As a Service Delivery Executive, Infrastructure Support, you will oversee the Integrated Services Desk team, serving as the primary point of leadership for desktop support operations. The Team Lead is responsible for ensuring prompt, efficient assistance to customers across a variety of IT topics and issues, while also maintaining high standards of service delivery. Key responsibilities include managing team performance, enhancing operational processes, and ensuring that service desk operations adhere to established standards and best practices

What will you do? 

• Leadership and Team Management: Direct and oversee the Service Desk team, ensuring high levels of technical support and customer service. Lead by example to motivate team members towards achieving individual and team objectives.
• Strategic Oversight: Develop and implement strategies to enhance the efficiency and effectiveness of first call resolution (FCR), including optimizing call and email response times. Evaluate team performance metrics and conduct regular review sessions to identify areas for improvement.
• Incident Management and Escalation: Oversee the process of incident classification, prioritization, and escalation to 2nd level resolver groups. Ensure a streamlined workflow and maintain clear communication channels between all involved parties.
• Quality Assurance and Training: Monitor and evaluate the quality of support provided by the team. Identify training needs and organise sessions to address skill gaps, ensuring the team remains proficient in the latest technologies and service management processes.
• Customer Relationship Management: Maintain a proactive relationship with customers, providing them with regular updates on incident resolutions and gathering feedback to drive continuous improvement.
• Reporting and Documentation: Generate comprehensive reports on team performance, incident trends, and resolution statistics. Ensure all incident documentation is accurate, complete, and adheres to service level agreements (SLAs).
• Crisis Management: Lead the response to critical incidents, ensuring swift action and communication. Coordinate with internal teams and stakeholders to minimize impact and conduct post-incident reviews to prevent future occurrences.

Responsibility

· Provide IT support and perform initial troubleshooting or escalate to our outsourced IT specialists for complicated cases, or provide alternatives to resolves the cases.

· Support HQ and project sites regarding IT-related issues.

· Monitor and maintain in-house networks and servers.

· Manage and maintain computer hardware and software systems, Inventory, and deployment to users.

· Upgrade, install and configure new hardware and software to meet company objectives.

· Create user accounts and set up email accounts for new staff.

· Perform diagnostic tests and debugging procedures to optimize computer systems.

· Document processes, as well as backing up and archiving data.

· Develop data retrieval and recovery procedures.

· Perform any ad-hoc assignment as instructed by superiors.

Requirements

· ITE, Diploma or Higher qualification in computer science, information technology, information systems, or related fields.

· Preferable with at least 1-2 years of relevant working experience in a similar role.

· Responsible, meticulous, fast learner.

Job Description

• Collaborate with cross-functional teams to identify and resolve production issues.
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Implement and maintain processes and procedures to improve production support.
• Provide daily, weekly, and monthly reports on system performance and issue status.
• Deployments during silent hours.
• Development work within the vendor product (about 10%-20% of time).
• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
• 2–4 years of experience in Production Support or related role.
• Strong technical skills in Java, SQL, UNIX, and scripting languages.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Bachelor’s degree in Computer Science or related field.
• Excellent problem-solving and analytical skills.
• Effective communication skills to collaborate with cross-functional teams effectively.
• Willingness to participate in on-call rotation.

about the company
Our client is a north america company specializing in electronics. They are seeking a sales support executive to handle order processing and coordinate deliveries. The company operates on a smaller scale and prefers a self-sufficient individual, as they do not engage in micromanagement.

details

• West
• M-F 8.30am - 5.30pm

about the job

• Order processing
• Handling customers' enquiries via email or phone
• Coordination of deliveries

skills and experience required

• Preferably individuals with at least 2 years of relevant experience

To apply online please use the 'apply' function, alternatively you may contact Noelle at noelle.ng(@)randstad.com.sg.
(EA: 94C3609/ R1982617 )

This role is about problem solving supporting trading applications and exchange connectivity for Global Derivatives Markets.

Joining an award-winning application support team, you will work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise.

You will work with the very latest technology in low latency trade execution across Global Exchanges, maintaining Linux server and Windows client applications across our global distributed architecture in both proprietary private cloud and in public cloud environments.

This is a technical role based in our Singapore Downtown office. supporting our global client base and working as part of a global team, in which communication is key – both with clients and with colleagues across multiple teams and time zones.

You will be required to:

● Respond promptly to support requests and enquiries from clients.

● Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.

