Position: Technical Support Engineer

• Location: Henderson Road
• Working Hour: 5 Days work Week 9AM – 6PM
• Salary: $4,500 - $5,000

Requirements

• Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
• Degree in Mechanical Engineering
• With hands on experience on compressors, turbines and pumps mechanically
• Be willing to travel if needed.

Job Scope

• Be the primary technical contact for customers and in house repair jobs
• Assist customers in the repair and maintenance activities, but also with Providing spare parts and associate services
• Identify and translate customers’ requests ;
• Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
• Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs.
• Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
• Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers ;
• Occasionally promote to customers, technical training sessions and sales of spare parts and repairs ;
• Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
• Be the technical interface within the departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
• Identify potential sales opportunities and forward the information to the sales teams.
• Identify the spare parts needed for Sales team to quote to customer
• Recommend spare parts needed for regular maintenance/during troubleshooting
• Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
• curb warranty costs.
• Be responsible for the collection of outstanding payments for the Customer Service department
• Maintain proper records of interaction with customers within the CRM tool
• Control offers and order confirmation as per applicable procedures

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Overview

We are looking for a motivated and eager-to-learn IT Support Engineer (Level 1) to join our Client. This is an entry-level position ideal for individuals with a passion for technology and problem-solving, even if they have little to no prior experience. You will provide technical support to users, troubleshoot basic IT issues, and grow your technical skills through on-the-job training.

Key Responsibilities:

- Provide first-line technical support to users via phone, email, or ticketing system.

- Assist in diagnosing and resolving hardware, software, and network issues.

- Learn to install, configure, and maintain IT equipment such as desktops, laptops, printers, and peripherals.

- Support with software installations and basic network troubleshooting.

- Escalate more complex problems to senior IT staff or specialized teams.

- Document technical issues and resolutions in the system.

- Provide remote support through remote desktop tools.

- Assist in maintaining hardware and software inventories.

Required Qualifications:

- A strong interest in IT, technology, and troubleshooting.

- Basic familiarity with computer systems, operating systems (Windows/Mac/Linux), and common software applications.

- Excellent problem-solving skills and a willingness to learn.

- Good communication skills and a customer-focused attitude.

- Ability to work both independently and within a team.

Preferred (But Not Required) Qualifications:

- Any IT-related certification (e.g., CompTIA A+, Microsoft Fundamentals) is a plus.

- Exposure to basic networking concepts or cloud platforms like Microsoft 365 or Google Workspace.

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Please WA Jian Wei @ 87389860

Shortlisted candidates will be notified

Quek Jian Wei

Reg No. R22110928

Julian Grey Corporate Advisory Pte. Ltd.

EA License No: 19C9568

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Under 12 months contract, renewable
• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage. Timing between 8am to 8pm (non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Location: On-site Client Office (Singapore)

This position requires you to be on-site, Monday - Friday

Salary: Up to 62000 SGD base + 10% performance bonus DOE & Geographic Location

A little bit about us:  

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. 

About the Role:  

Applied Value Technologies is looking for a People Experiences - Sr Technical Support Specialist to join our Fulfillment team. In this role, you'll play a key part in supporting mission-critical applications for our internal customers, ensuring exceptional technical support, customer service, and timely issue resolution. As part of our Application Support organization, you'll need a versatile skill set to manage a broad range of applications within our client's Commerce Engineering products. We're seeking candidates who are passionate about technology, committed to outstanding customer service, and thrive in a fast-paced environment. Our clients, Fortune 100 technology companies, prioritize scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else. 

About You:

• Familiar with end-to-end Customer/IT support processes 
• Adjusts easily to new or changing circumstances.
• A collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Focuses on achieving results that promote business success.
• Demonstrate proactive and professional communication skills with all stakeholders and partners
• Maintain a professional, adaptable, and respectful manner
• Provide high quality service to all users  

Responsibilities: 

