• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

Responsibilities:

• Provide end-user support, ensuring smooth operations and addressing user concerns.
• Assist in operating system migrations and related support activities.
• Perform troubleshooting and diagnostics for hardware and software issues.
• Resolve issues related to the supported end-user equipment and software.
• Install necessary software and applications on devices.
• Maintain accurate and timely documentation using the IT Service Management tool.
• Ensure timely resolution of incidents, adhering to SLA requirements.
• Adjust application settings to meet specific environment needs.
• Relocate computer devices and peripherals as required.
• Set up application profiles for end users.
• Provide proactive updates and follow-ups to end users.
• Guide end users on necessary tasks and procedures.
• Perform other ad-hoc tasks as assigned

Requirement:

• Diploma or equivalent professional education in Information Technology or related
• At least 1 years of related working experience

To apply, please visit www.gmprecruit.com and search for Job Reference:24786

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Note: This is an unpaid Internship

The ideal candidate will use their passion for big data and analytics to provide insights to the business covering a range of topics. They will be responsible for conducting both recurring and ad hoc analysis. The ideal candidate will have a passion for startups and contributing to the growth of a new company

Responsibilities

• Understand the day-to-day issues that our business faces, which can be better understood with data
• Compile and analyze data related to business' issues
• Develop clear visualizations to convey complicated data in a straightforward fashion
• Work on marketing strategies and help bring them to life

Qualifications

• Currently enrolled in a relevant academic program (e.g., Data Science, Computer Science, Business, or related fields).
• Strong knowledge of data management and analysis techniques.
• Experience with web scraping tools (such as Python, BeautifulSoup, Scrapy, or similar tools).
• Comfortable working with spreadsheets (Excel, Google Sheets) and data visualization tools.
• Ability to work independently, take initiative, and meet deadlines.
• Strong attention to detail and problem-solving skills.
• A passion for startups and contributing to the growth of a new company.

Job Description:

• Perform inspections on raw materials, intermediates and finished products by conduct sensory evaluation, carry out physical, analytical tests to ensure compliance with specifications and standards.
• Document non-conformance and conduct investigations on customers’ complaint samples or rejected items (Internal & External).
• Issue various documents (TDS, COA) and reply technical enquiry raised internally (e.g. inter-department, affiliates) or externally (e.g by customers).
• Ensure preventive maintenance and external calibration of lab equipment is carried out duly.
• Ensure proper functioning and running of QC laboratories (Chemical, sensory, microbiology, retain sample room) in accordance with ISO9001, 5S, lean principle, ISO14000 and OSHAS 18001 standards and procedures.
• Assist and support in the implementation of continuous improvements in QA/QC functions.
• Carry out ad-hoc duties as assigned, when and where necessary.

Job Requirements:

• Minimum Diploma or Degree in Chemistry, Food Science and Technology, Analytical Chemistry or equivalent in years of similar experience.

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

Job Summary

An exciting opportunity for Data Analyst to work on projects for compliance surveillance systems support in processing analytics data, for a reputed bank.

Mandatory Skill-set

• Degree or Diploma in Software Engineering, Computer Engineering, Information Technology and related Discipline;
• Ability to work independently with R and SQL and ability to process large volume of data;
• Knowledge and experience of creating Dashboards – either PowerBI / Tableau / Qlik;
• Basic understanding of Rules Based and Machine Learning models;
• Experience in AML/CFT;
• Excellent interpersonal, communication skills and able to function with multiple teams;
• Proactive with a go-getter attitude.

Desired Skill-set

• Familiarity with SWIFT transactions and/or sanctions screening;
• Work experience in banking industry.

Responsibilities

• Analyze and work with business units on reported issues/queries relating to compliance surveillance systems;
• Processing and analyzing data related to AML/CFT investigations;
• Tuning and optimization of compliance surveillance systems;
• Tuning and optimization of Machine Learning Models in Compliance;
• Participate in projects for compliance surveillance systems support and support in processing analytics data.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

About the Client

Our client is one of the reputed MNC firms in Singapore

Responsibilities

1. Accountable for overall project business requirements elicitation

2. Driving business discussions and managing the project scope

3. Senior stakeholder management and leadership updates

Support the project delivery phases especially during Analysis and design and test phases.

Skills/Requirement

Must have Skills:

1. 7-12 years of experience in Banking industry.

2. Experience as a business analyst in leading banks and delivered projects, programs of large scale.

3. Should have good communication skills and capability to drive senior stakeholders with minimal supervision.

4. Should have experience in AML, KYC, compliance domain and data analytics.

Experience in AI/ML and workflow applications is good to have.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Registration No. R1547247 (Jyothi Chandrakanth Kamath)

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The information contained in this e-mail and any accompanying documents may contain information that is confidential or otherwise protected from disclosure. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message, including any attachments. Any dissemination, distribution or other use of the contents of this message by anyone other than the intended recipient is strictly prohibited.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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About the Client

Our client is one of the reputed MNC firms in Singapore

Responsibilities

• Understand each business unit's Role & Access provisioning processes

• As a role maker Review and Create Business Policies and Roles in identity Management System (IDM)

• Understand and Validate the Application or Department level Role Matrix.

