to have

· Functional automation of Test cases using SOAP UI / Selenium and other

automation tools – good to have

Our organization

Within the IT & Operations division, the department Digital Excellence Center (DEC) in Singapore is strong of 150 staff. Our centers of excellence have established a recognized know-how on process digitalization and data analytics while our expertize on artificial intelligence is growing.

Every day, we work jointly with domain IT teams or directly with business stakeholders on digitalization of their processes and leveraging on their data while, in the background, we design, build and frame the next generation of shared services.

We strive at organizing ourselves as agile units that leverage on sound know-how and reusable assets for addressing needs of our internal partners effectively.

We value teamwork, collaboration across the board and partnership with our business - we measure our successes through the successes of our clients.

Position

In a challenging and multicultural environment, we seek a Support Analyst to join our ISAP/GIT/DEC – Digital Excellence Center.

The ideal candidate should possess a strong background in IT support, excellent problem-solving skills, and a proactive attitude. The candidate should exibit good verbal and writing communication skills for efficient and smooth interatin with other team members in both Singapore and Paris hubs. In addition, need to have interest in learning new technologies and software factory tools supported by the team such as datawarehouse, AI, DevOps tools, etc.

The position requires autonomy and reliability in performing duties while maintaining good communication with the rest of the Global IT ecosystem as well as the ability to work on multiple projects concurrently.

Qualifications and Profile

Education Bachelor or better – Computer Science or related field, couped with relevant industry certification, will be advange.

This position requires a minimum of 2+ years of experience in supporting or developing application.

Main responsibilities:

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

- Communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background (basic/intermediate knowledge of databases, application servers and programming languages)

- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

- Possesses strong written and verbal communication skills in English.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process

Nice to Have

- Experience working in the financial industry or a similarly regulated environment.

- Additional certification in ITIL, sybersecurity

- Programing or scripting slikkls for automation purpose.

Other Professional Skills and Mind-set

- Strong communication (written, and verbal) in English is a must.

- Proactive style of working, organizational skills.

- Strong analytical and problem solving skills.

- Ability to multi-task and work independently with minimal supervision.

- Team player mindset.

- Understanding and respect of cultural diversity.

Retail Financial Analyst Manager (SEA)

Job Description:

As a Retail Financial Analyst, you will play a critical role in supporting financial planning, analysis, and decision-making processes within our retail organization. You will be responsible for analyzing financial data, developing different types of store investment models, preparing capex forecast reports, validating each new store's lease period financial forecast, and providing actionable insights to optimize store performance and support strategic initiatives.

Responsibilities:

• Financial Modeling: Develop and maintain financial models for various store types to evaluate the performance and viability of retail operations in key SEA countries, and conduct investment viability analysis for various store types and formats
• New Store Financial Analysis: Conduct financial analysis and due diligence for new stores proposed by each country's real estate team, including modifying the financial models, align key assumptions with various stakeholders, and preparing investment parameters to support decision-making by senior management
• Financial Reporting: Work with Finance team closely to prepare regular investment reports and dashboards to track store performance against targets, highlighting key trends, variances, and opportunities for improvement. Provide recommendations to optimize financial outcomes and achieve business objectives
• Budgeting and Forecasting: Assist in the annual budgeting process by coordinating the capex requirements with the new store expansion plan from each country
• Cross-functional Collaboration: Collaborate with various departments, including operations, marketing, HR, Supply Chain, Merchandising and esp the Finance team, to gather data, validate assumptions, and align financial goals with operational strategies. Act as a liaison between real estate and other departments to ensure financial considerations are integrated into decision-making processes

Requirements:

• Bachelor's degree in Finance, Business Administration, or related field Advanced degrees or professional certifications such as CFA (Chartered Financial Analyst) would be preferred
• Proven experience in financial analysis, with a minimum of 3 years of relevant working experience
• Experience in developing financial investment models is essential
• Strong proficiency in financial modelling and forecasting techniques

Regret to inform that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R1878287

Business Registration Number: 201735941W.

Licence Number: 18S9037

We are looking for an Enthusiastic, Energetic Admin & Operations Support Executive who thrives in a fast paced startup environment.

