We are looking for a motivated and detail-oriented Customer Service Representative/Exec with a strong knowledge of Crypto to join our expanding team. As a senior team member, you will not only be the voice of Independent Reserve, delivering an exceptional and personal experience that builds trust and loyalty with every single interaction, but you will also serve as the escalation point for more complex customer issues. Your experience and skill in this field will allow you to resolve escalated issues effectively or direct them to higher-level management as needed.

The ideal candidate will have a solutions-driven and critical thinking mindset who is genuinely delighted to help customers.

Based in our Singapore office, you will support customers across Singapore, Australia, and the APAC region on a full-time basis. Reporting to the COO in Singapore, you’ll collaborate closely with teams across the business, including the OTC Desk, KYC, Compliance, and Sales.

Important Note: To ensure you’re fully equipped for this role, you will participate in a comprehensive three-month training program in Sydney, Australia. Independent Reserve will cover all travel and accommodation expenses during this period, allowing you to immerse yourself in our operations, learn directly from our Australian team, and build valuable connections with key stakeholders.

An integral role with plenty of growth and development opportunities, some of the key responsibilities will include:

• Responding to customer queries or concerns by email or phone, in a professional and timely manner.
• Serving as an escalation point for more complex customer issues and using your judgement to determine when matters require senior management’s involvement.
• Effectively and empathetically engaging with customers to identify needs and resolve concerns, including the appropriate handling of customers in vulnerable circumstances.
• Diagnosing and troubleshooting customer technical issues, including issues with devices, account access, login difficulties, and transaction errors.
• Identifying and reporting any customer request or account irregularities and proactively communicating with customers to understand their objectives and provide solutions.
• Collaborating with sales to assist with onboarding and gain a thorough understanding of the client's expectations and requirements.
• Collaborating with the KYC team to facilitate and assist with the client verification process.
• Maintaining accurate records of customer interactions and providing the business with valuable feedback and insights to improve our service.
• Staying up to date with industry trends and company policies to provide current and accurate information to customers.
• Staying up to date with regulatory training from Compliance and KYC.

Key Requirements

• Ideally 5+ years of customer service or customer support experience; previous experience in crypto or Fintech is advantageous but not essential.
• Knowledge of Bitcoin and other cryptocurrencies.
• Bi-lingual in Mandarin and English.
• General technical proficiency and familiarity with different operating systems, devices and security protocols such as 2FA.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritise and handle multiple customer queries or issues simultaneously without sacrificing the quality of service.
• Comfortable working with Google Suite, Slack, and quick to adapt to new systems.
  Ability to communicate with customers at both a technical and non-technical level.
  Proven ability to find solutions and defuse difficult situations with customers.
• Experience working in a customer-centric and dynamic environment.

Other skills and experience which would be ideal:

Familiarity with the mechanics of cryptocurrency trading as well as a solid understanding of blockchain technology, including how transactions work, types of wallets, etc.

Experience/knowledge of KYC and AML/CTF protocols.

About Independent Reserve

Founded in 2013, Independent Reserve is one of Australia’s most secure and trusted cryptocurrency exchanges, with a mission to transform digital asset technology into secure, regulated financial services.

With over 300,000 customers in Australia, New Zealand, and Singapore, we provide services like Bitcoin and Ethereum trading, an OTC desk, AutoTrader, API connectivity, and world-class security.

In 2021, Independent Reserve became the first cryptocurrency exchange in Singapore to receive a PSA license from MAS, standing out among 170 global competitors.

As we continue to grow, we’re looking for talented individuals to join our team and be part of our exciting journey in the cryptocurrency space.

This an in-office role so please do not apply if you are looking for a remote or hybrid role.

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

About the Role
Are you passionate about market trends, consumer behavior, and strategic trading? Do you thrive in fast-paced environments where data-driven decisions drive success?

Based in Singapore we are seeking a Market and Trading Analyst to provide analytical and commercial support to LNG, Liquids, shipping and new energy transactions. In addition, this role is to support bespoke marketing business led project opportunities which include but may not be limited to LNG import terminal assessments, LNG Tanks utilization and access to new markets.

Key accountabilities include:

* Apply thinking in area of expertise - deliver plans and work as directed and in alignment with the company’s strategy
* Understand change and performance mindset and participates to achieve desired culture outcomes
* Contribute to delivering on cost reduction efficiencies and value creation strategies as directed
* Acquire a working knowledge of the global and domestic LNG and liquids markets
* Provide analytical support to logistics (tankers and LNG vessels) to aid decisions support
* Support economic decisions on pricing and contract negotiations through application of economic modelling and value-based analysis
* Support marketing and trading lead new market activities such as receiving terminals
* Support development and implantation of Marketing & Trading digital solutions.
* Provide support on commercial matters and represent Santos with customers and joint venture partners

About You
To stand out in this role, we are looking for professionals with ability to work on multiple tasks within challenging timeframes and has the following essential experience:

* Previous experience in LNG and or liquids preferable
* Proven economic modelling skills and experience preparing and presenting material to senior managers
* Be receptive to change, open to challenge and exhibit an owner’s mindset

Ideally, you have tertiary qualifications in a numerate discipline such as engineering, economics, finance, or commerce and/or relevant work/industry experience

• MNC Company: Software Company that provides streamlined, omni-channel software solutions, exclusively for the Distribution, Logistics and Supply Chain industries
• Position: Application Consultant [ SAP / ERP / WMS ]
• 5 Days Work, 830am-6pm
• Basic Salary Up to $5,000 + Bonus
• Apex @ Henderson, Singapore (159545) - Tiong Bahru / Redhill

Job Requirements

• Diploma, Bachelor’s Degree of IT or business discipline, or background in technology environment delivering solutions or projects
• At least 3 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): WMS, any ERP such as SAP, Dynamic, Oracle, TMS etc.

Job Description

• Prepare system for walkthrough
• Conduct requirement gathering
• Prepare SRS & walkthrough with customer
• Design solution to fulfill customer requirement
• Prepare customization list and detailed design for development team
• Monitor development progress
• Perform testing on system prepared
• Prepare training slides
• Conduct training
• Prepare User Guide
• Prepare UAT test script
• Conduct UAT & maintain UAT issue list
• Prepare master data template
• Upload master data to system
• On-site support & maintain go live issue list

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

Job Description

• Consolidate financial data including from the Company, subsidiaries, and joint venture entities.
• Preparation, review and analysis of consolidated financial statements including required disclosure notes for financial instruments and transactions and M&A deals
• Coordinate with auditors and provide the required support during the audit/review process of financial statements including assisting with queries arising from audits by external audit firms.
• Provide Joint Venture, M&A integration support from a financial statement perspective.
• Record, and report the results of operations for both internal and external financial reporting purposes
• Oversees and executes day to day accounting of activities that include but is not limited to time deposit, intercompany loan, FX hedging, derivative, supply chain financing, cash pooling, accounts payable, accounts receivable, dividends, reconciliations, maintaining charts of account, etc... and financial management and accounting control related tasks.
• Maintain the company’s Accounting Policies, ensuring compliance with IFRS and group requirements.
• Provide ad hoc financial expertise as required.
• Provide accounting technical guidance
• Identifies and researches the appropriate accounting treatment for new transactions and business initiatives.
• Monitors compliance of financial accounting standards, tax regulations, and ensuring effective internal controls over financial reporting processes.
• Review transaction/investment/M&A agreements and related Technical Accounting papers
• Review treasury activity agreements including but not limited to time deposit, intercompany loan, FX hedging, derivative, supply chain financing, cash pooling, and assess related technical accounting requirements.
• Analyzes the impact of new accounting policies and principles on the Company's financial condition and on financial reporting and budgetary systems.
• Research accounting literature to address current issues involving accounting and financial reporting.

Requirements

• Bachelor’s Degree in Accounting, Master’s Degree is desirable.
• Professional Certificate: CPA (USA ONLY) or ACCA or Chartered Accountant trained from Big 4
• Minimum of 15 years of relevant experience which may include financial statement consolidation, financial analysis, financial statement preparation, accounting research, mergers and acquisitions, taxation, Accounting for Foreign Exchange Hedges, and accounting for Loans.
• Extensive knowledge of accounting policies and procedures established pursuant to International Financial Reporting Standards (IFRS)
• Experience/knowledge in IFRS 10 “Consolidated Financial Statements”, IFRS 11 “Joint Arrangements”, and, IAS 28
• “Investments in Associates and Joint Ventures” with professional industry experience in accounting for transactions/investments/M&A (preferably oil & gas industry).
• Knowledge of IFRS 9 “Financial Instruments” with banking experience in with professional experience in the banking/insurance industry and related accounting (e.g. time deposit, intercompany loan, FX hedging, derivative, supply chain financing, cash pooling).
• Proficiency in both oral and written English.
• SAP or equivalent Enterprise Resource Planning (ERP) systems experience is highly desirable.
• Experience leading transformation projects, process streamlining, and demonstrating ability of planning, prioritizing, and coordinating the team’s workload to ensure meeting critical deadlines.

Security Infrastructure Analyst

Main Duties

As an expert of his/her team, he/she:

• assigns technical tasks and manages delegation for technical issues,
• animates the team to encourage collaboration and sharing of best practices,
• has a role in supporting technical skills development and provides training when required,
• supports new technologies and leverages them to provide consistency of service across streams,
• manages service improvements for all Network and Security services supported throughout the organization,
• documents,reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance with the SLA,
• implements and develops improvements based on best practices,
• focuses on automation and optimum use of the team to improve efficiency,
• drives and delivers root cause for any high severity issue,
• reviews technology changes to identify potential risks,
• is responsible for problem management and resolution
• Perform real-time analysis and trending of security systems
• Respond to user incident reports and evaluates the type and severity of security events.
• Identify recurring security issues and risks and develops mitigation plans and recommends process improvements.
• Interpret and apply security policies and procedures.
• Establish escalation processes for security incidents and develops contingency plans and disaster recovery procedures.

As an experienced professional in Network-Security Services, he/she:

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
• facilitates transformation projects and suggest future directions for new areas of improvement and change,
• guarantees the production readiness and license to operate of new projects and solutions
• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
• actively assists in identifying the most technical skilled candidates for open roles,

Legal and Regulatory Responsibilities

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time;Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Qualifications and Profile

• 15+ years of Experience in managing network and security infra.
• 10+ years Experience in handling major network security projects (ex: SDWAN )
• 10+ years Experience in handling Firewalls/IPS/F5/Pulse/Proxies, Routers/Switches.
• Atleast a Bachelor’s degree in any of these faculties:
• Computer Science
• Information Technology
• Programming & Systems Analysis
• Science (Computer Studies)

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Dinu Dinesh

EA License No: 11C5502

EAP Registration No: R22110286

We are looking for a highly organised individual to join our Relative Value Execution team.

Key responsibilities will include:

• Communication with global clients via Bloomberg chat
• Sending confirmations to clients

On completion of a probationary period you will be responsible for:

• Monitoring of client orders.
• Creation and up-keep of trading strategies.
• Adjustment of algorithm parameters to match market conditions

A potential candidate should ideally have some level of market experience and be highly proficient in the use of the English language.

You will be part of our Process + Systems team, adding your leadership expertise + skills to the delivery of Customer + Operational Excellence.

WHAT WILL YOU BE DOING ON A DAILY BASIS?

Your primary objective is to take care about the integration of new Sea Logistics systems into the operational daily work, as well as continuously seek for improvements in existing processes + systems.

• Analyze + design + improve our systems landscape.
• Manage projects for system implementations.
• Balance country systems requirements versus global planning to ensure optimal resource allocation.
• Support 1st and 2nd Level Support by knowledge sharing
• Analyze risks + costs of systems implementation.
• Organize the testing of different systems with all stakeholders.
• Coordinate +establish + moderate workshops with the aim to deliver continuous improvement.

As part of our recruiting process, we would like to request all interested applicants to apply directly through TD's Careers Site at:

https://td.wd3.myworkdayjobs.com/en-US/TD_Bank_Careers/job/Modelling---Forecasting-Senior-Analyst--Quants-_R_1374544

Customer Accountabilities:

• Work closely with business owners to identify opportunities and serve as an ambassador for data modelling
• Translate business requirements into technical requirements
• Work closely with cross functional teams of data scientists and business process owners to deliver cutting edge analytic solutions
• Design and deliver enterprise analytic solutions for the businesses
• Work in a highly interactive and team-oriented environment with Data Scientists and Visualization experts

Shareholder Accountabilities:

• Work in a highly interactive, team-oriented environment with Data Scientists and Visualization experts
• Ensure core Bank and source systems, data and metadata is appropriately managed to support business requirements / needs
• Develop and/or design data solutions and conduct reviews of data models and outputs to validate and test quality of information / solutions

Employee/Team Accountabilities:

• Continuously enhance knowledge / expertise in own area and keep current on emerging trends /developments and grow knowledge of the business, analytical tools and techniques
• Prioritize and manage own workload to deliver quality results and meet assigned timelines
• Support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
• Establish effective relationships across multiple business and technology partners, program and project managers
• Participate in knowledge transfer within the team and business units

Breadth and Depth:

• Act as a subject matter expert within their own area of specialization
• May serve as an escalation or process reference within field of specialty
• Act an information resource for others in their own area
• Solve complex problems requiring analysis of multiple variables, which may include consultation with numerous stakeholders
• Focus on short to medium-term (weekly-monthly), non-routine specialized/ complex issues and/or escalated matters
• Independently perform functions/activities from end to end
• Generally reports to a Senior / Manager role

Experience and/or Education:

• 5+ years relevant experience
• Solid technical training with a graduate degree in science or engineering such as physics, chemistry, mathematics/statistics, computer science/engineering, Master of Mathematical Finance, or a similar discipline where mathematical modeling techniques are systematically studied and applied.
• Familiarity with PDEs, stochastic processes, and simulation.
• Strong programming skills in one or more widely used languages such as C/C++/C#, VBA, python, Matlab, R, etc.
• Knowledge of fundamental concepts and techniques in quantitative finance or strong interests in financial markets and associated modeling techniques
• Must be a team player with a focus on getting projects done effectively and efficiently
• Good written and verbal communication skills is a definite asset
• Prior knowledge or experience in quantitative finance is an asset but not required

Responsibilities

• Prepare comprehensive reports and presentations on current and prospective investments, including valuation assessments and performance analysis.
• Oversee the preparation of Management Accounts and Financial Statements, ensuring compliance with statutory requirements both locally and globally.
• Provide support for investment activities, focusing on financial products such as public equities and real estate investments.
• Act as the main liaison with tax service providers to ensure compliance with jurisdiction-specific tax regulations, primarily in Singapore and the United States.
• Facilitate trade executions and maintain relationships with private and retail bankers for investment activities in key markets.
• Stay informed about financial markets and trends, with a strong understanding of private and public market dynamics.
• Undertake ad-hoc project management responsibilities to support the team’s operational and strategic goals.
• Collaborate with cross-functional teams to enhance analytical insights, improve reporting capabilities, and support decision-making processes.

Requirements:

• A minimum of 2 years of professional experience within the finance or investment industry, preferably in asset and wealth management.
• Hands-on experience with the U.S. stock and property markets, demonstrating strong market understanding.
• Advanced proficiency in Microsoft Office, particularly Excel and Word, for analytical and reporting purposes.
• Strong analytical acumen with excellent organizational, teamwork, and communication skills, alongside full fluency in English.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QWVWX9R9

Responsibilities

• Conduct comprehensive commercial due diligence and research on companies in the marine, energy, and commodities sectors.
• Prepare detailed profile reports covering company background, operations, financial status, performance, and market reputation.
• Develop concise final assessments and company ratings based on research findings and specific business needs.
• Collaborate with cross-regional teams, including counterparts in the UK, Americas, and Europe, to ensure high-quality research output.
• Maintain proactive communication with clients to understand and address their specific research and reporting requirements.
• Collect and analyze various data sources efficiently to meet tight deadlines for report delivery.
• Stay updated with global economic trends, current affairs, and industry developments relevant to the marine, energy, and commodities markets.
• Present findings and reports in clear, structured, and grammatically correct English, ensuring accuracy and coherence.

Requirements:

• Bachelor's degree in Business, Finance, or a related field, or an equivalent professional qualification.
• Minimum of 2-3 years of proven experience in a business or risk management capacity.
• Strong analytical skills, with the ability to interpret complex data and provide insightful conclusions.
• Excellent written and verbal communication skills, paired with an ability to work independently and under tight deadlines.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4WYR8Y7

Responsibilities

• Support the team to deliver operational risk management book-of-work, including risk culture reporting & communications, independent assurance review and control testing, action-plan progress tracking and other related responsibilities

Skills/Requirement

• ·1+ years of experience in operational risk management / Audit
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills.
• Attention to detail and accuracy in managing data and reports.