At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals..
At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans across asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams located around the globe bring broad and unique expertise. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.
Come join us in delivering better outcomes for our clients around the world!
This position requires 5 days per week onsite in our Singapore office and occasional after hours support for moves and IT infrastructure changes.
What is Front Office Desktop Support responsible for?
Front Office Desktop Support provides technology and functional support to internal clients for issues including hardware, operating system, desktop/web applications, mobility, conferencing, and printing. Our goal is to increase users’ ability to self-service, automate contacts, enhance users’ experience, and support users in adopting new technologies. We are the primary customer interface with technology and are responsible for supporting all customer facing technologies.
What is the Associate IS Analyst-Technical Support responsible for?
Provide desktop support for Franklin Templeton employees. This includes addressing their technical issues, requests, and support of the IT Infrastructure.
What are the ongoing responsibilities of this position?
Provide on-site technical support and customer service as well as remote user support
Running of the server room. Able to effectively isolate issues relating to power supply, UPS, air conditioning and infrastructure cabling
Maintain accurate tracking of tape media, loading/ unloading of tape media for backup and restoration
Participate and conduct Disaster Recovery exercise for local office and regional offices
Build customer relationships with the senior level employees and administrative support personnel in the office and travel to our other offices in the region
Accountability for addressing technical issues in a timely manner and providing concise and timely updates
Address issues that arise within the local office and tickets for local and remote users routed from the service desk
Coordinate, setup, and support technologies used in Conference Rooms
Provide Audio Visual Support for internal meetings as well as domestic offsite meetings
Provide support for trading and investment management technologies
Supports and maintains effective relationships with users in their assigned areas, especially regarding operating systems, applications, mobile devices, new technologies and communications infrastructure
The primary value is to provide quick and effective resolution while minimizing disruption to the customer
Actively participate in team meetings
Ordering and maintaining inventory of IT assets as well as ensuring accurate invoicing
Project work related to acquisitions and integration of companies
Coordinate and support office moves, and user restacks
Be an active advocate for the customer within IT and with outside technical groups
Escalate issues to the appropriate teams and drive to closure
Manage the ticketing queues to ensure issues are prioritized and actioned
Availability to provide support outside business hours
May include occasional travel to other offices
Follow company guidelines, processes, and standards
Working knowledge of office automation products and computer peripherals, like printers and scanners
Ability to perform remote troubleshooting and provide clear instructions.
Set up, maintain, and troubleshoot Microsoft Windows (Win 11 AND Office 365) Desktop and Laptops
Basic Knowledge of ADS, DNS, DHCP configuration
Handling of Asset management and vendor management
Basic LAN (Network) troubleshooting knowledge and understanding of VLAN concept
Outlook, MS Teams, and OneDrive configuration in end client
Identify and escalate situations requiring urgent attention, redirecting problems to appropriate resources
Assist in creation of technical documentation and manuals regarding standard operating procedures and customer service guidelines relating to remote and localized IT support
What qualifications, skills and experience would help someone to be successful?
Minimum Qualifications:
Bachelor’s or higher degree in computer science or related field
Minimum of 2 to 3 years in a similar fast paced and dynamic environment in the desktop support role
Excellent skills and abilities in organization, planning, multi-tasking, and flexibility
Excellent communication and interpersonal skills
Good problem-solving and critical thinking skills
Ability to actively participate as part of a team as well as work independently
Strong service delivery and customer management skills for local and remote users
Proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies
Reliable transportation – mileage will be reimbursed when travelling to a non-primary office is required
Excellent problem-solving and multitasking skills
Preferred Qualifications
Experience supporting multiple facets of the business in a corporate environment strongly preferred
Experience using ServiceNow Ticketing system
Experience our welcoming culture and reach your professional and personal potential!
Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life. Hear more from our employees.
By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered. Learn more about the wide range of benefits we offer at Franklin Templeton.
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to [email protected]. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request.
We regret that only short-listed candidates will be notified.
Generate materials & sharing of New MNC target / New opportunities / Best Practice to countries
Monitoring of ASM / Sales issues, escalation to relevant parties, support issue settlement
Requirements
Diploma in Business Administration, Logistics, Supply Chain, or a related field is strongly preferred.
Proficiency in both English and Korean is required to effectively communicate with relevant stakeholders.
3 to 4 years of experience in the 3PL field, covering both Freight Forwarding and Contract Logistics businesses. Experience in a regional sales role is strongly preferred.
Advanced proficiency in MS Office applications (Excel, PowerPoint, and Word).
Ability to generate periodic sales reports (both summaries and detailed data) in English and Korean.
Strong communication and coordination skills to liaise among Global HQ, Regional HQ, and Country levels.
Ability to perform effectively under pressure in a dynamic environment.
L2 Production Support – Shift job (12 months support)
Full-time
Full-time
Others/Any
Singapore, Singapore
Manufacturing / Production
1 week ago
Responsibilities
• Provide 24x7 operational support for all production practices including weekends and holidays for Bank Security Apps
• Ensure..
Responsibilities
• Provide 24x7 operational support for all production practices including weekends and holidays for Bank Security Apps
• Ensure system availability 24x7. Perform system Recovery in the event of system incapacity or outages.
• Provide technical expertise to facilitate investigation of complex technical issues in a timely and efficient manner.
• Possess strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.
• Monitor System health check & work towards continuous improvement to prevent system issues by early problem detection. Automate the daily monitoring and manual operations to improve system resiliency and stability.
