Our client is a leading provider of maritime energy solutions.

• Oversee the Microsoft 365 environment to ensure optimal performance, security, and reliability.
• Monitor system health, troubleshoot issues, and provide support to users both remotely and on-site when needed.
• Work with internal teams to improve user experience and assist with onboarding/offboarding of employees.
• Manage IT hardware, software inventory, vendor relationships, and handle subscription billing.

Requirements:

• GCE O Level and above
• At least 2 years of experience providing L1 support in a mid-to-large enterprise environment with more than 100 employees.
• Hands-on experience as a Global Admin or in user administration, Intune management, and security management.
• Strong ability to troubleshoot issues with endpoint devices (Windows, Android, iOS) and resolve network-related problems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

You will be required to provide executive support in key functional areas of examination preparation and processing and system administration for the Student Management Systems. Your responsibilities will include but are not limited to the following:

Job Responsibilities:

• Collaborate with internal stakeholders to facilitate NP’s CETA graduation
• Verify the accuracy of certificates and transcripts.
• Handle the printing and distribution of transcripts.
• Provide administrative support for examination operations, including preparing exam packages and managing invigilation-related documents.
• Assist with graduation-related administrative tasks, such as coordinating event materials and managing logistics.
• Perform ad-hoc duties/ projects as required.

Pre-requisites:

• At least 2 years of working experience, preferably in one of these areas: educational programme management, statistics and IT
• Proficient in MS Office Applications with intermediate to advanced Microsoft Excel knowledge
• Experience using analytics software, e.g. Tableau, is preferred
• Good communications, people and customer service skills
• Excellent time management and multi-tasking ability
• High adaptability to changes in a fast-paced environment
• Resilient, meticulous and resourceful

Working Hours:

• Monday – Thursday: 8.30am – 6pm; Friday: 8.30am – 5.30pm
• 42 hours per week

Our client is a leading provider of maritime energy solutions.

• Oversee the Microsoft 365 environment to ensure optimal performance, security, and reliability.
• Monitor system health, troubleshoot issues, and provide support to users both remotely and on-site when needed.
• Work with internal teams to improve user experience and assist with onboarding/offboarding of employees.
• Manage IT hardware, software inventory, vendor relationships, and handle subscription billing.

Requirements:

• GCE O Level and above
• At least 2 years of experience providing L1 support in a mid-to-large enterprise environment with more than 100 employees.
• Hands-on experience as a Global Admin or in user administration, Intune management, and security management.
• Strong ability to troubleshoot issues with endpoint devices (Windows, Android, iOS) and resolve network-related problems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Working Days: 5 days/week – 44 hrs (3 shifts)
• Salary: $2,200 to $3,100
• Potong Pasir

Responsibilities

• Carry out the daily operational duties and supervise residents in their regular activities
• Assist residents with any difficulties related to day-to-day issues at Dayspring Residential Treatment Centre and ensure their welfare and safety
• Promote discipline among the residents and be a mentor/role model to them
• Assess, respond and handle crises or conflicts
• Carry out individual therapeutic interventions based on care plans by treatment team
• Participate in providing physical, emotional, spiritual, mental, educational, and social needs of residents

Requirement

• With experience in working with youth at-risk
• With basic processing and counselling skills
• With knowledge of common issues and disorders that appears in trauma and abuse
• Willing to work on 3-shift rotations and over weekend/Public Holidays

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Job Responsibilities:

• Collaborate with learners, course leaders, and stakeholders to facilitate the successful launch and completion of courses.
• Address learners’ enquiries and feedback related to courses and funding matters.
• Manage course applications, enrolments, billing processes, and all related correspondences.
• Follow up on outstanding Accounts Receivables.
• Maintain accurate learner and course records, and generate statistical reports in accordance with Records Management procedures.
• Review processes for automation
• Undertake additional duties and projects as assigned.

Pre-requisites:

• Meticulous and responsible in handling confidential documents.
• Good communications, people and customer service skills
• IT savvy with proficiency in Microsoft Office applications (Excel, Word).

