• Contribute to projects / initiatives, starting from Requirements Gathering, Functional Specs review to User Acceptance Testing and Live Verification.
• Must have good working hands-on experience in data querying (SQL and such) and handling of data schemas and data wrangling. Subject matter expertise in consumer/retail credit domain will be an instant hit.
• Review requirements to ensure alignment to design principles and data architecture
• Evaluate existing BAU process and identify areas that need improvement and propose options as solutions
• Attend to user stories/requirements from stakeholders e.g. credit risk analysts with regards to data and dashboarding needs and work with MOT (Tech) data factory and/or READ teams
• Join regular scrum meetings and user stories grooming sessions to ensure that enhancements are delivered accordance to business requirements/solutions and is within budget and timelines
• Review solution proposal from MOT (Tech) and provide effective challenge and counter proposal
• Familiarity with consumer credit loan systems and customer systems for secured lending products (ie. LEAPS ORIGINS (front-end booking system) and Finacle (account maintenance system)
• Familiarity with consumer credit loan systems and customer systems for cards and unsecured loan products (ie. VisionPlus)
• Should have experience with collection management system such as Debt Manager and Aspect/Cisco auto dialler
• Good knowledge of Collibra as part of data discovery and lineage between data tables in ADA/DL (data warehouses).
• Participate in various workshops from BU initiatives

---------------------------

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• Identifies business problems and areas of concern that hamper efficiency.
• Develops solutions to improve business health.
• Acts as a liaison between business stakeholders and technical teams.
• Analyzes business operations, identifies areas for improvement, and recommends solutions.
• Uses data analytics to comprehend corporate procedures and maximize production and efficiency

• Education – Bachelors or higher degree preferably in Business or Computer Science IT
• At least 3-5 years working as a Business Analyst.
• Must be organized, able to work with minimal supervision, flexible to switch and work on different projects and manage them in a timely manner
• Business Process Mapping and improvements.
• Experience in writing user stories/requirement specs.
• Basic Data Analytics. Experience in Financial Markets
• Has experience working in projects on Agile methodology (Scrum, Kanban, etc)
• Experience in Credit derivatives or debt instruments

ABOUT THE ROLE

We are now extending the application to interested candidates who would apply for the role of System Analyst-Developer to join our Service Delivery Division. The candidate must be an enthusiastic, proactive and motivated individual with real passion for new age digital transformation profession who would work closely with our Division Manager and (internal / external) stakeholders to ensure the successful delivery of our services.

To be successful in this role, you should possess the quality of a System Analyst-Developer who is savvy in providing technical solutions to our clients. You would also work closely with the client’s User Task (EUC/RPA/Tools) team and internal/external stakeholders to track and implement solutions that relate to quality or process improvements.

Key Area of Responsibilities (KAR):

• Work closely with end users to identify pain points and propose suitable automation solutions.
• Develop tools for migration and operational processes.Clarify which tools need to be developed / revised based on the gap of the As-Is / To-Be system and business operation processes
  Development of migration tools (Migration data creation using Access, etc.), any other new tools in order to adapt with new operation processes
  Modify existing systems and implement new functionalities as required.
  
• ReportingReport issues related to the development and progress of daily activities to User owned EUC/RPA/Tools PIC
  
• Collaborate with stakeholders to ensure developed solutions align with business needs.
• Any other duties related to this role.

Basic Requirements:

• Proficiency in MS Access, Excel macros, and RPA tools.
• System implementation and automation tool development experience in banking projects (trade-related preferred).
• Strong analytical and problem-solving skills to bridge user needs and technical solutions.
• Effective communication and stakeholder engagement abilities.
• Hands-on experience of using Access and Excel macro, UIPath (RPA)
• Business knowledge in Trade area preferred.
• Willingness to undertake travel within the APAC region when is required.
• Diploma / Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and teamwork skills.
• Ability to work independently and collaborate in a team environment.
• Strong organizational and time management skills.

Additional Strengths (optional)

• Hands-on experience interacting with users to gather and refine requirements.
• Strong focus on creating user-friendly and efficient automation tools. Add in your pointers here.