• Regular health-check and capacity assessment of Production environment from BAU growth perspective and incoming project volume.
• Manage end to end Incident Management including investigation, recovery of service, and post recovery follow up on corrective/ preventive actions.
• Manage customer queries and close reported incidents within agreed SLA with business. Work with different stakeholders including business, infrastructure and application support teams to resolve the issues.
• Work with infra support including Middleware, DBA and SAs on system maintenance & infra related issues troubleshooting.
• Work on application BAU related tasks & projects, e.g. DR exercise, audit queries, SOP documentations update, system upgrade for EOS/EOL components, etc
• Ensure strong governance on Change Management Process, Data protection and Priviledge ID access control.
• Work in shift on-site to provide 24x7 operational support including weekends and holidays as per assigned roster. Roster is 5-day work per week. Those on shift on weekends/ public holidays will be given off on weekday.
Title: Systems Analyst
Salary range: 14000 - 16000
Project Description:
Client is one of the well-established banks in APAC. They are committed to..
Title: Systems Analyst
Salary range: 14000 - 16000
Project Description:
Client is one of the well-established banks in APAC. They are committed to building and maintaining world-class IT applications and infrastructure.
They are currently looking for a business analyst who can support and manage regulatory changes as well as implementation of new jurisdictions on Axiom.
Responsibilities:
• Analyse regulatory reporting guidelines and reporting templates to understand what is expected by regulator
• Elicit business requirements from business users and capture it in BRD, FSD
• Perform data mapping analysis to understand the availability and quality of data.
• Manage project scope and requirements throughout the project lifecycle;
• Perform functional testing before start of UAT
• Provide UAT support, analyse and resolve issues identified during user testing
• Resolve functional and technical issues related to business applications.
• Provide input to technical design decisions and business application strategy.
• Establish and maintain communication with IT and Business Stakeholders, ensure regulatory reporting requirements are properly addressed on all levels of system and procedural changes
Mandatory Skills Description:
• Overall 10+ years of experience out of which 4 years - in Axiom
• Exposure to APRA , MAS, COREP, FINREP, Basel, LCR, NSFR reports
• Prior experience with taxonomy
• Equipped with the technical expertise to help client address challenges in implementation (driven based on good understanding of regulatory, regulatory guidance, integrating new returns and products form internal systems to third party Reg service providers (abacus, adenza etc))
• Extensive experience working in Agile environment with ability to adapt quickly and work under pressure
• Ability to drive results keeping the long-term strategy as the focus.
• Ability to think strategically, see the big picture and quickly grasp complex dependencies
• Ability to focus on continuous improvement, cascading the values to the team
• Ability to clearly communicate complex technical ideas, regardless of the technical capacity of the audience
• Strong facilitation skills, presenting technical information to diverse non‐technical stakeholders and engaging with senior executives.
• Excellent communication skills with the ability to build and maintain positive relationships at every level of the organisation
• Ability to build, motivate and grow effective teams
At Kydon, we are a collective of individuals who adhere to the notion that education can enhance human potential. Each knowledge, skill, experience, o..
At Kydon, we are a collective of individuals who adhere to the notion that education can enhance human potential. Each knowledge, skill, experience, or epiphany is achieved one-by-one. Learning fosters the soul, enhances the mind, and strengthens the hands for the work. As an individual, business and community, value is instilled through learning.
In this era of accelerated digitalization, the channels for learning and modes of learning delivery have undergone substantial growth. Our objective at Kydon is to harness technology and innovation to provide the most effective training and learning solutions for organizations and individuals who train and teach. We aspire to be their leading learning partner, fostering positive impact and difference in our world.
We are currently seeking a Business Analyst to join our team. The Business Analyst for the Solutions Team at Kydon plays a pivotal role in driving the development and implementation of cutting-edge learning and workforce development solutions. This role involves working closely with clients, internal stakeholders, and technical teams to analyze requirements, design functional solutions, and ensure seamless delivery of impactful projects. The Business Analyst will be instrumental in translating business needs into technical specifications, enhancing Kydon’s product offerings, and supporting client success.
Key Responsibilities
Client and Solutions Alignment
Engage with clients to gather and document requirements, ensuring alignment with their learning and workforce development goals.
Translate business needs into detailed functional and technical requirements for the development and delivery teams.
Develop solution designs and proposals that meet client needs and align with Kydon’s strategic objectives.
Project Support and Delivery
Collaborate with the project team to ensure requirements are clearly communicated and understood by all stakeholders.
Assist in planning and coordinating project timelines, deliverables, and milestones.
Conduct testing and validation to ensure solutions meet client and business expectations.
Business Process Analysis
Analyze client business processes and identify areas for improvement and optimization.
Design workflows, use case scenarios, and process maps to support solution development.
Provide insights and recommendations to enhance operational efficiency for both clients and internal teams.
Stakeholder Communication
Act as a liaison between clients, the Solutions Team, and technical teams to ensure smooth communication and project execution.
Facilitate client workshops and presentations to gather feedback, validate requirements, and demonstrate proposed solutions.
Prepare comprehensive reports and documentation to keep stakeholders informed of project progress.
Continuous Improvement
Monitor industry trends and best practices in learning and workforce development to inform solution designs.
Provide feedback to the product and development teams to enhance Kydon’s solutions portfolio.
Identify opportunities to standardize and improve internal processes within the Solutions Team.
