This role offers an excellent opportunity for a highly organised, reliable and effective individual to take on the role of business support coordinator in our firm and to work with a team of professionals. You are expected to be proactive, forward-thinking and organized while assisting partners and teams with their work activities. You will be involved in many operational matters which will require you to maintain confidentiality and be good at multi-tasking.

Responsibilities

• ­­Provide administrative support to Business Units and relevant stakeholders.
• Organising internal and external meetings, appointments, events, and/or taking minutes of meetings, etc, within the portfolio of the Business Units. To be responsible for all necessary coordination, communication and exercise discretion of the time needed for such arrangements.
• Prepare monthly reports and consolidation of data for the relevant Business Units.
• Assist in the preparation/collation of email circulars, PowerPoint presentations, etc as and when needed.
• Management of projects which includes liaising and follow up with stakeholders on behalf of the partner he/she reports to.
• Organisation and coordinate projects, meetings and related trainings.
• To monitor and track training hours.
• Coordinating with vendors to assist stakeholders in travel arrangements.

Requirements

• Diploma/degree holder in any field
• Minimum 2-3 years of experience in business support role
• Microsoft Office and good knowledge of PowerPoint presentations or related presentation tools will be highly advantageous.
• Experience in handling travel arrangement will be an added advantage.
• Great team player who works well with all levels of colleagues.
• Excellent oral and written communication skills, with tact and diplomacy.
• Discretion and trustworthiness to handle confidential information.
• Flexible, adaptable, and highly independent.
• Meticulous with good organisational skills and the ability to multitask.
• High level of initiative and proactivity.
• Cheerful and friendly disposition.

Job Scope & Responsibilities:

• Excellent experience with supporting Windows 10
• Experience with a previous large scale Windows migration project a plus
• Have worked on Tickets and Requests Tools, has knowledge of Quality parameters SLA and tickets SLA,
• Ability to cope under pressure, Pay great attention and follow the instructions provided.
• Flexible to provide Branch & Weekend Supports
• Excellent customer facing skills, communication skills, comfortable working with all different levels of staff
• Minimum 3 year experience

We are seeking a dedicated Support Engineer professional to join our team to ensure the smooth operation of our systems and applications. The ideal candidate will have strong technical skills and be able to collaborate with various departments to support and maintain our software systems.

Responsibilities:

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).

• Collaborate with cross-functional teams to identify and resolve production issues.

• Perform root cause analysis and provide solutions to prevent future issues.

• Create and maintain documentation related to production issues and resolutions via JIRA.

• Implement and maintain processes and procedures to improve production support.

• Provide daily, weekly, and monthly reports on system performance and issue status.

• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.

• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.

• Deployments during silent hours.

• Development work within the vendor product (about 10%-20% of time).

Preferred Qualifications:

• Bachelor’s degree in Computer Science or related field.

• 2–4 years of experience in Production Support or related role.

• Strong technical skills in Java, SQL, UNIX, and scripting languages.

• Ability to troubleshoot and resolve complex production issues efficiently.

• Excellent problem-solving and analytical skills.

• Effective communication skills to collaborate with cross-functional teams effectively.

• Willingness to participate in on-call rotation.

Internal ref: No bh id (N)

Regards,

Lini

Recruitment Consultant

R22108463

Job Description

Responsibilities :

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

Required Skills :

• Intermediate knowledge and hands on experiences in SQL and Linux
• Minimum 1 year of experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Experience of Job scheduling, Kafka, and ActiveMQ..
• Exposure to the banking industry is advantageous.
• Dynamic individual with a thirst for learning.
• Strong team player with excellent interpersonal skills.
• Ownership-oriented with the ability to meet SLAs without compromising on work quality.

EA Number: 11C4879

Job Overview for Conveyancing Support Officer

As a Conveyancing Support Officer you will handle various administrative and support tasks related to property transactions.

Key Responsibilities:

• Document Preparation: Assist with documentation, and other legal related documents.
• E-Lodgement and E-Filing: Perform electronic lodgements and filings with relevant authorities.
• Client Communication: Correspond with clients, developers, bankers, law firms, and government agencies.
• Reports: Prepare and manage status reports, ensuring timelines are met.
• File Management: Maintain accurate records and archive files appropriately.
• Support Tasks: Assist conveyancing secretaries and lawyers with various administrative tasks.

