Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

The QC Analyst will be responsible for Biochemistry Area in the QC Lab to support Lot Release activities

Responsibilities

• Prioritize and perform the various testing/analysis in timely manner, in order to support the business requirements.
• Analysis of final product, in-process, stability samples according to Standard Operating Procedures and Test Methods.
• Documentation and review of results in accordance with current Good Manufacturing Practices (cGMP).
• Understanding and execution of methods which may include ELISA, PCR, CE, SDS-PAGE, IEF, icIEF, potency methods, and other physiochemical methods.
• General lab support including housekeeping, equipment maintenance, inventory of supplies, lab supplies ordering, management of glass wares, autoclaving etc.
• Prepare, maintain standards and reagents as required by GMP documents.
• Responsible to follow data integrity requirements.
• Actively contributes to operational efficiency/continuous improvement initiatives.
• Problem solving of analytical methods as well as troubleshooting of equipment.
• Involved in equipment qualification, maintenance and troubleshooting.
• Support / Perform OOS, deviation investigations. Draft investigations reports.
• Be a trainer for test method.
• Involvement in method transfers and validation.
• Author Change Controls, Test Methods, SOPs.
• Lead Out-Of- Specifications (OOS) and deviation investigations.

Education / Experience

• Diploma / Degree or higher from recognized institution with at least 3 years’ experience in Quality unit in the Biopharmaceutical industry
• Relevant work experience preferably Lab experience in a biotech or medically related field
• Familiar with Regulatory requirements and local Codes & Standards (e.g., FDA, EMEA, and ICH Guidelines)
• Good knowledge and experience of the practical and theoretical requirement of quality management system in GMP facility
• Is willing to take on new challenges
• Good interpersonal skills
• Effective Communicator (oral and written)
• Plans, prioritizes and organizes work to deliver on time
• Exhibit good quality decision making traits
• Meticulous and Systematic and Analytical Mind
• Team player who can operate independently, with strong focus on safety, quality and timelines

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Key Responsibilities:

• Customer Support to clarify technical requirements for all MTU, OM/LPR & Detroit Engines and systems.
• Technical support including trouble shooting problems with Distributors, Service Partners OEM.s and customers
• Supervise installation and commissioning work for all MTU, OM/LPR & Detroit Industrial engines in the region
• Conduct, with relevant MTU support groups, Installation and commissioning discussions, pre installation checks for all MTU Engines internally and with OEMs.
• Review relevant service information pertaining to all MTU, OM/LPR & Detroit Engines Industrial products.
• Review PID's , installation reports and travel ravel reports pertaining to commissioning and field service work
• Evaluate all data and reports supplied pertaining to any and all commissioning, breakdown and field repairs on stated application engines.
• Supply diagnostic processes to OEM's service partners, Distributors and customers to resolve any and all issues that may arise
• Co-ordinate field work and service recovery with local service partners and Distributors.
• Provide on-site investigations/troubleshooting in the APAC region when required
• Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
• Provide leads and support to Sales Dept.
• Coordinates with Failure Analysis Center to carry out FAC as required.
• Any other Support Requirement to the region.
• Assist diagnosis of problems on other applications if required.

Qualifications and Skills:

• Minimum Diploma/ Degree in Engineering (Mechanical or Mechatronics)
• At least 5 to 10 years working experiences with engine background but open for consideration if the attributes fits, will consider for senior engineer/assistant manager level
• Good planning/coordinating skills and able to handle customers will be a BIG plus
• Good Presentation skills
• Must be able to travel as and when required
• Pro-active team player, able to take pressure to meet tight timeline, good follow-ups and hands-on type

We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.

Job Responsibilities

• Provide 24 X 7 technical assistance via phone,
• Troubleshoot CPE issues, Mobile Broadband, Web/Mail Hosting/setup, co-location and other ISP related products and services
• Coordinate with other departments and handle internal escalations
• Attend to faults and escalate if necessary. Common faults are outages, server failure, router, switch etc.
• Manage monitoring systems (eg. bandwidth monitoring, link monitoring, DDOS notification etc)
• Provide after-hours technical assistance to Data Centre (eg. handle customer visits, reboot server, DDOS issues, etc)
• Coordinate with other departments for basic troubleshooting support
• Ensuring alert for major project is being follow up closely and ensure that relevant department is being updated of the progress
• Ability to adapt quickly to ever changing priorities and handle multiple tasks simultaneously

