Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Our client is a Singapore-licensed fund manager driving the low-carbon transition in Southeast Asia through innovative investment platforms. With a dynamic and impact-focused team, they operates across the region, including Vietnam, Indonesia, the Philippines, and India.

We are seeking an Investment Analyst to join the Singapore-based investment team. The role focuses on sourcing, executing, and managing investments that accelerate the low-carbon transition in Southeast Asia.

Key Responsibilities

• Deal Sourcing & Execution:Screen and evaluate clean energy investment opportunities aligned with fund guidelines.
  Conduct due diligence, manage information collection, and oversee data rooms.
  Prepare investment committee documents and assist in transaction execution.
  
• Investment Analysis:Analyze financial statements and identify key business drivers and risks.
  Build and maintain financial models and conduct valuation analyses.
  Perform comparable company and transaction analyses.
  
• Portfolio Management:Support post-investment activities, including valuations, disbursements, and process improvements.
  Maintain accurate portfolio data and reporting systems.
  
• Market Research:Track clean energy developments, policies, and regulations in Southeast Asia.
  Update internal databases and provide market insights.
  

Qualifications

• 1-3 years of experience in private equity, venture capital, investment banking, or consulting.
• Strong analytical and financial modeling skills.
• Excellent writing, communication, and interpersonal skills.
• Attention to detail and ability to multitask in a fast-paced environment.
• Knowledge of energy and climate sectors in Southeast Asia is a plus.
• Regional language skills (e.g., Vietnamese, Bahasa, Tagalog) are an advantage.
• Passion for private markets and climate impact.

Rajkumar Renganathan

EA Licence Number: 23C2060 Registration ID is R1983662

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Purpose of Job

Responsible for ensuring on-time delivery to customers and effective inventory management across WEO Corporation. Collaborates with production sites to align planning & purchasing functions through automation and interfaces, supporting the Manager in achieving departmental goals and objectives.

Job Duties

· Collaborate with Purchasing and Planning teams to automate processes and eliminate non-value-added activities.

· Manage Master Production Planning (MPS) and production/capacity/material planning to achieve key performance indices.

· Oversee customer request dates and past due orders to ensure on-time delivery and inventory turn targets are met.

· Implement monthly PSI projections and conduct risk assessments.

· Lead Phase-in/Phase-out projects and E&O activities.

· Maintain weekly and monthly reports on delivery and inventory performance.

· Perform additional tasks as assigned by the Manager.

Experience:

· 3-5 years in manufacturing environment.

· Experience in production planning & control, inventory management, and forecasting.

· Hands-on experience with ERP systems (e.g., Business Central or similar).

Qualifications

· Degree/Diploma in Supply Chain Management or equivalent.

Other Requirements:

• Strong execution skills in Microsoft Office, especially Excel & Power BI.

• Versatileand open to taking on other supply chain-related roles as needed.

• Good communication skills in both English & Mandarin to facilitate cross-collaboration with overseas teams or stakeholders.

• Strong attention to detail and highly meticulous in work.

Key Competencies Required for the Job: (Core & Behavioural)

Core Competencies:

• Analytical Skills: Ability to analyze and interpret data, providing actionable insights for decision-making.
• Project Management: Capable of managing and driving projects, ensuring continuous improvement and achieving key performance targets.
• ERP Systems Proficiency: Familiar with ERP systems (e.g., Business Central) to optimize supply chain operations.

Behavioural Competencies:

• Communication: Strong interpersonal and communication skills for cross-functional collaboration.
• Adaptability: Ability to adjust and perform well under changing circumstances, especially when managing multiple priorities.
• Problem-Solving: Proactive in identifying issues and finding innovative solutions.
• Team Player: Works effectively with others, showing a willingness to collaborate, learn, and contribute to team success.
• Pressure Handling: Assertive and self-motivated, able to work under pressure and meet deadlines.

Responsibilities:

• Understanding the business requirement from stakeholder and converting the requirement in to functional document.
• Ensure deliverables meet business requirements
• Document and communicate functionally.
• Ensure all support or project activities are in compliance to the quality assurance, audit specification, internal controls and standards.
• Provide up- to- date and accurate relevant documentation of changes, fixes, upgrades, enhancements of supported applications and implementation procedures in accordance to established standards.

Roles and requirements -

• Have worked in Finance domain and have understanding of Financial Statement,P&L, banking products and Trade Finance.
• Good communication skills & able to work with minimal supervision
• Continuously resolving a minor or major of technical requests, inquiries, bug fixes and complaints
• SQL-Should be able to read and write code.
• Experience in Audit/Regulatory Reporting
• Experience in Agile based development

One North Consulting Pte Ltd; a Singapore based IT Services firm is currently hiring Senior Business Analyst with 4~7 years of experience as per details given below.