Responsibilities:

• Collect, clean, and transform large datasets for analysis. This may involve working with programming languages such as, SQL, R/Python, JavaScript, etc. to create automated data processing flow. Codes should be clean and well-documented.
• Design, develop, and maintain dashboards and interactive visualisations for data exploration to help end-users make informed data-driven decisions. This includes using analytical tools such as Microsoft Excel, PowerBI, ZOHO and/or Tableau.
• Manage data quality assurance processes to ensure data accuracy and consistency.
• Develop and implement data governance policies and standard operating procedures (SOP) and conduct ad-hoc analysis to answer specific business questions and address challenges.
• Collaborate with stakeholders to define business requirements and translate them into analytical tasks and present analytical findings and recommendations to stakeholders.
• Stay up to date with emerging technologies and tools in the data analytics space and evaluate how they can be used to improve the company's analytics platform and services.

Requirements:

• Degree or Diploma in Computer Science with min 3 years of experience in related field
• Customer-first mentality with a high dose of empathy and passion for the Built Environment,familiarity with IoT (Internet-of-Things) devices and their data streams.
• Familiarity with version control systems (GIT and others), CI/CD practices, testing and migration tools for database and software and understanding of A1 Modelling.
• Experience working with APIs and SQL databases.
• Familar with tools such as PowerShell, Apache Spark, PySpark, etc.

Mandatory Skills

• Possess a degree in Computer Science/Information Technology or related fields.
• At least 3 to 5 years of relevant experience in technology business analysis or software development, and familiar with business applications in investment/banking industries.
• Excellent interpersonal and communication skills, with strong ability to manage and align expectations of senior level business stakeholders across different business units to accept solutions proposed by project teams.
• Possess strong analytical, critical thinking, problem-solving skills and a team player who has growth mindset and confident to work independently.
• Hands-on experience in conducting business analysis functions, stakeholder management, solution designing, software test planning, vendor management and production support.
• Experience in the documentation of BRD, FSD, use cases, visual modelling and business processes.
• Experience in ETL/ELT process, SQL and API.
• Experience in Agile methodology skill with strong delivery mindset.
• Good understanding of financial application, workflow, UI/UX, database design and software engineering best practices."

• AWS + VB
• Jurong Town Hall

Job Description

• Prepare and consolidate SEAI Group and Company post-closing analysis monthly, quarterly, yearly management reporting and presentation materials
• Collecting, analyzing, and interpreting historical and current financial data of Company and Group performance with detailed financial status reports
• Assisting Assistant Vice President with the following:

1. Collate Group companies monthly reporting package for monthly management P&L review.
2. Quarterly forecasting process for SEAI group companies
3. Prepare annual budget preparation for SEAI group companies
4. Working capital management for SEAI group companies

• Assist, develop and maintain dashboards and reports to monitor business performance
• Collaborate with group companies to ensure accurate reporting
• Ensuring compliance with financial regulations and maintaining the integrity of financial data
• Other ad-hoc duties assigned by Assistant Vice President, Finance

HOW TO APPLY:

Please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

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What you´ll do at BTS

About the role:

At BTS, we turn our clients’ ideas and strategies into results. We do this by designing customized learning experiences that drive innovation, alignment, new behaviors, and performance.

As a Business Analyst, you will work directly with leaders from some of the world’s leading companies, many of whom are the top largest Companies in the region. You will learn how their business works and what their strategies are, and you will play a part in shaping the leadership capabilities of their senior management. BTS consultants also help to develop the skills of thousands of leaders across the globe every year.

What we offer:

• Competitive compensation and benefits package
• Exposure to developing and delivering complex solutions for large corporations from a variety of industries
• International exposure and travel
• Casual and fun professional atmosphere emphasizing freedom, responsibility, collaboration, excellence, and individual growth

Candidates must show:

• 1-2 years of post-undergraduate work experience
• Proven presentation and facilitation skills with a fluent command of English
• Advanced Excel and PowerPoint skills and thorough knowledge of Microsoft Office
• Understanding of finance and business acumen are a plus
• Some functional and/or industry expertise is a plus

• Degree or Diploma in Computer Science, Information Systems, Information/ Infocomm Technology, Computer or Electronics Engineering or related discipline

• Minimum 4 years of working experience as Business Analyst

• Participated in at least one full software or product development cycle, preferably using Agile Methodology

• Proven experience in IT business analysis, application solutioning and design, and testing

• Good understanding of customer/user experience, design thinking, user story mapping and digital product lifecycle management

• Strong analytical, conceptualisation and problem-solving skills

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

• A driven and motivated personality with an ability to learn and apply Knowledge of, or experience in implementing projects in at least one of the following areas Data Analytics, Agile Methodologies, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management, Service Design, Cloud Solutioning.