Job Requirements

• Degree/Diploma or equivalent with NOC experience
• Minimum 2 years of experience in a support/service environment with a keen interest in Internet Technology
• Preferably with CCNA certification or other network certifications
• Customer oriented, motivated and driven to explore new ways of doing things
• Team worker with good interpersonal, communication and writing skills
• Able to work within constraints and meet service levels
• Willing to accept new challenges and responsibilities
• Highly motivated with initiative
• Willing to work on rotating shift, inclusive of weekends and public holidays
• Customer focused attitude with ability to explain technical information to non-technical people with compassion
• Outstanding communication skills in English, both written and verbal

Duties and Responsibilities:

• Notifying investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations as defined in the Statement of Work (SOW).
• Monitoring, tracking, and resolving requisition holds and informing the Manager and the Project Manager of any delays.
• Updating the database with appropriate information and informing personnel of additional testing needs.
• Acts as a liaison for investigator sites and sponsors; communicates investigator site needs when new policies or procedures are discussed.
• Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP).
• Assists and supports management in the implementation of global processes and procedures.
• Tracks and reports metrics as determined by management in the agreed timelines.
• Document all service failures, resolve, and escalate to management when appropriate resolution is incomplete.
• Act as a liaison for the investigator sites.
• Instills a culture where patient safety is top priority.
• Promptly address patient safety issues and escalates as needed for resolution.
• Ensures the investigator’s needs are explored prior to implementation of new processes and procedures.
• File all supporting documentation that is project specific (i.e. project-related correspondence). Other duties as assigned.

Requirements :

• Degree or equivalent
• Ability to work independently.
• Ability to use computer and office software applications (e.g. Microsoft Word, Excel and Outlook)
• Strong verbal and written skills
• Attention to details.
• Customer service experience
• Demonstration of strong contribution to teamwork
• Knowledge of medical terminology (preferred)
• Liaising with Korea counterparts is expected, proficiency of Korean is essential

Purpose: To manage and provide technical support of IT systems and networks, to ensure uninterrupted and secured business operation, and compliance with VDL/ETG standards and roadmap.

Key Area of Responsibilities:

• Maintain and update all information technology (IT) systems, devices and peripherals, within the company to ensure stable and reliable performance.
• Maintain and update the company’s network infrastructure and adhere to the parameters & static address tables according to the One-ETG standard.
• Trouble-shoot and resolve all IT-related technical issues and prevent re-occurrences.
• Ensure security and proper access control of all IT systems, networks and data, so that they are free from malware, spyware, hacking, illegal software and unauthorized access.
• Create regular backups of all relevant company data and store it safely, to ensure Business Continuity, in case of systems and/or network outage.
• Research and benchmark new developments in the IT industry, and propose improvements to business processes to save costs and drive for better efficiency and productivity.
• Source, communicate and manage external parties or service providers that provide service support and maintenance to operational IT matters.
• Support and participate in company continuous improvement program.

Qualification & Experiences:

• Degree in Computer Science/Electrical and Electronic Engineering or other relevant field.
• Minimum 3 years of working as a system support engineer in the semiconductor industry or other similar roles.
• Proficient in Microsoft Excel functions
• Good communication skills

Team Summary

Do you want to work on thumb-stopping social media content and original campaign creative?  Do you like the idea of working with celebrity athletes from the FIFA, Olympics and Formula 1? AND would you like to do all that for one of the world’s most recognizable brands and our fortune 500 clients?

Introducing Visa Design Studio, an expanding in-house creative agency set up to support Visa’s, clients and partners in the Asia Pacific region, and to drive revenue growth for Visa. You will not only develop exciting creative strategies and campaigns for our clients and partners across the various markets in AP but also create high visibility creative for Visa’s core brand and sponsorships. You will be expected to meet creative service revenue targets as part of your responsibilities.

If you have always wanted a hybrid client-agency life, here is the perfect opportunity.

What a Multimedia Design does at Visa:

• Support the Visa Design Studio team to scale and execute campaigns, delivered with efficiency, finesse and high-quality.

• Drive AP Marketing Services revenue growth by effectively executing client projects and briefs through Visa Design Studio.

• Collaborate with the local marketing teams to understand campaign objectives and develop visually compelling designs that align with client’s and Visa’s brand strategy.