Interested Singapore Citizens / Singapore Permanent Residents can connect on email id - [email protected]

Job Description & Requirements: -

In this role, you will require in-depth understanding of business processes, and define the user cases / user story for applications. You will develop acceptance criteria to provide assurance for quality of the applications releases.

As part of this dynamic role, you will report to Lead Business Analyst, and work closely with business units and other IT teams.

Requirements:-

• Prior experience as a Business Analyst (4+ years) having in-depth understanding of the entire SDLC process
• 2+ years’ experience in the Insurance Domain would be preferred
• Prior experience in Software Development or knowledge of SDLC will be added advantage.
• Understand business process and define the business requirements in the form of use cases/user stories.
• Exposure to finance or actuarial concepts is advantageous.
• Experience with POS System will be advantageour.
• Able to create test plans, functional scenarios per requirements, carry out systems testing and assist with UATs
• Liaising and communicating with various stakeholders (application/tech teams, project team)
• End-to-End Software Delivery experience will be beneficial
• Experience and familiarity with platforms : Confluence, JIRA, MS OfficeSuite
• Create Test cases & test plan
• Provide & share knowledge to other team members

Roles & Responsibilities:-

• Managing Project initiatives
• Strong Business Analysis experience using Agile framework.
• Build Traceability matrix from Product Backlog and develop user stories for each Sprint.
• Manage the business, IT and the users.
• Passion for agile, strong collaboration skills and ability to work across multiple and diverse clients, internal projects and teams.
• Maintain Exceptional ability to drive delivery of software development projects, within a supportive and innovative culture.
• Provide end-user training

If interested, please email us your CV to [email protected]

We are seeking an experienced Business Analyst specializing in Robotic Process Automation (RPA) to bridge the gap between business needs and technical solutions. The ideal candidate will have a strong background in process analysis and experience with major RPA platforms.

Key Requirements:

- 3+ years of experience as a Business Analyst, with significant exposure to RPA implementations

- Hands-on experience with RPA tools including UiPath, Automation Anywhere, and/or Power Automate

- Strong understanding of business process analysis and documentation

- Experience in gathering requirements and creating detailed process documentation

- Proven track record of successful RPA implementations

Technical Knowledge:

- Working knowledge of RPA platforms (UiPath, Automation Anywhere, Power Automate)

- Understanding of process mining and analysis tools

- Familiarity with SQL and database concepts

- Experience with process mapping tools (Visio, Lucidchart, etc.)

- Basic understanding of programming concepts

- Knowledge of Microsoft Office suite

Responsibilities:

- Identify and assess processes suitable for automation

- Conduct detailed process analysis and create comprehensive documentation (PDD, SDD)

- Perform ROI analysis for potential automation opportunities

- Create business cases and present to stakeholders

- Work closely with RPA developers to ensure accurate implementation

- Monitor automated processes and suggest improvements

- Facilitate workshops and training sessions with business users

- Create test cases and conduct UAT for automated processes

Key Skills:

- Strong analytical and problem-solving abilities

- Excellent documentation and process mapping skills

- Effective communication with both technical and non-technical stakeholders

- Experience in change management and process optimization

- Ability to prioritize automation opportunities based on business value

• Able to handle full set of accounts and consolidation
• Prepare, examine, and analyze accounting records, financial statements of subsidiaries, and other financial reports
• Manage cash flow of subsidiaries
• Prepare cashflow projections and annual budgets
• Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting and other tax requirements
• Analyze periodic results and compare budgeted costs to actual costs
• Facilitating statutory and internal audits
• Resolving accounting discrepancies
• Analyze data: Collect, interpret, and simplify data to identify trends and issues
• Identify problems: Outline problems and opportunities for the business
• Propose solutions: Recommend changes to improve efficiency, productivity, and profitability
• Forecast: Forecast pricing budgets for products, services, and operations
• Monitor data quality metrics

Responsibilities

• Designing enterprise-grade Power BI solutions and analytical data modeling.
• Managing and delivering Power BI projects within timelines.
• Developing Power BI standards, guidelines, and best practices.
• Working with data engineers, data scientists, and other stakeholders in the implementation of Power BI dashboards and reports.
• Leading and providing technical support for Power BI dashboards.
• Organizing and holding workshops and clinics to help HPB employees become more adept in Power BI.