Qualifications and Skills
Education and Experience
Bachelor’s degree in Business Administration, Information Systems, Education Technology, or a related field.
2+ years of experience in business analysis, solutions consulting, or a similar role (experience in EdTech, LMS, or SaaS solutions is a plus).
Technical Skills
Proficiency in business analysis and process mapping tools (e.g., Lucidchart, Visio, Jira, Confluence).
Understanding of software development lifecycle (SDLC), Agile methodologies, and solution delivery frameworks.
Familiarity with learning technologies, workforce development tools, or LMS platforms is advantageous.
Soft Skills
Strong analytical and problem-solving abilities with a keen eye for detail.
Excellent communication and facilitation skills to engage effectively with clients and cross-functional teams.
Ability to manage multiple priorities in a dynamic and fast-paced environment.
A proactive and collaborative mindset focused on delivering value to clients and stakeholders.
If you have what it takes to do well in this role, please write in with your CV and cover letter.
We regret that only shortlisted applicants will be notified.
1. IT Technical Responsibilities
Maintenance, administration and monitoring of Servers
Perform Server administration and management of windows se..
1.IT Technical Responsibilities
Maintenance, administration and monitoring of Servers
Perform Server administration and management of windows servers, VMWare, AD Domain services, AD Certificate services, DHCP, DNS, MS Exchange and Email filtering
User account creation and deletion for Windows, Emails, BT, VPN, Messenger and door access
Maintenance/ Administration of Network Infrastructure
Maintain and update firewall settings
Monitor and maintain computer systems and networks, routers, switches, voice circuits, leased lines, telephone lines, etc for the smooth operations of the Company
Assist IT Manager in implementing information and cyber security and control structures
Handle system backup, storage management and system recovery.
We are looking for Performance Operations resourses on a contract & perm basis. There are two headcounts for the role.
KEY ACCOUNTABILITIES
As a ..
We are looking for Performance Operations resourses on a contract & perm basis. There are two headcounts for the role.
KEY ACCOUNTABILITIES
As a Performance Operations System/FactSet Support, your main focus will be to support and maintain our FactSet Systems (B-One system and FactSet (SPAR/PA) system), used by the Performance team for the production of performance measurement, reporting and attribution analysis.
You will also support our enterprise-wide operating model for Performance & Analytics (“P&A”) Reporting, that would include integration with our proprietary database called HERA for downstream reporting in HERA and ATHENA Dashboards, and with our data providers (Fund Accountants & Middle Office Service Provider) for all data related queries & feeds.
In addition, you will have supplementary responsibilities that would include ensuring the accurate and timely delivery of investment performance and analytical reporting for various stakeholders, that include Portfolio Managers, Client Groups (Sales and Marketing), Senior Management and Local Business Units (LBUs).
Maintenance of our FactSet Systems: B-One system, and FactSet (SPAR/PA) system.
Conduct & support data reconciliation in between our FactSet Systems
Conduct, support & maintain set-ups, configurations, workflows and data checks in our FactSet Systems and in the P&A Operating Workflow
Investigate & resolve breaks and potential issues related to the P&A Operating Workflow, by identify root cause, by engaging stakeholders (FactSet counterparts, HERA engineers and Data Providers e.g. Fund accountants and Middle Office service provider) and by working towards proper resolution
Escalate timely errors, processes gaps and other inaccuracies as needed
Liase & work closely with the key stakeholders for re-designing process flows and for maintenance of our FactSet Systems and our P&A Operating Workflow
Maintain stakeholder relationships and manage expectations
Answer & support query on fund and benchmark returns, asset returns or attribution results
Ensure all new procedures are documented and agreed
Identify and execute continuous process improvement and automation
EXPERIENCE / QUALIFICATIONS
5 years relevant experience in support & maintaining Performance or Attribution system, for performance analysis, investment risk analysis or similar role
Experience in using Factset Systems (preferably FactSet (SPAR/PA/Vault) system, B-One is a plus)
Implementation / System Migration experience of a Performance or Attribution system is a plus.
Bachelors degree in Finance, Accounting, Economics, Mathematics, Computer Science or similar field
Understanding of portfolio analysis including performance calculation methodologies and risk analytics
Strong analytical and quantitative skills, comfortable with complex formulas and financial instruments (eg: derivatives)
Strong knowledge of Excel and SQL queries
Good Python, C# and VBA skillset to support data transformation & workflow automation
CIPM or CFA is preferred (or working towards)
Language skills – English required, fluency in one or more asian languages will be a plus
Responsibilities:
Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
Collaborate with cross-functional teams to ident..
Responsibilities:
Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
Collaborate with cross-functional teams to identify and resolve production issues.
Perform root cause analysis and provide solutions to prevent future issues.
Create and maintain documentation related to production issues and resolutions via JIRA.
Implement and maintain processes and procedures to improve production support.
Provide daily, weekly, and monthly reports on system performance and issue status.
Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
Deployments during silent hours.
Development work within the vendor product (about 10%-20% of time).
Preferred Qualifications:
Bachelor’s degree in Computer Science or related field.
2–4 years of experience in Production Support or related role.
Strong technical skills in Java, SQL, UNIX, and scripting languages.
Ability to troubleshoot and resolve complex production issues efficiently.
Excellent problem-solving and analytical skills.
Effective communication skills to collaborate with cross-functional teams effectively.
Are you passionate about technology and eager to solve complex challenges? Our client, a leading shipping company headquartered in Korea is looking fo..