Job Responsibilities:

• Operations Support

Ø Perform daily data update

Ø Perform daily invoice preparation

Ø Setup billing and payments

Ø Coordinate ad-hoc requests from customers

• Admin Support

Ø Responsible for data entry and information management, including e-filing, contact database and document management

Ø Mange and coordinate meeting calendar

Ø Handle office management and other administrative duties as assigned

Job Requirements:

• Proactive Fast learner with a tremendously positive attitude
• Dedicated, detail-oriented and efficient
• Adaptable and Able to work with minimal supervision
• Patient listener with excellent communication skills
• Proficient in Microsoft Office tools like Microsoft Excel, Word, Powerpoint
• A flair in using new software will be added advantage

We regret that only shortlisted candidates will be notified.

Responsibilities:

Financial Modeling:

• Develop and update financial models to assess the performance and viability of retail operations across key SEA countries.
• Conduct investment viability analyses for different store types and formats.

New Store Financial Analysis:

• Perform financial analysis and due diligence for new store proposals from each country's real estate team.
• Customize financial models and align key assumptions with stakeholders to aid senior management decision-making.
• Prepare investment parameters to guide decision-making processes.

Financial Reporting:

• Collaborate closely with the Finance team to produce regular investment reports and dashboards.
• Monitor store performance against targets, identify significant trends, variances, and improvement opportunities.
• Offer recommendations to optimize financial outcomes and achieve business objectives.

Budgeting and Forecasting:

• Support the annual budgeting process by coordinating capex requirements with new store expansion plans from each country.

Cross-functional Collaboration:

• Engage with various departments, including operations, marketing, HR, Supply Chain, Merchandising, and Finance.
• Gather and validate data, ensuring alignment of financial goals with operational strategies.
• Act as a bridge between real estate and other departments to ensure financial factors are considered in decision-making processes.

Requirements:

• Bachelor's degree in Finance, Business Administration, or related field is a must. Advanced degrees or professional certifications such as CFA (Chartered Financial Analyst) are highly valued
• Proven experience in financial analysis, with a minimum of 3 years of relevant working experience
• Experience in developing financial investment models is essential
• Strong proficiency in financial modelling and forecasting techniques

If you are interested, kindly apply through mycareersfuture.

I regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R21100604

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.

Licence Number: 18S9037

The successful candidate will join the Team who is responsible for providing leadership in establishing and governing the software development processes with the aim of ensuring the software development team is efficient in its execution and compliant to the established policies and guideline. The team will also need to look into opportunities for improvement within the IT Delivery Team, which include gathering/finalising/study of requirements, project planning/scheduling, solution sourcing, development, implementation and adoption, auditing and monitoring for compliance on the established guidelines/standard/policies.

The successful candidate will under the sub pillar of Risk Management, Audit and Compliance.

The level of the staff will be offered base on his/her experience level and their ability to fit the job scope described.

JOB SCOPE (RISK MANAGEMENT, AUDIT AND COMPLIANCE)

The successful candidate will have the opportunities to work on the follow function(s).

Primary Function:

Responsible for the function of Risk Management, Audit and Compliance for the organisation. The scope of work includes but not limited to the following: -

Direct, management and support the organisation’s risk management process and ensure alignment with Group GRC effort. This will include but not limited to: -

• Manage and enforce the annual Control Self-Assessment for organisation
• Support the collation of statistics for Sustainability reporting to parent company.
• Manage and track risk mitigation corrective action plans.

Programme manage and oversee certification / renewal process for, but not limited to, the following standards: -

• ISO22301 – BCMS
• ISO27001 – ISMS
• Others in the pipe lines, i.e. Cyber trust mark

This will involve the planning, organising and completion of the mandatory activities a defines by the standards. E.g. Risk review, Plan Reviews, Test and Exercise, evidence collection, etc.

Main liaison for all IT related external audits as requested by the management or board of directors.

Training programme management with alignment to risk management and certification requirement. Responsibility includes

Manage the e-training service sourcing and renewal as assigned.

Engage the subject matter experts in creating engaging training materials, including presentations, videos, and interactive modules, to promote understanding of cyber security awareness/best practices and any training required for compliance purposes.