• Past development or consulting experience (preferable)

This Data Analyst role is critical for establishing robust data processes, maintaining data integrity, and supporting the company’s efforts toward leveraging high-quality data for decision-making and AI transformation. Key responsibilities include:

1. Creating Data Processes: Develop procedures for data entry, database integration, and sharing to standardize processes, prevent data duplication or corruption, and ensure long-term data preservation.
2. Protecting Data: Maintain data integrity by identifying and removing duplicates and imperfections, ensuring efficient database functionality. Assess data security risks and monitor usage to prevent breaches.
3. Managing Data Lineage: Track data origins and uses to facilitate issue resolution, ensuring accurate and reliable data.
4. Maintaining Data Quality: Use customer feedback to develop systems for high-quality data, providing actionable insights for better decision-making. Regularly report metrics, track issues, and make recommendations to management.

Key Responsibilities:

• Master Data Management:
  Oversee global master data lifecycle processes, including creation, validation, and deactivation for ERP and CRM systems.
  Develop and enforce data governance policies and procedures.
  Ensure data quality and integrity across systems.
• Process Improvement:
  Suggest or support process improvements and best practices in data management.
  Conduct regular data audits and quality assessments.
• Training and Support:
  Provide training and support to staff on data management practices.
  Resolve data-related issues and discrepancies within systems.
• Documentation:
  Maintain documentation for data management processes and policies.
  Translate business requirements into data modeling solutions and infrastructure.
• Data Operations:
  Responsible for data migration and standardization across the organization.
• Data Visualization and Reporting:
  Develop and maintain data visualizations and reports to support decision-making.
  Collaborate with stakeholders to define reporting needs and ensure alignment with business objectives.
  Utilize tools like Power BI to create dashboards and deliver insights in an accessible format.

Minimum Qualifications

• Education:
  Bachelor’s degree in Information Technology, Business Administration, or a related field.
• Experience:
  3-5 years of experience in master data management or a similar role.
  Proficiency in Microsoft SQL Server with advanced SQL query skills.
  Strong understanding of data architecture and governance principles.
• Skills:
  Proficiency in data management tools (e.g., MSSQL Server Management Studio, Power BI, Excel).
  Strong analytical and problem-solving abilities.
  Excellent communication and interpersonal skills.
  Attention to detail and a commitment to data accuracy.

Preferred Qualifications:

• Experience using RapidStart tools and Configuration Packages for Dynamics Navision and/or Business Central.

JOB SUMMARY

We are seeking an experienced Business Analyst / Senior Business Analyst (BA/S-BA) to enhance our in-house products to stay ahead of the competition and ensure that they remain and integrated best-of-suite solutions for our clients. As a BA/S-BA, you will have the opportunity to work with a multi-disciplinary team to design, develop, test and launch the new features and new products to market.

Feeling the pulse of the customer, business and market trends is core. Taking all these feedback iteratively, as a BA/S-BA you have the opportunity to analyze the customer’s pain points, gaps in the product features, innovate on functionality and features, release a beta to early-adopters and finally launching the enhancements, features or products to market.

On a day-to-day basis, the BA/S-BA involves in working with diverse team members across the full spectrum of software developer services including business analysis, UI/UX, graphics design, backoffice engineering, web app and mobile app engineering. The BA/S-BA is constantly challenged to balance business viability, technical feasibility, customer desire and time to market to ensure that ideas become features in their product lines.

JOB DUTIES

• Collaborate with sales, marketing, and operations support teams to better understand our clients’ needs and synthesise your findings into the product roadmap, prioritizing features and functionalities based on business value and customer feedback.
• Monitor competitor activities and identify opportunities for differentiation.
• Constantly in touch with customers’ pains points, needs and desires and scoping an innovative and viable solution.
• Define clear, cohesive functional and non-functional requirements in the form of user stories and acceptance criteria, and manage time-integrated plans for feature development.
• Work closely with the UX/UI designers to detail out the wireframes and final UX for the new features or products.
• Ensure the objectives, requirements and specifications are clearly understood by the various team members across the Designers, Frontend & Backend Engineering, and QA teams.
• Execute beta and pilot programs with early-adopters and track their feedback and enhance the product features set readying it for market release.
• Develop key performance metrics for products. Track, monitor and analyse these metrics during beta, early-adopter stages as well as a live product.
• Actively conduct reviews, manage approvals, and sign off processes for product feature sets.
• Keep abreast of current product management methodology, latest competitor offerings, and digital trends to help strengthen the team’s deliverables.