Are you passionate about technology and eager to solve complex challenges? Our client, a leading shipping company headquartered in Korea is looking for an experienced IT Support Specialist.
Your new role:
In this role, you will be at the heart of the technological operations, maintaining servers, supporting critical systems, and contributing to the digital transformation efforts. You will work in a fast-paced, global environment, ensuring their IT infrastructure stays secure and optimized for smooth shipping operations. Key responsibilities include responding to employee inquiries; repairing and replacing IT equipment as required; troubleshooting and resolving network issues; overseeing and maintaining servers located in the server room to ensure high availability and performance; working closely with HQ IT teams to address digital security, data protection issues, and ensure compliance with policies.
Requirements:
• Minimum of 2 years' relevant experience in IT support.
• Fluency in English and Korean language (both written and spoken) – to handle requests from headquarters in Korea.
• Strong technical skills (coding included).
• Strong understanding of server management and digital security protocols.
• This role is looking for someone already based in Singapore.
Benefits:
• Competitive salary package and benefits.
• Opportunities for professional development and career advancement.
• Dynamic and collaborative work environment with a diverse team of industry experts.
If you’re ready to leverage your technical skills in a growing industry, we want to hear from you!
Apply now and set sail on an exciting IT career!
Know someone who might be a great fit? Please share this opportunity with them.
Key responsibilities
Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight th..
Key responsibilities
Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight through processing and reduce manual work.
Provide on-going operations support including management reporting and operations dashboards relating to the governance oversight of privilegedaccounts and passwords.
Requirements
5+ Years of CyberArk Experience: Demonstrated expertise in the deployment, configuration, management, and support of CyberArk infrastructure components. Proven ability to provide regional support and integrate CyberArk solutions via APIs. CyberArk certifications are preferred to validate knowledge and skills.
Scripting and Reporting: Proficient in writing PowerShell scripts and SQL statements to develop comprehensive management reports focused on the usage and operational management of privileged accounts. This includes automating reporting processes and ensuring accurate data presentation for stakeholders.
Data Visualization: Experienced with Grafana for creating data visualizations and dashboards, enabling real-time insights into access management and security posture. Skilled at translating complex data sets into understandable visual formats for better decision-making.
Privileged Access Management: Strong understanding of enterprise privileged access management principles, encompassing risk management, compliance, governance, and control. Ability to develop and enforce policies that mitigate risks associated with privileged access.
Audit Experience: Extensive experience in responding to audit queries and preparing detailed reports related to access management. Skilled in analyzing audit findings and implementing corrective actions to address compliance gaps. Proven ability to collaborate with internal and external auditors to ensure all necessary documentation is accurate and readily available.
Remediation Expertise: Extensive experience in remediating CyberArk failed objects to ensure that auto-managed objects comply with security policies and standards. This includes troubleshooting and resolving issues to maintain operational integrity and compliance.
Technical Platform Knowledge: In-depth knowledge of key operating systems and databases, including Windows, Unix, MSSQL, and MariaDB. Previous experience in administering these platforms enhances ability to manage and secure privileged accounts effectively.
Banking Environment Experience: Familiarity with working in a banking or financial services environment, understanding the unique regulatory and security requirements involved. This background supports effective implementation of access management solutions tailored to industry standards.
Educational Background: Bachelor’s degree in Computer Science, Information Systems, or Engineering (or a related field). Alternatively, a combination of relevant professional experience and CyberArk certifications is also acceptable, demonstrating a solid foundation in security practices.
POSITION OVERVIEW : Front Office Level 2 Application Support & Development
POSITION GENERAL DUTIES AND TASKS : Qualifications, Skills, and Exper..
POSITION OVERVIEW : Front Office Level 2 Application Support & Development
POSITION GENERAL DUTIES AND TASKS : Qualifications, Skills, and Experience Proven experience in Level 2 application support within the financial services or trading technology space. Expertise in front-office trading platforms and financial applications, such as ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies. Experience supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products. Strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI, ServiceNow, Remedy, JIRA) and the ability to resolve complex technical issues under pressure.
Technical Skills: Advanced troubleshooting and diagnostic skills, particularly within trading platforms, market data feeds, and trade execution systems.
Development / implementation experience Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress. Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration. Understanding of networking protocols and data feeds and how they interact with trading platforms. Experience with SQL and the ability to query databases to investigate data-related issues.
Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment. Ability to explain technical issues to non-technical stakeholders, providing clear instructions and updates. Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.
Problem-Solving Skills
Ability to think critically and solve complex problems, particularly in high-pressure situations. Proactive approach to identifying and addressing potential issues before they impact the project. Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.
Personal Attributes: Customer-focused with a passion for delivering excellent user support. Self-motivated, with the ability to work independently and as part of a team. Strong attention to detail and methodical approach to incident management. Ability to multi-task and manage a high volume of incidents simultaneously. This role typically operates in a fast- paced, high-pressure environment within a financial institution or consultancy.
About this role:
Wells Fargo is seeking a Capital Markets Middle Office Specialist to join our APAC Sales Support team, predominately focused on cove..
About this role:
Wells Fargo is seeking a Capital Markets Middle Office Specialist to join our APAC Sales Support team, predominately focused on covering the Japan sales team.
In this role, you will:
Provide operational support for Fixed Income Credit/Rates sales desks across Asia (focused primarily on Japan) covering products including but not limited to Cash Bonds, US Treasuries, Mortgage-Backed Securities, Futures and OTC derivatives products.