Track and report on training effectiveness and participation rates, and adjust training content as necessary with subject matter experts, to address emerging threats and challenges

Secondary Function:

Other Audit Support

Main liaison points to support external compliance audit for area responsible by the IT Dept.; i.e. Finance Audit, etc.

TECHNICAL REQUIREMENTS:

Tertiary education with working experience/knowledge in the following area:

Bachelor's degree in Information Technology, Computer Science, Finance, or a related field.

Proven experience in preparing audits and assessments related to ISO 27001, 22301, and information security standards.

Proven experience in project management.

Professional certifications such as CISA, CISSP, PMP, ISO 27001/22301 Lead Auditor, or equivalent are desirable.

Familiarity with regulatory requirements such as GDPR, PDPC is a plus

PURPOSE:

• Prepare for regional monthly details performance analysis, developed from financial management report. The scopes include supports for region and Opcos annual performance budget, mid-year range strategy plan and monthly outlook.
• Maintain data integrity of performance system (Cognos TM1 and Microsoft D365).

RESPONSIBILITIES & TASKS:

• Compile and consolidate subsidiaries’ monthly performance reporting data, which include sales, costs, and expenses actual result and outlook . Account for variance between actual result and budget with in-deep analysis of rout cause.
• Analysis and monitor regional headquarter profit status, included preparing headquarter annual budget and monthly outlook, monitoring monthly profit status and explaining the gaps, and setting the countermeasure to improve the outlook accuracy based on investigation.
• Support HQ & Regional Business Units and Headquarter FP&A to prepare for annual budget and 2nd half re-plan, which include plan guide development, consolidation of subsidiaries’ plan data in a timely & effective manner, and ensures accuracy and timeliness are correctly managed.
• Develop monthly region performance data book and monthly submission schedules, and ensure all monthly schedule be submitted on time and historical data are correctly retained. Improving and enhancing performance reporting process based on performance management requirement.
• Maintain system data integrity, include data-mining, data cleansing and data extraction, new EPR development discussion, by working with IM department and external consultancy.
• Leveraging BI tools (Cognos TM1) to provide visibility of business performance, and develop monthly performance reports using the BI tools.
• Lead the process improvement project and enhance current reporting efficiency and productivities.
• Lead ad hoc analysis based on management requests and operation needs.

We are seeking a dynamic and motivated individual to join our team as a Junior Technical Support Specialist. The ideal candidate will play a crucial role in assisting customers with technical issues, ensuring their satisfaction, and providing excellent customer service.

Responsibilities:

• Perform installation, maintenance, and repair tasks for systems.
• Diagnose technical issues and implement solutions.
• Conduct inspections to ensure equipment functionality.
• Test equipment performance and troubleshoot malfunctions.
• Collaborate with engineers and other team members to resolve complex problems.
• Provide technical support to customers or end-users.
• Communicate technical information in a clear and understandable manner to non-technical customers.
• Maintain accurate records of customer interactions, technical issues, and solutions.
• Assist in creating and updating technical support documentation, FAQs, and knowledge base articles.
• Strive to achieve and exceed customer satisfaction goals.

Requirements:

• Previous experience in technical support on-site is preferred.
• Experience with or a keen interest in smart home technology is preferred.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal abilities. Proficiency in Mandarin is advantageous.
• Ability to work effectively in a team-oriented environment.
• Positive attitude and eagerness to learn and adapt.
• Familiarity with technical support tools and software.
• Basic understanding of networking, software applications, and troubleshooting methodologies.
• Flexibility to work during weekends and holidays if required.

General Overview

The Operations Research Analyst will be responsible for applying advanced analytical and mathematical methods to optimize LNG throughput operations within our business group. The successful candidate will work closely with cross-functional teams to develop and implement models, algorithms, and decision support tools to improve efficiency, minimize costs, and enhance overall business performance.

