· Logging all incoming calls and email and record sufficient information to facilitate effective Incident processing.

· Prioritizing tickets by assessing the impact, urgency, and priority of incidents.

· Categorizing the tickets accordingly.

· Providing initial troubleshooting and support for incidents.

· Escalating unresolved incidents from the service desk to the appropriate application team.

· Maintenance team and monitor progress.

· Prepare daily and weekly reports

· Documenting all incoming calls and emails while capturing sufficient details to ensure efficient incident handling.

· Experience with SQL is preferred.

· Responsible for availability, incident, problem and capacity management for the applications in scope.

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

Requirements

· 4 + years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competent in Microsoft Excel, PowerPoint and Word document

Job Scope:

• Designing electrical systems and circuits
• Analyzing the performance of electrical systems and identifying areas for improvement
• Testing electrical equipment to ensure safety and functionality
• Managing electrical engineering projects from initiation to completion
• Collaborating with other engineers on multi-disciplinary projects
• Creating detailed technical documentation, including schematics and user manuals
• Ensuring electrical systems comply with safety regulations and industry standards
• Providing technical support and troubleshooting assistance to teams and clients
• Improving system efficiency, reliability, and sustainability
• Overseeing the installation and commissioning of electrical systems
• Researching and integrating new technologies into existing electrical designs
• Conducting feasibility studies to assess the viability of system upgrades or new installations
• Preparing cost estimates for materials, labor, and installation
• Training and mentoring junior engineers and technicians
• Maintaining accurate project documentation and records

Requirements:

• Diploma/Degree in Electrical Engineering
• 2 to 3 years of relevant experience in automation machine design and development
• Proficient in writing PLC application programs (e.g., Omron, Allen Bradley, Siemens, Keyence, Beckhoff)
• Knowledge of PC-based programming (Visual Basic, C++) for machine control systems
• Hands-on experience with schematics and electrical layout design
• Ability to guide technicians on technical matters
• Occasional travel required

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Salary up to S$6,000

Working Location: Changi Business Park

Shift Timings:

• Morning shift: 6 AM – 3 PM
• General shift: 9 AM – 6 PM
• Afternoon shift: 2 PM – 11 PM
• Night shift: 10 PM – 7 AM

Job Responsibilities:

• Provide 24/7 rotational application support, including night shifts, weekends, and public holidays.
• Perform daily health checks, monitor production systems, and manage job scheduling to ensure SLAs are met.
• Troubleshoot and resolve production issues related to application performance and reliability across the software stack.
• Proactively identify system bottlenecks and resolve issues to prevent future problems.
• Implement continuous system improvements, such as job automation and performance optimization.
• Identify and fix software bugs, ensuring smooth operation of applications.
• Collaborate on incident and problem management processes to resolve issues and maintain service reliability.
• Monitor applications running on Windows and Unix environments, and ensure they are running efficiently.
• Utilize SQL Server/Oracle databases for troubleshooting and debugging, including writing and optimizing SQL queries.
• Support banking applications, particularly in environments related to Anti-Money Laundering (AML).
• Use monitoring tools, such as Grafana, to track system performance and resolve issues promptly.
• Continuously learn and adapt to new technologies as part of the support and improvement process.

Job Requirements:

• 3-5 years of hands-on experience troubleshooting full-stack applications, preferably in Java, Spring Boot, and Microservices environments.
• 3-5 years of working experience, ideally in the banking or anti-money laundering domain, with at least 1 year in a dedicated support role.
• Proven experience supporting production environments in Windows and Unix platforms.
• Strong proficiency in SQL Server or Oracle databases, with the ability to write and debug SQL programs.
• Familiarity with Unix/Linux/Windows environments and scripting.
• Experience with monitoring tools like Grafana is an advantage.
• Knowledge of GIT, Bitbucket, and Jenkins is a plus.
• Familiarity with Actimize or Hadoop is a plus.
• Willingness to learn and adopt new technologies.
• Willing to work various shifts, including early morning, general, afternoon, and night shifts, as well as weekends and public holidays.

