1. Within Miltenyi Biotec’s Global Technical Support Team, you join our group of global specialists supporting Miltenyi´s various product portfolios. You provide expert-level technical support, deliver product trainings, and support products along their complete lifecycle. 
2. You provide Technical Support to worldwide colleagues (sales, support and service), distributors and customers. This includes answering inquiries, providing application support, investigating and troubleshooting technical issues. You handle complaints in collaboration with other departments. You carefully document your support activities and also collect, analyze and communicate data required for analysis of product performance. You manage and maintain our product knowledge database.
3. You occasionally provide on-site support during customer demos, instrument installations or troubleshooting. 
4. You create, manage and deliver product training in-house and in the field worldwide. 
5. You support products by working with marketing, R&D and production during all stages of the product lifecycle. 
6. You take part in global projects to develop processes, tools and to launch new products.

1. Within Miltenyi Biotec’s Global Technical Support Team, you join our group of global specialists supporting Miltenyi´s various product portfolios. You provide expert-level technical support, deliver product trainings, and support products along their complete lifecycle. 
2. You provide Technical Support to worldwide colleagues (sales, support and service), distributors and customers. This includes answering inquiries, providing application support, investigating and troubleshooting technical issues. You handle complaints in collaboration with other departments. You carefully document your support activities and also collect, analyze and communicate data required for analysis of product performance. You manage and maintain our product knowledge database.
3. You occasionally provide on-site support during customer demos, instrument installations or troubleshooting. 
4. You create, manage and deliver product training in-house and in the field worldwide. 
5. You support products by working with marketing, R&D and production during all stages of the product lifecycle. 
6. You take part in global projects to develop processes, tools and to launch new products.

Job responsibilities:

The officer is part of the team responsible for processing employment claims at the Tripartite Alliance for Dispute Management (TADM). The job entails customer service, access the feasibility of executing Writ of Seizure and Sale (WSS) and case processing work.

The officer will monitor payment for Settlement Agreements (SAs) and Employment Claims Tribunals (ECT) orders. The officer will assess the cases and provide timely assistance and advice to the workers.

The officer will respond to case specific queries and be involved in ad-hoc projects relating to IT needs, process reviews and customer service initiatives.

Job requirements:

• Able to handle customers in a responsive and professional manner
• Able to communicate well and write concisely
• Team-player with good interpersonal skills and able to work independently
• Possess good analytical and problem-solving skills
• Proficient in basic IT programmes like MS Excel, Word, Powerpoint & Outlook

Kindly state your expected salary in your resume. The position offered will be commensurate with the candidate’s experience and suitability.

Job Descriptions:

* Perform System deployment, implementation, testing and documentation, maintenance and optimization of Software Application.

* Develop technical specifications, design, coding, data security, implementation, integration, documentation and user guide for computer, server and cloud computing

* Provide technical support in daily operational administration and field support.

* Perform in-house proof of concept, research and testing

* Perform Systems Development Life Cycle (SDLC) methodology.

* Perform Support & Engineering services

* Install, configure, troubleshoot and administration of cybersecurity / system infrastructure/ networking / Windows servers / Disk storage / Cloud Management.

* Perform backup, disk space housekeeping, and creation/deletion of user accounts.

* Provide direct support to other employee on IT Related matter

Job Requirements:

* Diploma or Degree in Computer Science, IT or Computer Engineering

* 1-2 Years of similar working experience, Fresh graduate are welcome

* Experience in system integration work.

* Experience in database such as Oracle, MS SQL Server, Informix, NoSQL time-series databases

* Programming experience in .Net, VB and C/C++.

* Experience in implementing Cloud computing, ASP.NET, Web Service and desktop applications

* Developed websites with PHP, HTML, Ajax, JSON and jQuery is a plus

* Skilled in enterprise technical architecture

* Well versed in Cloud Management, Server Management such as MS Windows, Red Hat Enterprise Linux

* Virtualization platforms such as VMware ESX and Microsoft Hyper-V

* Operating System Clustering such as Windows, Red Hat, Hardware load balancing

* Server skillsets in Ms SQL, IIS, Group policy, Active directory, Backup & Recovery, Monitoring,

* Networking skills, LAN, Wifi, Cyber Security, DHCP, DNS, etc

* Security hardening of Windows and Redhat Servers is an advantage

* Disk and tape storage technologies

* Possess good verbal/written communication and interpersonal skills

* To stay abreast of new product and technologies in IT infrastructure data management solution.

