his position is part of the Quality Control Department reporting to the QC Manager and will be located in Benoi, Singapore.

In this role, you will have the opportunity to:

• Carry out day-to-day testing including preparation of standards and samples and escalating the failed and risky products.
• Support plant initiatives on PSP, 5S, ESH, Engagement and Kaizen.
• Support to drive lab vision, ensure execution of lab vision to meet company business and production requirement.

The essential requirements of the job include:

• Minimum ITE/ Higher Nitec/ Diploma in related Science.
• Ability to read/write in English.
• Computer skills – Excel, Word, Typing and Data entry skills.
• Working in 8 hours shift in a cleanroom environment with the gowning procedure.

It would be a plus if you also possess previous experience in:

• Exposure experience to ICP-MS / GC-MS / Liquid Particle Counter/ TOC.
• Good understanding of GMP, GDP, GLP and Quality parameters in QC operations.

Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

Summary:

• Salary $2500 - $4000
• Good Company Benefits: Performance Bonus, Incentive Trip, Salary Increment
• Monday to Friday, office hours

Responsibilities

• Understand client's business operation and work closely with client to identify manpower requirement
• Develop and implement talent acquisition strategies
• Create, propose and implement strategic effective hiring channels, procedures or techniques to improve recruitment measures & talent pipeline
• Effectively engage employees with daily operations needs
• Responsible for consolidation of weekly and monthly reports for operations needs and generate statistical report as and when required
• Be the point of contact to deliver value added services to both management and employees
• Others ad hoc duties as assigned

Additional Information:

• Good interpersonal and communication skills
• Ability to work independently as well as a good team player
• Ability to multi-task in a fast-past environment

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Chong Shun Kee (June)
Registration No: R1984521
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Mandatory Skills

Job and Responsibilities :-

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements :-

• Experience in application implementation projects in financial institutions would be advantageous.
• Strong analytical and problem-solving skills.
• Ability to perform impact analysis in a structured manner.
• Good verbal & written communication skills.
• Proactive and able to work independently and under pressure.
• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment
• Core technical competency must require:
• Basic knowledge on end-to-end web based application infrastructure

Good to have experiences: -

• Application Monitoring Tools
• Incident Management
• Problem Management
• Self-motivated with a strong sense of ownership and accountability
• A quick mind with a problem-solving aptitude, creative & pragmatic
• Good project management skills with attention to details, ability to multi-task and work within tight timelines
• Strong stakeholder management and interpersonal skills, with good oral and written communications skill
• Experience working with cross-cultural teams is a plus
• Good knowledge of financial institution products and digital platforms are added advantages

Core technical competency must require: -

• Basic knowledge on end-to-end web based application infrastructure

Good to have experiences :-

• Application Monitoring Tools
• Incident Management
• Problem Management
• Self-motivated with a strong sense of ownership and accountability
• A quick mind with a problem-solving aptitude, creative & pragmatic
• Good project management skills with attention to details, ability to multi-task and work within tight timelines
• Strong stakeholder management and interpersonal skills, with good oral and written communications skill
• Experience working with cross-cultural teams is a plus
• Good knowledge of financial institution products and digital platforms are added advantages

Shift Timing (12-hour shift)

0800hr – 2000hr

2000hr – 0800hr

This position is part of the Quality Control Department reporting to the QC Manager and will be located in Benoi, Singapore.

In this role, you will have the opportunity to:

• Carry out day-to-day testing including preparation of standards and samples and escalating the failed and risky products.
• Support plant initiatives on PSP, 5S, ESH, Engagement and Kaizen.
• Support to drive lab vision, ensure execution of lab vision to meet company business and production requirement.

The essential requirements of the job include:

• Minimum Diploma in related Science.
• Minimum 3 years of experience in routine QC operations.
• Ability to read/write in English.
• Computer skills – Excel, Word, Typing and Data entry skills.
• Working in 8 hours shift in a cleanroom environment with the gowning procedure.

It would be a plus if you also possess previous experience in:

• Exposure experience to ICP-MS / GC-MS / Liquid Particle Counter/ TOC.
• Good understanding of GMP, GDP, GLP and Quality parameters in QC operations.

Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

Mandatory Skills

Responsibilities

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

· At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

· Experience in application implementation projects in financial institutions would be advantageous.

· Strong analytical and problem-solving skills.

· Ability to perform impact analysis in a structured manner.

· Good verbal & written communication skills.