• Ensure the proper operation and maintenance of all production systems and services managed by Service Operations.
• Provide high-standard incident and problem management support, coordinating resolution efforts with the appropriate resolver teams.
• Minimize system downtime by ensuring prompt escalations to specialized internal and external resolver groups, adhering to customer contracts, SLAs, and monitoring requirements.
• Escalate unresolved issues to the next level for further investigation and resolution.
• Perform analysis, define requirements, document changes, and verify enhancements for applications and systems.
• Deliver onsite user support during service cutovers to ensure a smooth transition.
• Continuously document lessons learned, known errors, and operational knowledge to improve service delivery.
• Investigate problems by reviewing error logs, reporting faults, and recreating issues in a staging environment.
• Be available for escalations and support on a standby basis when required.

Requirements:

• A minimum of 3-5 years of experience in working with or providing support for application products (e.g., User Portals, Application components).
• Proficiency in operating systems such as RHEL 7/8, RHEL HA, and Windows.
• Experience with Java debugging and scripting languages like PERL, BASH, and Python.
• Solid knowledge of SQL databases with the ability to troubleshoot related issues.
• Familiarity with various data types, including APIs, APP, PNR, and DCS, is a plus.
• Strong understanding of XML data structures.
• Experience in the travel domain is preferred.

To apply, please visit www.gmprecruit.com and search for Job Reference: 25020

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

Overview:

This is an opportunity to directly work in a health services sector as an Application Support Engineer (System Analyst).

Responsibilities:

• Provide level 2 application support, liaise with level 1 and level 3 support teams within the company and other organizations to resolve incidents and recover service.
• Provide 24/7 primary application maintenance and support.
• Work with level 3 support teams to fulfill service requests and change requests.
• Document and track incidents, service requests, change requests and provide regular progress updates.
• Coordinate closely with support teams to test and deploy defect fixes, enhancements and patches to production environment.
• Lead and coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching and hotfix deployments.
• Review and update project documentation and processes.
• Work with procurement team and vendors to procure necessary software and services.

Requirements:

• Must have Degree in Computer Science, Computer Engineering or equivalent.
• At least 1 year experience in application support and operations.
• Good understanding of IT technologies, methodologies and processes including SDLC and Agile.
• Experience in application support and maintenance for mobile applications and web portals.
• Good track record in managing business users and working with other support teams.
• Strong analytical skills and ability to work independently.
• Experience in healthcare industry is an added advantage.

Morgan McKinley Pte Ltd

Cedric Ferreras

EA Licence No: 11C5502

EA Registration No. R1870889

Role: Production Support Analyst

Job Level: 3-9 years of relevant experience (L2/L3)

Duration: 6 Months

Key responsibilities:

• Deliver a 1st class Production Support service to client's Channel stakeholders

• Responsible for availability, incident, problem and capacity management for the applications in scope

• Response and resolve incidents, problem and user queries through proper analysis

• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

• Drive technical remediation in line with agreed non-functional requirements

• Evidence continual service improvement of processes and tasks (via automation)

• Ensures essential process / procedures are followed and contribute to defining standards.

• Coach and be receptive to coaching to uplift the team’s and your individual knowledge

• Communicate complex technical issues to business users in a language they understand

• Contribute in effective knowledge management best practices within team and organization

• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Key skills required:

• 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

• Strong working experience in Microsoft Dynamics CRM application production support

• Strong understanding of Microsoft Dynamics CRM application architecture

• Excellent troubleshooting skills in Control-m batch issues, SSIS packages

• Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

• Hands-On experience in writing / debugging scripts, code, and database queries

• Software Engineering & Change Management

• Solid understanding and execution of DR & BCP

• Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

• Competent in Microsoft Excel, PowerPoint and Word document

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

We are seeking a detail-oriented and resourceful Operations Support Specialist who is passionate about enhancing operational efficiency and making a positive impact on an emerging team. The ideal candidate has experience working across medium to large-sized teams with diverse stakeholders, excels in solving ambiguous challenges, and will come with some knowledge of APIs and SQL.