* Quick learner in languages, pragmatic in solution delivery

Interested applicant please send resume with expected remuneration to [email protected]

We regret that only shortlisted candidates will be notified

About the job

In your role as an intern in the Sales and Supply Support team, you will create and constantly improve excellent availability, range management and forecasting at the lowest possible costs. Together with the Sales and Supply Support Manager, you will support the Store’s commercial team and act as a communication link between the store and Supply and Availability, Service Office matrix.

Your assignment

• You will assist in the stock inventory process to secure highest stock accuracy level.
• Support the Sales and Supply Support Manager with stock discrepancies analysis as part of the inventory management process.
• Carry out qualitative and timely administration of parameters in the system to prevent unnecessary orders to manage healthy range frame.
• Check and follow up on order creation to achieve healthy stock structure and capacity.
• You will shadow the Sales and Supply support specialist to learn about our role in the Commercial team.

Your profile

• You can perform routine tasks.
• You have an eye for detail and analytical.
• You are a team player with strong interpersonal skills; able to establish and maintain effective work relationships with cross-departmental colleagues and confident in approaching and talking to people from all levels.
• You are proficient in MS Office / Excel.
• You can commit to work on public holidays and weekends.

Job Description

• Provide data and guides to help the sales team
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Develop and monitor performance indicators
• Manage sales tracking tools and report on important information
• Keep record of sales trends
• Liaise with account managers to develop specific sales strategies
• Stay up-to-date with new product and feature launches and ensure sales team is on board
• Review pending orders and specific customers requests to ensure excellent customer service and customer experience
• Suggest sales process improvements

Job Requirement:

• Hands on experience with ERP and CRM systems
• Proven work experience as a Sales support specialist or Sales support associate within the freight and logistics industry preferably
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Excellent communication skills
• Analytical and multitasking skills
• Teamwork and motivational skills
• BS degree in Marketing or associates degree in relevant field a plus

Other:

• 1 Way Transport provided at Jurong East Mrt (8.15am)
• VB provided
• Medical Claim
• Monday - Friday, 8.30am to 5.30pm

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START YOUR REWARDING CAREER WITH US NOW!

************************************************************

Interested Candidates, Please send your Detailed Resume stating Past Employments, Including Reasons of Leaving, Current / Last Drawn and Expected Salary to: [email protected]

WE REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Manfield Employment Services Pte Ltd (Lic. No: 95C2823)

Posting Personnel: Leroy Lok

EA Personnel Reg No.: R2090115

By sending your job resume to us, it shall be deemed that you have agreed and hereby give your consent to MANFIELD in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within MANFIELD and/ or with the client(s) of MANFIELD. If you wish to withdraw your consent, please notify us. Kindly visit our company website for more information on the Privacy Policy.

This position analyses and supports the hotel’s results and performance in various revenue streams (Rooms, F&B, Spa and Boutique) and recommends strategies and expectations based on the observed data trends and market changes.

Primary Responsibilities 

Manages Revenue Management Operations

• Daily rate strategies review for daily rates and inventory to ensure room revenue optimization
• Manage distribution of rates and inventory for the various market segments to ensure accuracy and parity.
• Ensures daily communication between Reservations and Front Office colleagues regarding inventory, short-term sell strategies, Group / Convention arrivals, rate changes and sell out strategies.
• Support different revenue streams with extraction of sales figures to support and analyze initiatives.
• To accurately process and manage Group reservations.
• Daily review and optimization of F&B reservations to ensure full optimization of covers and revenue for F&B outlets
• With direct leader’s guidance, works closely with different revenue streams to support achieving the budget and forecast expectations.

Involvement in Wider Job Function Actions/Relationships

• Surveys the market and competitors in terms of performance (RevPAR Index, market penetration), pricing and availability as a basis for future tactical decisions.
• Takes an active role in the development of rates, promotions, packages and other selling strategies.
• Ensures compliance with the Best Price Guarantee and manage third party distributors in line with AccorHotels standards.
• Identifies business opportunities for need periods and participates in various newsletters, banners, e-brochures or ads to drive incremental revenue in various revenue streams.
• Stays current with the industry trends.
• Conducts and attends relevant meetings.
• Supports AccorHotels Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Values.
• Participates in developing different tactics, encompasses performance metrics, data standards, processes, policies, tools, training, best-practices and case studies to successfully roll out the strategies focusing on all revenue streams including Rooms, Food and Beverage, Spa and Raffles Shop.
• Performs any other duties and responsibilities that may be assigned.