Requirements

• Minimum years of experience in end-to-end Power BI dashboard solutions/data visualization design, adopting good practices that encourage efficient data usage, scalability, extensibility, and reusability.
• Relevant work experience in data integration, analytics, data extraction, transformation and load (ETL), basic exploratory data analytics (EDA), data cleaning, and/or feature engineering.
• Experience in data science is an added advantage.
• Strong skills in analytical data modeling and analysis concepts are an added advantage.
• Experience within healthcare industry
• Technically competent in Microsoft BI and DAX (Data Analysis Expressions) scripting.
• Proficient in SQL (Structured Query Language).
• The following experience and knowledge would be advantageous:
  • Proficiency in Microsoft Azure.
  • Experience with PySpark.

Job Responsibilities:

• Work with Product Owner, Software Architect, Developers, Project Manager and end users on roadmap, enhancements and change requests in market-driven product design process to strengthen SaaS care management system.
• Participate in requirement study, research, feasibility study, functional analysis and design phases, functional testing, user acceptance testing and end-user training.
• Perform technical and business impact analysis for modifications needed in existing web-based SaaS/SOA and bespoke applications to meet user requirements.
• Translate business requirements into detailed product or functional specifications, user stories and test cases that drive the software development process.
• Collaborate with cross-functional teams, including sales, project management and technical support to align on product strategy, positioning, messaging, and go-to-market plans.
• Assist in troubleshooting software applications and system issues.
• Be involved in mutiple projects.

Job Requirements:

• Minimum Bachelor's Degree or Diploma, in Computer Science/ Information Technology, or relevant field.
• Minimum 3 years of relevant working experience in the technology space.
• Experience as a functional consultant, business analyst, system analyst, IT analyst, product analyst, analyst programmer will be an added advantage.
• Versatile and independent in picking up new technology, and possess strong logical and analytical problem-solving skills.
• Able to do flowcharting and business process analysis.
• Enjoy solving real-world problems, software/SaaS product design and management.

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on “apply now” or send your updated resume to [email protected]

Jayden Kua Jing Yu

DID: 6950 9733

Registration Number: R24124814

EA License Number: 02C4944

People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705

http://www.peopleprofilers.com

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Responsibilities

• Report to Head of IT to assist in the implementation of all application system projects, including POS, ERP, Digital eCommerce, etc
• Work with respective department heads to analyse and propose process solution
• Hands-on technical development skills to perform application enhancements in Navision C/SIDE, Microsoft Dynamics-Business Central, SQL scripts, Java scripting, or any other ERP applications
• Impart and groom junior staffs.
• Manage third-party developers to deliver customisation documentation with proper documentation
• Performs and conduct systems testing, user training & acceptance testing, and post mortem follow-up
• Responsible for quality of deliverables, and customer satisfaction.
• Lead Report Analytics implementation

Requirements

• Independent and self-motivated with excellent interpersonal, communication & reporting skills.
• Willing to get hands-on and work with the team
• Able to travel inter-state and overseas where required
• Preferred language: Chinese (Written and Spoken) due to the need to support our North Asia subsidiaries

Welfare & Benefits

• Recognition & growth opportunities
• Performance Bonus
• Long Service Incentives
• Birthday Incentive
• Staff Discount

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Experience: 10+ Years

Role: System Analyst

Key Domain/ Technical Skills:

• Experience in Compliance

• Experience in AI Machine Learning

• Experience in Application Development, System Implementation and Integration

Key Responsibilities:

• Participate in end-to-end projects for system implementation of MLS system

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

• Liaise with application teams across group and countries build the enhancements according to the technical solution plan

• Analyse user requirements and convert requirements to design document and other system documentation to capture key design decisions

• Plan technical deliverables, perform design and development works to meet project’s requirements within schedule

• Perform data mapping and process mapping with interfacing applications

• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Test, maintain and recommend software improvements to ensure strong functionality and optimization

• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

• Liaise with other application teams and business users to prepare test cases and test data prior to testing in UAT and Mock Run environment

• Manage project change request approval windows and deployment schedule

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

• Manage external vendors for project delivery within schedule

Key Requirements

Must Have

• At least 8 years of experience / knowledge in Application architecture and System Integration with combination of technologies such as Unix, Linux, Apache, Jboss. Maria database and NoSQL

• At least 8 years of CICD implementation experience from scratch with combination of technologies such GitHub, Gitlab, Bitbucket, Jenkins, Aldon, etc

• At least 10 years of experience in developing Unix Shell Scripting, SQL, Java or Python

• At least 10 years of experience in application and database design and UI/UX design

• At least 8 years of experience in business analysis, data mapping and process mapping

• At least 8 years of experience in Production Support Management, Incident and Problem Management

• Ability to multitask effectively and handle large amounts of data

• Highly driven, pro-active and a strong team player

• Excellent interpersonal skills and written and verbal communication skills in English

Good to Have

• Experience in network and security experience to resolve firewall connection issue, integration issue, load balancing and disaster recovery needs

• Knowledge in networking, firewall, data migration, password encryption, SSO integration, and disaster recovery planning and testing

• Experience in Hadoop ecosystem and technologies

• Experience in NoSQL database or Big Data

• Experience in Control-M, and JIRA

• Experience in SharePoint and Confluence

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

The Data Analyst is responsible for involves implementation of best practices, process improvements and developing monitoring dashboards for our Aircon Team.