• Handle and resolve complex customer issues that have been escalated from Level 1/Tier 1 support
• Utilize advanced troubleshooting techniques to diagnose and solve problems.
• Ensure issues are resolved within the agreed service level agreements (SLAs).
• Utilize Service Cloud analytics tools to identify trends, recurring issues, and areas for improvement in the triage process.
• Use Salesforce Service Cloud to track, manage, and resolve customer cases.
• Communicate effectively with IT and business stakeholders to improve on the ground engagement with cross-functional partners
• Maintain accurate and detailed case records, ensuring all interactions and solutions are documented
• Generate and analyze reports to identify trends and areas for improvement
• Provide exceptional customer service and ensure a high level of customer satisfaction.
• Follow up with customers to ensure their issues are fully resolved and gather feedback.
• Work closely with other departments, including Level 3 support, engineering, and product management, to resolve complex issues.
• Escalate unresolved issues to appropriate teams and follow up to ensure timely resolution.
• Participate in regular team meetings and provide feedback on service improvements.
• Stay updated on the latest features and best practices of Salesforce Service Cloud.
• Suggest and implement process improvements to enhance efficiency and customer satisfaction.
• Participate in ongoing training and professional development opportunities.

Your Expertise:

• Bachelors in Information Technology, Business or a related field preferred
• 3-5 years of experience in application support, with a focus on cloud services, HCM recruiting and/or SaaS platforms
• 3+ years in a hands-on application production support role working on triage, troubleshooting, and coordination on HRIS / ATS systems
• Understanding of end-to-end HCM recruiting processes (Workday)
• Proficiency in using Service Cloud, CRM systems, and support ticketing systems
• Experience in other 3rd party CRM tools
• Understanding of cloud computing concepts and architectures and familiarity with APIs, integrations, and common web technologies.
• Knowledge of database management and querying.
• Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
• Experience operating with SLAs in a client-facing role in a production environment
• Ability to work effectively as part of a team and collaborate with other departments.
• Highly organized with the ability to manage multiple cases and tasks simultaneously.
• Ability to work in an onsite office setting 100% of the time
• Flexible to work on-call schedule on weekdays and occasionally on weekends

Preferred Qualifications: 

• Experience with case management, automation, and service analytics in Salesforce.
• Intermediate SQL skillset
• Strong familiarity with Workday HCM and Salesforce Service Cloud
• Experience with reporting and metrics
• Strong expertise with rules-based automation, process documentation, and ITSM best practices (ITIL)
• Salesforce Service Cloud Certification
• Workday HCM Certification

We’ve got you covered:

• Competitive salary + performance bonus
• Unlimited paid leave
• 100% employer - paid healthcare benefits (medical, dental vision)
• Sick leave accrual
• 100% paid parental leave - up to 16 weeks
• $1,200 Learning & development allowance (annually)
• $1,200 Health & Wellness allowance (annually)
• Employee referral program
• 401k match up to 4%
• 12 paid holidays annually

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in Singapore and passing a complete background check.

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Service coordinator cum Admin

• Location: MIDVIEW CITY
• Working Days: 5 days, Monday-Friday
• Working hours : 830am-6pm
• Salary: $2500 and above (depending on experience)

Job scope:
*Answer phone calls and enquiries
*Maintaining, Prepare and arrange job schedules
*Liaise with clients & technicians for appoints
*Apply PTWs with Mall managements
*Maintaining client relationships and retention
*Preparing/sending invoices
*Maintaining company clients portfolio
*Tabulate Monthly sales/service reports
*Assist Accts to Follow up and chase payment
*Assist in Contract and quotation drafting

Assistant HR Manager

• 5 days, 8.30 am-6pm
• Salary: $4500 -$5500
• Location: Geylang, moving to Woodlands Senoko in 2026

Main job scope:

• Section Lead for Company payroll processing (around 600 headcounts)
• Calculate monthly incentives
• Responsible to ensure monthly payroll is on time, accurate and error free
• Generate payroll computation summary, bank and inter-bank Giro report for approval
• Ensure payroll reconciliation and upkeep good audit standards
• Upload payroll files for authorization
• Generate monthly payroll estimates and reports for Finance
• Responsible for monthly CPF submission
• Responsible for annual IR8A auto inclusion processing
• Prepare payroll worksheets for Annual Wage Supplement, Performance Bonus, Year End Sales Incentive, Length of Service Bonus
• Prepare payroll worksheets for annual salary increment
• Prepare promotion salary adjustment spreadsheet
• Generate annual leave carried forward report and accrual amount
• Generate data and figures in preparation for MOM Labour survey
• Generate data and figures for SNEF HR Indicators and Salary survey
• Generate data and figures for Department Statistics and SME Development surveys
• Responsible for HRMS updates, initialization and maintenance
• Responsible for HR Petty Cash Float
• Conduct the Monthly Office Meeting by collating department slides updates, prepare new hires introduction, purchase birthday cake and meals and, generate attendance list
• Responsible for Workmen Compensation Claims and Foreign Worker Medical Insurance Claims
• Update Referral Record and pay Referral incentives
• Conduct the Monthly Office Meeting by collating department slides updates, prepare new hires introduction, purchase birthday cake and meals and, generate attendance list
• Review payroll processes and implement changes
• Provide guidance to junior staff
• Assist in HR Project