• Ensure consistency in design elements and maintain brand guidelines across all projects.

• Comfortable to communicate and present design concepts to external and internal stakeholders, explaining the creative rationale in the context of business objectives.

• Work with the team to interpret original and iconic creative concepts in response to client briefs, objectives or goals.

• Deliver design components ranging from web, graphics, social as well as digital media content, print, environmental, OOH, BTL and packaging across all levels of project complexity.

• Make designs come to life by creating and animating storyboards, editing videos, creating mock-ups, convert layouts to HTML format, etc.

• Support in managing multiple projects from concept through to completion, ensuring that milestones are met.

• Prepare and organize final artwork delivery, ensuring all details and requirements are in place.

Why this is important to Visa

You will report to the Creative team lead for Visa Design Studio. The Visa Design Studio team (part of the Visa AP Marketing organization) is responsible for delivering creative services to Visa’s clients and driving a key marketing service workstream for revenue growth. The team is in it’s early stages of expansion and the role will be integral in its formation to scale up. 

What you will need:

You will need to have a strong passion for creativity and strategic design, as well as a high level of comprehension in brand interpretation. Be solutions-oriented, and able to work independently as well as be a team player. As this is a client facing role, you will need to have strong influencing and project management skills. The successful candidate will need to be able to efficiently multi-task in a fast-paced environment, have a systematic approach and be able to navigate around ambiguity.

The MES Functional Analyst is responsible for designing, configuring, and deploying Manufacturing Execution Systems (MES) to support the digitalization and optimization of manufacturing operations. The specialist works closely with cross-functional teams, including production, quality assurance, IT, and project management, to gather requirements, design system configurations, and ensure seamless integration with other business systems. This role involves overseeing the MES lifecycle from requirements gathering through implementation, validation, user training, and ongoing system support.

Description of Work:

• Implementing and configuring the Werum PAS-X MES system to transition from paper-based or manual operations in production areas.
• Collaborating with various functional departments to prioritize and gather MES user requirements, followed by system design and deployment.
• Contributing to project milestones such as reviewing company documents (e.g., SOPs, batch records) to identify specifications needed for creating electronic records.
• Developing and configuring MES components, including recipes, workflows, equipment setups, master data, and electronic batch records, to fulfil the operational needs of Manufacturing and QA teams.
• Assisting with the development and testing of MES-related protocols. Ensuring MES documentation remains compliant with GAMP 5 standards throughout the system’s lifecycle.
• Managing system change controls, configuration documentation, and creating test plans to maintain MES validation.
• Coordinating with technical trainers to establish MES user training programs.
• Offering user support, troubleshooting on-site issues, and working closely with IT for problem resolution.
• Implementing initiatives to enhance process efficiency.

Job Knowledge:

• MES Systems Expertise: In-depth knowledge of Manufacturing Execution Systems (MES), particularly experience with Werum PAS-X or other widely-used MES platforms.
• Manufacturing Process Knowledge: Familiarity with manufacturing processes and systems, particularly in regulated industries such as pharmaceuticals, biotech, or food manufacturing.
• Regulatory Compliance: Understanding of Good Automated Manufacturing Practices (GAMP 5), FDA 21 CFR Part 11, EU Annex 11, and other industry standards for electronic records and computerized systems.
• Database and IT Knowledge: Experience with relational databases (e.g., Oracle, SQL) and basic IT infrastructure, as MES systems often interface with ERP, LIMS, or other business systems.
• Recipe and Workflow Design: Proficiency in designing MES workflows, recipes, equipment configurations, and electronic batch records tailored to business and quality assurance requirements.
• Systems Validation and Testing: Experience in system validation, including writing and executing test protocols (IQ/OQ/PQ), managing change controls, and maintaining a validated state for the MES.
• Documentation Skills: Ability to create and maintain technical and functional documentation, ensuring ongoing compliance and proper system use.
• Troubleshooting and Problem Solving: Strong problem-solving skills for diagnosing and resolving MES issues in real-time, working collaboratively with IT and operational teams.
• Project Management: Familiarity with project management methodologies for leading MES implementations, ensuring milestones and deliverables are met within timelines.
• User Training and Support: Experience in developing training materials and providing hands-on support to end-users during and after system deployment.