About the job

In your role as a Sales and Supply Support Specialist, you will create and constantly improve excellent availability, range management and forecasting at the lowest possible costs. Together with the Sales and Supply Support Manager, you will support the Store’s commercial team and act as a communication link between the Store and Supply and Availability team in Service Office.

Your assignment

• Secure the highest goods availability possible supporting the commercial team’s strategy and Sales direction, considering country specific positioning campaigns, the commercial calendar and local store activities.
• Act as the main contact partner for all range management and operational supply-related questions, in the commercial team in the store.
• Work actively with sales in range management by securing qualitative and timely administration of the range in the systems and highlight deviations of the range frame and parameters.
• Act as a gatekeeper to rationalize forecast inputs from Sales and ensuring receiving is on time for Sale’s activation, taking into consideration available capacity.
• Contribute to the successful replenishment by working actively with forecasting and ordering in alignment with the commercial calendar.
• Support the Sales and Supply Support Manager with stock discrepancies analysis as part of the inventory management process.
• Produce timely and periodic follow ups to commercial and management team regarding operational process in the store, including phasing in and out, overstock and concrete, activities and non-central shortages.

Your profile

• You have minimum 2 years of experience in Retail Supply Chain and operational excellence to support in retail and/or logistics processes, tools and working methods.
• You are analytical, able to make objective decisions based on monitoring and reviewing of the in-store Logistics system and other available information.
• You are a team player with strong interpersonal skills; able to establish and maintain effective work relationships with cross-departmental colleagues and confident in approaching and talking to people from all levels.
• You have MS Office proficiency knowledge and knowledge in MVBC (Master version Business Central) system is preferred.
• You can commit to work on public holidays and weekends.

ABOUT SEMBCORP INDUSTRIES

Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition.

Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging its sector expertise and global track record.

Sembcorp has a balanced energy portfolio of 21.2GW, with 14.4GW of gross renewable energy capacity across 10 countries*.

Its urban development projects span over 14,000 hectares across Asia and have generated over 377,000 employment opportunities and attracted close to US$50 billion of investment capital.

Sembcorp is listed on the main board of the Singapore Exchange. It is a constituent stock of FTSE Russell Index, MSCI Singapore Index, Straits Times Index as well as sustainability indices including FTSE4Good Index, iEdge SG ESG indices and several MSCI ESG indices.

For more information, please visit www.sembcorp.com.

Purpose and Scope

You will be part of the Sembcorp Environment team operating the industrial processes and technology to harness energy from waste.

Key Roles and Responsibilities

• Prepare daily shift report, midnight report and send to relevant parties
• Ensure plant achieve availability target set by management
• Self-motivated and possess good Leadership
• Ensure teamwork within each team
• Possess good knowledge of SAP system in relation to permit to work(PTW)
• Liaise with maintenance team for both PM and CM jobs
• In charge of operation daily plant inventories and liaise with supplier on all feed stock to ensure plant smooth operation
• Ensure plant operates in accordance to all Statutory standard/requirement; eg SCDF, MOM, NEA
• Review and update daily DCS and Field log, checklist
• Prepare/review Ops Method Statement/Risk Assessment(MSRA)
• Liaise with external vendor for any needed ops requirement
• Ensure operators maintain high standard of competency

Qualification, Skills and Experience

• Bachelor’s Degree in Engineering or equivalent
• Good knowledge of MS Office applications
• Organized and detail oriented
• Good analytical skills and sound knowledge of power plant equipment
• Possess good communication and leadership skills
• Independent with initiatives, resourceful and positive attitude
• Good attitude and willing to learn from experienced people
• Able to work 12 hours shift, including weekends and public holidays

At Sembcorp, our shared corporate behaviours underpin all the work that we do in building a sustainable future:

• Institution-first Mindset – Put the interest of the Group ahead of individual interests.
• Collaboration – Deliver through collaborating across markets, businesses and functions.
• Accountability – Hold team and self accountable to deliver on our commitments.