● Support customers and resolve issues related to order management, risk management, exchange market data and exchange connectivity.

● Conduct in depth analysis of complex order and trade histories.

● Work directly with new customers to coordinate the deployment and configuration of the company’s trading applications.

● Manage distribution and installation of software enhancements and upgrades.

● Work directly with various exchanges and our software engineers to test and conform new software releases including UAT testing.

● Work with our infrastructure team to test and complete various server and network upgrade projects.

● Liaise with Stellar’s overseas offices to provide seamless 24-hour customer support.

About you

● Have a Computer Science, Engineering, or related technical degree.

● Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed and awk.

● You will have strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.

● Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.

● Willing to assume responsibility, making timely decisions including to escalate issues when appropriate.

● You will enjoy working with and exploring new technologies related to low-latency and algorithmic trading strategies. You will be able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.

● You may have previous experience supporting applications that connect to any of the major global derivative’s exchanges such as CME, EUREX, ICE, ASX, SGX or JPX and be familiar with various exchange protocols such as OmNet, ITCH/OUCH and FIX.

● Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.

● Knowledge of relational databases and SQL, any experience with bash or perl scripting and any exposure to public cloud-based providers such as AWS may also benefit you in the role.

How to Apply

Please email your CV to [email protected]

Location: CBD, Corporate banking

​​​​​​​​​​​​​​Responsibilities:

• Act as the main point of contact for internal bank customers, facilitating communication for CMD.
• Prepare timely management reports and statistics from various sources like EDP systems and credit files.
• Manage the Marketing Support Unit, providing administrative support to CMD officers, including:
• Preparing materials for Loan Committee meetings.
• Recording and forwarding legal documents to CAD.
• Conducting searches on ACRA, World Check, Factiva, and Fircosoft.
• Managing CAs due for review and coordinating target dates with AOs.
• Drafting letters to customers for financial statements and insurance renewals.
• Lead or assist in ad-hoc projects, including audit preparation, RAR, and Annual Budget coordination.
• Provide administrative support when needed.

Requirements:

• Degree holder with at least 1 – 2 years’ knowledge of credit administration, supporting banking loans
• Proficient in administrative tasks, strong in PC usage and Excel are essential
• Excellent communication abilities

** This Singapore-based position is opened to Singaporeans only.

Email: [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Nurul Amirah | Registration No: R22108940

Job Description & Requirements

• Support large scale IT infra environment
• Providing technical application/architecture support to infra and application teams; Assisting with system integrations and infrastructure
• Identifying and resolving technical issues; support day to day operations
• Provide operational support like shakedown, monitoring the availability of the applications, deployment, system health check, etc
• Attend to incidents and problem resolution within stipulated SLA
• Support SRs and changes; Follow the ITSM process
• Administer and maintain the system; Maintain availability and optimal performance of the systems
• Maintaining and updating technical documents and procedures
• Support and upgrade of software (IIS, .Net Framework, 3rd party monitoring tools, etc)
• Work with the vendor like Microsoft, IBM for upgrades/issues/analysis
• Interface with different stakeholders in the project (security team, customers, infra and application teams)

Requirements:

• Degree in IT, Computer Science or equivalent
• Minimum 5 years of IT support and programming experience in Windows Servers, IIS, .Net Framework,C#,VB, Asp.Net, PowerShell, Javascript
• Experience in monitoring, tuning and troubleshooting of IIS, .Net Framework related issues.
• Good understanding of server, Operating systems, network, firewalls, Load balancers, Active Directory, Database, etc.
• Good knowledge in ITIL
• Good troubleshooting and communication skills
• Able to work well in a team environment

Key Responsibilities:

Technical Support:

Provide Level 1 deskside support to troubleshoot and resolve hardware and software issues for desktops, laptops, and printers.

Address internet and broadband connectivity issues.

Perform routine user check-ins to identify and resolve any technical problems promptly.

Ticket Management:

Manage and escalate tickets using ITSM tools such as ServiceNow, Jira, and HP ALM.

Ensure timely resolution of user queries while maintaining SLA compliance.

System Setup and Deployment:

Configure and set up computer devices and software packages, ensuring systems are ready for immediate client use.

Assist healthcare professionals and staff in understanding and using hardware, software, and IT tools effectively.

Software Testing and Documentation:

Design and execute test cases and scripts to ensure software functionality and reliability.

Perform review testing, including functional and user acceptance testing (UAT).

