Job Description & Requirements

Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorised desktop applications

• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

• Performs remedial repairs on computers, laptops, printers and any other authorised Peripheral Equipment

• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

• When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member

Job Responsibilities:

- Support end user onsite and remotely to resolve IT related issues daily

- Maintain Desktops Hardware Configuration & Operating Systems

- Handle and manage Servers with VMware, HyperV (On Job Training provided)

- Provide setup to servers, san storages, NAS storages (On Job Training provided)

- Provide setup to firewall, network switches & networking equipment (On Job Training provided)

Project

- Integration project for Office Setup / Coordination Works

- Relocation project for Customer's Office in Singapore / Coordination Works

- Data destruction / Data Degaussing

- Data Centre Works

* Driving License in Singapore is preferred

* Van to drive or taxi/Grab claims provided

* Additional Onsite Incentives between $100 to $250 per month presented

Job Requirements:

- Willing to learn IT new skills

- Experience in Troubleshooting and Repairing of PC/Notebooks

- Able to Work Independently, Self-motivated and Diligent

- Written and spoken Language Proficiency in English & Chinese as there is a requirement to handle Chinese speaking customers’ technical enquires & conduct trouble shooting based on customers’ feedback.

- Candidate must possess at least Nitec/Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.

- No experience welcome

Job Description

Position: IT Support Engineer

Duration: 12 months

Service Locations and Facilities:

TIS shall provide the basic infrastructure facilities such as a desktop PC, telephone line, Email and Internet access and premises necessary to provide the Services and ensure that these are suitable for a safe working environment.

Hours of Operation:

The Supplier will provide the Services between 8:30AM to 5:30PM Singapore local time, Monday to Friday.

Service Description:

Onsite Wintel (at Location 1)

Wintel

New notebook & Desktop OS & applications installations to TIS baseline

Notebook & Desktop software and hardware repairs

Installation & repair of PC peripherals (i.e Printers , Mice)

Installation & configuration of TI approved software

Ensuring Key service running (i.e TLM Backup, Disk Encryption, Patch management, Antivirus)

Coordinate with vendors on the parts replacement/fault repair

Executive IT support & Video conference support

Office Area MAC (modify/add/change) - handle all related tasks

Network MAC - Assist in office moves patching network ports in the IDF rooms, patching to the desks.

IP Phone MAC (move/add/change)

Network faulting PC/Client - troubleshooting, level 1

Data Centre support

Network patching and cabling

Moving & installing equipment as directed

Handle HW installation, decommission, break-fix as requested

Patching of cables, labeling.

Coordinating & escorting cleaning personal as needed to meet compliance requirements

Escorting Vendor reps as needed to support run & maintain vendor onsite tasks

DC environmental monitoring

Monthly audit walk-thru & findings documentation / tracking, looking for fault lights, security hazards, etc.

Asset Management (AMS/Server config) for all IT infrastructure

IDF rooms:

Maintenance / work within IDF rooms

Coordinating & management of room cleaning as required

Break/Fix level 1 of IDF room switch equipment

Spares:

Configuring and testing offline spares, level 1

Checking and maintaining offline spares database

Wireless Network:

Airwave wireless health monitoring

Wireless AP MAC

Windows Server

Health metrics (SCCM, Alarm monitoring/management, Nessus scans, backups)

Standard administration / environment patch management

Remote 'office-in-a-box' management (Lenel, ESP, MDT)

Asset/Inventory tracking (AMS, Fleet, Server configuration, etc.)

Administration / Configuration

Cisco Call manager configuration, basic tasks only (Level 1)

Free IP-addresses administration (client networks)

Printer queue administration ,Infoblox MAC

Documentation:

DC/IDF documentation / drawing maintenance & updates of existing, up-to-date documentation.

AMS (asset management) for all PC and network hardware

Adhoc - On Call Support

Network

Physical Network equipment installation, including initial setup

Patch coordination

H/W failure faulting and management

Assist onsite with TIS personal for larger projects (upgrades/moves)

Data center

Physical Server installation

OS/Baseline installations

Patch coordination

HW failure management

Co-ordinate onsite Server repairs with 3rd party vendors contracted to TIS

Job Requirements

IT Support,

Executive/VIP IT support,

Video conference support

Data Center support

Windows Server Management

Documentation

Network installation, management, upgrades.