Responsibilities:

• Run daily standup meetings and monitor/manage daily customer support tickets for prioritization and triage.
• Update the status page for product issues when necessary.
• Support daily hand-over activities across different regions.
• Assist regional customers with seasonal campaigns.
• Follow internal processes to triage and support regional escalations.
• Coordinate and prepare content for regional monthly meetings.
• Notify customers about expiring API product versions.
• Track and report on operational performance and conduct ad-hoc data analyses.
• Identify and drive process improvements, contributing to operational excellence initiatives.

Essential Skills & Experience:

• 2–4 years of experience providing operations support in a technical environment.
• Customer-oriented mindset with strong empathy and understanding.
• Exceptional attention to detail, capable of executing standard workflows while adapting to evolving business needs.
• Passion for learning and understanding technical concepts.
• Creative problem-solving and troubleshooting skills.
• Proven ability to multitask and prioritize effectively in a fast-paced environment.
• Experience in using SQL for data driven analysis and investigation.

This is a long-term contract role.

Responsibilities:

• Supporting risk management and ensuring compliance with internal and external rules.
• Provide timely P&L and risk reports to help manage trading activities.
• Produce daily P&L and exposure reports, analyze variances.
• Work with the front office to resolve issues and ensure accurate reporting.
• Monitor and assess credit & risks.
• Assist in preparing and validating credit applications.
• Verify trade confirmations, recaps, and contracts.
• Track positions and work with traders to optimize revenue.
• Ensure trading activities follow regulations and internal policies.
• Support pre-deal and onboarding processes to improve operational flow.
• Ensure smooth communication and colaboration across teams to meet goals.
• Ad hoc duties as assigned.

Requirements:

• Degree in Business Administration, or equivalent.
• At least 2 - 3 years of experience in middle office risk analysis, preferably with trade operations support experience.
• Familiarity with future markets, including hedging and position management.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Main responsibilities

• Provide functional and technical expertise on KONDOR+ and other in-house bank applications.
• Requests management (users and others IT teams)
• Operations management
• Application monitoring
• Incident Management
• Problem Management
• Contribute to continuous improvement initiatives.
• Must be able to mentor new/junior resources
• Self-motivated and starter with demonstrated ability to lead initiatives explore latest market standards and tools to gain time and cost efficiency.
• Flexibility to accept additional responsibilities and be able to multi-task.
• The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
• Must be flexible to participate in post business hours activities such as but not limited to overnight on-calls, weekend interventions, DRP, releases and other application activities that can be performed only outside the business duration/weekends.

Education and Qualifications Requirements

• Intermediate level (minimum 4 to 7 years)
• Master’s degree or Bachelor’s degree in Computer Science, Software Engineering, or related field.

Key Skills

• Candidates should have (5-7) years of experience in Production Support of financial systems.
• Strong knowledge on KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
• Candidates should have ITIL certification/knowledge.
• Knowledge of major market regulatory body’s rules is an advantage
• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage
• Should be able to do SLA & KPI management, Client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Knowledge in Capital Market FO/BO environment is an advantage
• Strong knowledge in Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT and Control-M.
• Knowledge of monitoring solution like ITRS Geneos is an advantage
• Good knowledge of Microsoft Office
• Careful observance of standards and processes
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills
• Autonomous, self-motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• Self-starter and ambitious

• Great remuneration package
• Gainful learning opportunity

About Our Client

Global logistics leader providing one stop business solutions for it's clients

Job Description

• Provide first-level support to users in Singapore Operations and extended regions for hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems promptly, escalating to higher-level support when required.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Support the creation and management of user accounts, permissions, and access controls.
• Monitor, assign, and report on Service Desk tickets.
• Ensure regular deployment of software updates and patches.
• Track system performance and network stability, reporting issues as they arise.
• Assist in backup and recovery procedures to maintain data integrity.
• Collaborate with IT teams to implement system upgrades and new technologies.
• Coordinate with vendors for secondary support and ensure issue resolution.
• Document reported issues, resolutions, and follow-up actions in the ticketing system.