Document software processes and user manuals for newly developed solutions.

Document and Data Management:

Manage physical and digital documentation, including scanning, sorting, and processing records specific to healthcare environments.

Ensure accurate and secure handling of confidential documents, particularly in healthcare operations and patient-related processes.

Healthcare IT Support:

Provide IT support tailored to the healthcare sector, including assisting with healthcare management systems, EHR/EMR platforms, and compliance with healthcare IT standards.

Address and resolve IT-related issues in healthcare facilities to ensure minimal disruption to critical operations.

Data Analysis and Reporting:

Conduct data reconciliation and trend analysis to support healthcare business operations.

Generate reports on system performance and operational progress.

Key Requirements:

Work Experience:

Have prior work experience in the healthcare sector, preferably providing IT support in a clinical or healthcare environment.

Familiarity with healthcare IT systems and compliance standards is a strong advantage.

Key Skills and Competencies:

Strong hands-on expertise in troubleshooting hardware and software issues.

Strong organizational and problem-solving abilities.

Knowledge of SDLC methodologies and IT deployment practices.

Educational Background:

Diploma in Financial Technology, Republic Polytechnic

Tan Peng Chin LLC, a medium-sized law firm, invites candidate (with or without any experience) for the position of Leasing Secretary / Leasing Support Staff to join its established and expanding Real Estate Department. We offer direct experience handling extensive leasing matters, with rewarding opportunities and a competitive and fair remuneration package.

Requirements:

• GCE "O" Levels / Diploma / Degree
• Proficient in MSWord and MSExcel
• Good command of written and spoken English
• Good attitude and must be open minded, committed and able to work in our team of dedicated and valued colleagues
• Good working speed and accuracy, with the ability to work under pressure in a fast-paced environment if necessary
• Experience in handling landlord and tenant leasing matters would be an advantage
• Experience in law firms is an advantage
• Intensive on job training will be provided

The CDD Business Advisory and Support (CDD-BAS) unit supports the Corporate & Institutional Banking (C&IB) and Wealth Management (WM) businesses on Client Due Diligence (CDD) related matters including:

• CDD documentation preparation required for client onboarding and periodic reviews
• Liaising with Business and Compliance units to address any gaps in the CDD reviews
• Monitoring of client accounts (including onboarding conditions, adverse news, documentation validity) and initiate trigger reviews
• Conduct AML/CFT related in-house surveillance reviews along with Business and Compliance
• Preparation of MIS (e.g. CDD statistics report)
• Initiation and implementation of process improvement and digital transformation projects to streamline current process for better efficiency.

CDD Analyst will work with Relationship Managers (RM) to:

• Obtain mandatory CDD documents from clients in the C&IB Business including Financial Institutions
• Perform name screenings on client and all relevant related parties via Factiva and OWC (World Check)
• Prepare CDD review pack (including CDD write up / assessment)
• Ensure that documents submitted for onboarding / periodic reviews / trigger reviews are in line with Bank’s requirements
• Assist in managing Customer Account Review Committee (CARC) meetings including drafting of agenda and Minutes after each meeting.

Job Content

Key Results

Oversee CDD Documentation

Preparation and Client Monitoring

Performance Measures

• Timeliness: Turnaround Time (TAT)
• Accuracy
• Achievement agaisnt standards
• Customer experience is positive

Main Tasks

• Perform name screenings activities
• Liaising with clients to obtain all required CDD documents
• Prepare CDD review pack (including CDD write up / assessment)
• Responsible for e-filing documents in relevant CDD depository
• Ensuring all documents are complete and gaps adequately addressed prior submission for approval

Job Requirements

Education

• The incumbent to have a poly or degree education as minimum
• Professional certifications in Compliance, AML such as CAMS

Experiences

• The incumbent to have aleast 2 - 3 years of banking industry experience in KYC / CDD or client onboarding (Audit, Risk, AML may also be areas of experience) in relation to Corporate and Financial Institutions CDD.
• Basic knowledge of CDD / Compliance / AML procedures and standards.
• Good understanding of MAS regulations and guidelines relating to Anti Money Laundering (AML) and Counter Financing of Terrorism (CFT)

Knowledge & Skills (Technical)

• Meticulous and detail oriented
• Problem identification and solving skills
• Good time management skills and adherence to deadlines
• Good verbal and written communication skills

Behavioural Competencies (Thinking, People & Self-Related)

• Demonstrate ownership of assigned tasks
• Motivated and confident
• Self-starter and independent
• Collaborative and Team player
• Adaptable to fast changing environment

Context:

• Data Solutions for Capital Markets IT (CMI) division which manages information systems for capital markets activities which includes Front Office (FO) booking platforms, Risk Management (RM) control and regulatory reporting systems, financial product and contract valuation systems, and much more.