About our Company

We are a global team operating a health and wellness brand serving over 2 million customers worldwide. We have a team of ~40 full-time employees globally, headquartered in Singapore. Our brand generates more than $100M per year in revenue and operates profitably with close to 100,000 monthly subscribers. We continuously strive to bring the best functional products to improve women's health, with a focus on making our products clinically-influenced yet approachable to everyday consumers.

Overview of the Role

As we’re building the infrastructure to enable and support the next leg of growth ($500M to $1B), we’re looking for a Senior Data Analyst to lead efforts in managing and analyzing marketing, financial, and operations data to enable and support business growth opportunities. You will report to the Head of Growth and work across functional areas to translate complex and sometimes unstructured datasets into actionable insights to identify new growth opportunities or optimize efforts in existing projects. This role focuses on growing or optimizing the following metrics:

• Average order value (AOV)
• Conversion rate (CVR)
• Lifetime value (LTV), which includes interim values like 3, 6, and 12 months
• Payback periods
• Subscription churn and recovery
• …and other growth metrics, if any

The core responsibilities for this role include:

• Developing forward-looking data analysis capabilities for a women’s health brand with long-term growth ambitions
• Building and managing a team of data analyst(s) and data assistant

Part 1: Develop Right-Sized Data Analysis Infrastructure

• Audit data analytics needs for the organization with growth and marketing needs in mind
• Recommend and implement right-sized data management solutions (including but not limited to data warehouse, visualization, programming language, etc.) to meet present and mid-term needs (e.g. BigQuery, Fivetran, Tableau, PowerBI)
• Establish and refine data models within the database to ensure efficient data storage and retrieval.
• Create and optimize SQL queries, views, and stored procedures. 
• Contribute to solutions for real-time data retrieval from various sources, including API integrations and new platform solutions selection.

Part 2: Enable Marketing Insights

• Marketing is our growth engine, so enabling marketing-related insights is a core priority for the data team before all else.
• Increase access to internal data sources including but not limited to post-purchase KnoCommerce surveys, customer surveys, clinical trial results, business performance data across Shopify, Amazon.com, Walmart.com, Meta, Google, Helium10, Hyros, etc. using data management and visualization tools
• Increase access to external and relevant data sources including but not limited to macro data sources like Amazon.com, iHerb, industry research studies, CPI, DTCCI, etc. and micro data sources like Meta Ads library, Google Ads transparency center, ad spy tools like Atria and Foreplay, etc.
• Using experienced knowledge of acquisition and retention marketing KPIs, synthesize data across multiple sources to develop insights and to tell a story with data. 
• Develop actionable optimization recommendations.
• Use advanced segmentation methodologies to group customers by cohort, lifetime value, products purchased, etc. Build models to predict lifetime value and score customers on dimensions such as likelihood to buy.
• Analyze Customer Retention and Behavior. Examples:
• Analyze Subscription Retention Rates: Assess retention rates and compare group performance.
• Perform Cohort Analysis: Conduct analysis to understand customer behavior on first and second purchases, and channel-based behavior.
• Incrementality Tests for Campaigns: Video lifts and whitelisted campaigns on customer behavior.
• Analyze Brand and Promotions Impact. Examples:
• Measure and Monitor Brand Changes: Track and analyze the impact of brand changes.
• Analyze Impact of Free Shipping Offers: Assess the impact of offering free shipping to specific regions.
• Conduct Promotional Analysis: Evaluate the effectiveness of various promotions and marketing campaigns.

What working with us looks like

First few weeks

• Company onboarding: Our team member will introduce you to the company and share more about our business and background with you 
• Team onboarding: Our team member(s) will introduce you to the marketing team and operations, and guide you through your responsibilities. You will likely take 2-3 weeks to familiarize yourself with your routine and tasks. A buddy will be assigned to you so you can reach out anytime you need help
• Career review:
• Informal: After 4-6 weeks
• Formal, 1st: After 3 months
• Formal, 2nd: After 6 months

Preferred Qualifications

• Bachelor's degree in Computer Science, Statistics, Mathematics, Marketing, or another research-related field.
• 5+ years of experience as a Data Analyst or similar role, demonstrating expertise in AI-driven analytics and marketing insights.
• Strong understanding of marketing concepts, particularly AOV, LTV, conversion rates, and customer acquisition costs, coupled with expertise in leveraging AI for marketing intelligence.
• Excellent communication and presentation skills, especially in conveying insights to non-technical stakeholders.
• Experience with Git and code management practices.
• Proven ability to work independently in a fast-paced environment
• Experience leading or managing teams preferred