Employment Type: 1 year contract (renewable subject to work performance)

Working Location: Changi Business Park

Salary up to S$4,500

Responsibilities:

• Provide day-to-day L2 support for Java/Web-based applications.
• Coordinate and support infrastructure maintenance activities.
• Manage new application releases following best release management practices.
• Collaborate with teams (Infrastructure, Vendors, Security, etc.) to ensure seamless business support.
• Respond to production issues in line with Service Level Agreements (SLA).
• Improve support processes to maintain service quality.

Requirements:

• Minimum 2 years experience in an L2 application support role.
• Degree in Computer Science, Information Technology, or a related field.
• Strong in Linux, Unix Shell Scripting, SQL (MySQL/MSSQL), and OpenShift/Docker.
• Familiarity with AngularJS, ActiveMQ, Elastic Search, application monitoring tools, CI/CD, Python, and microservices.
• Experience in application implementation within financial institutions is advantageous.
• Strong analytical and problem-solving abilities.
• Ability to conduct impact analysis methodically.
• Excellent communication skills and ability to work under pressure independently.

Job description :

1. Provide general administrative, clerical, operational or systems support to Corporate Services work areas

2. Provide administrative support for the smooth and effective day-to-day operations

3. Running errands when needed.

Job Requirements :

1. Diploma holders in any discipline

2. Pleasant and cheerful disposition

3. Able to take stress

4. Positive minded and a team player

5. Have an eye for details

6. IT savvy

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Advanced Networks & Sensors

Our Advanced Networks & Sensors business specializes in platform digitalization, advanced connectivity, and cutting-edge manufacturing. This diversity of capabilities presents a range of roles through which you can contribute to the development of innovative, secure, and patented products. Join our team and play a crucial role in developing tomorrow’s technology and connectivity solutions and services to sectors spanning defence, public security, government, and the commercial realm. Your work will have a global impact as we empower customers through advanced communications, intelligent sensors, and the deployment of AI-enabled Edge applications for mission-critical roles.

Together, We Can Make A Significant Impact

The successful candidate will be supporting secretarial duties for the Line of Business General Manager, including Line of Business activities

Be Part of Our Success

• Managing calendar of Line of Business General Manager
• Serves as the contact point between the executives and internal/external stakeholders
• Coordinate with internal and external stakeholders to arrange and confirm meeting details, including agendas, attendees
• Record accurate and concise meeting minutes capturing key discussions, decisions and key action items
• Handle travel requests and claims submission for LOB GM, coordinating flight reservations and accommodations
• Ensure all travel arrangements are made efficiently and in compliance with Company Policies and Procedures
• Prepare and edit correspondence, communications, presentations, and other documents
• Lead and manage a team of Executive admins supporting business units within Line of Business
• Maintain high confidentiality, discretion and professionalism in handling sensitive information, documents and discussion
• Work with the team to organize and co-ordinate Line of Business engagement activities/events
• Provide miscellaneous support as needed, and other adhoc tasks

Qualities We Value

• Diploma in any discipline
• Experience as an executive secretary, supporting senior-level management will be advantageous
• Excellent organizational and time management skills, with the ability to prioritize and multitask effectively
• Ability to work effectively both independently and as part of the team
• Strong ability to communicate with different stakeholders to socialize arrangements
• Proficiency in Microsoft Office Suite and Adobe (Word, Excel, PowerPoint, Outlook)
• Working location is in Ang Mo Kio
• Singaporeans Only

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Highlights

• AWS + Variable Bonus
• Birthday allowance
• Mondays to Fridays (830am-6pm)
• Kaki Bukit, Singapore

Responsibilities

• Assist sales team with the preparation of all sales and tender related documents, costings and material submissions.
• Prepare sales quotations and proposals.
• Provide sales and administrative support to the Sales Team.
• Follow up with factories on document requirements and ensuring that all submissions are properly presented and submitted on time.
• Supporting the sales team in responding to customer inquiries and assisting to resolve issues, where appropriate.
• Liaise with internal teams and colleagues from Procurement, Logistics and Finance.
• Sales order processing from Quotation, Sales Order, Purchases Order to Delivery Order.