Roles and Responsibilities

• Conduct comprehensive analysis of LNG throughput processes and identify areas for optimization and improvement.
• Develop mathematical models, algorithms, and simulations to solve complex business operational problems related to LNG storage optimisation, scheduling, and slots allocation.
• Collaborate with engineering, logistics, and commercial teams to gather relevant data and insights for modeling and analysis.
• Utilize optimization techniques such as linear programming, integer programming, mixed-integer programming, simulation, and stochastic optimization to improve decision-making processes.
• Design and implement decision support systems to assist operational teams in making real-time decisions related to LNG throughput.
• Analyze operational data and performance metrics to assess the effectiveness of implemented solutions and identify further optimization opportunities.
• Communicate findings and recommendations to stakeholders through clear and concise presentations, reports, and visualizations.
• Stay abreast of LNG industry trends, emerging technologies, and best practices in operations research and apply relevant advancements to enhance LNG throughput operations.
• Collaborate with external partners, consultants, and research institutions to leverage expertise and resources for solving complex operational challenges.

Work Experiences

• Minimum of 5 years of experience in applying operations research techniques to solve real-world problems, preferably in the energy or LNG industry.
• Proficiency in mathematical modeling, optimization algorithms, and simulation tools such as MATLAB, Python (NumPy, SciPy), or R or GAMs.
• Strong analytical skills with the ability to translate complex data into actionable insights and recommendations.
• Experience with software tools for optimization (e.g., Gurobi, CPLEX) and simulation (e.g., Arena, Simio) is highly desirable.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and present technical information to non-technical stakeholders.
• Demonstrated ability to manage multiple projects simultaneously and deliver results within tight deadlines.
• Knowledge of LNG operations, supply chain management, and energy market dynamics is a plus.

Education Requirements

• Degree in Operations Research, Industrial Engineering, Applied Mathematics, or a related field from a reputable university.

Responsibilities:
• Performing the Job of a HR and Admin Assistant.
• Assists Manager/Executive in handling all HR & admin functions eg Payroll, course matters
• Assists in and Ad-Hoc HR/Admin-related matters.
• Any other relevant duties as assigned

Requirements:
• Pro-active attitude, responsive, able to multitask well & eye for details
• Ability to exercise initiative, work independently and under pressure
• Fluent in English
• Able to start work within short notice will be of great advantage
• 5 days’ work week

· To conduct inspections of and provide assistance to the workers deployed to ensure that the entire container trucking operations, including related wharf and yard operations, are closely monitored to achieve the safety and productivity standards and targets.

· Candidate must possess at least a Pass in PSLE English OR WPLN: Reading, Listening & Numeracy – Level 4

· ITE Skills certified course sponsorship.

· Able to work OT and Flexi Rotating Shifts.

· Full-Time Staff Benefits with High Remunerations.

• All other job enquiries are welcome including Wharf Operations Supervisor, Forklift (Medium) Operator, Container Trucking Specialist, and Lashing Specialist.

• provides support to the accounting department by handling general accounting tasks on a daily basis.
• include preparing financial statements, issuing receipts and invoices and updating the financial database.

We are looking for a business analyst as part of the core project team, who will be responsible for bridging the gap between customer needs and challenges and translating them into operational workflows and processes.

The successful candidate will be a key player in the delivery of port management information system projects and needs to be comfortable working with a cross competency team of project managers, service designers, UI designer and developers.

You will be part of a highly skilled and focused team, leveraging Wärtsilä’s significant R&D resources and networks with a direct impact on developing and implementing smart port technologies together with customers and development partners.

To be successful in this role one must be highly self-motivated and organized, with a keen eye for detail. There is also a need to be highly structured and be able to work with requirements documentation (Jira, excel or word documents). The position’s location is Singapore.

Experience level

Responsibilities:

· Work with product manager, product expert or project manager to identify customers' business requirements

· Ability to work with a team to identify and document customer operational workflows and processes - while understanding business context behind workflows

· Ability to identify end-user roles and responsibilities in relation to the system, to comfortably articulate to end-users on business benefits behind optimizing or automating workflows based on the Wartsila solution provided

· Create process maps or workflow diagrams to illustrate what aspects of the workflow will be automated

· Engage in regular dialogue with the program manager to ensure project alignment with broader project goals and milestones

· Be open to assisting in project tracking, risk management, and coordination of various project elements but in a supporting role to the project manager or program lead

· Work closely with a service designer to enhance service delivery and user experience within port operations. Contribute to the design of user-centric processes that optimize customer interaction and operational efficiency.

· Actively engage with customers to understand and document their requirements. Ensure that these requirements are comprehensive and accurately reflect customer needs.