Responsibilities:

• Extract, clean and present data in an understandable manner to the leads in the AC team.
• Interpret and analyze trends, patterns, and anomalies within the data to provide recommendations for business improvements related to air conditioning operations.
• Generate detailed reports and dashboards to present insights and support decision-making processes.
• Assist in identifying and addressing suggest improvements to address quality-related issues
• Work closely with business stakeholders to understand data needs and define analytical requirements.
• Collate and Maintain a repository of SOP and training materials for the department
• Contribute to team projects aimed at improving various aspects of operations
• To establish and maintain a relational database and recommend best practices for data storage, management and its upkeep.

• Diploma or Bachelor's Degree in Data Analytics/Science or a related field
• Proficiency in data analysis tools such as Python, SQL, and Excel
• Strong knowledge of data visualization tools (e.g., Tableau, Power BI) and ability to present data insights effectively.
• Excellent problem-solving skills and ability to work with large and complex datasets.
• Strong communication skills, with the ability to present technical findings to non-technical stakeholders.
  

*This role is an outsourced role from an IT Company, providing services to Banking sector.

Overview:

To be successful in this role, you should possess the quality of a Business Analyst who is savvy in providing technical solutions to our clients. You would also work closely with the client’s project development team and internal/external stakeholders to track and implement solutions that relates to quality or process improvements.

Candidate is also responsible to ensure that the daily activities are in compliance with Company’s Credo and business policies. He/she reports to the Team Leader and carry out leading functions of the department.

Key Area of Responsibilities (KAR):

• Conduct detailed business requirement gathering and use case analysis.
• Create comprehensive Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Map and optimize business processes, assessing feasibility and benefits of proposed solutions.

Plan and promote user tasks in UAT.

• Monitor task progress, manage risks and issues, and provide resolution support.
• Collaborate with stakeholders to ensure alignment and success of project goals.
• Test schedule planning, test scenario creation, test environment preparation, data preparation, etc.
• UAT issue management (managing tickets) and tracking till solving them
• UAT progress monitoring and reviewing the results
• Regular reporting to Cross Functional PMO and Area PM

Plan and promote user task in MIGRATION.

• Planning of migration schedule and control of migration related tasks such as data mapping, data cleansing, etc.
• Conduct a migration rehearsal and list up issues and consider how to handle them
• Monitor the progress of migration and manage issues, working closely with IT and business user members.
• Regular reporting to Cross Functional PMO and Area PM

Plan and promote user tasks for EUC/RPA/Tools.

• Planning and Leading User owned EUC/RPA/Tools as an User Task PMO.
• Planning of whole schedule such as Pre-Study/ Design/CD/UT/IT/ST/UAT both of existing and new development EUC/RPA/Tools.
• Monitor the progress of the user task and manage issues, working closely with IT and business user members.
• Lead development team such as giving instruction, resource management, issue solving.
• Regular reporting to Cross Functional PMO and Area PM

Plan and promote user tasks in USER SUPPORT.

• Developing plan of assigned user tasks in the following areas: UAT, Training, Business Rehearsal, Migration, Customer Relation, BCP Creation, Regulation/Procedure Revision
• Progress management of assigned user tasks
• Issue management of assigned user tasks (including other roles (e.g. manage issues raised by developers)
• Regular reporting to Cross Functional PMO and Area PM
• Any other duties related to this role.

Requirements:

1. User Task (UAT)

• Experience in planning UAT such as creating UAT plans, developing UAT schedule, bridging communication among multiple stakeholders, etc.
• Experience in executing UAT such as monitoring progress, UAT issue solving, test result validation, etc.
• Experience in core banking system projects including accounting system from user side
• Business knowledge in Trade area
• Willingness to undertake travel within the APAC region
• Mindset to not fear challenge / undertake risk

2. User Task (Migration)

• Hands-on experience of migration such as migration planning and implementation. (i.e. Transaction information, Fee Charge table applied to each customer)
• Experience in core banking system projects including accounting system from user side
• Business knowledge in Trade area
• A person who can manage complicated, multiple data without overlooking
• A person who can judge integrity of several plans
• Willingness to undertake travel within the APAC region
• Mindset to not fear challenge / undertake risk