Perform daily front to back trade processing such as: Trade allocation, CTM trade affirmation and allocation, trade confirmation and SSI management
Daily failed trade and risk management.
Manage and build relationships with external clients, including email and phone query management, and act as the single point of contact for clients.
Liaise with other support and control divisions such as Trading Middle Office and Settlement on resolution of day-to-day issues.
Liaise and maintain relationships with global partners such as IT, COO, Ops Risk and Project Management.
Take initiative to improve operational efficiency and ensure processes are performed in a robust and controlled environment
Participate in UAT and new product initiatives.
Required Qualifications:
2+ years of Capital Markets industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Proficient in written and spoken Japanese due to internal and external stakeholder engagement
Desired Qualifications:
Bachelor's degree in finance or relevant disciplines with minimum 5 years of relevant experiences
Relevant experiences in Credit and Rates related products is an advantage
Excellent communication and interpersonal skills with strong analytical/problem solving skills
Detail orientated with strong sense of control
Experience with CTM is an advantage
Able to work on flexible hours to accommodate covering Japan business
About Giftano
Giftano is an online gift shop with a wide selection of premium handpicked gifts such as unique experiences, beautiful flowers, your fav..
About Giftano
Giftano is an online gift shop with a wide selection of premium handpicked gifts such as unique experiences, beautiful flowers, your favourite gift cards, luxurious hampers and many other thoughtful gifts perfect for any occasion. All gifts come with your own personalised greeting card and free shipping.
Giftano offers a super easy to use search tool to help you find gifts for that special someone. Users can find gifts based on occasion, category or based on whom they are buying for. It also offers one of the most universal gifting options out there with its own Giftano Card which allows the recipient to choose from any of the long list of brands and gifts listed on its website. Gifting made easy!
Looking to launch your career in e-commerce? We are a fast growing e-commerce company looking for new talent to join our amazing operations team. As the Customer Support Intern, you will learn the valuable ins and outs of the day-to-day logistics in the fast growing e-commerce vertical. Located near Boat Quay surrounding 3 MRT stations, Giftano was created to assist making the world a bit more generous, and today we are the leading online consumer gifting platform in Singapore.
If you are interested in being a key part of our growth engine and a key member of our team, this would be the role for you, so apply today!
Main Tasks
● Support the Operations Coordinator in the day-to-day duties such as:
○ Managing accurate entry and processing of all orders received
○ Planning and coordinating product delivery activities to ensure accurate and timely deliveries to customers
○ Manage customer order fulfillment and handling customers’ enquiries in a timely and professional manner
● Inventory management:
○ Ensure accuracy in stocktaking
○ Ensure proper replenishment of gift cards and other inventory for timely distribution to our partners and consumers
○ Preparation of stock reports for inventory review
● Work closely with merchants to ensure all product information such as pricing, description, product image, and inventory are up to date and available-to-sell
● Collaborate with internal teams (e.g. sales, marketing) to address customers’ issues
● Act as the point of contact for escalated issues from our clients as appropriate
● Provide support in any other administrative tasks in other department as required
Requirements
● Customer success enthusiast – You are the type of individual who enjoys putting your skills to use while helping people solve problems. You believe that giving our customers, merchants and partners the best user experience & service can bring success to the business, with passion in customer service that involves mainly email handling and calls
● Highly diligent doer, conscientious, punctual and great attention to detail
● A professional disposition and positive attitude
● Excellent command of English both oral and written with customer service skills
● Attentive and always ready to learn from your experienced managers
● Ability to multitask, prioritize and manage time effectively
● Skilled in Excel and MS Office / Google Suite
● Computer savvy and digital native
What's more?
● Young, vibrant team (Gen Zs and Millennials here!)
Key responsibilities
Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight th..
Key responsibilities
Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight through processing and reduce manual work.
Provide on-going operations support including management reporting and operations dashboards relating to the governance oversight of privileged accounts and passwords.
Requirements
5+ Years of CyberArk Experience: Demonstrated expertise in the deployment, configuration, management, and support of CyberArk infrastructure components. Proven ability to provide regional support and integrate CyberArk solutions via APIs. CyberArk certifications are preferred to validate knowledge and skills.
Scripting and Reporting: Proficient in writing PowerShell scripts and SQL statements to develop comprehensive management reports focused on the usage and operational management of privileged accounts. This includes automating reporting processes and ensuring accurate data presentation for stakeholders.
Data Visualization: Experienced with Grafana for creating data visualizations and dashboards, enabling real-time insights into access management and security posture. Skilled at translating complex data sets into understandable visual formats for better decision-making.
Privileged Access Management: Strong understanding of enterprise privileged access management principles, encompassing risk management, compliance, governance, and control. Ability to develop and enforce policies that mitigate risks associated with privileged access.
Audit Experience: Extensive experience in responding to audit queries and preparing detailed reports related to access management. Skilled in analyzing audit findings and implementing corrective actions to address compliance gaps. Proven ability to collaborate with internal and external auditors to ensure all necessary documentation is accurate and readily available.
Remediation Expertise: Extensive experience in remediating CyberArk failed objects to ensure that auto-managed objects comply with security policies and standards. This includes troubleshooting and resolving issues to maintain operational integrity and compliance.
Technical Platform Knowledge: In-depth knowledge of key operating systems and databases, including Windows, Unix, MSSQL, and MariaDB. Previous experience in administering these platforms enhances ability to manage and secure privileged accounts effectively.