Requirements:

• Experience: Minimum 1 year of experience in conveyancing support work is preferred.
• Skills: Proficiency in MS Office, MS Word, quick and accurate typing speed, attention to detail, and good interpersonal skills.
• Polished Professionalism: Demonstrates a high level of professionalism and decorum in all interactions.
• Team Player: Ability to work well in a team environment.
• Strong Moral Character: Upholds ethical standards and integrity in all aspects of work.
• Positive Attitude: Maintains a positive and proactive approach towards work and colleagues, fostering a collaborative and supportive work environment.

Application: If you're interested in this position, please submit your resume to [email protected]. Only shortlisted candidates will be notified.

• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques and experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Job duties:

• Liaise with Landlord on work permit application
• Support vendor and service delivery
• Maintain and support facilities by collaborating with contractors and vendors in adherence to all rules and regulations.
• Proactively attend to complaints or abnomalities and resolve the issues timely.
• Working closely with appointed Fire Safety Manager (FSM) to manage all fire safety matters of premises. Attend to all fire alarm activations and facility issues, identifying the cause with follow up reporting on a timely manner.
• Carry out routine inspection to look out for defects and mechanical & electrical faults. Coordinate or administer works to ensure all faults and defects are attended to and rectified.
• Maintain proper administration and documentation to support all maintenance activities and projects.
• Attend to facilities maintenance within Singapore office.
• Support receptionist
• Any other ad-hoc duties as assigned.

Requirements:

• At least 2 years of relevant working experience in facility management or related fields is preferred.
• Diploma in Facilities Maintenance and or Engineering or equivalent.
• Certified Fire Safety Manager will be an added advantage.
• A hands-on person who has knowledge of basic handyman work (eg. changing of lightings, troubleshooting electrical appliances, putting up of festive decorations, housekeeping etc.) and enthusiasm to be on the ground.
• Able to communicate and collaborate effectively with contractors/ vendors, as well as all office staff.

Person Specification

Skills

Client Focused

• Personable and engaging

• Communicates effectively and efficiently to internal and external stakeholders

• Build relationships and networks with both internally and externally wherever possible

• Demonstrates strong customer focus

• Demonstrates ability to work effectively with others

• Constructively handles disagreements to reach a resolution

• Ability to work with diverse groups/ personalities

Innovative

• Open to innovative ideas/ experiences and ability to create new ideas, approaches or insights

• Seeks opportunities for improvements

• Handles situations and problems with innovation and creativity

Dynamic & Competitive

• Demonstrates high levels of energy in seeking out and achieving new goals

• Goes that “extra mile”

• Is a self-starter

• Shows evidence of being comfortable working in fast paced or pressured environments

• Enjoys a challenge and is able to escalate

• Does not give up easily

Open & Communicative

• Adapts communication style to suit audience

• Projects personal credibility

• Interacts confidently without being overbearing

• Ability to work effectively in a high pressure environment

• Keeps emotions under control in difficult situations

• Handles criticism constructively

Professional Integrity

• Able to demonstrate honesty, integrity and professionalism

• Promotes loyalty to TP ICAP and its principles

• Works ethically and shows respect for both professional and company values

Effective

• Excellent attention to detail, highly organised with a proactive approach

• Strong analytical ability and problem solving skills

We are looking for a reliable and proactive Application Support Engineer for one of our established clients. Reporting to the Senior Manager (PMO), he/she will be responsible for supporting, troubleshooting, and fixing application errors that arise across the business. The ideal candidate should possess a minimum of 3 years’ relevant experience in system support, problem-solving, troubleshooting, and application development, along with excellent communication skills.

Responsibilities:

· Provide all levels of application support, handling change requests and project coordination.

· Analyze and troubleshoot application errors raised by business users.

· Establish the root causes of application errors and propose solution to Support Lead.

· Perform system bug fixing and testing under the supervision of System Analyst.

· Follow up on unresolved cases with end users/next level and ensure timely resolution.

· Report significant and recurring issues to support lead for future solution.

· Collect feedback to determine patterns and issues that can be resolved by building a knowledgebase.

· Provide FAQs to end user to ease in troubleshooting.