· based on finalized requirements, to work with project managers in crafting test cases and criteria based on customer workflows

· be open to test and review built/configured application to ensure that developed work fulfils customer requirements and submitted work items

· be open to continuous improvement by incorporating customer feedback into ongoing service design and process optimization, ensuring that identified workflows are responsive to customer needs and industry developments.

Requirements

· A bachelor’s degree in business administration, operations management, or a related field.

· Minimum 5 years working experience with at least 3 years as a functional or business analyst

· Prior experience in port operations or a closely related field is highly desirable.

· Strong ability to analyze data, interpret customer requirements, and translate them into operational workflows.

· Excellent verbal and written communication skills. Ability to work effectively with cross-functional teams.

· Understanding of agile principles and experience in participating in agile projects

· Familiarity with modern technology tools and software used in logistics and port operations.

· Ability to adapt to changing requirements and integrate customer feedback into service design.

· Ability to understand and converse in mandarin is a plus

· Familiar with Jira or Zoho is a plus

· Experience in managing projects is a plus

This role offers a unique opportunity to contribute to the efficiency and effectiveness of port operations, ensuring that projects are delivered successfully and meet the evolving needs of customers.

Responsibilities:

• Provide desktop support at customer’s site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer’s specifications, to ensure customer satisfaction and service operation are achieved
• Conduct installations based on customer’s requirements and company specifications, from site inspections through to final sign-off and acceptance
• Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer’s sites
• Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction
• First level troubleshooting of network connectivity in a LAN/WAN environment
• Responsible for tracking hardware and software inventory and report to asset management team on a regular basis
• Assist in user/hardware movement and office relocations
• Maintain defective equipment/parts in maintenance inventory, document customer repairs, maintain and restock assigned parts inventory to ensure proper spare parts levels
• Provide user data and application recovery
• Maintain IT records and track on areas of responsibilities

Requirements:

• Diploma in Engineering, Computer Science/Information Technology or its equivalent
• At least 1 year of experience in a technical service role
• Technical skills in Microsoft Windows, desktop hardware, desktop software application and network environments

The Customer Success Analyst is responsible for enhancing the team’s performance, giving better visibility to our company, and improving the scalability of our department. The CS Analyst ensures that we cover every customer with a higher level of engagement and best-in-class services. The CS Analyst has a dedicated focus on our data to enhance the practices of our department, focused on driving operational excellence and efficiency of our CSM team. The CS Analyst provides information to our department for decision-making to improve the overall customer success functions with the goal of building brand advocacy. The Customer Success Analyst will be responsible for supporting the effective implementation, rollout, and ongoing management of the Gainsight platform. The integration of Gainsight is one of the first of many new initiatives surrounding the development of a holistic Customer Success organization. This role is an important piece of ABS Wavesight’s customer-centric strategy, as driving the effectiveness of the platform will lead to critical insights into the health of our customer base and contribute significantly to ABS Wavesight’s customer-centric focus.

What You Will Do:

• Provide information and assistance to implement and improve customer success strategies.
• Create and improve customer success processes and procedures, to include creating repeatable processes for our team members to improve efficiency.
• Implement and manage a continuous improvement process for our customer success processes and procedures.
• Understanding our customers and keeping up with customer’s needs to communicate to our multiple departments.
• Analyze customer types and needs to pair with the right Customer Success Manager to further build on the customer relationships and to confirm workload efficiency.
• Provide input to our customer segmentations, journey mapping, user personas, and best fit customer profile based on data collection and analysis.
• Predict hiring needs through data analytics.
• Measure and report on the CSM Departments performance metrics.
• Define and Measure department KPIs with the Head of Customer Success.
• Aggregate data from multiple sources to create actionable information for the organization.
• Manage and monitor the CSM Departments Customer Surveys.
• Monitor customer feedback metrics like NPS, CSAT and CET for actions to improve the feedback.
• Incorporate Risk Management practices and procedures to report on and create actions for system breakdowns, at-risk customers, Customer success team member burnout with steps to mitigate the risk.
• Deliver reports to help the team gain clear visibility of the Customer Success functions and customer data.
• Review and recommend any tools to aid the department in achieving their objectives and goals.
• Through data analysis, make suggestions and improvements to our overall customer engagement model.
• Perform with a high level of autonomy, reporting to other internal DS teams regularly on customer and business data.
• Stay current on product features, product best practices, and product roadmap.
• Stay current on the assigned customers market, industry knowledge, competitive market, and the DS brand knowledge.
• May perform Customer Success Manager activities on occasions and attend customer meetings.
• Support business strategy development for the Customer Success team and manage mapping, documenting and implementing CS processes as they apply to Gainsight, providing significant input into which process should be rolled out when.
• In partnership with internal technical teams, configure and deploy Gainsight to internal customers (including system configuration, assistance with external integrations, reports, dashboards, workflows and necessary trainings).
• Partner with cross-functional teams to ensure alignment on the most significant contributors to overall customer health, and configure and maintain a customer health scorecard that reflects customer data.
• Develop a keen understanding of the organization’s sources of risk, as well as positive trends, and effectively report on both.
• Collaborate on the design of Gainsight-driven business rules that analyze customer data and trigger actions for the Customer Success team to proactively engage with customers.
• Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures.
• Monitor System performance, data integrity and user activity to make recommendations on continuous improvements.
• Educate and train sales, marketing and senior leadership professionals on Gainsight functionalities and dashboards.
• Conduct new Customer Success Management department onboarding.
• Capture and research customer escalated complex issues and monitors resolution to closure.

What You Will Need:

Education and Experience

• Bachelor's degree or appropriate experience required.
• Typically requires a minimum of five (5) years of project management or business analyst experience.

Knowledge, Skills and Abilities

• Incumbent has developed proficiency through work experience or through job-related training. Works with a limited degree of supervision. May act as a resource for more junior colleagues, or those with less work experience.
• Proficient in managing data
• Excellent critical thinking skills; is able to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• Data analytics and business intelligence skills
• Ability to converse with users at all levels, including executive or owner level
• Ability to analyze complex situations, development actions plans and lead resources to achieve key objectives
• Working knowledge and understanding of Microsoft Word, Excel, PowerPoint, Dynamics CRM, and customer success platforms
• Must be able to travel to customer sites and other events
• Intellectual curiosity about our customers, our industry, and Customer Success in general.
• Working knowledge of the ABS Health, Safety, Quality and Environmental Management System.

It Would Be Nice If You Had:

• Maritime industry experience is preferred.
• SaaS experience is preferred.
• Nautical Systems product line experience is preferred.
• Experience delivering business intelligence through a similar role is preferred.

Reporting Relationships:

Reports directly to Customer Success Director or Customer Success Operations Manager level position.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

This role is required to managed and support 1-Net's IT Services business, including Cloud Services, Managed Services, DC services, and Business Continuity Management Services.

Responsibilities

• Providing 2nd/3rd level support to Network Services
• Problem resolution in customer network issues
• Plan, implement, review and project manage network infrastructure projects and operations
• Test, evaluate and recommend new networking products for customers
• Review and continuously enhance existing network services
• Improve network performance; optimize network usage and bandwidth usage and secure the core network
• Optimize routing policies and capacity management to ensure minimal network latencies and outages
• Secure network with relevant security policies
• Responsive to solve network issues, on standby 24x7
• Assist L1/L2 Engineers to handle customers' issues directly
• Recommend suitable and relevant solutions to solve customers' issues
• Provide maintenance support for all network infrastructure
• Provide monthly network infrastructure performance review report and capacity planning recommendations
• Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes and procedures.
• Ensure timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning.

• Minimum Diploma or equivalent qualification.
• In depth practical experience in LAN/WAN implementation which include router & switches setup and configuration.
• Knowledge and experience with networking protocols, including BGP, VXLAN EVPN, OSPF, IOX-XR, NX-OS
• Structured Network Infrastructure for Layer 2 & 3 support.
• Certification in CCNA, CCNP is highly preferred
• Shift work required

Position

In a challenging and multicultural environment, we are looking for an IT Support automation engineer to join Referential IT Section in charge of the KYC & Counterparties Referential applications.

We are looking for an IT support automation engineer to join our team and help us improve the efficiency and quality of our IT support services. You will be responsible for designing and implementing automated solutions that can streamline or eliminate manual tasks, reduce human errors, and enhance customer satisfaction.