Job Description:

• Contribute to IT initiatives for Antaes Asia clients.
• Delivery of comprehensive business analysis to provide solutions for business needs.
• Work with the project team including product owner, senior developers, architects, BA’s to deliver business requirements and improve business processes and systems.
• Work closely with stakeholders to define requirement and various artifacts around application development or enhancement.
• Specification of business rules for regulatory reporting, business operations and transformations.
• Functional design and testing of solutions.
• Maintenance and promotion of best practices around the data dictionary of the bank.
• Interaction with developers to define implementation specs
• Interaction with other IT teams to explain and communicate on Data services
• Assisting with the daily operations through Scrum, Jira and Kanban, techniques.
• Contribute to the promotion of Antaes services on top of assistance provided to clients.

Job Requirements:

• At least Bachelor’s Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies) or related Finance fields.
• At least 2 years of relevant experience (Data Solutions)
• Strong communication to bring consensus on requirements.
• Functional knowledge of financial products, capital market processes & regulatory reporting.
• Knowledge on the MIFID2/SFTR/EMIR / any APAC transaction regulatory reporting principles is desirable.
• Strong problem-solving skills with ability to think out of box.
• Excellent communications and proven documentation capabilities.
• Skilled in Data analysis using database queries (SQL/Oracle/Sybase), TSQL.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

Office Manager & IT Support

Fintonia Group is a Singapore licensed asset manager, combining a strong background in traditional finance with disruptive technology.

You will be joining a fun and fast-paced environment and will be working with a small team of seasoned industry professionals with experience working at top tier global investment banks and industry leaders.

Fintonia Group has launched the first Bitcoin tracker fund managed by a Monetary Authority of Singapore licensed fund manager, and has also obtained a provisional license from the Dubai Virtual Assets Regulatory Authority.

We are looking for a driven and experienced Office & IT Admin Executive to support Fintonia's administrative and IT requirements in Singapore and across our various offices. This role will suit a high performing individual who is well organised, technologically savvy and results focused. It is a part-time role that will be equivalent to 3 days a week in the office.

The Role:

The Office & IT Administrator is integral to ensuring that Fintonia Group’s office operations are efficient, professional, and aligned with our corporate standards. This role encompasses comprehensive management of physical and procedural office needs, along with overseeing key administrative projects that support our growth and operational excellence. This part-time position (3 days a week) is ideal for someone who is meticulously organized, proactive, and experienced in handling a wide range of administrative and executive support-related tasks.

Your responsibilities will include:

1. Office Management

• Maintain an orderly office environment that is conducive to efficiency and is in alignment with company standards.
• Manage all office logistics, including supply inventory control, procurement of office items, and the maintenance of office equipment and facilities.
• Oversee the setup and upkeep of office infrastructure, ensuring all spaces are functional and reflect the company’s professional image.
• Coordinate with IT support to resolve any technical issues and maintain office equipment such as printers, computers, and telecommunication systems.

2. Administrative Projects

• Initiate and manage administrative projects that improve office operations, such as office moves, layout changes, or the implementation of new systems and processes.
• Work closely with management to understand project requirements and goals, developing project plans that align with business objectives.
• Track progress, manage timelines, and ensure stakeholders are informed of developments and project outcomes.
• Evaluate the effectiveness of new processes post-implementation and make adjustments as necessary to optimize operations.

3. HR Support

• Support HR initiatives such as recruitment logistics, employee onboarding processes, and maintaining personnel records.
• Assist in coordinating HR activities and documentation, ensuring compliance with statutory regulations and company policies.

4. Information Technology Support

• Troubleshoot basic IT issues: Assist staff with the resolution of basic hardware and software issues, including setting up workstations, managing printer setups, and basic troubleshooting of office networks and connectivity problems.
• Liaise with IT vendors and support services: Serve as the primary point of contact for external IT service providers and vendors. Coordinate service calls and follow-ups to ensure effective resolution of more complex IT issues.
• Manage software updates and licenses: Oversee the installation and updating of software, ensuring all office systems are running the latest versions and maintain logs of software licenses and renewals.