· Able to stay back for critical issue support and during project implementation.

· Reports and documentation.

· Complete all other application support related duties as assigned.

Key performance Indicators:

· Customer satisfaction.

· Good internal working relationships.

· Timely response and Resolution.

Requirements:

· Diploma or higher in Information Management / Technology.

· Minimum 3 years’ relevant experience in application system support, problem solving, troubleshooting and application development.

· Exceptional ability to identify application errors and root cause.

· Ability to develop and fix bugs in .Net, C#, Vue.js programming language.

· Possesses strong communication skills in both verbal and written forms, a positive working attitude, and is a fast learner.

To apply, please send your CV to [email protected].

We regret that only shortlisted candidates will be notified. Thank you for your understanding.

Yue Hwa Chinese Products is a dynamic and innovative company dedicated to providing top-notch IT solutions. We are looking for a motivated and enthusiastic Junior Desktop Support professional to join our team.

As a Desktop Support specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. Your primary responsibilities will include:

• Providing desktop support for end users utilizing Microsoft software.
• Conducting preliminary troubleshooting of infrastructure issues such as Wi-Fi, network, printer, and server problems.
• Deploying images for desktops and point of sales systems.
• Assisting with software installations, updates, and patches.
• Managing user accounts and permissions.
• Providing support for mobile devices and remote access solutions.
• Assisting with hardware setup & maintenance, including desktops, laptops & peripherals.
• Ensuring data backup and recovery processes are followed.

Key Responsibilities:

• Respond to and resolve technical issues reported by end users.
• Assist with the setup, configuration, and maintenance of desktop systems.
• Troubleshoot & resolve connectivity issues related to Wi-Fi and network.
• Provide support for printer and server-related problems.
• Deploy & manage desktop images for new and existing systems.
• Document & track issues using our ticketing system.
• Collaborate with other IT team members to ensure seamless support.
• Understand & troubleshoot basic networking protocols such as TCP/IP, DHCP, and DNS.
• Assist in maintaining network security and performance.
• Install, update, and troubleshoot software applications.
• Manage user accounts, permissions, and access rights.
• Provide support for mobile devices, including smartphones and tablets.
• Assist with remote access solutions and VPN configurations.
• Set up & maintain hardware, including desktops, laptops, monitors & other peripherals.
• Ensure data backup and recovery processes are in place and followed.
• Provide training and support to end users on IT-related topics.

Qualifications:

• Basic understanding of Microsoft software and operating systems.
• Familiarity with troubleshooting network, Wi-Fi, printer, and server issues.
• Basic knowledge of networking protocols including TCP/IP, DHCP, and DNS.
• Experience with deploying desktop images is a plus.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• A degree in IT or a related field is preferred but not required.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to work with cutting-edge technology.

• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Experience in Unix commands , SQL queries
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs

• Recommending and implementing solutions to mitigate repeat product issues
• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Recent experience in working with Java J2EE applications
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs
• Identifying and implementing automation opportunities to ensure success
• Experience in Unix commands,SQL queries

About STT GDC

Be part of a global leader in data centre solutions

ST Telemedia Global Data Centres (STT GDC) is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast-growing industry that forms the cornerstone of today’s digital world.

Why STT GDC

STT GDC’s internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish.

✨ Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice.

Duties

· Supporting Sales Team with ongoing existing customer compliance list requirements such as KYC, Supplier Due Diligence Compliance list, Supplier sustainability compliance, Supplier onboarding documents and Supplier Finance statements.

· Supporting Sales Team for RFP & RFI responses, working with internal stakeholders for technical and compliance matters.

· Follow up with customers’ request to support the AE on One time charge, Custom part Labour installation and material requests.

· Follow up with customers’ request to support the AE including budgetary quotation (especially basic services like interconnections).

· Supporting Sales Team on coordination and following up on termination and renewal request.

· Supporting Sales Team with SFDC usage leading to the generation of Sales Order Forms.

Skills

· Salesforce, Excel and Power Point knowledge and experience is required.

· 3+ years of experience in Sales Admin / Quote Support, preferably in IT/Telco/Data Centre industries.

- Experience in Siebel & Salesforce will be required

· Post-secondary or equivalent qualification, preferably in IT/Technology related field.