Qualifications:

• Self-motivated, excellent communication skills and enjoy working with people.
• Bachelor’s Degree: Typically, in a relevant field such as Computer Science, Engineering (e.g., Chemical, Mechanical, or Electrical), Information Technology, or Life Sciences.
• Manufacturing/Production Environment: Experience working in or supporting regulated manufacturing environments (e.g., pharmaceutical, biotechnology, or food industries).
• 3-5 years of hands-on experience in MES system implementation, configuration, and support (preferably Werum PAS-X or a similar MES platform).

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

Team Summary

Do you want to work on thumb-stopping social media content and original campaign creative?  Do you like the idea of working with celebrity athletes from the FIFA, Olympics and Formula 1? AND would you like to do all that for one of the world’s most recognizable brands and our fortune 500 clients?

Introducing Visa Design Studio, an expanding in-house creative agency set up to support Visa’s, clients and partners in the Asia Pacific region, and to drive revenue growth for Visa. You will not only develop exciting creative strategies and campaigns for our clients and partners across the various markets in AP but also create high visibility creative for Visa’s core brand and sponsorships. You will be expected to meet creative service revenue targets as part of your responsibilities.

If you have always wanted a hybrid client-agency life, here is the perfect opportunity.

What a Copywriter and Project Manager does at Visa:

• Support the Visa Design Studio team by developing and writing clear, engaging, and persuasive copy for various mediums (web, print, social media, etc.).

• Drive AP Marketing Services revenue growth by effectively executing client projects and briefs through Visa Design Studio.

• Collaborate with the regional and local marketing teams to understand campaign objectives and develop visually compelling designs that align with client’s and Visa’s brand strategy.

• Oversee the entire project lifecycle, from initial briefing to final delivery.

• Coordinate with internal and external stakeholders to gather requirements and feedback.

• Edit and proofread copy to ensure accuracy, consistency, and alignment with Visa and client’s brand voice.

• Conduct market research and competitor analysis to inform creative strategies.

• Maintain a content calendar and ensure all deliverables are met on time.

• Monitor project progress and adjust plans as necessary to meet deadlines.

• Provide creative direction and input during brainstorming sessions.

• Ensure all copy and creative outputs meet the highest quality standards.

• Collaborate with local freelance copywriters and translators to expand resources and meet other language requirements in Asia Pacific.

Why this is important to Visa

You will report to the Creative team lead for Visa Design Studio. The Visa Design Studio team (part of the Visa AP Marketing organization) is responsible for delivering creative services to Visa’s clients and driving a key marketing service workstream for revenue growth. The team is in its early stages of expansion and the role will be integral in its formation to scale up and elevate creative outcomes.

What you will need

You will need to have a strong passion for creativity and story-telling, as well as a high level of comprehension in brand interpretation. Be solutions-oriented, and able to work independently as well as be a team player. As this is a client facing role, you will need to have strong influencing and project management skills. The successful candidate will need to be able to efficiently multi-task in a fast-paced environment, have a systematic approach and be able to navigate around ambiguity.

Responsibilities:

• Provides administrative support to department
• Processes and handles work order and miscellaneous billings
• Regularly updates the system in response to residents' needs and work demands
• Liaises with the HR on the details and particulars of new residents arriving at the facility
• Handles the logistics on facilities stocks - PO, storage, issuance and records of usage
• Utilities reading entry and monitoring
• Assists in operation tasks
• Provides other administrative support to the site

Requirements:

• Diploma or Degree in any disciplines
• Min 1 to 3 years of relevant experience in lease management
• Ability to work in a fast-paced environment
• Proficient in Microsoft Office (MS Word/Excel).
• Strong communication and interpersonal skills

Our Addresses and Working Hours:

Seatrium (SG) Pte. Ltd.

Acacia Lodge

530 - 540 Bukit Batok Street 23, Singapore 659548

Mon - Thu: 8.00am - 5.15pm

Fri: 8.00am - 4.30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Mandatory Skills

Key Responsibilities:

• Bridge between Business and Technology: Act as the main point of contact for business units and development/vendor teams. This includes translating business requirements into technical specifications and ensuring smooth implementation.
• Requirements Analysis and Documentation: Prepare Statements of Work (SOW), functional specifications, and user stories, conducting detailed analysis of requirements and coordinating with business and technical teams.
• Testing and Support: Conduct or coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) on user stories. Work with development and production support teams to resolve production issues.