Working Hours:

• Monday – Thursday: 8.30am – 6pm; Friday: 8.30am – 5.30pm
• 42 hours per week

• 5.25 Days
• Working location: Hillview
• Salary: $2,800 - $3,000 + Commission + Bonus

Responsibilities

• Understand the market and find new avenues to generate business to hit department targets
• Find new avenues of growth through long-term service contracts to augment ad-hoc business.
• Assist in preparing proposals and quotations for incoming enquiries
• Prepare information and assist the Manager with tender submissions
• Provide input and assist with new digital and traditional marketing campaigns
• Follow up on submitted proposals and work closely with the Manager to foster strong relationships with customers
• Create and track submitted proposals and report status to the Manager
• Develop an appropriate network of industry contacts and reach out with direct marketing tools
• Liaise with manufacturers of products to study problems, troubleshoot technical questions and relay information back to Manager
• Represent at trade exhibitions and events as required
• Accompany the Manager for client meetings as needed.

Requirements

• Proficiency in Microsoft Office
• Relevant work experience

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Our client is a leading provider of maritime energy solutions.

• Oversee the Microsoft 365 environment to ensure optimal performance, security, and reliability.
• Monitor system health, troubleshoot issues, and provide support to users both remotely and on-site when needed.
• Work with internal teams to improve user experience and assist with onboarding/offboarding of employees.
• Manage IT hardware, software inventory, vendor relationships, and handle subscription billing.

Requirements:

• GCE O Level and above
• At least 2 years of experience providing L1 support in a mid-to-large enterprise environment with more than 100 employees.
• Hands-on experience as a Global Admin or in user administration, Intune management, and security management.
• Strong ability to troubleshoot issues with endpoint devices (Windows, Android, iOS) and resolve network-related problems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is a leading provider of maritime energy solutions.

• Oversee the Microsoft 365 environment to ensure optimal performance, security, and reliability.
• Monitor system health, troubleshoot issues, and provide support to users both remotely and on-site when needed.
• Work with internal teams to improve user experience and assist with onboarding/offboarding of employees.
• Manage IT hardware, software inventory, vendor relationships, and handle subscription billing.

Requirements:

• GCE O Level and above
• At least 2 years of experience providing L1 support in a mid-to-large enterprise environment with more than 100 employees.
• Hands-on experience as a Global Admin or in user administration, Intune management, and security management.
• Strong ability to troubleshoot issues with endpoint devices (Windows, Android, iOS) and resolve network-related problems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Responsibilities:

• Coordinating & scheduling interviews, following up with the hiring managers and notifying candidates of the interviews outcome, conducting initial remote interviews and screening
• Assisting in onboarding of new hires
• Administrative duties
• Attending to calls, enquries and visitors.
• Conducting market survey and feedback on corporate employee benefits

Requirements:

• Minimum "A" Levels or Diploma awarded by a Polytechnic in Singapore
• University Undergraduates may apply
• Good communication & interpersonal skills

Install, upgrade, support and troubleshoot Windows 10 and Win 11 Office 365 and any other authorised desktop applications

· Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

Perform remedial repairs on computers, laptops, printers and any other authorised peripheral equipment

· Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels

· Safely package equipment for branches and arrange for the transport of the equipment

· Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that have authorized access to the network

Overview:

Vista Health is a Singapore based healthcare agency, ​specialising in healthcare and life sciences consulting for the Asia Pacific region, with clients across Asia Pacific, Europe and the US. Owing to continued growth and expansion, we have several opportunities to join our strongly motivated & high performing team. With a diverse mix of clients, including the global top 20 pharmaceutical, med tech and biotech companies, our work spans the full spectrum of therapeutic and disease areas, and a variety of research methods, providing challenge and variety for our team. Assignments typically require problem solving, accountability, critical thinking and strong communication.

The Lead for Data Analytics will play a key role in contributing to local, regional, and global projects involving data analysis, as well as in leading, advising, mentoring, and training junior team members. Reporting to a General Manager, the Data Analytics Lead will be responsible for ensuring analyses are distributed amongst data analysts to ensure timelines are met, within budget, and at the highest quality. The Data Analytics Lead will also be responsible for managing the time of each junior member, develop/update SOPs as needed, and continue to develop the talent of the team to ensure the latest methods are being used. As required, the Data Analytics Lead will also be involved in analysing a variety of healthcare data, which may include (but not be limited to) EMR, registry, claims or survey data, using appropriate statistical methods and carrying out interpretation and presentation of data analysis. Additionally, the Data Analytics Lead will also assist in the development of research study designs, study protocols, statistical analysis plans, final study reports, and publications, contributing to areas related to statistical analyses as well as reviewing Data Analysts work. The Data Analytics Lead will have the opportunity to contribute to business development activities via proposal development support & identification of new leads, and there will also be the opportunity to work cross functionally on projects outside pure statistical analysis, for example HEOR.