· Able to communicate fluently in spoken and written English and be customer focused.

· Able to handle urgencies and be adaptive in a fast-paced environment.

Responsibilities:

• Monitoring applications and infrastructure alerts.
• Recommending and implementing solutions to mitigate potential production issues.
• Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements.

Requirement/Skillsets:

• Minimum 1 year of experience in an application support role.
• Proficiency in Unix commands, Shell scripting, and SQL queries.
• Knowledge of Job scheduling, Kafka, and ActiveMQ is a plus.
• Exposure to the banking industry is advantageous.
• Dynamic individual with a thirst for learning.
• Strong team player with excellent interpersonal skills.
• Ownership-oriented with the ability to meet SLAs without compromising on work quality.

EA License: R1873481

Company EA License: 11C4879

Job Description

Key Responsibilities:

• Responsible for the .NET, sharepoint & CRM application support and maintenance, with code fixing, enhancement and development.

• Responsible in end-to-end production support that includes managing incidents, service level, problems and releases.

• Responsible in performing application environment setup, installation, software upgrades and deployments.

• Involved in requirement and functional discussions, and assisting the business owners in formulating the requirement

• Application development for minor & major change request/enhancements

• Technical analysis of business requirements and estimation for development Tasks.

• Take responsibility in establishing standards, tools and methodologies to the project

• Implement new functions and changes to existing functions under consideration of the given parameters of the enterprise and solution architecture.

• Front client queries with regards to the application functionality and behavior

• Mentor, and guide junior developers

Role Requirements:

• Minimum of 8 years of experience in application development and maintenance

• Experience in Singapore Public Sector projects, especially maintenance project.

• Experience in GCC,GDC,GCC+ on azure, aws would be required

• Application design and development experience is required

• Experience of Dynamics 365 CRM capabilities and extensibilities

• Design & Development experience in Dynamics 365, .NET application, REST API and microservices development is a must

• Troubleshooting, investigation and analysis on issue, and solution

• Communications and presentation skills to articulate the solution or issue with business stakeholders

• In-depth knowledge of the Microsoft Dynamics CRM platform. Hands on experience in configuration, customization and extension of Dynamics CRM

• SQL Server 2008 or above with custom report experience through SQL Server Reporting Services (SSRS) and FetchXML

• .NET Framework Version 4.5 or above including strong WCF experience

• Knowledge of Web development, HTML, CSS, JSON, XML, Javascript and SQL

• C# and OOPS concepts

• Knowledge on Power platform components and hands-on experience on the same

Good to have:

• Microsoft Azure or AWS knowledge

• Experience of data integration and data migration projects

• Experience with defined frameworks (MVC, Entity Framework and Enterprise Library)

EA Number: 11C4879

Job description

· Handling all corporate secretarial matters for a portfolio of Singapore and international companies

· Prepare necessary documents for AGM, EGM, resolution, striking off, XBRL and etc

· E-submission of return to ACRA and IRAS

· Any other Corporate Secretarial duties

Requirement

· Possess a Bachelor’s degree or diploma (preferred)

· Good understanding of corporate secretarial practices such as Companies Act would be an added advantage

· Good verbal & written communication in English and Mandarin. Able to interact with International and Chinese-speaking clients

· Preferably with a minimum of 2 years of experience

Office Manager & IT Support

Fintonia Group is a Singapore licensed asset manager, combining a strong background in traditional finance with disruptive technology.

You will be joining a fun and fast-paced environment and will be working with a small team of seasoned industry professionals with experience working at top tier global investment banks and industry leaders.

Fintonia Group has launched the first Bitcoin tracker fund managed by a Monetary Authority of Singapore licensed fund manager, and has also obtained a provisional license from the Dubai Virtual Assets Regulatory Authority.

We are looking for a driven and experienced Office & IT Admin Executive to support Fintonia's administrative and IT requirements in Singapore and across our various offices. This role will suit a high performing individual who is well organised, technologically savvy and results focused. It is a part-time role that will be equivalent to 3 days a week in the office.