Requirements:

• Strong Communication: Excellent verbal and written communication skills are essential for effective collaboration with diverse stakeholders.
• Project Management Experience: Experience in project management is a plus.
• Technical Skills: Knowledge of banking systems like Finacle, REST APIs, and SQL/DB queries is valuable. Familiarity with modern application design using microservices and CI/CD tools such as Git and Jira is essential.
• Hands-on Experience: Previous hands-on coding experience and successful implementations using these technologies are advantageous.
• Agile Methodology: Understanding of agile methodologies and ceremonies within squads.

---------------------------------------------------------------------------------------------------------------------------------------------

Overall, this position requires a blend of business acumen, technical expertise, and strong communication and collaboration skills. The individual will play a crucial role in bridging the gap between business requirements and technical implementation, ensuring successful delivery of banking applications.

Key Points to Highlight in the Interview:

• Demonstrate Understanding of Banking Systems: Show your knowledge of Finacle and how it relates to banking processes.
• Technical Skills: Emphasize your familiarity with SQL/DB queries, REST APIs, microservices, and CI/CD tools.
• Project Management Experience: Provide examples of projects you've managed, highlighting your ability to coordinate teams and deliver on deadlines.
• Communication Skills: Be prepared to give examples of how you've effectively communicated complex information to different stakeholders.
• Agile Methodology: Share your understanding of agile ceremonies and how you've applied them in previous roles.

--------------------------------------------

Mandatory Skills

Key Responsibilities:

• Bridge between Business and Technology: Act as the main point of contact for business units and development/vendor teams. This includes translating business requirements into technical specifications and ensuring smooth implementation.
• Requirements Analysis and Documentation: Prepare Statements of Work (SOW), functional specifications, and user stories, conducting detailed analysis of requirements and coordinating with business and technical teams.
• Testing and Support: Conduct or coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) on user stories. Work with development and production support teams to resolve production issues.

Requirements:

• Strong Communication: Excellent verbal and written communication skills are essential for effective collaboration with diverse stakeholders.
• Project Management Experience: Experience in project management is a plus.
• Technical Skills: Knowledge of banking systems like Finacle, REST APIs, and SQL/DB queries is valuable. Familiarity with modern application design using microservices and CI/CD tools such as Git and Jira is essential.
• Hands-on Experience: Previous hands-on coding experience and successful implementations using these technologies are advantageous.
• Agile Methodology: Understanding of agile methodologies and ceremonies within squads.

---------------------------------------------------------------------------------------------------------------------------------------------

Overall, this position requires a blend of business acumen, technical expertise, and strong communication and collaboration skills. The individual will play a crucial role in bridging the gap between business requirements and technical implementation, ensuring successful delivery of banking applications.

Key Points to Highlight in the Interview:

• Demonstrate Understanding of Banking Systems: Show your knowledge of Finacle and how it relates to banking processes.
• Technical Skills: Emphasize your familiarity with SQL/DB queries, REST APIs, microservices, and CI/CD tools.
• Project Management Experience: Provide examples of projects you've managed, highlighting your ability to coordinate teams and deliver on deadlines.
• Communication Skills: Be prepared to give examples of how you've effectively communicated complex information to different stakeholders.
• Agile Methodology: Share your understanding of agile ceremonies and how you've applied them in previous roles.

---------------------------------------------------------------------------------------------------------------------------------------------

● Desktop/Laptop/Printer installation and de-installation

● User data migration

● Windows OS installation/Image load

● Microsoft office installation and configuration

● Application installation

● Hard drive/memory upgrade

● Client products troubleshooting

● Desktop/Laptop/Printer installation and de-installation

● User data migration

● Windows OS installation/Image load

● Microsoft office installation and configuration

● Application installation

● Hard drive/memory upgrade

● Client products troubleshooting

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Tier-3 Technical Support to customers and partners across JAPAC
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24x7 on an as-needed basis

No Deviation is a provider of patient-centric solutions for the pharmaceutical industry, and we are currently seeking individuals who are passionate about joining our team.

Our areas of expertise include engineering consultancy, Commissioning Qualification Validation (CQV), as well as Quality, Compliance, and Regulatory services.

We strongly uphold our core values of Empathy, Integrity, and Transparency, and we strive to create a collaborative, innovative, and inclusive work environment that fosters personal growth and development.