3. User Task (EUC/RPA/Tools)

• Hands-on experience of RPA (UiPath), MS Access, Excel macro development.
• Business knowledge in Trade area
• System implementation experience of CGI
• Willingness to undertake travel within the APAC region

4. User Task (User Support)

• Planning and control experience in user tasks as follows: Training, Business Rehearsal, Customer Relation, BCP Creation, Regulation/Procedure Revision
• Experience in supporting big projects like core banking projects or bank industry projects
• Experience in core banking system projects including accounting system from user side
• Business knowledge in Trade area
• Willingness to undertake travel within the APAC region

5. Others

• Diploma / Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and teamwork skills.
• Ability to work independently and collaborate in a team environment.
• Strong organizational and time management skills.
• Certification in business analysis (e.g., CBAP, PMI-PBA) is advantageous.
• Strong communication and interpersonal skills to engage with stakeholders effectively.
• Willingness to travel within the APAC region as required
• Has experience working in banking projects or banking industry
• Able to commence work within short notice

ob Summary

We are looking for a motivated Business Analyst for a Multinational Corporation (MNC). The Analyst will play a crucial role in translating business requirements into technical specifications for solution design. This individual will be a someone who drives digital demand generation and innovation incubation.

Key Responsibilities

• Liaise with business stakeholders early in the product development process to capture business requirements as input into the digital solution design. Build and align the priority of functionalities to be developed within the product accordingly.
• Work closely with business stakeholders to establish business outcomes definitions and manage business requirements through product delivery to ensure business outcomes are met.
• Part of a scrum team and he/she will lead the sprint planning session by providing business goals and priorities.
• Align immediate business needs to longer term strategy system roadmap by working closely with Product Manager/Product Owner and key team members from other workstreams.
• Partner closely with QA testers and developers to ensure quality deliverables.
• Forge strong working relationship with business stakeholders to handle their new requests, operational issues or queries.

Key Qualifications

• Minimum 2- 4 years of experience as a Business Analyst.
• Strong analytical skills; be able to thoroughly understand + interpret customer business needs, translate them into application and operational requirements.
• Prior experience with marine operations and applications.
• Excellent interpersonal skills and able to interact with users at all levels

We regret to inform that only shortlisted candidates will be notified / contacted.

EA Registration No.: Melvin Chua Han Wei , R24123531

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

• Integrate with SMS/NaaS notification tool.
• Coordinate with developers to build and implement technology solutions.
• Excellent communication skills and problem-solving abilities are essential.
• Provide testing support to meet DITSCAP, DII COE, JTA-A, and DoD standards.
• Identify the areas of improvement to reduce time to delivery avoiding manual errors.
• Support version upgrade for the products and amend the scripts/process as and when required.
• Knowledge of databases, system security and troubleshooting recommended.
• Prepare required documentation to cover each SDLC stages (e.g. Functional spec, test cases etc).
• Enhance system to deliver Change workflow functionality
• Maintain, manage and modify all software systems, tools, and applications.
• Rollout the solution to all environments across different environments.

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Job Duties

• Research, design, and develop computer and network software or specialized utility programs.
• Analyze user needs and develop software solutions.
• Update software, enhance existing capabilities, and develop testing procedures.
• Work with hardware engineers for hardware-software integration.
• Implement applications using Microsoft development tools in N-Tier environment.
• Responsible for Web-based solution development.
• Provide supports to development projects throughout the project life cycle.
• Assists in physical and logical database design.
• Designs, codes, and tests technical solutions.
• Identifies system deficiencies and recommends solutions.
• Contribute to functional requirements and translate them into technical design and development projects.
• Perform and manage unit and system integration testing, conversion, migration tasks and documentation.
• Document features, technical specifications, and infrastructure requirements for self-produced technical work and job processes.
• Ensuring that development tasks are completed within the timeline provided and that issues are fully tested with minimal defects
• Perform any other ad-hoc tasks given by the Project Manager / Project Director

Skills & Requirements

• Diploma/Degree in Computer Engineering / Computer Science or Information Technology
• Experience in HTML, CSS and JavaScript
• Knowledge in C#, VB.NET, ASP.NET, MS SQL
• Experience in UML and Object Oriented Analysis & Design
• Experience in CMS customization and usage (please specify type of CMS in resume).
• Good documentation skills.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Location : Singapore

Contract duration : 12 months

Desired experience : Minimum 7 years of experience with a focus on implementing recording and surveillance over voice and chat channels, and setting up required controls.