JOB REQUIREMENTS

• Bachelor’s Degree of Computing, Engineering, Product Design or related field.
• Over 2+ years of related work experience in the domains of product management, business analysis, system analysis, process reengineering and consulting.
• A proven track record of gap analysis, innovative means of problem solving, designing software products that provide clients with solutions and bringing these products live.
• Outstanding knowledge in product management, product lifecycle and best practices.
• Strong conceptual abilities, clear communication of direction and solid knowledge of the product management or business analysis methodology.
• Exceptional analytical and conceptual thinking skills and quick to learn new business domains and industries.
• Strong time management skills, ability to meet tight deadlines and successfully juggle multiple projects simultaneously.
• Excellent planning, organizational and problem-solving.
• Strong communication skills in presenting visions or ideas to both internal and external stakeholders.
• Excellent documentation skills in drafting clear and concise requirements and specifications.
• Comfortable in working with a multi-disciplinary team that involves process engineering, backend & frontend engineering, UI/UX, graphics design, quality assurance and IT operations.
• Willing to roll-up one’s sleeves and contribute to the team.
• Ability to work in a fast-paced environment.
• Willingness to travel to meet and work with offshore team members.

Responsibilities:

• Work with end users to identify pain points and propose automation solutions.
• Development of migration tools (Migration data creation using Access, etc.), any other new tools to adapt with new operation processes.
• Analyse gaps between current (As-Is) and future (To-Be) systems and business processes to determine necessary tool development or revisions.
• Modify existing systems and implement new functionalities.
• Report development progress and any issues to the user owned EUC/RPA/Tools PIC.
• Ensure alignment of developed solutions with business requirements by collaborating with stakeholders.
• Perform other related duties as assigned.

Requirements:

• Proficiency in MS Access, Excel macros, and RPA tools.
• Experience in system implementation and automation tool development, with an experience in banking (trade-related) projects.
• Strong analytical and problem-solving skills to bridge user needs with technical solutions.
• Effective communication and stakeholder engagement skills.
• Hands-on experience in using MS Access, Excel macros, and RPA tools like UIpath.
• Business knowledge in the Trade domain (preferred).
• Willingness to travel within the APAC region.
• Diploma or bachelor's degree in computer science, Information Technology, or a related field.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Hands-on experience in interacting with users to gather and refine requirements will be an advantage.
• Strong focus on creating user-friendly and efficient automation tools will be an advantage.

JOB DESCRIPTION

Job Title

Business Analyst

Occupation

BUSINESS SYSTEM ANALYST

Job Description & Requirements

About the Client:

Our client is MNC company.

Responsibilities:

• Analyze, develop, enhance, debug, support, maintain, test applications.
• The primary work comprises of requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.
• Perform target account reconciliation against the Identity Management system.
• As a role maker Review and Create Business Policies and Roles in identity Management System.
• Understand and Validate the Application or Department level Role Matrix.
• Help the IDM team by completing the daily tasks assigned.
• Provide administrative support to IDM team.

Requirement:

• Knowledge on access control, preferably RBAC (Role Based Access Control).
• Strong knowledge of Oracle SQL and proficient in writing complex SQL queries.
• Practical knowledge of scripting languages, preferably Python / Java.
• Hands on experience with Reporting tools.
• Comprehensive knowledge in User Access Management and Application Access Matrix.
• Comprehensive knowledge in Identity Management implementations.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R24125310 (PARAMATASEEMA NAVEEN RAJANNA)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries

You will be part of the finance team based in Singapore and report to Associate Finance Director. As a Senior Finance Analyst, you will contribute to the monthly reporting under US GAAP and local statutory reporting.

Job Responsibilities

• Work closely with KL Shared Service Centre for month end closing activities and prepare monthly reporting package
• Engage with KL Shared Service Centre to manage payment process, travel and expenses to ensure queries raised by internal customers and vendors are resolved in timely basis
• Support in liaising with statutory auditors, tax agents and other external parties. Prepare draft financial statements for smaller entities and support ad-hoc financial review with regional team
• Prepare quarterly GST filing
• Responsible for quarterly compliance reporting
• Monthly Balance sheet reconciliation preparation and analysis
• Support in SOX and internal process improvement project
• Other administrative activities

Job Requirements

• Diploma/Degree in Accounting with 2 - 3 years working experience.
• Advanced Excel skills, PeopleSoft experience would be an advantage
• Strong accounting and reporting knowledge
• Time management and deadline/outcome focused
• Customer driven, an excellent communicator and a team player
• Strong analytical skills and problem-solving skills and the ability to multi-tasking
• Wiling to work in dynamic environment.