By joining our team, you will have the opportunity to make a meaningful impact in the pharmaceutical industry while advancing your career.

Responsibilities:

• Oversee material management activities, ensuring effective inventory control and material availability
• Utilize JDE for material order management, including processing orders and tracking inventory levels
• Collaborate with teams to optimize supply chain performance and resolve any issues related to material delivery
• Analyze supply chain metrics to identify areas for improvement and implement best practices
• Support the development of strategies to enhance operational efficiency and reduce costs

Qualifications:

• Background in Supply Chain Management or Material Management
• Proficiency in JDE or similar ERP systems for material order management
• Strong analytical skills and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a fast-paced environment
• Can start by November

• Evaluate existing BAU process and identify areas that need improvement and propose options as solutions
• Familiarity with Risk data and good knowledge of data discovery and lineage between data tables in ADA will be a plus
• Maintain robust communication among all the stakeholders to ensure proper coordination and delivery of tasks and activities 
• Maintains all required documentation related to data flow, the design and process changes to a high standard for audit readiness 
• Adept at juggling between tight timelines, limited resources, and multiple deliverables. Able to anticipate needs and problems to ensure successful and timely delivery of projects and initiatives
• Participate in various workshops from BU initiatives
• Perform other duties and responsibilities, as assigned

• Contribute to projects / initiatives, starting from Requirements Gathering, Design, Solutioning, Functional Specs review to User Acceptance Testing and Live Verification. 
• Must have good working hands-on experience in data querying (SQL and such) and handling of data schemas and data wrangling. 
• Works in close collaboration with various Workstreams, UX Designer and Tech counterparts to elicit business requirements, supports the design and conceptualization of new requirements and visualisation, analyse all possible scenarios, and articulates impacts and risks, as identified, ensure consistent use and implementation of processes.
• Review requirements to ensure alignment to design principles and information architecture.
• Attend to user stories/requirements and work with Tech partners on solutioning and implementation based on prioritisation.
• Join regular scrum meetings and user stories grooming sessions to ensure that enhancements are delivered accordance to business requirements/solutions and is within budget and timelines.
• Review solution proposal from Tech team and provide effective challenge and counter proposal
• Bilingual with proficiency in Mandarin preferred to liaise with Mandarin speaking clients.

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers

• Go above and beyond the call of duty: work with less supervision and solve complex problems by working with other teams

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

Do you have a customer-first mindset and love playing Kahoot!? Then, this could be an exciting opportunity for you!

We're seeking a Sales Support Specialist to join our APAC sales team in our brand-new office spaces in Singapore! In this role, you'll respond to customer inquiries and processing orders. You'll play a crucial role in ensuring smooth sales operations and customer satisfaction.

If you're ready to join us in making learning awesome and support Kahoot!'s customers, we strongly encourage you to apply!

About Kahoot!

The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot!'s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 10 billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.

The Kahoot! Group is headquartered in Oslo, Norway, with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain and Poland. To learn more, visit us at kahoot.com, and let's play!

Our K!rew

At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 500 employees representing over 50 different nationalities, we're a diverse and fun bunch of people! We collaborate across all of our teams to find creative solutions to our challenges, celebrate our wins together, and help each other learn something new every day. We are driven by our mission and guided by our values: playful, curious and inclusive.

If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.

We are looking for someone with the following qualifications:

• Proven work experience as a Sales support specialist or Sales support associate
• Experience with managing and using customer support systems such as Zendesk or Hubspot  is not a requirement, but it is definitely a strength that we’d value.
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Experience in handling customer complaints proactively.
• Fluent in English or native English speaking; excellent English writing skills.
• Has a customer-first mindset.
• Energetic, driven, open to change. 
• Self-starter, troubleshooter, reliable and trustworthy.
• Works well under pressure and keeps their head cool when workload increases.

Main duties

As our next Sales Support Specialist, you will be responsible for the following tasks:

• Handle priority support tickets from customers who qualify for premium support. 
• Manage billing questions, review pending orders and specific customers requests in regards to their subscriptions. 
• Providing troubleshooting assistance for customer orders, account statuses and relevant problems
• Assist channel partners and provisioning of licenses
• Have extensive knowledge of our products and stay in the loop with all updates. Both the platform and the app as well as any additional paid features. 
• Provide information to the product teams on possible improvements based upon customer feedback.
• Contact with customers will primarily occur via email, but video and phone support might be required. 
• Collaborate with account managers, stay updated on product launches, and suggest sales process improvements.