Duties and Responsibilities:

· Work on project teams in the development and delivery of consulting projects, including:

o Providing expert statistical and methodological advice to inform protocol and statistical analysis plan development for research projects

o Conducting statistical analysis of healthcare data using relevant software (e.g., R, Python)

o Providing expert advice and supporting junior team members on the analysis and pre-processing of healthcare data

o Contributing to the creation of team documentation & templates, e.g., programming requirements and specifications templates, data collection templates, QC plan

o Contributing to the development of macros to ensure efficient analysis and reporting

o Participating in the preparation of research manuscripts, reports, and presentations

o Keeping up-to-date with emerging statistical methodologies and healthcare trends

· Contribute to business growth by:

o Supporting proposals for new business opportunities, including the design and development of client solutions

o Contributing to client satisfaction via consistently strong project delivery

o Supporting new business opportunities through identification of follow-on work and new leads

Job Summary:
We are seeking a skilled and detail-oriented Business Analyst with expertise in derivatives, financial products, and market data. The ideal candidate will have a deep understanding of vanilla products and derivatives, their valuation/pricing approaches, and market practices. This role requires strong analytical, interpersonal, and communication skills to bridge the gap between stakeholders and technical teams effectively.

Key Responsibilities:

• Gather and document functional requirements from stakeholders and effectively communicate these to development and QA teams.
• Facilitate requirements workshops with stakeholders such as Front Office, Middle Office, and Finance users to elicit, validate, and prioritize business requirements.
• Lead and manage issues during UAT/Sprints, ensuring all requirements have proper traceability.
• Collaborate with Technology & Operations teams to deliver structured, well-thought-out solutions aligned with business needs.
• Act as a bridge between business users and technology teams to ensure seamless communication and understanding.
• Provide prompt responses to issues raised by stakeholders, leveraging business, operational, and technical expertise to recommend sound solutions.
• Support the development and implementation of solutions by coordinating with cross-functional teams and ensuring alignment with business goals.

Required Skills and Qualifications:

• In-depth understanding of derivative product characteristics, including product structures, valuation, and pricing information.
• Strong knowledge of vanilla products and derivatives, with familiarity with general market practices.
• Proficiency in the basic concepts of valuation/pricing approaches for vanilla products and derivatives.
• Knowledge of market data and its applications in financial analysis.
• Hands-on experience with scripting languages such as Python or Excel Macros.
• Master’s degree in Financial Engineering, Quantitative Finance, or related fields, or equivalent professional certifications such as CFA (preferred).
• Excellent interpersonal and communication skills, with the ability to engage with diverse stakeholders and facilitate discussions effectively.
• Strong organizational skills, with the ability to manage multiple priorities and deliverables in a fast-paced environment.
• A collaborative team player with a proactive and problem-solving mindset.

Preferred Qualifications:

• Experience working in financial markets, particularly in derivative products and valuation.
• Familiarity with Agile/Scrum methodologies and experience participating in sprints or UAT.

EA License: R1873481

Company EA License: 11C4879

Responsibilities

· Understand and assess the entire testing life cycle for Product implementation and the core life operating system including end-to-end quality checks.

· To perform user acceptance testing for product launches and product enhancements in accordance to business and operational requirements.

· To ensure proper closure of the entire testing process within the stipulated timeline and to report to the Supervisor of any issues

· To properly document and file testing artefacts and documents into retrievable repositories.

· To prepare test data, monitor testing progress and to log defects.

· Ensure proper closure of the entire testing process within stipulated timelines.

· Escalate gaps and defects or issues discovered during the course of executing the various test scenarios to the Supervisor and/or the Project’s UAT Test Managers and ensure correct reporting, analysis and resolution is obtained from IT.

· Work with Supervisor and/or the Project’s UAT Test Managers and IT in coordinating the execution of the agreed test conditions within the overall planned timeline.