The Role:

The Office & IT Administrator is integral to ensuring that Fintonia Group’s office operations are efficient, professional, and aligned with our corporate standards. This role encompasses comprehensive management of physical and procedural office needs, along with overseeing key administrative projects that support our growth and operational excellence. This part-time position (3 days a week) is ideal for someone who is meticulously organized, proactive, and experienced in handling a wide range of administrative and executive support-related tasks.

Your responsibilities will include:

1. Office Management

• Maintain an orderly office environment that is conducive to efficiency and is in alignment with company standards.
• Manage all office logistics, including supply inventory control, procurement of office items, and the maintenance of office equipment and facilities.
• Oversee the setup and upkeep of office infrastructure, ensuring all spaces are functional and reflect the company’s professional image.
• Coordinate with IT support to resolve any technical issues and maintain office equipment such as printers, computers, and telecommunication systems.

2. Administrative Projects

• Initiate and manage administrative projects that improve office operations, such as office moves, layout changes, or the implementation of new systems and processes.
• Work closely with management to understand project requirements and goals, developing project plans that align with business objectives.
• Track progress, manage timelines, and ensure stakeholders are informed of developments and project outcomes.
• Evaluate the effectiveness of new processes post-implementation and make adjustments as necessary to optimize operations.

3. HR Support

• Support HR initiatives such as recruitment logistics, employee onboarding processes, and maintaining personnel records.
• Assist in coordinating HR activities and documentation, ensuring compliance with statutory regulations and company policies.

4. Information Technology Support

• Troubleshoot basic IT issues: Assist staff with the resolution of basic hardware and software issues, including setting up workstations, managing printer setups, and basic troubleshooting of office networks and connectivity problems.
• Liaise with IT vendors and support services: Serve as the primary point of contact for external IT service providers and vendors. Coordinate service calls and follow-ups to ensure effective resolution of more complex IT issues.
• Manage software updates and licenses: Oversee the installation and updating of software, ensuring all office systems are running the latest versions and maintain logs of software licenses and renewals.

5. Vendor and Stakeholder Relations

• Establish and maintain strong relationships with vendors and external partners to manage procurement and contracts effectively.
• Negotiate with service providers to secure cost-effective services and supplies.

Qualifications and Experience:

• Minimum of a diploma
• At least 7 years of professional experience in office administration or a closely related field, particularly in managing office operations and leading administrative projects.
• Strong organizational skills and meticulous attention to detail.
• Proficiency in Microsoft Office Suite and Google Enterprise Suite of tools and adept at learning new software tools.
• Excellent communication skills, capable of effectively managing tasks and prioritizing workload.
• Experience in supporting HR functions and familiarity with HR practices are advantageous.
• Mandarin language skills will be well regarded

Sales Admin Support

• Working Hour : 5.5 Days ( Mon -Fri 9am-6pm) , (Sat WFH 9am-1.30pm)
• Address : Ubi Rd
• Salary : $2500

Job scope :

• Attend to customer enquires relating to sales or sales operations
• Handle office administration matters such as application/renewal of work
  permits, worker insurance, etc
• Provide general office/administrative duties and assist various departments in the administrative job, such as letters preparation, copying, scanning, filing, data entry, etc
• Assist in typing of quotations, invoices and other documents
• Handle purchasing of stock/supplies required
• Manage sales enquiry log book paperwork

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

Job Descriptions:

• Provide comprehensive support for freight operations, with a primary focus on air freight (95%), and secondary responsibilities for trucking (4%) and ocean freight (1%).
• Collaborate with 3PL warehouses, freight providers, and relevant stakeholders to resolve shipment issues, including documentation, cargo damage,discrepancies, and other related concerns.
• Respond promptly and professionally to stakeholders' inquiries, addressing shipment queries, issues, and providing necessary assistance.
• Manage service recovery efforts, including containment of escalations, conflict resolution, and conducting investigations to identify root causes.
• Oversee the performance of the 3PL transportation team and freight providers, ensuring that agreed-upon service standards and key performance indicators (KPIs) are met consistently.
• Assist in identifying and implementing enhancement requests related to both operations and systems, aiming to improve efficiency and service quality.