Banking Environment Experience: Familiarity with working in a banking or financial services environment, understanding the unique regulatory and security requirements involved. This background supports effective implementation of access management solutions tailored to industry standards.
Educational Background: Bachelor’s degree in Computer Science, Information Systems, or Engineering (or a related field). Alternatively, a combination of relevant professional experience and CyberArk certifications is also acceptable, demonstrating a solid foundation in security practices.
Responsibilities:
Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
Collaborate with cross-functional teams to ident..
Responsibilities:
Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
Collaborate with cross-functional teams to identify and resolve production issues.
Perform root cause analysis and provide solutions to prevent future issues.
Create and maintain documentation related to production issues and resolutions via JIRA.
Implement and maintain processes and procedures to improve production support.
Provide daily, weekly, and monthly reports on system performance and issue status.
Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
Deployments during silent hours.
Development work within the vendor product (about 10%-20% of time).
Preferred Qualifications:
Bachelor’s degree in Computer Science or related field.
2–4 years of experience in Production Support or related role.
Strong technical skills in Java, SQL, UNIX, and scripting languages.
Ability to troubleshoot and resolve complex production issues efficiently.
Excellent problem-solving and analytical skills.
Effective communication skills to collaborate with cross-functional teams effectively.
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportuni..
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Responsibilities:
The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into production.
perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
Considers implications of the application of technology to the current environment.
Analyzes applications to identify risks, vulnerabilities and security issues.
Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exchanges ideas and information
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned in a concise and logical manner.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
3-5 years of strong Application production support experience in the financial industry
Experience using call/ticketing software
Hadoop/Big Data Platform
Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka.
Perform daily performance monitoring of the cluster - Implement best practices, ensure cluster stability and create/analyze performance metrics.
Hands-on experience in supporting applications built on Hadoop.
Linux
3 - 5 years of experience
Database
Good SQL experience in any of the RDBMS.
Scheduler
Autosys / CONTROL-M or other schedulers will be of added advantage.
Programming Languages
UNIX shell scripting, Python / PERL will be of added advantage.
Microsoft
Strong knowledge of Microsoft based operating systems
Experience using/troubleshooting Office with emphasis on Word, Excel.
Additional Skills (preferable)
Other Applications
Knowledge / working experience of ITRS Active Console/other monitoring tools
Knowledge / working experience of Autosys/scheduler.
How You’ll Succeed
Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.
Main Purpose of Job
Reporting to the Principal Officer, this role is primarily responsible for the oversight of the financial reporting for St. James�..
Main Purpose of Job
Reporting to the Principal Officer, this role is primarily responsible for the oversight of the financial reporting for St. James’s Place International plc (Singapore Branch) (“SJPISB”). The role holder is also responsible for providing business support for SJPISB.
Key Responsibilities of the Job
Ensure that all financial reporting for SJPISB is in accordance with all relevant reporting standards/requirements and consistent with the relevant accounting policies and standards.
Ensure that the Key Finance Controls of SJPISB are appropriate including the processing of payments and transfers within the Branch's delegated authorities framework.
Responsible for review and oversight of quarterly and annual regulatory and tax-related returns including ensuring appropriate sign off and governance.
Responsible for monthly and quarterly Management Information reports for distribution to SJPISB management and relevant Committees.
Ensure that all other monthly, quarterly, and annual timetable actions are completed, and the SJPISB's Finance Monthly Task Calendar is signed off accordingly.
Be the local liaison for the auditors to allow them to complete their annual audit in a time efficient manner.
Ensure all relevant mandates, controls and documentation are updated and in line with MAS requirements.
Provide local oversight of service relationships with external banking providers, corporate secretarial, tax and other advisers.
Support SJPISB in its oversight of its third party providers including the administration centres, asset custodian, actuary and payroll providers.
Responsible for the production of the outsourcing oversight Management Information reports.
Support SJPISB and the Asia & Middle East Finance Division in related processes as requested by the Principal Officer.
Requirements of the Job:
At least 4 years of relevant experience
Qualified Accountant (CA, ACCA, etc.) with knowledge of Singapore FRS and accounting fundamentals
Sound working knowledge of insurance accounting and RBC 2 reporting will be advantageous
Accuracy and attention to detail
Strong analytical and problem-solving skills
Ability to work independently and liaise with other stakeholders to find the best solutions
Strong interpersonal skills with the ability to communicate with a range of internal and external stakeholders
High level of proficiency in Microsoft suite (Excel, Word, PowerPoint etc.)
Updated Job Description: Business Support Executive
Position Title: Business Support Executive
Location: Singapore
Reporting To: Regional Director of ..
Updated Job Description: Business Support Executive
Position Title: Business Support Executive
Location: Singapore
Reporting To: Regional Director of Revenue and Strategic Engagement
Who We’re Looking For:
Are you someone who doesn’t just think outside the box—but wonders why the box even exists? Do you thrive in chaos, love solving problems, and enjoy challenging the status quo? If you’re the type who values EQ over IQ, embraces creativity, and takes pride in finding unconventional solutions, you might just be the perfect fit for this role.
We’re looking for a Business Support Executive who can roll with the punches, think on their feet, and bring a dynamic, go-getter attitude to everything they do. Forget textbook solutions—we want someone who’s ready to take ownership, step up when needed, and support our Regional Director in growing Jumborca’s business outside of China.