· Proactive and able to work independently and under pressure.

· With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Mandatory Must-have Tech Skills / Framework:

Core technical competency must require:

• Basic knowledge on end-to-end web based application infrastructure

Good to have experiences:

• Application Monitoring Tools
• Incident Management
• Problem Management
• Self-motivated with a strong sense of ownership and accountability
• A quick mind with a problem-solving aptitude, creative & pragmatic
• Good project management skills with attention to details, ability to multi-task and work within tight timelines
• Strong stakeholder management and interpersonal skills, with good oral and written communications skill
• Experience working with cross-cultural teams is a plus
• Good knowledge of financial institution products and digital platforms are added advantages

Shift Timing (12-hour shift)

0800hr – 2000hr

2000hr – 0800hr

• Research hardware and software solutions and create plans, including layouts and product specifications, for all data communication networks resulting from meeting
• Present findings in report format to appropriate personnel and explain how the new communications network will address current issues
• Secure all hardware and software required for network solutions or supervise network administrator tasked with securing all hardware and software
• Plan out network installation and/or upgrade project, assign milestone tasks to support personnel and meet company deadlines for full implementation, including network and user station set-ups and permissions, installation of all software and end-user security
• Assign and supervise network support staff in their daily activities and during special projects

• Research hardware and software solutions and create plans, including layouts and product specifications, for all data communication networks resulting from meeting
• Present findings in report format to appropriate personnel and explain how the new communications network will address current issues
• Secure all hardware and software required for network solutions or supervise network administrator tasked with securing all hardware and software
• Plan out network installation and/or upgrade project, assign milestone tasks to support personnel and meet company deadlines for full implementation, including network and user station set-ups and permissions, installation of all software and end-user security
• Assign and supervise network support staff in their daily activities and during special projects

• Research hardware and software solutions and create plans, including layouts and product specifications, for all data communication networks resulting from meeting
• Present findings in report format to appropriate personnel and explain how the new communications network will address current issues
• Secure all hardware and software required for network solutions or supervise network administrator tasked with securing all hardware and software
• Plan out network installation and/or upgrade project, assign milestone tasks to support personnel and meet company deadlines for full implementation, including network and user station set-ups and permissions, installation of all software and end-user security
• Assign and supervise network support staff in their daily activities and during special projects

IT Systems Analyst

• Basic $2900-$4100 (salary will commensurate with experience)
  HP Allowance: $60
• Bonus and Flexi Benefits provided
• Monday-Friday: 08:30 AM - 05:30 PM
• Location:Tuas (Company bus at 0800 @Tuas Crescent MRT Exit B bus stop)

Job Scope

• Participate in the Microsoft Dynamics CRM 2013 Upgrade Project.
• Provide on-site support for the company's existing CRM system, ensuring smooth operations and resolving technical issues or user queries.
• Proactively gather and consolidate user feedback, analyzing suggestions, concerns, and enhancement requests.
• Conduct training sessions for the company's sales users, responding promptly to training requests and providing ongoing guidance.
• Collect and consolidate user feedback, and follow up with the vendor.
• Continuously update and maintain user manuals to reflect the latest features, enhancements, and best practices of the CRM system.
• Extend support to other sites as needed.

Requirements

• Diploma/Degree in IT or equivalent.
• Proficiency with Windows OS and common internet browsers.
• Relevant experience with Microsoft Dynamics CRM and other Microsoft products such as SQL Server, SSID, SSRS advantageous.
• Independent and fast learner, with ability to quickly grasp the intricacies of the CRM system (comprehensive on the job training will be provided).

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

KAM SHWU MIN | EA Personnel No.: R22111811

Advancer Global Limited is the leading integrated solutions provider specialising in Integrated Facilities Management (IFM) services and workforce solutions. Advancer Global is listed on the Catalist Board of the Singapore Exchange Securities Trading Limited (“SGX-ST").

Advancer Global Facility serves as the holding company and central recruitment arm for the member companies within the Group, encompassing Employment Services, Security, Cleaning, Pest Control, Landscaping, Smart Technologies, and Property & Facilities Management.

We are looking for a Product Technical Support specialist to join our Smart Technologies team to support the needs of our Smart Technologies Division through the next phase of the growth and development roadmap.