Stakeholder management

At regional level:

· Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to:

· Collect, analyze and document business scenarios for the use of voice and chat channels

· Understand business interactions with clients and other external counterparties, and their expectations when communicating with Client.

· Identify risk and conduct scenarios and contribute to create the framework to address them, including user awareness and consequence management

· Establish and enforce a clear RACI with all stakeholders on the execution of their processes and controls

· Drive IT teams (Voice, Chat, Archiving, Digital Working, IT Support, Access Management) to guarantee their delivery of:

· Robust technical solutions meeting business and client demands, whether internally developed or relying on vendors

· Technical controls around proper archiving, security and surveillance of channels

At global level:

· Prioritize and plan with global teams the solutions expected by APAC within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks

· Obtain validation of APAC plans by global stakeholders through the established governance

Technical Skills

· Understanding of core banking businesses (Global Markets, Corporate Finance, Transaction Banking, Wealth Management) and interactions between front-officers (Sales, Relationship Managers, etc.) and their clients and other counterparties

· Familiar with the technical set-up, usage, recording and surveillance of voice and chat communication channels which are most popular in APAC and globally. Knowledge of end-to-end technical flows into archiving and surveillance back-end systems

· Very comfortable with the use of Office tools to draft process and SOP documents, analyse data and track metrics, and present clear and concise updates and executive messages to senior management

· Fluency in Mandarin is a plus as need to communicate with China Region/Counterpart.

Role Summary

Digital Transformation is at the heart of our client’s group strategy. The Single Platform Augmented Consumer Experience (SPACE) program is a cornerstone CRM program conceived to put consumer at the heart of this transformation which help us achieve consumer centricity, digital strategy and seamless experiential brands. SPACE Program is made up of Consumer Data Services/storage (CDS), Loyalty, Marketing Activation using Salesforce Marketing Cloud (SFMC), Consumer Data Platform (CDP), and Analytics. This project has a focus on Japan market and/or Korea market.

Main Responsibilities

Work with both internal and external stakeholders to drive rollout and integration of SPACE products for 1 market, across multiple brands.

• Internal Stakeholders consist of overall SPACE Program Manager, Technical Architects, Product Owners, Integration Managers, Business Analysts, Business stakeholders etc. both at local and Zone/Regional level.
• External stakeholders consist of technical vendors who build or maintain the products within SPACE or to be integrated with SPACE.

Project and timeline management – own overall delivery timeline for different phases in the project lifecycle.

• Collaborate with different teams and workstreams to ensure seamless integration in the group system landscape.
• Drive external vendors to explore and deliver solutions with alignment to requirements, ensuring quality and timeliness, whilst keeping to agreed scope.
• Organize and manage periodic steerco meetings.
• Transition Dev project to Hypercare and Operational project upon go live.
• During hyper-care: organize and drive issue fixes with various stakeholders.

Qualifications & Experience

• Bachelor’s Degree in Information Technology or relevant fields.
• At least 5-7 years of experience in digital transformation projects, having held roles as BA.
• Has experience with projects involving system implementation, multiple systems' integration, and complex data migration.
• Experience managing and driving discussions with both Business & IT stakeholders.
• Excellent verbal and written communication skills to understand requirements/ issues and bring relevant stakeholders into discussions to drive solution.

Good to Have:

• ITIL certification.
• ServiceNow experience.

The Data Analyst will be responsible for designing, developing, and implementing methods, processes, and systems to consolidate, cleanse, and analyze diverse and unstructured data sources. The role will focus on leveraging advanced data analytics, machine learning, and statistical techniques to derive actionable insights and support decision-making at the management level.

Responsibilities:-

• Design, develop and program methods, processes, and systems to consolidated and analyse unstructured, diverse data sources to generate actionable insights and solutions for Management
• Develop and code software program, algorithms, and automated processes to cleanse, integrate, and evaluate large datasets from multiple disparate sources.
• Assist to automate repetitive data tasks, to streamline the process, and minimize manual intervention.
• Assist to create data visualization for the business.

Requirements:-

• Minimum Degree in Data Science, Statistics, Computer Science, Mathematics, or a related field.
• Minimum 1-2 years of experience in a Data Analyst
• Minimum 1-2 year of working experience in similar industry would be a plus.
• Proficiency in programming languages such as Python, R, SQL & PowerShell, with experience in data manipulation and analysis libraries.
• Experience with data visualization tools (eg: PowerBI).
• Strong in Microsoft

We are seeking a dynamic Data Analyst to be part of our mission to drive impactful decisions across our 22 markets. Working within our Analytics team, you'll support the team by providing high-quality insights, maintaining data consistency, and collaborating with internal teams to assist in decision-making. This is a foundational role offering the opportunity to grow technical skills, gain exposure to high-impact projects, and learn from experienced data professionals.