• Follow-up on Consolidated Access certification feedbacks/queries

• Perform target account reconciliation against the Identity Management system,

• Help the IDM team by completing the daily tasks assigned

• Provide administrative support to IDM team

• Maintains a High level of quality and productivity per company standards

• Comfortable working independently with minimal supervision

• Strong verbal and written skills

• Excellent computational ability

• Effective communication skills

• Ability to multitask effectively

Skills/Requirement

Must have Skills:

• Bachelors’ Degree in Computer Science or related field.
• At least 6 years’ relevant experience preferably in a Finance Institution.
• Knowledge on access control, preferably RBAC (Role Based Access Control)
• Strong knowledge of Oracle SQL and proficient in writing complex SQL queries
• Practical knowledge of scripting languages, preferably Python / Java
• Hands on experience with Reporting tools
• Comprehensive knowledge in User Access Management and Application Access Matrix
• Comprehensive knowledge in Identity Management implementations

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Registration No. R1547247 (Jyothi Chandrakanth Kamath)

**********************************

The information contained in this e-mail and any accompanying documents may contain information that is confidential or otherwise protected from disclosure. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message, including any attachments. Any dissemination, distribution or other use of the contents of this message by anyone other than the intended recipient is strictly prohibited.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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Job Summary
• As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of application/ platforms. You will work closely with solution architects, development leads, developers, product managers and other stakeholders to translate complex technical information into clear, concise and structure documentation.

• Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting solutioning, integration, ops and app/platform design discussion.

Key Responsibilities
• Create, organise and maintain functional and technical documentation for platform, including architectural, functional flows, data flows, data/entity, micro services, etc.
• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.
• Translate complex technical concepts into clear, structured documentation that is accessible to both technical and non-technical audiences.
• Ensure consistency, accuracy, and completeness of documentation.
• Create and maintain templates and documentation standards to ensure consistency across projects and teams.
• Conduct regular reviews and updates of documentation based on changes.
• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.
• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation

What we are looking for
• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.
• At least 3 years of experience as a Technical Writer, Business Analyst, or a related role, with a focus on creating both technical and functional documentation.
• Understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.
• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.
• Experience with documentation tools such as Confluence, Jira, Excel or similar platforms.
• Knowledge of software systems, APIs, databases, and enterprise architectures.
• Strong organizational and communication skills, with a keen attention to detail.
• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

Job Scope:

Partnerships Team:

Event/programme management

· Assist in running events/programmes, including the logistics and administration of the activities, liaising with vendors, internal and external stakeholders.

· Assist in marketing of events.

· Manage and monitor RSVPs for the events.

· Exposed to project management skills (e.g. developing timelines and monitoring), liaising and coordinating among stakeholders, tabulating the respective inputs/ views.

· Secretariat duties including management of meetings and taking notes and post-meeting follow ups.

Procurement Support

· Support the preparation of procurement documents as needed for the project.

· Prepare purchase orders, seek approvals, and track the status of orders to ensure timely delivery.

· Maintain accurate records of procurement processes, including quotations, invoices, and payment documentation.

· Ensure compliance with procurement policies and budget guidelines.

Desktop research/ simple email submissions

· Assist with the development of programmes (e.g. helping to do desktop research), review and put up submissions.

· Draft simple emails and submissions.

· Draft and dress up powerpoint slides.

Meeting Coordination

· Set up and schedule meetings, including liaising with stakeholders to confirm availability and polling for suitable dates.

· Prepare meeting agendas, distribute materials, and ensure all logistics are in place.

· Attend meetings, take accurate minutes, and circulate them to relevant parties in a timely manner.

Any other duties as may be agreed and assigned.

Working Arrangement:

Working Hours: Mondays to Fridays (office hours)

Location: Clarke Quay

Salary: Monthly Rated

Contract Duration: 3-6 Months

Job Requirements:

· Excellent written and verbal communication skills.

· Strong organisational and multitasking abilities with attention to detail.

· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams) and experienced in using scheduling and documentation tools.

· Experience in procurement processes and vendor management is a plus.

EA License No.: 96C4864

Reg. No.: R22110485

• Perform end user IT Support
• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

• Job Description:
  We are seeking a candidate to join our Advanced Response Center (ARC) team. This role involves providing first-level technical support in a secure environment for complex products and services.

Key responsibilities include:

• Responding to Customer Inquiries: Handle incoming requests and incidents via calls, emails, webchat, IVR, and monitoring consoles.
• Basic Troubleshooting: Resolve issues related to workplace systems, servers, networks, Microsoft 365, Secure Access Service Edge, and POS systems.
• Monitoring and Escalation: Conduct security event monitoring, oversee server and network performance, reset passwords, and escalate cases to higher support levels as needed.
• Case Management: Document all cases in a Service Management System, keep parties updated, and ensure prompt follow-up until resolution within SLAs.
• Procedural Compliance: Follow Standard Operating Procedures to ensure efficient service.