The Successful Applicant

• Strong troubleshooting skills for Windows operating systems.
• Experience with Active Directory, Microsoft 365, and MS Office applications.
• Basic knowledge of networking concepts, including TCP/IP, DNS, and VPN.
• Proficiency in using ticketing systems such as ManageEngine-ServiceDesk or similar platforms.
• Familiarity with Windows Server is a plus.
• Diploma or bachelor's degree in computer science, Information Technology, or a related field.
• Minimum 3 years in an IT support or helpdesk environment preferred.

What's on Offer

Great remuneration package with gainful learning opportunities

Contact

Jayden Yap (Lic No: R22110369/ EA no: 18C9065)

Quote job ref

JN-112024-6601379

Phone number

+65 6416 9897

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

• Proficient in Microsoft Office, knowing how to use Microsoft Excel to tabulate data for data analysis, reporting, Powerpoint to compile and generate slides for presentation.
• Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
• Preferably having experience working in Financial Industry, with prior knowledge of how Financial Institution works.
• Technical documentation writing experience
• IT Incident and problem management and reporting.
• Experience in manging budget, Supplier contract, memo and invoices
• Some knowledge in HR related matters such as using of workday, getting the required information of new hires prior to onboarding and offboarding within SR to ensure a smooth experience.
• Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
• L1 support experience for semi technical resource is advantage

Location: Central
Employment Type: Full-time

Salary: Up to S$4,000

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

• Serve as the primary expert for bank users on the Supply Chain Finance platform and its ecosystem.
• Oversee the end-to-end management of production incidents and service requests related to the Supply Chain Finance platform, including ticket creation, progress tracking, and coordination with internal teams for data extraction.
• Provide in-depth support and troubleshooting for production incidents on the Supply Chain Finance platform, collaborating with internal and external stakeholders to analyze impacts, implement workarounds, and identify root causes.
• Work with the System Owner and Incident Manager to develop and maintain the Operational Knowledge Base and incident process management, specifically focusing on the Supply Chain Finance ecosystem. Create and update documentation, collaborating with the project team to stay updated on new enhancements and releases.
• Validate the platform after any scheduled or unscheduled patching activities related to the Supply Chain Finance ecosystem.
• Manage the platform and coordinate with internal stakeholders during disaster recovery exercises.
• Execute system configuration changes related to the Supply Chain Finance platform.
• Identify and escalate potential risks to relevant parties promptly.
• Participate in system restoration activities during disaster recovery exercises.
• Perform other duties as assigned.

Job requirements:

• Diploma or Bachelor's degree in Computer Science, Information Technology, Finance, or Economics.
• Minimum of 9 years of experience in application or system support, preferably in the finance industry.
• Possess expertise in Supplier Finance, Accounts Receivable Purchase, and Dynamic Discounting products, including middle-office and back-office operations like funding and payments.
• Experienced in using the Finshare Platform (by Premium Technology).
• Familiar with enterprise application support environments, interacting with developers, infrastructure teams, service desks, and business users.
• Proficient in scripting languages like DOS and Shell Scripting.
• Excellent communication, interpersonal, and presentation abilities.
• Strong judgment and decision-making skills to effectively analyze and resolve problems.
• Demonstrated accountability and ownership of work outcomes.
• Self-motivated and results-oriented, committed to delivering high-quality work on time.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24982

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

• Serve as the primary expert for bank users on the Supply Chain Finance platform and its ecosystem.
• Oversee the end-to-end management of production incidents and service requests related to the Supply Chain Finance platform, including ticket creation, progress tracking, and coordination with internal teams for data extraction.
• Provide in-depth support and troubleshooting for production incidents on the Supply Chain Finance platform, collaborating with internal and external stakeholders to analyze impacts, implement workarounds, and identify root causes.
• Work with the System Owner and Incident Manager to develop and maintain the Operational Knowledge Base and incident process management, specifically focusing on the Supply Chain Finance ecosystem. Create and update documentation, collaborating with the project team to stay updated on new enhancements and releases.
• Validate the platform after any scheduled or unscheduled patching activities related to the Supply Chain Finance ecosystem.
• Manage the platform and coordinate with internal stakeholders during disaster recovery exercises.
• Execute system configuration changes related to the Supply Chain Finance platform.
• Identify and escalate potential risks to relevant parties promptly.
• Participate in system restoration activities during disaster recovery exercises.
• Perform other duties as assigned.