Others:

• Assist with salary and benefits benchmarking exercise
• Assist to conduct employee survey
• Assist with talent acquisition and recruitment responsibilities
• Assist with the HRMS Project
• Generate monthly HR reports for management reporting
• Generate Purchase Request in NAV system

Requirements:

• Minimum Diploma in HR management and relevant studies
• At least 5 years work experience in payroll in F&B Chain

Job Description

• Research, develop, and manage an extensive international network of business partners and plan prospecting activities to help identify new business opportunities to drive client growth
• Draft company and client presentations, industry-relevant articles, and research reports
• Support client relationship management, including client due diligence and onboarding, documentation and reporting, and on-going support
• Research and analyse companies, individual securities, investment asset classes, industries, and market and economic trends, and prepare relevant reports
• Monitor the performance of existing and proposed investments and prepare or review periodic investor reports
• Participate in client portfolio construction

Job Requirement

• 3+ years of experience in the finance industry, including business development and/or investment management
• Degree in business, finance, or a related field, with knowledge of fund management, investments, and finance
• Excellent communication, organizational, and problem-solving skills
• Ability to maintain confidentiality and handle sensitive information with discretion
• Proactively anticipate, troubleshoot, overcome, and/or escalate client and product needs/issues
• Good team player with a strong willingness to participate and help others
• High sense of urgency and good time management to prioritize tasks

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Maltem Singapore is currently seeking a Business Data Test Analyst for our Wealth Management Client.

Summary :

• The successful candidate will be supporting ISPVM data ecosystem analytics and services products to review private market data strategy and the solution designed to improve synergy, collaboration and alignment across various teams within private market space.

Must Have Skillsets :

• Possess a degree in Computer Science/Information Technology or related fields.
• Data Centric focused is essential.
• Strong hands-on extensive experience in ETL SQL in DATABASE TESTING, preferably in the Financial or Investment industry.
• Strong understanding of Software Development Life Cycle (SDLC) and testing methodologies.
• Proficient in SQL.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Detail oriented with a focus on quality and accuracy.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Excellent analytical and problem solving skills.

• Contract Duration: 1 Year (Commencing January 2025)
• Salary: $4,500 per month

Key Roles & Responsibilities:

• Supports transport planning with report analytic to ensure internal and external stakeholder needs are achieved, and are cost effective based on required delivery date
• Provides transit time analysis to ensure accurate transit times are used in planning
• Provide daily support to manage the “real time challenge” of transport, to ensure balance with business needs and freight cost
• Supports the resolution of master data errors found in SAP or TMS, with support from the internal and external stakeholders
• Monitors the carrier performance with agreed KPIs and manages the carrier business review
• Support implementation of any new forwarder/carrier in accordance with QA standards, Service Level Agreements, SOP’s and Terms and Conditions
• Works with appropriate internal groups to update new lanes, rates etc. and manages spot bids and new lane carrier assignments

Knowledge, Skills & Experience:

• Diploma or Bachelor degree required
• 2-5 years of experience within supply chain; transportation planning and logistics within region preferred
• Experience working with a transportation management system preferred
• Strong communications skills and ability to work in a fast paced, global consumer goods organization
• Experience working in SAP preferred, or other ERP system

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Duration: 1 year

Location: Bugis

Working Hours: Monday - Friday 830am to 530pm

Responsibilities:

• Supports transport planning with report analytic to ensure internal and external stakeholder needs are achieved, and are cost effective based on required delivery date
• Provides transit time analysis to ensure accurate transit times are used in planning
• Provide daily support to manage the “real time challenge” of transport, to ensure balance with business needs and freight cost
• Supports the resolution of master data errors found in SAP or TMS, with support from the internal and external stakeholders
• Monitors the carrier performance with agreed KPIs and manages the carrier business review
• Support implementation of any new forwarder/carrier in accordance with QA standards, Service Level Agreements, SOP’s and Terms and Conditions
• Works with appropriate internal groups to update new lanes, rates etc. and manages spot bids and new lane carrier assignments

Requirements:

• Diploma or Bachelor degree required
• 2-5 years of experience within supply chain; transportation planning and logistics within region preferred
• Experience working with a transportation management system preferred
• Strong communications skills and ability to work in a fast paced, global consumer goods organization
• Experience working in SAP preferred, or other ERP system

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Mandy at 9640 2934 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin

Working Location: Jurong
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm

Salary: $2600 - $2700

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Job Purpose
To provide backroom support for Customer Service Operations, relating to policy payouts, dealing
with Policyholders, Distribution Representative and Financial Consultants. The successful candidate will be responsible for administering and managing policyholders and business partners’ request for surrender / policy loan / withdrawal. You will also be involved in our cheque-free initiative and other projects within the team.

The Job

• Verify and process applications related to Payments services team
  - Full and Partial Surrenders of Traditional and ILP plans
  - Policy FreeLook
  - Termination of term and A&H plans
  - Loans
  - Survival and Cash Benefits
  - Maturity and Annuity
• Handle general queries from touchpoints, policyholders and internal colleagues
• Liaise with other departments, including Bancassurance, Claims, Group Risk Management on
  payment services related cases
• Support the Unit and Section Lead in workflow documentation
• Adhere to the Compliance and Risk Management Framework, i.e. AML / Terrorists Financing /
• Fraud guidelines and ensure that transactions performed are within stipulated matrix;
• Escalate suspicious requests to seniors or Unit Head

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

• Position: Desktop Support Engineer (Band 1)
• Working Location: Tuas / Jurong / Changi (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2,600-$2,800

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

Job Description

• We are looking for someone to work as a senior consultant (Full stack Java developer), who are good in core Java, Spring boot, Angular, CICD, etc, related technologies.
• Be involved and participate in the overall application design & development lifecycle
• Key focus on coding and debugging.
• Collaborate with team - team player.
• Analyze, Define and communicate technical and design requirements
• Develop functional and sustainable systems with clean code
• Collaborate with multi-disciplinary team of designers, developers and system administrators
• Handle performance testing and present results for validating and analysis to Project Teams.
• Passionate about/experienced with open source and developer tools
• Exposure to containerized systems through tools such as Docker/Podman/Dockerhub/Docker-Compose
• The resource is expected to support on a 24/7 basis for L3 issues. This includes weekends and public holidays.
• Strong understanding in following technologies:
• Core Java (backend), Spring boot, Mircoservices, API, CI/CD, Angular, Cloud (preferred), etc.

Experience

• Minimum 5 years of working experience with Rest API services
• Minimum 5 years of working experience with Java frameworks such as (J2EE EJB, Spring, Microservices)
• Minimum 3 years of working experience with microservices framework and containers
• Working experience with any open source rule engine such as JBOSS Drools
• Working experience with any test automation tools is a plus
• Working experience with AWS Cloud is a plus

You will be an experienced senior business analyst with a proven track record in FX e-trading and/or e-commerce, who is an energetic self-driven individual, adaptable as the context determines, to take instruction and work autonomously; or to work collaboratively as part of a small team.

Key Responsibilities

• Write specifications/stories for systems and processes as required for specific projects or the continued evolution of components, interfaces and processes for all products within the eFX business line
• Manage and deliver specific work packages and projects
• Functional testing of enhancements in collaboration with the QA team
• Assist in the selection and implementation of vendor software.
  Develop and maintain good working relations with the business (front, middle and back office, Risk, etc.).
• Work with stakeholders to prioritise and keep them updated of progress, risks and issues.
• Update system and project documentation.
• Provide the necessary day to day support for production issues.
• Development through the design and maintenance of software, applications and IT systems.
• Analysis of business processes and identification of problems and appropriate IT solutions as well as support for functions in their resolution process. · Technical support for end users on the various applications. Ensure proper functioning and bugs resolution.