Key Responsibilities:

Application Support:

• Provide second and third-level support for Java-based applications.
• Diagnose and resolve technical issues in a timely and efficient manner.
• Monitor application performance and ensure system availability and reliability. Tools usage and scripting would be added advantage.

Troubleshooting:

• Analyze, identify, and resolve complex software issues.
• Debug and troubleshoot Java code to fix defects and performance issues.
• Utilize logs, monitoring tools, and other diagnostic methods to identify root causes.

Collaboration:

• Work closely with development teams to understand application functionalities and dependencies.
• Collaborate with cross-functional teams, including QA, DevOps, and Product Management, to resolve issues and improve applications.
• Communicate effectively with customers and stakeholders to provide updates and resolutions.

Development and Maintenance:

• Participate in the development and deployment of application updates and enhancements.
• Write and maintain documentation for application support processes and procedures.
• Contribute to continuous improvement initiatives to enhance application support and performance.

Incident and Problem Management:

• Manage and prioritize incident tickets and service requests.
• Escalate critical issues to appropriate teams and ensure timely resolution.
• Conduct root cause analysis and provide recommendations for preventing future incidents.
• Any other ad-hoc duties as assigned by supervisor.

Qualifications:

• Education: Bachelor’s degree in computer science, Information Technology, or a related field.
• Experience: Minimum of 5 years of experience in Java development and application support.
• Technical Skills:
  • Proficiency in Java and Java EE technologies.
  • Understanding of web technologies (HTML, CSS, JavaScript) and frameworks (Spring, Hibernate).
  • Experience with databases (SQL, Oracle, MySQL) and writing complex queries.
  • Familiarity with version control systems (Git, SVN).
  • Knowledge of application servers (Tomcat, JBoss, WebLogic) would be advantage.
  • Experience with monitoring tools and logging frameworks.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Responsibilities:

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.
• Installation, re based desktops, notebooks, printers, scanners hardware components. Examples of such components are hard disk drive, CD-ROM drive, DVD-ROM drive, CD/DVD writer, multimedia kit, random access memory, processors etc.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express and Chinese version of the similar software, etc.
• Installation of customer’s access and in-house applications.
• Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.
• Printer Maintenance
• Provide Offsite Standby support for emergency incidents / cases after office hours on a rotational basis amongst the team personnel.
• Duty event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.
• Any other ad hoc duties as assigned by supervisor.

Requirements:

• Able to work in a banking environment and open for shift work in case required.
• Proficient in Microsoft Office applications (emails, Excel)
• SCCM (familiar with packaging) & must have printer troubleshooting experience.
• Good to have EUC Support, IT helpdesk /IT support experience desirable.
• General skills - Candidate to demonstrate a positive attitude, good customer service skills, resourceful, responsive, and pro-active. Pleasant personality

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Responsibilities:

Cloud Services Support:

• Provide advanced technical support for AWS and Azure environments, including troubleshooting cloud services, virtual machines, storage, networking, and security configurations.
• Analyze and resolve issues related to cloud performance, connectivity, and security.

Operating Systems Support:

• Troubleshoot and resolve issues on Linux and Windows servers, including performance tuning, system updates, and patch management.
• Manage and support system configurations and patching, ensuring compliance with best practices.

Active Directory and Related Services:

• Manage and troubleshoot Active Directory (AD) issues, including user account management, group policies, domain controllers, and authentication services.
• Support related directory services such as DNS, DHCP, and LDAP.

Incident Management:

• Respond to and resolve technical support tickets within defined SLAs.
• Escalate complex issues internally or vendor support as necessary.
• Document troubleshooting steps and solutions in the knowledge base.

Experience:

• Minimum of 2 years of experience in technical support or system administration.
• Proven experience with AWS and/or Azure cloud services.
• Strong knowledge of Linux and Windows operating systems.
• Experience managing and troubleshooting Active Directory and related services.

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Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Job Scope:

General support in AHD

a. Assist to organise meetings, collate meeting materials, and prepare logistic items (arrange for refreshments, booking of venue for meetings or events, ensure stationery require are in place) require for various meetings, events, workshops or seminars for the members attending the meeting.

b. Assist officers with trip preparations (e.g. finding of appropriate gifts for presentations to foreign delegations for overseas working trips or events, booking/search for hotel accommodations, air tickets, etc)

c. Printing and organizing of documents; including binding the documents when require

d. Data verifications: assist to verify information of the given data in the excel spreadsheet or other sources

e. Collation of data from various agency for updating purposes in Excel or other MS office programme files

f. Assist to source for quotes from suppliers for various purchase when require

g. Assist with preparing the list require for greeting cards that will send to various stakeholders

h. Other tasks assigned by division members or supervisors

Working Arrangement:

Working Hours: Mondays to Fridays

Location: Clarke Quay

Salary: Monthly Rated

Contract Duration: 3-6 Months

Job Requirements:

· Good digital literacy and office administrative skills

· Meticulous with an attention to detail

· Team player who thrives in a collaborative environment

EA License No.: 96C4864

Reg. No.: R22110485