Soft skills

• Meticulous: Pays close attention to details
• Process-oriented: Thinks through potential scenarios in detail to verify and confirm the right setup
• Numbers-driven: Familiarity and comfort working with numbers
• Love for Problem-solving: Has a positive attitude when problems surface, and focuses on finding a solution
• Intellectual curiosity: Openness and curiosity in learning new things, including knowledge and tools

Technical skills

• CRM: Shopify, Hubspot, Salesforce, or something similar
• Marketing API: Familiarity with Supermetrics or something similar
• Marketing attribution tools: Familiarity with Google Analytics 4, Hyros, TripleWhale, Northbeam, or something similar
• Data visualization tool: Familiarity with Tableau, Google Data Studio, PowerBI, or something similar
• Data science language: Familiarity with Python, R or something similar

Work Arrangements

• For Singapore-based team members, working hours are fixed, from 10am to 7pm SGT from Mon - Fri
• For remote team members, your working hours will be discussed prior to employment
• Lunch is one hour and flexible (you can decide what time to take your one hour off)
• Once-a-week team meetings (time TBD), with shorter check-in calls throughout the week when necessary

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and advancement.
• Collaborative and dynamic work environment.

Requirement

Summary of the Requirements

1. Someone who has banking background and knowledge in banking products (eg. loans, deposits, credit cards, credit risks, market risks etc.)
2. Business Analyst from business background and not so much from technology background
3. Good in using SQL and have analytic skills - need to write SQL queries to pull out big data and to understand (analyse) the data which are pulled out – is a must
4. Someone who has risk background (bank) would be advantage
5. Able to do user testing, write test cases and do testing for large volume of data

More details of the Requirements

Role is a BA for data mart, able to perform BAU support for a risk data mart that is providing data to Basel III LCR reporting, Basel Credit Risk management reporting, Credit Risk management reporting.

Primary role is performed daily and month end checks on the risk data with the focus on:

1. Daily reconciliation / completeness checks and highlighting and following up on reconciliation break
2. Apart from daily BAU, support to upstream projects which impacts data mart and support to downstream reporting queries and enhancements will be required.

In some instances, Risk Analyst may be required to write simple users specifications.

1. Perform daily and month end checks on data in Risk Data Mart including updates of reconciliation reports.
2. Followup and resolve reconciliation breaks.
3. Perform impact assessment and UAT on both upstream projects and downstream enhancement changes.
4. Support end users queries of Risk Mart and Risk Mart projects related configuration changes.
5. Write simple users specifications for Risk Mart.
6. Work with Risk Mart BAU lead to perform and resolve daily and month end reconciliation checks and issues. Update reconciliation documents.
7. Perform UAT and documentation, raise and resolve UAT issues independently.
8. Provide support to end users queries and Risk Mart related projects configuration changes
9. Assist in Risk Mart specifications write-up

A MUST skills :-

1. Conduct extensively data analysis and testing, hence both Banking and SQL experiences are required. Good in using SQL and have analytic skills - need to write SQL queries to pull out big data and to understand (analyse) the data which are pulled out.
2. Someone who has banking background and have some knowledge in bank’s products

About the role

We are seeking a highly motivated and experienced Senior Sales Support Executive to join our team. This role will provide advanced support to the sales team, ensuring seamless operations and exceptional customer service. The ideal candidate will act as a pivotal link between various departments, manage customer inquiries, and contribute to the achievement of sales targets.

What you will be doing

• Sales Support Coordination: Assist sales representatives in preparing quotations, proposals, and presentations. Ensure all SOPs are updated and communicated to the relevant customers. Follow-up quotation requests from customers and track conversion success. Identify process improvement opportunities and work with Sales manager to implement them.
• Business Implementation: Participate in new or adjusted projects’ implementation, following-up with internal and external stakeholders on milestones and targets to achieve. Proactively share innovative ideas to improve current processes in place and mapping opportunities to achieve success.
• Customer Relationship Management: Maintain and update customer information in the CRM system. Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction. Escalate topics to Sales Manager to remove blockers and update the customers accordingly.
• Order Processing: Oversee the order processing cycle from receipt of the order to delivery, ensuring compliance with company policies and customer requirements. Work closely with Operations to understand bottlenecks and propose short and long-term fixes.
• Reporting and Analysis: Generate weekly/monthly sales reports and analytics to track performance metrics. Provide insights and recommendations to improve sales processes. Understand the customers’ needs in terms of reporting and align with IT teams to tailor the solution.
• Cross-functional Collaboration: Work closely with the operations, finance, IT and logistics teams to ensure coordinated efforts in meeting customer needs and achieving sales objectives.
• Market Research: Conduct market research to identify new business opportunities and support the sales team in strategic planning. Share market updates and news with the relevant customers.