Your new company

This is a banking firm with a strong presence and branding.

Your new role

• Knowledge of financial markets with experience in Trade Support for equities derivative/swaps/cash products.
• Possesses understanding of Equity/Equity Derivatives Trade Life Cycle/Corporate Actions.
• Risk & Control focused; Understands Risk and potential P&L impacts of processes.
• Able to envisage front-to-back flows with understanding of impact.
• Able to initiate solutions, take ownership and drive issue remediation.
• Experience in delivering process improvement and enhancements.
• Excellent communication skills at all levels.
• Products covered are Listed and OTC products in Equity/Equity derivatives across all APAC markets.

What you'll need to succeed

• Proficiency in MS Product Suite i.e., Excel, Word.
• Bloomberg, Reuters, Corporate Actions knowledge preferable.
• VBA, SQL, Macros, Alteryx skills preferable.

What you'll get in return

This is an excellent opportunity to be part of a banking organisation. You will be part of a collaborative working environment and you will gain exposure to the environment.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1660446

EA License Number: 07C3924

Company Registration No: 200609504D

Data Analyst

90 Seconds is looking for a Data Analyst to wrangle data and drive business intelligence. This person should be detail-oriented with good commercial acumen and will turn data into information, information into insight, and insight into business decisions. If you are a data wizard with a passion for AI, who wants to be part of a world leading, Sequoia-backed, services marketplace in pro video creation, play a key role and have immense impact on the business, then this is the role for you!

What you'll do

• Understand and manage the data structure of the 90 Seconds marketplace application.
• Extract data from our data sources through writing raw and complex SQL queries, interpret and analyse data and draw valuable insights
• Develop dashboards, graphs and reports using external BI tools including Looker Studios, HubSpot and Google Sheets.
• Work to build custom GPTs (and other AI applications) on top of our data to provide operational efficiencies.
• Work with senior leaders to understand and prioritise information needs and provide insights to the business
• Develop systems for data collection, data analytics and other strategies that optimise business intelligence .

Who you are

• Bachelor's degree in Mathematics, Economics, Computer Science, Information Management or Statistics
• Expert skills in SQL (for use with a PostgreSQL database)
• Experience using third party analytics tools like Looker Studios, HubSpot and Google Sheets or Holistics, Periscope etc.
• Technical expertise in data modelling, database design development, data mining and segmentation techniques.
• Passionate and excited by the efficiencies AI to bring to an organisation.
• Strong attention to detail and accuracy.
• Ability to work well in a fast paced, collaborative, highly cross‐functional environment
• Self‐motivated, independent, and proactive, with a pronounced ability to work through complicated problems.
• Ability to respond flexibly to the needs of the business.
• Strong communication skills, both oral and written

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

At Kydon, we are a collective of individuals who adhere to the notion that education can enhance human potential. Each knowledge, skill, experience, or epiphany is achieved one-by-one. Learning fosters the soul, enhances the mind, and strengthens the hands for the work. As an individual, business and community, value is instilled through learning.

In this era of accelerated digitalization, the channels for learning and modes of learning delivery have undergone substantial growth. Our objective at Kydon is to harness technology and innovation to provide the most effective training and learning solutions for organizations and individuals who train and teach. We aspire to be their leading learning partner, fostering positive impact and difference in our world.

We are currently seeking a Business Analyst to join our team. The Business Analyst for the Solutions Team at Kydon plays a pivotal role in driving the development and implementation of cutting-edge learning and workforce development solutions. This role involves working closely with clients, internal stakeholders, and technical teams to analyze requirements, design functional solutions, and ensure seamless delivery of impactful projects. The Business Analyst will be instrumental in translating business needs into technical specifications, enhancing Kydon’s product offerings, and supporting client success.

Key Responsibilities

Client and Solutions Alignment

• Engage with clients to gather and document requirements, ensuring alignment with their learning and workforce development goals.
• Translate business needs into detailed functional and technical requirements for the development and delivery teams.
• Develop solution designs and proposals that meet client needs and align with Kydon’s strategic objectives.

Project Support and Delivery

• Collaborate with the project team to ensure requirements are clearly communicated and understood by all stakeholders.
• Assist in planning and coordinating project timelines, deliverables, and milestones.
• Conduct testing and validation to ensure solutions meet client and business expectations.