If you’re all about breaking molds and getting things done, read on.
What You’ll Be Doing:
Keeping Chaos Under Control:
Be the behind-the-scenes hero: managing schedules, coordinating meetings, and keeping things running seamlessly.
Take ownership of key documents like contracts, proposals, and SOWs—polishing them to perfection.
Draft reports, presentations, and pitches that stand out and tell a story.
Backing Sales Like a Champ:
Help create killer solution write-ups, pricing strategies, and SOWs that seal deals.
Be the backbone of the sales process—track leads, update CRMs, and make sure no opportunity slips through the cracks.
Dive into research to uncover market trends, potential opportunities, and fresh ideas.
Driving Strategy with Confidence:
Be the Regional Director’s partner-in-crime, keeping strategic projects, alliances, and partnerships on track.
Chase deadlines, follow up with stakeholders, and ensure deliverables align with the big picture.
Proactively identify areas to add value and step up when needed.
Communicating Like a Boss:
Be the go-to point of contact for internal and external stakeholders—polished, personable, and professional.
Organize and prioritize communication so nothing gets missed.
Draft client-facing materials that are sharp, impactful, and perfectly aligned with our brand.
Fixing What’s Broken:
Spot inefficiencies in workflows and suggest creative solutions to improve productivity.
Own repetitive tasks—automate, streamline, or tackle them head-on so they don’t slow things down.
Recommend tools, systems, or processes that make the workday smoother, smarter, and faster.
What You’ll Need to Crush It:
Your Background:
We’re not big on certificates—prove you can make things happen, and that’s what counts.
Bonus points if you’ve worked in admin, operations, or support roles where multitasking was the name of the game.
Your Superpowers:
EQ Rockstar: You’re empathetic, a great communicator, and can read the room like a pro.
Challenger Mindset: You’re not afraid to question the norm and suggest better ways of doing things.
Proactive Problem-Solver: When something isn’t working, you don’t wait—you fix it.
Creative Thinker: You see opportunities where others see obstacles and turn ideas into action.
Adaptable and Resilient: You thrive in dynamic environments and stay cool under pressure.
Tech-Savvy: You’re comfortable with tools like Microsoft Office and CRMs—and you learn new tech fast.
Detail-Oriented Dynamo: You catch what others miss and make sure every “i” is dotted and “t” is crossed.
Why You’ll Love This Role:
Break the Mold: Be part of a company that’s all about challenging the status quo and redefining what’s possible.
Grow Fast: Work directly with the Regional Director and get hands-on experience in strategy, sales, and business execution.
Make an Impact: Your ideas and energy will directly shape the growth and success of Jumborca’s business.
Dynamic Environment: Forget boring routines—every day here is different, exciting, and full of opportunities.
How to Apply:
If this sounds like your kind of challenge, we want to hear from you!
About Caxton Associates:
Caxton Associates, founded in 1983, is a global trading and investment firm with offices in London, New York, Monaco, Singapo..
About Caxton Associates:
Caxton Associates, founded in 1983, is a global trading and investment firm with offices in London, New York, Monaco, Singapore and Dubai. Caxton Associates’ primary business is to manage client and proprietary capital through global macro hedge fund strategies. Assets are managed via a broad mandate to trade in a variety of global markets and instruments.
About the role:
We are seeking a hands-on, proactive and highly independent Desktop Support Engineer to manage our IT support and operations for our Singapore office (approx. of around 15 users). You will be directly reporting to our IT Support & Helpdesk Manager, based in London. The Desktop Support Engineer will be required to research issues and bring resolution to complex problems.
The working hours are 7:30AM to 17:00PM with rotational after-hour support shared between the team. The role sits as part of a broader team responsible for global desktop support and desktop engineering. This is a 5-day in office role.
The role will provide many learning opportunities such as Office 365 Administration, Exchange Online, MS Teams Administration, Endpoint Management (InTune), Azure and Active Directory Identity Administration.
Responsibilities:
Support Role:
Provide desktop support to the end users (trade floor and operations). This includes: installation, repair, servicing and maintenance of hardware (e.g. printers/scanners) equipment.
Provide in office and remote support to our Singapore users.
Setup all video and audio conference calls in our Singapore office.
Support, maintain, and troubleshoot hardware and software updates on the trade floor
Perform PC workstation moves, add, changes.
Responsible for maintaining the ticket queue (utilising Asana) and assign them to appropriate group as needed
Respond to malware virus alert and take appropriate step to block, isolate, and mitigate risk exposure.
Involve with after hours on-call support rotation and Friday patching of PCs
Providing onsite support, build relationships with Executives, Portfolio Managers and Infrastructure staff assisting them with questions, incidents and service requests
Essential technical skills & experience:
Trade applications: Bloomberg and X_Trader
Microsoft O365 (Windows 10/11 support), Adobe Acrobat, Google Chrome
Active Directory
Mobile telephony support (Microsoft Intune MDM, Cisco IP phones and IP communicator software)
Remote desktop (Cato VPN)
Confluence
Proprietary developed applications
Project Role:
Create package for automated deployment - globally deploy changes and remove software.
Create, deploy and troubleshoot Windows 10 images via MDT/WDS
Analyse and revamp current group policies
Requirements:
Minimum 5 years of relevant experience, preferably in banking/financial services industry.
Ability to work independently, and sufficiently qualified to handle situations locally outside of UK/US hours.
Ability to work in a fast paced, high pressure work environment.