5. Vendor and Stakeholder Relations

• Establish and maintain strong relationships with vendors and external partners to manage procurement and contracts effectively.
• Negotiate with service providers to secure cost-effective services and supplies.

Qualifications and Experience:

• Minimum of a diploma
• At least 7 years of professional experience in office administration or a closely related field, particularly in managing office operations and leading administrative projects.
• Strong organizational skills and meticulous attention to detail.
• Proficiency in Microsoft Office Suite and Google Enterprise Suite of tools and adept at learning new software tools.
• Excellent communication skills, capable of effectively managing tasks and prioritizing workload.
• Experience in supporting HR functions and familiarity with HR practices are advantageous.
• Mandarin language skills will be well regarded

Sales Admin Support

• Working Hour : 5.5 Days ( Mon -Fri 9am-6pm) , (Sat WFH 9am-1.30pm)
• Address : Ubi Rd
• Salary : $2500

Job scope :

• Attend to customer enquires relating to sales or sales operations
• Handle office administration matters such as application/renewal of work
  permits, worker insurance, etc
• Provide general office/administrative duties and assist various departments in the administrative job, such as letters preparation, copying, scanning, filing, data entry, etc
• Assist in typing of quotations, invoices and other documents
• Handle purchasing of stock/supplies required
• Manage sales enquiry log book paperwork

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

Do you have "control" and "Conduct" mindset? Are you able to notice the gaps and risks in a business process- and are ready to tackle it?

With bases in more than 65 countries, this international bank has opened up an integral position in their Corporate & Institutional Banking Team responsible for APAC.

This is a Global projects focusing on client onboarding and interactions across APAC. You will be working in a lean team of 4 to implement 'chats' and 'video conferencing' tools such as Wechat, kakaotalk, whatsapp, and Line.

The team is looking for a suitable candidate who is able to analyse business needs, risks, gap analysis, liaise directly with vendors, create and design processes, and relay designs to IT Team. This is NOT an IT role, this is a functional business analyst role.

Direct Responsibilities

• Acts as primary interface with business lines
• Collect, analyze and document business scenarios for the use of voice and chat channels
• Understand business interactions with clients and other external counterparties
• Identify risk and conduct scenarios and contribute to create the framework to address them

Technical (Must possess/Essential)

• Minimum 7 years of experience
• Have prior experience working with implementing recording and surveillance over voice and chat channel
• Have prior experience working with setting up controls
• Excellent soft skills- communications, critical thinking, finding a solutions, attention to details
• Languages: Fluency in Mandarin is a very BIG PLUS

Note: Contract role (12 months renewable upon performance)

If you are ready to take the next steps and work in a multicultural, supportive environment while being exposed to vast technologies and teams, then... apply now for this opportunity and immediate consideration.

Job Descriptions:

• Provide comprehensive support for freight operations, with a primary focus on air freight (95%), and secondary responsibilities for trucking (4%) and ocean freight (1%).
• Collaborate with 3PL warehouses, freight providers, and relevant stakeholders to resolve shipment issues, including documentation, cargo damage,discrepancies, and other related concerns.
• Respond promptly and professionally to stakeholders' inquiries, addressing shipment queries, issues, and providing necessary assistance.
• Manage service recovery efforts, including containment of escalations, conflict resolution, and conducting investigations to identify root causes.
• Oversee the performance of the 3PL transportation team and freight providers, ensuring that agreed-upon service standards and key performance indicators (KPIs) are met consistently.
• Assist in identifying and implementing enhancement requests related to both operations and systems, aiming to improve efficiency and service quality.

Requirements:

• A minimum of 5 years of work experience in a similar role.
• Must have experience in air freight operations support, preferably within semiconductor companies or handling semiconductor shipments.
• Proven experience working with forwarders, integrators, and premium service carriers.
• Solid working knowledge of shipment Incoterms, shipment liabilities, and claims processes.
• Ability to provide support during weekends for urgent shipments, particularly during peak periods (remote support is available).
• Strong communication skills, with the ability to respond professionally via email, meetings, and phone calls.
• Comfortable attending meetings with 3PL warehouses, freight providers, and global stakeholders.
• Willingness to travel to ALPS for warehouse visits, particularly during quarter-end periods.
• Availability and commitment to work hands-on during peak quarter months, which are in March, June, September, and December.
• Independent, responsible, resourceful, and a fast learner with a strong sense of urgency.