Analyze enhancement and propose solutions in collaboration with Architects, developers and business stakeholders.

Specifications, workload estimates, planning, test scenarios, release documentation. Coordinate user acceptance tests.

Monthly releases, following the team’s milestones for analysis, coding and testing.

Support the release roadmap in production.

Incidents and Requests management (business users and other IT teams)

Troubleshoot and fix issues/bugs.

Strong experience in Transaction and Regulatory reporting -EMIR refit, MAS Rewrite, JSFA, CFTC, Trax, etc…

This role manages Employee Health, Retirement, Risk, and Leave benefit programs within the APJ regions, working with external brokers and cross-functional teams (Compensation, FP&A, Legal) to ensure compliance and market competitiveness. Responsibilities include managing benefit enhancements, supporting new market setups and local integrations, optimizing benefit processes, and overseeing vendor relationships and service levels. The role also assists with pensions governance, handles escalated benefits issues, and supports M&A activities. Additionally, it manages long-term leave cases, implements leave policies, and ensures alignment with company guidelines and local regulations, while contributing to the global benefits budget planning process.

What you get to do in this role: 

The candidate will manage benefits and wellbeing programs in the APJ region.

• Management of Employee Health, Retirement, Risk, and Leave Benefit programs in APJ countries
• Collaborate with external brokers and cross-functional teams (Compensation, FP&A, Legal) to ensure compliance and seamless execution of benefit-related tasks
• Ensure market competitiveness by analysing market data, benchmarking surveys, and peer companies' benefit offerings
• Manage benefit enhancements, implement new benefits and new market setups, and support the integration of global benefit programs locally
• Identify and implement opportunities for process optimization in collaboration with the GP care team
• Manage vendor relationships, ensuring high service levels and monitoring performance.
• Support pension governance processes where needed
• Own escalated benefits issues, partnering with vendors and the Global People team to resolve problems effectively
• During the global benefits budget cycle, ensure recommendations for new programs are financially sustainable
• Provide administrative support for M&A activities, including due diligence and onboarding presentations
• Manage long-term leave cases (e.g., medical or disability), ensuring compliance with leave policies, and coordinate return-to-work planning with external vendors
• Implement and maintain leave policies in line with company guidelines and local laws and communicate updates to employees

Business analyst- Market Risk Business analyst

Key Responsibilities :

- Gather business requirements through proactive and regular engagement with business SMEs and stakeholders; and analysis of regulations, current process, data and systems

- Turn requirements into structured Business/Data/Functional analysis documentation

- Exposure to project documentation as such BRD, FRD, test cases etc.

- Ensuring consistency with risk architectures

- Develop recommendations on best practice and design solutions for process improvements

- Develop strategies for gathering, reviewing and analyzing data requirements

- Define test cases and execute testing in UAT

- Define impact assessment (IA) tests and execute in IA phase

- Provide business and data analyses on business and regulatory requirements for Risk.

- Perform risk analysis activities to support the risk business processes and functional architecture.

Skills Required :

- Understanding of systems delivery lifecycles and delivery methodologies

- Excellent analytical and problem-solving skills

- Professional experience as business analysis in risk management systems

- Strong attention to detail and accuracy and timeliness of delivery

- Good understanding and experience of VaR methodology, capital calculations and market risk concepts

- Appreciation of systems and data architectures in Risk, preferably in Market Risk

- Effective stakeholder management

- Independent and able to work with little supervision

- Ability to communicate successfully

- Team players with high integrity

- Financial Services change experience in market risk management and preferably within the Investment Banking environment.

- Track record of defining clear and comprehensive requirements

• Techno-functional role, working with other Business Analyst in project team to gather business, functional and technical requirements, translating into documentation for developers. Documents include functional specification document, data mapping specification, technical design document, process documentation etc.
• Experience in operations support of business applications to business users.
• Able to work independently with minimal supervision.
• Work with QAs to perform and document SIT and UAT.
• Assist project manager with project administration.
• Bridge communication between onshore and offshore team.
• Able to multi-task, meet deadlines and work in a fast-paced environment.
• Experience with SQL and API.
• Strong communication skills with good command of English.
• Good understanding of Project Management and Agile methodology.