Job requirements:

• Diploma or Bachelor's degree in Computer Science, Information Technology, Finance, or Economics.
• Minimum of 9 years of experience in application or system support, preferably in the finance industry.
• Possess expertise in Supplier Finance, Accounts Receivable Purchase, and Dynamic Discounting products, including middle-office and back-office operations like funding and payments.
• Experienced in using the Finshare Platform (by Premium Technology).
• Familiar with enterprise application support environments, interacting with developers, infrastructure teams, service desks, and business users.
• Proficient in scripting languages like DOS and Shell Scripting.
• Excellent communication, interpersonal, and presentation abilities.
• Strong judgment and decision-making skills to effectively analyze and resolve problems.
• Demonstrated accountability and ownership of work outcomes.
• Self-motivated and results-oriented, committed to delivering high-quality work on time.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24982

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

Job Description:

• Manage the business requirements and functional solution aspects of the project.
• Analyse the stakeholders’ needs to identify improvement opportunities.
• Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings.
• Work with the stakeholders to ensure smooth implementation of new solutions, including change management activities to ensure buy-in for the solution.
• Refine and clarify the business need, define solution scope, and develop business case
• Explore, identify, and document business needs
• Analyze stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope.
• Source and evaluate alternatives to identify solutions that best fit business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions or revamped processes to see how well they met the original need.
• Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate, and manage expectations of stakeholders.
• Prepare end-user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures.
• Lead and perform system validation activities and user acceptance tests.
• Review the performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintain document repositories used by project teams and assists with project documentation as needed.

Job Requirements:

• Bachelor's degree in Business, Information Technology or any related fields.
• Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or an equivalent certification will be an added advantage.
• Hands-on experience in full project development life cycles
• Past track record in business analysis, application solutions and design
• Excellent communication and interpersonal skills.
• Ability to model business requirements in business process modelling tool.
• Ability to perform qualitative, quantitative, and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage, and prioritize key business needs.
• Strong problem-solving abilities to assess and improve processes.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

We are currently looking for innovative and organized individuals with the ability to work through large volumes of operational sales activities including implementation, optimization and reporting. Data analysts will support the needs of the Global Partnership sales team and publishers around the world through our email systems and by interacting in a cross-functional work environment.

Core Tasks:

• Perform large scale data analysis to identify trends and efficiency opportunities
• Support implementation and optimization for Programmatic monetization and Platform solutions.
• Support GP sales users through our email customer service tools.
• Troubleshoot account issues where required and provide account administration support.
• Contribute to automation efforts and offer possible solutions to increase operational efficiencies.
• Perform other administrative and operational role-related tasks such as: creating reports, presentations, communicating with stakeholders.

Mandatory Skills :

• At least 3 years of work experience with Account Management, Ad Operations or Project Management (experience with AdX, AdSense, AdMob, and DFP a plus).
• Problem-solving, analytical skills, comfortable handling and interpreting data.
• Ability to work through large volumes of support requests from our internal Sales customers within specified time frames.
• Broad understanding of online advertising solutions (i.e. ad serving, monetization) and of key platforms and trends (i.e. desktop, mobile, video).
• Advanced knowledge of Microsoft Office Suite: Excel, Word, PowerPoint & basic knowledge of SQL.
• Strong professional etiquette, organizational skills and attention to detail.
• Extremely organized, responsible, and having the proven ability to work well independently and with a team. - Quick learner, strong collaboration skills.

Title: Audit Analyst

For quick responise share your resume to [email protected] or WA at +65 92333815

JD:

Key Responsibilities:

• Conduct audits of market and liquidity risk management processes and the finance portfolio.
• Utilize data analytics to evaluate risk, capital, and financial metrics.
• Identify patterns, anomalies, and outliers through advanced analytical techniques.
• Collaborate with stakeholders to ensure compliance with risk management and financial regulations.
• Prepare and present detailed audit findings and recommendations.

