• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
• Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
• Work with development and product teams to resolve complex issues and keep stakeholders updated.
• Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Requirements:

• Diploma in Cyber Security or equivalent.
• At least 2 years of relevant working experience.
• Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP/IP and DNS.
• Comfortable to work 24x7 standby shifts.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Duties & Responsibilities:

• Design, develop and implement technical solutions and integrations supporting business processes while keeping the big picture and technical architecture in mind
• Ability to develop working Proof of Concepts with limited direction, while utilizing best practices and industry standards
• Support Hologic’s Integration Hub (MuleSoft and Azure) – layered API architecture orchestration, loosely-coupled event driven integrations utilizing publish/subscribe and/or request/response model
• Review and optimize proposed Oracle EBS custom solutions and extensions following best practice procedures and coding guidelines
• Monitor EDI transactions with customers, suppliers, and 3PL’s when necessary, troubleshoot and resolve production issues and perform root cause analysis
• Participate in the design, setup, and testing of Oracle EBS, integrations (between internal applications and with partners) to appropriately support business requirements
• Plan and conduct thorough program testing, which includes user acceptance and sign-off of specific solution
• Investigate new technology, methods, systems and services for scalable, secure, and reliable data distribution and management
• Change-Release Management of bug-fix/enhancements
• Communicate progress on system support issues and projects implementation to management and user groups
• Manage vendor relationships to achieve required functionality and support
• Manage priorities and expectations of user requests and assigned project
• Assist users in maintaining training and procedure/process documents

Qualifications

• Bachelor’s degree and at least 8 years of experience in software development.
• 6+ years of experience with Oracle E-Business Suite Applications, with an emphasis on interfaces, extensions, eCommerce, and EDI.
• 3-5 years of experience supporting Enterprise Integrations on middleware platforms (MuleSoft, Boomi, webMethods, Oracle SOA Suite), including ESB/ISB, API and web services development, SOAP/REST, event driven Publish/Subscribe model.
• Experience with API development in Cloud services platform such as Azure and Amazon Web Services – API Management, Logic Apps, Service Bus, Event Grid, is a big plus.
• Strong understanding of the Oracle E-business suite datamodel
• Strong understanding of GHX products.
• Ability to learn new applications and development tools.
• Ability to work independently and as part of a larger program.
• Ability to manage time and workload on multiple projects/initiatives.
• Must have strong analysis, design, and project management skills
• Must have good customer interaction, training skills and outstanding written and verbal communication skills.

Education

• BS in Computer Science or equivalent experience

Location: Singapore, Hybrid working arrangements

About Play Ventures

Play Ventures is a leading global venture capital firm specializing in early-stage gaming, consumer, and technology startups. We closed our third flagship fund at $140 million in October 2024, bringing our total assets under management to $450 million. Our investment focus includes mobile free-to-play games, playable consumer apps, gaming and consumer infrastructure, AI tools and next-generation distribution channels. We are committed to partnering with visionary founders to shape the future of interactive entertainment.

The Role

As the Research Senior Associate / Research Analyst, you will work closely with the Play Ventures investment team to explore new markets, uncover investment opportunities and support our strategic efforts. You will be starting up the research function within Play Ventures which gives you the opportunity to build a team around you in the future if and when the need arises. You’ll also be instrumental in deepening our understanding of the gaming and consumer ecosystem and adjacent spaces, from emerging technologies to innovative business models. This is a unique opportunity to contribute to a high-impact venture fund while developing expertise in gaming, consumer, and technology markets.

You Will

• Research and analyze markets to identify trends and opportunities related to our current investment focus, and help to identify potential future interest areas
• Evaluate companies, products and technologies that will help inform our investment strategy, creating concise market maps and actionable insights.
• Support the investment team in developing investment theses, conducting research on companies, including competitive analysis and expert interviews, case studies, etc.
• Stay up-to-date on global affairs and industry developments, surfacing key insights and sharing knowledge across the team which may include creating reports for internal and external sharing, presentations, workshops, etc.

You Need

• 3-5+ years of experience in market research, consulting, investment analysis or a related role
• Experience with research and analysis tools including PitchBook, Crunchbase, Newzoo, Sensor Tower, Preqin, Bloomberg, Dow Jones and Excel for market analysis, competitive insights and data visualization.
• A strong interest in gaming, consumer tech or emerging technologies.
• Ability to approach and lead research on a market or segment of interest both from a top-down approach and a bottom-up approach, with minimal direction and instruction
• Analytical and robust quantitative and qualitative research skills.
• Strong communication skills with the ability to synthesize complex data into clear insights and collaborate effectively in a distributed team.
• Self-motivation and entrepreneurial spirit, with the ability to drive and manage multiple priorities independently.

Play Ventures believes that diversity drives innovation. We encourage applicants of all backgrounds to apply.

• Prepare and implement commercial contracts and relevant documents (including trading, hedging and shipping contracts)
• Make sure the organisation’s contracts and documents are accurate and well maintained in a systematic database

Requirements:

• Diploma in Business/Finance/Maritime or equivalent
• At least 1 years of experience in Oil Trading industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities: 

• Data Governance Policies and Standards: Establishing clear policies, standards, and procedures to ensure consistent and high-quality data across the organization. 
• Data Quality Management: Monitoring and assessing data quality through processes such as profiling, validation, and cleansing. Collaborating with data owners and stewards to define and enforce data quality standards promptly. 
• Data Classification and Security: Classifying and labelling sensitive data elements and collaborating with security and compliance teams to enforce data protection policies. Implementing and monitoring access controls to ensure data security and confidentiality.
• Stakeholder Collaboration: Working closely with internal stakeholders from cross-functional teams to understand data requirements and business processes. Acting as a liaison between business and technical teams to promote a collaborative approach to data governance.
• Data Compliance and Auditing: Ensuring compliance with relevant data protection regulations, industry standards, and internal policies. Conducting regular audits to assess adherence to data governance policies and recommending improvements as needed. 
• Data Visualisation: Build and implement data visualisation of reports and dashboards for management and business users. Create summaries and reports highlighting key findings with a focus on market dynamics and industry trends.

Job Requirements

• Bachelor's degree in a relevant field (e.g., Information Management, Computer Science, Business Analytics).
• Proven experience in data management, or a related role.
• Strong understanding of data quality and data classification concepts.
• Familiarity with data protection regulations and industry best practices.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across departments.
• Familiar with data visualisation tools.
• Analytical mindset with attention to detail and problem-solving skills

Applicants who are keen to apply, pls send your resume to : [email protected]

Title: Systems Analyst

Salary range: 14000 - 16000

• Project Description:

Client is one of the well-established banks in APAC. They are committed to building and maintaining world-class IT applications and infrastructure.
They are currently looking for a business analyst who can support and manage regulatory changes as well as implementation of new jurisdictions on Axiom.

• Responsibilities:

• Analyse regulatory reporting guidelines and reporting templates to understand what is expected by regulator
• Elicit business requirements from business users and capture it in BRD, FSD
• Perform data mapping analysis to understand the availability and quality of data.
• Manage project scope and requirements throughout the project lifecycle;
• Perform functional testing before start of UAT
• Provide UAT support, analyse and resolve issues identified during user testing
• Resolve functional and technical issues related to business applications.
• Provide input to technical design decisions and business application strategy.
• Establish and maintain communication with IT and Business Stakeholders, ensure regulatory reporting requirements are properly addressed on all levels of system and procedural changes

• Mandatory Skills Description:

• Overall 10+ years of experience out of which 4 years - in Axiom
• Exposure to APRA , MAS, COREP, FINREP, Basel, LCR, NSFR reports
• Prior experience with taxonomy
• Equipped with the technical expertise to help client address challenges in implementation (driven based on good understanding of regulatory, regulatory guidance, integrating new returns and products form internal systems to third party Reg service providers (abacus, adenza etc))
• Extensive experience working in Agile environment with ability to adapt quickly and work under pressure
• Ability to drive results keeping the long-term strategy as the focus.
• Ability to think strategically, see the big picture and quickly grasp complex dependencies
• Ability to focus on continuous improvement, cascading the values to the team
• Ability to clearly communicate complex technical ideas, regardless of the technical capacity of the audience
• Strong facilitation skills, presenting technical information to diverse non‐technical stakeholders and engaging with senior executives.
• Excellent communication skills with the ability to build and maintain positive relationships at every level of the organisation
• Ability to build, motivate and grow effective teams

At Kydon, we are a collective of individuals who adhere to the notion that education can enhance human potential. Each knowledge, skill, experience, or epiphany is achieved one-by-one. Learning fosters the soul, enhances the mind, and strengthens the hands for the work. As an individual, business and community, value is instilled through learning.

In this era of accelerated digitalization, the channels for learning and modes of learning delivery have undergone substantial growth. Our objective at Kydon is to harness technology and innovation to provide the most effective training and learning solutions for organizations and individuals who train and teach. We aspire to be their leading learning partner, fostering positive impact and difference in our world.

We are currently seeking a Business Analyst to join our team. The Business Analyst for the Solutions Team at Kydon plays a pivotal role in driving the development and implementation of cutting-edge learning and workforce development solutions. This role involves working closely with clients, internal stakeholders, and technical teams to analyze requirements, design functional solutions, and ensure seamless delivery of impactful projects. The Business Analyst will be instrumental in translating business needs into technical specifications, enhancing Kydon’s product offerings, and supporting client success.

Key Responsibilities

Client and Solutions Alignment

• Engage with clients to gather and document requirements, ensuring alignment with their learning and workforce development goals.
• Translate business needs into detailed functional and technical requirements for the development and delivery teams.
• Develop solution designs and proposals that meet client needs and align with Kydon’s strategic objectives.

Project Support and Delivery

• Collaborate with the project team to ensure requirements are clearly communicated and understood by all stakeholders.
• Assist in planning and coordinating project timelines, deliverables, and milestones.
• Conduct testing and validation to ensure solutions meet client and business expectations.

Business Process Analysis

• Analyze client business processes and identify areas for improvement and optimization.
• Design workflows, use case scenarios, and process maps to support solution development.
• Provide insights and recommendations to enhance operational efficiency for both clients and internal teams.

Stakeholder Communication

• Act as a liaison between clients, the Solutions Team, and technical teams to ensure smooth communication and project execution.
• Facilitate client workshops and presentations to gather feedback, validate requirements, and demonstrate proposed solutions.
• Prepare comprehensive reports and documentation to keep stakeholders informed of project progress.

Continuous Improvement

• Monitor industry trends and best practices in learning and workforce development to inform solution designs.
• Provide feedback to the product and development teams to enhance Kydon’s solutions portfolio.
• Identify opportunities to standardize and improve internal processes within the Solutions Team.

Qualifications and Skills

Education and Experience

• Bachelor’s degree in Business Administration, Information Systems, Education Technology, or a related field.
• 2+ years of experience in business analysis, solutions consulting, or a similar role (experience in EdTech, LMS, or SaaS solutions is a plus).

Technical Skills

• Proficiency in business analysis and process mapping tools (e.g., Lucidchart, Visio, Jira, Confluence).
• Understanding of software development lifecycle (SDLC), Agile methodologies, and solution delivery frameworks.
• Familiarity with learning technologies, workforce development tools, or LMS platforms is advantageous.

Soft Skills

• Strong analytical and problem-solving abilities with a keen eye for detail.
• Excellent communication and facilitation skills to engage effectively with clients and cross-functional teams.
• Ability to manage multiple priorities in a dynamic and fast-paced environment.
• A proactive and collaborative mindset focused on delivering value to clients and stakeholders.

If you have what it takes to do well in this role, please write in with your CV and cover letter.

We regret that only shortlisted applicants will be notified.

Stakeholder management

At regional level:

Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to:

• Collect, analyze and document business scenarios for the use of voice and chat channels
• Understand business interactions with clients and other external counterparties, and their expectations when communicating
• Identify risk and conduct scenarios and contribute to create the framework to address them, including user awareness and consequence management
• Establish and enforce a clear RACI with all stakeholders on the execution of their processes and controls

Drive IT teams (Voice, Chat, Archiving, Digital Working, IT Support, Access Management) to guarantee their delivery of:

• Robust technical solutions meeting business and client demands, whether internally developed or relying on vendors
• Technical controls around proper archiving, security and surveillance of channels

At global level:

• Prioritize and plan with global teams the solutions expected by APAC within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks
• Obtain validation of APAC plans by global stakeholders through the established governance

Project management

• Track functional aspects of projects: business cases, operational controls, conduct risks and scenarios, legal requirements, awareness & training
• Maintain synchronization with global and regional IT teams on their deliveries of archiving and surveillance solutions as well as technical controls to mitigate IT risks
• Report progress and address project risks and issues with senior management
• Contribute to providing regular updates in monthly steering committees and ad-hoc presentations

Competencies (Technical / Behavioural)

Soft Skills

• Excellent interpersonal skills: verbal and written communication, listening skills, negotiation skills, ability to reach a consensus with multiple parties
• Attention to detail to guarantee the accuracy and completeness of information presented to management
• Anticipation and analytical skills reflected in a thorough analysis of usage scenarios and corresponding risks, processes and controls
• Strong ownership of deliverables and outcome translating into proactive stakeholder, action and problem management

Technical Skills

• Understanding of core banking businesses (Global Markets, Corporate Finance, Transaction Banking, Wealth Management) and interactions between front-officers (Sales, Relationship Managers, etc.) and their clients and other counterparties
• Familiar with the technical set-up, usage, recording and surveillance of voice and chat communication channels which are most popular in APAC and globally. Knowledge of end-to-end technical flows into archiving and surveillance back-end systems
• Very comfortable with the use of Office tools to draft process and SOP documents, analyze data and track metrics, and present clear and concise updates and executive messages to senior management
• Fluency in Chinese Mandarin is a plus

Position Summary:

We are seeking a detail-oriented and analytical Product Analyst Intern to join our dynamic team. The intern will assist in collecting and analyzing data, identifying trends, and helping to make data-driven decisions to improve our product offerings.

Candidates who are able to commit for a full-time internship anytime from Feburary 2025 onwards are strongly encouraged to apply.

Key Responsibilities:

• Gather data from various sources including user feedback, sales data, and market research;
• Create detailed reports and presentations to communicate findings and recommendations to the product management team;
• Conduct research on market trends to provide insights for product development and strategy;
• Collaborate with product managers and developers to understand product requirements and assist in the product development lifecycle.
• Assist in the design and execution of user tests to gather feedback on product features and usability.
• Monitor and analyze product performance metrics, identifying areas for improvement and opportunities for growth.
• Work with cross-functional teams including marketing, sales, and customer support to ensure product success and alignment with business goals.

Qualifications:

• Currently pursuing a degree in Business, Marketing, Economics, Statistics, Data Science, or a related field.
• Proficiency in data analysis tools such as Excel, SQL, or other statistical software is required.
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.
• Prior internship or project experience in product analysis or a related field is a plus.

Role Summary

Our client is engaged in a program covering the implementation of recording and surveillance for selected voice and chat channels, and the set-up of required controls, and require an experienced consultant with strong business driven mindset to assist in the delivery.

Main Responsibilities

Stakeholder Management:

Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to:

• Collect, analyze and document business scenarios for the use of voice and chat channels.
• Understand business interactions with clients and other external counterparties, and their expectations when communicating with client.
• Identify risk and conduct scenarios and contribute to create the framework to address them, including user awareness and consequence management.
• Establish and enforce a clear RACI with all stakeholders on the execution of their processes and controls.

Drive IT teams (Voice, Chat, Archiving, Digital Working, IT Support, Access Management) to guarantee their delivery of:

• Robust technical solutions meeting business and client demands, whether internally developed or relying on vendors.
• Technical controls around proper archiving, security and surveillance of channels.

• Prioritize and plan with global teams the solutions expected by APAC within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks.
• Obtain validation of APAC plans by global stakeholders through the established governance.

Project Management:

• Track functional aspects of projects: business cases, operational controls, conduct risks and scenarios, legal requirements, awareness & training.
• Maintain synchronization with global and regional IT teams on their deliveries of archiving and surveillance solutions as well as technical controls to mitigate IT risks.
• Report progress and address project risks and issues with senior management.
• Contribute to providing regular updates in monthly steering committees and ad-hoc presentations.

Qualifications & Experience

• Bachelor’s Degree in Information Technology or relevant fields.
• Minimum 7 years of experience with a focus on implementing recording and surveillance over voice and chat channels, and setting up required controls.
• Understanding of core banking businesses (Global Markets, Corporate Finance, Transaction Banking, Wealth Management) and interactions between front-officers (Sales, Relationship Managers, etc.) and their clients and other counterparties.
• Familiar with the technical set-up, usage, recording and surveillance of voice and chat communication channels which are most popular in APAC and globally.
• Knowledge of end-to-end technical flows into archiving and surveillance back-end systems.
• Very comfortable with the use of Office tools to draft process and SOP documents, analyze data and track metrics, and present clear and concise updates and executive messages to senior management.
• Fluency in Chinese Mandarin in order to effectively communicate with Mandarin-speaking stakeholders. (Plus)
• Excellent interpersonal skills: verbal and written communication, listening skills, negotiation skills, ability to reach a consensus with multiple parties.
• Attention to detail to guarantee the accuracy and completeness of information presented to management.
• Anticipation and analytical skills reflected in a thorough analysis of usage scenarios and corresponding risks, processes and controls.
• Strong ownership of deliverables and outcome translating into proactive stakeholder, action and problem management.

We are seeking an experienced consultant to support the implementation of voice and chat channel recording and surveillance systems across the APAC region. The role requires a business-driven mindset to assist in the delivery of robust technical solutions and required controls.

• Join one of the world's largest global banks on an 11-month contract, with potential for extension based on performance and business needs
• Requires 8+ years of experience, specializing in the implementation of voice and chat channel recording and surveillance, along with setting up necessary controls

Key Responsibilities:

Stakeholder Management (Regional Level):

• Act as the primary liaison between business lines (COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) and Compliance teams.
• Collect, analyze, and document business scenarios related to voice and chat channels.
• Understand business interactions with clients and external counterparties to meet communication expectations.
• Identify risks and develop frameworks for risk management, user awareness, and consequence management.
• Establish and enforce RACI (Responsible, Accountable, Consulted, Informed) for stakeholder roles in process execution and controls.
• Work with IT teams (Voice, Chat, Archiving, Digital, IT Support) to ensure the delivery of technical solutions, including archiving, security, and surveillance controls.

Global Level:

• Collaborate with global teams to prioritize and plan solutions for the APAC region within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks.
• Obtain validation for APAC plans from global stakeholders through established governance processes.

Project Management:

• Track functional project aspects such as business cases, operational controls, conduct risks, legal requirements, and training.
• Maintain synchronization with global and regional IT teams on archiving and surveillance solution deliveries.
• Report progress, address risks, and provide updates to senior management.
• Contribute to steering committee updates and ad-hoc presentations.

Required Competencies:

Soft Skills:

• Strong interpersonal skills: verbal/written communication, listening, negotiation, and consensus-building.
• Detail-oriented to ensure accuracy and completeness in management reporting.
• Analytical skills to assess scenarios, risks, and processes effectively.
• Proactive in problem management and owning deliverables.

Technical Skills:

• Strong understanding of core banking businesses (e.g., Global Markets, Corporate Finance, Wealth Management).
• Familiarity with the technical aspects of voice and chat communication, recording, and surveillance systems.
• Proficiency with Office tools for document drafting, data analysis, and presentation of executive updates.
• Fluency in Mandarin is preferred, as the role involves liaising with users and regions where Mandarin language skills may be required.

This is an excellent opportunity to drive key communication and surveillance solutions within a fast-paced, global organization.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.

• Opportunity to work directly with senior leadership on high-impact projects
• Open culture, people centric and diverse working environment

About Our Client

Our client is a rapidly growing management consultancy firm with an entrepreneurial edge, expanding aggressively across Asia. Operating with a strong risk appetite, they undertake exciting strategy consulting and M&A advisory projects, while also functioning as a Venture Capitalist fund, investing in high-potential companies and offering unparalleled career acceleration opportunities.

Job Description

• Conduct primary, secondary research and competitive analysis (e.g., offerings, market positioning, customers, financial performance, etc.)
• Evaluate potential opportunities for acquisitions, divestitures and strategic partnerships
• Perform data analysis to drive insights and make recommendations (e.g., financial modelling, cost-benefit analysis)
• Develop go-to-market strategies to grow clients' businesses; including preparation of business plans and presentation decks for board meetings
• Where needed, support CEO and CFO (client) on major initiatives and projects
• Conceptualize and build marketing, training and investment materials

The Successful Applicant

• Minimum 4 years experience in external audit, transaction advisory, corporate strategy, or a consulting role
• Degree/Masters in Business, Accountancy, Finance or Marketing related
• Individuals with a growth mindset and creative thinking skills, who can connect the dots to solve business problems
• No management consultancy experience required
• Analytical with critical thinking skills
• Highly effective communicator with strong stakeholder management skills
• Self-starter who thrives in an independent and flexible work environment
• Goal-oriented with the ambition to grow into a managerial role
• Strong time management and project management skills

What's on Offer

This is a permanent position with a forward-thinking and dynamic management consultancy firm based in Singapore. The role provides individuals with the opportunity to engage across multiple industries within the ASEAN region, collaborating with top-tier Fortune 500 companies and prominent conglomerates. The firm offers a competitive remuneration package and a robust, growth-focused platform for professional development and career advancement.

Contact

Zinc Teo (Lic No: R1222405/ EA no: 18C9065)

Quote job ref

JN-122024-6625849

Phone number

+65 6643 9735

Michael Page International Pte Ltd | Registration No. 199804751N

Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 4000 employees spread across 27 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

We are looking for a Senior Business Analyst in Singapore to join us and work for our key banking client's APAC Record Management team.

Key Responsibilities

Stakeholder management

1. At regional level:

Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to:

• Collect, analyze and document business scenarios for the use of voice and chat channels
• Understand business interactions with clients and other external counterparties, and their expectations when communicating with BNPP
• Identify risk and conduct scenarios and contribute to create the framework to address them, including user awareness and consequence management
• Establish and enforce a clear RACI with all stakeholders on the execution of their processes and controls
• Drive IT teams (Voice, Chat, Archiving, Digital Working, IT Support, Access Management) to guarantee their delivery of:
• Robust technical solutions meeting business and client demands, whether internally developed or relying on vendors
• Technical controls around proper archiving, security and surveillance of channels

2. At global level:

• Prioritize and plan with global teams the solutions expected by APAC within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks
• Obtain validation of APAC plans by global stakeholders through the established governance

Project management

• Track functional aspects of projects: business cases, operational controls, conduct risks and scenarios, legal requirements, awareness & training
• Maintain synchronization with global and regional IT teams on their deliveries of archiving and surveillance solutions as well as technical controls to mitigate IT risks
• Report progress and address project risks and issues with senior management
• Contribute to providing regular updates in monthly steering committees and ad-hoc presentations

Requirements:

• Understanding of core banking businesses (Global Markets, Corporate Finance, Transaction Banking, Wealth Management) and interactions between front-officers (Sales, Relationship Managers, etc.) and their clients and other counterparties
• Familiar with the technical set-up, usage, recording and surveillance of voice and chat communication channels
• Knowledge of end-to-end technical flows into archiving and surveillance back-end systems
• Very comfortable with the use of Office tools to draft process and SOP documents, analyze data and track metrics, and present clear and concise updates and executive messages to senior management
• Strong ownership of deliverables and outcome translating into proactive stakeholder, action and problem management
• Fluency in Chinese Mandarin is a plus

Purpose

To liaise with fee earners, matter managers, secretaries and local finance team to process billing and matters management instructions

Key Dimensions
Works within the Asia Revenue team primarily to provide billing transaction processing services to all Asian offices and Middle East offices (Including Beijing, Shanghai, Hong Kong, Singapore, Tokyo, Bangkok, Seoul, Jakarta, Dubai, Abu Dhabi, Saudi Arabia).

Key responsibilities and challenges

• Process billing requests, draft and final bills.
• Liaise with fee earners and matter managers to process matter management instructions such as time and costs transfer, write-offs and matter closing.
• Responsible for initiating finance WIP management actions such as rates setting, cap fees warning, fee statements and chasing outstanding time sheets for billing purpose, etc.
• Compliance such as - ASR is applied to clients per clients’ fee deal, CSI is provided before billings, expense policy, etc. WIP and debt write off policy
• Liaise with London ebilling team for client’s ebilling rule and submission. To submit invoice when billing to e-invoicing clients.
• Process debtors’ management instructions such as - aged debtor listing to matter managers and write off instructions.
• Liaise or coordinate with fee earners on client’s money treatment. Remain compliant with SRA accounting rules. Follow up on outstanding clients’ money with fee earners and local finance.
• Collection management, interaction with WSSC team such as - checking receipt posting in SAP, collection report, and answering queries for any unidentified incoming fund or unknown receipt. Sending email notifications to matter partners, matter managers and secretaries for client’s settlement.
• Act as single point of contact of all Matter Management processes/ queries for allocated practice groups.
• Allens alliance, ensure invoices are recorded to the matter in the appropriate manner and fee sharing calculation.
• To liaise with London PI when having system issue, new tool implementation, best practice, etc.
• Ad hoc projects.

Characteristics, Skills & Experience required:

• Diploma in Accounting or related major.
• Minimum one year working experience within a corporate environment.
• Fresh graduates are welcomed.
• Customer orientated attitude essential.
• Detail oriented.
• Flexible with ability to cope with changing priorities.
• Team player and committed to provide quality performance.
• Solid Excel skills.
• Ability to work in a dynamic environment with quick turnaround time with high accuracy.
• Fluent English. Good English writing skills.

• Location: Clarke Quay
• Working Hours: 5 days/44 hours
• Salary Range: S$ 2,500 - 3,500+

Job Summary:

We are seeking an experienced Sales Admin to manage our imports, exports, and local logistics operations for a leading brand in retail industry. The ideal candidate will have a strong background in sales administration, logistics, and customer service.

Responsibilities:

• Manage and coordinate imports, exports, and local logistics operations
• Ensure compliance with relevant regulations and laws governing imports and exports
• Provide sales support and customer service to clients
• Process sales orders, invoices, and other related documents
• Maintain accurate records and reports on sales, inventory, and logistics operations
• Collaborate with internal stakeholders to resolve logistics and sales-related issues
• Identify opportunities to improve logistics and sales processes

Requirements:

• Relevant experience as sales admin or related field
• Strong knowledge of imports, exports, and local logistics regulations and procedures
• Proficient in Microsoft Office and Email writing skills

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• Position: Desktop Support Engineer (Band 1)
• Working Location:Tuas/ Jurong / Changi (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2,300-$2.800

Interested applicants can also send your resume to WA: +65 88278712(Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

• Working location: Hillview
• Salary: $2,800 - $3,000 + Commission + Bonus

Responsibilities

• Understand the market and find new avenues to generate business to hit department targets
• Find new avenues of growth through long-term service contracts to augment ad-hoc business.
• Assist in preparing proposals and quotations for incoming enquiries
• Prepare information and assist the Manager with tender submissions
• Provide input and assist with new digital and traditional marketing campaigns
• Follow up on submitted proposals and work closely with the Manager to foster strong relationships with customers
• Create and track submitted proposals and report status to the Manager
• Develop an appropriate network of industry contacts and reach out with direct marketing tools
• Liaise with manufacturers of products to study problems, troubleshoot technical questions and relay information back to Manager
• Represent at trade exhibitions and events as required
• Accompany the Manager for client meetings as needed.

Requirements

• Proficiency in Microsoft Office
• Relevant work experience

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.
• Good understanding in Die Sorter or Wafer Sorter

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Prepare and implement commercial contracts and relevant documents (including trading, hedging and shipping contracts)
• Make sure the organisation’s contracts and documents are accurate and well maintained in a systematic database

Requirements:

• Diploma in Business/Finance/Maritime or equivalent
• At least 1 years of experience in Oil Trading industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
• Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
• Work with development and product teams to resolve complex issues and keep stakeholders updated.
• Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Requirements:

• Diploma in Cyber Security or equivalent.
• At least 2 years of relevant working experience.
• Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP/IP and DNS.
• Comfortable to work 24x7 standby shifts.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Tasks & responsibilities

• Send periodic reminders to clients on key matters using standard templates
• Serve as the main point of contact for client follow-ups
• Conduct research on for related information
• Identify and recommend further opportunities to expand client services
• Work closely with internal teams to offer additional support and solutions
• Maintain a tracking system to ensure timely follow-ups on outstanding tasks
• Handling office administrative duties and paperwork which includes data entry, copying, scanning & attending to e-mails, etc.
• Update and maintain proper filing systems and records
• Coordinate with colleagues to achieve department goals
• Other Ad hoc Duties assigned

Qualifications & experience

• Degree in Business Administration or Law. Other qualification will be considered
• Prior experience in relevant field will be an advantage
• Excellent written and spoken communication skills in English
• Proficiency in Mandarin required to liaise with Mandarin speaking clients
• Positive working attitude, pro-active, good team player and able to work independently with minimal supervision
• High attention to detail and accuracy in data entry and paperwork
• Possess strong honesty, integrity and confidentiality
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Able to work under pressure

Benefits

• Medical & Dental benefits upon confirmation
• Increased annual leave entitlements and birthday leave upon confirmation
• Birthday Leaves upon confirmation
• Long service award and cash incentive for confirmed employees
• Annual salary review & performance bonus for confirmed employees
• Company reward incentives for confirmed employees
• Quarterly employee engagement activities
• Free snacks and drinks
• Free monthly company arranged lunch & drinks
• Training & Development

The role

This is primarily an IT Support Officer role with additional responsibilities for office matters. The role will be mainly responsible for providing Level 1 IT support, ensuring smooth technical operations, and promptly addressing user issues. Additionally, this role includes overseeing office-related matters and supporting business operations as needed.

Time split for duties:

• Help Desk Duties 8.00 AM - 2:30 PM
• Office Duties 2:30 PM – 5.00 PM

Key responsibilities

Level 1 IT Support (Primary Role) daily 8:00am to 2:30pm:

• IT Support/help desk dutiesIncident administration
  User account deployment
  User security access changes
  End user assistance
  
• Deployment and administrationEnd user equipment
  IT consumables
  Print/scanning
  Voice mobile/fixed line
  
• Investigation, reporting and fault service callsPC / Peripheral hardware / software
  Server / Network Service
  
• 3rd party vendor support liaison
• Some out of office hours support, on call duties and limited travel may be required

Office Manager (Secondary Role) daily 2:30pm to 5:00pm:

• Oversee office maintenance and supplies
• Coordinate logistics, including local couriers and hotel accommodations
• Helping office events and gatherings
• Assist with data entry, document stamping, and sending out general emails.
• Provide administrative support, including meeting coordination and report preparation.

Be a part of something BIG!

We're seeking enthusiastic individuals to help drive our innovative solutions forward by engaging customers in dynamic, real-world interactions. If you're passionate about delivering impactful experiences and connecting with clients personally, we invite you to join our team.

Make an difference by:

• Collaborating and working closely with different departments to understand key challenges while driving impactful initiatives
• Work independently with guidance and support from managers
• Mentor less experienced team members and help establish best sales practices with peers to drive success
• Spearhead and participate in knowledge sharing sessions, focusing on sales strategies and best practices

What else?

• Regular upskilling & development programs
• Performance bonuses
• Overseas retreats
• Fun team bonding activities
• Cross-Department exposure within organisation
• Invitations to events, conferences, and internal leadership summits to grow your professional network
• Career advancements

Your Career Growth Starts Here. Apply Now!

Responsibilities:

1. Coordination: Coordinating various administrative duties, including but not limited to minutes taking, invoicing, data entries, document management, and overseeing goods flow.
2. Office Operations: Assisting with day-to-day office operations, ensuring smooth check-in/out processes, and managing room transfers.
3. Liaison: Liaising with departments such as Marketing and Procurement on residents’ matters, service requests, and purchase orders.
4. Compliance: Ensuring that the dormitory complies with all relevant regulations and standards, including health, safety, and fire safety regulations.
5. Inventory Management: Keeping track of supplies and equipment, and ensuring that inventory levels are maintained.
6. Resident Support: Assisting residents with their needs and addressing any complaints or concerns they may have.
7. Maintenance: Conducting regular checks on the dormitory facilities to ensure they are in good condition and addressing any maintenance issues promptly.
8. Data Management: Key liaison with the Marketing Team on all residents’ data, room allocation for new residents and ensuring prompt update on the residents’ data on check-ins, check-outs, replacements and transfers.
9. Data Reporting: Ensure timely reporting of residents’ data to relevant stakeholders and the Management.
10. Accounts Payable: Handling accounts payable functions and managing invoices. Facilitate billing to clients on resident-related matters such as infringements, additional appliances and maintenance in rooms.
11. Health and Safety: Implementing and monitoring health and safety protocols to ensure a safe living environment for residents.
12. Training and Development: Participating in training programmes to develop management skills and knowledge of dormitory operations.
13. Event Management: Assisting the organisation and facilitation of social and educational events to encourage resident engagement.
14. Any other tasks or duties as assigned by the Supervisor/Management.

Requirements:

• Degree or minimum Diploma
• Proficient in English (spoken and written)
• Good computer literacy and proficient in Microsoft Office applications
• Good organizational skills and meticulous
• Good communication skill
• Able to multi-task and work in fast-paced environment

Work Location:

Changi East

Your new company

This is a banking firm with a strong presence and branding.

Your new role

• Knowledge of financial markets with experience in Trade Support for equities derivative/swaps/cash products.
• Possesses understanding of Equity/Equity Derivatives Trade Life Cycle/Corporate Actions.
• Risk & Control focused; Understands Risk and potential P&L impacts of processes.
• Able to envisage front-to-back flows with understanding of impact.
• Able to initiate solutions, take ownership and drive issue remediation.
• Experience in delivering process improvement and enhancements.
• Excellent communication skills at all levels.
• Products covered are Listed and OTC products in Equity/Equity derivatives across all APAC markets.

What you'll need to succeed

• Proficiency in MS Product Suite i.e., Excel, Word.
• Bloomberg, Reuters, Corporate Actions knowledge preferable.
• VBA, SQL, Macros, Alteryx skills preferable.

What you'll get in return

This is an excellent opportunity to be part of a banking organisation. You will be part of a collaborative working environment and you will gain exposure to the environment.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1660446

EA License Number: 07C3924

Company Registration No: 200609504D