Office Location

• Tradehub 21 (Boon Lay Way; between Clementi & Jurong East MRT stations)

Job Descriptions

• Testing and Commissioning of mass scaled loT systems (not limited to LoRaWAN, BLE, SigFox, ZigBee, NBloT, etc)
• Perform hands-on site work to support M&E works
• Testing of loT sensory and electrical equipment on site
• Reporting test results in accordance with the company standards/SOPs
• Coordinate with other technical staffs, both locally and overseas
• Opportunities to work with clients from various industries
• Ad-hoc duties as may be assigned from time to time.

Job Requirements

• Basic knowledge of electrical installation
• Entry level candidates from ITE are welcome
• On the job training· Ability to work independently and collaboratively within a team.
• Prior experience in testing of electronic device is a plus.
• Proactive problem-solving and critical-thinking skills.

Privacy Policy Notice

• We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
• By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining and disclosing your personal information in relation to your potential employment with us.
• Please note that should you not consent and provide us with the relevant personal data to fulfil the ‘Purposes’ of collection, use and disclosure of your personal data by the company (including associated companies under the Advancer Group), it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.
• You may refer and access our website for more information.

• Research hardware and software solutions and create plans, including layouts and product specifications, for all data communication networks resulting from meeting
• Present findings in report format to appropriate personnel and explain how the new communications network will address current issues
• Secure all hardware and software required for network solutions or supervise network administrator tasked with securing all hardware and software
• Plan out network installation and/or upgrade project, assign milestone tasks to support personnel and meet company deadlines for full implementation, including network and user station set-ups and permissions, installation of all software and end-user security
• Assign and supervise network support staff in their daily activities and during special projects

Mandatory Skills

Job Overview

This Business Analyst role requires someone with a background in frontend banking and experience in drafting frontend user requirements and user stories.

Responsibilities:

• Re-engineer the end-to-end process, analyze, and review operational solutions.
• Conduct requirement gathering workshops, review, and document requirement artifacts.
• Review functional specifications and process defined documents.
• Coordinate and ensure UAT test plans and test cases are executed within the UAT schedule.
• Provide post-production support, review production issues, and track them to closure.
• Collaborate closely with regional and country teams to ensure timely project delivery.

Requirements:

• Must have experience working in the banking domain.
• Minimum 3-5 years of experience in systems development and/or business process improvement initiatives, preferably with project lifecycle experience in the Financial Services Industry, specifically in Consumer Banking Operations and Corporate Banking Operations.
• A hands-on team player who can see the big picture, possesses a can-do attitude, and can handle ambiguity in a fast-paced environment.
• Strong interpersonal, coordination, and planning skills.
• Proficient in understanding public web or customer-facing applications.
• Skilled in utilizing tools like JIRA to document requirements effectively.
• Capable of providing guidance to the Tech team regarding new requirements.
• Effective in communicating with stakeholders from diverse backgrounds.
• Capable of regularly updating management on the progress of these initiatives.

Mandatory Skills

Job and Responsibilities :-

Need to assist application team running Treasury & Market Trading System to achieve the team’s goals and objectives. In the course of this engagement, deep immersion into the daily BAU support and development work culture will be required to allow the engineer to fully understand the daily grind which the application team experiences and with that to come out with better improvement in operation.

Requirements :-

• Bachelor’s or Master’s degree in Computer Science, a related technical field that involves programming, or equivalent practical experience.
• Highly motivated, pro-active and capable of working under pressure without compromising development processes and productivity.
• Strong, committed and reliable team player, able to take direction but also willing to contribute to discussions on design and strategy.
• Possess strong interpersonal and communication skills to be able to deal with and form good relationships with the business and other technology groups through day to day support and project work
• Interest in financial technologies, new technology tools and the ability to learn.
• Ability to debug and optimize code and to automate routine tasks.
• Systematic problem-solving approach coupled with effective communication skills and a sense of ownership and drive.

Mandatory Skills :-

• Experience in one or more of the following: Python/Java.
• Very good analytical and problem-solving skills with good understanding of technical risks emerging out of architecture decisions.
• Experience with developing applications and setting up automations in a Linux environment, with sound knowledge of algorithms, data structures, complexity analysis and software design.
• Development skills with experience in real time, distributed and highly secured environments.
• Experience with developing test cases and ensuring appropriate test coverage through unit and automated testing.
• Experience with CI/CD pipelines and release strategies

Working Hours :-

• BAU – Monday to Friday, 9AM-6PM
• Sat/Sun – only if there is any release/OS patching/BAU Support for other downstream CR activities
• 24x7 standby on call - only if night batch job failed. BAU duty support is on a 2 weeks cycle on rotation basis with other 4 members

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Mandatory Skills

Job Overview

This Business Analyst role requires someone with a background in frontend banking and experience in drafting frontend user requirements and user stories.