Good to Have:

• A diploma or degree in a related field is preferred.
• Knowledge of customs permits and Free Trade Zone (FTZ) requirements.
• Familiarity with the SAP system is advantageous.

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: L79YV6V5

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Remus Gan | Registration No: R21102972

Job Description

Responsibilities :

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

Required Skills :

• Intermediate knowledge and hands on experiences in SQL and Linux
• Minimum 1 year of experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Experience of Job scheduling, Kafka, and ActiveMQ..
• Exposure to the banking industry is advantageous.
• Dynamic individual with a thirst for learning.
• Strong team player with excellent interpersonal skills.
• Ownership-oriented with the ability to meet SLAs without compromising on work quality.

EA Number: 11C4879

POSITION OVERVIEW : Front Office Level 2 Application Support & Development

POSITION GENERAL DUTIES AND TASKS : Qualifications, Skills, and Experience Proven experience in Level 2 application support within the financial services or trading technology space. Expertise in front-office trading platforms and financial applications, such as ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies. Experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products. Strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI, ServiceNow, Remedy, JIRA) and the ability to resolve complex technical issues under pressure.

Technical Skills: Advanced troubleshooting and diagnostic skills, particularly within trading platforms, market data feeds, and trade execution systems.

Development / implementation experience Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress. Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration. Understanding of networking protocols and data feeds and how they interact with trading platforms. Experience with SQL and the ability to query databases to investigate data-related issues.

Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment. Ability to explain technical issues to non-technical stakeholders, providing clear instructions and updates. Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.

Problem-Solving Skills

Ability to think critically and solve complex problems, particularly in high-pressure situations. Proactive approach to identifying and addressing potential issues before they impact the project. Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.

Personal Attributes: Customer-focused with a passion for delivering excellent user support. Self-motivated, with the ability to work independently and as part of a team. Strong attention to detail and methodical approach to incident management. Ability to multi-task and manage a high volume of incidents simultaneously. This role typically operates in a fast- paced, high-pressure environment within a financial institution or consultancy.

Role: Production Support Engineer

x10 Positions

Work Location: Changi Business Park

We are seeking a dedicated Production Support Engineer professional to join our team to ensure the smooth operation of our systems and applications. The ideal candidate will have strong technical skills and be able to collaborate with various departments to support and maintain our software systems.

Responsibilities:

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Collaborate with cross-functional teams to identify and resolve production issues.
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.
• Provide daily, weekly, and monthly reports on system performance and issue status.
• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
• Deployments during silent hours.
• Development work within the vendor product (about 10%-20% of time).

Preferred Qualifications:

• Bachelor’s degree in Computer Science or related field.
• 2–4 years of experience in Production Support or related role.
• Strong technical skills in Java, SQL, UNIX, and scripting languages.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Excellent problem-solving and analytical skills.
• Effective communication skills to collaborate with cross-functional teams effectively.
• Willingness to participate in on-call rotation.

If you are keen, please send across your updated resume to [email protected] and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

The Oil Price Information Service (OPIS) is seeking an analyst to provide price assessments for the Asia fuels market and report news related to the solar industry. This position will be based at our headquarters in Singapore, and report to the Asia editorial director.

The successful candidate will be developing and expanding on existing coverage.

Responsibilities include:

• Serving as an analyst capable of providing weekly price assessments and market intelligence for the solar supply chain.
• This job will require the reporter to gather spot market deals from market participants through email, instant messaging and over the phone to verify the legitimacy of the transactions.
• Build relationships and maintain regular conversations with members of the solar industry.
• Maintain and expand internal solar database
• Participate and contribute to global solar team meetings
• Writing breaking news and feature stories
• Represent OPIS at industry events. (Travel is expected)

Requirements:

• Undergraduate degree, ideally with at least 2 to 3 years of working experience
• Must have superior copy-editing skills and an ability to meet deadlines.
• Applicant should be an analytical and motivated self-starter
• Possess a demonstrated ability to interact successfully with customers and collaborate with colleagues across different business units.
• Be able to work under tight deadlines and be detail-oriented.
• Proficiency in an Asian language will be considered a significant advantage

APAC Benefits:

• Comprehensive Insurance & Retirement plans
• Paid Time Off and Leaves
• Education Benefits
• Family Care Benefits
• Career Growth Programs
• Access to Dow Jones Products
• Employee Referral Program
• Employee Well-being Support & Fitness Programs