Skills/Requirement

· Polytechnic diploma / University Degree.

· 1 year of working experience with BFSI domain will be an advantage.

· Preference for IT or Business related educational background.

· Strong problem solving and good analytical skills.

· Strong attention to details.

· Good time management and the ability to work to tight time schedules.

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

Job Description: Our company is seeking an experienced IT Business Analyst with expertise in Calypso. The ideal candidate will have at least 5 years of experience in a similar role.

Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements related to Calypso.
• Translate business needs into technical specifications and work closely with development teams.
• Configure and customize Calypso to meet business requirements.
• Conduct system testing, user acceptance testing, and ensure successful implementation.
• Provide ongoing support and maintenance for Calypso applications.
• Troubleshoot issues and provide solutions to enhance system performance.
• Stay up to date with industry trends and best practices related to Calypso.

Qualifications:

• Bachelor's degree in computer science, Information Systems, or related field.
• Minimum of 5 years of experience as an IT Business Analyst, specifically working with Calypso.
• Strong understanding of financial markets, derivatives, and trading systems.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.

If you are a skilled IT Business Analyst with a passion for Calypso, we encourage you to apply and join our dynamic team!

The candidate is will be able to

• delve deep into cyber intelligence and the motivations of the actors behind them,
• work in exciting special research projects with the rest of your global cybersecurity teams and
• uncover cyber crime and malware research topics.

Requirements

• 4-6 years in an active hands-on CTI role in the field
• Sectorial working experience in the public sector in Singapore
• Confident working in a client-facing environment

Financial Analyst (Business Process Outsourcing), East area

• East area
• START ASAP
• 6 months contract (Extendable and renewable)

Job description:

• Assist the Tower Supervisor in preparing for FCE readiness activities, including user acceptance testing, beta testing, and validation of work, while collaborating closely with the Accenture India team.
• Conduct month-end account reviews, including control account checks and adjustments of journal entries to ensure accurate clearing.
• Track the progress of the financial close process and review the BPO Journal Entry Dashboard to monitor task completion for assigned entities.
• Analyze the Overdue Items Report, follow up with the BPO team, and escalate overdue items when necessary.
• Facilitate pre- and post-close discussions with tower leads to review monthly and quarterly finance activities.
• Review and support journal entries and reconciliation processes.
• Generate BlackLine reports to assess account aging and value, conduct research, and collaborate with the BPO owner to address issues. Develop action plans to resolve R-items exceeding 60 days or $100K.
• Produce GL reports, perform trend analyses, and execute variance analyses.
• Compile and prepare the Tower Close Package, which includes variance analysis with commentary, a risk and issues log, and a balance sheet aging report (R-items).
• Monitor BPO performance against SLA requirements, escalating discrepancies and implementing corrective action plans (CAPs) with the BPO Management Tower Leads.
• Serve as a liaison between UPS stakeholders and the BPO team to address information requests and resolve queries effectively.

Requirements:

• Minimum Diploma or bachelor’s degree in accounting
• Possesses at least 5 years relevant experience in accounting or internal audit or public accounting in any industries
• Applies accounting theory and principles are mandatory

Interested applicants, kindly WhatsApp to 87511349 and email your updated resume to [email protected] and we regret that only shortlisted candidates will be notified

Yvonne Chai Cheng Man

Reg No: R23115356

EA License: 23C2060

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

We are a prominent single-family office, seeking an Senior Investment Operations Analyst to join our team in Singapore to manage a diversified multi asset investment portfolio for the family.  We are looking for an experienced individual to support the team in the administration of funds, performance reporting and wider operational support. 

The Role

Our team is small, so you will need to be flexible, pragmatic and solutions oriented.  You will be responsible for investment administration, specifically investment performance reporting, investment execution and custodian management.  Main responsibilities include:

Investment Performance Reporting

·         Prepare standard monthly performance reports including collation of external investment manager reports and valuation

statements.

·         Prepare quarterly performance reports, updating IRRs and multiples for illiquid funds.

·         Reconcile performance reports to custodian statements and management accounts.

·         Collate capital call/distribution notices and update illiquid funds records.  Reconcile outstanding commitments and

capital call amounts to the actual notices.