The successful candidate

Essential

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• Experience: Minimum of 3 years of experience in sales support, preferably within the logistics or transportation industry.
• Strong understanding of sales processes and customer service principles.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical and problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.

Desirable

• Detail-oriented and highly organized.
• Proactive and able to work independently.
• Team player with a positive attitude and strong work ethic.

What’s it all about?

A Visa Operations Command Center (VOCC) is a team with staff based in Singapore, UK, and US. The team is well diverse within an amazing collaboration culture and working atmosphere, where we foster creativity, while supporting what we love the most connecting millions of people every day. 

The analyst is expected to drive incident resolution upwards of 90% of all issues without the need for any escalation. Ideal candidate must possess demonstrable leadership qualities combined with technical expertise, and client advocacy to be able to drive and direct a best-in-class ITIL focused service to Visa customers. The Associate Analyst will be required to drive Service level expectation against performance to ensure that external and internal clients experience a positive response to inquiries, issues, and events. The preferred candidate will possess all the following competencies.

What we expect of you, day to day.

• Identify ways to improve processes and procedures generates new ideas and options.

• Work with technical teams to identify and implement improvements in tools and monitoring using automation or other technical solutions.

• Work with Management and Operations SMEs to identify potential areas of improvement in processes. Develop and implement those improvements and engage with Operations teams to ensure process improvements are distributed effectively including the provision of education.

• Communicate effectively throughout the incident management process to ensure that all communications are timely and accurate.

• Able to prescribe the fastest and easiest resolution path.

• Track and update all incidents in the incident management system, ensuring that documentation is thorough, accurate and meets ticket quality standards.

• Provide system administration on multiple server platforms, in the resolution of incidents. Liaise with support groups in the resolution of incidents for complex, unfamiliar issues.

• Able to anticipate and resolve additional potential problems with our critical applications support. 

• Maintain technical skills through participation in ongoing training.

• Ability to identify, analyse and isolate anomalies presented via standard alerting utilizing a variety of hardware and software testing tools and techniques.

• Will take the leadership role and will be accountable for the management of highly critical events that may have the potential of major financial and or reputation impacts to Visa, Inc.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What you get to do in this role:

• Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics.
• Guide our team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills.
• Support and inspire the team to deliver an incredible customer support experience.
• Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, execution and service.
• Continue building upon the relationships with Technical Support, Operations, Sales, Customer Success, Professional Services, Engineering and others.
• Lead Renewal and New Sales business discussions with our organization, Sales teams and Sales Operations, supplementing them with expert knowledge of the Support Account Management Organization.
• Advocate for critical customer issues as a critical escalation point.
• Work with your team members in the participation, management and outcomes of organizational projects and programs designed to enhance our overall program.
• Work with internal teams to continue elevating the Support Account Management Brand internally.
• Continually mentor and execute to achieve our customer, corporate, organizational and employee objectives.

As we continue our rapid growth, we are looking for an oil and gas freight analyst to join our Market Analysis team in Singapore.This exciting opportunity will allow you to combine your understanding of commercial freight markets with insights derived from our intelligent analytics platform to develop and drive new analytical and research solutions.

In this role you will:

• Work in close collaboration with the global analyst team in London, Singapore, Houston, New York and Dubai to build a comprehensive view of shipping market activity in oil and gas markets.
• Maintain top-notch data quality for Vortexa’s market-leading freight related datasets. 
• Work to fulfil client requests as well as providing customers with analytical support.
• Contributing on in-house reports on deadline, developing and enriching freight-related content on Vortexa’s publications.
• Create and maintain a robust library of examples and use-cases on how Vortexa-derived insights influence or relate to key freight market developments.
• Attend relevant industry events as well as participate in internal and external webinars representing Vortexa’s core values and take pride in building and maintaining a strong network of industry contacts. 