工作职责:

1. 对接客户服务、业务、运营、审计等部门，对用户提供的交易订单异议进行核实、说明;
2. 对接监控，分析监控掌握的风险用户和风险订单，并给出处置建议;
3. 检查仓单，主动掌握平台仓位概况，分析汇总仓位构成，提供每日分析报告;
4. 总结历史交易，主要分析:用户交易方式、用户交易流程、用户盈亏、可能存在的风险点，输出分析报告，并给出观察或处置建议;
5. 维护感兴趣用户名单，持续跟踪报告重点感兴趣用户的交易和行为，并输出每日跟踪报告;
6. 关注交易产品参数和品种的风险，并给出合理建议。

工作要求:

1. 本科及以上学历，金融、经济等经济管理专业优先;
2. 从事股票、外汇、期货、数字货币行业3年以上，工作岗位为风控、交易、做市等;
3. 丰富的交易金融经验，熟悉各类常规交易技术、交易机制和交易产品，能够独立分析交易心理和交易过程，还原用户的交易行为，对交易机制和交易产品的底层金融方面有一定的了解;
4. 熟悉交易财务风险，熟悉各种风险类型和处置方法，具有较高的风险控制理论基础，对风险敏感并能及时处理;
5. 具有较强的数理统计和分析能力，熟悉交易指标，能够从各种场景获取数据并进行分析总结;
6. 热爱学习，有较强的探索精神，能独立发现和总结规律，适应工作中遇到的新挑战;
7. 加分项:有一定的编程能力(sql, python)，能熟练使用PBI。

About Synechron:

Synechron Singapore is a leading consulting and technology services firm specializing in the financial services sector. Our Singapore office focuses on delivering innovative digital transformation solutions to top-tier banks, insurers, and capital markets. We cultivate a diverse and inclusive environment where talent thrives, offering opportunities for professional growth and development. With access to cutting-edge technologies, our teams work collaboratively to create impactful solutions that enhance operational efficiency and customer experiences. Synechron Singapore is committed to excellence and actively engages in community initiatives, making a positive impact in the region.

Our 14,500+ associates work across the globe at more with 100+ clients and 58 offices.

Position Title: System Analyst (Cards Disputes)

Software Requirements:

• Proficient in requirement analysis, effort estimation, and application solution design for Cards Core Issuing and acquiring processes.
• Familiarity with card payment networks and dispute management systems.
• Strong understanding of technical interface specifications and documentation.

Overall Responsibilities:

• Lead discussions with business and IT teams to gather requirements and prepare technical specifications.
• Document functional designs and work closely with Business Analysts, Architects, and end-users for application development and enhancements.
• Prepare functional solution documents and present them to stakeholders for sign-off.
• Review detailed technical designs, code, test strategies, and results; manage defect triaging.
• Guide users in setting up card parameters for new business initiatives, including products and pricing.
• Support users in the end-to-end reconciliation process.
• Collaborate with testing teams to support system integration, user acceptance, regression, and performance testing.
• Provide post-implementation support and address any immediate issues.
• Identify, escalate, and manage risks related to projects and processes.

Category-wise Technical Skills:

• Strong capability in requirement analysis and functional solution documentation.
• Ability to translate business needs into technical specifications.

Technical Proficiency:

• In-depth knowledge of CICS, COBOL, COBOL batch processing, JCLs, Easytrieve, VSAM, and other mainframe utilities.
• Experience with Cardlink/VisionPlus systems is preferred.

Testing & Quality Assurance:

• Experience in user acceptance testing, regression testing, and performance testing.

Collaboration Tools:

• Familiarity with project management and documentation tools to facilitate communication and project tracking.

Experience:

• Minimum of 8+ years of experience in System Analysis, particularly in the Cards Functional Domain.
• Proven experience in card payment networks and dispute management processes.
• History of working in large development organizations within a globally distributed environment.

Day-to-Day Activities:

• Conduct requirement analysis and document functional specifications for new card dispute functionalities.
• Facilitate discussions with business and IT stakeholders to align on project objectives.
• Review and validate technical designs and testing strategies.
• Guide users through parameter setup and reconciliation processes.
• Collaborate with technical teams to support various testing phases and ensure all critical functions are covered.