·         Prepare monthly reconciliation of cash flows to investment movements.

·         Prepare ad-hoc performance analyses including asset class attribution and external benchmark comparisons.

·        Use of Bloomberg to acquire market or index data.

Investment Execution

·         Oversee the full trade life cycle and ensure the team is aligned for authorizations.

·         Follow through on investment decisions ensuring accurate and timely execution by brokers and custodians.

·         Coordinate investment execution, eg completing subscription forms, compiling KYC documentation and obtaining

director signatures.

·         Liaise with the custodian to instruct investment subscription and ensure cash settlement.

·         Collate and review contract notes received directly from fund’s administrator and/or the custodian.

·        Manage transactions during the life of an investment, eg capital calls.

Custodian Management

·         Liaise with the custodian to ensure the provision of timely and accurate data on investments, including valuations, for

group financial reporting.

·         Review data input in the custodian’s custody/reporting system.

·        Reconcile fees charged by the custodian.

General

·         Drive management of large BAU items such as reporting and taking ownership of delivery timelines.

·         Provide day-to-day guidance, mentoring and training of juniors.

·         Take initiative to lead and drive projects, improving operational efficiency and investment reporting.

·         Liaise with members of the CFO team, auditors and administrators for the year end audit.

·         Liaise with Head of Internal Audit and external auditors to support internal audit of investment activities.

·         Develop and maintain positive working relationships across the company and other family office entities.

·         Commit to developing yourself within your role, undergoing training where necessary.

·         Proactively promote and maintain high standards at work – taking the initiative to resolve and/or draw attention to areas

that don’t meet required standards or any issues that arise.

Qualifications/Experience

·         Strong academic background with demonstrated analytical capabilities, detail orientated and excellent written and oral communication skills. These capabilities will be tested during the recruitment process.

·         Strong candidates will be undertaking or have completed further professional studies (for example CISI IOC).

·         Advanced excel skills and good knowledge of Microsoft Office.

·         Experience with Solovis would be helpful, but is not essential.

·       Experience of private markets would be advantageous, but is not essential.

Attributes

·         We are looking for a candidate who demonstrates the core values of the family office, someone who takes pride in using

their initiative, in being flexible and agile in times of change and who demonstrates integrity and loyalty to the family,

our colleagues and our stakeholders.

·        Excellent interpersonal skills are critical.  The right candidate will work well alongside both their London-based

investment colleagues and also their Singapore-based family office colleagues to deliver the best possible service to the family.

• Discretionary bonus scheme.
• CPF Contributions.
• Wellbeing flex fund.
• Hospital & Surgical Cover.
• Dental Insurance.
• Personal Accident Cover.
• Outpatient Clinical Insurance.
• Life assurance.
• 23 days holiday.
• Employee Assistance Programme.
• Access to product discounts.
• Campus perks - free barista coffee and lunch.
• Learning & Development allowance.

Thakral One is a technology consulting and services company headquartered in Singapore, with a pan-Asian presence. We focus primarily around technology-driven consulting, adoption of value-added bespoke solutions, enabling enhanced decision support through data analytics, and embracing possibilities in the cloud. We are heavily inclined towards building capabilities collaboratively with clients and believe strongly in improving grounded and practical outcomes. This approach is possible through our partnership with leading global technology providers and internal R&D teams. Our clients come from Financial Services, Banking, Telco, Government, Healthcare, and Consumer-oriented organisations.

We are looking for a proactive and skilled IT System Analyst to join a dynamic regional team within the Information Technology department. The role involves supporting a critical Regional Payment System that processes domestic payments for corporate clients across the region. The ideal candidate will ensure timely and high-quality delivery of system solutions while collaborating with various stakeholders.

Key Responsibilities

1. Technical Expertise:

• Provide subject matter expertise in system analysis and design.
• Develop technical specification documents based on functional requirements.

2. Project Support:

• Collaborate with project teams to ensure technical requirements are met.
• Assist with test plan preparation and execution for SIT and UAT.
• Manage defects and change requests, prioritizing with project teams to ensure timely resolution.

3. Documentation:

• Create and maintain comprehensive technical documentation.
• Ensure documentation accurately reflects system designs and functionalities.