• 3+ years of relevant experience as a freight market analyst or researcher
• A deep understanding of freight market trading, including short-term and long-term market drivers, chartering strategy and pricing structures.
• Excellent analysis and numeracy skills, with advanced Excel and data analysis proficiency.
• Exceptional written and verbal communication and presentation skills.
• A results-oriented outlook and are able to efficiently prioritise multiple tasks with limited supervision.

You ideally have...

• Experience within the research team of a tanker and gas shipbroker, owner, or charterer.
• Experience in oil & gas  freight market coverage

• Stock-options in a fast-growing, high-potential business
• An open, collaborative, and supportive working culture built on merit, which celebrates creative thinking and “getting things done.”
• The opportunity to work with AI-driven technology in a scale-up environment with commodity trading experts
• Private Health Insurance offered via AXA
• A flexible working policy- accommodating both remote & home working, with regular staff events
• Global Volunteering Policy to help you ‘do good’ and feel better

Job Description

• Provide data and guides to help the sales team
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Develop and monitor performance indicators
• Manage sales tracking tools and report on important information
• Keep record of sales trends
• Liaise with account managers to develop specific sales strategies
• Stay up-to-date with new product and feature launches and ensure sales team is on board
• Review pending orders and specific customers requests to ensure excellent customer service and customer experience
• Suggest sales process improvements

Job Requirement:

• Hands on experience with ERP and CRM systems
• Proven work experience as a Sales support specialist or Sales support associate within the freight and logistics industry preferably
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Excellent communication skills
• Analytical and multitasking skills
• Teamwork and motivational skills
• BS degree in Marketing or associates degree in relevant field a plus

Other:

• 1 Way Transport provided at Jurong East Mrt (8.15am)
• VB provided
• Medical Claim
• Monday - Friday, 8.30am to 5.30pm

************************************************************

START YOUR REWARDING CAREER WITH US NOW!

************************************************************

Interested Candidates, Please send your Detailed Resume stating Past Employments, Including Reasons of Leaving, Current / Last Drawn and Expected Salary to: [email protected]

WE REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Manfield Employment Services Pte Ltd (Lic. No: 95C2823)

Posting Personnel: Leroy Lok

EA Personnel Reg No.: R2090115

By sending your job resume to us, it shall be deemed that you have agreed and hereby give your consent to MANFIELD in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within MANFIELD and/ or with the client(s) of MANFIELD. If you wish to withdraw your consent, please notify us. Kindly visit our company website for more information on the Privacy Policy.

Your Role and Responsibilities

• Develop and optimize continuous integration and continuous deployment pipelines to ensure rapid and reliable software delivery
• Implement and optimize monitoring tools to proactively detect and resolve performance issues, ensuring high availability and consistent system performance.
• Lead incident response strategies, including troubleshooting, root cause analysis and implementing preventive measures to avoid future occurrences
• Communicate effectively with stakeholders across teams within department and different departments to align DevOps strategies with business goals and ensure smooth project execution
• Continuous research and implement new technologies and methodologies to drive improvements in infrastructure deployment, scalability and the software development process

Required Technical and Professional Expertise

• 2 to 5+ years of hands-on experience in DevOps, software development or system operations.
• Proficient in scripting languages such as Python
• Extensive experience with CI/CD tools like Jenkins, GitLab CI
• Strong background in Linux/Unix Administration
• Expertise in using containerization & orchestration tools such as Docker, Kubernetes or OpenShift.
• Experience with infrastructure as code tools such as Terraform, Ansible or Puppet.
• Strong understanding of cloud services (AWS) and managing hybrid cloud environments

Your Role and Responsibilities

• Develop and optimize continuous integration and continuous deployment pipelines to ensure rapid and reliable software delivery
• Implement and optimize monitoring tools to proactively detect and resolve performance issues, ensuring high availability and consistent system performance.
• Lead incident response strategies, including troubleshooting, root cause analysis and implementing preventive measures to avoid future occurrences
• Communicate effectively with stakeholders across teams within department and different departments to align DevOps strategies with business goals and ensure smooth project execution
• Continuous research and implement new technologies and methodologies to drive improvements in infrastructure deployment, scalability and the software development process

Required Technical and Professional Expertise

• 2 to 5+ years of hands-on experience in DevOps, software development or system operations.
• Proficient in scripting languages such as Python
• Extensive experience with CI/CD tools like Jenkins, GitLab CI
• Strong background in Linux/Unix Administration
• Expertise in using containerization & orchestration tools such as Docker, Kubernetes or OpenShift.
• Experience with infrastructure as code tools such as Terraform, Ansible or Puppet.
• Strong understanding of cloud services (AWS) and managing hybrid cloud environments

Team Summary

Global Controllership is responsible for establishing Visa’s global accounting policies, providing technical guidance to the business, processing accounting transactions globally and consolidating all Visa entities’ financial results.