Responsibilities:

• Re-engineer the end-to-end process, analyze, and review operational solutions.
• Conduct requirement gathering workshops, review, and document requirement artifacts.
• Review functional specifications and process defined documents.
• Coordinate and ensure UAT test plans and test cases are executed within the UAT schedule.
• Provide post-production support, review production issues, and track them to closure.
• Collaborate closely with regional and country teams to ensure timely project delivery.

Requirements:

• Must have experience working in the banking domain.
• Minimum 3-5 years of experience in systems development and/or business process improvement initiatives, preferably with project lifecycle experience in the Financial Services Industry, specifically in Consumer Banking Operations and Corporate Banking Operations.
• A hands-on team player who can see the big picture, possesses a can-do attitude, and can handle ambiguity in a fast-paced environment.
• Strong interpersonal, coordination, and planning skills.
• Proficient in understanding public web or customer-facing applications.
• Skilled in utilizing tools like JIRA to document requirements effectively.
• Capable of providing guidance to the Tech team regarding new requirements.
• Effective in communicating with stakeholders from diverse backgrounds.
• Capable of regularly updating management on the progress of these initiatives.

Job Responsibility

• Provide support to incoming sales from generating quotation/ order to delivery order/invoices.
• Maintain stock level for specific product range and order parts from Principals/ Suppliers.
• Liaise with principals/ suppliers with regards to the arrival of parts and pricing.
• Follow up on outstanding sales and purchase orders.
• Assist in debt collection.
• General monthly report and sales forecast supporting document.
• Key in database and perform electronic mailing program.
• Optimize customer satisfaction level and provide excellent customer services.

Job Requirements

• At least Diploma in any faculty
• Min 2 years relevant experience
• Able to learn fast and be independent

Mandatory Skills

Job and Responsibilities :-

Need to assist application team running Treasury & Market Trading System to achieve the team’s goals and objectives. In the course of this engagement, deep immersion into the daily BAU support and development work culture will be required to allow the engineer to fully understand the daily grind which the application team experiences and with that to come out with better improvement in operation.

Requirements :-

• Bachelor’s or Master’s degree in Computer Science, a related technical field that involves programming, or equivalent practical experience.
• Highly motivated, pro-active and capable of working under pressure without compromising development processes and productivity.
• Strong, committed and reliable team player, able to take direction but also willing to contribute to discussions on design and strategy.
• Possess strong interpersonal and communication skills to be able to deal with and form good relationships with the business and other technology groups through day to day support and project work
• Interest in financial technologies, new technology tools and the ability to learn.
• Ability to debug and optimize code and to automate routine tasks.
• Systematic problem-solving approach coupled with effective communication skills and a sense of ownership and drive.

Mandatory Skills :-

• Experience in one or more of the following: Python/Java.
• Very good analytical and problem-solving skills with good understanding of technical risks emerging out of architecture decisions.
• Experience with developing applications and setting up automations in a Linux environment, with sound knowledge of algorithms, data structures, complexity analysis and software design.
• Development skills with experience in real time, distributed and highly secured environments.
• Experience with developing test cases and ensuring appropriate test coverage through unit and automated testing.
• Experience with CI/CD pipelines and release strategies

Working Hours :-

• BAU – Monday to Friday, 9AM-6PM
• Sat/Sun – only if there is any release/OS patching/BAU Support for other downstream CR activities
• 24x7 standby on call - only if night batch job failed. BAU duty support is on a 2 weeks cycle on rotation basis with other 4 members

Mandatory Skills

Job and Responsibilities :-

Need to assist application team running Treasury & Market Trading System to achieve the team’s goals and objectives. In the course of this engagement, deep immersion into the daily BAU support and development work culture will be required to allow the engineer to fully understand the daily grind which the application team experiences and with that to come out with better improvement in operation.

Requirements :-

• Bachelor’s or Master’s degree in Computer Science, a related technical field that involves programming, or equivalent practical experience.
• Highly motivated, pro-active and capable of working under pressure without compromising development processes and productivity.
• Strong, committed and reliable team player, able to take direction but also willing to contribute to discussions on design and strategy.
• Possess strong interpersonal and communication skills to be able to deal with and form good relationships with the business and other technology groups through day to day support and project work
• Interest in financial technologies, new technology tools and the ability to learn.
• Ability to debug and optimize code and to automate routine tasks.
• Systematic problem-solving approach coupled with effective communication skills and a sense of ownership and drive.