Business Process Analysis

• Analyze client business processes and identify areas for improvement and optimization.
• Design workflows, use case scenarios, and process maps to support solution development.
• Provide insights and recommendations to enhance operational efficiency for both clients and internal teams.

Stakeholder Communication

• Act as a liaison between clients, the Solutions Team, and technical teams to ensure smooth communication and project execution.
• Facilitate client workshops and presentations to gather feedback, validate requirements, and demonstrate proposed solutions.
• Prepare comprehensive reports and documentation to keep stakeholders informed of project progress.

Continuous Improvement

• Monitor industry trends and best practices in learning and workforce development to inform solution designs.
• Provide feedback to the product and development teams to enhance Kydon’s solutions portfolio.
• Identify opportunities to standardize and improve internal processes within the Solutions Team.

Qualifications and Skills

Education and Experience

• Bachelor’s degree in Business Administration, Information Systems, Education Technology, or a related field.
• 2+ years of experience in business analysis, solutions consulting, or a similar role (experience in EdTech, LMS, or SaaS solutions is a plus).

Technical Skills

• Proficiency in business analysis and process mapping tools (e.g., Lucidchart, Visio, Jira, Confluence).
• Understanding of software development lifecycle (SDLC), Agile methodologies, and solution delivery frameworks.
• Familiarity with learning technologies, workforce development tools, or LMS platforms is advantageous.

Soft Skills

• Strong analytical and problem-solving abilities with a keen eye for detail.
• Excellent communication and facilitation skills to engage effectively with clients and cross-functional teams.
• Ability to manage multiple priorities in a dynamic and fast-paced environment.
• A proactive and collaborative mindset focused on delivering value to clients and stakeholders.

If you have what it takes to do well in this role, please write in with your CV and cover letter.

We regret that only shortlisted applicants will be notified.

Overview

AvePoint is seeking a Business Analyst with enterprise software solutions experience to join us in our Client Services division.

What will you be doing?

The Business Analyst analyzes business processes and applicable automated systems and develops As-Is and To-Be descriptions. This individual leads requirements gathering and analysis activities, prepares and delivers written and oral communications participate in testing activities and helps design methods and procedures for internal and external projects.

Your responsibilities will include:

• Elicit requirements for software development.
• The document, analysis, and evaluation requirements were gathered. Work out deliverables such as Functional requirements (Business Requirements Document), Use Cases, GUI, Screen, and Interface designs.
• Translate technical information into the business language to ensure understanding of the requirements by both technical and non-technical audiences.
• Proactively communicate and collaborate with external and internal stakeholders to analyze information needs and functional requirements.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Support the project manager and other team members in planning deliverables, scope, schedule, and other aspects of the project.

OK, I’m interested… is this the job for me?

We look for people who value agility, passion, and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

Other qualities you will need to be a fit for this role include:

• Background/experiences in relevant fields (Computer Science, Engineering, etc. preferred).
• Professional experience with analyzing and documenting complex business processes, software development requirements, and taxonomies.
• Professional experience with requirements gathering and analysis.
• Experience producing and analyzing As-Is and To-Be documentation.
• Strong analytical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into the application and operational requirements.
• Excellent communication skills and the ability to interact professionally with a diverse group, of executives, managers, and subject matter experts.
• Familiarity with MS Office Suite (Word, Excel, PowerPoint).
• Ability to successfully engage in multiple initiatives simultaneously.
• Understanding of Microsoft SharePoint/Dynamics CRM architecture, components, and configuration preferred.
• Understanding of Internet, Intranet, Extranet, and client/server architectures preferred.
• Experience supervising junior associates preferred.

About AvePoint

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Title: Systems Analyst

Salary range: 14000 - 16000

• Project Description:

Client is one of the well-established banks in APAC. They are committed to building and maintaining world-class IT applications and infrastructure.
They are currently looking for a business analyst who can support and manage regulatory changes as well as implementation of new jurisdictions on Axiom.