The Controllership Data and Process Excellence (CDPE) team designs and builds critical tools, advances capabilities and innovation of business intelligence and automates business processes for the Controllership functions. Along with enhancing the tools and control processes, we aim to promote data governance, process efficiency and reporting accuracy within Global Controllership.

What an Associate Finance Analyst (Data & Process Excellence) does at Visa:

CDPE is seeking an Associate Finance Analyst to enhance and create efficient tools and applications for optimum data and process efficiency across Controllership functions. The Analyst should be able to clearly and confidently articulate solutions, methodologies and frameworks within the team and to partners, who are both technical and non-technical.

Job description:

Enable Automated Self-Service Reporting:

• Harmonize data sources from multiple systems in different formats
• Build automation and visualization tools to report and communicate results achieved
• Maintain effective data operations in Python / PowerBI for reporting and control processes

Champion Process Excellence and Data Governance:

• Identify potential business risk areas and propose data governance and process controls for robust error detection and prevention
• Identify and implement automation opportunities on existing processes

Why this is important to Visa

The Controllership function in Visa is responsible for financial risk and controls management across Visa’s businesses, allowing business to be conducted in a safe and sustainable manner. The CDPE team plays a vital role in generating reports, tools and analytics to communicate, measure and mitigate risks across Visa’s business lines.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Should have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.

• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)

• Troubleshoot priority incidents, facilitate blameless post-mortems.

• Work with development teams throughout the software life cycle ensuring sustainable software releases.

• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.

• Build and drive adoption for greater self-healing and resiliency patterns.

• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.

• Adhere to firm-wide architecture standards, risk management and security policies.

• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.

• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.

• Postproduction application support

• Participate in quality assurance, peer reviews and code reviews Qualifications.

• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

• A successful history of manipulating, processing, and extracting value from large datasets.

• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.

• Experience supporting and working with cross-functional teams in a dynamic environment.

 Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.

 In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.

 Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.

 Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana

 Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

 Good understanding of networking protocols and cybersecurity best practices in public cloud environment

 Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.

 Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

 Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

• Should have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.

• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)

• Troubleshoot priority incidents, facilitate blameless post-mortems.

• Work with development teams throughout the software life cycle ensuring sustainable software releases.

• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.

• Build and drive adoption for greater self-healing and resiliency patterns.

• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.

• Adhere to firm-wide architecture standards, risk management and security policies.

• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.

• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.

• Postproduction application support

• Participate in quality assurance, peer reviews and code reviews Qualifications.

• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

• A successful history of manipulating, processing, and extracting value from large datasets.

• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.

• Experience supporting and working with cross-functional teams in a dynamic environment.

 Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.

 In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.

 Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.

 Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana

 Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

 Good understanding of networking protocols and cybersecurity best practices in public cloud environment

 Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.

 Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

 Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

• Gather, analyse and formalise user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.
• Prepare project documentation such as Requirement Specifications/Use Case Specifications etc Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.
• Develop technical functional specification and translate technical design into process/program specification. Involve in the design review session.
• Make changes to configurable items, which include hardware, software, documentation, etc.
  Participate in Coding and Code Review.
• Assist in the integration testing, system testing, User Acceptance Test & implementation activities.
• Prepare user manual and operations manual, and plan & facilitate training of users and operators.
• Provide post implementation support (including production support and service requests).
• Escalate and discuss critical issues such as scope creep with the relevant managers.
• Conduct requirement gathering sessions. Conduct gap analysis of current business process to identify improvement opportunities.

Requirement

• Preferably 3 or more years of IT working experience for Systems related Supply Chain, Logistics, and HR management
• Possess relevant system development / maintenance experience using (Angular, C#, ASP.Net, VB.Net, .Net Core, Web API, MS SQL Server Database, Outsystems)
• Good understanding of Software Development Life Cycle (SDLC) processes
• Ability to produce specifications for documentations and implementations
• Experience in IT business analysis techniques and also Project management
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Ability to lead, develop and maintain respectful and trusting relationship
• Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area