Mandatory Skills :-

• Experience in one or more of the following: Python/Java.
• Very good analytical and problem-solving skills with good understanding of technical risks emerging out of architecture decisions.
• Experience with developing applications and setting up automations in a Linux environment, with sound knowledge of algorithms, data structures, complexity analysis and software design.
• Development skills with experience in real time, distributed and highly secured environments.
• Experience with developing test cases and ensuring appropriate test coverage through unit and automated testing.
• Experience with CI/CD pipelines and release strategies

Working Hours :-

• BAU – Monday to Friday, 9AM-6PM
• Sat/Sun – only if there is any release/OS patching/BAU Support for other downstream CR activities
• 24x7 standby on call - only if night batch job failed. BAU duty support is on a 2 weeks cycle on rotation basis with other 4 members

Mandatory Skills

Job Overview

This Business Analyst role requires someone with a background in frontend banking and experience in drafting frontend user requirements and user stories.

Responsibilities:

• Re-engineer the end-to-end process, analyze, and review operational solutions.
• Conduct requirement gathering workshops, review, and document requirement artifacts.
• Review functional specifications and process defined documents.
• Coordinate and ensure UAT test plans and test cases are executed within the UAT schedule.
• Provide post-production support, review production issues, and track them to closure.
• Collaborate closely with regional and country teams to ensure timely project delivery.

Requirements:

• Must have experience working in the banking domain.
• Minimum 3-5 years of experience in systems development and/or business process improvement initiatives, preferably with project lifecycle experience in the Financial Services Industry, specifically in Consumer Banking Operations and Corporate Banking Operations.
• A hands-on team player who can see the big picture, possesses a can-do attitude, and can handle ambiguity in a fast-paced environment.
• Strong interpersonal, coordination, and planning skills.
• Proficient in understanding public web or customer-facing applications.
• Skilled in utilizing tools like JIRA to document requirements effectively.
• Capable of providing guidance to the Tech team regarding new requirements.
• Effective in communicating with stakeholders from diverse backgrounds.
• Capable of regularly updating management on the progress of these initiatives.

Summary

Under the supervision of the Singapore IT Manager, the IT Support Engineer provides basic IT support for the various IT services and components at the Singapore manufacturing facility

Job Description

1. Administrative/General:

• Be the front-end IT support person for majority of user requests, escalating tickets when necessary to IT Manager
• Be aware of company standards and procedures, and works to improve understanding and enhancing of them.
• Be able to accept and pursue clearly defined objectives.
• Promote proper IT usage and IT Security to the business and users.

2. Operational

• Respond to emails and phone calls regarding desktop and help desk requests
• Record, track, and close tickets through help desk/problem management software
• Assist with the creation of new accounts and editing/termination of existing account in MS Active Directory, mailbox, distribution lists, resetting passwords, etc.
• Troubleshoot/Resolve virus/malware infections
• Get regular direction from the IT Manager
• Work with other broader Phenol Global IT Teams
• Work directly with users at the site to resolve their IT issues and questions.
• Install and provide first-level support and troubleshoot site IT issues – including PC’s, servers, tablets, networks, telecom, AV equipment, printers, copiers, security cameras, security badge readers, smart phones, and site PBX
• Coordinate with service providers to resolve equipment issues.
• Install and provide first-level support for a variety of computer software and utilities like MS-Office
• Assist with the testing of security patches.
• Assist with the reporting and investigation of security incidents.
• Assist with the proper disposal of IT assets.
• Engage external vendors for quotations and renewal quote as directed by IT Manager
• Provide support during planned and unplanned IT outages.
• Respond and troubleshoot automated equipment monitoring alerts.
• Support the site data center environment, conduct periodic safety and security inspections, and participate in IT disaster recover exercises.
• Create and maintain various documentation and help guides
• Provide support for IT projects at the site

3. Strategy & Planning

• Provide input to the site and business IT Management to assist in developing long-term strategies and capacity planning for IT services

Job Description:

• To understand the organization digital systems and provide support.
• To provide support over ERP system such as SAP and other supporting/interfaced systems.
• Act as a bridge between users and product development team or with 3rd party vendor.
• To provide technical support to teams within the organization, and to external clients when required.
• Assist with systems integration wherever required.
• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
• Maintaining and updating technical documents; manuals and procedures for using an application or software suites.
• Identifying and resolving business and technical issues.
• Managing coordination at a local and international level where required.
• Delivering regular and customised training to teams within the business.
• Preparing maintenance plans; master data management and upgrading schedules for the organization's systems.
• Developing reports for teams across the business.