• Responsibilities:

• Analyse regulatory reporting guidelines and reporting templates to understand what is expected by regulator
• Elicit business requirements from business users and capture it in BRD, FSD
• Perform data mapping analysis to understand the availability and quality of data.
• Manage project scope and requirements throughout the project lifecycle;
• Perform functional testing before start of UAT
• Provide UAT support, analyse and resolve issues identified during user testing
• Resolve functional and technical issues related to business applications.
• Provide input to technical design decisions and business application strategy.
• Establish and maintain communication with IT and Business Stakeholders, ensure regulatory reporting requirements are properly addressed on all levels of system and procedural changes

• Mandatory Skills Description:

• Overall 10+ years of experience out of which 4 years - in Axiom
• Exposure to APRA , MAS, COREP, FINREP, Basel, LCR, NSFR reports
• Prior experience with taxonomy
• Equipped with the technical expertise to help client address challenges in implementation (driven based on good understanding of regulatory, regulatory guidance, integrating new returns and products form internal systems to third party Reg service providers (abacus, adenza etc))
• Extensive experience working in Agile environment with ability to adapt quickly and work under pressure
• Ability to drive results keeping the long-term strategy as the focus.
• Ability to think strategically, see the big picture and quickly grasp complex dependencies
• Ability to focus on continuous improvement, cascading the values to the team
• Ability to clearly communicate complex technical ideas, regardless of the technical capacity of the audience
• Strong facilitation skills, presenting technical information to diverse non‐technical stakeholders and engaging with senior executives.
• Excellent communication skills with the ability to build and maintain positive relationships at every level of the organisation
• Ability to build, motivate and grow effective teams

Responsibilities:

• Conduct detailed business requirement gathering and use case analysis.
• Create comprehensive Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Map and optimize business processes, assessing feasibility and benefits of proposed solutions.
• Plan and promote user tasks for User Acceptance Testing (UAT).
• Monitor task progress, manage risks/issues, and provide resolution support.
• Develop UAT plans, schedules, test scenarios, environments, and data preparation.
• Plan migration schedules and manage related tasks (e.g., data mapping, data cleansing).
• Collaborate with IT and business teams for issue management and progress regularly.
• Plan and promote user tasks for EUC/RPA/Tools.
• Lead user-owned EUC/RPA/Tools as User Task PMO, plan and manage Pre-Study/Design/CD/UT/IT/ST/UAT both of existing and new development EUC/RPA/Tools.
• Oversee the development team, including resource management and issue solving.
• Monitor progress and report to relevant stakeholders.
• Develop plans for tasks such as training, business rehearsals, customer relations, BCP creation, and regulation/procedure revisions.
• Manage progress, address issues, and provide regular updates to PMO and Area PM.

Basic Requirements:

User Task (UAT):

• Experience in planning and executing UAT, including schedule creation, communication with stakeholders, and issue management.
• Hands-on experience with core banking system projects (including accounting systems).
• Business knowledge in Trade domain.
• Willingness to travel within the APAC region.
• A mindset open to challenges and risk-taking.

User Task (Migration):

• Experience in migration planning and implementation, including data management (e.g., transaction information, fee charge tables).
• Strong knowledge of Trade operations and willingness to travel within the APAC region.

User Task (EUC/RPA/Tools):

• Experience in RPA tools (e.g., UiPath), MS Access, and Excel macro development.
• Experience with CGI system implementation.
• Knowledge of Trade operations and willingness to travel within the APAC region.

User Task (User Support):

• Experience planning and managing user tasks such as training, business rehearsals, and regulatory revisions.
• Ability to support large-scale projects, especially in core banking or the banking industry.
• Strong knowledge of Trade operations and willingness to travel within the APAC region.
• Diploma or bachelor's degree in computer science, Information Technology, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and teamwork skills.
• Ability to work independently and collaborate in a team environment.
• Strong organizational and time management skills.
• Certification in business analysis (e.g., CBAP, PMI-PBA) will be an advantage.

GENERAL PURPOSE OF THE POSITION

This position reports to a Regional IT Manager and provides support of desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency. The Technology Support Analyst will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to end-user and local-office technology-related issues and will provide recommendations for the use of technology in supporting practice-group needs. In addition, the Technology Support Analyst serves as a liaison between software and hardware engineers within IT (including the Help Desk) and the end user community.

PRIMARY FUNCTIONS AND RESPONSIBILITIES

Responsibility

End-user Support

• Responds to end users and clients on technology-related issues and questions;
• Supports the business needs of the attorneys, practice groups, and local-office administrative departments and recommends appropriate applications
• Demonstrates proficiency with the firm’s applications
• Provides Level 2 support for practice-group-specific hardware and software
• Performs software installations and upgrades, where necessary
• Responds to and documents situations where standard procedures failed with software or hardware installations or upgrades
• Participates (with testing and documentation) in software pre-pilots, pilots and roll-outs
• Writes technical articles for the internal knowledge base on identified issues, resolutions and work-arounds and on locally managed applications
• Provides status reports to and communicates with the manager
• Performs detailed problem analysis and documents issues and resolutions related to software or network issues and works with Level 3 software and hardware engineers when an issue needs to be escalated
• Communicates with, evaluates usage patterns of, and recommends “best practices” to attorneys and staff to ensure optimal use of the firm’s technology based on knowledge of Firm technology
• Supports Practice Support technologies, including applications, temporary war rooms, and trial sites in remote locations
• Performs desk-side coaching, as needed, in conjunction with the Technology Education team, especially during large-scale roll-outs