Qualifications:

• Strong background in market and liquidity risk management, finance, and auditing.
• Proficient in data analytics and critical thinking for problem-solving.
• Excellent analytical, communication, and reporting skills.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

HP: +65 92333815

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Job Summary:

As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of applications/platforms. You will work closely with solution architects, development leads, developers, product managers and other stakeholders to translate complex technical information into clear, concise, and structured documentation. Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting solutioning, integration, ops and app/platform design discussion.

Job Description:

• Create, organise, and maintain high quality functional and technical documentation for platforms, including architectural, functional flows, data flows, data/entity, micro services, etc.
• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.
• Translate complex technical concepts into clear and structured documentation that is accessible to both technical and non-technical audiences.
• Ensure consistency, accuracy, and completeness across all documentation.
• Create and maintain standardized documentation templates to ensure consistency across projects and teams.
• Conduct regular reviews and update documentation based on changes.
• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.
• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.
• Minimum 3 years of experience as a Technical Writer, Business Analyst, or a related role, focusing on creating both technical and functional documentation.
• Strong understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.
• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.
• Prior experience with documentation tools such as Confluence, Jira, Excel or similar platforms.
• Extensive knowledge of software systems, APIs, databases, and enterprise architectures.
• Strong organizational and communication skills, with a keen attention to detail.
• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

Job Description:

• Manage the business requirements and functional solution aspects of the project.
• Analyse the stakeholders’ needs to identify improvement opportunities.
• Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings.
• Work with the stakeholders to ensure smooth implementation of new solutions, including change management activities to ensure buy-in for the solution.
• Refine and clarify the business need, define solution scope, and develop business case
• Explore, identify, and document business needs
• Analyze stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope.
• Source and evaluate alternatives to identify solutions that best fit business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions or revamped processes to see how well they met the original need.
• Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate, and manage expectations of stakeholders.
• Prepare end-user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures.
• Lead and perform system validation activities and user acceptance tests.
• Review the performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintain document repositories used by project teams and assists with project documentation as needed.

Job Requirements:

• Bachelor's degree in Business, Information Technology or any related fields.
• Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or an equivalent certification will be an added advantage.
• Hands-on experience in full project development life cycles
• Past track record in business analysis, application solutions and design
• Excellent communication and interpersonal skills.
• Ability to model business requirements in business process modelling tool.
• Ability to perform qualitative, quantitative, and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage, and prioritize key business needs.
• Strong problem-solving abilities to assess and improve processes.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

JOB SUMMARY

• Collaborate with Client Insights team members to produce actionable insights that inform product and strategic business choices.
• Assist in drafting research briefs and designing questionnaires for quantitative survey research.
• Set up, test, and implement surveys across digital banking channels utilizing the Qualtrics XM platform.
• Conduct analysis on raw survey data, including charting, statistical evaluation, and verbatim analysis.
• Utilize statistical tools and models (e.g., correlations, causation, driver analysis) to perform in-depth analysis.
• Develop self-service Tableau dashboards for stakeholders, including Product Owners, Designers, Developers, and Insights practitioners.
• Communicate consumer insights effectively through comprehensive data visualizations, written reports, and engaging presentations for both virtual and in-person stakeholders.
• Employ proactive problem-solving skills to quickly formulate recommendations based on qualitative and quantitative data.
• Exhibit strong collaboration skills and a passion for understanding business and user needs.
• Advocate for customer-centric approaches in product development, serving as the client's voice within the organization.
• Collaborate with external research partners and internal governance teams to ensure compliance with IT and risk management standards while meeting other governance requirements.
• Participate in the operational elements of the insights team, including overseeing the workload and adhering to internal regulation requirements.
• Commit to delivering high-quality work with a proactive approach to action and problem-solving.