Qualifications:

• Bachelor’s degree in Computer Science or a related discipline.
• Advanced certifications in relevant areas (e.g., Certified Business Analysis Professional - CBAP) are a plus.

Soft Skills:

• Excellent communication and interpersonal skills for effective collaboration with stakeholders.
• Strong analytical and problem-solving abilities.
• Ability to thrive in a high-pressure environment and manage multiple tasks simultaneously.
• Strong organizational skills and attention to detail.

Position will be Onsite at customer location.

At Synechron we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote/onsite/hybrid work arrangement. Additional information about this work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Synechron can provide.

At Synechron, we recognize that diversity is essential to our success. We are committed to fostering an inclusive environment where all employees feel valued and empowered to share their unique perspectives. We embrace differences in race, ethnicity, gender, sexual orientation, age, religion, disability, and cultural background, understanding that these attributes enrich our workplace and enhance our service to clients.

Our initiatives aim to promote equal access to opportunities and ensure that diverse voices are heard. By championing diversity and inclusion, we strengthen our ability to innovate and meet the challenges of the financial services industry.

Position Summary: The Contractual Compliance Analyst’s primary role is processing complaints related to the Registrar Accrediation Agreement, Registry Agreements and Consensus Policies.

Key Responsibilities:

• Review and validate complaints, and engage with registrars/registries to ensure compliance with ICANN’s policies and agreements
• Conduct and support monitoring, outreach and enforcement activities
• Track and document compliance trending
• Recommend tools, documentation and process improvements
• Other duties as assigned or requested

Essential Job Functions :

• Understand the ICANN model and ICANN’s overall missions and goals
• Understand ICANN’s contractual scope and follow established processes and procedures in providing support for different compliance areas
• Work cooperatively within the Contractual Compliance team and across ICANN Org.

Qualifications/Experience :

• Bachelor's Degree required
• Minimum 1-2 years data analysis, complaint handling, contracts management or compliance related experience
• Experience in an international organization preferred
• Previous experience in financial planning, audit and accounting are welcome to apply.

Skills :

• Strong analytical and problem-solving skills
• Strong verbal and written communication and time management skills
• Ability to work independently and within a team environment
• Stakeholder focused
• Detail oriented
• Willingness to learn
• Flexible and able to thrive in a fast-paced, evolving environment

Looking for a motivated and dynamic individual to join a start-up hedge fund!

Who we’re looking for

• An independent and proactive worker with good communication skills
• A team player with high attention to detail and ability to work under pressure
• Ability to prioritize work with minimal supervision and good time management skills are essential
• A fast and keen learner with a great desire to take on new challenges

What you’ll do

• Managing the execution of orders and trade flow in a logical risk-controlled manner whilst always providing "best execution"
• Building and maintaining excellent relationships with internal teams and external service providers
• Providing timely and great customer service to existing investors and prospects
• Supporting all general matters of our company in Singapore
• Additional ad-hoc duties assigned by the managers

Requirements:

• Undergraduate or master's degree; or those with 3-5 years of work experience.
• Proficiency in listening, speaking, reading, and writing in both Chinese and English
• Knowledgeable in financial products and experienced in trading multi-asset classes
• Willing to work odd-hour shifts to provide coverage and be the key point of contact during these periods
• Working or internship experience is preferred, experience in the financial industry is a plus
• Familiar with general office software, such as Microsoft Office

All applications will be treated in the strictest confidence. The personal data provided will be used for recruitment purposes only.

We regret to inform that only shortlisted candidates will be notified.

Job Responsibilities

· Perform credit worthiness analysis and reviews for existing and new customers.

· Assess and approve credit limit requests and provide support for payment terms recommendations.

· Prepare monthly credit and market risk reports.

· Comply with established processes.

· Prepare monthly credit and market risk reports.

· Development and implementation of credit and market risk framework and policies.

· Perform full credit analysis and provide credit and payment terms recommendation.

· Execute the annual compliance plan under the direction and supervision of a senior compliance officer or team leader.

· Provide support to senior compliance officers in organising, designing and delivery of compliance training.

· Conducts regular assessments to determine whether policies are compliant with the law.

· Provide compliance advisory to business units and business functions.

· Other duties assigned by superior

Job Requirements :

· Candidate must possess a Degree in related field or equivalent

· Effective team player with at least 3-year experience in risk analysis / control management

· Good team player and problem-resolver

· Self-motivated and be able to work under pressure and have sense of urgency

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

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