Administrative and Operations Responsibilities

• Serves as a knowledgeable resource to team members within the office and the region.
• Provides Mobility support and advanced troubleshooting for approved devices.
• Maintains voice and LAN connections in closets and jacks.
• Performs routine maintenance of servers and applications.
• Resolves network hardware and software problems and coordinates with network engineers to correct issues/problems.
• Deploys and supports office telephone equipment.
• Troubleshoots telephone issues and coordinates with Firm Telecom to correct problems.

Other

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

EDUCATION AND EXPERIENCE

This job requires:

• an Associate’s degree (A.A) in a related field, and,
• minimum 2 years of experience in hardware and software support at a professional-services organization; or,
• equivalent combination of education and experience.

OTHER QUALIFICATIONS AND REQUIREMENTS

To perform the job successfully, the Technology Support Analyst must demonstrate the following knowledge skills and abilities:

• Strong customer-service orientation
• Technical skills
• Written communication skills
• Verbal communication skills
• Strong interpersonal skills
• Self-starter
• Ability to work individually and as part of a team
• Planning and organizational skills
• Problem solving skills
• Ability to adapt to change and balance competing demands
• Advanced arithmetic skills (compute rate, ratio, percent; able to draw and interpret graphs and charts).
• Ability to solve practical problems dealing with a variety of variables where little standardization may exist.
• Ability to read and interpret general business documents, instructions and manuals; write routine business correspondence; and speak effectively with employees, clients and vendors.

COMPUTER SKILLS

To perform this job successfully, the Technology Support Analyst must have an advanced knowledge of office productivity software and the Microsoft operating system.

CERTIFICATES, LICENSES, REGISTRATIONS

• Microsoft Office Certification and A+ Certification preferred

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit and may occasionally be required to move about. The employee is also regularly required to use a computer, involving substantial movements of the wrists, hands and fingers. The employee is also required to regularly communicate with others.
• The employee may also occasionally be expected to lift and/or move up to 30 pounds with assistance.
• Specific vision abilities required by this job include: close vision and ability to adjust focus.

WORK ENVIRONMENT

• The noise level in the work environment is usually moderate
• May require occasional travel
• This job may require occasional evening and weekend work on an overtime basis.

We are looking for an Application Support Officer to improve the reliability of the existing systems and support the development of the new systems. The role is based in Singapore. It requires many interactions with the teams in Europe. Your main role involves around:

Production monitoring

• Monitor the global IT platform and execute the associated action when alerts are raised.
• Process (analyze, solve, document) incidents.
• Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
• Maintain monitoring systems and continuously share ideas to improve its effectiveness.
• Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
• Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
• Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures

Support to users

• Process local user support requests (configurations, assistance,…)
• Collect regularly user feed-backs on system Run Quality and share it with development teams

Transversal

• Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,
• Self-organize continuous learning on the IS systems and landscape
• Manage the IT part of the Singapore Business Continuity Plan
• Share improvement ideas with Business Analyst

Technical Skills

• University degree in IT Engineering or Mathematics.
• 2-6 years relevant experience in IT trading environment
• Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.

Behavioral and social skills

• Interactive behavior : Active Listening and communication skills
• Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation
• Personal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability

Technical and functional skills

• Understanding of trading environment.
• First experience in live monitoring and application support of large IT systems
• Good technical knowledge on the Windows environment
• SQL skills
• Good Scripting skills

Job Description

• Support and manage day to day sales operation.
• Processing of quotation, sales order, purchase order, delivery order and invoicing
• Support the generation of sales either by cold calling or of incoming queries from different platform
• Assist in providing effective solution that fit clients’ requirement.
• Keep close connection with clients as required
• Perform project coordination, ensuring project go as plan and on schedule.
• Work closely with internal teams
• Support the preparation & submission of relevant reports and documents.

Job Requirement

• Diploma in any relevant discipline.
• Work experience in sales administration / support function
• Computer literate with good knowledge in Microsoft Office
• Team player with good communication skills
• Customer service oriented

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.