Requirements:

• A minimum of 5 years of work experience in a similar role.
• Must have experience in air freight operations support, preferably within semiconductor companies or handling semiconductor shipments.
• Proven experience working with forwarders, integrators, and premium service carriers.
• Solid working knowledge of shipment Incoterms, shipment liabilities, and claims processes.
• Ability to provide support during weekends for urgent shipments, particularly during peak periods (remote support is available).
• Strong communication skills, with the ability to respond professionally via email, meetings, and phone calls.
• Comfortable attending meetings with 3PL warehouses, freight providers, and global stakeholders.
• Willingness to travel to ALPS for warehouse visits, particularly during quarter-end periods.
• Availability and commitment to work hands-on during peak quarter months, which are in March, June, September, and December.
• Independent, responsible, resourceful, and a fast learner with a strong sense of urgency.

Good to Have:

• A diploma or degree in a related field is preferred.
• Knowledge of customs permits and Free Trade Zone (FTZ) requirements.
• Familiarity with the SAP system is advantageous.

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: L79YV6V5

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Remus Gan | Registration No: R21102972

1. IT Technical Responsibilities

1. Maintenance, administration and monitoring of Servers
2. Perform Server administration and management of windows servers, VMWare, AD Domain services, AD Certificate services, DHCP, DNS, MS Exchange and Email filtering
3. User account creation and deletion for Windows, Emails, BT, VPN, Messenger and door access
4. Maintenance/ Administration of Network Infrastructure
5. Maintain and update firewall settings
6. Monitor and maintain computer systems and networks, routers, switches, voice circuits, leased lines, telephone lines, etc for the smooth operations of the Company
7. Assist IT Manager in implementing information and cyber security and control structures
8. Handle system backup, storage management and system recovery.
9. Conduct servers backup (daily/weekly/monthly backup)
10. Handle renewal of maintenance services for IT equipment/ software licenses
11. Perform tests and evaluations on new software and hardware
12. Liaise with vendors for IT equipment purchase and technical support
13. Liaise with vendors for new voice circuits, leased lines, data subscriptions, etc
14. Check invoices from vendors & perform cost allocation (Voice circuits & data subscription) for Finance
15. Provide desktop support duties
16. Workstation and trading phone setup for new users
17. Install and configure computer hardware, software, systems networks, printers and scanners, etc.
18. Provide technical support for User Desktops, BT Trading system, voice circuits, etc across the company (in person or over phone)
19. Support of desktop applications like Bloomberg and Refinitiv related applications
20. Troubleshoot hardware and software issues
21. Rollout Windows updates and patches
22. Regular checks for PC and Server OS patches and updates

2. Others

1. Assist in office renovation
2. Shifting of User positions or desk positions
3. Perform duties of an SMO – Safe Management Officer (acting as a back-up for the main SMO)
4. Any adhoc assignments by Management

Requirements:

- Minimum Diploma in Information Technology related field

- Minimum 1 year of experience

- Experience in firewalls, routers and switches configurations

- Experience in MS Active Directory Account, MS Exchange, VMWare and Linux administration

- Meticulous, resourceful, independent, good interpersonal skills and sense of responsibility

- Possess MCSA, MCP, CCNA knowledge and working experience in financial sector will be added advantage

- Good interpersonal skills

- Willingness to work on weekends and public holidays occasionally

POSITION SUMMARY

An IT support individual is in charge of supporting end user technologies, including desktop, printers, devices and potentially network and systems of all types, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical problems.

JOB RESPONSIBILITIES

• Provide support for end user desktops and laptops which include but not limited to internal hardware component replacements.
• Network, Desktop & Server OS support & administration.
• Provide first level troubleshooting & installation of software or firmware applications.
• Install, support & maintain IT peripherals such as keyboard, printer, projector & others.
• Support recurring tasks such as back up, patch management, IT system monitoring, cyber-security protection from viruses and spam wares attack, etc.
• Liaise & coordinate with IT vendors/suppliers on IT purchases, projects & support IT systems
• Update IT inventory & Licences, ensuring appropriate and sufficient level of vendor support.
• Planning, developing, and maintaining SQL databases.
• Maintaining the company intranet with basic programming.
• Attend to emergency calls & weekend /off hours support.
• Any other responsibilities & ad hoc assignment as required.