4. Operational Transition:

• Facilitate the transition of systems from development to production.
• Support operation promotion tasks and ensure a smooth handover to production support teams.

5. Quality Assurance:

• Contribute to quality reviews and ensure adherence to established IT standards and governance.
• Guarantee deliverables meet quality objectives.

6. Production Support:

• Provide post-implementation support by investigating issues, identifying root causes, and implementing fixes or workarounds in collaboration with relevant teams.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related fields.
• Over 7 years of experience with expertise in payments system implementation and system analysis.
• In-depth knowledge of payment and settlement systems, particularly within the Asia Pacific region (e.g., CITAD, KFTC, FPS, NEFT).
• Experience with TCS BaNCS Payments product is a plus.
• Proficiency in Java/J2EE, Oracle DB, SQL, Unix/Linux, IBM WAS, and MQ.
• Familiarity with API development, hosting, management, and gateways.
• Strong analytical, troubleshooting, and problem-solving skills.
• Exposure to SDLC and Agile methodologies.
• Ability to work collaboratively with cross-functional and offshore teams.
• Excellent communication skills for stakeholder engagement.
• Self-driven, motivated, and able to work independently.

This role offers an exciting opportunity to contribute to the delivery and operation of key payment systems in a collaborative and fast-paced environment.

Responsibilities

• Responsible for the definition of requirements, including the creation and maintenance of Business Requirements, Detailed Specification documents and subsequent traceability to their corresponding Business Requirements
• Create and execute project work plans, incorporating people, process, and technology change across the Group
• Revision, as appropriate, to meet changing needs and requirements; identify resources required to deliver project and assign individual responsibilities; manage day-to-day operational aspects of a project and scope and produce financial forecasts/estimates
• Ability to determine red flags and judge the need for issue
• Able to meet timelines and turn around completed cases to meet service level agreements without compromising on quality

Skills/Requirement

• Work exposure in TM on different products, regions and well versed in AML regulations
• Self-driven, good interpersonal, communication and problem-solving skills
• Educated to bachelors degree level or equivalent qualification with at least 1+ years of relevant experience

• Working location: Hillview
• Salary: $2,800 - $3,000 + Commission + Bonus

Responsibilities

• Understand the market and find new avenues to generate business to hit department targets
• Find new avenues of growth through long-term service contracts to augment ad-hoc business.
• Assist in preparing proposals and quotations for incoming enquiries
• Prepare information and assist the Manager with tender submissions
• Provide input and assist with new digital and traditional marketing campaigns
• Follow up on submitted proposals and work closely with the Manager to foster strong relationships with customers
• Create and track submitted proposals and report status to the Manager
• Develop an appropriate network of industry contacts and reach out with direct marketing tools
• Liaise with manufacturers of products to study problems, troubleshoot technical questions and relay information back to Manager
• Represent at trade exhibitions and events as required
• Accompany the Manager for client meetings as needed.

Requirements

• Proficiency in Microsoft Office
• Relevant work experience

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

About the company

CGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia.

CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking, equities research, Shariah-compliant financing, fixed income, currency and commodities, structured products and prime brokerage services in over 15 countries and regions.

Along with its parent organisation China Galaxy Securities, a leading securities house in China, CGS International is trusted by more than 15 million customers globally.

Roles & Responsibilities

The successful incumbent will play an integral role in driving the Company’s overall strategies and initiatives and to support the Digital Platform’s roadmap, specifically to enhance and deliver the functions, features, and digital initiatives.

Job Responsibilities

The incumbent will be responsible for:

1. Handling of day-to-day operational tasks with quality standards and consistency

• Monitor, track and collect customer issues and provide system support to achieve customer satisfaction and frictionless experience on our trading platforms.
• Provide timely investigation of issues raised relating to online trading platforms, including dispute investigation and escalation.
• Perform change management activities such as raising JIRA tickets and providing timely customer communications and prompt updates.
• Monitor and ensure timely resolution of all customer issues in collaboration with relevant stakeholders (i.e. Client Services, Trading Representatives, Internal users, IT, etc).
• Manage service downtime, facilitate publication and communications of notices on all digital channels to clients and internal users.