Requirements

• Minimum 1 or 2 years of experience in project management or sales support function.
• Enjoy working with numbers and good with excel, powerpoint and words.
• Diploma in Business management or Electrical engineering
• Knowledge in Lighting Simulation Software (Relux/Dialux EVO) will be an advantage.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Mon to Fri 8.30am - 6pm

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.

• Prepare and process quotes, and other sales-related paperwork. (Airfreight /

Seafreight / Logistic / CBT).

• Preparing reports on a weekly/or monthly basis.

• Trouble Shooting (Damage Cargo, Billing Issues, etc.) (Airfreight / Seafreight /

Logistic / CBT).

• Coordinate with internal teams such as outdoor sales, operation, finance, and

customer service.

• Work alongside with outdoor sales with generating new business and maintaining

existing customer relationships.

Job Requirements

• Optimistic, Positive and Proactive.

• Effective communication and Interpersonal skills.

• Keen to make an effort and pursue areas of improvement.

• Able to cope and work under pressure or overtime if required.

• Able to perform independently or connect well in a team player environment.

• General knowledge on excel format if any.

• Relevant experience and knowledge in customer service/freight forwarding industry

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus

• Ensure the integrity and readiness of production systems within the Payment System team for the APAC region.
• Provide Level 2 support and troubleshoot production incidents, including critical system interfaces within the Payment System.
• Assist the Incident Manager by identifying and implementing preventive and detective measures, while delivering root cause analysis for production issues.
• Collaborate with the IT Planner to achieve project objectives, facilitating production transitions for new system launches and system change requests.
• Identify process gaps and propose system improvements accordingly.
• Develop and standardize processes, ensuring integration, implementation, and documentation align with established standards.
• Recommend and implement suitable processes for automation to enhance efficiency.
• Lead and coordinate projects, including support for change requests. Conduct requirement analysis to facilitate system enhancements, fixes, and emergency application changes.
• Escalate risks and issues to relevant stakeholders promptly.
• Participate in disaster recovery exercises, contributing to system restoration efforts.
• Organize and lead regular meetings with developers and vendors to resolve issues.
• Undertake additional duties as assigned.

Requirements

• Diploma or bachelor’s degree in Computer Science or Information Technology.
• Minimum of 4 years of experience in Application or System Support, preferably within a banking or financial institution.
• Possesses hands-on experience in supporting payment systems.
• Experienced in an Enterprise Application Support environment, collaborating with developers, infrastructure teams, service desks, and business users.
• Has functional expertise in payment systems such as GIRO, FAST, CTS, MEPS+, overseas and domestic remittances, internet banking, and customer eAdvices.
• Demonstrates technical proficiency in applications hosted on both Windows and Linux platforms, with the ability to perform database queries (SQL Server, Oracle) and manage application services on these systems.
• Skilled in scripting languages, including DOS and Shell scripting.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24971

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

Working hours: Mon to Fri, 9am to 6pm

This position only required to start from Mid-Sept onwards

Job Responsibilities:

1. Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as overseas productions and logistics, to ensure timely order fulfilment.

2. Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.

3. Support filling sales related reports & date base and customer analytics.

4. Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide basic information about products, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant sales staff and departments.

5. Occasionally join sales staff for meeting with prospective customers.

6. Provide administrative support to the sales team, including scheduling meetings, customizing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.

7. Organize timely follow up with customers on previously quoted projects and their status and report back to sales staff and/ or management.

8. Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.

9. Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.