RESPONSIBILITIES

Business

• Actively develop an awareness and understanding of the wider business, economic and market environment within which the Group operates

Processes

• Support the standardised Research and Insights operating rhythm including research planning & prioritization, performance tracking and stakeholder engagement model

Risk Management

• Identify, assess, and support the control risks related to the Bank’s use of external agencies and advise on risk mitigation approaches.

Governance

• Understand the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Work to ensure we achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, and support to mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Research Managers
• CX Design Team
• Commercialisation Team
• Chief Product Owner (CPO) teams
• Internal Data team

Our Ideal Candidate

• Degree in Marketing, Business, Statistics, Data Science, Information Design, Psychology or a related field (or equivalent practical experience)
• 3+ years’ of experience in supporting the design and execution of quantitative research studies including analysis and final report presentation to stakeholders.
• Operating knowledge of Qualtrics XM Platform (or similar) including survey build, dashboarding, TextIQ and reporting
• Knowledge of data analysis tools and visualisation software, such as R Studio, Tableau or PowerBI
• Previous experience in managing big data sets advantageous.
• Strong Microsoft & Excel Skills
• Solid presentations skills
• Experience in qualitative research an advantage

Role Specific Technical Competencies

• Research Analysis
• Partnership Management
• Business Analytics
• Data Governance and Management
• Business Acumen
• Project Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Responsibilities

• Support the project management for the system development and implementation activities
• Develop business process flows and obtain stakeholder sign-offs
• Facilitate process workflow modelling to collaborate on to-be state/process illustration and closing the gaps between workstreams
• Hold the pen to capture user requirements into features, user stories and acceptance criteria
• Prepare and manage the reporting to communicate project risks, issues and actions to stakeholders
• Ensure that the team adheres to committed timelines and deliverables and assist in de-risking
• Facilitate the creation of test scenarios (where required), training documentation, preparation of test data, collation of change requests, capture of test evidence and ensure the successful completion of UAT
• Co-ordinate user training according to plan
• Hold the pen for L5 documentation (if superusers are unavailable) to refresh L5 documentation
• Other governance, documentation and process work as required

Requirements :

• At least 3 to 5 years of relevant work experience in Business Analyst/ PMO
• Proven ability to manage and coordinate multiple projects simultaneously.
• Strong analytical skills to understand complex business processes and identify opportunities for improvement.
• Proficiency in using tools like Visio to create clear and concise process diagrams.
• Ability to elicit and document detailed functional and non-functional requirements.
• Experience in developing test cases, executing tests, and analysing test results.
• Strong writing and documentation skills to create clear and concise documentation, including user manuals, training materials, and technical specifications.
• Proficiency in using Azure DevOps for project management, task tracking, and test case management.
• Excellent verbal and written communication skills, including the ability to communicate effectively with stakeholders at all levels.
• Strong interpersonal skills to build relationships with stakeholders and work effectively in a team environment.
• Ability to identify and resolve problems creatively and efficiently.
• Effective time management skills to prioritize tasks and meet deadlines.
• Ability to adapt to changing priorities and work under pressure.
• Strong attention to detail to ensure accuracy in all work products.
• Proficiency in Mandarin Chinese (highly advantageous) to effectively communicate with stakeholders in China.

1. Perform day-to-day operational activities in relation to Inward Telegraphic Transfer (ITT) / Outward Telegraphic Transfer (OTT)
2. Ensure completeness and correctness of customer instructions before processing
3. Perform daily reconciliation of ITT/OTT payments
4. Collaborate widely with internal stakeholders and ensure that their ITT/OTT payment related queries are timely addressed, and issues timely resolved.
5. Ensure timely escalation of system issues and work with tech counterparts to resolve those issues

Internal ref: 9318

Regards,

Lini

Recruitment Consultant

R22108463

Please ensure you have submitted the additional information in the form below: https://forms.afizan.com/index.php/449413?lang=en

Please note that we will not consider your application if this form is not submitted.

Position: Business Analyst

Employment Type: Permanent

Payroll Company: Afizan Pte Ltd, Singapore

Work Location: Client Site, Maxwell Road, Singapore

Working Hours: 8:30 AM to 6:00 PM

Interview Timeline: Shortlisted candidates will be contacted within two weeks of application.