Your new company

Join a dynamic and forward-thinking financial services firm that is committed to innovation and excellence. This firm pride itself on fostering a collaborative and inclusive environment where every team member is valued. They are dedicated to providing top-notch services to our clients and continuously strive to be at the forefront of the financial industry.

Your new role

As part of the Credit Risk team, you will play a pivotal role in reviewing credit limit applications, performing customer due diligence checks, and assessing portfolios to aid in management decision-making. You will monitor customer portfolio risk levels, enforce margin call policies, and identify key risks that could impact the Group. Additionally, you will liaise with internal and external stakeholders on debt recovery matters, maintain and update operational manuals, and prepare periodic reports for regulators and management. Your contributions will be crucial in ensuring the stability and growth of our financial operations, making this a highly impactful and rewarding role.

What you need to succeed

To succeed in this role, you will have:

• At least 2 or more years of working experience in the securities industry with exposure to Options and Futures
• Good command of spoken and written English and Chinese.
• Self-starter who can handle stress, work independently and autonomously under a quick and spontaneous environment.
• Proficient in MS Office applications.

What you will get in return

In return for your dedication and hard work, you’ll be rewarded with:

• Competitive compensation package including a competitive performance-based bonus structure and consistent career development
• Opportunities to work with a market leading team
• Involvement in various up and coming exciting projects
• A supportive and collaborative work environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new Governance position, please contact Jet Wong at +65 6027 2245 or email [email protected] for a confidential discussion on your career.

EA Registration No. R24124357

Company Registration No. 200609504D

EA License No. 07C3924

About Three Crowns

Three Crowns LLP is a law firm that was founded in 2014 by specialist international arbitration advocates in the belief that international disputes call for focused advice and advocacy. The firm engages primarily in complex, high-value disputes, and counts among its clients many industry leaders and sovereign states. The firm has grown significantly in each of its offices — London, Madrid, Paris, Singapore, and Washington DC — and now comprises over 160 people, including 18 partners. Across jurisdictions, it is regarded as a market leader.

The Role

The IT Senior Systems Analyst reports to the Senior IT Manager based in London. This role involves regular interaction with many of the firm’s partners, requiring comfort and ease in such an environment.

Primarily a day-to-day hands-on support role which includes limited management oversight and responsibility, the ideal candidate will have experience in a law firm environment, excellent communication skills, the ability to work under pressure while being approachable, and able to inspire confidence. The candidate ideally has experience in an ITIL-based support environment, leading local projects, and can analyse and resolve problems methodically and logically. The service desk function operates a ‘follow-the-sun’ model supporting customers across all regions.

Work hours are typically from 09:00 to 17:30. However, due to the international nature of the firm, flexibility is required to accommodate projects and Service Desk operations, including occasional international travel.

Responsiblities

• Day-to-day accountability for ensuring excellent service delivery firmwide.
• Acting as the first point of escalation of problems raised by the local team and customer related issues.
• Delivering end-to-end support in accordance with IT service management procedures.
• Deputise to the Senior IT Manager in his absence or during their non-working day.
• Identifying improvement opportunities and work with line management to implement programs that enhance Service Desk operations, customer satisfaction, and overall usage of the firm's technology products and services.
• Monitoring queues, calls, and interactions of the Service Desk, and escalations to ensure that all interactions and escalations meet established criteria.
• Proactively learning and training other staff members on new products and services.
• Ensuring that IT asset inventories are maintained, and records are kept up to date.
• Undertake the production and maintenance of technical documentation and articles for the knowledge base.
• Collaborating and manage third-party support and service vendors to ensure that the applications stay operational.
• Performing technical L1 and L2 support functions via phone, remote connection, and deskside visits, as required.

Skills and Knowledge

• A minimum of three years of experience within legal IT.
• Experience in incident, request, major incident, and problem management.
• Experience working within an ITSM tool, with reporting and monitoring skills.
• Experience with leading small improvement projects/initiatives.
• Solid technical knowledge of Windows 10, Teams, Active Directory / Azure AD, Exchange, Intune and Microsoft Office 365 suite.
• Knowledge of remote working technologies.
• Technical knowledge and support of video conferencing systems.
• Configuration, and diagnostics of a laptop, mobile device or tablet - familiarity with Lenovo and apple ecosystem is advantageous.
• Experience with legal industry applications – iManage, BigHand, Aderant, Intapp, Workshare, InterAction, and Template Management systems.