Required Skills:

1. Excellent organizational and time management skills.

2. Strong attention to detail and accuracy.

3. Effective communication and interpersonal skills.

4. Proficiency in MS Office Suite, particularly Excel and PowerPoint.

5. Ability to work independently and collaboratively in a team.

6. Strong problem-solving and decision-making abilities.

7. Ability to prioritize tasks and work under pressure.

Required Qualifications:

1. Diploma or equivalent; a degree in business administration, sales or logistics or a related field is preferred.

2. Prior experience in a sales support or administrative role will be an added advantage.

3. Excellent written and verbal communication skills.

4. Strong numerical and analytical skills.

5. Ability to adapt to changing priorities and work in a fast-paced environment.

6. Professional and friendly demeanour.

Mandatory Skills

• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Must be graduate from IT or Computer Science
• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
• Need to have eagerness to learn and perform with committment

Kindly take note of the following details for shift work

1. Allowance should be included in the monthly hiring rate.
2. Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)
3. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
4. Need to support including night shift, weekends and public holidays

Project Description:Treasury application Production support engagement covering technical issues, services and environment monitoring and EOD Batch support for a leading Singapore based bank

Responsibilities:

• Treasury application BAU 24*7 support:
• L1 & L2 application technical and functional support in production treasury application support environment
• Monitoring and issue resolution of Online trade booking applications
• Resolving technical services related issues, environment management and EOD batch support in morning or night or weekend shifts
• Managing and regular interaction with the application end users and stakeholders management

Mandatory Skills Description:

• 5+ years of experience in production application support environment
• Control M experience
• Production support of Java/Microservices application
• Experience in providing L1 & L2 application technical and functional support
• Excellent team collaboration
• Excellent written and verbal communication skills
• Strong stakeholder management
• Flexible in working in shift timings and over weekends

Nice-to-Have Skills Description:

• Capital markets / investment banking domain
• Treasury application support experience, e.g. FO trading application (Murex/ Bloomberg/ DealHub/ MarkitWire/ FXcore)
• Good knowledge on Linux/Unix and scripting (Shell/Python/etc)
• Good knowledge on SQL and PL/SQL
• System backup's w.r.t UNIX and Database

Role:Desktop Support Engineer L2

JD:

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
Working with vendor support contacts to resolve technical issues within the desktop environment.
Troubleshooting and repairing hardware and network connectivity issues.
Providing end-user support, resolving technical issues, and providing technical assistance for all Operating System and workstation applications.
Performing system upgrades including the installation of new hardware and software.
Ensuring systems interconnect seamlessly with diverse systems and active directories.
Documenting incidents, problems, and resolutions for future reference and for the knowledge base.
Training and guiding staff on the use of hardware and software.
Assessing the need for system reconfigurations (minor or significant) based on request trends and make recommendations.
Ensuring the security of desktop computers and data by establishing and following appropriate access controls.
Participating in hardware and software reviews and recommending purchases.
Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.

Provide day-to-day support for desktops, laptops, and peripheral devices

· Troubleshoot hardware and software issues, including installations, configurations, and upgrades.

· Maintain and monitor endpoint devices for optimal performance and reliability.

IT Security (Basic/ Secondary):

The ideal candidate will have a strong understanding of the WordPress platform, including theme and plugin development, customization, and performance optimization.

$6,000 max

Raffles Place

M-F, 9am to 6pm

- Sales & Administration documentations.

- Prepare shipping and banking documents and liaise with shipping companies, banks,

customers and vendors on all shipping and banking documentations.

How to Apply:
Send your resume to Jocelyn Chan at [email protected] or contact via Telegram @jocelynchan.

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence Number: 99C4599
Personnel EA License: R1331820

Location: Central
Employment Type: Full-time

Salary: Up to S$4,000

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

• Provide administrative support to the sales/ investment team, including scheduling meetings, preparing documents, and managing correspondence.
• Assist in the preparation and distribution of sales materials, proposals, and presentations.
• Maintain and update customer databases, ensuring accuracy and completeness of information.
• Coordinate and track sales orders, ensuring timely processing and delivery.
• Handle customer inquiries and provide exceptional customer service.
• Generate sales reports and analyze data to support decision-making.
• Collaborate with marketing and finance teams to ensure alignment and support sales initiatives.
• Assist in organizing and coordinating sales events, trade shows, and conferences.
• Assist in producing initial drafts of client portfolio reports.
• Assist in submission of documents for compliance and legal clearance.
• Monitor public tenders.
• Perform other administrative duties as assigned.

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.

Able to commit from Jan - April 2025.