• Data Preparation & Analysis: Supporting data collection, cleansing, and preparation to ensure quality, reliability, and consistency. Conducting basic analyses using SQL and Excel, and assisting senior analysts with larger datasets.
• Dashboard Development: Creating and maintaining dashboards (e.g., in Looker or Tableau) for internal reporting needs. Ensuring they are user-friendly and meeting the requirements of key stakeholders.
• Reporting & Ad Hoc Analysis: Assisting in generating recurring reports and fulfilling ad-hoc analysis requests from internal stakeholders to support strategic decisions.
• Data Quality & Tracking: Monitoring data quality and participating in QA processes to ensure consistency across all reporting metrics.
• Collaboration: Working closely with senior analysts and team leads, learning from their approach to data modeling, visualization, and storytelling.
• Stakeholder Management: Partnering with business stakeholders across the organization to understand their analytical needs, proposing data solutions, and communicating insights in an actionable manner.

Job Summary

The successful candidate will collaborate with internal teams and stakeholders to gather and understand data requirements while driving the implementation of broad data initiatives across the organization. This role is essential to ensure data solutions align with business objectives and improve overall data quality and usability.

Key Responsibilities

• Collaborate with business stakeholders and engineering teams to gather, understand, and translate data requirements for broader organizational data initiatives.
• Implement scalable data processes that can be reused across similar use cases and adapt to evolving business demands.
• Work with internal engineering teams and external data vendors to resolve technical data-related issues.
• Provide timely and effective support to end users, addressing data-related queries or issues.
• Develop and maintain comprehensive documentation for data management activities, including operating models, processes, implementation designs, and user acceptance test results.
• Monitor and report on the effectiveness of data initiatives, offering insights and recommendations for continuous improvement.
• Stay updated on the latest industry trends and best practices in data management.

Mandatory Skills

• A degree in Computer Science, Information Technology, or a related field.
• Proven experience in data management, including areas like metadata, data quality, and data discovery, with a focus on enterprise-level data products.
• Strong understanding of financial data and data management best practices.
• Familiarity with the complex data security and technical challenges faced by large organizations.
• Extensive knowledge and hands-on experience with SQL, including data storage and management in relational databases such as Snowflake, Microsoft SQL Server, and Oracle.
• Awareness of leading data management trends and practices in the financial industry, particularly those addressing data quality and business-technology alignment.
• Excellent analytical, communication, problem-solving, and documentation skills.
• Ability to work independently and collaboratively in a team setting.

Preferred Skills

• Experience and knowledge of Python.
• Certification in data management or data quality (e.g., DAMA, CDMP) is an advantage

Responsibilities:

As a Power BI Analyst, you will be responsible for analysis and development tasks as part of planning, design, build, or test phases of Power BI-related deliveries. Your day-to-day activities will include analyzing and mapping raw data, defining user requirements, and developing Power BI visualizations. Under the oversight of the Power BI development lead, you may also build queries in Power Query and M, design simple to medium complexity models, write DAX measures, or document best practices in a governance-related engagement.

• Collaborate and manage the team to perform, make team decisions, and engage with multiple teams to contribute on key decisions.
• You will also provide solutions to problems for your immediate team and across multiple teams.
• Advanced proficiency in Microsoft Power Business Intelligence (BI) Desktop is required.
• Microsoft Azure Data Factory and Azure Synapse Analytics, both with advanced proficiency, are recommended.
• Develop innovative Power BI visualizations to effectively present data insights
• Collaborate with stakeholders to gather user requirements and ensure the accuracy of data analysis
• Conduct data analysis and mapping to transform raw data into meaningful insights
• Design and develop simple to medium complexity models using Power Query
• Write DAX measures to calculate and summarize data in Power BI visualizations

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to [email protected] to drop your resume
• All shortlisted candidates will be contacted.

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241

Responsibilities:

• Optimize Workday: Ensure an efficient and user-friendly Workday environment for all users.
• Implement Best Practices: Develop and uphold scalable processes that reflect HR best practices.
• Drive Process Improvement: Identify and spearhead business process re-engineering initiatives to boost productivity through transformation, streamlining, and continuous process improvement.
• Understand User Needs: Engage with users to uncover new Workday requirements and translate these into actionable enhancements.
• Troubleshoot and Innovate: Quickly resolve technical issues, pinpoint flaws and inefficiencies, and propose solutions to maintain top-notch performance and security.
• Collaborate for Success: Work with agency leads and IT teams to resolve issues, ensuring consistent and effective solutions across all agencies.
• Educate and Empower: Create comprehensive Workday guidelines and manuals, and conduct training sessions to empower users.
• Monitor and Report: Conduct regular reviews of Workday performance, generating insightful reports on efficiencies and areas for improvement.
• Prioritize and Plan: Structure and prioritize agency requirements, communicating plans with stakeholders for review, approval, and implementation.
• Stay Informed: Keep abreast of the latest advancements in HRIS technology and industry best practices.