2. Managing customer issues & system support

• Identify channel related issues and collate customer feedback.
• Perform first level investigation and resolve customer issues.
• Track and monitor issues to ensure timely investigation and resolutions.
• Liaise with vendor/service provider on customer resolutions in a timely manner.
• Prepare communications plan for online marketing campaigns and user engagement for service recovery.

3. Business process improvements on customer facing digital channels and functionalities

• Drive and execute process improvements and enhancements on all digital fronts with gold standards on customer and employee journeys.
• Monitor the Customers feedback/ratings on the digital channels to identify areas for improvement, define short term action points and long term fixes to remove pain points.
• Support Digital Channel’s projects and formulate new ways to improve and enhance the digital customer journey.
• Collaborate with cross functional technology & counterparties (including Operations, Client Services, Marketing, IT, Finance, Legal, Compliance, Risk, and others) to develop holistic, end-to-end digital solutions that fulfil customer and business needs.

4. Managing and being proactive in driving customer improvements initiatives

• Define business and user journey requirements for enhancements on online trading platforms to address user journey gaps.
• Prepare user requirements, functional specifications, process documentation, mockup screens and test scenarios/cases according to business requirements and objectives.
• Liaise with internal teams to ensure UAT testing, post-deployment verification.
• Ensure project timelines are met and scope performed according to requirements.
• Review, re-engineer and streamline existing processes in efforts to achieve process efficiencies, cost-savings and improved user experience.
• Prepare user training materials and user guide for user training.
• Formulate test strategies, perform and coordinate user acceptance testing with key stakeholders and seek for sign off.
• Provide post-implementation verification and support to ensure all issues are escalated and resolved in a timely manner.

5. Tracking of stats/data related to digital channels for periodic review

• Perform channel tracking and drive analysis through data.
• Use data to perform customer analysis and track customer satisfactions usage and pain points.

Job Requirements

To thrive and be successful in this role, you must have / be:

• Diploma holder and above preferably with knowledge and keen interest in technology and trading.
• Minimum 2 years’ experience in the trading platform support or technology industry
• Good understanding of Equities products, trading, and related processes.
• Experienced in performing user testing and verifications.
• Must be willing to work during Euro trading hours from 3pm to 12 midnight.
• Excellent communication skills and stakeholders management.
• A positive and can-do attitude in the work is a must.
• Able to work under pressure and fast paced environment
• May need to work beyond office hours, occasionally on weekends when required.
• Able to multi-task and prioritize work in alignment with Digital Platforms’ business objectives
• Customer-centric and think out of the box.
• Excellent analytical skills and problem solver.
• Self-motivated with a strong sense of ownership and accountability.
• Strong acumen in business process, requirements elicitation and documentation.
• Deliver results on time and with market standard quality.

Responsibilities

Develop an in-depth understanding of Incident Management Lifecycle

• Build the knowledge base and understand the various application service flow  product, and services

• Able to develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process

• Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels

• Liaise with L2 support groups to collaborate on the resolution of incidents and problems

• Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly

• Track update and resolve all assigned requests in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality

• Enhance technical skills through participation in ongoing training

• Able to communicate and work cordially in global team with teammate from different culture and in time zone.

• Ensure all incidents and changes are in compliance to ITIL and operation policy

• Be able to problem diagnose, quickly and efficiently by running and review application and network traces

• Supporting the Command and Control of all Critical and High priority incidents for Visa services

• Strive to enable the team to restore IT services as soon as possible using Incident Management techniques

• Timely communication/update to all stakeholders, including senior/executive management. transform technical detail into business language and meet OLAs.

• Drive Improvement of Service Quality by preventing future interruptions to service by way of Continuous Improvement via Problem Management interfacing with Global Problem Management & Support teams

• Ensure accurate logging of incidents in ServiceNow, producing incident summary reports/executive summaries, other reports, appropriate for use in post incident review or for formal internal/external customer review

• Ensure all functions adhere to all policies and procedures to meet the requirements of the Audit, Regulators and Compliance guidelines.

• Representation & Participation for the Major Incident team during operational meetings

• Ability to prioritize and multitask. Flexibility and adaptability in work approach

• Ability to communicate well and manage highly stressful situations during the Incident.

• Ability to work unsupervised and make decisions based on the policies and procedures

• This role may require Weekend On-call support.

• Role modelling Visa's leadership principles

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Join a major life insurer as a sales support for their Financial Advisory division and work with the sales leaders in ensuring all documentations including balance scorecards and fact find applications comply.

Key Responsibilities

• Perform checks on representatives’ fact-find forms.
• The checks are supplementary to what the sales leaders have reviewed.
• Pick out administrative errors including incorrect calculations, documentation inconsistencies and other administrative errors.
• Provide list of errors to sales leaders for their next action.
• Data entry of information into Excel for tracking and reporting purpose.

Experience

• Experience as a Financial Advisor or in sales admin support for Life Insurance
• Experience in reviewing fact find for Balanced Scorecard Framework is preferred but not mandatory

Company Reg No.: 201131609D | License No.: 24S2411 | Reg No: R1110891

About the job:

The successful candidate is to manage and drive special projects from end to end in accordance with the timeline and desired outcome, as well as plan, budget, oversee and document all aspects of the specific projects, while providing data analysis support. Work closely with the project management team to make sure that the scope and direction of each project is on schedule, as well as other internal stakeholders for support. This is a great opportunity to learn from and step into a leading on-demand food delivery experience!

Responsibilities:

• Support project management team in providing insights and data analysis to push projects
• Closely managing and driving projects, roadmaps, milestones, timeline and achievements
• Monitoring project KPIs, building and managing project dashboard to help evolve and define project vision and strategy coordination and completion of projects on time within budget and within scope
• Set deadlines, assign responsibilities and monitor and summarize progress of project
• Develop a detailed project plan to monitor and track progress
• Working closely with other departments to achieve best possible outcomes
• Perform risk management to minimize project risks
• Prepare reports for management regarding status of project

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Job duties:

• Liaise with Landlord on work permit application
• Support vendor and service delivery
• Maintain and support facilities by collaborating with contractors and vendors in adherence to all rules and regulations.
• Proactively attend to complaints or abnomalities and resolve the issues timely.
• Working closely with appointed Fire Safety Manager (FSM) to manage all fire safety matters of premises. Attend to all fire alarm activations and facility issues, identifying the cause with follow up reporting on a timely manner.
• Carry out routine inspection to look out for defects and mechanical & electrical faults. Coordinate or administer works to ensure all faults and defects are attended to and rectified.
• Maintain proper administration and documentation to support all maintenance activities and projects.
• Attend to facilities maintenance within Singapore office.
• Support receptionist
• Any other ad-hoc duties as assigned.

Requirements:

• At least 2 years of relevant working experience in facility management or related fields is preferred.
• Diploma in Facilities Maintenance and or Engineering or equivalent.
• Certified Fire Safety Manager will be an added advantage.
• A hands-on person who has knowledge of basic handyman work (eg. changing of lightings, troubleshooting electrical appliances, putting up of festive decorations, housekeeping etc.) and enthusiasm to be on the ground.
• Able to communicate and collaborate effectively with contractors/ vendors, as well as all office staff.

Person Specification

Skills

Client Focused

• Personable and engaging

• Communicates effectively and efficiently to internal and external stakeholders

• Build relationships and networks with both internally and externally wherever possible

• Demonstrates strong customer focus

• Demonstrates ability to work effectively with others

• Constructively handles disagreements to reach a resolution

• Ability to work with diverse groups/ personalities

Innovative

• Open to innovative ideas/ experiences and ability to create new ideas, approaches or insights

• Seeks opportunities for improvements

• Handles situations and problems with innovation and creativity

Dynamic & Competitive

• Demonstrates high levels of energy in seeking out and achieving new goals

• Goes that “extra mile”

• Is a self-starter

• Shows evidence of being comfortable working in fast paced or pressured environments

• Enjoys a challenge and is able to escalate

• Does not give up easily

Open & Communicative

• Adapts communication style to suit audience

• Projects personal credibility

• Interacts confidently without being overbearing

• Ability to work effectively in a high pressure environment

• Keeps emotions under control in difficult situations

• Handles criticism constructively

Professional Integrity

• Able to demonstrate honesty, integrity and professionalism

• Promotes loyalty to TP ICAP and its principles

• Works ethically and shows respect for both professional and company values

Effective

• Excellent attention to detail, highly organised with a proactive approach

• Strong analytical ability and problem solving skills