The Sales Support Specialist's duties include other duties reasonably associated with the position. The Employer may change the duties as required from time to time.

You can look forward to enjoying the following benefits:

• Company Laptop
• Mobile phone subscription
• Annual Leave: Paid vacation days to recharge and relax
• Options for remote work or flexible hours to accommodate personal needs
• Opportunities for training and skill enhancement to foster career growth

On top of that, you will be able to see how the work you do puts a smile on the face of kids, teachers, and learners all around the world. It doesn't get better than that! :)

Please submit your application by November 14th. We look forward to hearing from you!

Key Accountabilities:

• Manage and process regional claims submitted by RRS Asia service partners.
• Ensure timely submission of claims into the warranty system within 60 days from Repair Open (RO) date.
• Coordinate the procurement and shipment of spare parts, as well as the retrieval and return process for warranty items with service partners.
• Serve as the primary point of contact for warranty-related claims for service partners and assist to resolve any disputes or concerns promptly and effectively.
• Work closely with internal stakeholders such as Customer Support and Warranty team, to ensure efficient claim processing and resolution.
• Ensure all documentation is accurately recorded and filed in accordance with company policies and regulatory requirements.
• Maintain an organized and up-to-date database of warranty claims.
• Process payments to service partners and billing to Germany for approved claims.
• Supports the Customer Care Centre by accelerating the ordering and delivery of critical spare parts to Distributors and Service Partners, ensuring quick restoration and functionality of engines and equipment.

Qualifications and Skills:

• Degree or Diploma in Mechanical Engineering or Business Administration.
• 3 years of experience in Service-related administration.
• Proficient with MS Office and knowledge with SAP usage.
• Preferably with engineering background and knowledge in engine systems.
• Strong interpersonal and good communication skills, with the ability to effectively manage various stakeholders.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Strong attention to detail with a strong emphasis on accuracy in data entry and diligent record-keeping.

Join a dynamic education provider leading the way in Robotics, STEM, Coding, and Artificial Intelligence.

We are looking for an Education Customer Support Executive to manage daily operations at our Jurong East education centre, with occasional support at our Punggol branch.

This role is ideal for someone who enjoys assisting students and parents in a tech-forward environment.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: We handle the logistics while you focus on presenting your best self.
• Clear Communication: Timely updates and guidance throughout the application process.
• Personalized Advice: Leverage our expertise to highlight your strengths and secure the role.

Key Responsibilities:

• Manage walk-in, phone, and email enquiries from students and parents.
• Maintain accurate records and documentation.
• Support the scheduling of classes and handle administrative tasks.
• Assist trainers and ensure coordination between staff and students.
• Occasionally travel to other branches for meetings or to cover staff.
• Work on weekends, as these are our busiest days.

What We’re Looking For:

• Excellent customer service skills and a positive, approachable attitude.
• Strong organizational skills and the ability to multitask.
• Proficiency in English (spoken and written).
• Experience in customer service or admin roles is a plus.
• Familiarity with MS Office (Word, Excel) and Google Drive.
• Willing to work on weekends and travel between centres when needed.

Working Hours:

• 5½ Day Work Week:Weekdays: Monday, Thursday, Friday (1:00 PM – 8:00 PM); Tuesday (1:00 PM – 4:00 PM).
  Weekends: Saturday & Sunday (8:30 AM – 6:00 PM).
  
• 1-Hour break on weekends and 30-minute breaks on weekdays (except Tuesday).

Why Join Us?Be part of a team where your customer service skills are valued and where you can make a real difference in students’ lives.

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

The Intern Business Analyst TR APAC LVMH Beauty will support Regional Finance Director Travel Retail Beauty APAC mainly for internal multi-brands data consolidation & reporting:

• multi-brands new BI data base set up in the region (upload historical data + data checking)
• reporting / consolidation (Monthly SyRUS Extraction P&L : all TR entities)
• price corridor extraction from IT system
• support LVMH TR APAC Business analyst to revamp monthly market file estimation
• other Ad hoc analysis

He / She will report to Regional Finance Director Asia Pacific Travel Retail LVMH Beauty