JOB REQUIREMENTS

• NITEC or higher.
• Min 1 year experience in IT field works.
• Knowledge of current Windows & mobile operating systems.
• Good knowledge in IT hardware & administration support for Microsoft Windows.
• Strong analytical & problem-solving skills.
• Candidates who are familiar Microsoft Dynamics NAV/Business Central, Microsoft Windows Server, Microsoft SQL Server, ASP.NET/.NET Core will have an added advantage.

JOB PURPOSE

• To provide administrative support for marine underwriting in the Korea Market. Support for Non-marine administration may also be required as needed.

JOB RESPONSIBILITIES

Responsibilities include, but are not limited to, the following:

• Monthly Closing: Coordinate between underwriters and the processing administration team to ensure policy documents' accurate and timely production.
• Adverse Checking: Review and verify data provided in the slip or email from brokers before data entry.
• Data Entry: Input data from signed contracts into Excel spreadsheets, consolidate the information, and provide it to the processing administration team for further processing.
• Data Maintenance: Maintain and update records, schedules, and statistical data to ensure accuracy and accessibility when needed.
• Translation: Provide basic translation support for underwriting information written in Korean for administrative purposes.
• Liaising with Intermediaries: Coordinate with intermediaries regarding invoice issuance and renewal updates.

QUALIFICATION

• Basic Degree/Diploma in Business, Business Administration, Data, or Statistics related fields.

EXPERIENCE

• Proven experience in administrative tasks with a solid service-oriented mindset.
• 1-2 years of experience in office administration or related roles.
• Strong time management skills and the ability to prioritize tasks effectively.
• Meticulous attention to detail, particularly with numerical data.
• A diligent and persistent approach to completing tasks thoroughly and efficiently.

SKILLS

• Candidate should be comfortable and confident in Korean Language (Written and Spoken)

Job Responsibilities

• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

• Fulfillment follow through on case handling and with customers;

• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Minimum of ITE, 'O' levels

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

• Ability to work on rotational shifts (Morning & afternoon)

Your new company

This is a banking firm with a strong presence and branding.

Your new role

• Knowledge of financial markets with experience in Trade Support for equities derivative/swaps/cash products.
• Possesses understanding of Equity/Equity Derivatives Trade Life Cycle/Corporate Actions.
• Risk & Control focused; Understands Risk and potential P&L impacts of processes.
• Able to envisage front-to-back flows with understanding of impact.
• Able to initiate solutions, take ownership and drive issue remediation.
• Experience in delivering process improvement and enhancements.
• Excellent communication skills at all levels.
• Products covered are Listed and OTC products in Equity/Equity derivatives across all APAC markets.

What you'll need to succeed

• Proficiency in MS Product Suite i.e., Excel, Word.
• Bloomberg, Reuters, Corporate Actions knowledge preferable.
• VBA, SQL, Macros, Alteryx skills preferable.

What you'll get in return

This is an excellent opportunity to be part of a banking organisation. You will be part of a collaborative working environment and you will gain exposure to the environment.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1660446

EA License Number: 07C3924

Company Registration No: 200609504D

POSITION OVERVIEW : Front Office Level 2 Application Support

POSITION GENERAL DUTIES AND TASKS : Qualifications, Skills, and Experience

Experience: 1 - 3 years Proven experience in Level 2 application support within the financial services or trading technology space. Expertise in front-office trading platforms and financial applications, such as ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies. Experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products. Strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI, ServiceNow, Remedy, JIRA) and the ability to resolve complex technical issues under pressure.

Technical Skills: Advanced troubleshooting and diagnostic skills, particularly within trading platforms, market data feeds, and trade execution systems. Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress. Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration. Understanding of networking protocols and data feeds and how they interact with trading platforms. Experience with SQL and the ability to query databases to investigate data-related issues.

Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment. Ability to explain technical issues to non-technical stakeholders, providing clear instructions and updates. Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.

Problem-Solving Skills

Ability to think critically and solve complex problems, particularly in high-pressure situations. Proactive approach to identifying and addressing potential issues before they impact the project. Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.

Personal Attributes:

Customer-focused with a passion for delivering excellent user support. Self-motivated, with the ability to work independently and as part of a team. Strong attention to detail and methodical approach to incident management. Ability to multi-task and manage a high volume of incidents simultaneously. This role typically operates in a fast- paced, high-pressure environment within a financial institution or consultancy.