Compensation and Benefits

• Salary: $3,500 to $5,500 (commensurate with experience)
• Annual Salary Increment
• Yearly Performance Bonus
• Health Insurance
• 5G Smartphone with Plan
• Subsidized Training and Certifications
• Annual Leave: 14 days per year
• Sick Leave: 14 days per year

Key Responsibilities

• Collaborate with business teams to identify business needs through human-centric, visual methods like service journeys, and develop the corresponding business case.
• Work with internal IT and business project teams to create user stories, functional/technical specifications, and acceptance criteria.
• Evaluate and recommend appropriate technologies that align with technology directions (e.g., cloud-based solutions, modernisation of legacy systems, and adoption of SG Tech Stack).
• Select and implement the appropriate development methodology (e.g., Agile or Waterfall) in an Outsourced, Co-Sourced, or In-house development environment.
• Plan, review, and conduct testing and data conversion to ensure alignment with specifications.
• Drive system or product readiness to ensure smooth deployment, adoption, and operational success.
• Analyse the impact of requested changes, propose improvements to meet evolving business needs, and collaborate with the support team to resolve technical issues during the Operations & Maintenance phase.
• Facilitate and propose business process improvements through the adoption of digital technologies.

Candidate Requirements

• A degree in Computer Science, Information Systems, Infocomm Technology, Computer or Electronics Engineering, or a related field.
• Minimum of 4 years of professional experience in this role.
• Involvement in at least two complete software or product development cycles, preferably using Agile methodology.
• Proven expertise in IT business analysis, application solutioning, design, and testing.
• Strong understanding of customer/user experience, design thinking, user story mapping, and digital product lifecycle management.
• Excellent analytical, conceptualisation, and problem-solving abilities.
• Strong verbal and written communication skills, with the ability to pitch ideas and influence stakeholders.
• Motivated and driven personality, with a strong ability to learn and apply new concepts.
• Knowledge or experience in implementing projects in at least one of the following areas:Data Analytics, Agile Methodologies, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management, Service Design, or Cloud Solutioning.
• Previous development or consulting experience is preferred.
• All nationalities welcome, but must be in Singapore with 2 years of local experience.
• Strong communication skills in English, both written and verbal.
• Ability to collaborate effectively in a dynamic and fast-paced team environment across Singapore, Malaysia, and India.
• Capable of working independently, with minimal supervision, while meeting deadlines.
• Initiative-driven with a proactive approach to tasks.

Why Join Us?

At Afizan Pte Ltd, we pride ourselves on fostering an inclusive and supportive environment where you can grow professionally while contributing to Singapore’s education landscape.

As a trusted name in Information and Communication Technology (ICT) solutions, we have been empowering small businesses, large enterprises, and government agencies for over a decade. Our mission is to make technology seamless and accessible, helping organisations achieve their digital transformation goals.

Join us and become part of a dynamic team dedicated to innovation and service excellence.

For more details, visit www.afizan.com

Responsibilities

· Analyse, develop, enhance, debug, support, maintain, test applications

· The primary work comprises of requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.

Requirements

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

• Understand each business unit's Role & Access provisioning processes

• As a role maker Review and Create Business Policies and Roles in identity Management System

• Understand and Validate the Application or Department level Role Matrix.

• Follow-up on Consolidated Access certification feedbacks/queries

• Perform target account reconciliation against the Identity Management system,

• Help the IDM team by completing the daily tasks assigned

• Provide administrative support to IDM team

• Maintains a High level of quality and productivity per standards

• Comfortable working independently with minimal supervision

• Strong verbal and written skills

• Excellent computational ability

• Effective communication skills

Key Domain/ Technical Skills

Ø Knowledge on access control, preferably RBAC (Role Based Access Control)

Ø Strong knowledge of Oracle SQL and proficient in writing complex SQL queries

Ø Practical knowledge of scripting languages, preferably Python / Java

Ø Hands on experience with Reporting tools

Ø Comprehensive knowledge in User Access Management and Application Access Matrix

Ø Comprehensive knowledge in Identity Management implementations