Requirements:

• HR Policies and Processes: Leverage your in-depth understanding of HR policies and hands-on experience with HR processes to seamlessly integrate them into our HRIS. Familiarity with Compensation and Performance processes, as well as Public Service HR policies and practices, is a plus.
• Enterprise Systems Experience: Utilize your experience in managing data, HR transactions, and processes within an HRIS. Prior experience in implementing, maintaining, and improving HRIS systems, particularly Workday, is highly preferred.
• Stakeholder Engagement: Engage with stakeholders to understand their issues, identify gaps, gather feedback, and collaborate with System Integrators and Central Team colleagues to develop and communicate effective solutions. Strong written, oral communication, and documentation skills are essential.
• Clear Thinking and Sound Judgement: Navigate ambiguous situations and take a long-term operational perspective to identify opportunities and gaps. Address these from a user-centric viewpoint, and be comfortable co-solutioning and implementing new initiatives.
• Project and Change Management: Exhibit excellent planning skills to manage milestones for HRIS annual maintenance and new initiatives. Communicate effectively with affected stakeholders, ensuring they remain engaged throughout the process.

Experience: 10+ Years

Role: System Analyst

Responsibilities:

· System Analyst is responsible for leading team of developers, managing the system development, implementation and support of Cards related applications on the mainframe platform

· Responsible for the understanding and contributing to the technical solution from design through to code level.

· Work closely with business users in all change requests, analyze and review enhancements for compatibility and adhere to operating guidelines.

· Responsible to come up with the solution and estimation for all business requirements and change requests.

· Lead a project & change request team to implement solution that meet business requirements and are in alignment with organization's business objectives.

· Work with vendor on estimations, high level solution, estimations and end to end functional deliveries

· Hands on manager to guide development team on functional and technical issues • Responsible for modifying existing programs when required.

· Ensure project documentation is done up in accordance to bank standards

· Coordinate with internal teams and vendors to resolve application and system functional issues

· Ensure appropriate standards and procedures are adhered to during the development process to support quality deliverables.

· Execute tasks related to project / change request / maintenance request

· Support SIT and UAT issues and queries.

· Work with SA on the SIT and UAT defects to triage and resolve.

· Work with business on the parameter setup and provide guidance.

· Recommend and execute improvements to process.

· Partner with testing team to review the test strategy and brief on Business requirements.

· Execute tasks related to project / change request / maintenance request

· Ensure project documentation is done up in accordance to bank standards

· Ensure appropriate standards and procedures are adhered to during the development process to support quality deliverables.

· Troubleshoot, debug and provide production system support.

Requirements:

Technical Skills & Experience

The ideal candidate will be a dependable and result oriented technology delivery manager who can comfortably work in a large development organization in a globally distributed, dynamic work environment that fosters diversity, teamwork, and collaboration. He/she should be passionate about Technology and have a mindset to be technically hands-on if needed. Well-versed in the latest trends, especially around disruptive technology, and proven record in execution. The ability to work and thrive

in high pressure environment is essential. This role will report to the Application Development Team Lead for the technical delivery of strategic projects. Candidates with large scale of Cards Re-platform migration from Vision+ to Cardlink will have an added advantage.

· Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory

· More than 12 years’ delivery record in developing and delivering global / regional Cards solutions for a multi-national/regional company with annual budgetary responsibility

· Minimum of 7 years of technology experience with at least 5 years System Analyst capacity in the cards application domain on a mainframe platform.

· Good functional knowledge of cards to design and develop effective / efficient solutions in meeting business requirements

· Good functional knowledge in cards loyalty and rewards and cards issuing functions

· Experience with large scale Cards migration on Cardlink or cryptography will be advantageous

· Proven experience to project manages a team of developers and vendors in ensuring timely delivery of system enhancement of varying scales

· Good working knowledge skills with Microsoft Office Products, Microsoft Visio, and Microsoft Project.

· Concise understanding of the system development life cycle

· Effective people leader with good interpersonal skills.

· Excellent communication skills

· Strong problem-solving skills

· Ability to multi-task and perform well under pressure

Education

· Degree in Computer Science or related discipline

Primary Contacts

· Group Function Users (Cards)

· Technology & Operations Partners

· Other Technology and Infrastructure Teams within Bank

· Product Vendors

· Development Team