Job Requirements:

• Minimum 2 years supporting corporate end user services over ERP and other manufacturing systems.
• Proven ability to work independently and as a team member.
• Communicate professionally and effectively at all organizational levels.
• Highly motivated with the ability to work with limited supervision in a highly competitive environment.
• Abilitiy to engage with senior business stake holders.
• Ability to lead a team discussion and to communicate with product management team based globally.
• Good communication skills in English (both written and oral) and interpersonal skills.
• Good organizational skills; multi-tasking and time management skills.

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Woodlands Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

The Senior Data Analyst role is important to:

• Lead and implement Student Data Analytic Projects that aid data-informed decision-making and reporting, as well as to enhance student experience.
• Manage Student Data Catalogue and metadata in Denodo virtual data warehouse and develop integrated datasets for data analytics and reporting.
• Fully implement and enforce the Student Data Governance Framework and extensive adoption of the framework by Colleges, Schools, and Departments, that ensures data quality which is most critical for Data Analytics.
• Train end-users on new reports and dashboards.

Responsibilities

• Leading the implementation of Student Data Governance (SDG) framework across Student Admin Departments, Colleges, and Schools; Secretariat support to the SDG Steering Committee Meetings.
• Leading and conducting Data Quality (DQ) Assurance programme across different data areas and monitor DQ via developing DQ dashboard.
• Developing and managing student data catalogue for management reporting and data analytics projects.
• Driving the adoption of NTU Education Dashboards to support decision-making at different level of the University.
• Leading, developing, and managing data analytics projects to provide enhanced insights from student data, such as student profiling, data analysis to support policy maker in relevant policies, predictive analysis of students at-risk, degree programme quality assurance analysis, student quantitative or qualitative feedback analysis using Natural Language Processing (NLP).
• Training staff in data-related framework, concepts, and competency in data analytics.
• Supporting business data users in student admin process automation.

[The role is expected to lead and facilitate, in addition to execution.]

Requirements

• Bachelor's or Master's degree in Data Science, Computer Science, or Mathematics.
• Over 7 years of professional experience in data analytics and data governance.
• Demonstrated technical proficiency in data models, database design and development, data mining, and machine learning techniques. Familiarity with Natural Language Processing (NLP) is advantageous.
• Strong familiarity with data visualization tools such as Qlik Sense, along with programming proficiency in Python/R and SQL.
• Experience with Robotic Process Automation (RPA) tools like UiPath and Power Automate is a plus.
• Proven track record in planning and executing data analytics projects to meet business objectives.
• Excellent communication skills, capable of effectively liaising with business stakeholders to understand data requirements and deliver actionable insights.

Primary Objective(s) of Position

• This position is responsible for effective handling of Spot-Bid / Tenders from customers and aligning opportunities with the company’s strategic objectives

Duties & Responsibilities

• Develop and propose pricing methodologies
• Conduct cost analyses for monitoring pricing landscape
• Update overall price schedule for profit calculation
• Prepare reporting material and present pricing analyses
• Work closely with the sales team to define pricing structure for company products
• Address issues and concerns raised by team members relating to pricing suggestions
• Other ad hoc duties as assigned by management

Person Specifications

• A bachelor’s degree in business or logistics and supply chain management
• At least 1 to 2 years of working experience in logistics, shipping or supply chain
• Strong computer skills, especially in Microsoft Excel (Pivot table, V/H-Lookup and etc.)
• Knowledge of forwarding/supply chain business in managing an RFQ
• Strong analytical mind and a pronounced affinity for working with numbers
• Ability to work under pressure to cope with periods of high workload and tight timelines for multiple deadline bids in parallel
• Good communication and interpersonal skills to properly engage with country pricing teams of different cultural backgrounds

Main Responsibilities:

1. Monitor customer accounts and follow up on outstanding payments to achieve monthly collection target
2. Support office administration for the sales & service department:

• Maintain proper & systematic filings
• Track and ensure company vehicles insurance and road tax is renewed on time
• Other ad hoc duties assigned

Requirements:

• Fluent in English
• 2-3 years of experience in sales and service support/administration