To be successful in this role:

- You must have a strong background in IT production support and automation of tasks.

- You need excellent analytical, problem-solving, communication, and collaboration skills.

- You are able to work independently and as part of a team, and be willing to learn new technologies and tools.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project/support team and management.

Main responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices

Qualifications and Profile

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

To apply, please forward your resume to [email protected]

Responsibilities:

• Coordinate and carry out procurement duties, including the procurement of office supplies and personal protective equipment.
• Oversee the weekly packing of PPE requested by employees, ensuring prompt and precise delivery.
• Assist with various administrative tasks as required, such as data entry, filing, and scheduling appointments.
• Offer general administrative assistance to the team and management.

Key profiles:

• Prior experience in an administrative capacity is desirable.
• Possess strong organizational and time management abilities.
• Demonstrate exceptional attention to detail and accuracy.
• Proficiency in Microsoft Office Suite is required.
• Ability to work autonomously and effectively prioritize tasks.
• Excellent communication and interpersonal skills.

On job training provided. fresh graduate welcome. office nearby pasir panjang MRT.

Responsibilities:

- Develop a comprehensive Macro property strategy for key Southeast Asian (SEA) countries, ensuring timely completion of regional network planning to facilitate the progress of new store developments.

- Lead the analysis and evaluation of potentialnew stores, including location analysis, market catchment research and sales forecasts.

- Gather and analyse market and competitor data, conduct research on various regional business districts and communities, and generate strategic insights to support new store development projects.

- Produce evaluation and analysis reports, ensuring that new site selections align with company standards, and establish a database containing information on target area business districts, commercial entities, and community projects·be the key contact with company appointed data supplier and be involved in the sales/or site feasibility linear regression model setting up.

-Provide sales forecasts to the local property team for all proposed new sites·Validate new store proposals submitted by each country.

-Conduct a review of sales performance three months after the store opening

Requirements:

- Bachelor's degree in Real Estate, Business Administration, or related field; advanced degree preferred.

-Minimum of 5 years of experience in real estate analysis, investment, or asset management.

-Deep understanding of real estate markets, investment strategies, and industry best practices.

------------- Send me your resume via WhatsApp ❤

WhatsApp: (https://api.whatsapp.com/send?phone=6592377799)

I regret to share that only shortlisted candidates will be notified. www.dadaconsultants.com EA Registration Number: R22108564

Data provided is for recruitment purposes only Business Registration Number: 201735941W. Licence Number: 18S9037

Responsibilities:

• Support the customer through phone, meetings, ticketing system
• Test, optimize and write out procedures for the team
• Work closely with other departments through Slack, meetings and ticketing systems
• Send out communications about upcoming releases, maintenance, downtimes
• Work out feature requests in detail, understand what the customer wants and needs
• Translate technical lingo into normal language
• Be part of the 24/7 team one week every 5-10 weeks
• Incident/change/problem management
• Write out RCAs
• Understand Java, Angular, Swift, XML, CSS, …
• Logically and analytically assess issues
• Be aware of new changes, existing bugs, known issues throughout our product
• Keep yourself up to date about internal processes like release and deployment management
• Prioritize workload in function of ticket severity and SLAs
• Deliver second line support and tackle the advanced issues

Requirements:

• Experienced in a similar support role in a software development company
• Bachelor’s degree in informatics or computer science or equivalent through experience
• Experience with the Jira/Confluence/Bitbucket/… suite
• ITIL knowledge
• Working experience of Linux, Java, Angular, XML, APIs, REST, and more

Others:

• A rotating schedule of 3 days work, 3 days off will be required.
• 12 Hour shifts starting from 8am to 8pm Singapore time
• Domestic and/or international travel will be required to support customers on site.
• 3 weeks training in Belgium to start
• Willing to travel 3 times a year for 1-2 weeks to Belgium to synchronize with a remote team

Reporting to the Finance Manager, the Senior Finance Ops Analyst will play a key role in the Finance team to deliver the full spectrum of professional accounting and finance activities to Woh Hup (WH) Group of companies. This position offers the opportunity to gain a deep expertise within the finance function with the ability to work with senior stakeholders, and to lead and drive business optimization projects from the planning through to implementation.