Personal Qualities

• Demonstrate strong customer service skills with the ability to empathise with customers, and to resolve conflicts.
• Demonstrate the ability to work independently.
• Self-starter and pro-active working practices.
• Excellent written and oral communication skills.
• Effective prioritisation skills with the ability to manage multiple high priority initiatives in a fast paced, highly technical environment.
• Excellent analytical skills.
• Successfully perform the administrative responsibilities of this position.

Experience Required

• 3-5 years of related experience
• Experience and deep knowledge in Sales Excellence, Business Planning, Sales Operations, and/or Finance
• Executive exposure and cross-functional stakeholder management
• Focus on providing process optimization by understanding the desired business outcome
• Deliver end-to-end deep data analysis and actionable strategic insights
• History of driving rigour and sales discipline
• Innovate to deliver standards which enable speed, efficiency and scale in the business
• Proven communication and collaboration skills
• Should have excellent experience in MS Excel (vLookup, Pivot Tables)

Experience Preferred

• Familiar with financials, pipeline, scorecarding, and other internal measurement tools
• Functional (Partner, Services, Sales, Marketing) knowledge
• Experience in Power Apps and Power BI

Education

• Bachelor's degree (B.S./B.A.) required and/or experience in relevant fields, e.g., business, marketing, information technology, operations, and finance.

About the role

Join our dynamic team at NTT DATA SERVICES SINGAPORE PTE. LTD. as a System Analyst (KYC/AML). You will play a pivotal role in supporting our organization's compliance and risk management initiatives within the Banking & Financial Services industry.

What you'll be doing

• Analyse and design solutions for Know Your Customer (KYC) and Anti-Money Laundering (AML) systems and processes
• Collaborate with cross-functional teams to identify and implement improvements to KYC/AML operations
• Perform system testing, configuration, and maintenance to ensure optimal performance of KYC/AML applications
• Develop and document standard operating procedures, user guides, and training materials
• Stay up-to-date with regulatory changes and industry best practices in KYC/AML compliance
• Proficiency in firewall, network, and security concepts to draft system diagrams and raise firewall connectivity
• Techno-functional skillset who can design technical solutions and operational processes

What we're looking for

• Relevant degree in Computer Science, Information Systems, or a related field
• Solid 8-10 yrs experience in Unix/Linux, Shell Scripting, SQL and database management is Must
• At least 6 years of hands-on experience in middleware (Apache, Jboss, and Maria database) installation, configuration and troubleshooting
• Strong understanding of KYC and AML regulations, processes, and systems
• Proficiency in analysing requirements, designing solutions, and implementing system enhancements
• Excellent problem-solving, critical thinking, and communication skills

We are looking for a highly skilled Business Analyst with experience in venture capital to join our team. The ideal candidate will have a strong background in business analysis, financial modeling, and market research, with the ability to analyze investment opportunities, evaluate business performance, and support strategic decision-making.

Conduct in-depth market research to identify emerging trends, investment opportunities, and competitive analysis.

Analyze financial statements, business models, and market data to provide insights on potential investments.

Prepare detailed reports, presentations, and investment proposals for senior management and stakeholders.

Work closely with the investment team to evaluate and track the performance of portfolio companies.

Develop financial models to assess business valuation, ROI, and risk analysis.

Assist in due diligence processes by gathering and reviewing relevant information and documents.

Collaborate with cross-functional teams to streamline investment processes and improve data accuracy.

Provide strategic recommendations based on data analysis to support business growth and investment strategies.

Stay up-to-date with industry trends, venture capital landscapes, and emerging technologies.

Bachelor’s degree in Business Administration, Finance, Economics, or related field. MBA or equivalent is a plus.

6+ years of experience as a Business Analyst, preferably in venture capital, private equity, or investment banking.

Strong knowledge of financial modeling, forecasting, and business valuation techniques.

Proven experience in market research, data analysis, and preparing investment proposals

Prior experience working with venture capital firms or startups.

Knowledge of emerging technologies and startup ecosystems.

Certification in Business Analysis (CBAP) or Financial Analysis (CFA) is a plus