Responsibilities:

• Expands personal product knowledge on electronics components.
• Supporting buyers in pricing updates in the systems.
• Manage supplier's delivery schedules, ensuring on-time delivery to customers.
• Review sales orders and generate purchase orders to supplier.

• Experience on both Integrated Control Monitoring System as well as propulsion/steering control systems. Hands-on service or operational experience on the main engine and thrusters is an added advantage
• Providing technical support to customers and capable of resolving technical matters
• Providing support to service team ensuring services completion according to the works order for acceptance by the customers
• Ability to plan and assign service personnel to tasks
• Provide training and guidance to Service Engineers on mechanical and electrical aspects of system commissioning, troubleshooting, maintenance, repair or overhaul
• Experienced with acceptance tests of equipment and systems ensuring customers satisfaction and acceptance
• Provide service/investigation reports where required
• Provide support to sales team with regards to commercial matters
• Prepare and submit travel report on work progress as well as completion of project

Requirements

• At least a Degree in Electrical/Electronics Engineering with working hands on experience in the marine propulsion industry especially with experience with automation or PLC/SCADA/MODBUS or other protocols
• Possesses good business acumen understanding corporate environments and commercial matters involving sales contracts and business terms
• At least 7 to 10 years of related field experience in Alarm Monitoring and Control System as well as the good knowledge of computer hardware/peripherals and basic software’s
• Experience onboard ship for automation systems (controls and propulsion), system process knowledge, distributed control systems and power management
• Team management experience
• Experience in troubleshooting, project handling/execution, servicing and commissioning of marine propulsion systems
• Good organisation and planning skills for efficient team deployment to complete tasks within given timeframe.
• Communicates effectively, has a strong initiative and ability to work under pressure.
• Possess logical and analytical skills

Kindly understand that only shortlisted candidates will be notified.

WeLead Solutions Pte Ltd

Poon Wai Soon, Bernard

Reg. No: R2197713

EA License No.: 23C1882

Mandatory Skills

• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Must be graduate from IT or Computer Science
• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
• Need to have eagerness to learn and perform with committment

Kindly take note of the following details for shift work

1. Allowance should be included in the monthly hiring rate.
2. Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)
3. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
4. Need to support including night shift, weekends and public holidays

Job Summary:

We are looking for a dedicated Application Support Engineer to provide 24/7 application support in a rotational shift environment. The ideal candidate will have hands-on experience in troubleshooting, incident management, and production support for enterprise-level applications, preferably in banking or anti-money laundering domains.

Key Responsibilities:

• Provide rotational 24/7 application support, including health checks, monitoring, and ensuring SLA adherence.
• Manage incident and problem management processes effectively to minimize downtime.
• Troubleshoot and resolve production issues related to performance and reliability across the software stack.
• Proactively identify system bottlenecks and implement solutions to improve performance and reliability.
• Continuously enhance system performance through job automation, performance tuning, and bug fixes.
• Support applications built on Java, Spring Boot, and Microservices architectures.
• Maintain and troubleshoot banking applications running on Windows and Unix/Linux environments.
• Write and debug SQL scripts for SQL Server and Oracle databases.
• Utilize monitoring tools such as Grafana to ensure system health and performance.
• Collaborate with development teams to adapt and learn new technologies, frameworks, and tools.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 3-5 years of experience in production support for applications running on full-stack technologies.
• Strong knowledge of Linux/Unix/Windows environments and scripting.
• Hands-on experience with SQL Server/Oracle databases and SQL programming.
• Familiarity with incident and problem management processes.
• Knowledge of tools such as GIT, Bitbucket, Jenkins, and Grafana is an advantage.
• Experience in Actimize, Hadoop, or related technologies is a plus.
• Banking or anti-money laundering domain experience is highly preferred.

Skills and Competencies:

• Strong analytical and troubleshooting skills.
• Ability to work effectively in a high-pressure, 24/7 environment.
• Good understanding of job scheduling, monitoring production systems, and performance tuning.
• A proactive mindset with the ability to identify and resolve system bottlenecks.
• Strong communication skills and the ability to collaborate with cross-functional teams.
• Willingness to learn and adapt to new tools and technologies.