Strong customer support skills with a focus on delivering high quality service.
Strong communication and interpersonal skills and a self-starter.
Strong collaborative skills with the ability to work effectively in a team-oriented environment.
A keen eye for detail, a curious mindset, and a willingness to challenge the status quo.
Willing to work off-hours and weekends as needed to address critical issues or system maintenance
Powershell experience is a plus
Displays and operates at the highest degree of ethics and integrity.
Meta’s Support Engineering team is looking for an engineer to play a key role in scaling Meta’s key Fintech product priorities. As a business supp..
Meta’s Support Engineering team is looking for an engineer to play a key role in scaling Meta’s key Fintech product priorities. As a business support engineer working on Meta Fintech Products, you will get an opportunity to work on our family of apps including Instagram, WhatsApp, FB and build support flows for the systems where we process over 140 Billion annually.
We are looking for someone who has a passion for product support combined with outstanding customer services. You are an expert in building monitoring from scratch, identifying gaps and coming up with technical solutions, and are an expert in articulating insights back to product teams to make the product better. You have the expertise of managing technical integrations, fostering developer/business relationships, and who have a desire to improve the support experience of our customers.
As a business support engineer, you will work closely with product engineering teams and partners to build long term monitoring and alerting solutions that will help us detect and resolve issues proactively. You will also get the opportunity to work with external partners and processors and set up processes that will help us build a scalable support system for our fintech workflows. You will work closely with other regional offices and partnership teams and support a broad range of partners across the globe to integrate Meta Fintech products into their offering. This role will be based in Singapore.
Responsibilities
Partner with Payment providers and advertisers to help them to deploy Meta products.
Provide ongoing integration monitoring and technical support to payment partners/processors through a scaled ticketing system, while ensuring a high quality of service, troubleshooting partner’s technical issues in real-time, in cooperation with their engineering teams, and Facebook's internal technical teams, to resolve payment service issues
Troubleshooting partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta’s internal technical teams to resolve those issues
Manage technical relationship with Meta’s Payments partners, providing technical support and handling service outages
Communicate partner needs to the Meta product team, to improve people’s experiences with our products
Handle any production issues that comes out of Meta’s monthly reconciliation process
Write production code that will improve our internal tooling and our products, building understanding across a variety of software and our platform at a deep engineering level
Help scaling programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta’s infrastructure, presenting cross-functional and global context
Provide 24x7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
Proactively and independently analyze information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and shares this knowledge across the team
Lead and complete several concurrent complex projects while using your problem-solving skills to resolve large business problems.
Regularly frame and consider issues within the larger scope and goal of the team and translates them into actionable insights that have key business impact
Independently think through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance
Be recognized and known as an expert across the global team and regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management
Confidently and constructively challenge priorities and/or the direction of a certain project. Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources
Make informed decisions and recommendations based on the reprioritization of competing needs
Consistently deliver constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals
Minimum Qualifications
5+ years of experience as a Support Engineer, Service Engineer, Site Reliability engineer or similar.
BA/BS in Engineering, Computer Science, Information Technology, Telecommunications or equivalent degree/experience.
Experience in working/troubleshooting with networking protocols (HTTPS, API, REST, VPN’s)
Experience in one or more of the following languages: PHP, Python, Ruby, Objective-C/C++, Swift, Java, or C#
Experience with system administration and scripting under Unix/Linux systems
Demonstrated problem-solving approach and analytical skills
Experience in communicating with technical and business audiences and writing technical documentation
Preferred Qualifications
Experience in the payment processing and/or banking industry
Experience of local payment flows like Fed Now and subscription based payment is a plus
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Application/ Technical Support Engineer
Location: Wcega Tower
Working Days: 5 Days (9am - 6pm)
Salary : SGD2,900- $4,000 (not inclusive of tran..
Application/ Technical Support Engineer
Location: Wcega Tower
Working Days: 5 Days (9am - 6pm)
Salary : SGD2,900- $4,000 (not inclusive of transport allowance, bonus/commission)
Allowance Transport: SGD500 min (applicable if you have own car), otherwise reimbursement
Bonus: 1 – 2 months depending on performance
Industry: Electrical & Electronics
The role of Technical Support and Application Engineer will be responsible for supporting technical sales and providing technical support of Automation Products we are distributing and their applications for our customers in Singapore, Malaysia and Indonesia.
Job Requirements:
Degree in Electronics / Electrical / Engineering/ Industrial/ Mechatronics
Training on products will be provided
Knowledge in PLC, Control/Automation, IOT Knowledge will be added advantage
1 – 2 years experience
Skills
PLC programmable logic controller programming, touch panel, Control And Automation
Job Responsibilities:
Responsible for product management for the product we are distributing
Provide post sale and presale application and sales support by analyzing and recommending solutions to meet customer’s needs.
Prepare and present application/ solution proposals according to customer requirements
Provide technical, application/ Support technical requests/support, respond to customer queries and issues of our customers over telephone or email.
Provide product training and conduct product demonstration to customers
Work closely with sales team to maintain existing customers’ relationship.
Using product application knowledge to demonstrate to potential customers the usefulness of the product and how it may suit the customer better than competing products.
Build up relationship with our product's principal and provide customers’ feedback to product's principal for service and/or products enhancements.
Value-add to customers’ needs and strengthen relationships with them.
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Maintenance of our FactSet Systems: B-One system, and FactSet (SPAR/PA) system.