Given the dynamic nature of the business, the below is a non-exhaustive list of deliveries expected from the candidate. However, it covers the foundation responsibilities and capabilities that are required for the candidate to be successful in this role.

• Financial accounting and reporting: preparation of audited financial statements in compliance to professional accounting standards and external auditor requirements, supporting business new ventures through providing finance and accounting advice, and supporting initiatives to adopt new accounting standards.
• Transactional accounting and closing processes: perform month-end close activities including accurately recording and reviewing financial transactions, overseeing critical accounts payable and receivable processes, preparing submissions to external auditors, IRAS and other parties, and identifying ways to mitigate risks and continuously improve. Ensure a strong risk and control environment throughout.
• Cost accounting and reporting: Analyze the main drivers of performance and confidently explain to senior stakeholders the reasons for variances. Confidence in driving improved cost control and insights with business stakeholders.
• Planning and Appraisal: Input to the business planning, budgeting and forecast processes, and produce management information reports to help drive decision making by senior stakeholders. Proactively highlight business value drivers and risks with business leads.
• Change management and growth opportunities: Support and shadow the Finance Manager as the finance lead for transformation and growth projects, e.g. but not limited to new market/business expansions, driving operational excellence in finance operations, project managing the implementation of new systems and digital transformation.
• Adherence to safety in the workplace

The ideal candidate should have:

• A degree in Finance/ Accountancy/ Banking or equivalent.
• Minimum 4 years of relevant experience and expertise across the spectrum of Finance competences with solid foundation in financial accounting, operational accounting and reporting, and working knowledge of IT systems implementations. Finance professional qualification and SAP knowledge preferred. Exposure to Treasury and Tax will be useful.
• Confident in managing large and complex data sets in Excel and in a wider digital environment. Able to assess data, extract insights from financial and accounting software and navigate between different types of digital tools to produce results. Continuously learning new and better ways to manage and analyze data to support business outcomes.
• They are an effective communicator with ability to gain the confidence of various internal and external parties building on strong knowledge and understanding of the business drivers, value and risk. They also possess an eye for detail and are results oriented, willing to challenge the status quo and strive for continuous improvement.
• MNC experience will be valuable from the perspective of systems and processes and of reporting and accounting in compliance with local and international standards. Experience in the construction / asset-heavy industries would also be valued.
• The individual has strong project management skills and has experience contributing towards formalizing processes and systems and in enhancing the performance of the finance function - and at the same time proven flexibility with ability to create, develop and adapt in the face of a dynamic situation.
• Strong growth mindset and high personal integrity. A team player, with a positive proactive approach to managing and solving problems. Ability to collaborate across different teams is key.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To manage Admin, Compliance and Building Services of 1NN and 1NE.1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

Role Profile

The Assistant Engineer shall be responsible to provide timely response, escalation and resolution to all incidents, outages and performance alerts. This includes the monitoring of 1-Net's facilities and network infrastructure and systems performance.

Responsibilities

• To perform 24x7 rotating shift duty for NOC and Network Operations.
• Changing of backup tapes based on predetermined schedule
• Preparation and compilation of team and customer weekly and monthly reports
• Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
• Inventory Management for physical network infrastructure, x-connect.
• Provide remote hands service and onsite support to internal and customers
• Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
• Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
• Responsive to troubleshoot and solve L1 Data Center and customer network issues
• Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
• Report to Telco Helpdesk for suspected circuit problem.
• Maintain concise and up-to-date network documentation including: Network inventories, processes, policies and procedures
• Collect and manage the statistics collection and application from the network systems
• Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports

• Minimum Diploma or equivalent qualification in IT related field of study
• Must be willing to learn- No experience required as job training will be provided
• Career growth opportunities
• Able to resonate with our culture of Respect, Teamwork, Drive
• Rotating shift duty
• Basic knowledge and experience with networking protocols, including TCIP, RIP, TRACERT & PING Command
• Basic knowledge and experience with Structured Network Infrastructure for network Layer 1 & 2 support
• Pro-active in anticipating and resolving issues in the work environment
• Customer service acumen and possess a strong sense of urgency
• Strong sense of responsibilities and accountability in the work performance
• Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands