Responsibility

· Provide IT support and perform initial troubleshooting or escalate to our outsourced IT specialists for complicated cases, or provide alternatives to resolves the cases.

· Support HQ and project sites regarding IT-related issues.

· Monitor and maintain in-house networks and servers.

· Manage and maintain computer hardware and software systems, Inventory, and deployment to users.

· Upgrade, install and configure new hardware and software to meet company objectives.

· Create user accounts and set up email accounts for new staff.

· Perform diagnostic tests and debugging procedures to optimize computer systems.

· Document processes, as well as backing up and archiving data.

· Develop data retrieval and recovery procedures.

· Perform any ad-hoc assignment as instructed by superiors.

Requirements

· ITE, Diploma or Higher qualification in computer science, information technology, information systems, or related fields.

· Preferable with at least 1-2 years of relevant working experience in a similar role.

· Responsible, meticulous, fast learner.

• Position: Desktop Support Engineer (Band 1)
• Working Location: Tuasx2 / Jurong / Changi (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2,700-$3,200

Interested applicants can also send your resume to WA: +65 8016 4051(Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

Our Client is seeking Microsoft 365 Support Engineer to join their growing IT team. The ideal candidate will have strong experience in administering and troubleshooting Microsoft 365 services, ensuring the seamless operation of key productivity tools, and delivering exceptional support to users. As a Microsoft 365 Support Engineer, you will work closely with both end-users and IT teams to resolve issues related to Office 365, Teams, SharePoint, OneDrive, and other Microsoft 365 services, while ensuring optimal system performance and user satisfaction.

Key Responsibilities:

• Provide support for Microsoft 365 applications, including Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Exchange On-Prem
• Resolve escalated service requests and incidents from the help desk or end-users related to Microsoft 365 application.
• Assist in the configuration and setup of Microsoft 365 environments, including creating and managing groups, security policies, and conditional access.
• Collaborate with local and regional IT teams and third-party vendors for troubleshooting, patch management, and issue resolution.

An ideal incumbent would possess:

• More than 2 years experience in Microsoft 365 applications
• Strong troubleshooting experience in Exchange on-prem and Exchange Online
• Prior experience in Mimecast or Proofpoint
• Problem-solving and troubleshooting skills
• Excellent interpersonal and communication skills to support regional end-users
• Able to work well in a team environment

If you are interested, click APPLY or email me your resume at [email protected]

Let's speak so then I can share more about this interesting opportunity.

Felicia Romli (R1872446)

KOS International

EA License No. 23S1522

As an Operational Control Analyst for the Asia Rice Platform, your role is to be a key financial partner to the platform, and be primarily responsible for timely reporting, monitoring and analysis of the Business Results and Exposures. You are required to understand the trade flows, strategies and to produce commentary and analysis as and when required. You will be responsible for the monthly closing process and working closely with near-shore Accounting. You will also be involved in IT and Process Improvement/Efficiency projects, and play an important role from a business operations perspective, collaborating closely with multiple stakeholders such as Commercial team, Execution team, Finance team, IT team who may be stationed across different countries.

Main Responsibilities:

• Prepare, monitor and analyse the Trading Positions, Weekly P&Ls, FX Exposures, Cashflow Forecast for the Asia Rice businesses
• Provide commentary and analysis on Desk/Platform performance
• Keep abreast of business strategies, operations, and market news to be aware of risks on business results or misconducts
• Prepare regular updates on landing for current FY and budget process for upcoming FY
• Provide any ad-hoc analysis upon Platform/Region’s request to support business decision making
• Liaise with Near-shore Accounting team to ensure accurate month-end closing in accordance with internal deadlines and reporting requirements
• Collaborate and communicate with stakeholders from other departments such as Commercial, Execution, Finance and IT team
• Propose/Champion/Participate/Collaborate with colleagues in other Departments in business process improvement initiatives or regional projects to align/streamline processes in line with LDC’s Trade to Cash Principles

Experiences:

• 2-3 years of experiences in Product Control/Business Analysis/Management Accounting/Audit
• Working knowledge of Financial Markets, in particular Commodity and Foreign Exchange Markets
• Highly proficient with Microsoft Excel
• Knowledge of SQL and PowerBI is a plus
• Strong analytical skills with a keen eye for details
• Good business sense with high level vision
• Ability to identify/control weaknesses and implement process improvements
• Strong verbal and written communication skills, ability and willingness to interact effectively with all levels of employees & management
• Ability to handle/ prioritize multiple responsibilities
• Ability to work in a fast-paced environment
• Independent self-starter who takes initiative, and has a proactive attitude toward problems and issues
• Flexibility on working hours during periodic closings

Academics:

•  Degree in Business/Accounting/Economics or related field of study

• Position: Desktop Support Engineer (Band 1)
• Working Location: Tuas / Jurong / Changi (Client Site)
• Working Days : 5 Days ( Mon- Fri)
• Working Hours: 8am-5pm
• Salary Range: $2,600-$2,800

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

Our client is a leading educational institution, providing a holistic education based on the UK National Curriculum.

• Assist the Senior School’s Music team with a wide-ranging curriculum, extracurriculars, and an active schedule of performances.
• Accompany various groups and take charge of creating performance chances for Senior School students.
• Arrange and sequence music for diverse ensembles, fostering a welcoming atmosphere where students are motivated to explore, perform, and support each other.
• Coordinate and promote the yearly "Battle of the Bands" alongside the Music Department and lead select agreed-upon music activities outside regular classes.

Requirements:

• Diploma in Music/Arts or equivalent.
• At least 2 years of experience in supporting music learning, with a focus on piano.
• Proficient in LogicPro and Sibelius
• Strong piano skills with good ensemble and arranging skills.
• Capable of adapting to diverse student age groups and various teaching approaches.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Criteria :

1. At least 2 years IT Service Desk experience or,

2. At least 1 year in IT Remote Support experience or,

3. At least 1 year IT Onsite/Desktop Support Experience

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

About the role:

• To coordinate between Application Teams in setting Monitoring system developing for Application enhancements.
• To Develop Monitoring Application
• To support Application running on OpenShift Environment
• To Enhancements bug fixes existing application running in Java, Python and Shell scripts

Your background:

• Knowledge in Java programming
• Knowledge on Python scripts
• Knowledge in Java, ELK stack & Grafana
• Knowledge In Angular , Tapestry
• Knowledge in JBoss, MariaDB, Filebeat & Metricbeat
• Knowledge in Kubernetes, Docker, Jenkins, DevOps, Other Container platforms​ (optional)
• Expertise / working/ practical knowledge of containerization platforms – particularly OpenShift (Optional)
• Team player to work with multiple teams and teammates​
• 5 Years minimum professional experience and 2 Years minimum relevant experience
• Willing to work in shifts and in weekends​

EA License: R1873481

Company EA License: 11C4879

Job Description: Big Data Support Engineer – Batch Monitoring (Junior Role)

Experience Requirements:

• 1-3 years of IT experience.
• Minimum 1-3 years of hands-on experience with Hadoop and Kubernetes (K8s) ecosystems.
• At least 1-3 years of relevant experience in the banking/financial services industry.

Skills and Qualifications:

• Demonstrable analytical skills with in-depth knowledge of the Big Data ecosystem in a production support environment.
• Hands-on experience with Hadoop toolsets including Hive, Hue, Spark, Kafka, Kudu, Flink, Ozone, and Streaming applications.
• Strong knowledge of SQL, Python, Java, and Unix shell scripting.
• Incident, problem, and service outage management experience is a plus.
• Excellent communication and articulation skills.

Roles and Responsibilities:

1. Batch Monitoring and Operational Support:
   • Provide operational support to ensure the Service Level Indicators (SLI) of applications are met.
   • Troubleshoot and resolve batch issues and identify root causes to minimize SLA impacts.
   • Proactively identify opportunities for preventive maintenance to enhance system reliability.
2. Performance Optimization:
   • Perform administration and optimization to achieve optimal system performance.
   • Conduct reviews of technical and functional solutions from enhancement/project teams to ensure alignment with established standards.
   • Recommend design and operational optimizations for continuous improvement.
3. Collaboration and Stakeholder Communication:
   • Work closely with diverse teams, including tech infrastructure, application services, and business units, to ensure seamless operations.
   • Provide timely updates on status, progress, issues, and resolutions to business stakeholders.
   • Respond promptly to queries raised by various business units.
4. Data Engineering and Pipeline Management:
   • Build and optimize big data pipelines, architectures, and data sets.
   • Support data transformation processes, metadatamanagement, dependency tracking, and workload management.
   • Work on unstructured datasets and perform root cause analysis to identify opportunities for process improvement.
5. Incident Management and Disaster Recovery:
   • Participate in disaster recovery and business continuity exercises.
   • Support software, platform, and database upgrades for systems.
6. Kubernetes and Streaming Applications Support:
   • Provide support for data APIs and data science/machine learning applications running on Kubernetes platforms.
   • Troubleshoot core Java, Python, and Scala Spark batch, API, and streaming applications.

Preferred Experience:

• Experience with message queuing, stream processing, and scalable big data stores.
• Exposure to ledger balance reporting and GL datareconciliation between systems, datamarts, and reports.
• Knowledge of Teradata FSLDM and performance tuning on MPP data pipelines (e.g., Teradata).

This position is ideal for candidates with a strong foundation in BigData support and batch monitoring, excellent problem-solving skills, and the ability to collaborate effectively in dynamic environments, particularly within the banking/financial services industry

Job Description

• Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned
• Knowledge of ITSM or ITIL will be an added advantage

Job Requirements

• Good knowledge of Windows OS, AD, Office 365
• 2-3 years of relevant working experience, preferably from SI environment
• Strong problem solving skills and positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry level candidates are welcomed to apply

OVERVIEW OF ROLE:

Responsible for delivering comprehensive L2/L3 support in the APAC region, along with management of a reliable IT infrastructure, including key applications, while supporting the Head of IT with implementing support and infrastructure solutions that meet IT service and strategic objectives.

Some global travel and out of hours work may be required.

Main Areas of Responsibility:

• Major Incident Commander for the APAC region
• Provide team leadership for international L2 team members in the following areas:
• Managing all tickets submitted in APAC working hours for all Group companies
• Providing 2nd line support for all Group offices in APAC
• Ensuring tickets are responded to within set SLA’s
• Supporting all user desktops, laptops and peripherals
• Configuration and deployment of all end user hardware
• Maintenance of the hardware inventory, asset tagging etc
• Ensuring the L2 team receive relevant training to support the end users
• Point of escalation, and mentoring, for 2nd Line support
• Maintain the rota to cover helpdesk hours
• Align with Odyssey Group’s external L1 partner to ensure needs are being met in the APAC offices
• Generate reporting statistics on Helpdesk performance
• Adopt a policy of ‘Shift Best’ and provide recommendations on how to achieve this
• Project manage and implement infrastructure and application deployments, upgrades and migrations
• Critical systems Subject Matter Expert:
• File services
• Exchange
• MS Teams
• Sharepoint
• Storage and Backups
• 3rd Line support for server, infrastructure and core application issues
• Design, implement and test DR & BCP plans
• Design and implement end-user training for new/upgraded products and processes.
• Monitoring and reporting on infrastructure performance and capacity
• Manage power shutdown process for APAC offices
• Assist the Head of IT to identify opportunities, strategic solutions, efficiency improvements and new technologies to improve the needs of the business
• Assist the Head of IT to develop standard operating procedures and best practices for IT and end-users
• Co-ordinating and managing consultants and contractors as required
• Maintain an up to date understanding of current end user technologies.
• Ensure adherence to existing IT policies, as well as reviewing, designing and supporting any new ones as required
• Work closely with Odyssey Re HQ on all existing and new initiatives

Required Skills and Levels of Competence

Must have:

• 5+ years IT Infrastructure support
• 3+ years previous Service Desk lead experience
• Advanced knowledge of the Windows stack
• Windows Server 2016-2022 deployment and migration
• Advanced Active Directory
• Microsoft Exchange administration
• Microsoft M365 administration
• Hands on experience with public and private cloud infrastructures – notably cloud migrations
• Experience managing hybrid computing environments comprising physical servers, virtual servers, storage etc – vSphere an advantage
• Strong experience with major infrastructure components such as Servers, Storage, Networking, Databases, Backup solutions
• A strong working knowledge of IT ticketing systems – ServiceNow an advantage
• SCCM management – including application deployment and upgrades

Advantageous to have

• Unix/Linux deployment and administration
• SQL deployment, upgrade and administration
• Sharepoint management and migration
• Experienced troubleshooting/Using Eurobase Software – Synergy2
• Experience managing Willis Tower Watson Software: ResQ, Igloo, Unify
• ITIL Foundation certification
• Relevant Microsoft certifications
• Personal skills
• Ability to work under pressure during critical incidents
• Ability to understand the urgency of critical issues and delivering projects on time and on budget
• Ability to work with management at all levels and take on board constructive feedback
• Extremely detail orientated and accurate with great attention to detail in everything undertaken
• Following and executing company policies and objectives
• Excellent communication skills, good with English (verbal and written)
• Good interpersonal skills/articulate
• Presentable, professional, punctual and demonstrate good work ethics
• Trustworthy and reliable
• Solutions orientated can demonstrate an ability to troubleshoot/problem solve
• Excellent stakeholder management skills
• Self-motivated, driven and able to work using their own initiative to overcome operational and project challenges
• A flexible and pragmatic approach

Job Description

Responsibility of / Expectations from the Role

1 Responsible to handle coverage support (24x7 mobile support) and provide permanent solution / workaround depending on the nature of issue.

2 Collaborate with interface teams to troubleshoot any interface issues and provide resolution.

3 Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.

4 Work with Infrastructure / Cloud operations teams for any change requests, issues, patching activities etc.

5 Perform deployment release management activities.

6 Collaborate with development squad to provide insights for defect fix by providing analysis performed.

Requriements

1. Programming language/framework: Java, Spring MVC, MySQL.

2. Hands-on experience in Linux & Shell.

3. Hands-on experience in SQL.

4. Hands-on experience in AWS services.

5. Experience in using ITSM tools.

6. Experience in Release Management activities.

7.Knowledge of Airline Domain.

8. Knowledge in Splunk & Datadog

EA Number: 11C4879

My client is one of the leading hedgefund in thier own rights and they are looking for an experienced trade floor support engineer to join thier team!

MAIN DUTIES/RESPONSIBILITIES OF THE ROLE:

Essential Experience:

• 5+ years supporting trading and post-trade systems.
• Experience managing a fast-paced and complex environment
• Some experience managing applications running on Linux OS
• Proficient in incident management and problem solving
• Excellent verbal and written communication skills

WORK EXPERIENCE/BACKGROUND:

Desirable

• Experience with NetData or DataDog is an advantage
• Experience with ticketing systems such as ServiceNow or Jira
• ITIL certification or equivalent incident management training
• An understanding of the FIX protocol

TECHNICAL/BUSINESS SKILLS & KNOWLEDGE:

• A degree in Computer Science, Engineering, or a related field

If you think you fit the role or know someone who does, feel free to send the updated relevant resume to [email protected] for a private and confidential conversation. Thank you and looking forward to speak soon!

EA Reg Number: R22107188

EA License Number: 07C3924

Company Registration No: 200609504D

We are looking for a self-driven and motivated candidate to join our team in the delivery, support and maintenance of the Trading & Clearing Systems.

Responsibilities

• Working closely with various stakeholders, including solution vendors and platform specialist to deliver changes into production.
• Ensuring compliance for all internal controls and standard operating procedures. This will involve fixing vulnerabilities, extracting evidence for audits and maintaining system hygiene.
• Performing application recovery, non-functional testing, application verification and monitoring.
• Identifying break points, securities vulnerabilities, application anomalies and performing application troubleshooting.

Qualifications

• Bachelor's degree in Computer Science or Engineering from a reputable university;
• At least 4 years of working experience as System Analyst or IT Operations Analyst;
• Demonstrated competency in Linux, Windows Operating System and FIX protocols;
• Experience operating Cloud systems;
• Ability to write shell/python/SQL or power shell scripts;
• Good verbal and written communications skills;
• Operation and Production-first mindset;
• Ability to work on weekends and after office hours.

Junior Business Analyst (Workflow) - Banking

1-year renewable contract

We are seeking a junior Business Analyst (2-3 years of relevant exp) with expertise in process engineering and workflows to join our team. The successful candidate will play a crucial role in optimizing our banking processes, ensuring efficiency and compliance across our operations.

Key Responsibilities:

• Process Analysis:
• Conduct comprehensive analysis of existing banking processes to identify areas for improvement.
• Map current workflows related to banking operations, customer service, compliance, and risk management.
• Identify bottlenecks, redundancies, and inefficiencies in processes.
• Workflow Design:
• Design and document new workflows to enhance operational efficiency and customer satisfaction.
• Utilize process modeling tools to create visual representations of banking workflows.
• Requirements Gathering:
• Collaborate with stakeholders, including front-line staff, managers, and IT teams, to gather detailed requirements for process improvements.
• Translate banking business needs into clear, actionable requirements.
• Change Management:
• Develop and implement plans for process changes, ensuring minimal disruption to banking operations.
• Train staff and stakeholders on new workflows and processes to ensure smooth transitions.
• Compliance and Risk Management:
• Ensure that all redesigned processes comply with banking regulations and risk management protocols.
• Work closely with compliance and risk management teams to integrate regulatory requirements into workflows.
• Continuous Improvement:
• Monitor the performance of implemented changes and gather feedback from stakeholders.
• Continuously refine and improve processes based on performance metrics, feedback, and changes in banking regulations.
• Documentation and Reporting:
• Maintain comprehensive documentation of banking processes, workflows, and changes.
• Prepare reports on process performance, improvement initiatives, and compliance metrics.

Qualifications:

• Bachelor's degree in Business Administration, Finance, Industrial Engineering, Information Technology, or a related field.
• 1-2 years of experience as a Business Analyst, with a focus on process engineering and workflows in the banking sector.
• Proficiency in process modeling tools such as BPMN, Visio, or similar.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with change management principles and methodologies.

Skills

• Process Modeling
• Requirements Gathering
• Business Requirements
• BPMN
• Data Architecture
• Modeling Tools
• Workflow Design
• Business Analysis
• Visio
• Communication

Job Description for Senior Desktop Support Engineer

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

• Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

• Performed Desktop Support services to users

• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

• Perform imaging/re-imaging

• Perform asset inventories

• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

• Updates Incident records

• Creates and updates work instructions (where necessary)

• Document standards and procedures (where necessary)

Requirement

• Min. ITE/Diploma graduate with 3 years experience in desktop support

• Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365

• Clear Spoken & Written English.

• possess at least one (1) of the following certifications or their equivalent:

o Microsoft 365 Certified: Modern Desktop Administrator Associate

o Microsoft Certified: Azure Administrator Associate; and

o Microsoft Certified: Azure Security Engineer Associate.

• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

• Demonstrate knowledge in the support of workstations, and related components

• Good verbal and written communication skills

• Good coordination skills

• Ability to prioritize effectively and work with a sense of urgency

• Effectively communicates with teammates and managers

Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

Intern, Product Strategy & Business Intelligence Analyst (Data & Metrics Focused)

Be part of the Southeast-Asia (“SEA”) Business Solutions team that work on high-impact projects, providing strategy development and solutions design to formulate product strategy, prototype new products, and execute product expansion and improvement initiatives. As an intern, you will be involved in the following areas:

Responsibilities

• Analyse front end traffic to identify user behaviour patterns & identify conversion improvement areas
• Define and build dashboard for tracking of key user persona, business & front end metrics to provide actionable insights
• Conduct A/B test & leverage statistical methods to interpret test results
• Render research support on new products and verticals, focusing on gathering insights to develop high impact, best in class practices and product solutions for our users.
• Perform ad-hoc projects and other initiatives as required to meet business requirements

Please note that only short-listed candidates will be contacted.

Requirements

• Currently pursuing an undergraduate degree in finance, business, engineering, or mathematics with a strong academic record
• A fast-learner with a strong background and aptitude in analytics, strategic thinking, ability to process complex issues and problem solve
• Working proficiency in spoken and written English and Chinese
• Have interest in investing and basic understanding of investment and other financial products
• Proficiency in Microsoft Office (Powerpoint, Excel), SQL, & Analytics Platform like Mixpanel/Google Analytics or similar tools.
• Proven track record of identifying & improving conversion rates
• Ability to present findings in structured & actionable manner
• Candidates with previous internship or work experience in product strategy, growth analytics, business intelligence in tech or e-com environments will be preferred.

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

Overview / Brief

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards

Diversity is part of our DNA. LDC strives to create a diverse and inclusive work environment where people can thrive regardless of gender, sexuality, ethnicity or background.

Sustainability

Sustainable value is at the heart of our purpose as a company

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us.

As an Operational Control Analyst for the Asia Rice Platform, your role is to be a key financial partner to the platform, and be primarily responsible for timely reporting, monitoring and analysis of the Business Results and Exposures. You are required to understand the trade flows, strategies and to produce commentary and analysis as and when required. You will be responsible for the monthly closing process and working closely with near-shore Accounting. You will also be involved in IT and Process Improvement/Efficiency projects, and play an important role from a business operations perspective, collaborating closely with multiple stakeholders such as Commercial team, Execution team, Finance team, IT team who may be stationed across different countries.

Main Responsibilities:

• Prepare, monitor and analyse the Trading Positions, Weekly P&Ls, FX Exposures, Cashflow Forecast for the Asia Rice businesses
• Provide commentary and analysis on Desk/Platform performance
• Keep abreast of business strategies, operations, and market news to be aware of risks on business results or misconducts
• Prepare regular updates on landing for current FY and budget process for upcoming FY
• Provide any ad-hoc analysis upon Platform/Region’s request to support business decision making
• Liaise with Near-shore Accounting team to ensure accurate month-end closing in accordance with internal deadlines and reporting requirements
• Collaborate and communicate with stakeholders from other departments such as Commercial, Execution, Finance and IT team
• Propose/Champion/Participate/Collaborate with colleagues in other Departments in business process improvement initiatives or regional projects to align/streamline processes in line with LDC’s Trade to Cash Principles

Experiences:

• 2-3 years of experiences in Product Control/Business Analysis/Management Accounting/Audit
• Working knowledge of Financial Markets, in particular Commodity and Foreign Exchange Markets
• Highly proficient with Microsoft Excel
• Knowledge of SQL and PowerBI is a plus
• Strong analytical skills with a keen eye for details
• Good business sense with high level vision
• Ability to identify/control weaknesses and implement process improvements
• Strong verbal and written communication skills, ability and willingness to interact effectively with all levels of employees & management
• Ability to handle/ prioritize multiple responsibilities
• Ability to work in a fast-paced environment
• Independent self-starter who takes initiative, and has a proactive attitude toward problems and issues
• Flexibility on working hours during periodic closings

Academics:

• Degree in Business/Accounting/Economics or related field of study

The Japan Equity Analyst/PM is responsible for performing deep diligence and valuation of Japanese corporates as part of a small and cohesive investment team. This role requires deep fundamental analysis and valuation skills across a broad range of industries. The analyst will work closely with other members on the Japan Equity team.

KEY ACCOUNTABILITIES

The successful candidate is a fundamental investor with experience analyzing and investing in companies. The successful candidate will join a small, cohesive, and high-performing Japan Equities team. The candidate must demonstrate a strong fit with the team, and ability to embrace the team's investment philosophy and process.

This is an important role with several key responsibilities, including:

• Conduct in-depth analysis of potential investment candidates. This will include gaining a detailed understanding of the drivers of returns and valuations for the business in question and financial analysis based on detailed financial modelling.
• Present company and industry analysis to the team, and clearly articulate and debate the key drivers of the business and valuation.
• Actively engage in debates and discussions of stock and portfolio ideas from other team members.
• Contribute to portfolio construction and stock position discussions.
• Working with members of other focus teams to leverage expertise and work across the equity platform.
• Support the marketing effort as necessary.

QUALIFICATIONS AND EXPERIENCE

We are looking for the following attributes:

• High Integrity
• Team player who thrives in, and values, an environment of challenge and debate
• Curiosity and adaptable to firm culture and values
• Good communication skills
• Willingness to be a strong and consistent contributor
• Strong work ethic and seeks out additional responsibilities

We are looking for the following experience:

• Around 8-10 years’ investment experience as an equity analyst
• Strong and appropriate academic qualifications – preference for postgraduates
• CFA Charter holder would be an advantage
• Strong valuation understanding and skills as part of a valuation driven process
• An understanding of behavioral finance
• Demonstrable contribution to strong investment performance

We are seeking a highly skilled and experienced PMO Analyst, ideally with a background in management consulting and/or expertise in commodity trading. The ideal candidate will play a crucial role in projects on the implementation and optimization of CTRM systems, leveraging their skills to deliver effective solutions. Due to our client’s distributed teams we require a Mandarin speaker.

Main responsibilities:

• Support the project management for the system development and implementation activities and develop business process flows
• Prepare and manage the reporting to communicate project risks, issues and actions to stakeholders
• Ensure that the team adheres to committed timelines and deliverables and assist in de-risking
• Hold the pen to capture user requirements into features, user stories and acceptance criteria
• Facilitate process workflow modelling to collaborate on to-be state/process illustration and closing the gaps between workstreams
• Hold the pen for L5 documentation (if superusers are unavailable) to refresh L5 documentation
• Facilitate the creation of test scenarios (where required), training documentation, preparation of test data, collation of change requests, capture of test evidence and ensure the successful completion of UAT
• Co-ordinate user training according to plan
• Other governance, documentation and process work as required

• Bachelor’s degree in Business Administration, Engineering, or a related field.
• PMP, PRINCE2, or equivalent project management certification
• Experience of project management as a consultant

Skills:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in project management software and tools (e.g., MS Project, Asana, Jira).
• Ability to work under pressure and meet tight deadlines.
• Analytical mindset with problem-solving abilities.

Role Overview
This role focuses on supply planning, inventory management, master data maintenance, and supporting digital transformation initiatives to ensure efficient operations and optimal service levels.

Key Responsibilities

1. Supply Planning & Inventory Management

• Monitor and manage stock levels to meet KPIs, including clearing excess or aged inventory and mitigating future risks.
• Analyze forecasts to calculate reorder quantities and maintain inventory targets (safety stock, replenishment files).
• Ensure timely purchase orders, inbound shipments, and invoice processing while resolving discrepancies.
• Collaborate with teams on stock allocation, expediting, and freight solutions to meet demand.
• Optimize inventory and service levels through data analysis and improvement recommendations.
• Coordinate with logistics teams on shipment issues and oversee stock counts.

2. Master Data Management

• Set up and maintain SKUs, land costs, and transfer pricing in systems (JDE, Product Cloud).
• Ensure accurate and up-to-date inventory information.

3. S&OP (Sales & Operations Planning)

• Participate in demand and supply planning meetings to align promotional plans and inventory needs.
• Work with cross-functional teams to prevent overstock and low-stock scenarios.

4. KPI Reporting

• Prepare reports (e.g., sales vs. budget, slow-moving stock, shipping forecasts) and propose SKU rationalization.
• Collaborate with stakeholders to improve KPI adherence and stock management.

5. Digital Transformation & Process Improvement

• Support projects for process optimization, including new tools, system troubleshooting, and KPI reporting enhancements.
• Propose improvements for supply planning and product lifecycle processes.

Key Systems: JDE ERP, Product Cloud, Anaplan, Connect.

This role requires strong collaboration, analytical skills, and a focus on continuous improvement to enhance supply chain efficiency.

• Over 3 years of experience in supply chain management, specifically in supply planning and inventory management within a retail setting.
• Highly organized, analytical, self-driven, and capable of working independently in a fast-paced environment.
• Strong organizational skills with the ability to handle complex tasks effectively.
• Detail-oriented with excellent analytical and problem-solving skills, including root cause analysis.
• Strong interpersonal and communication skills, with the ability to influence cross-functional teams.
• Proficient in critical and logical thinking.
• Technologically savvy with advanced Excel skills and familiarity with stock management or MRP systems; experience with JDE is an advantage.

Location : Raffles Place

Interested applicants please send your resume to [email protected]

We regret that only short-listed candidates will be notified.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 I RCB No. 200007268E EA Reg. No. R1107631

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• Work closely with business stakeholders and functional teams to collect business requirements for SAP ERP system enhancements and customizations.
• Run configuration settings and maintenance on the FICO modules.
• Create and maintain functional and technical documentation, including program specifications, test plans, and user guides.
• Identify opportunities to enhance existing SAP processes, recommending and implementing improvements that add to operational efficiency and effectiveness.

Requirements:

• Diploma in Computer Science or equivalent
• At least 3 years of supporting SAP FICO modules experience.
• SAP certificates and experience with SAP S/4HANA is an added advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Purpose of the role

Responsible for supporting the department with various credit administration activities including registering of the credit limits into the Bank’s Host System, performing credit limit control and due date control. Follow-up with Marketing Relationship Officers/Managers on credit limit breach, credit review overdue and etc. Preparing control reports to Front office, Management and Head Office.

Job Responsibilities:

• Work in partnership with Credit Control Departments and Relationship Managers to ensure the credit reviews and rating reviews are reviewed and approved in a timely manner
• Follow up closely with RMs on credit registrations and also monitoring the rectification of any limit breach or overdue cases
• Conduct timely registration of credit and market risk limit into the Host System.
• Assist in the preparation of timely due date control reports on credit reviews and borrower rating reviews.
• Daily monitoring of customer’s credit limit breaches and overdue credit and follow-up with RMs closely.
• Preparation of daily and monthly control reports to Front office, Management and Head Office

Job Requirements:

• Degree qualified
• No minimum experience required
• Strong PC skills (MS Word, Excel, PowerPoint)
• Good Team player
• Careful and meticulous
• Good problem-solving skills

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10068128

Your new company

This is a banking firm with a strong presence and branding.

Your new role

• Responsible for compiling and reviewing documentation prior to Leasing deals being funded
• Responsible for compiling documentation and reviewing transactions to ensure compliance with business approvals, in line with our business procedures.
• Work on documentation; interface with legal counsel and business line partners.
• Maintain responsibility for accuracy of documentation.
• Position will work with Credit, Legal, Finance and Marketing personnel within the region to understand requirements and ensure transactions and processes meet required policy standards.
• Responsible for monthly reporting functions and assist in Audits.

What you'll need to succeed

• 2-4 years experience in the banking or leasing industry with significant operational and documentation experience.
• Knowledge of leasing business is preferred.
• Working knowledge of common forms of lease documentation, software license agreements and other typical forms of customer finance documentation
• Familiarity with operational and administrative processes such as customer invoicing, cash application, collections, end of lease management.
• Excel skills are mandatory
• English / Mandarin skills - Fluent spoken and written (to work with China counterparts)

What you'll get in return

This is an excellent opportunity to be part of a banking organisation. You will be part of a collaborative working environment and you will gain exposure to the environment.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1660446

EA License Number: 07C3924

Company Registration No: 200609504D

Position: Desktop Support Engineer (Band 1)
Working Location: Jurong / Changi (Client Site)
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm
Salary Range: $2,600 - $2,800

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Qualifications and Skills

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 1-2 years’ experience in Windows Desktop support.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem solving skills.
• Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.